Abigail is very customer focused and we will come to this u-haul store again because of her efforts. Highly recommend!
David SeidelCustomer Reviews for U-Haul Moving & Storage of Beavercreek
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for an extra day for some reason, I turned it in on a Sunday when the place was closed on Sunday.
Harry BaumgartnerNeed to find a way to manage the racoons. That was a big frustration.
Greg Schupbach | Overall ExperienceThe employees here provided the best customer service I have seen in years. In addition, they were friendly, courteous, and always helpful..
JOAN LEEAsha was amazing. Extremely helpful and very friendly. I had to wait for an UBER and she insisted I wait in side and not out in the cold. She was very sweet and showed genuine concern for her customers. Great Job Asha!
France BegaAsha was very helpful. She did a great job
Gina GreetThe girl works there she is very nice and excellent customer service.
Nedal AljafariAbigail was so helpful and excellent customer service!
Jennifer BlackVery nice people
Lisa LaThe trucks brakes were very bad, I had a hard time stopping with a load, it also seemed like the transmission was slipping. I don’t care about the transmission but the brakes were very scary.
Robin BitemanGreat service and very friendly
Jamie SpicerPeople there are great!!!
JOAN LEEThe ladies had the vehicle ready before I arrived and had the area clear around my unit for moveout on two different days. Upon checkout and closing of my unit they also had everything prepared ahead of time so I could get finished quickly but they are so nice I had to stay and chat!
Peter Becker | Overall ExperienceThe ladies are fantastic! (I hate to leave!)
Peter BeckerGood attention from the lady who took care of me
Santiago RiosEvery thing was fine
Fredrick LacyYour service is great. Employees are professional, also nice. I would recommend it to anyone!
JOAN LEEThe folks at the Old Mill Ln U-Haul are fantastic and very helpful. I am never disappointed when I go there.
John ParkerThis is my favorite U-haul location - staff is always friendly and helpful !
Lisa HowardNothing at all, the ladies were awesome including the trainee. From Rita Ortiz
Rite OrtizThe guy who wanted on us was extremely rude was NOT very helpful whatsoever. Very unprofessional I will not return to this office. After getting assigned to a truck my husband noticed that the breaks were metal to metal BEFORE leaving the parking lot, he had gone back inside to let him know and the man told my husband word for word "that is not my problem." Is this how we do things these days? Rude and unprofessional? How do you allow your employees that you have employed treat customer like this? I own a business, and this would not be tolerated whatsoever. Us needing this truck for the few hours we needed it will be something that will be happening a lot I will go to a different location and pay extra for a larger truck if what I need is not available at a different location before I ever have to not only experience the rudeness from your employee or even have to deal with the disrespect that was given from your employee.
Anna RobinsonStop playing on your phone and come out and look at the truck!
Steve SaltarMy take on after hours drop off procedure! It’s way to much , it does need simplified
Larry MilesThe van was great! However, when we went to pick up the van the door way to the store was blocked, making it difficult to get in. The young man checking us in was not very informative nor clear on instructions. We had to ask several questions to get anything out of him.
Nicholas DiNapoliNothing went wrong, smooth move
PAMELA TAYLORI picked up the truck and didn’t notice the back door was jammed open. The latch the hood the back door down was jammed inside the frame of the door. No one at the location inspected the truck upon its return before I picked it up. I spent a half hour out of my day to fix it. I called about it and the snowflake that works there didn’t like being told she didn’t do her job. I returned the tech and the guy that was working didn’t seem to concerned that that could have interrupted that day I took off to use uhaul to move. I will be using another truck rental company in the future.
Aaron DavisClean the snow off of all equipment that is going to be rented. Make sure the accessories in the truck have there seal and are not missing so customers aren't charged for what they may not use. Fix whatever is causing the steering to be loose on every uhaul truck I've ever rented.
Philip Fraschetti-HoldermanFirst 10' truck had 2 warning lights with an audible warning involving brakes and traction, so I returned to the Beavercreek location and returned the truck. The crew immediately provided a new truck. I went about my business to load the truck. Overnight, after heavy rains, the temperature fell below freezing. The truck's rollup door was frozen and could not be opened. I returned to the Beavercreek location for help to open the door. The crew there quickly solved the problem; we were the 6th truck that morning with the same issue. After final loading, the drive to Tennessee began. About an hour into the drive, the low tire pressure light came on. I found a UHaul dealer who directed me to a UHaul service center. It was determined that the tire pressure was fine and that the sensor was bad, so we continued. Each time we stopped, the alert cleared, but came back on after about 40 minutes. At dropoff in Tennessee, I informed the UHaul dealer of the sensor issue. In summary, I was very pleased with the service and the ability to deal with issues as they occurred.
John GlowienkaNice staff and conveniently located.
Michael Schleben | Overall ExperienceThe person I dealt with was very rude!!
Sara MasonI would have given your facility and it's operation an Excellent rating if it wasn't so precarious to navigate around all your equipment parked in front of the buildings. On the positive side, the young lady staffer was great. She was personable, knowledgeable, and helpful. The young man was also knowledgeable and helpful, but was more dry in his approach. That's not a complaint, but the differences were dramatic. Both were good and got the job done.
WILLIAM MYERS | Overall ExperienceI never got a call that my order was confirmed or any instructions on what to do from there so I showed up to the address but it was closed and when I checked the website it showed me a different address from what I had on my order email. I went to a different address farther away and had to start everything over. This caused significant delays for my trip and was a huge inconvenience and stress. There was not a lot of clarity on what I needed to do or what went wrong. Why did it let me book a location and time for it to just be closed? Both locations I ended up using were fine and the girl at the pick up location was helpful but this was still not a great experience overall.
Jacob AlexanderEverything went well with my rental. Super easy process.
Daniel TibuniThe unit leaked and I had to move to a different unit. Very inconvenient but accomplished
Peggy Scudder | Overall ExperienceGetting the 15 ft truck was smooth, all questions were answered and I was in and out within minutes. No issues. However, when I returned the truck 10 minutes before closing that was a different story. The guy inside decided to lock the door before I got up to the door. Even when I was at the door, he didn't even acknowledge I was there. Clearly he was too busy or didn't want to do the work associated with someone returning a truck. Wow...so much for customer service. I dropped the keys in the dropbox then left. Good thing I didn't I have any issues or questions at that time.
SHANE TOOTHMANI was happy with the facilities and the staff, and would recommend U-Haul to others in need of storage!
Debra Gray Riggin | Overall ExperienceAbigail and her coworker is very Friendly and professional. They are easy to talk too.
Russell SherwoodThe two ladies that assisted me were outstanding. Very knowledgeable, polite, and helpful.
Paul OttenThe person who took my order was awsome and needs a raise!!! 5 stars!!!
brittney barneyService was fast and friendly.
Rhonda MillerThe staff was always professional, courteous and knowledgeable. My only negative comment-access to the entry box was sometimes challenging because trailers were sometimes stored close to the entry box, making it difficult to utilize the key without opening the car door or stepping out of the car. Is wasa great facility for the storage of my recumbent bicycle because of the location along the bicycle trail. Very trail user friendly!
Garrett Gall | Overall ExperienceEverything was great
steve loweThe lot is a little small for the amount of equipment. Staff very helpful though!
John BledsoeThe people at the desk were wonderful and helpful. The box of the truck could have been swept better and there was no two-wheel dolly on board. The dashboard dings as soon as the door is opened, even before putting the key in the ignition or turning on the lights. Otherwise, it was well maintained - smooth ride and the steering handled very well. As for recommending, I rarely do that.
David JohnstonParking and maneuvering vehicles is hard due to the tight space. The ceiling tiles were not secure and kept falling in. We put them back up multiple times. Animals were able to get in the unit (mice and raccoons). They do not pro-rate here. Paid for a month on the 13th, moved out on the 19th. No refund of any monies. Employees were polite and friendly.
JODI MCCALLUM | Overall ExperienceEven better
Randall Johnsonthe ladies that work there at the Beavercreek, OH store were awesome. very attentive and helpful!
Daniel AckersonCustomer service reps were very friendly, knowledgeable, helpful, and efficient.
charles stansberry1. They changed the lock on my unit and didn’t tell me. 2. The roof caved in in my unit and it took over a month to repair it. My stuff was covered in animal crap and chewed up nut shells.
Melissa Jackson | Overall ExperienceNothing
Peggy ScudderEverything was great, but the pull out cup holder was broken when I picked up the truck. It was just jammed in place, but fell out when I attempted to open it.
Michael BreznauHave trucks!
Kenn KeyesI think I was with you all around 5 yrs. Finally able to empty the thing out. Thank you for the service!
ronald seaton | Overall ExperienceAbigail C. And staff made my experience super easy they were friendly it felt like family and the service was next level. In and out quick no hassle and my needs were met.
isaiah clayEverything was excellent. Can’t think of any improvements.
steve dickeyThis is the 2nd time using this location for drop off. First time I rented a unit which I would not put my trash in. Another time called to complain and received no call back nor the credit promised. This place is hard to find parking and the staff is not helpful. You have to stand at the door for the locator to know you are there not just in the parking lot or gate. The parking lot had a shared driveway and about 5 spots to park.
Fannie StrongAbigail Cummings at this U-Haul Center is an absolute SUPERSTAR! I worked with over a dozen different U-Haul personnel over this moving period. No one compared to Abigail! She is a true asset to U-Haul.
Edward Aring | Overall ExperienceAttendant was not particularly friendly.
MICHAEL EISMANNThank you for all your help!
katie mcdermottThe inside of the unit was disgusting when we went to empty it. Styrofoam and insulation from the ceiling was all over everything and there was water damage from flooding on my items, dirt, dust, stink bugs, webs, everything had to be cleaned off before putting it into the truck. The boy at the desk was not rude but he was definitely not friendly and I felt like I was inconveniencing him.
Jennifer G | Overall ExperienceNothing as far as I can tell!
LORI BOWSHIERI would have the customer reps just be a little more inviting.
jessica whiteThe service and tech reps were top notch at this beavercreek location…The only problem I had was I needed a lock for the coupler on the trailer I rented. I have one but the one that was required to lock the U-Haul trailer coupler needed to be at least 4 to 5” long and 1/4” diam. I think each U-Haul location should carry the coupler locks for their specific trailer rental. Thanks
Antonio cerraFemale staff seemed unknowlegeable at times waiting on her male associate to arrive and answer my questions
mike harrisonThe steering is so loose that it's hard to keep it on the road.
Ronda BensonBest UHaul experience to date. Girl running the place was fantastic and knew what she was doing.
Brad WolgastThe staff were wonderful and so helpful. I will rent from here again!
Elizabeth ChristensenWe’re able to reserve day of call. Fast and courteous reservation of the Thai exact truck we needed!
shelly lilesN/A
Kenn KeyesMatt was extremely helpful and a true professional!
Gilbert HarveyI reserved a 10x20 unit online. Called earlier in the week prior to my check in to make sure unit was available. The day of check in the guy at the counter tells me he doesn’t have a 10x20 unit and therefore I need to pay more to get a 10x25 unit or I could go somewhere else. In addition, the unit has ceiling damages, bugs and spider webs. Not clean at all. Had to go back to the office few times to get 2 locks because the unit has 2 doors and the guy told me I was wrong. I asked for 2 access card for 2 authorized user and he would only give me one. Plus trucks parked on the access roads all over making getting in and out difficult. Not a good experience overall.
Shubhashis Chakravarty | First ImpressionsGreat customer service.
Michael EldridgeAbigail She is very professional, helpful, kind,the best customer service ever For sure what ever need Abi is the first option David
David presas | Overall ExperienceVery nice and professional
CRYSTAL TORIA PETTWAY | First ImpressionsGood location, price and great staff!
Todd Hunt | Overall ExperienceOne way rent very expensive compare with in town rates
David presas | First ImpressionsVery professional.
robert bernard | First ImpressionsThe manager and his female assistant were so helpful.
Scott Murphy | First ImpressionsStaff were always helpful and friendly. My unit was clenched and ready to move into. I was very happy overall
Dalene Arrington | Overall ExperienceVery happy with overall experience.
DAWNISE GARRETT | First ImpressionsStaff was extremely friendly, facilities super clean. Only complaint is the constant price hikes.
Jessica Brown | Overall ExperienceVery good experience. The only negative comment I have is that U-haul vans were often parked in the lanes leading to the storage unit. Access was never totally obstructed, but it was sometimes tricky getting in and out. I would use this storage unit again.
jerry klooster | Overall ExperienceThis uhaul facility is the absolute best one I’ve ever dealt with. The people go above and beyond to be helpful and meet you needs. I used their storage services for 4 years and would go out of my way to use them again if I needed.
John Garrett | Overall ExperienceThe guys and girl were wonderful great staff you have at that location.
Amber Mountjoy | Overall ExperienceDaniel Stclair, the manager here is wonderful!!!! He worked with me when my movers made an error to get it all right and was always professional and pleasant to work with. All the staff were excellent and helpfull, professional. Convenient hours. Great location. Safe and clean storage. All my belongings were in great shape after I stored them. The service was excellent and affordable. Great location!!! This is the quality I expect from Uhaul having stored with them in a another location before for a long term. Bravo Uhaul!!!!!!!! Bravo Beavercreek Uhaul!!! ANd Bravo to the manager. THANKYOU!!!! And keep up this amazing work!!!!!!
MARIA WHITTAKER | Overall ExperienceFriendly staff
Todd Hunt | Online Move InLoved working with staff for all my storage needs for the past 2 years
Peggy Scudder | Overall ExperienceExcellent customer service for helping with setup and cancellation. Easy access and a convenient location.
Marshall Stafford | Overall ExperienceThe young man that assisted me needs a raise. He was so polite and helpful I wanted to give him a big tip.
GARRY RISPRESS | First ImpressionsStaff were busy, but courteous and friendly when helping all customers
Marshall Stafford | First ImpressionsDaniel was amazing today when I realized I had picked the wrong size for my unit. He was so kind and very helpful!! I appreciated our interaction and so glad that I chose this location!!
Melissa Jackson | Online Move InFantastic experience!!
BRAD WOLGAST | Overall ExperienceI had an excellent experience with my UHAUL Storage Facility on Old Mill Lane in Beavercreek, Ohio. The staff was very helpful, and the Storage Unit was clean and secure.
David French | Overall ExperienceOur unit had flooded and when we went to get our thing they were actually working on the storm drains from where they had backed up but once we got our belongings out we realized it must have not been the first time this had happened bc the amount of water damage and mildew and mold we actually rented a dumpster to throw at our things including some of our family photos and such that we vain ever get back. I attempted to file a claim but the general manager told me since we used our insurance and my insurance said they should be rest since it was due to property up keep we were at an impasse. My husband is former military so we have just let our friends know to be sure to take their business elsewhere.
Amanda Allen | Overall ExperienceGreat service!
Chris Goff | Overall ExperienceGreat staff! Friendly and helpful. Would definitely recommend to anyone looking for a storage solution. Ju
Gregory Green | Overall ExperienceMice or rats and feces all over our stuff.
colleen burns | Overall ExperienceMatt was very helpful and courteous.
DONALD CRAWFORD | First ImpressionsGreat. Staff is helpful.
leslie robey | Overall ExperienceStaff was always very helpful and friendly.
LARRY MITCHELL | Overall ExperienceDaniel and Jordan helped with the move in and move out process and they made sure that my customer experience was flawless. Any questions I had were answered, they were very professional, and the entire process of moving back was a smooth transition thanks to them. Thank you so much.
matthew kirklighter | Overall ExperienceDaniel was amazing. His customer service is unbeatable!!!
Mark Weiskircher | First ImpressionsThis place turned into a garbage pit soon after I put my treasured belongings into it. The ceiling in the unit was caving in and there was so much damage to antique furniture and other items I had stored there that I will never even consider use of any other Uhaul storage or rental trucks ever again. What I lost was a big part of my life and through negligence and incompetence that is now gone forever.
Linda Freeh | Overall ExperienceI am handicapped and the staff saw this and we're very helpful to me
Dan Spencer | First ImpressionsWhile I answered yes and excellent one of my units seemed to have a rodent problem. I had a lot of mouse droppings in my belongings and boxes. Otherwise everyone there is great.
KAREN BLANDFORD | Overall ExperienceThe only problem I had. When we got all of our stuff out.some of my boxes were chewed up. Some of the boxes were wet. There was some type of animal in there because of the feces that was on the boxes and in one box. Which I had to throw away.
Angelic Poff | Overall ExperienceYour staff was helpful and professional. A very good experience for both storage and truck rental.
Walter Nameth | Overall ExperienceDakota and Kelsey were great and very helpful. Ill rent again here at this location for sure and rent any gear I may need in the future!
eric kockentiet | Overall ExperienceDakota is very friendly and competent. Very accommodating.
michelle MAREK | First ImpressionsDakota is very friendly and runs the facility smoothly, he is also very accommodating. I had a problem with my uhaul lock that I just bought a month ago 2 prior and he replaced it for free. Matthew was a great help on my last day using uhaul self storage, he was able to answer all my questions. Overall everyone has been super helpful and they are a great team!
Courtney Koller | Overall ExperienceAbsolutely love the staff. They are always so wonderful and very polite. I have moved 4 times in the past year different family members. The staff has been very accommodating and very helpful. I would never go to another place, no matter how far the drive. Thanks so much for all you do. Definitely give them a big raise or bonus!
DEANA ISAACS | Overall ExperienceThe staff is always polite and helpful, great experience storing our items!
Erin Shiner | Overall ExperienceDakota eased my concerns on the facility and was very helpful in getting me settled in.
KAREN BLANDFORD | First ImpressionsCustomer service on point. Helpful, informative, thorough and friendly. (Jeremy is the gentleman who helped with move in process)
Brandi Jackson | First ImpressionsThe staff was exceptionally helpful in arranging for transfer of our belongings to a new unit after the door to our current unit was damaged by an irresponsible driver making a gross backing-up error at an adjacent unit.
sandra vining | First ImpressionsDoor of my unit fell on my shoulder injuring my shoulder, rendering me helpless for a few days, staff wrote it up but during my three month rental was not repaired and the rope also dry rotted and I had to replace it myself, had to have helper hold stick/pole to keep door held up
MARK JOHNSTON | Overall ExperienceGreat storage facility.
KAJEZA HAWKINS | First ImpressionsGreat Service!!!
Donny Sallee Sr | Overall ExperienceIt didn’t have the lock inside the unit but we went to the front counter and he gave us one and apologized! No worries! Thanks so much!
Cassandra Wheelock | Online Move InMy one issue was that I was expecting there to be a lock in the unit waiting for me but there was not. Other than that, instructions were clear and helpful, registration was great: quick and easy. Getting in and out was simple. The location is small so storage for the uhaul rental equipment wasn’t great and created some Obstacles to navigate around but otherwise the property was fine. I would choose to go here again.
Jesse Childress | Online Move InWe had damage to most of our items through water, mold and rodent. We had to throw away half of the items that we had stored there. Rodents are through our plastic tubs and storage boxes. Water was leaking inside the unit and ruined our wood table. And everything in the back left corner was covered in mold when we moved out.
Michael Webb | Overall ExperienceDakota and his staff were always helpful and professional.
Kathy Lemming | Overall ExperienceGreat staff and easy access.
James White | Overall ExperienceSeems to be a busy location. We have not had any issues when we have used this facility
Peter Huffman | Overall ExperienceDoes have mice in the outdoor areas . But everything was amazing
Natalya Fyans-Jimenez | Overall ExperienceThank you so much! :)
Shanna Murphy | First ImpressionsI reserved a unit online because it said it was available. I reserved it 5 days ahead of time and when I arrived at the facility I was told the unit www not available and had to get a bigger unit that I didn’t need that cost me more money. 5 days you had to call me to tell me the unit was available and no one did. I’m not happy and will not use the facility again.
Kendall Wheat | First ImpressionsThe grounds are clean the facilities clean everything seems well organized. The staff has always seemed to be friendly and informative and helpful. My only gripe is that it was stated that it was climate controlled even though it's an outside unit and I have experienced molds and mildews,.
MARY K TROWER | First ImpressionsDakota, Matt and Kelsey outstanding for truck and storage needs
MARK JOHNSTON | First ImpressionsOwner really went above and beyond to make sure I had the best storage unit. Would highly recommend!
Abigail Barge | First ImpressionsMice problem in unit that destroyed some of my belongings and mold/moisture in unit too. Contacted rep west and awaiting a response.
Jeremy Fox | Overall ExperienceThe staff was extremely helpful and friendly!
JUSTIN OFFETT | First ImpressionsVery helpful staff
Johnny Kindle | First ImpressionsReady to go, just some minor debris cleanup needed at move in. No complaints.
Gene Brandt | Online Move InI am going to give ' above average' because of the patient young man who waited on me after I leased the unit online. When we arrived, the unit we leased was locked with someone else's lock and blocked with a car. However, the young man at the desk apologized and said that unit should never have been listed as available (their system assigns open units) assigned me another unit & then when I decided it was too small, he changed me to a larger unit, all very patiently. He walked me down to show me where the unit was located and how to used the key pad entry and explained the unit alarms.
Sheri Stambaugh | Online Move Inhad some mice problems, but overall it was fine, thanks!
Eric Molitore | Overall ExperienceUnfortunately your facility rented me a 10x20 storage unit with a leak in the roof. Now I’m out thousands of dollars for ruined furniture and household goods. The insurance I paid for through uhaul will only give me a thousand dollars which doesn’t come close to all that we’ve lost.
Dave Wetzel | Overall ExperienceI moved here in August from Arizona, and reserved a room at the facility by calling the national number. About 15 minutes or so after setting up the reservation, I had Dakota on the phone, politely and regretfully explaining that the national system hadn't synced with his facility, and he didn't have any rooms of that size available. I still remember what I said to him: "That sounds to me like a U-Haul problem, not a "me" problem, call me back when you figure it out." I remember that for two reasons: because I felt particularly clever for coming up with that on the fly, and because Dakota didn't deserve it. He did "figure it out"; he found two rooms of equivalent size, as close together as he could. He was pleasant, and sharp, and responsive that day, and every time I've had to come to the facility since. I've done a fair number of moves because I'm in the military, using U-Haul vehicles and storage regularly. Of all those interactions, Dakota stands out to me in a sea of U-Haul employees who were almost unfailingly good, he was just plain awesome. I can't tell you how much I appreciate his efforts to take care of myself and other customers, and he's an asset to your company. You're lucky to have him.
ANDREW NESBITT | Overall ExperienceDakota and the staff have always done a great job for us. When we went to clear out our unit, Dakota came out with a shovel and salt to make sure our space was snow-free and safe. They do a great job here.
Steve NORDMEYER | Overall ExperienceThe staff (Dakota) was always professional and friendly.
DEMETRIA HILLMAN | Overall ExperienceDakota was very helpful.
Eric Molitore | First ImpressionsVery positive experience, facility is close to my house and the staff are friendly and helpful.
Todd Hunt | Online Move InActually we have not left the facility only moved to another unit. So far the Facility is in a convenient location, is accessible during hours needed, and appears secure. We moved because our unit was at the back end of the units and so many UHaul trucks and equipment were parked around our unit that We had difficulty getting our truck in and out.
Carole Stofer | Overall ExperienceStaff was very friendly and helpful
MARK GROTHOUSE | First ImpressionsDakota runs a tight ship and we enjoyed dealing with him. Very hospitable.
Jim Lang | First ImpressionsExcellent customer service
Daniel Spencer | First ImpressionsCustomer service rep was very helpful, fast and courteous despite multiple customers requiring service. Very knowledgeable agent. I did note damage to the exterior gutters and shifting of interior ceiling tiles, but was assured the facility was aware and repair was imminent!
sara cooper | First ImpressionsCompared to Storage Inns of America, UHaul wins. I was in a bind for moving and UHaul had only one space left so I took it. Had to get a 2nd space at Storage Inns of America. When I went to move this weekend, the UHaul storage area was mice free and no sign of any rodents at all. At Storage Inns of America, there was so much mice feces, my couch and chair and a half are ruined. I called the manager at Storage Inns of America and after explaining what I discovered and the damage to my personal items, no attempt was made to make it right to me. The one thing UHaul could do in the unit I rented was to slap some paint on a place where there was water intrusion at one time and has been fixed since. Other than that, thankful and grateful for UHaul storage.
Timothy Dillion | Overall ExperienceOVER ALL GREAT EXPERIENCE! THANK YOU!😁
Larry Linkhart | First ImpressionsThe staff at this facility were always courteous and helpful.
CHARLES KITCHENS | Overall ExperienceThe entrance can be a bottleneck at times with trucks & trailers being checked in & out in front of the gate.
Pam Spears | Overall ExperienceMade accommodations for my travel trailer, the original spot reserved wouldn’t work so they gave me a better option. Very much appreciated their ability to help.
Adam Hoffman | First ImpressionsWhen I arrived there was no storage unit available for us that we had reserved. I called the day prior to coordinate us unloading due to Memorial Day the movers could assist the following day. The rep assured no issue and no charge. The next day there was no unit, staff was rude, they cancelled our unit despite our call the day prior and blamed us for the coordinating issue. There was a unit vacant after 45 minutes of phone calls to other locations. Our unit has a broken gutter directly above it. This was a horrible experience and will not recommend nor use facility again.
Kayla Perusse | First ImpressionsCheck in process was excellent. There were several people checking in at the same time, however the owner was calm, efficient and professional throughout the experience. Did not feel rushed, and was still able to get checked in very quickly. The owner even called me back a few hours later to inform me that they had gotten more locks, as they were sold out during check in. The unit was easily accessible. After a very chaotic and stressful move with numerous hiccups, it was a breath of fresh air for something to go so smoothly. Would definitely recommend.
Caitlin Stevens | First ImpressionsConvenient and affordable!
Patti Matteis | Overall ExperienceThe staff is excellent and knowledgeable. Good people!
Steven Thompson | Overall ExperienceA very convenient location for our temporary storage needs. Staff was very nice and helpful.
dennis hernit | Overall ExperienceContent was completely infested with stink bugs. Had to throw 99% of our belongings away. Was told by the employee that I should have bought the insurance because “at least you could have got some money for your stuff”. Really?! Because I’m pretty sure that won’t replace the memories associated with the items we had to throw away. THOUSANDS OF BUGS! It was disgusting! We hauled our stuff to the trash by hand because I didn’t even want to put it in my vehicle.
heather hess | Overall ExperienceThe two girls that run the office are AMAZING and very polite, accommodating and helpful. My issue is the amount of nails, screws and broken glass within the secured area. And the number of parked trucks/trailers also within the secured area. I actually had to ask for a new unit b/c there was always a truck/trailer blocking the lane and I couldn't get in. Also, oodles of nails and screws laying all over the pavement. I had a flat tire shortly after I rented the unit and I am almost 100% sure it was picked up in their secured area.
Becky Hawkes | Overall ExperienceDakota and Kelsey are extremely knowledgeable and very friendly. I will definitely recommend the services at this u-haul location. I also used a u-haul truck there twice as well as a storage unit. Dakota and Kelsey made it easy breezy.
STACI SAUNDERS | Overall ExperienceDakota Boggs runs a nice facility, very easy to do business with.
CarrieTyler Flom | Overall ExperienceKelsie was extremely helpful and wonderful to work with. I will definitely be back!
JOSHUA DAVIS | First ImpressionsDakota was professional and so helpful for us to pick the right unit for our needs.
Becky Tate | First ImpressionsWe’re sad to leave uhaul. We don’t need their services anymore but we will miss Dakota
Emily Sabrowski | Overall ExperienceThis is one of the best storage facilities I have had the opportunity to work with and strongly recommend to others.
Nina Herzog | Overall ExperienceGreat service! Very helpful and patient. Knowledgable and went out of her way to help with decision. Very appreciative.
eric kockentiet | First ImpressionsThe young lady that helped me was very friendly and knowledgeable
Scott Barton | First ImpressionsThey only thing I was confused about was, I thought the first month was free. I had to pay for the first month when I went to sign the the paperwork. So I paid for a reservation and then the 1st month.
Sheena Swinford | First ImpressionsThe personnel on-site were always friendly and knowledgeable. They do a wonderful job. They are to be commended for a job well-done!
Cheryl Przytula | Overall ExperienceDakota is absolutely awesome. I've had some dissatisfying experiences with U-Haul, including the day I moved out of this unit, but Dakota took care of everything in a very stressful time for me. TY!
jennifer combs | Overall ExperienceDakota Boggs is a poor representation of any type of brand standard or integrity.
MATHEW BRADY | Overall ExperienceI secure a location over the phone. Confirmation email and everything. I exhaust several resources and get there just to be told “yeah we don’t do that anymore.” This degrades your brand and values.
MATHEW BRADY | First ImpressionsGreat staff! Always feel comfortable coming here.
James White | First ImpressionsVery pleased. First time ever renting a storage unit. Quite a selection to choose from. I will be using other services U-Haul provides.
deb ross | First ImpressionsOnce again excellent service
Carole Hinders | Overall ExperienceDakota was very helpful.
Daniele Johnson | First ImpressionsKelsie was absolutely amazing and well informed. She literally stopped what she was doing to answer my questions. She is definitely a valuable asset for Uhaul. Exceptional Service. Shane Seiber
Shane Seiber | First ImpressionsFast and friendly service. I'd recommend this place to people I know.
dennis hernit | First ImpressionsEverything was explained thoroughly and the owner was very helpful in making sure that I had everything I needed.
CHRISTOPHER COLLINS | First ImpressionsExcellent service no problem at all
Diane Paige | Overall ExperienceI have had storage units with the Beavercreek U-haul for 35+ years and I have always been very happy with the facilities as well as the employees. I would VERY HIGHLY recommend them !!!!
BEAVERCREEK PED | Overall ExperienceWell maintained facilit.
Lenora Vaughn | Overall ExperienceHave used the Beavercreek location, for over 20 years, for my business and personal storage and vehicles. There dedication to quality service and the extra mile for us is what keep us going back.
LAWRENCE CLARK | Overall ExperienceThe office was clean. However my unit was a disaster!! There were mice droppings & pee all over my belongings. A mouse nest was inside one of my things. My stuff was damp & moldy. NOT climate control!
sally kennedy | Overall ExperienceQuick and professional, nice guy.
ronnie Isaacs | First ImpressionsEverything went great.
younis esmaiel | Overall ExperienceThanks!
Peter Luft | Overall ExperienceBest managers and staff I’ve ever harbors he pleasure of doing business with. I will ONLY come to this location for any of my moving and storage needs in the future.
Jessica Day | Overall ExperienceStorage unit had a water leak, molded furniture and clothes. My insurance doesn’t cover water leaks. Uhaul wouldn’t do anything, was not their insurance. This should be briefed facility needs fixed
William Wagner | Overall ExperienceVery responsive personnel. Pleasure to work with them.
Timothy Brown | First ImpressionsGrounds were clean but my storage unit leaked water and molded/mildewed some of my property
nate alexander | Overall ExperienceStorage locker faced N on edge of facility. Snow piled up on door and then melt ran under the door. Everything on floor had mildew damage. All furnitue ruined. Should have bought insurnce.
Bruce Thieman | Overall ExperienceLooked clean and maintained, nice staff, but security sensor for door was missing. Reported it on day 1, a month or so later, and at move out 5 months later. It was never fixed. You can do better.
James Nees | Overall ExperienceThe manager actually took care of me on his day off because we recently had a tornado and the rental office was slammed. He was so professional and amazing!!!
Brandy Morris | First ImpressionsBeyond the answers that I have chosen I want to say Dakota Biggs your general manager is what I consider the most important thing. Top notch as is the rest of his staff!! SERVICE-EFFICIENT-FRIENDLY
CARL PLANNER | Overall ExperienceLost our apartment in the tornado and this place was giving 30 days free. I really appreciated that
Meghan Mckinney | First ImpressionsAs always, thank you for always having a stock of trucks to assist with moving. I lost my home to the tornado. So thankful for the 1 month free of storage.
Lyndsay Kruis | First ImpressionsWater in storage unit seeping in from next unit. Ruined wooden foot of sofa and rust on a rail on bottom of electric easy chair. My items smelled musty. This unit in last section in back.
rose driver | Overall ExperienceThe manager and personnel were very helpful and pleasant . I will continue to use Uhaul when planning for a move. I highly recommend Uhaul for anyone planning a move.
Leona Asbury | First ImpressionsEverything is awesome
younis esmaiel | First ImpressionsEverything ran smoothly great job!!!!!
Renee Ware | First ImpressionsExcellent and well taken care of storage, Dakota is polite and attentive. Only thing to note is you have to use (and likely buy) a $10 circular lock when using the storage lockers. Would rent again
James Carpenter | Overall ExperienceDakota was so amazing, super professional and moved SWIFTLY to help me view the units available!! He is very, very CUSTOMER ORIENTED, attentive to my needs. I am so happy that I choose UHAUL!
Teresa Caprul | First ImpressionsThe cost of the rental unit was higher than the surrounding facilities. The vehicles parked behind the gate often made it difficult to get in and out of my storage unit.
REGINA HALL | Overall ExperienceThank you for the excellent customer service! The staff are knowledgable, and very helpful. I highly recommend them. Sincerely, Cheryl M.
Cheryl Mcclellan | Overall ExperienceVery smart, kind, and helpful staff.
Rodney Trice | First Impressions.
katherine sexton | Overall ExperienceDakota was amazing, everything I needed he was right there. Would and have recommended this store to others all because of Dakota. Great employee.
Tonya Jordan | Overall ExperienceManagement was great. Prices are too high.
KIM WHITTRIDGE | Overall Experienceoverall a good experience.
beckie schweller | Overall ExperienceThe unit was the perfect size and the staff was always available and professional. I wouldn't hesitate to rent a unit again if needed.
CRIS SHALE | Overall ExperienceExcellent staff & customer service. I will always use this facility. They do all they can to help without even requesting it. They truly want their customers happy & make things so easy. Great place!
Annette Ziegler | ReservationEverything went perfectly. the extra help loading fee was very reasonable and was one less hassle for us to have to deal with on moving day.
Dihan Rosenburg | ReservationThe UHaul Storage was fine, but cust service in general is awful. You can NEVER get a live person on the phone. I tried 10 times to call cust service to give my forwarding address, disconnects!
marsha Osman | Overall ExperienceStaff member Dakota was extremely helpful and accommodating when I needed help and information.
marie restivo | Overall ExperienceVery pleased with the services delivered by the Beavercreek, Ohio location! Dakota and Kelsie were professional, understanding of our unique needs and personable. I would recommend them in the future!
Rebekah burns | Overall ExperienceThank you.
Cathay gleeson | Overall Experiencemouse droppings all over my stuff when i moved out, when i spoke to someone, i was told that the general manager would call me and it’s now been about a week and still no phone call. Horrible service.
michael igielski | Overall ExperienceReally liked the entry/exit card system. The folks on site were very friendly and helpful. I will use definitely use U-Haul services when needed in the future.
DRENDRA STRONG | Overall ExperienceNo issues- thankyou
Gary Jachetti | Overall Experience