Customer Reviews for U-Haul Moving & Storage at Warden Ave

Rating:

2.0

Very bad service

Rating:

1.0

Car was full of cigarette smoke and the staff did not clean it or change the vehicle

Rating:

5.0

It was my first time using U-Haul. The team was very patient and kind. The process was easy and worry free.

Rating:

1.0

You overestimated the price with me

Rating:

5.0

Very nice service

Rating:

5.0

Good customer service

Rating:

5.0

Give more service to the equipment

Rating:

1.0

Truck couldn't be found where they said it was going to be, gave me another truck and the windshield was leaking inside the van and splashed all over me and my stuff in the front seat (and my staff member in the passenger seat). The email/texts were never sent for the return process so I wasn't able to return the van after hours. When I tried to go via the app on my phone I kept getting an error code over and over again.

Rating:

5.0

Start accepting debit cards

Rating:

5.0

Service on the phone, behind the reservation desk and outside in the U-Haul lot was exceptional. All staff were friendly and efficient. Thank you very much.

Rating:

4.0

I rented a 5 x 8 cargo trailer which suited our purpose very well. It was unit AV1013B. However, there were clear signs of a lack of maintenance. The hitch tightening device was dry and rusty and in need of lubrication which I did myself when getting the unit home And the roll-up door also needed lubrication which I also did (and improved its performance). There were several broken down bearings hindering the doors passage along its track. The door does not run smoothly and evenly and will eventually fail if not repaired or maintained.

Rating:

5.0

The staff were ALL incredible! Friendly and efficient. Great experience . Also really great value for the money.

Rating:

4.0

Inconsistent customer service. my driver license expired and the customer rep went above and beyond to help resolve while the other was adamant that only a physical copy was acceptable. thankfully the better rep was able to help me get on my way with the rental. app seemed poor quality as the checkout process caused the app to crash multiple times, causing me to be unsure whether i successfully checked out or it would remain open and i would be billed extra. Thanks.

Rating:

5.0

Excellent service

Rating:

5.0

They were on time and efficient and made me feel comfortable while I waited.

Rating:

5.0

Keep same workers and change software

Rating:

5.0

Need more parking for the customer

Rating:

1.0

Make using the uhaul app easier. I find it to be complicated. Hire enough staff at the uhaul location. The line was insane and the staff were few.

Rating:

1.0

I went to take the truck from the center I appointed. Because it is third party place, the person there did not provided me keys. I went to have mobile pick up but couldn’t because the car was not available for online pick up. So I had to go to another place to pick up by a Uber . Call center sent me on 1115 Warden. All these things was not my fault. But because of u haul, I paid extra to Uber and lost lots of time. I want some of my money back.

Rating:

3.0

It is a large store. They are seriously understaffed. It was a long wait to check out and check back in.

Rating:

5.0

Knowledgeable, helpful and went the extra mile. Tareque the technician was amazing

Rating:

5.0

Nice

Rating:

3.0

Long waiting line up to check in

Rating:

1.0

I was charged for two days for a trick that I returned within 24 hours. The staff now claims that their standard rates for a day don’t apply because you have to stipulate how many hours you are renting the truck for and the standard rates for a day would now only apply to those stipulated hours. I was charged twice the amount. This is simple loot.

Rating:

5.0

Nothing everything is ok

Rating:

3.0

As I dropped off trailer, it was very dark due to parking lot lamps off. It was very difficult to park and taken photos. Please, lot area lamps should be on for dropping off truck and trailers or security at night time.

Rating:

5.0

Keep doing what you are doing.

Rating:

5.0

The service was good. The car was in good condition. I extended my drop off time and it was done without extra charges. I feel privileged to be your customer. Thank you

Rating:

3.0

My van was not maintained and it had alignment issues, vehicles was going right on neutral steering hold.

Rating:

5.0

More staff for better and faster service

Rating:

5.0

The staff were friendly and helpful. Muhammad went out of his way to solve some technical problems that were preventing me from getting on the road, He was able to diagnose and rectify the issues with patience and professionalism.

Rating:

5.0

everything was amazing, from the front line customer service to the entire check out process

Rating:

4.0

Better scheduling I had an appointment for 9:00 AM When I got there, they told me it was scheduled for 1 o’clock PM

Rating:

4.0

Keep you maintenance and up keep going! Good work!

Rating:

4.0

Reduce the labor cost its too high

Rating:

5.0

I meet a beautiful lady Andrea G. She is really helpful I love the way that she works. I recommend her and this location as well.

Rating:

5.0

I have dropped here a number of times. It was efficient and easy.

Rating:

5.0

Truck didn’t run very well but all was a good experience

Rating:

5.0

Very good person Andrea Garcia Very nice and try to make easy the process

Rating:

5.0

maybe a customer lounge, or seating area The staff were all excellent !

Rating:

5.0

Absolutely amazing Staff

Rating:

4.0

The vehicle was clean and the fuel cost was reasonable.

Rating:

4.0

The app doesn’t work well. Tried twice now to pick up a truck I get kicked out. Twice returning the truck it would not load pictures. This ok then three times and gave up.

Rating:

3.0

Im giving U-Haul another chance from a previous unresolved grievous. Hopefully the manager at warden and 401 will do the right thing in returning my late fee charges for room 143. I did prove I did my due diligence on the matter of payment. No response from her yet. I'll see. I'm hope and rooting for her.

Rating:

4.0

The people at the location were fine. The overall experience with the parent company was a disaster. The problems were as follows: U-Haul switched my location to a location roughly 15km away through busy traffic. Driving to pick up the truck and bring it to my house took over an hour. I booked three weeks early but the switch still happened. U-Haul switched my truck to a 20 foot truck which was too big. I didn’t need to drive a huge truck. Too many text messages and emails with various updates, messages, requests, etc. I upload my drivers licence when I booked but had to do it again at the location. At drop off I was informed I had exceeded my mileage limit and had to pay extra. The reason I had exceeded the limit was because I had to drive so far to pick it up! Didn’t matter. I was then supposed to get a discount for all my trouble but that hasn’t happened.

Rating:

5.0

All good. Thank you

Rating:

5.0

Everything is good

Rating:

1.0

Accused me of denting a truck extorted money from me. When I provided a proof of that the truck was dinted before I take it. I’m getting the run around to get my money back. Absolutely ridicules scenario

Rating:

5.0

the work was great , the people were great , install time was exactly as the installer predicted I could not be happier with the service .

Rating:

3.0

Customer service at the desk was poor.

Rating:

2.0

Unorganized the staff at this location have attitude and they dont have there system right i had to cancel my reservation 2-3 times then i had to switch vehicles 3-4 times because none of the info provided match up the trucks only 1 person helped me out through it all

Rating:

5.0

Thanks who ever help me out and excellent service 👍

Rating:

5.0

The are so friendly and the girl who assisted me she is so kind thank you…

Rating:

3.0

There are more affordable, bigger units, and those with elevator access available at competitors. U-haul storage was not my first choice, but due to limited time to move-in and return the truck I opted for a more expensive, smaller unit, and without elevator access, instead of going to the competitor. If I had more time, I would have opted for another storage facility.

Rating:

5.0

Every staff member I interacted with was polite and professional.

Rating:

5.0

Staff was super accommodating and helpful on both ends of our truck rental (St. Peters and Toronto Warden Ave.). Special thanks to Mary, Jushi and one other lady whose name I did not get at the 1555 Warden Ave location in helping us as we repatriated to Canada after 30 years abroad.

Rating:

3.0

My only con is the process to pick up the truck. I reserved the truck and storage over the phone, which was a a breeze but when you get there it took an hour before I was able to get the truck, super painful.

Rating:

1.0

Got my locker broken by someone. Also I found mouse poop in the locker

Rating:

5.0

I'll be using them in the future, for sure

Rating:

3.0

Location closes too early. They don't offer help if customer help leaves.

Rating:

2.0

The fact that this facility did not have an elevator was a surprise. There were no ground level units left. There should have been some flag during the online booking process to let me know that the facility did not have any kind of elevator. It made the move-in process very tiring.

Rating:

5.0

I would use Uhaul storage over and over again and recommend it to friends and family. Thank you For the great service and experience Uhaul 👍🏾👍🏾

Rating:

1.0

Your staff is terrible. I rented a truck with NO GAS they wouldn't allow me to change. The truck died in the middle of the road. I could have died. I call only to be on mute. SHAME ON U. even if my storage experience was 100 u still get ZERO STARS!! Booooooooooooo!!

Rating:

2.0

My couch that was stored at the facility became moldy.

Rating:

3.0

The gas consumption appears to be UNREASONABLE, probably due to rough recording or poor vehicle condition. In total, I drove 16 miles, and had to fill well over 2 gallon gas (8 liters).

Rating:

2.0

I had several reservations cancelled due to the inability to book more than a week in advance. I had a difficult time with the app, having to change my password repeatedly . The storage information did not show up on the app with my truck and move company reservation. Most importantly I was told clearly the first month was free several times until I got to the facility. I drive a fair distance for that be wfit and could have paid to choose another facility much close to me.

Rating:

5.0

I have nothing to complain about my almost 5 years at the Warden U-Haul storage location. My only suggestion, is they need to have more people working the counter stations. Especially at the end of the day near closing time. This is my only criticism. Other than that, I couldn’t be happier with my experience with U-Haul storage. If they had a larger storage unit , I would have continued to be a customer.

Rating:

5.0

Very good

Rating:

2.0

The service was very slow and the facilities were old, stinky and old rat traps.

Rating:

5.0

Glad they could accommodate me for my crisis situation.

Rating:

4.0

Very kind and helpful staff. Only issues were that there was no elevator and that belongings within storage unit were covered in sawdust from ongoing roofing work. However, a staff member offered to clean out our unit at the end free of charge.

Rating:

5.0

Thank you ladies for helping me when my memory was not very good.

Rating:

5.0

Staff was very accomadating

Rating:

2.0

Very poor customer experience. Calling into the store is literally useless as you will sit on hold for the duration of your day. Sat on hold for 55 minutes, enough time for me to refill fuel and return the vehicle as opposed to trying to extend my rental.

Rating:

2.0

Lighting was not working in the hallway of unit 125. Staff seemed to not know much and looked puzzled when asked simple questions they had to ask other staff to help.

Rating:

1.0

I saw a rat in the unit, and I let them know it was customary for them.

Rating:

1.0

I had many problems with this facility. From renting trucks that were not there and miss communication between central office and the warden store. Would never use uhaul ever again

Rating:

5.0

Very nice service , and vwry professional workers.

Rating:

5.0

Excellent work

Rating:

5.0

Excellent job…friendly staffs Like them all!! Keep the good work

Rating:

5.0

A very good team at the Warden facility. I would definitely recommend a friend. Please keep up the good work.

Rating:

5.0

Nice to me

Rating:

1.0

the customer service was ex excellent, however when I went into storage unit I could see on the bottom of the unit mold spores I could smell it and as I was moving I noticed that the mold was on my couch my mattresses my dresser my deep freezer and as I unpacked some of my clothes and art work and picture frames with wood framing I am very dis pleased as I thought there was tempature control in each unit as well as I was paying insurance on the unit

Rating:

5.0

Good price and great deal of one month free. People friendly. Loved ability to pull up to unit and load and unload.

Rating:

4.0

I-Haul is a reasonable storage facility at a reasonable cost. Liked the facility.

Rating:

1.0

When I arrive the storage unit was not able to be used because it was locked and it was closed off for rodents so I had to waste time come back the next day and book enough storage and I was misinformed

Rating:

2.0

I had reserved online a particular storage unit base on it's size. At the time of booking there was one unit left. I had the option of paying at the counter or completing the transaction on line. I choose at the counter. When I arrived I was told the locker wasn't available anymore. I assumed they meant because of me. The staff said no, someone else rented it. When I asked for an explanation they said is was on first come basis. I don't understand how you can book online and have the store override the transaction. As I already booked a truck I was forced to take a smaller unit.

Rating:

3.0

the reason we closed is because you increased your rates; we moved to your facility because we understood that the rates were locked

Rating:

4.0

The big outdoor storage units lock mechanism are rusted and very difficult to deal with. A little bit of oil and maintenance is far due. Thanks

Rating:

3.0

1)Light was required in the storage since it was a 24 accessI selected...I was there until 9pm and I had to use my phone light. 2) When the rain fell water settled in front of my #700 storage and was a Hazzard for me.....with my in and out of the storage, the storage became dirty and I feared I may fall. But apart from the 2 above, all others were good ..

Rating:

5.0

The only problem I have is with the communication of the size of storage assigned when a person tells uhaul representatives the number of rooms to be packed to the size of the storage. Also the size of truck booked was inadequate.

Rating:

5.0

Very knowledgeable staffs Very patient with customers They are treating their customers as friends

Rating:

5.0

I'm a repeat customer and will always recommend uhaul. Thank you Bruce

Rating:

4.0

Being on the second floor I found it very inconvenient to move things into and out of my unit. and it didn't effect me thankful, but I did have a huge I beam in the middle of my unit. But other then the price being a little expensive, I WOULD recommend people to your facility

Rating:

2.0

Everything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.

Rating:

5.0

Yall came clutch for the man dem !! 🤣😭😭Uhaul is the "company king" Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!

Rating:

5.0

Staff went out of their way to ensure my experience was as smooth as possible. Thanks so much!

Rating:

4.0

I wish they had more trucks available. I didn’t like having to pay for a whole month (storage room) to use it for only one night.

Rating:

4.0

Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.

Rating:

5.0

The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.

Rating:

5.0

entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good

Rating:

3.0

Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?

Rating:

2.0

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

Rating:

2.0

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Rating:

5.0

No comment at this time. Thank you

Rating:

3.0

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Rating:

2.0

I do not recommend this facility.

Rating:

2.0

STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.

Rating:

1.0

Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.

Rating:

5.0

Good staff, good location

Rating:

3.0

Little frustrating that you can’t use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.

Rating:

5.0

Too expensive

Rating:

5.0

its a busy place so a wait may be a pain to see a service person but other than that all was great.

Rating:

1.0

Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.

Rating:

1.0

Within months being there the price raised and it’s a pandemic people not working

Rating:

5.0

Thank you

Rating:

5.0

Madhavi was a pleasure to dealt with.

Rating:

5.0

Excellent facility

Rating:

5.0

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Rating:

5.0

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Rating:

5.0

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Rating:

5.0

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Rating:

5.0

very kind and helpful staff Excellent experience

Rating:

1.0

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I’ll try Discount rentals next time!

Rating:

1.0

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The ‘gold’ lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

Rating:

5.0

Thank you for everything

Rating:

5.0

Very happy

Rating:

1.0

I want that unit 511 repaired. I still have tenure over it. I haven’t abandoned this unit.

Rating:

5.0

Thanks.

Rating:

5.0

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

Rating:

5.0

Very nice people that work there

Rating:

2.0

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Rating:

5.0

I emptied my unit.

Rating:

5.0

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Rating:

5.0

Everything was ok

Rating:

5.0

Nice Staff and Convenient Location~

Rating:

4.0

Layne has good customer service skills. Very friendly and helpful.

Rating:

5.0

Very clean but too expensive

Rating:

1.0

Horrible service.

Rating:

3.0

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

Rating:

5.0

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

Rating:

1.0

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Rating:

5.0

Great staff, flexible with requests

Rating:

4.0

Ok good staff very busy location

Rating:

2.0

Thumbs down, every staffer I dealt with are arrogant...

Rating:

5.0

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Rating:

5.0

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

Rating:

5.0

Excellent customer service. Everyone was cheerful and very attentive to our needs.

Rating:

5.0

Great service

Rating:

5.0

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

Rating:

2.0

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

Rating:

5.0

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

Rating:

3.0

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Rating:

5.0

Everything happened very quick, amazing service.

Rating:

5.0

👌👌👍👍

Rating:

2.0

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

Rating:

4.0

The young woman was very helpful and courteous

Rating:

5.0

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Rating:

5.0

The lady was very helpful and efficient.

Rating:

1.0

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Rating:

3.0

Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

Rating:

3.0

very popular place, i had a good experience but patience is required.

Rating:

4.0

prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

Rating:

3.0

Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Rating:

4.0

Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

Rating:

5.0

Great service from the very beginning to the end.

Rating:

1.0

By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!

Rating:

4.0

Very happy to do business with you; look forward to future business.

Rating:

3.0

One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Rating:

5.0

Moth more to say. It met my expectations

Rating:

3.0

U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

Rating:

3.0

Mice got in my unit and ate stuff

Rating:

1.0

Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Rating:

4.0

No complaints

Rating:

3.0

Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time

Rating:

4.0

.

Rating:

5.0

Excellent storage choices, very clean, very accessible. Safe and reliable environment.

Rating:

3.0

Computers / system very slow

Rating:

3.0

Checking out was very poor had to wait too long for checking out.

Rating:

5.0

Rrrrrrrr

Rating:

1.0

The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel

Rating:

2.0

Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated

Rating:

4.0

Thank you.