Excellent customer service and cleanliness at this Apple Valley, CA location.
Diana FCustomer Reviews for U-Haul Moving & Storage of Apple Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff
nicholas p | First ImpressionsThe cleanest U-Haul facility in rental office I’ve ever been in and all the years I’ve been renting from you excellent even though I could’ve gone somewheres else cheaper at my age on Social Security I still will go to U-Haul because of this facility and Thomas who help me
Dusty H | First ImpressionsI had to call twice to verify that my unit was cancelled and the next day I still got charged. I had to call three separate times. The man I spoke with on the first day said he was going to verify I had moved out and never did. It wasn't until the third call that a lady actually checked and issued my refund.
makenzie l | Overall ExperienceThe only thing I am going to complain about is the price. Nobody WANTS to put their stuff in storage, we do it because we have no other choice, & the people that make the prices take advantage of that. I was paying $270 +tax and late fees, bringing my total to over $300 a month. This last month they took their money leaving my bank account -$214. I got my stuff out so I don't have to worry about losing my stuff in a storage unit again. I appreciate being able to use it, but I hate doing it. Please think about lowering prices so that maybe less people lose their belongings.
Stacey O | Overall ExperienceStaff is so friendly and helpful.
REBECCA D | First ImpressionsThe general manager was very helpful and was humorous :)
Rachel T | First ImpressionsVery friendly staff.
MARGARITA M | First Impressionsthe lock on truck i rented would not open the car was gone for he day i didn’t get any help a inconvience an error on uhaul
RYEISHA J | Overall ExperienceEasy access and safe
Robert K | Overall ExperienceNone
Robert G | First ImpressionsThank you..
Harry V | Overall ExperienceI would always be a valued customer and let others know this is a wonderful place to purchase a storage ...
ANNE B | Overall ExperienceI wish I could say that all was well but only one situation had me a little bit uneasy. The attendant that was servicing me she seemed to have had a little bit of an attitude with me when I was searching for my son's phone number to be another option for them to call please seem to have took attitude with a bad look on her face about me not knowing the numbers right off when I told her I had to go and ask my son that was outside but then when I saw he was inside and I turned to come back I got her having her hand rested to her head elbow on the counter like she was super bored with me. That one little incident made me wish I had the attendant that was next to her because he serviced his customers really well and with the smile. I tried to do my very best to give her the answers that she wanted she should have had more patience with me.
WINNETKA W | Overall ExperienceThe staff can be very unprofessional all the way up to the General Manager. I think they need a strong customer service training to help them deal with certain situations properly.
KELLY R | Overall ExperienceEmployees where really helpful and customer service was excellent.
Christian M | First ImpressionsWe enjoyed doing business with this UHaul store in Apple Valley, CA.
Linda P | Overall ExperienceThe cashier was rude and short. I did check out on line(pick up by phone). The app failed miserably. And the lady at the counter was simply rude about walking me thru all the steps i already did. The app told me i was already to go but needed more verification- she tried to call my phone before i could unblocked unknown callers. Check the video.
Stacie S | Online Move InStaff was always helpful and friendly.
Louise C | Overall ExperienceFriendly customer service!
MARTHA M | Overall ExperienceGreat customer service . Every one was helpful and really nice
Steven P | Overall ExperienceThe staff was excellent and y friendly. I needed a bigger storage after arriving to unload the trailer and the transfer was made right away. It was a very smooth transition. The energy in the building was great. I would definitely tell any and everyone that they need to pull ip and do the storage and moving rental equipment thru them.
KELLY R | First ImpressionsNo directional signage, nobody told me how to check in, nobody told me I needed to check in, nobody told me how how roll up doors work, nobody told me how to get the interior door to open (because it's jacked and doesn't open consistently), nobody told me the roll up door is broken after a certain hour so I couldn't unload nearly as much as I wanted to last night and nobody on the phone could help me. Contact already made. I may have to wait until I'm on al long drive to hear back.
Brice C | Online Move InMost of the problems I experienced were of my own creation. Orion is a wonderful and caring person. He took interest in my situation and found a way for the company to support me in my panicked state. Even when my storage was going to lien sale because I was unable to pay it, they still worked out a deal with me so I could retrieve my most valuable and precious items. Customer service like no other. 🙂
Tinamarie M | Overall ExperienceChange 3 times to 3.diffent locations We are stressimg.already, and last minute we got ti make it wotk??
GRISELDA S | First ImpressionsI had called for two days in a row trying to get arrangements made for my storage to get a key card since the internet was down when I got the storage and was told I needed to go to the app went to the app it wouldn't allow me to make the changes so I called the corporate called the corporate they transferred me five different times had to call back several times was on the phone for hours and never got the issues resolved there was one problem after another since I picked up my truck and problems continued with storage this has been a very upsetting experience for me
TERRY H | First ImpressionsThank you
dennis o | First ImpressionsStaff was very helpful
Lourens K | Overall ExperienceThe staff is so friendly and go way beyond to help I am so pleased with this U-HAUL. Thank you to all of them.
ALISIA O | Overall ExperienceClean and secure
Albert S | Overall ExperienceThe staff was great! Very friendly, yet professional and they answered all my questions!
DIANA J | First ImpressionsGood runs the office is always happy and upbeat
Toni M | Overall ExperienceGod awful management, hard to reach office staff via phone. Waste of time.
Maya B | Overall ExperienceThank you for the time I was there =]
Joseph O | Overall ExperienceAs far as checking in the rating I chose is Excellent. I can not rate the overall satisfaction until I have actually been there for a while. First impressions were great.
Walter B | First ImpressionsAll staff was awesome 👌 👏
Desiree R | Overall ExperienceEverything was very professional. Cordial and good business
LUIS R | First ImpressionsYour staff was excellent great job.
Robert C | Overall ExperienceVery helpful service
Kathi A | First ImpressionsGreat your young man working there he is very knowledgable and put together ! Helped out so much he should be running this location
Amanda S | First ImpressionsI really enjoyed the staff's customer service and the facility is super clean
Patricia B | First ImpressionsThe only problem I had was there was dog pee in my unit when I arrived . They did mop it up for me .
Regina G | Online Move InKeep up the good work
Melodie D | First ImpressionsOn move out day, the back doors didn't work so we had a much longer walk. Very inconvenient, left me with a bad feeling on last day. Too bad...
Sylvia P | Overall ExperienceThe staff at this location has always treated me with respect and kindness and has resolved any issues that I've ever had in a timely manner I wish to come in them all for doing a great job and seeing to all their customers needs
Rita R | Overall ExperienceOrion is an amazing and extremely helpful person. He ironed out all my issues with ease! Thank You.
Tinamarie M | First ImpressionsThis uhaul storage is the best in the high desserts I would recommend to family and friends sincerely Richard D Thompson great staff
RICHARD T | Overall ExperienceOlivia Sanchez was awesome
GERALD G | First ImpressionsOrion was really helpful and treated us with respect.
Jaquetta S | First ImpressionsYour staff and yourself were rude, cold and made me feel un welcomed your staff were rude and aggressive. They talked about me behind my back. They thought I had left. Horrible experience. Can't wait to get out of their. You had plenty of empty united but insisted on putting us at different areas and did not have the right size available even though you had green tags . Very bad sadecperirnce. With your staff. And the way they made us feel. Sad no ever o no ce did I see your staff smile or ma kk e mm e feel welcome. And your corporate office is extremely in helpful. Why have a customer service if they don't help.. also
Lisa H | Overall ExperienceJust hard to move of course usually moving has to be within a certain amount of time seeing as most Americans work and are usually living close to paycheck to paycheck 24 hour access of unit seems to me like that would be normal by now people need to bust out there move super quick or they will go in to small debt 🫤
Ryan D | First ImpressionsMy thanks to all your employees, especially Orion! I prefer renting trailers from your location when I need them, and was SO HAPPY that you had storage units available when I needed it as well!!! I’ve rented storage units, at various times in the past 10 years, and by far your operation is the very best “) You make the process easy, its affordable, and you do not charge numerous extra fees for things which seem to me unreasonable. If I have a need for a storage unit in the future in SoCal, I will definitely choose your facility.
SUSAN S | Overall ExperienceTrash overflowing in the bathrooms, walls look very butchered and gutted from being an old K-Mart, and upon asking to close out my account the guy said "you aren't getting what you paid refunded back" in a very rude tone. I didn't even ask about getting the money back, it was just the fact that he blurted it out seemed pretty unprofessional.
Kyle G | Overall ExperienceThe young lady that service me was very nice.
Gloria C | First ImpressionsTony was very explanatory and helpful Compare to others that wrk there. Staff should give details on rental about link. Mom payment isn't fair.
Belinda S | First ImpressionsEnioy the service professional and friendly....fun group of folks. Very helpful and informative 👍
MARTHA A | First ImpressionsI would strongly recommend adding units larger than 10’x15’. My stuff got packed so full that it’s floor to ceiling and side to side—if I need something I’ll have to get a house to move it all to just to look for one thing.
KELLY J | First ImpressionsJust keep us the good work
Ernesto A | First ImpressionsIn July 2021 my home had water damage so, I had to move my furnishings to storage, I was so Very Pleased, with the Facility, Ms. Olivia and her Staff, they were very accommodating, and kind. So in Sept 2022, I needed their services again, the facility was again accommodating and Staff was very kind, and clean as well. I Recommend this Facility to all of my Friends and Family,Great Service! Thank you Olivia and Staff! Graciously, Dr. Joyce Ross
Joyce R | Overall ExperienceLos empleados son excelentes personas
jaime n | Overall ExperienceAlthough it was clean there seemed to be mouse and or rat droppings and urine on the ground as well as a rodent trap floor not to clean but other than that pretty well kept and clean
brian s | First ImpressionsEverything. Was good but one guy he. Was very rude
John P | Overall ExperienceVery nice and helpful people and well cleaned
Steven P | Overall ExperienceHorrible service!!!!!
Sheila B | Overall ExperienceOn September 9 September 10 and September 11 during the summertime rain storms U-Haul‘s building roof leaked former Kmart facilities roof is not in good condition water damage occurred in our area of our units I have substantial damage to our couch my TV some bedding and a mattress not very happy expected the roof to be sound climate control is useless if it’s not weather or water controlled moisture controlled or in this case the roof leaks on the old building that they took over a.k.a. former Kmart please invest in a roof before you invest in a structure I am out a lot of money and now I have no furniture
DAVID P | Overall ExperienceAs a working adult, it was inconvenient that the facility closed at 7 PM. I moved to another storage unit that I have access from 7 AM till 9 PM. Since your building is secure and requires card access I’m not sure why it has to close when the office closes.
Ruth K | Overall ExperienceNA
Tamra G | Overall ExperienceThey was very good and friendly...All the staff...They help me very well...Thanks for them at the Apple Valley store
Margaret G | Overall ExperienceOverall my experience went well, I had no problems and the staff was always friendly.
CAROLINE E | Overall ExperienceThe rules were not accurate and I only had 20 min to unload and had to miss work because I drove far to store my belongings. Then it had another lock couldn't get in and had to wait to find someone to help me.
Karla F | Online Move InEvery one is Awesome, very clean and professional
lisa l | First ImpressionsI was helped by Orien, he was very thorough, professional and patient in addressing all my questions and concerns.
Karla B | First ImpressionsI really liked the moving guys on the referral list that came out to move me at the facility his name was Desmond, he and his helper were very professional, courteous and quick with absolutely no damages ⭐️⭐️⭐️⭐️⭐️, I’m using them again when I move from the storage facility.
Betty M | First ImpressionsAccess hours were limited and inconvenient to anyone who has to travel to the facility or someone that works normal business hours. Staff at times would rush you out of the facility as closing time was approaching. Understandable, yet there is a sign on the entrance stating how the facility would remain open late upon request. Yet everything it was requested, I was denied.
ALEJANDRO V | Overall ExperienceVery good
JORVIN C | First ImpressionsWalking in overwhelmed not knowing at all what I needed, The U-Haul staff was great, they were very helpful when I was trying to decide what size unit would be best for me. There customer service was excellent and Made me feel completely relieved and I love that they showed me where my storage was located in the building going above and beyond to make sure I was 100% satisfied before leaving. I will always choose this storage and recommend anyone I know here. Thanks U-Haul Staff for the Help!!
MEGAN M | First ImpressionsThe clientele was very helpful
RALPH F | First ImpressionsAll the staff was very nice and helpful
Steven P | First ImpressionsVery happy with uhaul overall If in the future I’m in the need of storage I will come to you again.
ROSENDO R | Overall ExperienceIt was my first time there and polite staff also
Silvia H | First ImpressionsThanks uhaul
Carlos R | First ImpressionsAloha Kakahiaka, To Whom It May Concern I said human beings sometimes want opposed to need and instant gratification seems to be more prevalent it became a norm in the mid-80s well it’s gotten worse. I am not one of those people that think in this manner money is a basic conservative manner that a storage facility of such Notoriety if I owned it Offc Hrs should Open at 0700/30hrs and Close at 1800/1900hrs due too, Availability of storage and mostly due to more productive Ness regarding storage and or the rental of trucks yes there are after hours and before hours pick up and drop offs and so forth but it Hass to do with relating to the human bean from person to person interaction we are not robots we are not the idiot electronics that we have produced we are much more delicate much more superior and need the interaction. Whether you believe it or not those are the facts which means truth.
ANTHONY H | Overall ExperienceNo Comment
ANTHONY S | First ImpressionsExtremely helpful and friendly. Everyone went out of their way to help me.
STEPHEN T | Overall ExperienceThanks
CARLOS R | Overall ExperienceOlivia and Orion were very helpful.
Robin D | First ImpressionsMuy Mal servicio yo jamas regreso a este lugar y tampoco recomiendo a nadie . No son respectuosos y ademas son discriminatorios razistas Y nunca me dijeron que cuando llevara por primera vez a ese story no podia entrar a meter mas cosas . Casi lo rente con pocas cosas porque ya no me dejaron entrar asta que sacara las cosas . Y porque no tenia mi casa todadvia tenia que pagar otra vez y casi basio .
ANA L | Overall ExperienceLove Uhaul as a storage facility aswell as Truck rentals!!
SHAHE K | Overall ExperienceI have needed to store my belongings at a a few storage units in 8 states; and have had to rent Uhaul trucks too many times to count in my lifetime. Without a doubt, the Bear Valley location is BY FAR THE ABSOLUTE BEST!!! Hands down!! Orion is exemplary, he always takes time to check my tires, and show me what to do along my route to stay safe. Olivia as the manager runs a fantastic crew. "Big Truck" Tony had gone home before my arrival and I missed his helpfulness and great sense of humor! Even the substitute manager was great this final visit for me. I truly hope that these hard working, outstanding employees receive some sort of raise or recognition for being phenomenally above and beyond other Uhaul locations NATIONWIDE!! I thank them from the bottom of my heart for being so amazing!
Melissa R | Overall ExperienceWe weren’t aloud to put things into the storage only allowed to remove the stuff we already had
Elyse F | Overall ExperienceNot enough employees to attend to the customers. I had to purchase three storage units because of misinformation by the employees who didn’t seem to know what they were doing. One employee who waited on me had bloodshot red eyes and reeked of alcohol!
Lisa F | First ImpressionsOrion was so polite and friendly. He answered all my questions and concerns. He took care of all my needs. You have a awesome employee. Thank you Orion :)
Christine A | First ImpressionsNice new storage unit
Earnest C | First ImpressionsHours are terrible for anyone who works… not the usual u-haul hours. Entry and check in process changed often. General manager was always rude and condescending. Messy and disorganized facility. Not worth the exuberant price at all. Do not recommend, not at all up to an standards or expectations.
lauren a | Overall ExperienceThe young lady who helped us was very professional. She had the sales pitch down.
Leslie & | First ImpressionsUpon moving our stuff out of storage we noticed that several of our wood furniture pieces were damaged by what seems to be damp conditions while in your storage facility. It appears that your facility is not climate controlled. I am not happy that some of my furniture was ruined.
Christine S | Overall ExperienceOlivia, Tony, and Jessica were awesome help to me with my stay at the storage facility. I hope they all get some good raises. I am very happy for their help, thank you!
RAYMOND A | Overall ExperienceGreat job.
La-wanda k | Overall ExperienceYou close too early 5:00pm?
Mary T | First ImpressionsThe hours were regular business hours plus weekends: 9am-5pm. As I understand it, since it's a new facility, the hours will be extended once new construction is completed. That said, the facility and the employees are top notch. I always got great service and was always greeted with enthusiasm, even on the hottest of days. Hurry and give your employees the a/c they deserve :) And laser tag after hours would be pretty rad.
Anthony A | Overall ExperienceExcellent based on the staff, very helpful, above and beyond! Facility closing at 5PM was very, very difficult with a long distance move, and traffic. This required renting u haul trucks more times than would have been necessary if we could unload later in the day.
Lydia I | Overall ExperienceTo expensive and didn't get are 2 months free storage and only got 71.00 back out of 371.00 and left 40.00 in gas in small truck my po box is 802 yermo ca 92398
Rebecca & | First ImpressionsGreat service
Mario M | First ImpressionsVery helpful, and courteous. Great staff, well maintained facility.
Zebulon Z | First ImpressionsIt's under construction, so the access hours are not convenient yet (9am - 5pm). However, I understand that they will change once construction is done, and the hours will be expand. However, I believe that a 24 hour access might be better.
Anthony A | First ImpressionsThe workers were very friendly and tried to work with me. There was no note online saying that they don’t have the 24hr access yet due to construction. Since I was driving from fort Irwin the guy let me pass the time for about 10 minutes more. A major problem I did have was that I had reserved my unit a month in advance, I get there and they had gave my unit to someone else. They had no more for the size I wanted. So forcibly I had to up size. So now I have to pay the difference every time cause of mistake you guys made. Wasn’t even offered a discount. I had to take it cause I had to store my item I had taken that day. Was also offered a free lock, they ran out of locks. Luckily they let me borrow one until I go back. There is a lot of extra money coming out of my pockets for the mistakes you guys made.
michael m | First Impressions非常满意 接待人员非常热情 热心帮助我 非常感谢 Uhaul
chenzhong s | First ImpressionsWe reserved a unit online and when we got there the manager said she didn’t have it and she wouldn’t price match the one we had reserved because we had to get a more expensive unit. Under construction and so access to the unit is weird. And the hours are weird. My last storage unit we had a code and could access our unit at any time. Nice employees but it’s just frustrating that we had to spend more money because their system messed up.
MEGAN M | First ImpressionsEverything was great and super easy.minus the moving of course
victor a | Online Move InTony was awesome help, thank you! Jessica and Olivia were very good help as well thanks
RAYMOND A | First ImpressionsAccess hours suck. Not happy with paying over $100 with no late hours. Some people work 6 days a week and shouldn’t only have 1 day to access the unit
NICHOLAS M | First ImpressionsRented storage. Was never offered to look at unit when I came to look at unit a week later I was told I had to park and walk my stuff in throw 3 long hallways. I’m a single mom with 3 kids which was obvious when I was alone getting the storage came back. To get my lock off storage only a week later and wasn’t given a prorated amount for rent. For error on the uhaul centers part number making it seem like I drive around and pull up to drop off my stuff. Very unprofessional.
Elizabeth K | Overall ExperienceCustomer service was very Good thank you
John & | First ImpressionsThe facility is under-construction (which i didn't know until the day before I got there) so you have to unload on the side of the building- the asphalt in the parking lot that you have to unload on is very old and in bad condition which causes the wheels of the little carts they provide to get caught and your stuff falls off the carts. There is also an incline made of the same old asphalt that catches the wheels as well. The door is far from the storage units too. I wouldnt go back there if there were other options closer that had the size storage I needed available.
Danielle B | First ImpressionsVery clean, very organized. Staff was knowledgeable and helpful.
Patricia S | First ImpressionsOlivia and Jessica were the BEST! Great customer service, fast and friendly! Would definitely recommend this Uhaul!! Thank you again for your help ladies!!!
MELEANA P | Overall ExperienceClean, bright, and friendly storage. Loving the new convenient building location!
Tim S | First ImpressionsWhen we arrived to the location it was about to close in 30 minutes and they were renovating so they weren’t 24/7 access yet. The move-in process was going to take a bit of time and our uhaul trailer had to be returned to a different facility. It was looking real tragic until they came back and apparently the trailer we had, had a tow hitch they requested from the same facility weeks prior and we were able to move in and leave the trailer without paying extra. The staff was amazingly friendly and extremely helpful.
BRITISHA H | First ImpressionsArea is really small and kinda hard to get your items in. Gotta have a good back and strong arms to walk to your storage. I really don't think it's a good area for a storage. to rent truck yes. And prices are high
INGRID J | First Impressions