Speed up in store service. Air cigarette smell out of vehicle before renting out.
Taj MCustomer Reviews for U-Haul Moving & Storage at Warden Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Im giving U-Haul another chance from a previous unresolved grievous. Hopefully the manager at warden and 401 will do the right thing in returning my late fee charges for room 143. I did prove I did my due diligence on the matter of payment. No response from her yet. I'll see. I'm hope and rooting for her.
Tienna L | Online Move InThe are so friendly and the girl who assisted me she is so kind thank you…
NONITO B | First ImpressionsThere are more affordable, bigger units, and those with elevator access available at competitors. U-haul storage was not my first choice, but due to limited time to move-in and return the truck I opted for a more expensive, smaller unit, and without elevator access, instead of going to the competitor. If I had more time, I would have opted for another storage facility.
Rajendra N | Online Move InEvery staff member I interacted with was polite and professional.
Michael P | Overall ExperienceStaff was super accommodating and helpful on both ends of our truck rental (St. Peters and Toronto Warden Ave.). Special thanks to Mary, Jushi and one other lady whose name I did not get at the 1555 Warden Ave location in helping us as we repatriated to Canada after 30 years abroad.
Michael P | First ImpressionsMy only con is the process to pick up the truck. I reserved the truck and storage over the phone, which was a a breeze but when you get there it took an hour before I was able to get the truck, super painful.
Tenille T | First ImpressionsGot my locker broken by someone. Also I found mouse poop in the locker
MOUCTAR D | Overall ExperienceI'll be using them in the future, for sure
Joe R | Overall ExperienceLocation closes too early. They don't offer help if customer help leaves.
robert o | First ImpressionsThe fact that this facility did not have an elevator was a surprise. There were no ground level units left. There should have been some flag during the online booking process to let me know that the facility did not have any kind of elevator. It made the move-in process very tiring.
Aleksandra V | Online Move InI would use Uhaul storage over and over again and recommend it to friends and family. Thank you For the great service and experience Uhaul 👍🏾👍🏾
Sarah J | First ImpressionsYour staff is terrible. I rented a truck with NO GAS they wouldn't allow me to change. The truck died in the middle of the road. I could have died. I call only to be on mute. SHAME ON U. even if my storage experience was 100 u still get ZERO STARS!! Booooooooooooo!!
Nickita W | Overall ExperienceMy couch that was stored at the facility became moldy.
nico t | Overall ExperienceThe gas consumption appears to be UNREASONABLE, probably due to rough recording or poor vehicle condition. In total, I drove 16 miles, and had to fill well over 2 gallon gas (8 liters).
Shengxin A | First ImpressionsI had several reservations cancelled due to the inability to book more than a week in advance. I had a difficult time with the app, having to change my password repeatedly . The storage information did not show up on the app with my truck and move company reservation. Most importantly I was told clearly the first month was free several times until I got to the facility. I drive a fair distance for that be wfit and could have paid to choose another facility much close to me.
Jill G | Online Move InI have nothing to complain about my almost 5 years at the Warden U-Haul storage location. My only suggestion, is they need to have more people working the counter stations. Especially at the end of the day near closing time. This is my only criticism. Other than that, I couldn’t be happier with my experience with U-Haul storage. If they had a larger storage unit , I would have continued to be a customer.
Louis P | Overall ExperienceVery good
SARMAD R | Overall ExperienceThe service was very slow and the facilities were old, stinky and old rat traps.
Wilma L | First ImpressionsGlad they could accommodate me for my crisis situation.
Courtney C | Overall ExperienceVery kind and helpful staff. Only issues were that there was no elevator and that belongings within storage unit were covered in sawdust from ongoing roofing work. However, a staff member offered to clean out our unit at the end free of charge.
LINDA A | Overall ExperienceThank you ladies for helping me when my memory was not very good.
Courtney C | First ImpressionsStaff was very accomadating
Danny A | First ImpressionsVery poor customer experience. Calling into the store is literally useless as you will sit on hold for the duration of your day. Sat on hold for 55 minutes, enough time for me to refill fuel and return the vehicle as opposed to trying to extend my rental.
Anthony B | Overall ExperienceLighting was not working in the hallway of unit 125. Staff seemed to not know much and looked puzzled when asked simple questions they had to ask other staff to help.
balwant R | Overall ExperienceI saw a rat in the unit, and I let them know it was customary for them.
Reza P | Overall ExperienceI had many problems with this facility. From renting trucks that were not there and miss communication between central office and the warden store. Would never use uhaul ever again
ARSHIA K | Overall ExperienceVery nice service , and vwry professional workers.
MONAH N | Overall ExperienceExcellent work
MOHAMED E | Overall ExperienceExcellent job…friendly staffs Like them all!! Keep the good work
MOHAMED E | Overall ExperienceA very good team at the Warden facility. I would definitely recommend a friend. Please keep up the good work.
CHRISTOPHER H | Overall ExperienceNice to me
pierre m | First Impressionsthe customer service was ex excellent, however when I went into storage unit I could see on the bottom of the unit mold spores I could smell it and as I was moving I noticed that the mold was on my couch my mattresses my dresser my deep freezer and as I unpacked some of my clothes and art work and picture frames with wood framing I am very dis pleased as I thought there was tempature control in each unit as well as I was paying insurance on the unit
NATALIECAMILLASA E | Overall ExperienceGood price and great deal of one month free. People friendly. Loved ability to pull up to unit and load and unload.
Doug W | Overall ExperienceI-Haul is a reasonable storage facility at a reasonable cost. Liked the facility.
LAKHBIR, S | Overall ExperienceWhen I arrive the storage unit was not able to be used because it was locked and it was closed off for rodents so I had to waste time come back the next day and book enough storage and I was misinformed
COLEEN B | First ImpressionsI had reserved online a particular storage unit base on it's size. At the time of booking there was one unit left. I had the option of paying at the counter or completing the transaction on line. I choose at the counter. When I arrived I was told the locker wasn't available anymore. I assumed they meant because of me. The staff said no, someone else rented it. When I asked for an explanation they said is was on first come basis. I don't understand how you can book online and have the store override the transaction. As I already booked a truck I was forced to take a smaller unit.
robert f | First Impressionsthe reason we closed is because you increased your rates; we moved to your facility because we understood that the rates were locked
chia-chen c | Overall ExperienceThe big outdoor storage units lock mechanism are rusted and very difficult to deal with. A little bit of oil and maintenance is far due. Thanks
Bassam A | Overall Experience1)Light was required in the storage since it was a 24 accessI selected...I was there until 9pm and I had to use my phone light. 2) When the rain fell water settled in front of my #700 storage and was a Hazzard for me.....with my in and out of the storage, the storage became dirty and I feared I may fall. But apart from the 2 above, all others were good ..
Andrea C | Overall ExperienceThe only problem I have is with the communication of the size of storage assigned when a person tells uhaul representatives the number of rooms to be packed to the size of the storage. Also the size of truck booked was inadequate.
Judith N | First ImpressionsVery knowledgeable staffs Very patient with customers They are treating their customers as friends
MOHAMED E | First ImpressionsI'm a repeat customer and will always recommend uhaul. Thank you Bruce
Bruce P | Overall ExperienceBeing on the second floor I found it very inconvenient to move things into and out of my unit. and it didn't effect me thankful, but I did have a huge I beam in the middle of my unit. But other then the price being a little expensive, I WOULD recommend people to your facility
WILLIAMJ W | Overall ExperienceEverything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.
MOHAMAND B | Overall ExperienceYall came clutch for the man dem !! 🤣😭😭Uhaul is the "company king" Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!
Christopher T | First ImpressionsStaff went out of their way to ensure my experience was as smooth as possible. Thanks so much!
Gregory L | Overall ExperienceI wish they had more trucks available. I didn’t like having to pay for a whole month (storage room) to use it for only one night.
Viviane F | Overall ExperienceUnfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.
angele d | Overall ExperienceThe Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.
STEEN F | Overall Experienceentrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good
RONIEAGSALUD M | First ImpressionsAccess to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?
Nancy D | Overall ExperienceHad a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again
MICKYKENDELL H | Overall ExperienceI opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.
Chellan L | Overall ExperienceNo comment at this time. Thank you
ROSALIND T | Overall ExperienceNo elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.
Antonietta J | Overall ExperienceI do not recommend this facility.
Steffan M | Overall ExperienceSTOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.
Ron T | Overall ExperienceComplete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.
Azim K | Overall ExperienceGood staff, good location
jason y | Overall ExperienceLittle frustrating that you can’t use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.
Tammy H | First ImpressionsToo expensive
adam d | Overall Experienceits a busy place so a wait may be a pain to see a service person but other than that all was great.
EMMA V | Overall ExperienceExtremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.
LORETTA Y | Overall ExperienceWithin months being there the price raised and it’s a pandemic people not working
kelroy a | Overall ExperienceThank you
KENNETH R | Overall ExperienceMadhavi was a pleasure to dealt with.
Maliha m | First ImpressionsExcellent facility
NICHOLAS T | Overall ExperienceA very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.
Mehboob S | Overall ExperienceStaff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.
Virma B | First ImpressionsThe manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.
Sharon B | First ImpressionsI was really impressed how helpful and friendly the staff was. Made my experience enjoyable.
Jerry S | Overall Experiencevery kind and helpful staff Excellent experience
noel d | First ImpressionsMonthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I’ll try Discount rentals next time!
David-Alan L | Overall ExperienceI was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The ‘gold’ lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!
DANIEL M | Overall ExperienceThank you for everything
babatunde a | Overall ExperienceVery happy
Jerry S | First ImpressionsI want that unit 511 repaired. I still have tenure over it. I haven’t abandoned this unit.
Andrew W | Overall ExperienceThanks.
Heron T | Overall ExperienceI used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.
AMIR A | Overall ExperienceVery nice people that work there
Maaeez L | First ImpressionsRegistration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio
Harold S | Overall ExperienceI emptied my unit.
Dionne S | Overall ExperienceHi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick
Patrick M | Overall ExperienceEverything was ok
Luis P | Overall ExperienceNice Staff and Convenient Location~
Raye S | Overall ExperienceLayne has good customer service skills. Very friendly and helpful.
Raymond S | Overall ExperienceVery clean but too expensive
andrew E | Overall ExperienceHorrible service.
Maggie C | Overall ExperienceI found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up
richard m | Overall ExperienceStaff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.
melanie t | Overall ExperienceCustomer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,
Lilik C | First ImpressionsGreat staff, flexible with requests
Tony w | Overall ExperienceOk good staff very busy location
Michael C | Overall ExperienceThumbs down, every staffer I dealt with are arrogant...
virgilio r | Overall ExperienceI love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes
Steven G | Overall ExperienceThe staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location
COURTENAY J | First ImpressionsExcellent customer service. Everyone was cheerful and very attentive to our needs.
Scarlett K | First ImpressionsGreat service
natasha l | Overall ExperienceIt was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!
Stelian G | Overall ExperienceThe customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.
KAVITA K | First ImpressionsThe clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.
jacqueline c | First ImpressionsThe Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm
Marlene B | Overall ExperienceEverything happened very quick, amazing service.
Maria I | Overall Experience👌👌👍👍
samir a | Overall ExperienceThe staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.
Catherine R | Overall ExperienceThe young woman was very helpful and courteous
JOYCE P | First ImpressionsThe General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.
Marlene B | First ImpressionsThe lady was very helpful and efficient.
Tenille T | First ImpressionsHorrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.
Michelle W | Overall ExperiencePlease Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!
Brian G | Overall Experiencevery popular place, i had a good experience but patience is required.
James H | Overall Experienceprepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.
MICHAEL M | Overall ExperienceRent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.
Grace A | Overall ExperienceAside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.
Mitchell C | Overall ExperienceGreat service from the very beginning to the end.
QUINTON H | ReservationBy far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!
Markessie M | ReservationVery happy to do business with you; look forward to future business.
denis b | Overall ExperienceOne of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.
Sylvia S | Overall ExperienceMoth more to say. It met my expectations
Louis P | ReservationU-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.
Desiree L | Overall ExperienceMice got in my unit and ate stuff
deon s | Overall ExperiencePromised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.
Derek E | ReservationNo complaints
Rachit B | Overall ExperienceNot happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time
Aleksis P | Overall Experience.
AYAN H | Overall ExperienceExcellent storage choices, very clean, very accessible. Safe and reliable environment.
Christine P | Overall ExperienceComputers / system very slow
ROBIN R | Overall ExperienceChecking out was very poor had to wait too long for checking out.
Lambert B | Overall ExperienceRrrrrrrr
Volodymyr P | Overall ExperienceThe truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel
shahin t | Overall ExperienceShort staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated
shahin t | Overall ExperienceThank you.
deshaunie a | Overall ExperienceGood
JEEHWAN O | Overall Experience