Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe put a folding sign on the sidewalk that says U Haul Returns with an arrow. Just to help guide us in. U Haul the best in the business.
Darrel Muero
Rating:
5.0
Customer did not leave a comment.
marina lincicum
Rating:
5.0
Customer did not leave a comment.
Sarah Garcia
|
First Impressions
Rating:
5.0
Everyone at this location was extremely helpful and great at communicating what needed to be done. Thank you for making what could be super stressful, stress free.
Sarah Garcia
Rating:
5.0
Customer did not leave a comment.
DAVID HALEY
Rating:
5.0
Customer did not leave a comment.
Emma Frothingham
Rating:
5.0
Customer did not leave a comment.
shirley day
Rating:
5.0
Customer did not leave a comment.
Marcio Schwartz
Rating:
5.0
Customer did not leave a comment.
Donn North
Rating:
5.0
Good service
Jose zamora
Rating:
5.0
Customer did not leave a comment.
albert brutko
Rating:
5.0
Customer did not leave a comment.
Jan Talbert
Rating:
5.0
Exceptional service, very diverse, welcoming staff, efficient and outstanding.
Leamon Abrams
Rating:
5.0
Customer did not leave a comment.
James Hopp
Rating:
5.0
Quick and easy
Mark Nachlis
Rating:
5.0
Customer did not leave a comment.
Mark Larson
Rating:
5.0
Fast and easy
Melanie Contreras
Rating:
5.0
Customer did not leave a comment.
Terrence Keating
Rating:
4.0
Periodic checking the all lights of trailers.
Alesssandro Alessandri
Rating:
5.0
Returning the vehicle was very easy.
SANDRA WINKLER
Rating:
5.0
Customer did not leave a comment.
JAMES CALKINS
Rating:
5.0
Equipment was clean but I found out that the blinkers and brake lights didn’t work. I reported this issue when I returned the vehicle, and the attendant reported it right away.
Irene Gonzalez
Rating:
5.0
Customer did not leave a comment.
Kevin McLean
Rating:
5.0
Customer did not leave a comment.
SEAN LYND
Rating:
5.0
Customer did not leave a comment.
Xinqun Yang
Rating:
5.0
Customer did not leave a comment.
Jennifer Mackinney
Rating:
5.0
Customer did not leave a comment.
Nick logothetis
Rating:
3.0
The van smelled like cigarettes.. the interior windshield was filthy.
Alysia Cappa
Rating:
2.0
I was quoted one price which was also on the display board behind the counter but I was charged a higher rate for my storage unit. The desk associates could not override that $amount and when we spoke to the manager, he said he would not honor the in person quote nor the posted amount on the display board. BAD costume service!
keri satterwhite
|
First Impressions
Rating:
4.0
I reserved a 20 ft truck over a week before but received a much larger truck. It was way too big for my needs and got stuck in my driveway. I have had success in the past with uhaul and driving nearly across the entire country but this last experience was awful.
Joshua Fischer
Rating:
3.0
Really bad customer service with the phone customer service. Worst experience I have every had. Truck is old, but can drive.
Christian Jensen
Rating:
1.0
The personal overcharged $6 for gasoline and I returned the van clean and neat and filled up with even more gasoline than how I received it. I think this is unfair because I returned the van with more gasoline and still got charged a fee for gasoline, I told the employees and they refused to refund me that fee. I can understand if I were to returned the van with less gasoline than the amount received but that was NOT the case, so why would they charged that gas fee? Overall, I think this is a rip off and that people should only be charged for fair fees. Not going back to this location anymore.
andres quinteros
Rating:
5.0
Customer did not leave a comment.
Christopher Battles
Rating:
5.0
honestly 10/10, couldn't be happier, moving is a hassle but belmont uhaul made everything to do with renting a van quick and easy, really appreciated
Karl Petrosky
Rating:
5.0
You guys did an excellent job.
ROLANDO BAEZ
Rating:
1.0
Unfortunately the van was pretty dirty, i guess it’s to be expected but the steering wheel was sticky same as the floor a d the dash. Like someone spilled something and no one cleaned it just let it dry. The car was parked on the garage slope, so the gas sensor said it was full, but as soon as I pulled out the car only had 2/3’s of the tank full. Great way to deceive your customers in filling up your tank more. The airbags sensor went off and i couldn't change the dashboard to verify the millage i consumed. I just had to take your word for it. Over way below average experience, borderline suspicious and taking advantage of your customers.
Fernando Labarthe
Rating:
5.0
The gentleman in the morning when I was checking out the van, was amazing! Very informative, kind and helpful
Linda Kmak
Rating:
5.0
Easy drop off, great guys.
Avneel Hundal
Rating:
5.0
Customer did not leave a comment.
taylor kelley
Rating:
5.0
I spent very little time in the location described, so I've responded based on my spot observation..The online process made time spent at the location short and efficient.
JAMES VENCE
Rating:
5.0
Customer did not leave a comment.
Malik Griffin
Rating:
1.0
I called and specifically asked for a truck with newer mileage. They told me the truck that is reserved for me has 17K miles. When I showed up, they gave me one with 110k miles. The manager had a “I don’t care attitude”.
POOYA TAVAKOLY
Rating:
4.0
Customer did not leave a comment.
ARTHUR WALKER
Rating:
5.0
Keep up the good work guys & gals.
Bob
ROBERT WARFIELD
Rating:
3.0
Spent 10min trying to find the office entrance (they park vehicles in a way that blocks the window). Need proper signage especially when no one was in the yard.
ARMAN HAAN
Rating:
3.0
Customer did not leave a comment.
Joel Liou
Rating:
5.0
Nothing, everything works just as it should
Craig Branting
Rating:
5.0
Booking online was a nightmare and did not save me anytime. The staff working outside were not very friendly or helpful. The staff inside were excellent.
KIM HADDAD
Rating:
5.0
Customer did not leave a comment.
Mingrui Cai
Rating:
4.0
Customer did not leave a comment.
David Schooley
Rating:
1.0
Customer did not leave a comment.
Sean Odonnell
Rating:
5.0
Customer did not leave a comment.
Jose Cerdena
Rating:
5.0
Customer did not leave a comment.
rich brazeau
Rating:
5.0
Customer did not leave a comment.
Harold SHELTON
Rating:
4.0
Check truck for weather leaks due to extreme weather top of truck leaked water on two boxes stacked in back of truck
Dr Lady Moore
Rating:
5.0
Customer did not leave a comment.
Edwin Marin
Rating:
5.0
Everything was great.
Ramil Zhalilov
Rating:
5.0
Customer did not leave a comment.
Jose zamora
Rating:
5.0
Todo fue bien en el servicio .. muy amable ,excelente vehículo,
Solo tengo una queja
Olvide mi jacket atraz del pasajero de la silla del conductor
Yo se fue mi culpa
Llame para ver si la podía encontrar me dijieron que ya la habían rentado
Lo único q pido si encuentras algo de un cliente lo guarden en el futuro
Como dije antes fue mi culpa
Servicio y calidad siempre es la mejor gracias
Donaldo Manzanares
Rating:
5.0
Customer did not leave a comment.
Richard Bruni
Rating:
5.0
Thank you
tanios zeidan
Rating:
5.0
Customer did not leave a comment.
Paul Dimech
Rating:
5.0
Very Friendly staff
ROEL ESCALANTE
Rating:
5.0
Customer did not leave a comment.
Jacob Broughton
Rating:
5.0
Everything good
Francisco jimenez
Rating:
4.0
Customer did not leave a comment.
Dante Cagayan
Rating:
5.0
Raden and staff were very helpful and friendly!
Gregory Urbina
Rating:
5.0
Customer did not leave a comment.
Sam Shirakhon
Rating:
5.0
Customer did not leave a comment.
Tim Maffei
Rating:
3.0
Flat tire on truck 3 hrs into 14 hr drive. Took 2 1/2 hrs off scheduled arrival. Could not get a ANY human help on any Customer Service phone number. All Robots! Had to drive to rental location to get any help. Very frustrating !
Mark Naismith
Rating:
5.0
Customer did not leave a comment.
Emanuel De assis
Rating:
5.0
I was very pleased with the staff and process. The truck was clean and well maintained. I would definitely choose U'-Haul again and tell all my friends
jackie harris
Rating:
5.0
Customer did not leave a comment.
Paul Dimech
Rating:
4.0
Helpful employees, process was easy and truck was clean and ready when i got there.
Tami Osheroff
Rating:
4.0
The right mirror of our truck was held together with tape and moved while driving so that we could not see anything which made it dangerous to change lanes or turn right. Someone had to always reposition the mirror. Otherwise the truck was fine, the staff helpful, the return easy enough and the value for money great. We are likely to come back.
Luise Seeker
Rating:
5.0
Customer did not leave a comment.
Domenic Camicia
Rating:
5.0
Customer did not leave a comment.
Shu Cheah
Rating:
5.0
Customer did not leave a comment.
Alexey Puzyryov
Rating:
5.0
Belmont Uhaul is great. No wait, helped me get trailer on, flexible, answered the phone on first ring when I had a question on returning. After hours return very convenient. I've had to rent trailers a bunch recently, and the people at Belmont Uhaul have been SUPER every time.
David Plomgren
Rating:
1.0
The associate did not hook up the trailer properly and caused trailer to detach on freeway.
kevin lau
Rating:
5.0
Customer did not leave a comment.
Vagif Zeynalov
Rating:
5.0
Customer did not leave a comment.
Fred Kalinna
Rating:
5.0
Customer did not leave a comment.
MICHAEL FADELLI
Rating:
5.0
Great location. Super easy pick up and drop off. Staff was very friendly
Frederico Alisso da Silva
Rating:
5.0
All good. People are all super
David Plomgren
Rating:
5.0
Spend a little time washing outside and a little better cleaning inside glass.
Steven Rossi
Rating:
2.0
Yes I have been in contact with you you had reported U-Haul stolen but I had responded to your email there’s a lot of things going on with me I had the money by that evening to send and now all my things are in the U-Haul and in a towing company in Concord on at ABC towing how embarrassing for me I have been in contact with you on that I believe is wrong thank you
Melanie Taylor
Rating:
5.0
There was a broken piece on the back of the trailer, where the linch pin locks the ramp in the up position the metal receiver part was broken off just a heads up. Staff was very professional and helpful!
Peter Kraszewski
Rating:
5.0
Customer did not leave a comment.
Joshua Chiu
Rating:
5.0
Customer did not leave a comment.
IRINA DUBON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
peter johannet
Rating:
5.0
Customer did not leave a comment.
E Gilliam
Rating:
5.0
Customer did not leave a comment.
CARL BRUSELLOSORIO
Rating:
5.0
The gal was very nice and helped me find a solution when someone didn’t return a trailer. Office was well staffed and efficient. Thanks
David Plomgren
Rating:
5.0
Awesome. The rental was a huge help to us.
John rodgers
Rating:
5.0
Customer did not leave a comment.
christauf uy
Rating:
2.0
Make sure everyone is trained properly in hitching vehicles to a cargo trailer.
Eric Meza
Rating:
5.0
Rent receiver balls so people who come from out of state like myself don’t have to buy one.
Daniel Borba
Rating:
5.0
Have a usb charging port in the vehicle
Jeff Nachmann
Rating:
5.0
This facility is by far the cleanest facility I've been to. The staff were very knowledgeable and professional.
Jennifer Alvarez
|
First Impressions
Rating:
5.0
EXCELENTE SERVICIO
MARIO ALVAREZ GOMEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Currlin
|
Overall Experience
Rating:
4.0
Only negative was rat poison spilled in my unit and got over some things. The stairs were also very dirty
ZACHER LEWIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Uran Omurbaev
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chris Pearce
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael thompson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sepideh Fatemi
|
Overall Experience
Rating:
5.0
I had an absolutely flawless experience here, and would recommend this facility in a second!
KEITH PENROD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Megan Keeney
|
Overall Experience
Rating:
5.0
Alex VERY helpful and patient.
DAWN DEE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Esther Ekong
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YAMA POPAL
|
First Impressions
Rating:
2.0
Staff is a group of kids who doesn’t seem to give a crap about customer service ,
Every time i went into office to talk about a bill etc ; information was out in the computer wrong ,
I was also charged a late fee without any email or call , (which they finally got right in file the third visit i had in two years ) until it was already charged , not knowing that my card had declined the day of my bill .
Just overall bad experience ,
Kayla Queen-Walls
|
Overall Experience
Rating:
5.0
Very friendly staff!!! Keep it up...
YAMA POPAL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
bryan koester
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frank Mcmenomy
|
First Impressions
Rating:
4.0
We purchased locks from u-haul for the storage unit that suddenly got jammed one day and stopped working. We did not get any help from the u-haul staff and had to arrange a locksmith to break the lock and get new ones.
Nikhil Venkatraman
|
Overall Experience
Rating:
5.0
The cleanest and nicest storage facility I have been to. Staff is friendly. Parking can get tricky and if you don’t pay attention, you could get blocked in at the loading ramp due to truck drop offs. Just be aware.
Rita Thompson
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Raymond Lo
|
Overall Experience
Rating:
5.0
Mrs Jos Barroso was very, helpful, professional, and friendly, my experience was pleasant.
Thanks Mrs Barroso.
Belquis Bolanos
|
First Impressions
Rating:
5.0
The staff gets a gold star especially on oct 14th
kevin mccaffrey
|
Overall Experience
Rating:
4.0
Very helpful staff.
Lynnette Laye
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
joyce ORECCHIA
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Analisa Lopez
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
MICHAEL HICKS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Connie Reyas
|
Overall Experience
Rating:
5.0
Just wish the elevator didn’t take so long to get fixed
shannon banks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kirk Gossman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Victoria Dunn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIE BROWN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roberta Molina
|
Overall Experience
Rating:
5.0
Great facility. All the staff were great! Clean, well lit, easily accessible. Great experience!
MICHELLE LUTKE
|
Overall Experience
Rating:
5.0
Nice location. Easy access. Staff courteous.
Denise Rodrigues
|
Overall Experience
Rating:
5.0
Easy check in. Staff member took the time to take us in to see the unit & to show us how to use access card.
MICHELLE LUTKE
|
First Impressions
Rating:
5.0
Staff courteous and knowledgeable.
Denise Rodrigues
|
First Impressions
Rating:
5.0
Zeher gut!!!
UJJWAL JAIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamie Katz
|
Overall Experience
Rating:
2.0
It was almost impossible to get ahold of a actual person onsite. I closed out my unit with a rep on the 1800 number. Was explained the $40 fee for not turning the access card in to the office. But still had to call a second time because I got a bill emailed to me for the charges for the next month.
Dan McIntosh
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karl Stergar
|
Overall Experience
Rating:
5.0
Staff was very helpful
Anton Alotte
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVEN KLEIMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ami Francis
|
First Impressions
Rating:
2.0
I did all my original reservations on line. I signed up for the truck and storage unit. I have never rented a storage unit before and didn’t live in the area so I relied on the people making the reservations advise me on the size of the unit and any important information, like closing time. Issues that happened: we arrived to unload the I haul truck at 2 minutes to 5 and they said they were closing and couldn’t stay to do the paperwork since it was our first time to use the storage unit, no one told me that and we could have done the paperwork for the storage unit at the time we picked up the truck, but he never mentioned it. We then had to find a place to laid the filled truck because he wouldn’t even let us park it there. We then had to hire back the people that we had hired to unload the truck for the next day. The next day when we came back, they didn’t have the storage unit so reserved available, they rented it out since I made the reservation. They did find another one for us, unfortunately it was too small and I asked the person I made the reservation with what size they recommended for a one bedroom worth of furniture and boxes, I had no idea. It all fit in the truck I rented so i didn’t question the size of the unit she recommended, but the contents wouldn’t fit so they had to get me another one which was I’ve $100 more. To their credit, they are giving us the first month free for the inconvenience, but this was a very frustrating experience that could have been avoided with better communication on their part.
joyce ORECCHIA
|
First Impressions
Rating:
3.0
I needed a storage space. Only 2nd floor units were available and no elevator. I would have had to carry everything (too heavy) up a narrow cement staircase. Not acceptable.
Brian Oldham
|
First Impressions
Rating:
5.0
Very professional and helpful staff, clean and convenient storage location. Very positive rental experience, would not hesitate to recommend or use again.
Steven Nichols
|
Overall Experience
Rating:
1.0
Elevator wasn't working and it wasn't mentioned online
Ashay Argal
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ESMERALDA MELGOZA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas Larovere
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESS ALBINO
|
Overall Experience
Rating:
1.0
When I complained that the elevator wasn't working in the storage facility and asked what I should do as I had big things to move your representative stated and I quote "that's your problem". I will never use UHaul and I have told that story to everyone who would listen.
James Lowe
|
Overall Experience
Rating:
5.0
Please fix the large elevator at this location. We had to walk up 2 flights of stairs to get our storage unit. Thank you 🙏.
Best, Patricia Pouncey
PATRICIA POUNCEY
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Valina Sintal
|
Overall Experience
Rating:
2.0
No comment
LAWRENCE JENSEN
|
Overall Experience
Rating:
5.0
In the last few years all services have improved a great deal.
thank you.
paulette gill
|
Overall Experience
Rating:
5.0
What a lovely service, to offer a month free for using a one way UHaul truck. I have used storage facilities for years, and I would rate the Belmont staff and facility the highest.
Regina McConahay
|
Overall Experience
Rating:
5.0
Great staff - very helpful 😃
Rebecca Cheema
|
First Impressions
Rating:
5.0
Good service
Sarah Jean-Delva
|
Overall Experience
Rating:
5.0
Gino was very helpful and made our first time storage move in seamless and stress free! Employees like him are an asset for U-Haul!
Thank you Gino and U-Haul!
uru patel
|
First Impressions
Rating:
5.0
Storage facility exceptionally clean and manager and staff helpful and informative.Would use facility in future if deemed necessary. Thank You’s go out to manager and staff, you all made it easy.
Karl Stergar
|
Overall Experience
Rating:
5.0
I'll be speaking to the Manager on Monday.
matthew tillman
|
Overall Experience
Rating:
5.0
Belmont U-Haul made my storage easy. The staff was courteous, professional, kind, caring, helpful, and really made the storing my belongings part of my stressful move simple. Thank you.
Della Nash
|
Overall Experience
Rating:
1.0
Unsafe conditions due to poorly functioning, dangerous freight elevator doors. Inoperable and no response to call button inside elevator. Rude and unhelpful employees.
Kevin Mattos
|
Overall Experience
Rating:
5.0
Very professional
mier chen
|
First Impressions
Rating:
2.0
The staff is horrible. Not friendly and borderline rude when I would have a question. They NEVER answer the phone and force me to the U-Haul support team who couldn't always help with everything.
Kent Venook
|
Overall Experience
Rating:
3.0
It was a good experience.
Thomas Vinal
|
First Impressions
Rating:
3.0
-
CHARLES CHANG
|
First Impressions
Rating:
4.0
Friendly and competent people!
brian miller
|
First Impressions
Rating:
5.0
Everything was great. Just wish access was available for longer than business hours.
Ankush Bhargava
|
Overall Experience
Rating:
4.0
I needed access to my storage beyond business hours. I managed but would have liked longer hours.
Feliz Montenegro
|
Overall Experience
Rating:
5.0
Helpful employees, very accessible facility.
Zachary Monroe
|
First Impressions
Rating:
3.0
Thanks
Mohamed Elsaid
|
Overall Experience
Rating:
3.0
I had my storage rental payments on Auto-Pay. The bank rejected the first payment because the cards expiration date entered by management was not correct. management did not contact me about the payme
john kennedy
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff.
Mohamed Elsaid
|
First Impressions
Rating:
1.0
Public Storage kicks your butt. Your elevator didn't work, and when it did it was tied up all day. I left in discust of your service.
grant smith
|
Overall Experience
Rating:
5.0
Great people.
Walter Cellario
|
Overall Experience
Rating:
3.0
The staff was great and very helpful. I rate them 5*.
The elevator shaft at the facility was very confusing. The elevator doors won't close properly, leading me to be stuck there for 10m.
Ankush Bhargava
|
Reservation
Rating:
5.0
It would be helpful to only rent for half a month. This way a unit would be cleared and empty for your re-renting. We would have moved out earlier if we didn’t have to pay the entire month.
TRUDY VINAL
|
Overall Experience
Rating:
5.0
Good storage reasonable price.
MICHAEL GEITNER
|
Overall Experience
Rating:
5.0
These guys are great! Moving can be awful, but Kevin and his staff made it so much better. Thanks to all of them!
Laura Natta
|
Reservation
Rating:
3.0
On one visit, the elevator was not functioning, requiring approximately one hour to address. On another visit the loading dock was blocked for about one hour. Cost to me about $300 total.
dan pearce
|
Overall Experience
Rating:
1.0
Horrible experience. Wrong inventory and store hours on website, employees and managers not trained, no phone at the Belmont location. No importance given to costumer satisfaction.
Pablo Souza
|
Reservation
Rating:
3.0
i rented Uhaul storage since 2009 and moved out 2 days ago. Half of my valuable stuffs damaged with water cuz of broken pipe Uhaul failed to informed me and just noticed it few months ago.
MARI BETH OUYE
|
Overall Experience
Rating:
1.0
Made reservation over phone and I was told a storage unit would be available when I got there they didn't have any storage unit available. And no reason was given as to why no unit was available.