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Zachary W.Customer Reviews for U-Haul Moving & Storage of Beckley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hitch install was fast, easy, and inexpensive. Having the option of a lifetime warranty on the hitch is amazing.
Zach S.On the ram pick up trucks needs to have a running board it's hard for short people to get in
Mary A.Charged us $56 dollars in mileage overage. We did not go over no 44 miles!!!!!! We initially stated roughly 20 miles we'd need it for. We needed it for moving things from a house to a storage unit that was exactly 5 miles away. And we made approximately 4 trips. And you stated we went over 44 miles?!?? Not possible. Maybe 5-10, but not no 44. You are a rip off. Word of advice, take pics of the odometers people. Don't get scammed and overcharged as I did. I'll borrow a horse and buggy before I use U-haul again.
Brandon B.Nothing
ALBERT D.Professional staff
Tetris P.Good experience.
William W.Very friendly and prompt service!
Mark D.Great Service
NELSON C.I don't know of anything you need to change
KENNETH M.Counter man lied to me in person and said no trucks were available despite a truck being available for 12 hours online. Also the truck I rented, the door barely closed, had to use force to shut.
Christopher K.You all at Ragland Rd. Beckley WV U-Haul are terrific & I greatly appreciate you!
Heather Joy P.Quick and easy. They did all the work. Great team.
Kenna S.Wow! Fast clean and affordable!!!
Fred N.Great customer service
Travis S.Nothing.. I was 100% satisfied. Thank you.
Joel T.Awesome experience!
Barry M.Employees were helpful and very nice. Quick in and out.
Jerry R.Small trailer not good anything going over 55 mph …horrible ride..
craig R.Check in was easy. The employee was great and knowledgeable.
CAROLYN JEAN R.Please include GPS.
Tanisha B.Didn't get his name but the gentleman that helped me is an asset to your company!!
Eric R.Salesman was very rude provided a truck to me that barely had enough gas to reach a gas that was two light from the store. The truck was in poor condition and was falsely documented of my lease form online. The brake system barel break and the truck had difficulty shift gear while accelerating.
Jeremy B.Nothing
Morris B H.Nothing
Morris B H.Everything was great, from customer service to the equipment. The employees were very informative.
Lori C.had no trouble on dropping off any of yhe equipment
Virginia D.Great customer service and did a great job installing the hitch in my Camaro.. not an easy task....
Davy D.Great support from the staff. Always available, helpful, and friendly.
Ruth S.Hire more customer friendly people. Zach is the only employee that expressed customer service skills when I picked up the dolly. When I teturned the dolly the older gentlemen expressed very little customer service skills and acted as if I was bothering him.
Gary S.Keep doing what you are doing !!
Roger E.Keep everything the way it is,good experience over all
Brian G.Everything was great, very nice and extremely helpful
HAROLD S.Excellent service!
JENNIFER M.Lower prices would be great
TIMOTHY D. | Online Move InNo issues at all. Trailer worked flawlessly. Thanks.
Richard S.The staff here are great and they always have what I need!
Lloyd R.Great experience and Chads Moving Service is top notch...He was very professional and got the job done quick...I highly recommend his company to anyone using Uhaul of Beckley WV
Jennifer L.Nothing! The whole experience was fantastic. Responsive, efficient service completed professionally and on time! What else can one ask for!
Robert K.The truck was practically brand new with less than 8k miles on it, but it smelled AWFUL. Someone had obviously smoked in it, which is such a shame. I hope you charge people for smoking in the vehicles, because it is really unpleasant for other renters. Other than that, it was well worth the money!
Tiffany B.Trailer was in poor shape. At first after I got it home I noticed the axle was bent. After contacting customer service I was told to just continue on and even me rent another day. When I brought it back we closer examined tge trailer I'm thinking the hub was broken. So I'd have to say I think the Inspection was not well don't on uhauls behalf from the previous renters.
dustin S.1. Give customer incentive for early returns 2. Reimburse customer insurance fee once the unit is in same condition as it was picked up 3. Allow customers to choose the amount of days they need the unit for and bill them accordingly
aidann B.Check in was a breeze! He was super polite and had us hooked up with the 5x9 open trailer so fast. I will definitely be using this location for my next trailer rental! Very happy with this experience!
Stephanie S.The Customer Service needs to be better
Jennifer S.The staff were all friendly and welcoming, they answered all the questions I had. Got the trailer hooked up and I was on my way in no time!
Samuel B.The clerk was very nice and the whole process was quick and easy
Brandy H.Appliance dolly not adequate; bottom piece not able to hold appliance-too narrow. Could not use. Told location manager who dismissed complaint and did not offer no charge as compensation
Sarah M.The lady was very helpful and sincere on wishing she could give me back the overcharge that the others did not tell me about. However, she couldn't because the computers are a set price.
Marsha R.Fast, efficient. Owner was polite, professional, knowledgeable.
Patrick G.Change wiper blades
Bernie W.Great experience. Staff was friendly and helpful.
Adam J.Lower your prices
LESIE A.Keep up the great job
Alton K.Great company who is for the customer.
ETHAN SHAMUS L. | Overall ExperienceI am old and have done storage units like this. I asked for help since I wasn't sure of what I was doing. He showed how to do everything and his attitude about helping me was EXCELLENT!!
CAROL J. | First ImpressionsMoving staircase to access upper units in my section of building was broken and barely moved. It also would not safely raise the wheels, essentially causing me to have to stand on it while unsecured, with all 4 wheels touching the ground. This isn't a huge issue since I plan on using the unit for longer term, until I move homes, but it's pretty unsafe to use during my visit(s).
Christopher K. | Online Move InNever received an invoice for the second month, but my son Christian was sent a letter addressed to me threatening rental suits to all our personal for $45 plus a late fee of $10.00. A simple phone call or text would be appreciated. I have used U-Haul a number of times and served the Beckley,WV area. Having been retired from military after 23 years, owned a radio station, and eventually retired as a high school principal; this was to me an unprofessional for a bill less than 30 days.
ALBERT M. | Overall ExperienceThe only problem was the sign in when renting the areas. The required use of the cell phone to take pictures and scan drivers license did not work very well. I believe the associate was named Zach and he was very helpful and courteous.
Jerry R. | First ImpressionsSeveral times I went to get things from storage and a truck was blocking entrance. Also there were small bugs in the unit.
ANGELA DAWN T. | Overall ExperienceThanks! It’s been a great 25 years! Deb
DEB E. | Overall ExperienceI have gave an average because, I am just today, 8 June, moving stuff to unit.
Rodney Eugene N. | Online Move InExcellent service and clean facility.
charleston L. | First ImpressionsStaff were/are very helpful and friendly. They explain everything well I would definitely recommend U haul to anybody
Destiny H. | First ImpressionsCalled to cancel my unit with them, was assured the unit would be auctioned off and I would stop being charged for the unit one month after I cancelled it. This was not the case, I called for five months straight when I kept receiving invoices for the unit, was assured everytime I called (on a monitored and recorded line) that these statements were inaccurate and to ignore them as my unit bill would be cleared when the unit was auctioned off which was originally scheduled to be one month after I called and cancelled. However, just now almost 10 months later I am still receiving invoices for the unit. Horrible management and the employees and manager are clearly not on the same page when it comes to procedures.
Kelley A. | Overall ExperienceA bit pricey
Shaundelle B. | Overall Experience👍🏼👍🏼👍🏼👍🏼 Keel up the good work!!!
ANISSA L S. | Overall ExperienceI requested to keep my trucks an extra day since I rented 2 10' one way rentals. I wasn't sure if I was going to get them emptied in time to return them. I had both trucks in before 6pm. One rental was a 4pm and the other was 6pm. I had the first truck there before 3pm and the second by 5:30pm. The facility still charged me 56.80 for next day return. I thought that was pretty crappy since I was able to return both rentals on day I was supposed to at time before they needed to be returned.
JENI D. | First ImpressionsCSR Tim was extremely helpful when moving my things out of storage.
JOY R. | Overall ExperienceThe Uhaul staff was always helpful & friendly. The storage units were clean. I highly recommend. :)
Kimberly L. | Overall ExperienceAwesome, easiet storage experience I have ever had
Okey K. | Overall ExperienceVery pleased with the convenience and cleanliness of this facility.
ELIZABETH G. | Overall ExperienceThe gentlemen who worked in the Beckley UHaul were kind and very helpful! They represent your company well!
Jennifer J. | Overall ExperienceVery good people
RHONEKA JARIONA M. | Overall ExperienceA little pricy but convenient
Okey K. | First ImpressionsEveryone was friendly and very helpful, only had 1 issue and that was the locking of my unit, the metal slider was difficult to close, bent slightly so wouldnt glide easily into place, the employee was helpful and assisted me to close it, he had to use a hammer, hopefully i will NOT have to when i go in to access it myself.. that was my only issue. Other than that it was a pleasant experience..
Joey H. | First ImpressionsNice clean facility. Friendly staff. Only thing keeping me from rating 5 stars vs 4 is a bit pricey and when calling the uhaul automated number usually kicks in. Overall a great facility.
Lonnie C. | Overall ExperienceRagland Road U-Haul & Storage in Beckley, WV is THE BEST storage facility I’ve ever used! They take the phrase~ Going above & beyond to the next level. ⭐️⭐️⭐️⭐️⭐️ Thanks so much!
Heather Joy P. | Overall ExperienceDb
JOSEPH T. | First ImpressionsExternal of the storage was flooded making it difficult to get my items
micheal F. | Overall ExperienceI wish the space was a little bigger for the cost.
Heidi B. | First ImpressionsFull disclosure, the facility had a fire that destroyed the electrical grid on property. After that, the store scrambled to restore power but was unable to restore the remote gate operation. We had to bother employees to gain access to our RV. They were terrific when we needed to get in. My issue is with Uhaul corporate for not repairing the problem and then not discounting my fee. The contacted price included remote 24 hour access. Uhaul breached their contract. The Beckley store was awesome, scrambling to make the diminished facility operational. Uhaul corporate failed, miserably.
L. E. H. | Overall ExperienceThebAssistant manager was very helpful as well as the ladies that helped me on the phone! Honestly the best customer service I’ve had anywhere in a long time!
Jennifer J. | First ImpressionsThe staff is extremely helpful and friendly. They go above and beyond to make sure that the customer is well taken care of. I highly recommend using this location for your U-Haul needs.
Courtney P. | Overall ExperienceCounter service was efficient and thorough. The website is difficult to use. The guys from Smart Solutions moving showed up on time, very nice and friendly, and even picked up and returned the truck for me. Would use again.
Janet Carol L. | First ImpressionsThe entire experience was excellent! Perfect in every way.
Patricia D. | First ImpressionsMet my needs
Brian P. | Overall ExperienceGreat unit. Thanks
Larry M. | Overall ExperienceEveryone I encountered was very helpful and very nice! Thanks for the great service, keep it up! Thank you!!
Laura N. | First ImpressionsVery lovely place and the staff is very helpful 😀
CHISTOPHER L. | Overall ExperienceIt was a quality space and the staff was very nice
charles w. | Overall ExperiencePlease contact me when you have accurate information on how you will take care of the results of the fire at your Beckley facility
STEWART S. | First ImpressionsAll of my belongings were burned in a fire. I paid in advance. They said they would reimburse but I didn't get the money all I got was a bill. I am shocked to receive this survey
PATRICIA G. | Overall ExperienceSending me a survey to rate my experience after all my belongings were burned and lost in your Beckley WV Facility is ignorant.
Jeff C. | Overall Experienceit burnt to the ground. It was all good til then.
THOMAS F. | Overall ExperienceI’m sure it was an error that this survey was sent to me because all our belongings burned in a fire at our storage building. A little insensitive - maybe check your algorithms before sending an email AND a text for me to write a review.
Nichole L. | Overall ExperienceNot sure why you would request this questionnaire..I've lost all my beings thanks to your facilities burn to the ground. And the lack of information from your insurance company...and why we have to be responsible for the fire under Our homeowners insurance...
mary ann k. | Overall ExperienceThe storage unit and building (climate controlled units) were VERY clean. Stored my items for one year until I moved out of state. I used auto-draft for my monthly payments and didn't have any issues with billing/payments. I only spoke to the office staff twice, to secure the unit and to "leave" the unit. Both times, the staff were friendly and knowledgeable. I would highly recommend the climate controlled units at the Ragland Road facility.
Donna S. | Overall ExperienceA good place to keep your belongings safe. Thank you!
Sharon R. | Overall ExperienceI have used this facility numerous times. Very pleased with all those good folks. My son Just shipped out too Germany . Army Airborne. Thanks for.helping us store our stuff.
Michael C. | First ImpressionsSuper accommodating and kind and knowledgeable! I greatly appreciated that they dealt with us with such grace- because we came in like a hurricane- running a bit behind and discombobulated.
Heather Joy P. | First ImpressionsWould prefer indoor storage for my motor home if the service is continued.
Tim M. | First ImpressionsStaff was awesome and extremely helpful. I was grateful for their help. It had been a very long day. Things went quickly and smoothly. Thank you so much to the Ragland Rd crew on Sunday September 26, 2021..
PATRICIA G. | First ImpressionsU-Haul of Beckley makes everything moving as simple as possible.
Tonya T. | Overall ExperienceLongtime customer.
Brian P. | First ImpressionsGM was well versed and knowledgeable about the U-haul business. He took time to get me on my way as he had a lot of equipment to check in on a Monday morning. Thanks for the customer focus.
RODNEY E. | First ImpressionsThe hours the facility out open are ridiculous. They close at 7pm! Now who gets off work at 7pm most people work. Those hours of operation are not beneficial to anyone except maybe the employees that work there. Also the employees there especially the hateful old man at the front are not friendly or very useful. Didn't even let me know that I didn't have to buy a lock until I came back to they then told me that they forgot to give a lock...Employees seemed pretty lazy!! Thats All!! Thank u😖
AMANDA H. | Overall ExperienceNine
Jonnathan Edward B. | First ImpressionsMet my needs well and will most likely Use again.
Brian P. | Overall ExperienceIt would be helpful for the access hours to be a little longer. Like myself most people don’t get off work until five and the access has already stopped. I
Leland S. | First ImpressionsIwe would use them again
PAMELA JUNE W. | First ImpressionsVery satisfied with the storage unit rental and the staff who accommodated all my needs in a professional and customer oriented manner.
ART G. | Overall ExperienceI was overseas for nine years and kept personal effects at U Haul for that period. Everything was pristine, thank you!
PAUL B. | Overall ExperienceGreat staff. Great overall experience. No issues whatsoever.
Brian G. | Overall ExperienceLogan is a excellent worker always is very helpful
Anslem H. | First ImpressionsVery helpful, knowledgeable,attentive, and patient! Moving my mom under stressful circumstances. Uhaul made it as easy as possible
David W. | First ImpressionsI booked a large storage unit before moving here. Talked to the store twice to confirm. Upon arrival, they had no record of my reservation and did not have the unit size available. I did get some units together that suited my needs, just was concerning with moving across the country with truck on its way. The staff was courteous and helpful, I rented a truck a couple times as well as having the units and they were great with that as well. All in all, after a bit of a rough start, it was a great experience.
Jennifer B. | Overall ExperienceThe young lady that helped me was very nice. I selected one unit but after seeing it, I realized I needed a larger unit. The UHAUL employee was patient and professional throughout the whole process.
Donna S. | First ImpressionsVery clean facility, if I ever needed a storage space would definitely use them again.
Phyllis M. | Overall ExperienceI reserved two storage units by phone from out of town. Talked to them one the phone twice but when I arrived they did not have anything reserved for me. I had a truck coming from out of state the next day. Fortunately they had three units that i could reserve since there were no large units available. It all worked out, but would have rated higher if they had my reservation after the two calls to confirm.
Jennifer B. | First ImpressionsEverything was fine.
christian b. | Overall ExperienceAlways easy to deal with and willing to work with you I would use them again if I needed too before anyone else .
Stephen W. | Overall ExperienceGreat bunch of people that you have at the Beckley location. They was very helpful in my moving needs. Will use again .
James K. | First ImpressionsVery nice & professional.
Carrie R. | First ImpressionsExtremely over priced, not a good value compared to other storage units.
Dewayne B. | Overall ExperienceWent above and beyond to make sure we hd the right equiptment and storage for our task at hand. Outstanding!
chrystal h. | First ImpressionsEverything was great!
Lori J. | Overall ExperienceN/A
greg l. | Overall ExperienceYour facility was a great place to store my belongings over the past 8 years. Always very clean and secure. Thank you for a great experience :-)
COLLEEN B. | Overall ExperienceWe have rented 3 trucks from you and will be renting another in May, I highly recommend U-Haul very professional. W ill always use this Company never had a problum. Thanks Ginger
Terry M. | First ImpressionsMost everything was fine. Most of the staff was very helpful. However, it was difficult getting someone on the phone at times in the office. I WOULD use them again.
Nancy H. | Overall ExperienceStaff was always friendly and helpful. Every once in a while it would be hard to get a hold of a staff member since the desk isn’t always manned, but other than that small wait it was great.
CARRIE G. | Overall ExperienceMy mattress didn’t have a cover and it stayed impecable. Amazing!
Alondra G. | Overall ExperienceGreat service
brandon s. | First ImpressionsVery nice
Shemeika H. | Overall ExperienceTravel from out of town request someone help me get into my storage unit bc key was left in Florida and gentlemen laughed and said sorry I can’t help you. Call a locksmith! He was rude and obnoxious!
Don Q. | Overall Experience:)
Selena H. | Overall ExperienceThankful for this staff!
Selena H. | Overall ExperienceI couldn't have asked for better customer service. Everyone at this U-Haul was very professional and focused on what my needs where.
sandra g. | Overall ExperienceVery nice facility and staff.
GARY G. | Overall Experience