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Rob CCustomer Reviews for U-Haul Moving & Storage at Uptown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I really appreciate the U-HAUL Team. I came in last minute needing a trailer to get some furniture home to Athens, AL and Blaine and Kyona were able to help me. They listened to what I needed, provided a great recommendation, and hooked everything up for me. I really appreciated the great customer service!
robert vDoor was really hard to open and close, and the paint/decals looked really bad.
KYLE HQuick and easy, great location.
Tom HNot lie about the 19.99 for in town use. I paid over 50
patrick hGreat crew at this location. Quick service. Only minor thing, had to sweep out some dirt from trailer.
Bob HNothing, I was in a bind, not in my home city and the guys ate 2 different stores in Birmingham mad it really easy for me to get going.
Tommy PThis location, Birmingham uptown. Good morning I’m not is the best U-Haul office I have experienced. I have continued to use this U-Haul office for all my and storage needs ever since then.
Myrna A | First ImpressionsThe truck was extra noisy and did not have a/c. The actual location for pick up was great.
Mary HThe straps on the tie-downs were worn out from dragging on the asphalt is my guess. Barely went around the diameter of my tires on my Jeep. Too short, almost didn't secure the tires of the Jeep. We used personal tie-downs to secure the vehicle..
JOHN EThe app and pick up before the store opened did not work. However, Ms. Denecia, the manager, was there early and helped me into a van. She was amazing. Very competent, pleasant and intelligent.
Kirk AHorrible customer service
Bart FGreat location, great staff, would use again!!
Charles MVery nice friendly knowledgeable custom service
Louise MDenescia was very knowledgeable and helpful. It was a very stressful day for me and she helped ease my stress level. I would definitely recommend this location
Crystal RBlane was excellent
Joseph FGreat customer service! Blane was very kind and helpful!
Adam WKeep up the great work
Troy GDenesca, was very helpful and knowledgeable about the steps to take to help keep the customers on secdule with there plans. When reservations get mixed up our you can't get in contact with store by phone, she can answers.
Jon B | Overall ExperienceWe were shorted a few moving blankets. Customer service and the Uptown location quickly responded and ultimately credited us for the error. Thank you for the attentive customer service.
David SStaff there was outstanding. Great energy and attitude. Appreciate their help.
KEVIN GThe staff was really nice, but the system to upload your Drivers License to was down so what should've taken 5 minutes took 25 minutes. The checkout lady did offer to let me keep the vehicle longer to make up for it, which was nice of her.
Georgia MTrain your employees.
Thomas MI had a reservation originally scheduled for 3/1…someone from U-Haul changed the date to 3/27 (I have a screenshot of the original reservation confirmed by U-Haul). When I called to change it back, they told me it would be here by 3/7 which is unacceptable. I also received a text from U-Haul stating that my box was ready for pick up on March 2nd, so I asked my movers to get it earlier…they obliged. When they came to pick it up, the location where it was supposed to be picked up told us it hadn’t arrived yet. This is the second time in under a year I’ve had issues with U-Haul. If I can help it, I’ll never patronize this business again.
James DUnfriendly, not warm and welcoming at all. Seemed put out I was there.
Dean HThe staff treated us with hospitality and curtesy
Demetrius P | First ImpressionsNothing was a great experience overall and quick and painless
Jason HI love being able to self return, thanks. The location is cool, but I feel unsafe there at night.
Jen KExcellent experience. Your associates were awesome!
Harold PNeither at pickup or drop off would the online app work. I even solicited the personnel at both locations to help and they could not get the app to work either. Disappointing.
Andrew KGreat Customer Service... Keep The Employees Y'all Got... They Are So Respectful and Caring and Understanding.
michelle hFirst of all the truck wasn’t pulll like it supposed to they did send road side I could do but one load and I had more then one I took the truck back and told them about it I was very disappointing
RENITA AThe person working there was battling some issues of his own, and not immediately available.
Jen KThe inside of my U-Haul was absolutely filthy when I received it. And then I go drop it off at the drop off location and I GOT CHARGED for someone else’s mess. I will not be using U-Haul again especially with the express towing location the communication was absolutely poor when I got there they did not have anything ready for me and I had to call and wait until someone else arrived and had to go through someone else on the phone to finish up a process would HIGHLY not recommend.
Shauna SI will NEVER rent another product from your corporation. Unprofessional does not even adequately describe your company. I clearly communicated my needs during the initial rental of the trailer. These needs were completely ignored and threatening communications were implied until the trailer was returned. Clearly it is a complete lack of communication on your corporations part to ensure that things arr concluded in a respectful manner.
John BThe employee was so nice. I would go back again.
Alicia WI requested to drop off in the area I moved to and had to return the vehicle downtown.
Michael NKeep doing what you do.
Dickson OI just want to say thank you to the staff. They were always kind friendly and so supportive and helpful. I was very grateful.
Dawn S | Overall ExperienceI got the truck on 1/4 of a track took it back at a half she wouldn’t credit the gas back and tried to charge my card 58 dollars
Kadijah PEllise was very friendly and they also have a good manager there
LAWRENCE H | Overall ExperienceThe lady that helped me she was nice and very helpful and helped me get the dolly in my car
NIMONE JUhaul updated with USB plug to charge my phone vs the lighter adapter. Nice
Leslie CWhat I liked most about this rental experience, was the location. It is my belief that large corporations like Dollar General and Walmart should help small towns by establishing in Main Street where the death of small towns begins. Those stores could profit as well as support the community if they did so. I really appreciate that U-Haul has taken over an abandoned building and saved it, and the history along with it.
Jen KThe AC was not working.The switch was faulty. It was returned by another customer a few minutes back. It was shown to the staff there and they apologized. But couldn't find another truck in such a short notice. So I needed thr truck, so took it. But the staffs were very respectful
Abraham JTv was stolen from unit. When trying to move out no staff was in office or front desk but outside in car smoking.
Ayanna C | Overall ExperienceAll good. Customer service was great.
Teodora NVery friendly and helpful staff. Blane was super nice and professional. The facility was clean and modern. The storage unit was excellent.
MONICA T | First ImpressionsEmployee started huffing and puffing because trailer couldn't be backed into spot for return. Said I am making him work now, and he refused to take trailer off vehicle and put into spot. I had to do that for him. Said f*** you you do it then. He then said you better watch out im going to f*** you up, saying i won't do s**t, and would not give me his name.
CHRISTIAN TMy whole Uhaul experience was horrible not with the specific location where my husband and I picked up the truck but we did have a issue with pickup location as well. At pick up everything was running smoothly until we paid was informed the truck was down street on the side and it was, informed the agents in store the truck wasn't where they said it was and had to waste additional time for them to finish other people transaction at the register although we paid first and felt as we got pushed back to the end of the line with having to wait again my husband was even more upset because he had to walk down the street with an appliance dolly in the cold. Uhaul change our reservation from the original location to another one and the location they changed it to no one showed up to work. Which they had to find us another location to pick up from. Drop off location was also horrible we got storage unit at the drop off location finish unloading everything and couldn't check in the truck which was at 4:09 pm store didn't close until 10pm the agent at drop off told us when we finish unloading put truck on top of the hill and bring the key to check in but he was gone, left note said he'll be back in 20 mins we sat and waoted over 20 mins which turned to 40 to 1hr. I call the phone to store which wa routed to the agent phone we assured us he had to leave and pick up his daughter from school and on his way back and was on a specific street which wasn't far. Second time when I call he told us to pit the key on the back of the truck and when he return he'll check it back in. That didn't never happen. I did call the following day reported the issue his manager Cierra went ahead and got the truck checked in, said the agen had a family emergency which no one in management was notified of and she was going to get on him. Not only did my Uhaul experience affect my husband and I but it affected other customers as well that sat outside waiting on the agent to return back which he didn't and they couldn't even get a truck to move. We sat a goal to have our keys returned back to our rental company before they close that Friday which didn't happen because Uhaul delayed our time through out that day. Never had a bad experience until 12/29/23 with renting with the company. Moving isn't easy nor a cake walk and U-haul didn't make easier on our part which should have been less stressful.
Nakesha SNot let people reserve trucks that are unavailable
Jylha HCustomer service person was amazing
Michael gWe got in and got out. It was a quick return.
Ariel BEquipment had some minor damages to the exterior but drove just fine ofcourse. The woman working behind the desk was a fun spirit, made me enjoy getting the uhaul. I think the price is fair but on Sunday it would have been less per mile for some reason. Anyhoo 4.5 stars thanks
Johnathon DService was great.
katrina jStaff was friendly and helpful.
Laura MJust Maintain Your Consistency! This location strives for Excellence!
Gregory TThe manager Chris was great. Very knowledgeable and helpful.
Joel BYou could give me the $50 guarantee! This was the 2nd location uhaul sent me to the 1st one didn't have The vehicle I reserved check your records/
Ronald SThe signs to enter could be better. The people were great.
Jim AUnfortunately the agent was filling in for someone and therefore not as well informed. I arrived and as my storage rental was processed I stated I needed to gas up the truck., the agent stated that I should wait until after moving in the unit. Note: A lock was not provided in the unit as the agent stated it would be. Which caused additional delay as we spent time searching for a lock I could use amongst my belongings to be stored. Wed already had to return to the check in counter as we couldn’t initially access the floor the unit was on. Note: I’d was told when booking my unit would be in the first floor. Yet learned once there it wasn’t available. Do to circumstances I we just decided to go with a smaller size unit. I was then charged additional for an extra day after yet again having issue with your app not functioning properly, multiple times it didn’t recognize your location as the correct location. Then required repeat uploads, with it requiring us to restart the process repeatedly. It’s too much of a hazel to rerun a truck using your app.
hannah g | First ImpressionsThe staff was extremely kind and helpful when I was signing up. The facility is exceptionally clean and the instructions on how to get to my unit were so helpful. It was a wonderful initial experience!
KENDYL C | First ImpressionsStaff was very friendly and helpful!! The storage rental process was convenient and quick.
Holli A | Overall ExperienceParking lot is the only down fall
Raymond G | Overall ExperienceI still haven't gotten my storage unit yet. Noone assisted me when I came to rent a truck. I would like to get my unit this weekend please
Khristien K | Overall ExperienceMs Calena walked me view units … big thumbs up. When she needed help at the register two of her coworkers gladly chipped in to help whim shows teamwork and that’s always a plus at a job
Nachite S | First ImpressionsGreat team yesterday!
Gregory M | First ImpressionsI did not receive my appliance dolly that I reserved. The lady at the front desk was great and explained why the dolly was unavailable. She called the fairgrounds Birmingham location and asked if they could hold a dolly for my to pick up and bring back once I returned from moving. We went to the fairgrounds location and it took 10 minutes before we were even acknowledged. We were only acknowledged because my fiancé went to the front desk and approached the customer service representative. The guy at front desk was very rude and said no one had called their store requesting for a dolly. We wasted gas and mileage traveling to their location for a dolly we never received. Communication and customer service should be better.
April A | First ImpressionsThe lady that was there that night was helpful and so nice, she was so understanding when I had to get another storage because the one I place online was too small.
Shaneithia F | First ImpressionsThe staff and facility was AWESOME, very helpful and a pleasure to do business with. U-Haul EXCEEDED our moving needs at a reasonable cost. Thank you so much, keep up the good work. Again Thank You!
Larry P | Overall ExperienceI canceled my storage unit on June 29th why am I getting a email today on August 15th saying it wasn’t canceled until yesterday August 14th how is that even possible. This is unacceptable and needs to be corrected
Terrell W | Overall ExperienceI had a great experience that could have turned into a nightmare with my moving out of my apartment but Blaine the Manager could not have been more caring and help me thru my whole process and logistics and I just wanted to say Thank you!!!
Allison C | First ImpressionsThis man was so mean and very agitated while assisting me.
AYOMIDE S | Overall ExperienceOverall experience with Birmingham location and staff was great, however my overall experience with U-Haul was worst that horribly unacceptable. Still waiting for a call from supervisory / management representative, nearly seven days since I first requested to speak to someone. I have over 30 years managing luxury hotel, now currently serving as Customer Experience consultant / trainer. Couldn't possibly grade the poor response of team U-Haul any lower.
Eduardo P | First ImpressionsVery pleasant experience.
FRED P | Overall ExperienceEverything is great
SHARON C | First Impressionsfrom initial contact everyone was very helpful and professional I have already given your contact information to another, thank for your assistance, the convenience of your location was also helpful
Louise L | Overall ExperienceI would have given it 5 stars, but both of the women who were working there were very short and unfriendly…. Not the best attitudes to have with people who are going though something as stressful as moving. Happy with everything else.
Stephanie H | First ImpressionsNever had a better experience with my moving and storage experience than I received the past few days.
Anthony P | First ImpressionsThe staff was very friendly and professional. Adding at least one more flat float would help when more than one customer is moving in, with the understanding that they must only used one when other customers arrived.
Phillip G | First ImpressionsI truly love putting my stuff in storage there were kind and friendly and if you ask him a question they gave it to you right away so that was good
DEMETRI M | Overall ExperienceBig thanks to the friendly helpful staff.
Dawn S | First ImpressionsMore Helpful Cart or Pushers .
Tyronnda B | Overall ExperienceVery pleased with the service. Easy access to everything you need , they work with you as much as they can and don’t give you a hard time. Thanks U-Haul for making my move so much more easier .
JUANITA T | First ImpressionsI had to move out the storage into a outdoor the storage because the indoor storage was roach infested. I check on my outdoor unit a few month late . Rain somehow got into my storage and a lot of my items got mold on it . If I could give this storage unit a 0/10 I would.
Tylisha B | Overall ExperienceI think agents should have the ability to check ahead of time for storage availability. It would have saved us the hassle xtra miles and fuel.
Tonya L | First ImpressionsNo light on my aisle.. No cart / dolly at move out. No one would answer phone or call button for assistance. Too ridiculous to access building and elevator, going AND coming
Jennifer O | Overall ExperienceExceeding pleased with every staff member I interacted with. Kudos to the manager for such a well-run establishment. I have never been to a better run U-Haul facility.
Candace R | Overall ExperienceThe staff was very helpful.
VALENCIA J | First ImpressionsGreat service and great staff members
Deonte P | First ImpressionsI don't like the way you all charge too many late fees I will never use U-Haul again I been a good customer for years but no more you all are extremely too high
CHRISTOPHER P | Overall ExperienceThe store manager was never around when needed. I spoke with her on numerous occasions about my account and she told me one thing and did another even indicated that I was lying. I didn't appreciate her attitude nor her tone. There was only 1 young lady running the store when I was trying to handle my business and she was in training. The manager should have never left her alone. The store is handled in a very unprofessional manner. I was charged the full amount for my account even though the manager reassured me I wouldn't. I am a very dissatisfied customer.
Karlaina W | Overall ExperienceGreat staff, but I had to sign a contract that I wasn't able to read first. While I was there, a guy who bought a storage auction had some items that were missing. I was required to have a disc lock but the disc locks they had were not good. Overall good management but awful administion by Uhaul Corporate.
Phillip P | First ImpressionsExcellent service
RITTER P | Overall ExperienceThe staff had me waiting two hours for my storage paperwork and after I got it found out it was wrong and also no access Number was given so I had to keep my truck load til next day and get paperwork corrected which employee pulled a gun on my son because he was angry due to there mistake ....
Shade A | Overall ExperienceThe general manager was very nice and helpful the staff was really friendly I will be returning to this location.
Reco W | First ImpressionsWhen I first moved into the unit, the woman setting everything up was extremely rude. She didn’t care about helping me get my account set up. It took 3 different people before someone finally helped me get the online account set up where I could pay online. Everything else was fine.
Joseph B | Overall ExperienceI did not realize that the facility had red dirt floors until moving out. Some of my items and my daughters wedding dress were ruined. I had two storage areas. I am very, very disappointed with the end results.
Lisa B | Overall ExperienceNo problems encountered at all. This location/building is very well suited for storage.
Jeff G | Overall ExperienceScam company is a scam.
HANNAH L | Overall ExperienceThe only complaint I really have is the customer bathroom in the storage facility the toilet was constantly plugged and over running with urine and feces
Duane F | Overall ExperienceMy storage unit was locked within 20 days of me moving in due to an employee failing to put my rental in the system although I had a physical contract. Even after verifying that I was occupying the unit, an employee still failed to update the information which resulted in my not being able to access my belongings. Even after they realized it was an error in their behalf, the manager called me later that day to tell me it will be a lock placed back on my unit due to a balance of over 1k even though I had only occupied the unit for 20 days and the 1st payment was not yet due. She hung up in my face after telling me I had an attitude with her about MY belongings. They realized it was THEIR error again and the manager argued with me on the phone for 30. I immediately got in touch with the area president who immediately saw it was their error and did not understand why the manager would be callling me at all. The employees are 100% incompetent, unprofessional, and have no desire to learn the systems to work effectively for the customer. Would not recommend this locations.
Anyia K | First ImpressionsLady took hours to do our contract ,then gave us a storage that was already locked ,no access key and she was the manger at the unit on 28th street north,bham Al...She messed up my day with being so unprofessional ..Her name was Yolanda
Shade A | First ImpressionsOffice staff were fairly helpful. Units felt like they were in a safe environment. But when it comes to the actual units, I cannot provide any positive feedback. Unit is marketed as climate controlled but is basically at the same temperature and humidity as the outdoors during the summer. We also had water damage in our unit which led to mold on several books and textbooks. I would not recommend this storage facility to any friends or family based on the quality of the units.
CHRISTOPHER G | Overall ExperienceGreat experience
winnifred j | First ImpressionsThe general manager and two ladies in the office helping me did the best they can despite the horrendous experience and issues I had. Not only are there bugs everywhere and are now going to be in all my things. But I had to pay the guys I hired through uhual moving help an extra 2 hours $160 to move my stuff into 4 separate lockers the night before.
Jessica N | First ImpressionsI had to pay a month's worth of storage for 4 days of use this month before moving everything out and closing the account. They need to offer a rebate for the other 26 days its sitting unused (or probably being rented to another customer).
TIFFANY T | Overall ExperienceThe person that set me up with my truck and storage didn't know that the facility doesn't use a card to access it after hours. I was told to use the card and if that didn't work call. I was scheduled to return the truck at 10:15 pm but couldn't use the storage bc it was occupied. It was a waste of 2 days but at least the manager didn't charge me an extra day with the truck but I had to drive far for a another storage location
Cleo R | First ImpressionsI appreciate the calls when I passed my due date to pay
Sydney A | First ImpressionsI rented a storage unit by the previous management in May . I went back a few months later to check on my belongings and found that i had not been assigned the unit that I had been previously told to use . Long story short Carmena , Kenieth and the u-haul team saved me from a huge loss . I’m really grateful and want them to know they’re asserts to the community .We need more customer service like this in the world.I rate the service I received the BEST I’ve ever had .
CHERJANI K | First ImpressionsPrice could have been cheaper, but overall satisfied.
Anntionette W | Overall ExperienceI enjoyed my stay at that particular location. I really didn't have any issues, but when I did the staff was able to point me in the right direction. The facility was always clean! I'm glad that they are expanding at that location to offer more storage. My only change I would like to see is maybe adding a netted covering over the storage units because over time the fallen debris from the old building and bird poop gets on your stored items.
MARCUS S | Overall ExperienceI gave all excellent reviews mainly because of Mary. She is the true rockstar of U-Haul Uptown! If it was not for her, I am not sure if the moving process would have gone so smoothly.
Jodi L | Overall ExperienceThere are roaches everywhere in the storage. I will seek compensation for damages.
Noah R | First ImpressionsI did not receive the promo discount I made my storage reservation with online. Even after showing the “manager” my reservation number she refused to honor the promotion. I am currently looking for another storage unit so I can hurry and take my things out if there. Very unprofessional staff. Made me swipe & charged my card over 5 times for $113 because they thought I was paying wrong. Whole time it was the staff
A'NIJAH E | First ImpressionsGreat team and easy experience.
Jonathan B | Overall ExperienceAgent was extremely proficient
DAVID A | First ImpressionsLoved, loved the office folks. Super nice. Would use y’all again if we need storage space.
ELIZABETH N | Overall ExperienceGreat service
Samuel M | First ImpressionsI always able to access my unit when needed. It was clean/safe convenient to get to. Staff wasn’t always available but I got what I needed.
Nachite S | Overall ExperienceCame to pick my things out the storage and spiders and webs and sooooooo much dust I feel like ima have to pay someone to clean all my furniture
Talitha C | Overall ExperienceThe facility is clean. It’s in the perfect spot for us. I’ll definitely be using their other services soon.
KRYSTAL P | First ImpressionsGreat customer service
WANTANEE W | First ImpressionsThe staff was very attentive and helpful. I appreciate the service dearly.
ANDREA S | First ImpressionsThis was not what I expected. I was to get one month free. Because I was a one way customer. But the move was set up where I wouldn't receive the one month free package.
marie l | First ImpressionsOutstanding customer service!
jerald b | Overall ExperienceThe absolute worst experience I have ever had with any storage company or any customer service in general. The staff from the very beginning was horrible to work with rude and not knowledgeable about anything that I asked. I will never ever ever use U-Haul as a storage company if I can help it because of my experience with this location the manager was the worst manager I have ever experienced as a customer.
Katey P | Overall ExperienceVery pleased and the rates were affordable.
Sharon N | First ImpressionsMade reservation for 10•10, get there only two 5•10
DELESSIA F | First ImpressionsI will never use your service again and I will never give a referral to your company I pay you fail
CATINA T | First ImpressionsMy experience and service was good. There could be easier access to pay that is more fluid but it’s accessible.
Jeffery S | Overall ExperienceThank you so much for the service . I had my storage unit a for a little over a year! No rodents very safe and clean. Thank you for the pleasant experience! Happy Customer 😊
Rasheena C | Overall ExperienceTry to charge you extra for anything. Don't supply things that were ordered. Acted like they couldn't rent a truck out when they had 4, had no problem reserving one online and walked right back in. Was mad I was 15 minutes late and still had 3 trucks left. Trying to charge me for storage when I moved out of my unit 1 day after payment was due and did notify them of my intention of moving out and rented the truck from them but won't cancel my unit so they can try and get more money out of me. This is a game to staff they even laugh at giving people issues as if moving isn't enough already.
Jeffrey D | Overall ExperienceMy storage rental was painless and rewarding. My biggest issue that I face was using the U-Haul app. Especially, when it came down to ending my reservation.
Corey W | Overall ExperienceStolen items! Nasty lying staff! And poor customer service experience!!!
Davida S | Overall ExperienceI was assigned wrong storage unit, found out when I went to move my things in. The Customer Service Representative got confused on my order which took excessive time that I didn’t have. Also it was complications with my payment when I already paid online; I had to go through the payment process all over again.
Victoria T | First ImpressionsI terminated my storage in January and I was charged for most of the year. It is ashamed that you take advantage of elderly people.
carolyn c | Overall ExperienceThe employees here can be really rude, and not very helpful. Everything is on their time which can be very slow so don’t be in a hurry. I dreaded coming here and having to deal with the employees. I will definitely be avoiding this location in the future.
Jessica W | Overall ExperienceThe storage was cancelled
Linda S | Overall ExperienceThe unit that you thought I needed was to small and I didn’t use it. It’s not in use I don’t need it thanks, also check on the truck I rented you charged me for gas and I pittgas in it thanks please adjust my bill
SHARON E | First ImpressionsEverything worked out perfect.
MONTERIUS T | First ImpressionsI was over charged when a team member made a mistake. U-Haul would not take responsibility. When I asked to fix the mistake team members were rude. I saw a rat in storage facility. I will never return to this storage facility and warn everyone not to consider this location for storage needs.
Leslie G | Overall ExperienceFirst time using any kind of storage facility. They didn’t make it easy to understand nor were they helpful in their description of what to do or where to go. We fingered it out eventually and got everything moved in. The carts at the door were convient and it made the storing stuff faster than moving out.
Knydra R | First ImpressionsThe only problem I had with uhaul wAs them not doing the right thing after Iterminated my lease. I have gone there two times, but the manager is never there. I will go back tomorrow to see if I can close my account.
Juliette j | Overall ExperienceMy first unit was marked “Customer Ready “ but was full of old junk. Had to get another one assigned which took more time.
Jeff G | First ImpressionsThe Staff, particularly Paul Barnett & the manager lady were rude and threatening and not helpful or willing to help. They insisted that they could not and would not help me. After letting them know that I gave them my business by renting storage at this facility and that someone higher up the chain needed to help resolve my problem, they said that the buck stopped with them.
Elijah S | First ImpressionsThis location had a manager who was very confrontational and also Reeked of alcohol, I think at this point he has been Terminated.
Theressa C | Overall ExperienceDidn’t have the size truck I needed so I couldn’t get everything i needed.
Rebekah P | First ImpressionsI reserved a Uhaul truck and storage. Only to realize the storage was not the location I was needing and the truck was no longer needed. My card was still charge for 2 services I did not use.
ASHLEY M | Online Move InThe ladies was patient and nice to my family and I!!!
Felicia W | First ImpressionsThe representative that I worked with was helpful and got me in/out without any problems
Holley H | First ImpressionsGreat service just the access hours was not so much to my convenience but you guys rock at Uptown in Birmingham Alabama.
Victoria D | Overall ExperienceVery hot inside storage unit, was dirty
Matthew P | Online Move InMrs.Shenika was very nice and professional
QUINELLA D | First ImpressionsThe ladies were friendly and nice helpful
Willalene R | Overall ExperienceThey were super!
ROBERT M | Overall ExperienceAwesome place and great people with positive attitudes.
Shaneiqua J | Overall ExperienceI WAS ALWAYS TREATED WITH RESPECT, VERY NICE PEOPLE , VERY HELPFUL WITH ANY QUESTIONS I HAD. I WILL ALWAYS CHOSE THIS LOCATION IF I EVER NEED STORAGE AGAIN. THANK YOU VERY MUCH.
CATHERINE M | Overall ExperienceThe storage units should atleast have a roof over them even if they’re in a warehouse. Especially if they’re considered indoor.
Berencia F | Overall ExperienceThe entire staff was excellent
ROBERT M | First ImpressionsI DON'T KNOW HER NAME BUT SHE WAS VERY POLITE AND HELPFUL.
CATHERINE M | First ImpressionsThe person was very, very polite and and helpful. Don't remember her name but she was AWESOME
CATHERINE M | First ImpressionsA little high in price, but worth it for my peace of mind. Clean, great operation there. Laid out for exactly what you need in supplies and storage, with the equipment to help you get the job done!
Joycelyn W | Overall ExperienceI was charged for things I shouldn’t have been. Staff was very rude especially the general manager Paul who lied to us repeatedly. He is a horrible excuse for a manager and deserves to be fired!
chris l | Overall ExperienceThe storage part of the store closed early one night and was locked when I brought a full load ready to unload at my storage unit. I had checked the hours online, as well as called the location to confirm the hours, before I went to load up my trailer to bring to the storage unit. The employee I talked to on the phone informed me that it closed at 7, which matched what it said online. When I got the storage unit around 6:40 the outside doors were locked. I called the store and talked to the same employee, and she told me that it was closed and that she never said it was open til 7 and that I would have to wait until 9am the next day. I begged and tried to plead my case on the phone for them to just come open it for a few minutes so that we could unload our stuff. They refused and argued back. Terrible customer service. They then locked the doors to the store and said it was closed too so that we could not talk to them in person. It would have maybe taken 10 minutes tops for us to get everything unloaded and into our unit. Instead, because of that employee, I had to bring all the stuff back to where I had gotten it and unload it and wait til the next day to do it all over again. Pretty ridiculous, especially after I had called to confirm the times just to make sure nothing like that would happen. Cannot support this location in the future with employees and practices like that
John C | Overall ExperienceWas told the storage units were open til 7pm on Saturday’s when I signed up. Called around 5:30pm on Saturday just to make sure facility would be open til 7 and also checked online. Was told 7pm again. Showed up with a full trailer of things to put into storage around 6:40 pm and the door to the storage entrance was locked. Called the front office and they told us they close at 6:30 and they said that they never told us they close at 7. That was only the beginning of the rude conversation. (I know the workers were just trying to skip out of work early.) They also then locked the doors to the main area so that we couldn’t talk to them in person. Because they wouldn’t allow us the couple minutes to unload all of our stuff and put it into our storage unit, we had to bring it all back to where we got it from and unload it again. Will have to do it all over again at another time because of the employees. Because of this, I can never recommend this location to anyone.
John C | First ImpressionsYolonda was one of the most friendliest and helpful professionals that i have encountered...in all my uhaul history experience...i would definitely would recommend this facility in the future and would come again...Julia White and Latrecia Smith
Latrecia S | Overall ExperienceFrom the time of dealing with customer service, I was very please with their patience and concern of my needs. The person advised that he was fairly new there but, I couldn't tell because I think did a good job getting me taken care of. I appreciated him making sure I had the size storage that I needed and taking me to it. He tried to find a storage that would be very convenient for me to get to. I appreciated that.
JOANN G | Overall ExperienceI loved everything about this U-Haul facility! The hours were a tad inconvenient, but otherwise, it was great!
Michael B | Overall ExperienceThe person that assisted me was very helpful, pleasant, professional and customer-focused. I was very pleased with all aspects of the service and location. Thank you.
Bryan U | First ImpressionsI lost my job due to this epidemic I can pay the last storage bill as soon as I get the 1st to pay the bill I would do so please allow me to
allen m | Overall ExperienceMoved out storage on the 10 of April paid for a full month no adjustment on bill
Angela C | Overall ExperienceAwesome, helpful staff. Always workibg to keep area clean but never let the customer wait.
Marsha P | Overall ExperienceThe young lady that helped me really took time with me. She was polite and had a very nice personality.
ronda s | First ImpressionsI had 2 blow outs & had to replace them with my own money
Antoine J | First ImpressionsGreat service! Love the lady that works there and facility was outstanding!
alyson u | Overall ExperienceHad to call around for an hour and a half to try to get my things out of the storage unit cause they failed to contact customer to let them know they where redoing the lot also couldn't get reach GM
higel h | Overall ExperienceAll good
Travis S | First ImpressionsI had a Very good experience with the u haul company and will use them again in the future
Angela H | First Impressionsall went great friendly fast service with great rates and good hours for customers
jerry H | First ImpressionsThe staff simply went above and beyond to accommodate my needs...
keith T | Overall ExperienceReservation Reception over the phone gave incorrect information about pick up location in the time they close ... Also the drop off location time was incorrect i had to rush in get my thing off in a h
brittany m | First ImpressionsEveryone at the location was very helpful and professional.
James M | Overall ExperienceVERY GOOD SERVICES
BETTINA H | First ImpressionsThey did a great job of informing me of policies, of coordinating with Moving Help. Every step was performed in a timely manner. I was very pleased with the whole arrangement.
Barbara B | Overall ExperienceI loved the people here at this facility!!! I had to keep my things there for 9 mths and every time I called they remembered who I was and had my boxes ready exactly when I needed them. 10 out of 10!!
Jennifer H | Overall ExperienceI will never use Uhaul again. I cannot emphasize enough how poorly my situation was handled.
Victor W | Overall Experience