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Kim LCustomer Reviews for U-Haul Moving & Storage of Annapolis
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The brakes smelled like their burning, please check them before renting again
Timothy ZVery friendly staff and helpful great customer service
Jonathan WNo improvements suggested. Everyone was helpful, courteous and knowledgeable.
John PProvide rewards program for frequent customers
george gService was helpul and friendly even while there were system issues
James KThere are no improvements needed. This location has friendly and professional staff, it's spotless, and has a great location!
Victor VWhen I rented the truck, I expected that our move would go well and so I planned to return my truck to the same location. However, we had some issues and it delayed some things so we tried to return our rental to a U-haul location near where he had our move. However, when I called to ask if we could change return locations I was told that some trucks can be dropped off at different locations, but the one that I had could not. That would have been nice to know when I rented the truck. Could I offer a suggestion that there be an option listed (or the agent tells you when you pick up the truck) that the truck you rent can or cannot be returned to a different location. I don't know what the difference between trucks was, but I would have most definitely asked for a truck that could be returned to a different location if necessary. Otherwise, the truck was great, the service at the location was great and it was the nicest and cleanest facility I have ever used -- and I have rented U-haul trucks for many years.
Barbara SThe gentleman who helped me and handled the transaction really went above and beyond his duties and provided great customer service.
charles cGot email the day before and the pick up time was Noon… I called and let them know that I would pick up between 2:30-3:99 - they said no problem… when I arrived at U-Haul my reservation had been cancelled. After hookup of the trailer they said I was good-to-go… I drove off and then thought about the dozen pads I rented… pulled over and looked inside the trailer and no pads… so had to return to U-Haul for the pads.
Stephen BI just want to say the guy at this location that did my installation was awesome he did a great job went over everything he did made sure all my lights work outstanding employee for sure …
James CI called ahead to find a unit that is near the one I already rent. I need it so that I can sort things out, get rid of things, and downsize to a smaller room. The gentleman on the phone helped me find a room right next to mine. And when I arrived early evening the room was available and quickly rented and secured with a new lock I purchased there. It's always enjoyable to work with friendly Annapolitans.
JAMES A | First ImpressionsThe Manager (Ray) was friendly and knowledgeable.
GARY C | Overall ExperienceNice and friendly staff members and will knowledge
Donnell W | Overall ExperienceMice ruined all of my infants items and clothes. Was told my insurance didnt cover the damage. Was harassed if I missed a payment.
ERIC B | Overall ExperienceThe staff were so friendly, I'd honestly consider their demeanor as loving. They were professional, knowledgeable and they made sure not to waste my time. 10/10
Steven E | First ImpressionsAll went according to plan. Facility was available, clean and the size was as promised.
David J | First ImpressionsStored my boat here out back right next to Route 50 the very back of the facility for many years and I'm sad to see you go it was a great spot for 100 bucks a month everybody there was great and always was friendly a great place to store your stuff. Thanks again.
David R | Overall ExperienceOnly wish there were more storage units.
Jose B | Overall ExperienceProcess was quick and easy. Staff was friendly and the unit and facilities were awesome...great experience!
Marc M | First ImpressionsAll the staff working at the time were very friendly and helpful!
Dale G | First ImpressionsI've been with this particular location for seven years and I WOULDN'T go anywhere else. I talk them up to anybody who'll listen and only wish they were able to accept gratuity!
KATHY A | First ImpressionsReally enjoyed the customer service at this Annapolis location. They've always been honest, accommodating, etc. I have been a repeat customer for boxes, trucks, and now storage.
CHARLES O | Overall ExperienceAvailable to help
jim Q | First ImpressionsRay is an AMAZING representative for Uhaul. Very courteous , efficient, and made great suggestions and offers of assistance to me.
christopher E | First ImpressionsThe use of a storage locker for five months was uneventful. No problems whatsoever. The staff was for the most part friendly. They allowed the use of a dolly to empty the locker at no charge. The lock provided was extremely sturdy and it was a gift at the end of the rental. All around a great experience. Well done!
Charles H | Overall ExperienceSully was great! There was an issue with my original move in date that was input in the system wrong and the space we needed was no longer available, but Sully called a manager and worked it all out.
Jan L | First ImpressionsThe Manager of the Store was very helpful and polite, so was. lady at the Office. Excellent customer service!
Rossana K | Overall ExperienceI believe that you're only as good as your team. I found the staff to be excellent helpful and knowledgeable.
Brendan W | Overall ExperienceAnnoying location to access with the divided busy road it’s on if you’re regularly coming from the Annapolis direction. Rodent activity in unit.
Michael M | Overall ExperienceThe facility was staffed most of the day. Staff was helpful and easy to work with.
Stephen C | Overall ExperienceThe in store staff were great. The resource that originally rented the unit was misleading. I’m 66 and she said there were four steps. Very misleading because there were more like 12 or 15 steps to walk to get to the unit. Not acceptable when you are dealing with the elderly! Period!
Donna B | Overall ExperienceThe staff were extremely friendly and helpful and made renting the unit and closing it very smooth and easy. Best customer service I’ve had in a while. The only reason I closed my unit was because I was able to rent one from my apartment building. Would highly recommend to anyone needing a storage facility.
Patricia H | Overall ExperienceThe staff was wonderful. Unfortunately the U-Haul software did not work correctly. I ordered a large unit and successfully booked it. However, upon arrival was told that the unit was not available and was never available. Unfortunately was forced to purchase two smaller units. Staff was nice throughout
ANDREW M | First ImpressionsThe General Manager had the opportunity to be a great one, and failed miserably.
Lalee D | Overall ExperienceThe staff was very friendly and helpful both team members (1 male/1 female) that worked the front desk the morning of 25 August were fantastic!
Jean A | First ImpressionsThe Annapolis location isn’t the greatest, they had a rodent problem, and still let me move into the building that they had the problem in and my entire life pretty much got destroyed by rodents, living in and destroying my property.
Andrew M | Overall ExperienceStaff were helpful and courteous. Storage unit was dank and smelled of mildew. Size recommended by U Haul for a 15’ truck was too small. Had to take a car load of stuff in order to fit the load.
peter s | First ImpressionsNot climate controlled.
Alberto V | Overall ExperienceRay and the Uhaul staff where friendly and knowledgeable, it was a pleasure going to Uhaul rental on West Street
charles e | Overall ExperienceThe sheet metal next to the door lock is very flimsy so not very secure
Dawn B | First ImpressionsI’m glad to see the access box for the gate to the storage area was finally replaced!
Dr. J | Overall ExperienceThe woman that helped me when I picked up the 20 footer on West Street was very cordial.
JAMES J | Overall ExperienceStaff was very helpful
Spencer K | First ImpressionsTwo guys working at desk spoke so low I couldn’t understand. They didn’t attempt to speak up. Appeared lazy and inactive. The top man at the desk (tall/lanky/slow) was annoying. The personalities were awful. An UPS young woman came from another section to offer assistance. She was excellent.
Agnes M | First ImpressionsI have felt very welcomed at the Uhaul store, Ray was great
charles e | First ImpressionsNice staff
Monica M | First ImpressionsEveryone was very helpful, kind and understanding even when my starsge unit fee was late.... Once paid and I closed account I appreciated the discount as fees accrued quickly... Thank you u- haul!!! And thank you Ray!!! You guys and gals are awesome... The lot attendant was sooo kind and nice and when I rented the truck was kind enough to show me the features in the van... I hope his grandpa is ok... Was nice to have the friendliness of all of the staff🥰...
Carolyn S | Overall Experiencen/a
Anthony TSometimes exiting this location is very difficult. You can only turn right and it is near impossible to get across all the lanes to turn left with the large trucks/vans. I’m not sure if it is possible for this location, but another exit area would make this much easier
Paige SThe appointment was scheduled 2+ weeks out. However, it needed to be changed because the "tech" was going to be out the scheduled day. My wife took-off to accommodate the tech. When the hitch was installed, sever muffler supports were removed to allow access. The vehicle was returned without the muffler supports being reinstalled (bolt is missing). Vehicle is not safe to drive with muffler unsupported. Not sure if "tech" will supply the missing/removed bolt; he didn't even seem to know it was missing. NEED ASSISTANCE ASAP!
Kyle KFirst class service from start to finish! Thank you
Mitchell BStaff did not check in trailer when returned, I had to call and go back to location to confirm it was returned.
Timothy DReally good service in Annapolis
David WI had a latch issue with my trailer. It was my fault. I took it back to them and they fixed it within 2 minutes and I was off on my trip. nice people great service... will certainly do it again.
frank mAwesome people. Great service.
DANNYE L | First ImpressionsNothing this is a full service location and runs very efficiently.
Gerard RI had a very good experience with U-Haul. The attendants were very kind and helpful. I appreciate the good solid service I received.
joseph hThe people managing the store were super friendly and helpful. Thank you.
KATHY HI would have liked a confirmation email or text when the trailer was returned but the employee who helped me drop off was very helpful.
Timothy DFriendly and quick help with delivery Vehicle was ready on time and very clean
David WAlways friendly. Check in is quick, and equipment was new. Good experience.
Richard WOverall, an easy, efficient, very positive rental.
Michael GYo Sully! Good dude
Robert SBrakes on trailer didn’t work properly.
Andy HStaff at desk was awesome as well as staff at the drop off.
JOHN BThe UHaul app experience is less than desirable. It is a repetitive and long process to reserve equipment. It would be nice to have less pages to navigate by giving a splash screen menu of additional services vice forcing you to go through each and every option.
Enrique MGreat service
Karyl BHave done business at this location several times.
Kathleen HFantastic and personable, professional and capable Uhaul folks
Kimberly C | Overall ExperienceWell ran facility and friendly staff. I’ve rented from them three times.
Richard WVery good customer service
John GSmooth turn in process.
QUINTON HGreat staff, great location. Will be back!
Evan ROnly issue is they forgot the moving pads. Fortunately this trip it wasn’t a big deal. One call and they removed the added cost no problem, so from a customer relations standpoint they were great. Overall should be a 4 1/2 star.
FORRESTDEAN PThank you for making my U-Haul rental experience a pleasure!
Claudia CReally nice service in the office
agustin tCustomer service guy was really relaxed and chill (pass along a kudos to him). Only thing I would say would be make the rental milage fees a bit cheaper if possible? Or at least have a certain number of miles included to start off with. $20 is deceptive and pointless because it will never, ever, ever be that low unless you don't drive the vehicle at all.
Jason CAll good
david wEverything was wonderful and everyone was very nice and professional.
Keith BNot a thing. It was a great experience.
Harry SCustomer service clerk was polite and efficient.
Tammy CALWAYS the perfect experience. The same staff have helped me the last couple of times. They’re great! I regret that I didn’t get their names but they deserve recognition. Thanks!
George KEveryone was great! Don’t change a thing.
Troy MService & upkeep is/was awesome ⭐️⭐️⭐️⭐️🌟and I must say I felt like VIP
Shereika WThe gentleman who helped us was efficient and friendly. He made the rental and hook up so easy.
Mark Gstaff were friendly and helpful. made experience very easy
daisy aKeep doing what you doing
BRIAN SWonderful customer service! I was in/out in timely manner with my new hitch!
Erica JStaff was quick and friendly, and check in and check out were easy.
Anna FMy experience w/renting a 15' truck was ok. I was looking forward to utilizing their mobile check-in in the interest of time. I went through the process only to be told in-person that I still have to do everything inside. ...Go figure. The trick was clean in appearance, buy had a cigarette smell odor as soon as we got in. I think if smoking is allowed, they ought to ask if the next customer has a preference. ...Someone could have an allergy (mild-severe).
Jodi CEverything was good except I did not receive my emailed receipt after dropping off my equipment like I was supposed to.
Kayla SGreat service
brian mFantastic employees at this UHaul location. Extremely helpful via phone conversations, during my hitch check and when I actually picked up the trailer. Thanks!
William RHad to deal with water damage, break in's, mice infestation and a disrespectful manager. Will never do business with U-Haul again, storage or truck rentals!
RAYMOND M | Overall ExperienceOne of your staff closed the account without my approval. This is more of an annoyance for me as I came in after deciding that I would close the account. But I find it troublesome when people do things without my approval. I had cleaned out the locker to go through everything, and it would have been very upsetting if I had decided that I needed to move things back in.
JOSEPH G | Overall ExperienceThe staff was professional and helpful.
Joseph M | First ImpressionsNice, professional service who worked with us to get the mission accomplished - nice / professional - in Christ - Romans 12: 1-2
Douglas D | First ImpressionsStaff friendly and professional.
JAMES K | First ImpressionsThere is a mouse trap in my unit with a dead mouse in the trap. I am not sure how often they get cleaned, cleared but I am sure it will get smelly at some point. Also, the roads around the storage facility are treacherous. there are dips and curb bump outs randomly and I cannot imagine navigating in a uhaul truck. I had a time in my subaru. My unit was locked and I had to go to the front desk to get them to remove the lock. It was not a major issue bc it was during office hours but the video etc say you just break the seal and lock and key are inside your unit. That was not the case.....it was not a major inconvenience but had potential to be had I come after hours.
Wendy F | Online Move InNice storage facility
Steven K | First ImpressionsI never used the storage facility
Wanda L | Overall ExperienceNot a problem with this location. Overall problem with u-haul itself. I have already called corp. They did not respond back as they said they would. Follow up is very lacking. Would not recommend or use u-haul again.
Billie L | Overall ExperienceAlmost sad to say goodbye to my nice little storage unit.
AMELIA S | Overall Experience👍🏽
Lucio T | First ImpressionsSully. Ray, and Richard were very professional and they helped me sooo much!! Thank you guys!!!
Jerri T | First ImpressionsIt was not climate controlled like I was promised it would be and it leaked rainwater all over my belongings and ruined them.
Meghan j | Overall ExperienceThe three young men workout were excellent.
Nicole N | Online Move InRay the manager is wonderful. I really liked being there because of him.
linda j | Overall ExperienceEverything in my unit got wet and damaged
Jason B | Overall ExperienceThe women who took care of me was very professional. What an asset you have working for your Company.
Jim M | First ImpressionsI highly recommend this u-haul & storage rental located in annapolis Md, the staff is very professional and friendly as well as goes above and beyond 100% for their customers, I would recommend this place to all friends and family and will be my go to place from now on for any uhaul or storage rental I may need in the future
Mary H | First ImpressionsAll of the staff are very courteous and focused on providing a high level of customer satisfaction!
Jeffrey N | First ImpressionsThe staff is INCREDIBLY helpful and kind. They were welcoming, informative, patient and even walked back to the storage units to show me where mine was. When I went down the wrong street, the guy (I SO wish I could remember his name) ran down the hill to catch me and point me in the right direction. Everyone is super awesome there!
Karen B | First ImpressionsGood stuff If I need in six months I’ll be back
John W | Overall ExperienceYour retail staff are great. Very helpful and friendly
Ellen I | Overall ExperienceThey were very helpful and attentive to my situation. Good Experience. Thank you.
BEDROS A | First ImpressionsFront desk actually all staff members excellent
SHAWN P | First ImpressionsI would never rate this uhaul storage facility to anyone. The only good part of this facility is that the staff was sympathetic when I informed them that multiple expensive pieces of furniture had grown mold on them. Keep in mind my furniture was only left in the storage facility for LESS than a month. I paid for an indoor storage unit, and it turns out those indoor units have access windows to the outdoors (or at least the hallway). When I was going to the storage unit, I was sent to it only to find out it had a lock on it. I had to wait in line for half an hour to tell someone I could not move my stuff into my storage unit. Come to find out, not only did the company have a lock on it, but it had not been cleaned. So I had to stand there while an employee got rid of countless spiderwebs and dirt. So that was a terrible way to even start the experience and on top of that, I found spiders, other creatures, mold, and pollen all over my belongings when I was moving out. When I initially expressed concern to the employee the day I moved out, they only told me that they would do me a favor by letting my throw my belongings with overgrowth out in the dumpster even though it was full. While it was helpful not to have to take my things to an entirely different dumpster, they had NOTHING to say about compensation for my ruined belongings or offering any avenue of help beyond a place to trash things I had saved for my new apartment. Fast forward three weeks, I've tried to contact the main department for UHaul for help with this issue, with no response. And then I see I was charged for ANOTHER MONTH on my storage unit after I was specifically told it was cancelled when I moved out three days before the contract would have renewed. Again, a nice employee gave me a refund and when I told her about my situation with my ruined belongings, she suggested I call the claims desk and said I needed pictures... well no one told me the day of I would need pictures. On the day of I was just told where to throw out my hundreds of dollars worth of furniture. The employee that day basically put the nails in my coffin in terms of claim requests. So overall, I wish I had chosen a different storage unit. The mold, pollen, bugs, dirt, lack of preparedness on both check in and check out have left a terrible taste in my mouth.
Surina D | Overall ExperienceSo kind and helpful!
hunter m | First ImpressionsFair price. Easy to deal with.
Robert G | Overall ExperienceStaff waa very friendly and helpful!
Robert S | First ImpressionsQuick, friendly service.
michael r | Overall ExperienceI never used ur storage but was charged for it, I seriously need someone or me to call so I can get my reimbursement, thankyou, Joanne Davis
Julia D | Overall ExperienceThe staff is extremely helpful and always very nice with their customer service.
Udai S | First ImpressionsStaff and service was wonderful! Product choice was perfect! I would recommend having something to move boxes into a storage unit that could be borrowed.
Alex T | First ImpressionsThe only thing I will say in regards to having a negative experience is the associate failed to check or tell us there was a vacancy lock on our unit so I have to drive back up to the desk to get them to come out and remove it
Jenna W | First ImpressionsIt did not start well. Wrong unit was assigned and then it was locked when I came today. Wasn’t told a star goes before the number on the gate. The gentleman on Thursday late afternoon smelled like weed. Wasted a lot of my time. Hopefully it gets better now.
David V | First ImpressionsBest option for my needs
Daniel W | First ImpressionsChristina Banares was very helpful and made the rentals an easy process.
Marilyn L | First ImpressionsEvery employee I spoke with were very nice, thank you!
PATRICK P | Overall ExperienceAll of your staff at the Annapolis office were super helpful and friendly. Just overall excellent treatment and experience.
Brooks T | Overall ExperienceJador was very personable and provided excellent service. This young man represents Uhaul very well. Raymond, I believe the manager, is also to be commended. Thank you.
JAMES B | Overall ExperienceGreat customer service
THOMAS L | Overall ExperienceAt This particular facility, the staff were absolutely wonderful!
JENNIFER S | Overall ExperienceRay and Tasha were so helpful, I would recommend this facility
DORIS M | Overall ExperienceStaff was most helpful in providing the location. Access was good. Location very convenient.
DOUGLAS C | First ImpressionsNice customer service (storage).
Franklin S | First ImpressionsDealing with Raymond and his team was awesome. Just rented a new 10x10 space. Process went smooth. Delivered on everything he promised. Great location too!
Scott B | First ImpressionsAwesome customer service and equipment. I recommend this site.
JOHNNY W | Overall ExperienceThey have very nice and helpful employees that work there! Keep it up and stay safe :)
PATRICK P | First ImpressionsBoth the storage unit representative and the vehicle rental representative were professional and very friendly.
JOHNNY W | First ImpressionsThe storage facility worked well for us. The only negative was the evidence of mice in the units.
CIARAN L | Overall ExperienceThe transaction was handled in a very professional and courteous manner by the staff. Would gladly recommend this Uhaul center to anyone that would need a moving truck or storage unit.
james s | First ImpressionsMy only two comments is when I put the new I guess it was a fan system above the Entry in the building my unit was in you could open up the door at the end the whole way to my unit I had to bring stuff out close the door take it out the entrance. I moved out on the 14th I am not sure if I’m so charge the whole month of November or not I didn’t think about asking that when I was there.
LISA S | Overall ExperienceHad previously used facility before expansion. Very impressed with new look and care.
GREGORY S | First ImpressionsManager was very helpful.
Genesis P | First ImpressionsGreat staff and decent facility - not quite as nice as other self storage places but it's pretty clean! The only reason I wouldn't give it 5 stars is that it's nearly impossible to get anyone at that location on the phone - I always get routed to a call center which is frustrating when I've had site specific questions.
Piper W | First ImpressionsMichael Roland was very polite and friendly. I was very pleased with his attitude. His assistance was greatly appreciated.
MARY B | First ImpressionsNo elevator to 2nd floor…..really?! And unit very hard to locate, even front desk had trouble
Patricia A | Online Move InApparently my call was routed to a central booking center from the internet and not the facility in Annapolis that I wanted. The call center provided me with the storage units I wanted and a confirmation number when I got to the Annapolis facility 15 min later those storage units were not available. This was very discouraging. However, Billy at the Annapolis facility on West St. Was very accommodating and helped me find a comparable unit. He did a great job and represented the company well.
Tom T | First ImpressionsFast friendly knowledgeable staff, facility was clean and maintained well. It was a great experience. Thank you.
EUGENE M | Overall ExperienceThe staff in the office needs more training. It would be nice if it was open earlier as the before hour box never seems to work. Our unit and hallway wasn’t very clean either and we needed to call to get glass cleaned up. I did however love the location since we were renting a truck.
Lisa L | Overall ExperienceThe manager and cashier who helped me and checked me out were both friendly, efficient, and helpful. Excellent servicemembers.
ALYSSA C | Overall ExperienceService was great but the truck straight up died on me. Couldn’t be revived with a jump bc the starter was bad. The uHaul team was helpful and apologetic but the truck issue really threw a wrench into my moving day plans and required that I leave all my stuff in the truck in a parking lot awaiting repair of the truck. Hoping and expecting a discount on the truck rental given that it died on me and required an audible.
Angela B | First ImpressionsFantastic customer service from the whole crew! Especially Solomon and his 28 year old manager. I have raved to several folks about my great experience. Thank you!
Chukwudinma M | First ImpressionsU-haul staff very knowledgeable and efficient. When original size storage unit I reserved was not available staff was very helpful to make accommodations to meet my needs.
Tetesa H | First ImpressionsPrices reasonable
DAVID F | Overall ExperienceThe female employee was very helpful. The white male employee working inside at the counter didn’t care to much to help me. He preferred I call the 1-800 number instead of getting help in store. This good review is for her help and not for his. Also the map is poorly designed.
Julian L | Online Move InIF YOU ARE ON THE FENCE ABOUT CHOSING THIS PLACE, JUST GO FOR IT--YOU CAN'T GO WRONG. I went there yesterday to rent a storage unit. I had no idea whatsoever what I wanted because I had never done this before. The assistant waited on me immediately. He allowed me to explain my situation without interrupting. Then he told me what is available, and the gentlemen showed me fantastic "real" examples of the various sizes of the bins and their prices. (They have walk-in samples right there in the office).I also was happy to get a "deal" of the first month free! They let me ask questions and answered all of them very thoroughly. They did not push me to make a decision. They were extremely patient and polite. Also, everyone's appearance was impeccable. As for their store? Unbelievably clean, well lit and bright fresh paint on all items (orange). The grounds (the actual storage area outside) was also clean and well-paved. I feel that my stuff is safe at this facility 1st, because the staff exuded "trust," and 2nd because they have an excellent security system. Plenty of parking. It just doesn't get any better than this. You wlll have no regrets.
phyllis g | First ImpressionsFirst let me say that everyone at Uhaul, at every location I've ever been to, is amazing, helpful, and provides a great customer experience! The Annapolis, West Street location was no exception - I truly felt like everyone I encountered had my best interests at heart and I was well taken care of. The facility, however, was a slightly different story. I've been a customer at Extra Space Storage in Baltimore, Tucson, and San Diego over the last few years, and while I realize that each facility is different - I've always been pleased with the state of the buildings being well built, dry (or very little evidence of leaking,) and readily available carts. But Extra Space has gotten quite expensive over the years, and it was no longer cost-effective to stay there so I switched to Uhaul after pricing 9 different facilities in my area, mainly because the customer service AND price were so great! The main office and grounds are fine at the West Street location, but going into my building (F) it immediately smelled moldy and musty. Furthermore, my unit showed signs of serious water damage - pink mold on the brick wall that likely weeps when it rains, and substantial rusting along the bottom foot of the metal walls. My understanding was that my unit was the only one of it's size available - potentially on the first floor - and after 6 hours of downsizing and moving from one storage facility to this one, with no sign of carts, and an impending rainstorm, I just wanted to unload as quickly as possible and get it all over with. Otherwise, I would have asked to see any other potential units. I have renters insurance and packed and stacked with potential water damage in mind, but I would be remiss if I didn't share how concerned I am given the state of the unit. The price is right, for now, but if it's raised like most others are I will likely find a different facility.
PIPER W | First ImpressionsThe price is great for the area but I ended up going to another facility because the climate control wasn’t very controlled and the facility and units were filthy and bug invested. The entrance doors aren’t sealed so the climate control is only slightly there and it lets in bugs. Both units when I moved in had paint chips and dirt all over the floor, bugs and spider webs everywhere, and the lighting was very dim. I ended up paying double for an indoor climate controlled unit right down the road. Price is a factor when selecting a unit but I would pay slightly more and use this facility if it were better maintained. My time here was free with a trailer rental so it’s not a big deal and I appreciate the free month.
william d | Overall ExperienceGreat
CARL A | Overall ExperienceSome water leakage in back. Three boxes on floor were wet when we unloaded. Some items mildewed. Sally Mason
Sally M | Overall ExperienceThe excellent rating is for the professional and courteous manner in which your customer service representative, Michael Walker, handled the arrangement for me to rent the Uhaul moving truck I used and the storage unit. He is very knowledgeable and capable in doing his job and getting exactly what the customer needs. The truck I used was very clean and ran well and the storage unit was very clean and easy to access. I would highly recommend Uhaul services to anyone without hesitation
James S | First ImpressionsGood job
Greg S | Overall ExperienceJade and Billy were very friendly and accommodating.
Lisa L | First ImpressionsJade, Michael, Malik, and the young man who helped me unload my storage unit contents in 100 degree heat, were Fabulous! Very helpful and considerate!
CAROLYNNE V | Overall ExperienceI have used another company and I was expecting a much better experience when moving into my storage unit. Upon arrival the check in was smooth, but the employee did not go over any of the documents provided other than the directions to my unit. The employee cursed to other customers and it was unprofessional. With this being a new facility, I assumed my unit would be clean as I have used another company and did not have to clean the unit before placing my items inside. The unit had a lock on it when I arrived and I had to return to the customer service desk to get it opened. When opened there were mouse traps and bugs everywhere. I cleaned it all up and placed my items in the unit, but again this was not the experience I was expecting when getting this unit. Especially when comparing to another company and not having to clean my unit before using it.
corin g | First ImpressionsThe process for renting the storage unit was easy. The customer service I received from the staff was outstanding. We shared a few laughs and they explained to me how the facility worked. The issue I have is the hours and the passcode access. I would liked to have access to the storage unit 24/7. The major issue is the passcode. The passcode I was given does not work. I was then given a second passcode that did not work. I was given a third passcode that did not work and then given a forth passcode that did not work. I am still without a passcode and that is frustrating. Because of your convenient office hours I was able to get the staff to assist me. However the signage on the gate to the storage unit has the wrong office hours.
Mike W | First ImpressionsGreat communication and easy process!
Denise W | Online Move InAnswer your phone!!
WILLIAM E | Overall ExperienceThe second floor don’t have any elevator and didn’t mention anywhere in the reservation. We surprised when we reach over there and as there is no alternative at that time,we moved there but will not prefer this place.
JAGAN P | First ImpressionsWe only left cuz unit was too small
Sharon M | Overall ExperienceExcellent and professional customer service.
Susan L | First ImpressionsConvenient and pleasant
Michael Y | First ImpressionsI was bummed to be charged a $20 late payment fee. I assumed that when I gave a credit card to pay for the rental it would set up a recurrent payment plan. I did not receive an email telling me there was a Balance due. Only an email once a late fee had been assessed
Stefan K | Overall ExperienceI have relocated across the east coast on many occasions. Uhaul rates top on the list of service, convenience and rates. I recommend this company to everyone for their moving transportation, products and storage service.
PATRICIA W | First ImpressionsFine.
JOHN L | Overall ExperienceWhenever we had a question or problem there was never anyone in the office to help us. We went to the location several days in a row and no one was ever there. We had to get help from the switchboard/operators.
ANTIONETTE M | Overall ExperienceSince your company has taken over I have had one problem after another.
Phyllis T | First ImpressionsKevin in the Annapolis location was very friendly and helpful. Great customer service skills!
April T | First ImpressionsEverything there was fine (people/place). However, I reserved a unit on my own and it was no longer available. I ended up having to spend MORE money each month because of this. You should be honest when people "RESERVE" ahead of time and let them know if they NEED that size storage unit, the should reserve a larger one because theirs will not be available when they arrive. This is somewhat false advertising. STICK TO YOUR WORD! If I reserve something, this is precisely what I expect when I get there. Not having to find something else!!! RESREVATIONS are made on purpose. Have it available if you want customers to return in the future. Otherwise, you're not doing yourself any good if you can't stick to your end of the agreement!!!
NANCY R | First ImpressionsThank you for fantastic service!
Aisling C | First ImpressionsMy storage was bought (Extra Space). I had automatic payments setup. I was charged a late and lied fee when I didn't reply to the notice. But I travel for the government and was overseas when the notice came. It was terribly unfair to be charged these fees. I will not recommend u-haul to anyone.
CHRISTOPHER F | First Impressionsit was just not easy
THOMAS F | First ImpressionsStorage facilities can be hit or miss. The staff availability was low, but given everything with COVID that’s understandable. The locker I rented had a lock that didn’t prevent the unit from being opened, were it a long term rental I would have had them fit it with the proper lock. Great staff, not trying to get anyone in trouble :)
JONATHAN M | Overall ExperienceI had a good experience regarding my monthly storage balance and the gentleman was kind, helpful and Professional.
KATHLEEN T | First ImpressionsI like customer service , facility hours .
MIRNA C | Overall ExperiencePLEASE READ COMMENTS ALREADY SUBMITTED. I DO NOT WISH TO REPEAT. NOTHING AGAINST GUYS ON THE RECEIVING END. BUT THE SALESPERSON ON PHONE NEEDS TO BE TRAINED IN HOW TO BE MORE SPECIFIC IN DESCRIPTIONS OF STORAGE UNIT ABOUT TO BE FILLED FROM LARGEST SIZED UHAUL TRAILER TO NOT MAKE IT SO AWKWARD, WE WOULD STILL BE UNLOADING THIS MORNING FROM YESTERDAY AT NOON IT SEEMS. WAS HORRIBLE FIT FOR MY NEEDS. THEY DID ACCOMMODATE ME TO THE BEST OF THEIR ABILITY, But would have preferred honesty or better description in the original sales talk on phone so i could have been prepared to go to another Uhaul storage if necessary. It will do for now. I have no choice.
Jane M | First ImpressionsExcellent
RAYMOND C | First ImpressionsThe company is so shoddy and badly organized that they don't even realize that I'm not a new customer. I've been at the storage facility for over a year. My first contact with them was when they spammed me trying to sell me insrance. My second contact was when they told me I had a late fee because they weren't getting the automatic payment that I set up ages ago. I'm disappointed that they've taken over the facility and will probably just move my stuff to a place that seems to have it together a little better.
DAVID C | First ImpressionsEl was a great help
FRANCO M | First ImpressionsDavid was very helpful and understanding. Made the experience very easy
Lillian W | First Impressions