Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved and paid online several days before pick up. I stopped into the store a few days after reservation to ask about a truck check to ensure my pickup would go smooth. When I did arrive at 7 am, the trailer needed to be pulled out and I was told there were no moving blankets. Why was I not told ahead of time, so that I could make other arrangements?
Matthew Leiby
Rating:
5.0
Customer did not leave a comment.
Shania Beck
Rating:
5.0
Customer did not leave a comment.
Troy Barcavage
Rating:
2.0
you should really make customers more aware of the actual pricing, saying 39.99 for a rental is more like 139.99 after taxes and mileage (50 miles) then another 30 in fuel again for only 50 miles is insane very disappointed
Joseph Dunn
Rating:
4.0
Service is always exemplary and the equipment clean well kept and very courteous to the customers and respectful…. 😊
carlos mondragon
Rating:
4.0
Customer did not leave a comment.
Robert Hassler
Rating:
5.0
Customer did not leave a comment.
Scott Hess
Rating:
3.0
Have 2 employees on hand when an installation is scheduled. The employee that was doing my installation had to stop several times to take care of other customers that came in during my install causing it to take nearly 4 hours to complete tge installation of my hitch. Very unacceptable.
Richard Cashman
Rating:
5.0
Customer did not leave a comment.
chet nebrotski
Rating:
5.0
Customer did not leave a comment.
james ungureit
Rating:
5.0
Customer did not leave a comment.
Kelly R Diltz
Rating:
5.0
Customer did not leave a comment.
Ginny Weibel
Rating:
4.0
Fast service. Courteous employees !! Thank you!
Sherry Chest
Rating:
5.0
The guy was very helpful
Frank Lucrezi
|
First Impressions
Rating:
5.0
Amazing customer service
Randy Baez
Rating:
5.0
Easy.
Jeanne Perch
Rating:
5.0
Levi was very helpful and POLITE!
Debra Lutz
Rating:
5.0
Keep Austin at this location, he was calm and very well mannered for a busy Sunday morning.
Sandra Greenjack
Rating:
3.0
Customer did not leave a comment.
Matthew Smith
Rating:
3.0
Customer did not leave a comment.
Karla Woods
Rating:
5.0
The return process at this location was smooth and the staff were professional. I was pleasantly surprised at this location after my terrible experience starting the rental process.
Joshua Middaugh
Rating:
5.0
This was the best truck rental experience I've had. The truck was available early, was decently clean and all features worked as they should. It also drove very smoothly.
Michael Scholtis
Rating:
5.0
Customer did not leave a comment.
BRYAN THOMAS
Rating:
4.0
Customer did not leave a comment.
Christopher Dort
Rating:
5.0
Customer did not leave a comment.
Randy Baez
Rating:
3.0
Truck had check engine light on. Driver side mirror was loose and would swing while driving or just entering vehicle.
Bryan Reid
Rating:
3.0
I went to the facility at least twice and the door was not shut all the way. It does not appear that anyone has attempted to fix this. All the keypads in the world won't secure a building where the door won't close. The first unit I was assigned was already in use. Staff had the damndest time trying to switch me to another unit. This required 3 visits. I received a partial refund for the first unit. They never did figure out how to refund the tax. I believe it was the mechanic who finally figured out how to make the switch. Computer system is very antiquated and staff are not proficient. It's does not seem like a well managed business. There were few storage units available in the area, otherwise I might have cut and run.
Veronica Scheidaker
|
Overall Experience
Rating:
5.0
Everything went smooth as it could have
ken sheesley
Rating:
3.0
More staff on weekends when busy to help customers and answer phones.
Kevin Meredick
Rating:
5.0
Customer did not leave a comment.
Morgan Cortez
Rating:
5.0
Customer did not leave a comment.
richard schweit
Rating:
4.0
Customer did not leave a comment.
Philip Rapant
Rating:
4.0
Mud covered inside the back and ramp was covered in mud plus I didn’t get a dollie like my reservation had on it
Aiden Widell
Rating:
5.0
Customer did not leave a comment.
Stephen Fox
Rating:
5.0
Prompt, courteous service and they really know what they are doing.
Bonita Minderhout
Rating:
5.0
Customer did not leave a comment.
mark rupert
Rating:
5.0
Dropped off equipment no problem quick and easy thank you 🙏
Michael Cook
Rating:
4.0
When I first picked up the truck I rented it was a little dirty inside the cab but other then that the service was great would definitely recommend them to friends
Andrew Miller
Rating:
5.0
Customer did not leave a comment.
Bonita Rhone
Rating:
5.0
Customer did not leave a comment.
Bruce Hankins
Rating:
5.0
Customer did not leave a comment.
DAVID MCCARTHY
Rating:
5.0
Fast friendly service. Very efficient.
Norman Mael
Rating:
5.0
Customer did not leave a comment.
Charles Clegg
Rating:
5.0
Customer did not leave a comment.
jeff bankus
Rating:
5.0
The staff that helped us return the trailer was professional and kind. We would reccomend using this location!
Donovan Mikelson
Rating:
5.0
Customer did not leave a comment.
Britta Gamache
Rating:
5.0
Customer did not leave a comment.
jeff bankus
Rating:
5.0
Customer did not leave a comment.
Nicole Morgan
|
Online Move In
Rating:
5.0
Everything went extremely quickly and smoothly. Couldn’t have asked for better.
Samuel Baker Anderson
Rating:
5.0
Awesome experience right from the website and how easy it’s to use and find locations & what’s available at the location. The Bloomsburg location was awesome, from how it’s set up and easy to navigate inside & outside along with how the store is set up for customers. I would highly recommend the Bloomsburg location for renting anything U-Haul and give Jonathan W 5 stars & a promotion. We arrived a bit early and I was having trouble with the website location part and he offered to due the check I’m paperwork on his computer for me. Very friendly and knowledgeable about everything u-hail related I asked about. Jonathan explained everything from start to finish about the contract and the 15’ moving truck we were renting. I applaud Jonathan’s customer service level from walking in the door to us pulling out of the parking lot. The 15’ moving truck was fairly new, very clean inside & outside and drove like a dream. Thank you! George F
George Fischer
Rating:
5.0
Always excellent and efficient
Edward Everett
Rating:
5.0
Keep doing what you are doing !
David Schmidt
Rating:
5.0
Jonathan was very helpful and efficient for both pickup and drop off.
Warren Merkel
Rating:
5.0
Super-quick drop off! I don't see any improvement needed.
Brian Winter
Rating:
1.0
Trailer brakes were out of adjustment and was verified when I returned this should have been fixed before It was rented I returned early because wasn't able to use and still paid full price
jason gilbert
Rating:
5.0
Customer did not leave a comment.
Joshua Longmore
Rating:
5.0
I had trouble trying to update on the app. I had to call the Somerdale office to set up changes.
Stacey Dorfman
Rating:
2.0
We had a confirmed resveration thar was made weeks early and yet there was NO u haul at my original place.. i had to drive 22 miles away to get one... unacceptable
And we use uhual quite a but for our business.. if this happens again we will be changing companies!
Timothy Waters
Rating:
5.0
Customer did not leave a comment.
George Ernst
Rating:
5.0
Customer did not leave a comment.
April Smith
Rating:
3.0
Oil change light was on when I picked up vehicle. Vehicle pick up was not at location that I thought I was reserving at. Clerk indicated that U-Haul site will automatically redirect one to nearest location that has truck but that someone is supposed to call you and confirm. I was not called and was initially at the wrong location causing additional time and expense.
Sally Evans
Rating:
1.0
Hire people who are professional and courteous!
VAN RENTAL:
The inside of the van was muddy and wet which I didn't realize until I was about to put my mattress and box spring in the back of it. I called Uhaul immediately and informed the woman of the condition of the van. I then requested another van. She insisted I put a tarp down or garbage bags down instead. I told her that I I wasn't going to do that and I would be returning it. She said I would be charged for it regardless. Upon my arrival to Uhaul, the same woman who refused to give me her name when asked continued to be rude. There was another van on the lot however, she said it was going out. ???
Sharon Fedder
Rating:
4.0
Get some utility handtrucks in, three rentals from this location in three weeks and no handtrucks for my reservations.
Scott Creasy
Rating:
5.0
Customer did not leave a comment.
Brian FULLER
Rating:
5.0
Customer did not leave a comment.
Jeffrey Salter
Rating:
5.0
Customer did not leave a comment.
Jeffrey Salter
Rating:
5.0
Customer did not leave a comment.
Tom Rachael
Rating:
5.0
Customer did not leave a comment.
Rick Davis
Rating:
5.0
Customer did not leave a comment.
Jordan Maeder
Rating:
3.0
Wrong trailer number was entered, then fixed and never sent a new contract till I called to check. Then after I dropped trailer at drop off location on contract before time due in, I get a call a day later to ask if I dropped it off. Was told they would contact drop off location to verify and then email me to show my contract was complete. Never got any emails or follow up.
Scott Creasy
Rating:
5.0
This is my first ever U-Haul experience. I found the truck to be perfectly appointed, easy to drive, and immaculently clean. I interacted with three staff members. They were all very helpful, knowledgeable, and pleasant.
Thomas Klinger
Rating:
5.0
Customer did not leave a comment.
Rudi Lorenz
Rating:
5.0
Customer did not leave a comment.
Timothy van Epps
Rating:
5.0
Customer did not leave a comment.
Steven Hummel
Rating:
5.0
Customer did not leave a comment.
brian heintzelman
Rating:
4.0
Customer did not leave a comment.
cindy hopper
Rating:
5.0
Make sure to inspect the straps and tie downs on the dollies. The last one i rented was damaged
Cory Johnson
Rating:
5.0
Attendant was extremely helpful.
Dennis Wickizer
Rating:
5.0
Customer did not leave a comment.
David Unger
Rating:
4.0
Customer did not leave a comment.
Scott Moore
Rating:
5.0
Rental of a truck was quick and painless as always at this location.
Michael Stahr
Rating:
4.0
The mileage on my van was not updated in the system, so I was overcharged. I contacted them and they did adjust it, but hopefully this doesn’t happen regularly.
Kimberly Downs
Rating:
5.0
There was a leak in the right front corner top of the box truck.That was the only problem.
WILLIAM BEACH
Rating:
3.0
Customer did not leave a comment.
Nicole Lydzinski
Rating:
2.0
I’m writing this below average, because, from the jump, everything was entered into the U-Haul system, incorrectly or completely omitted. As a result, I receive threatening letters because the customer service rep failed to set up auto pay. I just assumed everything has been done, and then received a horrible letter in the mail. It took me 11 days to get in touch with the manager on duty, even though I called every single day from the date, I received a letter, at the Bloomsburg U-Haul. I had been charged all kinds of late fees and only he could remove them. Finally, it was settled. Then when closing out the facility I was told all I had to do was let them now. I let them know and they asked me if I had completed the move out papers! Yikes. Very nice people that work there but need some additional training.
Grace Peterka
|
Overall Experience
Rating:
5.0
Levi was terrific! He was extremely helpful and pleasant.
KIMBERLY DOWNS
Rating:
5.0
It was a simple process. I was in & out withing 10 minutes.
Patricia Walter
Rating:
4.0
Customer did not leave a comment.
DEBORAH ROWE
Rating:
5.0
Customer did not leave a comment.
John Roberts
Rating:
5.0
At the pick up site - lot of confusion - thought my rental was all set... they wanted a code, call U-Haul again, and had to take pictures of my license.. Thank God the store manager in Crozet was helpful. This was the 3rd U-Haul I visited, as the other 2 in Ruckersville & Gordonsville required to bring the rentals back - from 5 hours away in PA...
Thomas Morrison
Rating:
5.0
Free coffee? ;-)
Mike Cummings
Rating:
4.0
Customer did not leave a comment.
John Bressler
Rating:
5.0
Customer did not leave a comment.
Pamela DeLuca
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cory Huth
Rating:
5.0
Great service at this facility. Please commend the working staff.
JJ Ganter
Rating:
5.0
Customer did not leave a comment.
Manuel Martinez-Rivera
Rating:
4.0
Customer did not leave a comment.
Gregory Grzymski
Rating:
4.0
The only problem I had was with the call center
Grace Peterka
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nikita Nikolaienko
Rating:
1.0
Find better workers. The lady who took care of me was ignorant. I drove all over God's creation trying to get a uhaul. 3 different locations and this lady didn’t care at all. My bill should have never been no 300 and some dollars. I ordered a 20 foot truck and ended up with a 15ft truck. I am a travel nurse and will never use uhaul again.
Misti Slusser
Rating:
5.0
Nothing great service very professional and prompt
Alan Thomas
Rating:
5.0
Customer did not leave a comment.
RUDI LORENZ
Rating:
5.0
Customer did not leave a comment.
jack deal
Rating:
5.0
Customer did not leave a comment.
Pat James
Rating:
2.0
The first truck they gave me had a blinker that didn't work and had a slight shimming, the second truck had a headlight out. The truck did run fine but it seemed that no pre-trip was done, The employee didn't even come out and inspect the truck before I took it.
Debra Andrews
Rating:
5.0
Everything was perfect. Friendly staff, clean showroom, excellent service. Absolutely great experience. Thanx to all.
Mark Travelpiece
Rating:
5.0
Customer did not leave a comment.
Chris Nevius
|
Overall Experience
Rating:
5.0
The whole team has been incredibly helpful and friendly over the last few months. I had to go out of town to take care of my father that was terminal. They extended the same kindness and respect to my wife when she’d come up there. Hands down the best uhaul facility I’ve been interacted with.
Steven Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura Albertson
|
First Impressions
Rating:
2.0
Office personal. One staff member denied me access to my unit that I had for over a yr. Only because he didn't want to look me up in the computer to verify I actually rented a unit. I forgot my access code but was willing to provide my ID. Office was only open for another 15 mins & he wanted to leave I suppose. I told him customer service sucks which he laughed in agreement. Eventually giving me access to my unit anyhow....
Rico Cordero
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gloria Fritz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yasmine Zuck
|
First Impressions
Rating:
1.0
Way over priced. Could not see in storage lighting very bad . No room as far as parking and loading up. Worst storage ever
SHARA DERK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erin Sitler
|
First Impressions
Rating:
3.0
I rented a 15ft. truck in Philadelphia, PA and returned the truck to Bloomsburg, PA. I also rented storage in Bloomsburg on Route 11 and the storage number was 103 for three months starting December 6th 2022. I never received my free month and tried numerous times to have one of the months refunded because I was charged for all three months. John the manager was less than accommodating and when I went there in person to try to resolve the issue and clet him know that we had moved all of our things out and would not be needing the storage any more. John had told me that one of the months had been refunded and then went ahead and closed the account out. I then asked him for a receipt of proof that one of the months had been refunded and he said that it was not possible because he had closed the account. I asked why he had went ahead and closed it out before even asking if I wanted a receipt and he said that I needed to call the home office which I did. He was supposed to get back to me by Friday 03/03 or today Monday 03/06 and did not.
Dean Walbridge
|
Overall Experience
Rating:
3.0
Prices are too high and then went up!
Victoria Daltroff
|
Overall Experience
Rating:
5.0
Great customer service! Friendly & helpful staff.
cheri barker
|
First Impressions
Rating:
5.0
Great. Thank you.
RICHARD M SCHLUDE
|
Overall Experience
Rating:
3.0
This would have been an excellent rating ut for the following:
The unit was very difficult to back trailer into it. This was caused by the limited space available due to a shed being in the access path.
Carl Brewer
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bruce Bergmann Jr
|
First Impressions
Rating:
4.0
Good service
JOHN MCLAUGHLIN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Donal Candy
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Margaret Craggs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol Hughes
|
Overall Experience
Rating:
1.0
Original unit I was suppose to have was locked so I had to take a different unit. Had large wasp nest above the door and unit was full of mouse feces. Completely unacceptable and disgusting. Would recommend to anyone.
Alyssa Bell
|
First Impressions
Rating:
2.0
Reservation done by reservation center. Why is the monthly charge $164.00 instead of $119.00 standard fee. This was verified by calling the u-haul site.
Carl Brewer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Calarco
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joyetta Breazil
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa Adamson
|
Overall Experience
Rating:
5.0
Amazing experience so far. I have a complete understanding as to how all this works now. Thank you!
Miranda Greathouse
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
YVONNE KATERMAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Barbara Obas
|
Overall Experience
Rating:
1.0
I cannot get into the unit because my passcode will not work. They have tried to reset it and it still doesn’t work. I’m renting a van to bring my stuff to the unit. So I’m paying for a van that I cannot use to complete my storage. I m paying for storage unit that I cannot access. I’m very unhappy right now with uHaul. I would like a refund on my van rental or a HUGE discount!
robin thibeau
|
First Impressions
Rating:
5.0
Dan was very helpful in a difficult situation getting rid of tenant stuff. I really appreciated him
Betsy Hancock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shane mccabe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Jacoby
|
First Impressions
Rating:
5.0
Dan was friendly and provided quick and friendly service. Although it seemed as Dan was the only one in the store he worked as if there were multiple store agents, but made everyone feel welcomed and important.
Natasha Laurent
|
First Impressions
Rating:
5.0
Levi was personable & helpful. Thank you.
RICHARD M SCHLUDE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica Latham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah Rikess
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TYLER BLOOM
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
dottie phillips
|
Overall Experience
Rating:
5.0
Was glad to be well taken care of by all staff members
Warren Campbell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris Dawson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john kolbush
|
Overall Experience
Rating:
2.0
The facility is fine, but when I emptied the unit out, I still had 3 weeks remaining on my monthly payment, and u- haul does not refund the remaining portion of the monthly payment. I lost $120.00. I don't think that is a good policy for a major storage chain to use. I asked for a refund and was denied. I'm not very happy with them. Moving is expensive enough, without getting ripped off by the storage company too.
blaine opie
|
Overall Experience
Rating:
5.0
Dan was really great for the year and a half that we worked with him at this location.
jeremy deprisco
|
Overall Experience
Rating:
5.0
The sales person was great to work with. Thanks!
william bien
|
Overall Experience
Rating:
4.0
Needs lights in each unit.
deedra raper
|
Overall Experience
Rating:
5.0
The equipment, truck and car dolly was easy to use. The storage unit was easy to get to. The personnel there was friendly and very helpful.
Theodore McKee
|
First Impressions
Rating:
5.0
Very friendly, courteous, convenient, and easy to join and easy to use. Thank you for use of the hand cart too.
denise lutsky
|
First Impressions
Rating:
2.0
The roof leaked and got all over my leather couch and an electronic jeopardy game. I reported to your staff and they said I needed insurance. My couch is ruined and so is my game for classes.
Lorie Flatley
|
Overall Experience
Rating:
5.0
Helpful and convenient.
Eric Heier
|
Overall Experience
Rating:
4.0
The person was friendly and new what he was doing. I was happy with dealing wit them. I just wish i didn't have to move my daughter
Frank Lucrezi
|
Overall Experience
Rating:
2.0
The guy at store was great. I call your reservations them messed up the whole thing.
Robert Shoup
|
First Impressions
Rating:
5.0
The store manager was always on duty helping customers respectfully and efficiently on a host of matters. I have bought products, rented a storage locker, and rented trucks with satisfaction.
Jan Burgess
|
Overall Experience
Rating:
5.0
I came in to the office and the attendant was very courteous showed me the unit and ask did I have any questions. I was pleased with the service.
david brown
|
First Impressions
Rating:
5.0
Very easy return, no hassles.
Jacqueline Ruggerio
|
First Impressions
Rating:
5.0
NA
John Stepnick
|
Overall Experience
Rating:
5.0
Daytime manager for this location is really great. Very easy to deal with. No nonsense and good sense of humor.
jeremy deprisco
|
First Impressions
Rating:
5.0
Very helpful. Also quick and easy.
Sydney Gandy
|
First Impressions
Rating:
1.0
You guys let my ex husband buy stuff and charge to my credit card that was on file. Horrible practice.
Lorie Flatley
|
Reservation
Rating:
5.0
Staff was always ready to help.
Keith Nixon
|
Overall Experience
Rating:
5.0
Great place, enjoyed my experience
DAVID HEDRICK
|
Overall Experience
Rating:
5.0
Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan
susan kay
|
Overall Experience
Rating:
5.0
Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan
susan kay
|
Overall Experience
Rating:
5.0
Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan
susan kay
|
Overall Experience
Rating:
5.0
Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan
susan kay
|
Overall Experience
Rating:
5.0
Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan
susan kay
|
Overall Experience
Rating:
5.0
Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job !!!
thanx much, much thanx Susan
susan kay
|
Overall Experience
Rating:
4.0
Paul was awesome
Julia Middleton
|
Overall Experience
Rating:
2.0
Was not open memorial weekend when I moved my daughter out into her dorm, I was charged another month even after explaining, also I did not even occupy unit #260 for a full month I acquired it a week