This experience was very seemless. I just recently lost my husband so the ease of the move helped me with one less thing to think about. From GA to State College was a big change but bring informed every step of the way of where the Ubox is and time of delivery certainly removed the stress. Thank you so much.
Joy SCustomer Reviews for U-Haul Moving & Storage of Avondale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was the worst!!!!!!! First, they gave me a uhaul truck that had fuse problems as the trailer to attach my car for a one-way to another start was not able to be hooked up the day I booked for. I had to come back to get the uhaul that I already loaded on my actual birthday! Then while driving 8+ hours I found out the windshield wipers on the truck didn’t work either causing me a 2 hour delay to move into my place. I won’t do business with Uhaul again!
Prentice PQuick easy process. I've always used UHaul but it's been some years and the process was smooth and quick. I appreciate
Jasmine B | Online Move InThe truck had an issue with the fuel inlet that was not properly checked before the truck was released to us. We we assured that there was not an issue when we reported the dash warning light that was on at pickup, but dealt with gas overflowing from the tank each time we filled up on our cross-country trip. The biggest issue we had was that the Uhaul computer systems did not work properly when we picked up the truck. The service from the employees was fine, but neither the store computer systems, the website, nor the app operated correctly. It took almost three hours to complete the pickup process due to the computer and website issues. To be clear, this is not the fault of the pickup location and our service was fine, but it was very stressful to deal with makes me want to consider working with a different company for my next move.
ASHLEY RClean yes not well maintained.
Virginia WVery clean, nice employees. Sometimes no one is at the desk… that was a bit frustrating. Otherwise, it went well.
SAMANTHA D | First ImpressionsI was uninformed when I got my storage about the insurance so I was put down to use renters insurance that I did not have on the unit therefore I paid two storages for five years to keep my items yet I ended up with damaged furniture from water damage lots of things to throw away lots of lost items that will not even be compensated
QUANDA S | Overall ExperienceHonor reservations for up to at least 45 minutes. Don't over-charge your customers, especially without proof of fault and explanation.
MIGUEL CHorrible experience and I still have not been refunded!!!
Monica WI was over billed at this location.
REGINALD DIt was an overall great experience. I would highly recommend!
Haseena M | Overall ExperienceI was told I could return the truck to another location, upon retrieving the truck I was told I couldn’t. It would also be more convenient to be able to scan a QR code to begin the drop off process that could easily be found on the truck or paperwork. 8.5/10 experience. We were helped promptly & were out of there in no time with the size truck & hand truck I needed & for that I’m grateful. The truck itself was pretty clean & well kept, but the hand truck and those wheels were a different story since I have many big pieces & steps *sigh. Would recommend this location though.
Chriastina RUpon arrival, my reservation for a 6x12 gate trailer was unavailable due to the previous guest returning it late. There were no other gate alternatives, so I had to settle for one without a gate, which made my job a lot harder. Plus their system was down which me it impossible to search for my trailer that I originally wanted online. To top it all off, they are incredibly understaffed. Some people were waiting in line for over 30 mins.
sheridan sgreat team every step of the way!
Raymond MAmazing customer service at both pick up and drop off locations
David DGreat customer service!
RICO BThe staff were friendly in the union was always very clean and well lighted
Carlton C | Overall ExperienceGreat Job!!
James CCustomer Service was great! Employees were friendly and helpful.
joe dBrock was very nice and helpful with the truck rental from greeting us at the door to our returning the truck later that day. The team here works very well together to have everything run smoothly. Thank you!
CHRIS DThe customer service was very good , very knowledgeable
Lois LThis location is like self service station the rep that assisted.me totally needs more trainer.
Tanya LI had trouble getting in touch with the correct department and had several issues with Uhaul rental. I did not receive the item with the ubox rental that I had paid for ahead of time and had to get a refund...But my major suggestion for Uhaul is to make it much easier for the customer to get into contact with the right department when there is an issue. I had to call multiple times to get the answers I needed regarding my rental, and I got disconnected several times, etc. I felt like I was going in circles trying to get to the right department. I also had issues with the app and website navigation at times.
Kimberly SWas not able to access the storage like I was told that I would be able too
Justice J | First ImpressionsThe hitch they installed was clearly damaged and needs to be reinstalled.
Charlie HLittle wait but customer service was great all around
Martin CNo reservation. The Mgr finished my contract in minutes. The guy in the yard hooked up the tow dolly, tested my lights, made sure I knew how to work the equipment and I was driving off the lot in less than 15 minutes.
MARC CAfter I move out my storage unit. I check out a U-haul truck so I could move my property. I was checked in my Eric.He was very unprofessional. And incompetent, he didn't give me any information on what time to return my truck.He did not give me any information on where to return the truck where the Dropbox was.He didn't give me any information on how to use the app.He was very incompetent.He was moving from customer to customer and he had no idea about his job. I did return and I spoke with the young lady.Her name was Kyra She was very helpful and And professional she was able to help me get my truck checked in and she did a very good job but.Eric needs to be retrained.
JAH'MELIA A | Overall ExperienceForgot to return dolly, when I went back to return it, the check out was painfully slow. If customers are taking more than 5 mins, please ask the people patiently waiting if their request is simple and easy to clear the waiting line out.
William AIt was a pleasure doing business with this location. Professional, respectful, helpful and knowledgeable
shaaron s | Overall ExperienceI placed a reservation online and I chose not to purchase the insurance and I look on my account and they changed the reservation to 75 miles when I said I would only use 10 and also charged me for $15 insurance for two days!
Shontae WInitial location gave away reservation without warning. Reservation reminder email needs to state the pick up time has a 30 minute window, this was unclear and created a large amount of inconvenience for our move.
Zachary TThank you so much for keeping my belongings safe for me.
Yulunda B | Overall Experiencebecause you all dont accept cashapp or chime and the charge to much for deposit at all location
nadaja cWhy was my return fee so high.
OTIS BNo issues my entire time using facilities! Thanks
Evans D | Overall ExperienceBetter cutomer service.
roblyn hVery satisfied with the staff and service received.
CHERYL J | Overall ExperienceLove these guys !!!.very professional... they get me in and out
Harold FAfter loading, I scheduled an ubox access 24 hours in advance. However, when I got to the location, a manager-like person there said that the ubox had been shipped and they can do nothing. I tried to communicate but the manager was very rude and just walked away. Since I have to catch a flight very soon, I have to throw away all the items that I failed to put into the box. (and my ubox is almost half empty). It is a loss of hundreds of dollars. I had smooth experiences with Uhaul in the past. But this time, it is really bad. Not only because of the mistake made by the location, but also the altitude they have towards the mistake. I am writing this message in the hope that Uhaul can improve the location and let the employees know that they should not treat custermoers like that.
Feng XThank you 🥰
Stacey SGreat service on both ends. My go-to UHaul center.
Joey AFriendly staff and no fuss no nonsense speedy returns.
LOEGHMAN NI would return and tell others.
CHERYL J | Overall ExperienceThe rates changed from my original reservation and the agent lied about the mileage.
Tonya DNobody approached/spoke/gave directions on how to return or answered store phone. I had to call 800# for assistance
Michael CThe rep recommended 2 containers, but we knew that we only needed 1 based on what we were shipping. Not a big deal.
Garland WI reserved a van at a different location. I accidentally scheduled a 1AM pick up rather than a PM. The van was cancelled but I received no notification. I drove to that site and found no on site parking available, no van, and their system not working. I downloaded the app and was able.to find 2 vans at another location. Perhaps employees should have access to the app? The customer service at the Memorial location was very good. However, as I was late I don’t check mileage and fuel. I soon discovered the tank near empty so I had to get gas; another delay.
Raymond EKeep doing what you are doing now. The service was great, you went over and above expectation. Thank you so much.
Isophine DEverything was good I had no problem booking my second second time using this location everything went smooth truck clean no issues thanks
Darlene LFriendly and helpful staff. Was able to get everything I needed during my visit.
Tomoyo KThe hitch installer was so kind and helpful. However, the attendant inside was not helpful and a little rude. Her name was Arleth. Overall the facility was clean and had everything I needed.
GABRIELLE OThe young lady at the Atlanta yard was awesome
Lawrence BI had a couple instances that were not as expected, but it was how this branch responded that impressed me and will prompt me to use this as my go to location moving forward. Could not be happier with their response. The first truck that they pulled up was having some idling issues and they immediately swapped it out before I truly knew what was happening. I had an easy time returning the truck. There was some confusion as to when I returned the truck and was initially charged for multiple days. I called and was immediately refunded and apologized to
Mark WI have always had great service there in the two years I’ve been using them! Cece in particular yesterday was super friendly and helpful! Thank you!
Kelly S | First ImpressionsThe staff was very helpful and professional. My issues were solved with ease. I will always choose them for my storage and truck rental needs.
Theresa G | Online Move InI was told that I didn’t have to worry about the gas since I pulled a trailer but you guys charge me 50 bucks in bull shit fees than 56 for gas when I know didn’t take that much to full it back because it was no gas when I got the truck you guys suck will not ever use you again
Nathaniel LPrices too high
SADIE S | First ImpressionsI was moving about 40 miles away. Selected in town to drop off at the pickup location online. They changed my selection to out of town at the location and it increased my price by $50. I would’ve just drove back to Decatur to drop off the damn truck.
Caleb H1st uhaul rental had sacks of pee in the back 2nd rental wouldn't start at times due to oil required. Was not able to use the van as needed because I was scared it would stop due to no oil. 1st agent on 2/3 was amazing. Black gentleman. 2/4 Mexican lady was not helpful. She told me it was best i speak with a manger but she had me waiting for a manger but never contacted her to even come inside. (She was cleaning the trucks) I eneded up asking a white gentleman for assistance. He was friendly and offered $20 off. I thought I should be offered atleast 50% off but accepted the $20 off
Ranell MI called in my complaint
DANAH GGreat selection of vehicles. Quick signing/Sign out. Very convenient.
Gillian GUnit was infested with roaches after the first three months. Called about it made a complaint didn’t get the assistance or care that was needed and i abounded my unit. Lost everything I once had due to bugs and I refused to take bugs with me anywhere. Storage was a lost
Justin T | Overall ExperienceThank you for the quick online experience.
Allison H | Online Move InU-Haul charges me more than what I expected. The truck was 26 and the hand truck was 7 and the take 83 dollars out my account.
ROCKCLIFF HAdmittedly, I expected "some" courtesy, but this was beyond (far far beyond) my expectations. From the persons I spoke with on the phone to the drivers, they were all so very friendly. I had to keep my uboxes and extra month because my wife had surgery and it put us behind on getting unloaded. I mentioned that in passing and the lady on the phone wished us well with her recovery and made sure I knew I could always contact them if I needed more time. That doesn't sound like a big deal, but for a first time customer who was still learning how the uboxes work....that was an amazing relief. I recommend Uhaul Uboxes to anyone wanting to move, especially if you need a little extra time at the arrival location before you can unload everything!
Chuck FI don't understand the online reservation process. You complete all these involved questions online to reserve the vehicle and then when you get to the location to "self check-in" you have to answer MORE questions, take multiple pictures of your driver's license and the truck, and wait for an approval of some sort, AND go into the store where they again look at your driver's license and ask questions before giving you the keys. Self checkin doesn't save the customer time at all. If anything, it requires MORE steps for the customer at a time when every minute counts--moving! At the very least, you should have people take pics of their driver's license and answer ALL questions when they make the reservation online. And then skip the lengthy "self-checkin" and approval process when they get to the store. Tell ALL customers to go into the store so an associate can do that part since they basically do it again anyway. Also, when I went inside, there were 2 associates at the counter and 2 more in the store. NO ONE greeted me or asked if they could help me even though they weren't helping anyone else. I had to announce myself and tell them why I was there. Not exactly friendly service. One associate did say "Hi," to me as she walked out the store and after I was done at the counter. Finally, there was trash under the seats of the truck that I didn't notice until after I returned it. So I had to clean up some other customer's mess.
Alexis HStaff not welcoming, irritable
Mikhail MNothing
CRAIG AI rented a van and the entire van smelled like extra strength URINE!!! it was absolutely horrific. I cannot believe that van is still in service without the properly cleaning and sanitizing it first. I see why this place had horrible reviews
Aimberly SAwesome
Clyde BVery helpful & knowledgeable employees
ZAVIER RThank you
Edward B | Overall ExperienceSo far it's good and I haven't had any issues with my storage so right now it's good very
Kathan S | First ImpressionsCharged me 40 for an Xtra day when I was giving Xtra days and miles for bringing a ubox trailer to Georgia for them (Uhaul) and no one knows about the $150 I was promised when it cost me $400 dollars in Gas to get here with the Xtra weight behind my 26 ft. Truck I paid for !!! This sucks
MAXANNE S | First ImpressionsSTORAGE ACCESS NEEDS TO AFTER STORE CLOSING HOURS
Chastity M | Overall ExperienceI had an amazing experience with this uhaul company, and I would definitely recommend it to my friends and family
Sonya C | First ImpressionsI moved out on 27th refund My rent thanks!
Michel P | Overall ExperienceCard to access facility didn’t work well or consistently.
Henry B | Overall ExperienceThe staff was quick, fast, efficient and professional.
Shameka C | Online Move InOverall good experience since under new Management
nedera p | Overall ExperienceThe staff was friendly, the facilities were well kept up and it was easy to get in the facilities and find my unit. My only issue was I made the mistake of selecting a room to small for my items (being on a budget) and when asking to transfer to a bigger unit 2 days later I was given a store credit for the initial unit, and was asked to make another payment, basically having to pay 2 months in advance. I would understand being charged a transfer fee but I'm confused as to the policy where I would have to pay an additional months rent for a new unit
Austin A | Online Move InThey were always very nice when I called and helpful from start to finish!
Demesha C | Overall ExperienceI would definitely use Uhaul storage again should
Jackie H | Overall ExperienceAlways felt secure. But there is a mouse problem and prices were raised significantly over 2 years (not just there, also at Public Storage).
Bridget H | Overall ExperienceGreat customer service!
LAVELLE W | Overall ExperienceThe team at this location were simply amazing! They are always helpful. Even when it is busy, they remain professional and always maintain a great attitude. I have been doing business at this location for two years and it’s been a wonderful experience. Thank you so much.
SHALON R | Overall ExperienceThe facility smells like open/raw sewage.
Sherida H | Overall ExperienceThankyou for your service
elaine p | Overall ExperienceMy vehicle was moved without my knowledge or approval. My vehicle was damaged while on the property. To date no process for redress for the damages has been offered. Owner, Tyrone Thompson, will not return calls. I am very displeased with my 3 year rental. I will not recommend 3653 Memorial Drive Decatur, Georgia to anyone if the damage is not handled honorably. Thank you.
BT B | Overall ExperienceAll my property and belongings was put in the dumpster due to me not getting the proper help needed with memorial drive staff
Shaquanna L | Overall ExperienceI am really sad and upset. For months on end I tried communicating with staff to get my account in order. Since I couldn’t reach anyone I assumed my things had been sold I had two payments that never posted to my account but check cashed. There was multiple times I called and was on hood for over 20 minutes waiting to speak to a manager. The time I did get someone on the phone they were rude, sharp, and I felt like they didn’t even listen to what I had to say. I’m blind and can’t get there like I needed to. I don’t think I’d ever use uhaul again.
Ebony B | Overall ExperienceKyle, Joel, & the rest of the staff that I dealt, were extremely courteous. The Avondale site has a GREAT staff!
Carlos W | First ImpressionsThis was one of the best experiences I’ve had with storage facilities. I would highly recommend them to anyone that’s looking for a storage place. Please keep up the good work!
robin c | Overall ExperienceNo option to change due date of bill which ultimately led to unit being auctioned off. No type of hardship program or deferment options.
Katesia M | Overall ExperienceEverything was very nice
Faye S | Overall ExperienceCheck in at facility was quick and easy. Check in staff was awesome and helpful.
JALISA B | First ImpressionsMy vehicle was broken in to and the car cover stolen 3 times. When I went to pick up my vehicle, all the vehicles around had been broken in to and windows shattered.
Brandon G | Overall ExperienceThere was liquid from another unit behind mines that flowed Into my unit. Thank God all of my stuff was in plastic bins or my things would have been ruined. I reported it.
LENA A | Overall ExperienceKyle Thompson had exceptional customer service. He checked me in, when I came back to Georgia with a UHaul truck, and he checked me out when I returned to close the storage unit. This UHaul facility will get my business where ever I go. Thanks Mr. Thompson.
Nina B | Overall ExperienceI booked my storage unit over the phone on july 25th for a move in date of August 7th. On August 7th the facility didn't have any confirmation of my unit and none were available. I spoke to Maxine who told me that happens yet went to work to find a solution. She did and I was set up two hours later. She did an awesome job and glad it worked out
Frank S | Online Move InThese U-Haul employees were fast and efficient. Their customer service skills were commendable.
Nina B | First ImpressionsI had trouble with the access card and always needed someone to come and open the sliding door for me. It was an inconvenience but everything else was wonderful. Thank you.
Cirabel O | Overall ExperienceOn Sunday, June 2nd, I arrived to unload the rental truck and place items in the reserved storage room with two professional movers - paid hourly - ready to complete my move. I stood at the counter for over 30 minutes. One person was checking in another customer, and two additional associates assisting one customer. No one ever acknowledged my presence. I finally asked for help from a female who appeared to be a team lead or supervisor. She walked behind the counter still without asking how she could help. She stated, "Give me one minute to finish with this customer". At the same time, 3 to 4 male associates walked around on their cell phones. Then, I was forced to upgrade the storage room, because the reserved 5X10 was not available. My transaction was completed at 2:48 pm, which is unacceptable with the number of employees walking and sitting around versus the number of customers being supported. I would like a customer service manager to reach out to me to discuss the higher rate of storage and your organization's cell phone usage policy during business hours.
Marlon D | First ImpressionsIt was very slow
Tammy C | First ImpressionsThe customer service was very excellent and they were very helpful and made everything easy for me to move foward with getting a storage.
Shekela R | First ImpressionsWonderful customer service! Above and beyond
Nicole H | Overall ExperienceThe staff was very helpful and Professional I appreciate them for their service
EmmaJean S | Overall ExperienceHomer was great. The owner Tyrone seemed a little kurt with me .
Torria E | First ImpressionsThanks for your service
FREDERICK T | Overall ExperienceThe computer system and company way of doing things is slow and laborious. The staff do their best but everything takes a very long time because of the system. Getting my shed initially took hours even though I had pre booked all online. Switching units later was a mess because they had made mistakes in the system and no longer knew what they had open and available- so again many hours to do simple things. The staff seem worn out with it and I know as a customer it’s an issue. I still like uhaul for moving and storing- but it is something you could improve on.
Emily C | Overall ExperienceStorage unit was advertised to be accessible until 10pm. This is not true according to the employee who called me this morning. I called the 1-800 number last night. I was informed communication about the previous night's events would be relayed to the store I was actually renting a unit at. The gentleman thar called this morning had no knowledge about the events nor conversation of the previous day
Cory C | First ImpressionsAfter being out of town for 3 years, we returned this past summer. For a few months there was a shortage of carts, but staff ordered and once supply chain problems eased they got back to normal. We closed the account in order to downsize to another storage facility much closer to our new home. Thanks!!!
Robert J | Overall ExperienceI'm disabled and need a room near entrance and was given a room too far for me to possibly walk to and I'm requesting change in rooms asap because I can't get to my things. Thank you sincerely Jeanette Pelt 4049747554
JEANETTE P | First ImpressionsOutstanding facility A1
robert s | Overall ExperienceYes the store the U-Haul storage place was very clean and they was very professional in their work they had good personality and very professional I love my unit it was very clean I am so glad that I picked this unit to have my storage at I'm very satisfied with the U-Haul Storage
Angela M | First ImpressionsEverything went well with my storage
tom t | Overall ExperienceAwesome Cecelia was very pleasant unpin inquiring about any rental and pricing. Adrian was very helpful upon my arrival and with the assistance that I needed.
Sandra M | Online Move InI recommend this location to anybody five stars thank you for your services
robert s | First ImpressionsIf the workers actually did there job I wouldn’t have had $77 taking out my bank account for a unit I moved out almost 3 weeks prior.
Jordan W | Overall ExperienceI didn’t come move out and no one notified me of my storage being sold ‼️‼️
shannon l | Overall ExperienceCustomer service was great from CeCe and Homer, thank you for having a great staff
selma g | Overall ExperienceI feel like they was taking money from customers, well from me I should say . I used to work for the company. And I asked them can they move my date to pay my storage and they told me no . So that caused my storage to be late consistently. I didn't get paid until afterwards . Well I reported it and they said they said they could change my date to pay , but I would have to do it with the store that I was working with but they never did . So they lied to me which I was aware that they could change it . And they also said they would refund me back my late charges for my inconvenience and no one ever did . Overall bad experience at the location I was at which is located at 3653 memorial drive Decatur Ga 30032. And I had other account issues with them as well but no I wouldn't recommend.
JOHN W | Overall ExperienceGreat job
MATTHEW P | Overall ExperienceI had experienced a burst pipe on Christmas Day. The process was very smooth, thank goodness. Was able to pay everything online and then staff directed me to the unit which was clean, tagged, and had the lock and key I had purchased waiting for me. Very thankful during a stressful time.
Alisa A | Online Move InTerrible company
tony a | Overall ExperienceSo unprofessional smh never tf again
Duke A | Overall ExperienceI will never, ever do business with uhaul again
Dennis P | Overall ExperienceService was great. Desk rep forgot to give me an access code/card and didn’t explain how to access the facility. When I returned to the service desk they promptly provided me with a card. Another customer explained which key pads to swipe to disable my alarm and open the doors.
Nehemie L | First ImpressionsAgain, it was a wonderful experience with Cecilia, Homer and Katheryn. They were good company. Thank you for the good workers.
selma g | First ImpressionsCecilia is an excellent representative to the company. She was so helpful and guided every way through the process of getting my storage ready for me. She's very kind and considerate. Thank you for having workers like her to represent your company.
selma g | First ImpressionsMy storage unit was flooded. My properties were all damaged. I had to deal with insurance company to reimbues me.
Joseph A | Overall ExperienceEmployees were really nice, friendly, and knowledgeable.
NATHANEL H | Overall ExperienceI would still be there if you had not raised my rent in 2 months. You should develop a VIP Renter's status for people like me who always pay their rent every month on time. Instead of an additional $5.00, you get zero. Go ahead and put someone in my unit that is always late or has just decided they will just leave it and you deal with the aggravation of auction and maintenance of delinquency. Life Storage gives you a year before rent is raised. I won't be back to U-Haul.
Yvonne H | Overall ExperienceBilled credit card day before storage bill was due. Had to reverse payment deducted. Stii waiting on funds to be returned to my account. Billed extra $30 for truck return. Your ap frooze before I could send pictures of rental return which was on time. Called UHaul 800# and still no response to return ny $30 taken from my account. Please contact me ASAP regarding this matter.
DEBORAH P | Overall ExperienceI came with a half hour left until closed. The staff was very hard at work with other customers, however upon helping me it just seemed like communication wasnt adhered to correctly. I had a 15ft truck. I stated I had moved out of a townhome yet did not have a lot of furniture but a bunch of boxes, a mattress, tv stand and a lounge chair. The representative that helped was very dilligent but when I got my storage unit it did not fit all my belongings into the unit leaving me having to pay for another day of the uhaul truck to utilize it to keep my belongings in until I could come back the next day to purchase yet another storage unit to fit the rest of my stuff into. Had I was heard the first time a 10x10 should have been given instead of a 5x10 and I wouldn't have had to purchase a 5x5 for the rest of my stuff and I was still unable to keep my mattresses due to them not fitting in the units. I broke my table top glass during the process and I had to get rid of an ottoman amongst other various items due to not fitting in the unit. The staff was great no problems there very courteous and respectful just wish I could have gotten the right size unit instead of now having to pay for two separate units that will in the end cost me more out of pocket vs utilizing a 10x10. I did not reach out to resolve because it initially took me six hours to even ge the belongings I could in the 5x10 unit and this was after they had already closed.
daisa S | First ImpressionsTime restraints were hectic, but worked out overall.
Rashad W | Overall ExperienceThe wait time was pretty long because it was just 1 staff member waiting on about 6 people other than that the service was Great
EmmaJean S | First ImpressionsJust might need to hire a few more associates for those busy hours.
Adam H | First ImpressionsThe agent was extremely nice and helpful. She stayed past her ending shift to assist me with renting a storage.
Donna L | First ImpressionsI was charged even though i moved out beforehand. Again, never again.
Jhenny C | Overall ExperienceCustomer service is helpful, patient and and help until your concerns are met. They are a hard working staff.
LaTashia R | First ImpressionsSo, this facility served its purpose but was weird. When we did interact with the staff they were like mutes. You ask a question & they don’t respond - no words, no nods, no facial expression changes, but they’d help. (Like, we couldn’t get in the storage doors after the office closed one time. We asked a guy outside & he didn’t respond at all… just walked over to one of the doors, unlocked it, propped it & walked away.) The outside building was often dirty with glass & debris & the pillars lining the curb are falling apart. The access times worked fine for us. There’s almost always a pile of junk twice as high as any human at the entrance. Inside isn’t terrible, they just put some kind of coating on the floors which made it look nice. Sometimes there was debris in the hallways but not too terrible. Our unit was spacious & free from debris. We saw roaches a couple times throughout our time there, but it wasn’t every visit and never more than one in a visit. We’ve yet to see if our belongings got infested as we haven’t made it to our destination for unpacking yet. Overall, this place isn’t terrible, but we’ve utilized much nicer U-Haul Storage properties. This one could use some TLC & staff customer service training & it’d be excellent.
Lisha E | Overall ExperienceThanks sooo much for Everything!!!!!!
Willie P | Overall ExperienceGreat
Nicholas W | First ImpressionsNo direction from both locations, hidden fees not disclosed and incompetent staff members from both location. Never again.
Jhenny C | First ImpressionsNeed. Two. Worker to check people in
Edith R | First ImpressionsReserved a storage unit and a truck. The app was not helpful with self check-in for the truck and it had to offer me different trucks to look for. The most inconvenient part was the storage unit. The staff person made several attempts to search for a unit but each time the unit was occupied even though the system stated it was available. I had to find a unit elsewhere.
danielle j | First Impressionsi received the truck on e. literally NO gas in it
MacKenzie J | First ImpressionsI'm going to opt to not explain why I disliked my time here, because it won't matter in the grand scheme. But it's all good.
QUISHON W | Overall ExperienceCustomer service in the branch is very rude, unknowledgeable and needs to be retrained. The person who cleans the storage and the one who check the vehicles in are very nice and I appreciate their help.
MARY K | Overall ExperienceYou stole money that wasn’t yours and y’all are fraudulent business.
BREANNA L | Overall ExperienceI was not happy that you can only access your unit during business hours.
MIRANDA S | First ImpressionsThe manager was A-1 but the receptionist need to be trained on how to please the customer without going against company policy
Raymond W | First ImpressionsVery nice employees.
Linda J | Overall ExperienceFor vehicle storage security is non existent
Leanna G | Overall ExperienceIt was a bit of confusion at first I made the reservations three times before I finally got one a lady by the name Ms Gina over the phone finally help me once arriving at U-Haul place on Memorial I was greeted by two very nice young ladies who were more than understanding of my situation and they smooth over everything that had already happened to me prior to me getting there I would definitely recommend you home storage facility it was very clean organized the only problem that I have with U-Haul is that you don't have 24-hour access to your storage oh and there's some annoying sound every time you open up your storage door but I guess that's for security purposes so I am grateful for the big noise so really my only complaint is that the hours of operation that you can get to your storage which is only seven to seven but I'm willing to accept that because of the security again I will most definitely recommend you all storage to any of my friends and I will let them know if there's any confusion just get on the phone and you all will surely take care of it just as they did me
charity m | First ImpressionsItems removed from units are strewn across aisles restricting cart movements for other customers. Long wait to check out. One agent at desk while other is posting signage around the store. Agents do not have referrals for loading/unloading assistance.
Robin C | Overall ExperienceI rented here because you offered a free first month. I reserved and set things up online but when I checked in I had to start from scratch and after a long grueling move across country I stood there for an hour trying to get my shed. Then you charged me for the first month. The shed selection was also poor- and I had to go with a facility far away to even get anything. To get an adjustment now in the money I have to sit on hold for hours to get help. I guess they can only charge my card at the rental place, but they can’t reverse charge. I should’ve just gone with the facility close by.
EMILY C | First ImpressionsSo I’ve had my things there since 2018 and I had a situation where my debit card was compromised so I got a new one. When it was time for the debit to be taken out automatically I had not given you home my new card information yet. So when I did Cole couple weeks later the team was so helpful and the young lady who was on the phone with me was so completely thorough I really appreciate her she made sure that we got to the bottom of the confusion. Because when I called to give my new card information and pay whoever was working that day couldn’t find it so there had been some sorry who knows what’s going on at the location but again the customer service woman was just really wonderful she went out of her way to find out what was going on and to rectify the situation. Thank you so much she deserves a raise
Tassili M | First ImpressionsThank you Mr U-Haul the service was great from the start everything went smooth thank you Mr Matthew have a great day
Dwayne W | First ImpressionsThe facility is clean but the management and the employees suck. They don't communicate properly and the unit I rented wasn't set up properly either. The first employee who handled my account spelled both my first and last name wrong. He also didn't inform me that I needed a code to get access to my unit to prevent the alarm from going off. I still haven't received my code. Please take these notes and use them as a way to make improvements within your facility.
KRISTEN J | First ImpressionsThe storage entry was very unpleasant looking, due to someone that left stuff everywhere from them departing the the storage. They did not have any locks to purchase and their was a very unpleasant smell of food that someone may have left in their unit.
MICHELLE T | Overall ExperienceI have never been so disrespected in my life, I had to call the police because I was threatened by two thuds, and the manager took their side I had been a paying customer for 4 years, such blatant disrespect for the customer, I was horrified, I would not recommend UHaul to the walking dead.
Frances W | Overall ExperienceThe Best
Rita E | Overall ExperienceAfter a long travel, restroom was out of order inside registration area. No one or signage to assist with navigating the facility upon arrival. Website stated drive up access but only a small cart was available to unload a 15’ truck to storage unit several, several yards away! Aisles were blocked with storage contents dumped into main passages. No assistance with referrals for unloading help. Many units tagged for “restricted access due to nonpayment “. Perhaps the hassle and inconvenience was worth the forfeit of items once thought worth saving!
Robin C | First ImpressionsI had a reservation for an large storage at the candler park location and when I arrived they said they do not do storage. They sent me to the memorial location and specifically asked for a unit I could drive my car to and they made me a reservation for one that did not have that option. It also took so long to try to get another storage that I lost my movers and ended up unloading my truck BY MYSELF at the only other storage facility nearby that was available right away. The whole ordeal made me return the truck after the scheduled drop off time. It was the worst day ever and the only time I garage had issues with U haul throughout the years.
siomara a | Overall ExperienceI think his name was jerel he was awesome
C'Mone T | Overall ExperienceThe unit cost to much. $100. For a 5x10 unit. Sometimes after hours my card didnt work to get in build. Could not contact any one to get in. When I finally got in contact with someone it took a hour to come open excess to door. When you call it takes hours to get someone on phone for info during business hour. Then be put on hold.
VALERIE H | Overall ExperienceThe entrance area was filthy and filled up with trash that was disgusting! There were no locks to be sold for your unit yet you're expected to have one on that unit! There were no carts available and generally never are at this location. When I inquired about a car they said I just have to wait till somebody finishes using theirs! You call this convenience?! This is a poor excuse for a property especially considering your rates are outrageous!
Miriam w | First ImpressionsShould allow longer access hours to units
SHANNON S | Overall ExperienceI notice a few bugs on my mattress pad but it was protected but I sprayed everything drown and swept storage before I put my things in it
Robert M | Overall ExperienceI haul was good but when I said they could close my unit before it got to costly I had everything I need but I lost the key to my lock and they said they could not help me but other than that they was very good
Laura N | Overall ExperienceWhen I checked out of the facility they never took me out of the system they kept sending me late memos so I’m hoping and praying that U-Haul is not running my credit.
Janice P | Overall ExperienceThe fat blk lady stole all my stuff out my unit and sold it. I hate the ghetto an that is where this poor establishment is located. I wouldn’t refer a dog to you!!
Jerry M | Overall ExperienceWeb
Daniel P | First ImpressionsNo issues to report
Renee O | Overall ExperienceThe gate into the area where the outside units were was never shut so my outside was not secure. There were always so many cubes parked in the back area that it was hard to get to my unit. Checking out was very easy.
Patricia M | Overall ExperienceGood
chris i | First ImpressionsGreat!
Shayla C | Overall ExperienceThanks, for your staff members whom was always professional and willing to help you. Thanks,
Deborah A | Overall ExperienceFirst and foremost it took 45min with the clerk just to get my storage unit. That’s not waiting in line to get to the counter that’s at the counter. The people who work here are ghetto and have no since of professionalism about them selves. The Whole process with the storage is and was completely terrible. But they got they money upfront for crappy services.
BREANNA L | First ImpressionsWill use again and recommend to others
Sharon R | Overall ExperienceStaff available at the time were very kind and helpful.
Lana C | First ImpressionsThe staff is friendly but appears to have little to no sense of urgency
Dwyne W | First ImpressionsI wasn’t able to move in after-hours as intended due to the access code not working. The customer service rep was able to extend the time I had to use the UHAUL truck rental, but that doesn’t take away the extra mileage (& COST!) I had to drive. Terrible experience.
Ashley M | Online Move InGreat customer service
mashelle h | First ImpressionsStorage price were a little bit expensive but all was good
Richelle M | Overall ExperienceCustomer service was great and climate control is a must for storage of items.
TONY J | Overall ExperienceI USED THIS U-HAUL FACILITY FOR 4+ YEARS AND HAVING TO DEAL WITH THAT ANNOYING ALARM EVERY TIME I OPEN MY UNITS WAS BEYOND RIDICULOUS! I made SEVERAL complaints and I was told the SAME ole excuse that U-Haul/the system mixed up my account with another renter and the engineers were working to fix it...FOR FOUR YEARS! C'mon!
Oluwaseun A | Overall ExperienceI will be back it was clean and I didn’t have a problem with anything thank you again
Shoundricka T | First ImpressionsThe manager was unprofessional he gave my paperwork my key and everything else to someone that accompanied me not one time did he even speak to me and the storage manager is obviously a drug attic thief that kept putting a lock on my unit even though my storage was paid and the day I came to move out neither manager was there and we had to pay $150 for a locksmith to cut the lock off my unit because they never gave me a key very unprofessional A lot of my things were missing and it cost me money just to get my items stolen from me sentimental items that can never be replaced are gone my washer was stolen and a bunch of my daughters clothing and shoes I would never use this facility again probably not U-Haul. Because I tried to complain and no one did anything!
Daphne C | Overall ExperienceMrs Aretha was very helpful and nice she showed me how to get to the storage and it was very clean and I think she deserves 10 star rating for the attitude and courtesy she shows towards customers
DERRICK N | First ImpressionsAretha in custodial services provided EXCEPTIONAL customer service. Very friendly and responsive. Extremely rare to find a person in the industry with such positive attitude. Manager stated that access hours were cut due to crime in the storage unit after dark. Not Good!
Terry S | Overall ExperienceI did have a problem where i hade a reservation for a hand dolley but when i got there i was told they did not have one. that set me back 45 mins on my move. i had to wake up a relative to use his. other than that, everything else was good.
James M | First ImpressionsVery clean facility. Very professional agents. Reba is excellent.
LETITIA H | First ImpressionsDay staff very customer friendly.But no evening staff a day if they were not too friendly.
eslin m | First ImpressionsEveryone at this facility was more than helpful they were kind and readily provided professional advice, information and assistance. Thanks Decatur Uhaul!
Patricia R | Overall ExperienceI would not recommend this facility to anybody. Because there Computer System is not working right and keeps overcharging me. As also keeps charging me for a lock, which I had not purchased from them....and nobody could get the mix up straight. So they still own me money....and when I moved out of there because of the unprofessional situation I still had to pay for that full month !!! I'm very frustrated with the way that happened and I still want my money back....I have been coming to that facility for 2 weeks now just about every day trying to find a solution to get my money back. So I was hoping to solve the dispute.....but no luck !
Rita C | Overall ExperienceWell, I rented my unit a week early and it was the last unit at the time. When I moved and got to what was supposed to be my unit, it was a lock on it that I didn't put there. The staff thought maybe they were the ones who put it on to preserve the integrity of my purchase, but come to find out they actually rented my unit to someone else. Imagine how unnerving that was with almost everything you own in the back of U-Haul that time was winding down on. Luckily there was a unit that had just been vacated and I was able to get it, but what if it wasn't one available? I'm supposed to talk to management about compensation and resolution... I'll let you know how it goes.
JUSTIN L | First ImpressionsThe facility was very clean and the staff was exceedingly professional!
Zorn W | First ImpressionsThe only thing i was unhappy. Customee service is slow. You need two people at all times to help customers. Waiting in line was too long.
Nancy W | Overall ExperienceThe manager was great.
Billy J | First ImpressionsI had a very bad experience in Ohio picking up my truck and the ride down to GA was very difficult and tiring. Moving my things into this storage facility made everything all better. I really appreciated the site Manager and she really helped me get settled with no problems whatsoever. Even the gentleman who checked in my truck was friendly and very helpful.
Yvonne H | First ImpressionsNo fuss. Perfect service
Philip N | Overall ExperienceThey were not willing to work with me with payments ,, I was suffering with Covid and now my stuff was auctioned off for $9.37 smh that was my life n there things I could never get bk
Monica J | Overall Experience24 hour access door on left side never works.
CHARLES B | Overall ExperienceAwful customer service
Aaron P | Overall ExperienceYour office manager is rude and it just takes away from the performance Excellence of U-Haul in general I am in my forties I have used U-Haul off and on over the years and I've never experienced such an immature office manager she's rude and sounds like she doesn't even have a formal education please investigate thank you
Kimberly S | Overall ExperienceI love how its weather climate, in the inside perfect.
Nicholas W | First ImpressionsVery accommodating
Eugene P | Overall ExperienceThe Black guy with locks you have working here needs a raise (I forget his name) He is professional, kind and courteous.
Deborah O | Overall ExperienceThe staff at this location were super helpful. I had a very bad experience at another U-Haul location last year and was skeptical about trying the service again. The ladies here helped me tremendously and changed my perception of the company.
Renata D | First ImpressionsEveryone was always helpful and kind. The parking lot is nasty but inside the facility was spotless-even the bathroom!! This was an easy place to store my stuff for over 1.5yrs. thank you
Denise D | Overall ExperienceSafe, convenient, affordable.
Patricia R | First ImpressionsI have a drive up unit. The access to the unit is blocked by cubes parked in the very narrow area leading to my unit making it difficult to drive up to the unit by car let alone a truck. The unit was not clean.
Patricia M | First ImpressionsEverything was great.
Laquisha C | First ImpressionsThe female who serviced me was a sweetheart. She was patient with me and she followed through to get me what I needed.
KEONNA M | First ImpressionsMy experience with the company so far has been horrible.
Tierani J | Online Move InNeesha has poor attitude and is condescending and makes customers want to respond negatively. Reba Caldwell lacks customer service skills nessassary in the field she is currently working in. Both these employees do not have the skills set to work in customer service. They show how ghetto the area this facility is located in is. Reba portrayed in every interaction I’ve had with her lack of professionalism. IF Jerell and max (I think that’s their names) we’re not working there I am for sure it would’ve gotten shot up or something because of how crazy Reba speaks to people. I will never again use this uhaul storage location nor their box truck simply because of Neesha and Reba. And poor Justin the manager tries but it seems like he’s scared of the potential retaliation (attitude) of those two to speak to them. Reba ALSO closed out my storage unit WITHOUT my consent which is crazy considering I had 3 weeks left to use the unit.
SHAMSA H | Overall ExperienceThe staff at this location is very poorly trained in customer service. They never return phone call , never ask you if it's ok to be placed on hold. They don't call about late payment but will lock your unit right away. I wish I would have never leased here!!!!!
Timothy S | First ImpressionsThey seem unorganized , who ever the leader is he needs to be retrained. Whatever it is he needs to go … I had to stand on line for a whole hour while they search fir Box trucks
DASHON T | First ImpressionsI was not initially aware of policy of no move in after hours so I had to extend my uhual reservations (with associated costs) to reschedule my move in of things into the storage unit. Prior to arriving that evening I tried to call the office to make sure I would be able to move in at that time but there was no answer on the phone after multiple attempts. This cost me $60 in additional fees from having to extend my uhual truck rental.
Samuel S | First ImpressionsNever received the truck y’all were overbooked very unprofessional just sitting talking not letting anyone know what’s going on until I actually spoke up asking what the problem was because my pick up is 2 and I have to be at work at 4 asked if there was a sister company that had any and the sons was I don’t think so probably not they were waiting on people to bring back trucks that were late I asked if I was getting a refund and the response was 50% I said no 100% because it’s not my fault there’s no trucks in the time I paid for. Very dissatisfied will not use again.
Evangeline I | Online Move InSmooth
TONY J | First ImpressionsKeep up the Excellent work
WALTER J | First ImpressionsThanks for being so friendly and professional. I never had a problem withmy things being in storage.
Kecia B | Overall ExperienceEverything was great just needed a larger unit and a cheaper price for the units. With so many people needing storage space today all units can sell faster at a cheaper rate.
CAROLYN M | First ImpressionsReason for low grade is everytime I called I would immediately be put on hold and no one would come back and answer. Samething happened 3 times in a row. I believe the problem is not having anyone to answer calls. Calls are being answered by front desk while they are also trying to take care of walk in customers. Should hire people separate to answer phones.
Jamie D | First ImpressionsA lock was placed on my unit without me being advised about it so, when I attempted to open it I could not and had to wait over 20 minutes due to their only being 2 people working on a extremely busy Saturday!
Francine A | Overall ExperienceWe couldnt get into the doors to the right off the office if your facing the office from outside.
Karen B | Online Move InCustomer service sucks
Mikala F | Online Move InThe grounds need to be maintained.
faye v | Overall ExperienceThank you for the free month!
Margie T | Online Move InThe reasons for the low score: 1. The access hours should be until 10:00 PM like other storage facilities. Just because one person disobeyed the rules doesn’t mean that the hours should have been changed for everyone. 2. I do not appreciate receiving a phone call every month from your staff to remind me that my due date is coming up. This is child’s play and I do not appreciate it. As a customer, I signed a contract agreeing to pay our bill by a certain date, and if I don’t, there are late fees and other measures in place that I must adhere to in order to keep my account active. I don’t need to reminder phone calls. Just follow the contract. 3. An emergency contact should not be required to rent a unit. At the beginning of the pandemic, I lost my job, therefore, understandably, I was three or four days late in paying my bill a couple of times. However, each time, as punishment, a letter was sent to my emergency contact informing them of my lateness. Emergency contacts should only be used in the event of an emergency, not because I’m a few days late making my payment! Overall, I do not agree with the way business is conducted at the Avondale U-Haul Storage. Until this location gets new management, I will not recommend this place to anyone.
Rainy L | Overall ExperienceUhaul facilities have been a lifesaver to me in my time of need
Jackie H | First ImpressionsMy only comment is that the lock was not inside the unit as the instructions stated.
Maria S | Online Move InI don't complain about much...BUT!!! I reserved a 'Climax Control Storage Unit. I was given a "RESERVATION NUMBER ON-LINE." I traveled from Boston to Georgia. When reached Uhaul Storage of Avondale I was told that the last climax control unit was given away that morning. Now that's DISTURBING with FALSE PRETENSE!!! My family was exhausted, tired and wanted to complete our temporary move. I have come to the conclusion that Uhaul "bets on that once the customer is there will take what's available. To which at that moment I had to accept. "Business for you, INCONSIDERATE for me the customer!!!"
Valerie B | First ImpressionsI only said average because unit’s wasn’t big enough for my furniture
Wendallyn B | First ImpressionsI am a pleased with my service and storage
Charis C | Overall ExperienceI especially liked the ladies who clean the storages , very pleasant woman and greeted me with a helpful tone.
Walter P | Overall ExperienceThx for all your help.
chris p | Overall ExperienceVery good service polite staff very professional
Wilma D | First ImpressionsEveryone was friendly and well trained. They all need a raise!
TANAYASIA A | First ImpressionsThere is trash everywhere on the ground at the two loading dock areas. There are no trash cans insight for customers to use and the staff doesn’t take pride in the workplace enough to pick it up. There are too many staff member cars parked near the loading docks. Uhaul trucks and vans are often left parked by loading docks for days. One was even full of rotting trash that smelled bad. Every time I wanted to load or unload items it was difficult to find a spot under the roof area of the loading dock
Ronald T | Overall ExperienceThe people I came in contact with are all smartALex'ses.... Wouldn't want to be friends but great business esss partners .......
amanda d | First ImpressionsThe management staff is very rude! Take too long to assist customers. Nasty attitudes! ALL OF THEM
Stephanie A | Overall ExperienceSo many issues. Took months to get issues resolved, and seemilngly lack of process awareness across the board. Last day being overcharged for renting a truck after utilizing storage facility for 2 years was the final straw. I didn't even utilize the truck for a full 8 hours and was charged for 2 days, that made no sense. Regular customer service helped with that matter, however the employee at the site was not helpful at all. Hopefully the new management can pull it together.
Mayshonna B | Overall ExperienceProfessional and courteous,never had an issue,storage of vehicle was priced right,thx you guys!
Joel H | Overall ExperienceDyonn if I'm not mistaken the manger, made my experience with uhual much better. He has great customer service skills, and goes above and beyond to make sure you're taken care of. My previous experiences has been horrible, I was disrespected by the older manager who is a woman I do not recall her name, she has horrible customer service skills and is extremely rude I'm surprised she is in the position that she is in. I told myself I would never use uhual again. However I am happy they have someone such as Dyonn working at this location who actually listens to the customers concerns and can do their job well.
Annnaie F | Overall ExperienceLove the facility and the ease of checking in online. However, instructions regarding how to access the facility were not clear. I needed to "check-in" first before using the keypad to access the facility. Also, it was after hours and no information was provided to indicate that I would need a 24-hour access card. Thankfully, there were other customers in the building at the time of my move in, otherwise I would have been stranded outside in the cold.
Joy C | Online Move InEverything was awesome and set up for me to move in Thank you for the awesome customer service !
SHAUNEIKA R | First ImpressionsManager Jarvin ( l think was his name) was very nice and informative. On my return of the truck Gyles was very helpful also.l liked seeing everything clean and shining and in place. Love the hours and truck and storage space clean,Will recommend this place to other.
JENNIFER H | First ImpressionsI ended up not using any UHAUL services, this time around. I demanded a refund, actually. I reserved a storage unit and truck 3 weeks in advance. Went to check on the unit 1 day before moving, and was sent on a wild goose chase to 3 different UHAUL facilities before being so emotionally drained, I ended up in tears at the last facility (the “new guy” didn’t know what he was doing and kept insisting that he didn’t have the storage unit I needed until I burst into tears and he FINALLY went to get someone that knew what they were doing). I will never ever use Uhaul again after this experience. I come from a military background, and have used Uhaul my entire life, and will strongly urge my family to never use you all ever again either. Extra Space Storage is a much better company. They have 5 star reviews on google, the lady there was SO SWEET to me. Clean facilities. I called them the morning of my move, told them about my Uhaul experience and they took care of me right away. Cheaper units as well. I know Uhaul won’t care that one person and her family doesn’t use their services, but the peace of mind of dealing with a company and people that treat you well makes a world of difference for me. Be well.
Jordan B | Overall ExperienceOutstanding service on all levels. Very clean. Very safe/secure/convenient.
James S | Overall ExperienceEverything was great but the 1 month free storage was never given to me which was frustrating.
Kiran P | Overall ExperienceI want to thank the Uhaul company for taking care of my items
Enease H | Overall ExperienceThe staff members could be more professional
SURENE M | Overall ExperienceAmazing staff. Ready and willing to assist in all ways. Answered all questions. I will always recommend this location!
Deshawna W | First ImpressionsAfter having the unit for a month, I paid for the next month but was blessed with a home two days after paying for October abd was told that I could not any of my money back after paying cor a month and using two days. I will never forget or use Uhaul again.
Pam O | Overall ExperienceI was humiliated by a supervisor of yours because I let down unit door to just change a blouse which was quick, she was a few units down talking to three other people, sounded as if she was training one of them, she stated three times that she can evict me and stated a lie that I’ve been coming there at night. Is this what we do to each other, I’ve never been there at night and whoever was with her thought it was so funny laughing twice when I mentioned I was put out and I’m Homeless, the mind set some folks have I try not to understand cause that wasn’t right at all, I was using unit 1946 which I moved out was too humiliated to stay! Bless🙏
Melody W | Overall ExperienceWhy do I keep getting charged for things that I am not using? I was charged for a lock that I paid for the month before. I was charged for a unit the MONTH after I cleaned it out and the facility put a lock on it. Just say yall extort people and let it be that. No need to pretend that this company cares about people.
Deborah O | First ImpressionsTo be honest, I have to answer the questions you asked in the way that I did. What you didn't ask was: Did my acces card ever work in 3 1/2 years? Answer: No. Did my code ever work in 3 1/2 years? Answer: No. Did an alarm sound every time I entered my space? Answer: Yes. Was the place UNDER-staffed (by mostly friendly people)? Answer: Yes. Did your website work when trying to move out? Answer: No. After calling Uhaul directly, did it solve the problem? Answer: No. Did you receive a bill and a phone call saying I owed even after having called Uhaul to move out? Answer: Yes! Your leading questions do not help your facility get better. Ask more comprehensive questions and you might get a better facility. That's why the poor rating.
Ameenah K | Overall ExperienceMy only issue is that it is difficult to access the unit during the week with my with schedule and weekend hours are too short.
Lynnette W | Overall ExperienceThe GM is the best
Laverne R | First ImpressionsNo problems - which is exactly what I was looking for.
William D | Overall ExperienceThe GM Dyonn was amazing. Very helpful and knowledgeable, and a pleasure to do business with. Will be coming to this location for any and all of our moving and or storage needs just to be helped by him!
Anthony P | First Impressionsthe manager and staff are always super nice and helpful. I'm always in and out when I need to stop into the office and it's always a great experience
Chenoa A | First ImpressionsDyon and his staff are great!
Natalie T | Overall ExperienceMy experience was absolutely horrible. The staff was very unprofessional. I was told I had 24 hr access & then was locked out the facility for a whole hour. There are no emergency numbers to contact management. I've never experience this with Uhaul before but yesterday was a complete disaster!
Janea H | First ImpressionsI wanted to look at several sizes and was allowed to do so. I appreciate that
Nicole H | Online Move InGreat job. It was a very good decision
Victor S | Overall ExperienceThe facility and staff were very nice. I did not like waiting an hour in line when I, and most of the others, made reservations. I also did not appreciate the staff taking care of those without reservations first. Other than that, The owner/GM was super nice, and the facility was clean and comfortable.
Allen S | First ImpressionsVery helpful and professional staff
Addum y | Overall ExperienceThe guys was great, wonderful customer service. In these time you don't receive a lot of good customer service but I received great service. Thanks for being a good part of my day.
Rickey B | Overall ExperienceThank you
Dorothy S | First ImpressionsCustomer service was superb
Kimberly W | Overall ExperienceService was overall good, but wait time was 45min to a hour from the point of arrival and getting the access card to my storage unit. The line was growing and customers were becoming extremely impatient, as only one person was working the main desk. The young man did an excellent job by remaining professional and managing the disgruntled customers. He was conductBig business between 2 POS stations at once, to try to keep the line moving. To add insult to injury, the POS was acting up and he had to manually key in payment details. In a huge facility there was no one willing to help out or any back up available, although the line was long and steadily growing . If I hadn’t had movers scheduled to arrive, I would have gone to another facility. The wait time is always long and there seems to only be one person scheduled, even before the pandemic this was my experience. About 2 years ago I had previously used this storage location to store some items and unfortunately had the same experience. A manager never jumped in to assist or even approach their customers to say we apologize for the wait and this is after a customer demanded to speak with the manager, I never saw the manager came and they sent a message to the customer via the ear communications system.
torria b | First ImpressionsI appreciate the fact that all my goods was there and the friendly staff assisting me at times of need.
russell t | Overall ExperienceThank you!! Been using the storage on and off 3 years
Darrion C | First ImpressionsWe moved our vehicle out at night and called customer service the next day and were told we were checked out. The following month our card was charged and the location refused to return our money!
danette b | Overall ExperienceI’ve never seen a facility as clean and comfortable as this one. Exceptional!
Peter D | Overall ExperienceExcellent experience.
Marilyn T | Overall Experienceeveryone at this facility is kind, smart, and happy with their job
Donald S | Overall ExperienceThe staff is friendly great customer service. I will recommend this u- haul store to my friends.
Ulysses G | Overall ExperienceThe staff was extremely knowledgeable, friendly, and helpful. All questions were answered thoroughly to my satisfaction. I’ll definitely recommend this location to family and friends.
Eddie B | First ImpressionsVery Professional !
Kimberly S | First ImpressionsGreat customer service to me and Someone who came with me
Kelly J | First ImpressionsThe Memorial drive location really surprised me due to its location and area. I was very impressed.
Dekia A | Overall Experienceexcellent facility and staff
JAMES C | Overall ExperienceVery good customer service even when systems were down
MAURICE H | First ImpressionsGreat place to rent from
Arno B | Overall ExperienceMR. DYONN WAS VERY VERY HELPFUL IN EVERY AREA. HE IS A EXCELLENT MANAGER.
Nathan J | Overall ExperienceSasha was a great help. She made my move in a smooth as possible. S
Germani S | First ImpressionsThe staff at this uhaul was amazing! Top of the line customer service, always friendly and helpful!!!
Taylor R | Overall ExperienceGood guy!
Ervin M | First ImpressionsWait times in line for help are insane at times. There was quite a lot of trash and discarded mattresses just left in the hallway.
Kayt W | Overall ExperienceThey are always so helpful an nice!! Customer service is awesome!! Good job guys!!
Shirley F | Overall ExperienceThe only drawback was the closing time, which was often difficult for me.
Anna W | Overall ExperienceIn 2018 I fell behind on payments and was facing auction. paid the balance in full.(12/1/18) When I went to retrieve my items a few weeks ago, the lock had been changed and boxes had been gone thru.
mary m | Overall ExperienceVery Nice Staff at this location.... The rest of my trip from start to the point to storage was a nightmare! I would not at this time recommend Uhaul to no one.
Shannon A | First ImpressionsI always get great service at this location
Derrick R | First ImpressionsGreat service.
Inez H | Overall ExperienceQuick, easy experience and helpful employees
rebekah h | First ImpressionsThanks!!!
Tameka M | Overall ExperienceProfessional and very friendly staff. Clean facility. I was impressed.
Diane E | First ImpressionsThe young lady that waited on us was very knowledgeable and concern with our needs. It would be a pity to allow a talent such as she possess to go unsurfaced in whatever she endeavors. Thanks
Tsegaye M | Overall ExperienceMy experience was great with the staff. Everyone was great from the counter person to the person who gave me my truck, and did the return.
YOLANDA A | First ImpressionsWell we were giving on truck and when we took the truck back they said we owe for gas but the lady that gave us the truck did no put it in that she gave us another turck
Kimberly W | First ImpressionsThe building reeked of mildew where my unit was located. The staff was very negligent because they allowed someone access to my unit without my permission. My things were stolen.
denita m | Overall ExperienceGreat customer service
Terrance B | First ImpressionsThe pace for service was extremely slow especially in the morning. When I made it to a representative, his customer service was remarkable. He was patient, kind, and attentive towards my demands.
Bianca L | First ImpressionsVery friendly staff took time to explain the process.
Myrtice H | First ImpressionsEveryone was real friendly & Nice
jackie p | First ImpressionsThe staff was always helpful and nice. It was a pleasant experience. Thanks for everything!
Doris F | Overall ExperienceThe staff was very friendly, professional, and helpful.
Tammara S | First ImpressionsWe appreciate all the services storage, and truck rental, was reasonable price and we will continue to do business with you all anytime we need it!!! Thank You!!!!
Tonisheia C | Overall ExperienceThe person helping me was very well organized and knowledgable.
Charlotte L | First ImpressionsExcellent service
Treavous W | First ImpressionsThe service that I receive from all the ladies that work on Saturday was exceptional they were very down to earth and very understanding job well done
Derrick J | Overall Experiencen/a
Nicollette C | Overall ExperienceThanks
Ernest J | Overall ExperienceMy overall experience with U-Haul at this location was a great experience. The only thing I would suggest is getting providing more customer service experience to Racquet Johnson. She was very rude!
Haseena M | Overall ExperienceUhaul Box arrived but I was not called about it. It required a trip by my wife to find out. Once there nobody could assist beyond what the computer said. But, thankfully Trey the Uhaul Box handled it.
jay l | Overall Experiencenone
marian c | Overall ExperienceStaff very helpful and pleasant. Good experience overall. I am glad I contacted your company for service.
Forrest H | First ImpressionsIt was bad, but I needed a storage unit. No one greeted me upon arrival an 2 workers were standing behind the counter doing nothing an they greeted other customers who came in after me.
leronte b | First ImpressionsGreat service
KI W | Overall ExperienceTrey provided excellent customer service onsite. Called serveral times in the past, placed on HOLD for long periods of time by older female on the phone. Agent could not answer any of my questions.
rhonda h | Overall ExperienceWe were very pleased with the storage facility and especially the U-HAUL Staff. The manager was very helpful in our move out.
Julie H | Overall ExperienceEveryone was courteous and professional.
cameron l | Overall ExperienceI gave a 4 because it wasn't until after I moved and a few days after I realized I could have gotten reimbursed for the lost of a whole big box of footwear that was completely ruin. Upset customer!!!
Kimberly B | Overall ExperienceI satisfied..
denita m | First ImpressionsThe units were isolated and a bit scary
Mary M | Overall ExperienceVery easy to use! I had a great exprience.
Bonnie T | Overall ExperienceWorst customer service experience I have had in years.
Stacie K | First ImpressionsMy U-box was dropped off in a random location because my delivery instructions that I left on my order and with the dispatcher were ignored. There were many issues involving my drop off.
Jennifer G | Overall ExperienceKudos staff were knowledgeable and very pleasant, the equipment was a problem the 1st truck had a flat and the actual mileage was hundreds of miles off from the records.Getting a 2nd truck held us up!
milton s | First ImpressionsWas very comfortable placing my items in UHAUL’s facility after being robbed at Self Storage( inside job ) I was afraid to use another because Insurance I paid for didn’t cover my loss, Thank you
Melody W | Overall ExperienceThe staff was very helpful.
shunta l | Overall ExperienceThe staff was very attentive to the customerr, very helpful an made the move easier.Be glad to tell others of this clean location
Edward G | First ImpressionsGreat
elliott a | Overall ExperienceNot satisfied with service. Will plan on moving ASAP
Jholar F | Overall ExperienceGreat Service!!!!
Tonisheia C | First ImpressionsMr Dyonn the manager was great his mutil- tasking was awesome everyone was friendly and very helpful.
gale l | First ImpressionsThey some dirty people
martina m | Overall ExperienceI would not recommend this facility because every time I encountered the staff they were rude and seemed bothered if asked a question. I was also told I would receive a free months rent which never ha
Jamie C | Overall ExperienceEven the bathroom was cleaned all the time.
Tiffany R | Overall ExperienceI used U-Haul Storage Boxes and they worked out GOOD FOR ME. The staff was GREAT. Very accommodating and attentive service . THANKS Latoya and Simone
Mescheryl A | Overall ExperienceThey took care of me really nice thank you
frank b | Overall ExperienceDisappointed about the bugs ! Overall thank you , God bless !
kannesha R | Overall ExperienceThe staff was very friendly. Everything worked as they wxplained and I had no issues with product I needed assistance with.
Vasileke G | Overall ExperienceMy billing cycle ends on the 18th of each month. I ended my contract on 11/8/18. I was not credited the balance of my payment and I have reached out to staff several times with no response.
Michelle S | Overall ExperienceHORRIBLE! THEY LIED TO ME! When I and initially made my reservation, they told me that I would be receiving a storage Room that would be free for the 1st MONTH They also told me to pick up the truck
sherley s | ReservationJohanna was amazing and extremely helpful.
maxime p | Overall ExperienceMs Latonya and the General Manager Mr. Hill were fantastic they handle issues as a team and keep it moving I would use them again for sure last but not least they both are great eye candy thanks
Derrick R | Overall ExperienceReservation was not accurate, truck available at different location then told. lied to about free months rent for storage. Charged $200 for dropping off at original location I was told
Jamie C | ReservationWe had a reservation to store a 40' RV. Oh made it by talking directly to the Avondale store. Upon arrival was told they could not accommodate me
stan m | ReservationVery sarcastic and dry. Do not have a welcoming demeanor.
Karen W | ReservationI love the employees
Tiffany F | ReservationThis uhaul was very disorganized, and nobody had my Ubox pulled when it was requested. And did not talk to the ubox employees about it at all had to come back 2x . GM name is Simone not helpful at all
Cecilia S | Overall Experience200 characters are not enough. It took over 3 hours to set up the delivery on site, and when I eventually picked up the box in atl after we were told it was lost, it was put on the trailer backwards.
NICK C | Overall ExperienceHorrible
Sade C | Overall ExperienceI was extremely pleased.The unit was spacious,clean and very well lit.I would definitely recommend U-Haul.
Sheila M | Overall ExperienceI would love it if Uhaul would take a day or two off my service tab...lol...but yes thank you. I will be using Uhaul in the future...
Marco r | Overall ExperienceVery prompt service
Eric H | Overall ExperienceVery friendly and helpful!!!
Rex S | Overall ExperienceStaff was rude and unprofessional. I was rushed to get my furniture in the unit because the staff wanted to leave before the store closed.
Tiwana M | ReservationManagement and staff at uhaul avondale always were professional and friendly. They answered all my questions and concerns each time and always gave great customer service.
Barbara R | Overall ExperienceI've left 4 messages for someone from the Memorial Drive, Avondale, Ga to call me back regarding the availability of a storage unit and no one has called me back. This is so irresponsible.
donna l | Reservationvery professional
Bruce M | Overall Experienceexcellence
Carla E | Overall ExperienceThe UPODS were very convenient. The spot we wanted to store them in on our property was difficult to get to, so it was great that Uhaul has the ability to deliver the UPODS on a little forklift.
Paige S | Overall ExperienceLove love love the service. Wish all business were like this one. Customer service was the absolute best
Shena C | ReservationThe employee that dropped off my U-boxes and picked them up was very kind and helpful, and she did a good job to communicate times with me.
Maggie M | Overall ExperienceYou suck and I will let everybody know you do not keep people things for 10 months and not let them know that so therefore you suck and everybody will know
cynthia d | Overall ExperienceAll went well.
Guy B | ReservationSometimes personal playful interactions between employees cause extended waiting periods for customers
EDWARD P | Overall ExperienceSimone is awesome!!!
AYRICA W | Overall ExperienceHard working staff and very good with attentiveness with customers
Jeffrey C | ReservationNah
Alexander M | Overall ExperienceI never visited the facility but im sure it was operating well. The delivery driver was friendly, helpful & on time for the delivery and pickup.
jonathan s | Overall ExperienceExcellent
Amanda M | Overall ExperienceFrankly I would like a refund on my whole experience moving out at the facility in Decatur Georgia 08/04/2018. Two people helped me, a young lady name Jacqueline and a young man named Trey.
travis r | Overall ExperienceMy experience was very pleasant and professional.
Michael B | Overall ExperienceNice workers
gregory g | Overall ExperienceThe asst manager was a great help with my storage even when it was close to closing and computer was messing up she was still Patient
Michelle B | ReservationLeToya is a professional - delivers and picks up on time, keeping us well informed. Thank you!
Peggy A | Overall ExperienceStaff was very pleasant and helpful.
Patricia P | ReservationExcellent
sonya y | ReservationThe service was just great
Diguens D | Overall ExperienceExtremely poor communication. Could not find my U-box. Was then overcharged for U-box storage and the manager has yet to reach out despite repeated attempts at contacting the branch.
Erin C | Overall ExperienceI never used the storage facility just the Ubox service, I was moving locally from one address to another. There was so much confusion and disorganization, from being connected to the wrong department
Tyrone H | Overall ExperienceNot at this time.
TONETTE P | Overall ExperienceN/A
Ry'ann I | Overall ExperienceThe worst moving experience. Hundreds of dollars wasted due to late drivers, overcharges on rental and services, lack of communication, and misinformation. Will never use u-box service again!
Anita a | Overall ExperienceThe girl messed up my order and charged me a lock and it took a few trys to get my refund but eventually I did
Tiffany C | Overall ExperienceStaff wasn't really friendly and didn't communicate storage hours vs. office hours effectively.
Nana A | Overall ExperiencePleasant staff convenient clean
Lisa S | Overall ExperienceWorst experience of my life. Currently exploring CC dispute and/or legal actions. Completely disgusted and can say you have not only lost my biz, but every family and friend I know. Just Awful!
jeff r | Overall ExperienceDiamond was excellent and incredibly flexible for the times that worked for me; absolutely wonderful to work with.
Sheila L | Overall ExperienceClosing out our storage unit was a FIASCO. We will be reporting our experience to the corporate office.
Thomas J | Overall ExperienceAll my items were delivered safely and securely. Not a single thing broke in my very stuffed UBox. Pleased with the service.
James J | Overall ExperienceThe storage unit was very clean and well maintained.
Laura C | Overall ExperienceLove the service
Russell T | Overall ExperienceGood.
ariana r | Overall ExperienceNo one is in a rush there to serve the client .
Catriona L | Overall ExperienceVery friendly, helpful and professional.
Linda N | Overall ExperienceUhaul opens at 9am on Sundays and the key holder didn’t decide to show up until 10:30am leaving myself, other customers, and 2 employees outside waiting for an hour & a half. Very unprofessional
SHANA C | Overall ExperienceI was wanting to know since I cleaned out the storage two weeks earlier will they prorate the amount of the rent since I moved early.
stacey g | Overall ExperienceSimone is amazing. Excellent customer service and professionalism.
sherrika p | Overall ExperienceMy entire experience with Manager Simone Hill at Uhaul Moving & Storage at Avondale has been beyond "Excellent"!!! Simone is very professional & I highly recommend this location #greatcustomerservice
tracey h | Overall Experience