Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The associate that helped me was great. Professional and worked quick and efficient. I would recommend having extra help so the person at the counter.
Samyr Nicolas
Rating:
5.0
Great customer service .
CLIFFORD FERNANDES
Rating:
5.0
Very Friendly and fast Service Definatley will Recommend
Michael Reidy
Rating:
4.0
Customer did not leave a comment.
paul meoni
Rating:
5.0
Customer did not leave a comment.
Paula Cavanagh
Rating:
5.0
Nice job
Jean T
Rating:
5.0
Customer did not leave a comment.
Tamara Bento
Rating:
5.0
Easy pick up and drop off location.
Dale Hollingsworth
Rating:
5.0
Customer did not leave a comment.
Aires Tavares
Rating:
1.0
I originally went to the Abbington MA office to reserve a truck 5 days in advance. When i received a call at 6pm the day before my rental and was told i had to go to the Brockton location to pick up the 20ft truck. i asked if i would be composited because that location would add miles to my trip, they said NO
For a national company this is verry poor customer service)
Because of the late call the day before the move i had no choice to go to a compotator.
As for the truck
Missing passenger side wiper blade
Needed two people to open can close the back rollup door.
Needs oil change was flashing on the dashboard.
The bag in the back had no moving pads in it.
Kevin Realini
Rating:
5.0
Customer did not leave a comment.
ANDRE CAETANE
Rating:
5.0
Customer did not leave a comment.
Cynthia Viruet
Rating:
5.0
Quick and easy experience, in and out with no hassles
Neal Osofsky
Rating:
5.0
his staffs are very, very respectful and very helpful. I recommend that to anybody who lives in the area of Brockton and who needs a U-Haul to move. Please go to that location that location they treat you like a client.
JOSE ESTRELLA
Rating:
5.0
Customer did not leave a comment.
Bethany Serota
Rating:
5.0
The staff is very hard working, professional, and customer service driven. I always felt well taken care of.
Adrienne Jackson
Rating:
5.0
Customer did not leave a comment.
Cassandra Vital
Rating:
5.0
Customer did not leave a comment.
Karlvensky Archange
Rating:
5.0
Customer did not leave a comment.
BRITTNEY GOMES
Rating:
5.0
Customer did not leave a comment.
Gessica Andrade
Rating:
5.0
The online app wasn't working properly
TRAVIS MERRITT
Rating:
5.0
Super fast excellent customer service! Pickup and drop off truck rental was seamless.
Derrick Reese
Rating:
5.0
Just keep it up
JEAN THEAGENE
Rating:
5.0
Customer did not leave a comment.
Ana DeJesus
Rating:
5.0
Very helpful and fast
Elizabeth Pina
Rating:
3.0
Van was less than fair but definitely not as clean as I left it. The passenger side still had pieces of glass from an old accident. I took compressed air and blew everything out and gave everything a good wipe down. Something that was definitely not done before I got it.
Fabian Gil
Rating:
5.0
Customer did not leave a comment.
CINTIA CORCE
Rating:
5.0
Good service
Pierre Joseph
Rating:
5.0
I would refer all my family and friends to U-HAUL. Thank you
AGUINALDO LOPES
Rating:
5.0
Customer did not leave a comment.
Richard Fencer Jr
Rating:
5.0
Customer did not leave a comment.
Carmen Vazquez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shanelle Miller
Rating:
5.0
Customer did not leave a comment.
Carla Lobo
Rating:
5.0
Customer did not leave a comment.
Ann Balboni
Rating:
5.0
The app did not work during my return, the lady said it was ok
Aja Miles
Rating:
4.0
Customer did not leave a comment.
CHAVENER PETION
|
Overall Experience
Rating:
4.0
Even when a location, staff, customer service, and equipment are great, I always feel like there's a little room for improvement. It's always a great experience for me ar this location. The people are positive, professional, personable, and are always working hard to keep things moving and get the job done.
Adrienne Jackson
Rating:
4.0
Customer did not leave a comment.
Charles Conlon
Rating:
5.0
Customer did not leave a comment.
Emanuel Dauley
Rating:
1.0
Even though I did everything through the app I still had to wait inside for someone to get the keys, which was fine even though it took a few minutes. The truck was old and ran like crap. Kept trying to stall. When we got it home to pack it, it was absolutely disgusting inside. Not just dirt, but actual mud. Clearly no attempt was made to clean it at any point. Also no dolly inside if we had decided to use it. I chatted with U-Haul who told me it wouldn’t be a problem. When I returned the truck I told the person about the cleanliness issue, not only did I not get an apology or even any type of sympathy whatsoever, but he seemed bothered by the fact that I would even be interrupting him doing his job to tell him about the dirty truck they rented me. I’ve been using this location for the past 17 years many times, never again.
MICHAEL GRINNELL
Rating:
5.0
great service ⭐️⭐️⭐️⭐️⭐️
EMMANUEL DORESCA
Rating:
5.0
Customer did not leave a comment.
Maria Hernandez
Rating:
5.0
Customer did not leave a comment.
CESAR ROSSO-ABREU
Rating:
5.0
I was provided AAA Plus customer service from start to finish
Scott Reddin
Rating:
5.0
My review is based on Terry’s quality customer service. She was amazing, very friendly, and helpful.
She is an asset to your company. I rate Terry 100% of excellence service.
I would recommend your store as long as Terry is working at your store.
Thank you
Eneida
Eneida Rivera
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
christopher palmer
Rating:
5.0
Customer did not leave a comment.
Thomas S Donnely
Rating:
5.0
Customer did not leave a comment.
Michael Bonanno
Rating:
5.0
Mgr was very accommodating
DAVID CORREIA
Rating:
5.0
Customer did not leave a comment.
henry morse
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ariana Johnson
Rating:
5.0
Customer did not leave a comment.
Jean monege Pierre-Louis
Rating:
3.0
Customer did not leave a comment.
Nicole Santosuosso
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua Rooslet
Rating:
5.0
Great customer service! Quick and easy!! Thank you Uhaul!!!
Erica Baptista
Rating:
5.0
Truck needs camera in the back ...makes it easier to drive...
Danny Rodriques
Rating:
2.0
I got there at 11:05am for a 11am reservation and didn’t get to the counter until 11:48am. The line was super long with only two workers there. At around 11:20 one of the workers went to walk a customer out and disappeared for the longest leaving his coworker alone to deal with the line and before he went out to do whatever joked and said the line was looking like a Dunkin’ Donuts line. I will admit the worker who was left by himself did a great job keeping the pace. Joel I believe his name was, was very pleasant he didn’t rush us while asking questions and answering but kept a good pace. He would be the only reason we would go back.
Jasmine Strother
Rating:
5.0
Customer did not leave a comment.
Felix Rivera
Rating:
5.0
Customer did not leave a comment.
Brian Steele
Rating:
5.0
Customer did not leave a comment.
FELICIA OKONKWO
Rating:
5.0
Customer did not leave a comment.
Lenine de
Rating:
5.0
N/A
Raymond Johnson
Rating:
5.0
Customer did not leave a comment.
DAVID HESTER
Rating:
5.0
Customer did not leave a comment.
Dorine Brown
Rating:
5.0
Customer did not leave a comment.
Cassandre Saint
Rating:
5.0
Customer did not leave a comment.
Hemaya Shrkawy
Rating:
5.0
Customer did not leave a comment.
Addora Barros
Rating:
5.0
Customer did not leave a comment.
Macelus Peterson
Rating:
5.0
Customer did not leave a comment.
ROBERT DEVINE
Rating:
5.0
Ariel was very helpful and friendly.
Virginia Monteiro
Rating:
5.0
Great
david jones
Rating:
5.0
Nothing
jean amazan
Rating:
1.0
Uhaul employee picked up truck instead of towing drove off in it using miles and causing damages
.Now trying to charge me for both
Annie Williams
Rating:
5.0
Customer service on pick up and drop off was exceptional.
Sheri Adams
Rating:
5.0
Customer did not leave a comment.
John Augustave
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
carlos lopes
Rating:
5.0
Amazing information, everything was great
Domingos Goncalves
Rating:
5.0
Customer did not leave a comment.
Marc Ostrosky
Rating:
5.0
Customer did not leave a comment.
Roberto Blanc
Rating:
5.0
Always the best and friendliest service! Thank you!
Harley French
Rating:
2.0
had brake issues road side never came and still over charged
EUGENIO TAVARES
Rating:
5.0
Good
Samson Beliard
Rating:
5.0
Keep it up
HEROLD PAUL
Rating:
1.0
This location horrible and they haven't found the vehicle. They sent me a bill for $3000 without any communication. I returned the vehicle the way the employee told me. Return process sucks. Not happy and I will fight this.
Gene Willams
Rating:
4.0
Customer did not leave a comment.
PATRICIA MASSENBURG
Rating:
5.0
Customer did not leave a comment.
Sondy Deltine
Rating:
5.0
Everything was very good
Linda Hardemon
Rating:
1.0
Begin si expenses. Take so long fir give a truck . Poor service
Mariela Pena
Rating:
5.0
Really, I can’t think of anything, they were very accommodating in given me another vehicle , because the one I was suppose to rent, had not been returned yet. Though I had to rent a bigger vehicle, they honored the lower price.
Richard Cummings Jr
Rating:
5.0
The clerk was friendly and informative also professional and kind.
Michelle Feliz-Rosario
Rating:
5.0
Customer did not leave a comment.
NICHOLAS KELLEHER
|
Overall Experience
Rating:
4.0
Everything was OK except driving door was hard to close
Flavio Eleuterio
Rating:
5.0
Scott showed great customer service
sean riley
Rating:
5.0
Customer did not leave a comment.
Willie Watson
Rating:
5.0
Thanks for give me the services i verry well
Carlos Dumorney
Rating:
5.0
I like your service
Humberto Dias
Rating:
5.0
The customer service very professional
Marc Simon
Rating:
5.0
Really nice staff, lots of parking, great option in Boston area!
Mieke Van Halsema
Rating:
5.0
Customer did not leave a comment.
William Shelton
Rating:
5.0
Customer did not leave a comment.
Wilma Browneyarde
Rating:
5.0
Nothing at all, Great service overall!!!
CRAIG SHAW
Rating:
4.0
Customer did not leave a comment.
Jonathan Pronovost
Rating:
5.0
Would like uhaul to offer a smaller truck.van just like the different size trailers. Not every issue warrants need for large sizes.
CYNTHIA CAMPBELL
Rating:
5.0
No much
hilario gabriel
Rating:
5.0
Customer did not leave a comment.
henry lopez
Rating:
4.0
Customer did not leave a comment.
Luiz Gouvea
Rating:
5.0
The attendance and service was excellent, and I will recommend family and friends to use your location.
Joao Silva
Rating:
5.0
Customer did not leave a comment.
Demarco Bias
|
First Impressions
Rating:
5.0
I would definitely recommend to family and friends.
Carol Henderson
|
First Impressions
Rating:
4.0
Terry was the best service person I dealt with over all your people were good
It is too hard getting in an out of the warehouse when loading in or loading out. You have to swipe key card with every load
You need freight elevators. The conveyor belt works very poorly.
W Randolph RHODA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Houston Derrick
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
carolyn morgan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacques Parent
|
Overall Experience
Rating:
2.0
It wasn't enough space for all of my belongings to fit. So I had a go somewhere else.
Shantae Sumler
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brian Hall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christie Lebrun
|
First Impressions
Rating:
5.0
The staff was very helpful to me
Houston Derrick
|
First Impressions
Rating:
5.0
Everything went well.
SANDERS NICOLAS
|
First Impressions
Rating:
5.0
Staffs were very helpful and facility was very clean
SANDRA RESENDE
|
First Impressions
Rating:
4.0
Terri has been awesome and has the best personality. He customer service is always on par and she's cheerful soil. Don't like the new policy of taking my photo but other than that my experience was great. Think that photo stuff is real invasive
KEMOY HAYE
|
Overall Experience
Rating:
5.0
Customer service was amazing with Ms. Terry. She awesome. Give that lady a raise
PENNYLOU YARDE
|
Overall Experience
Rating:
5.0
My sale rep Ms. Terry was supportive and amazing! Give this lady a raise. Her costumer service skills/abilities made me feel welcomed at Uhaul.
Thank you,
Ms. Terry
PENNYLOU YARDE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Claude Bellevue
|
Overall Experience
Rating:
5.0
Great services and one of the better local uhual branches
Raul Robles
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Susan Lyons
|
Online Move In
Rating:
5.0
Terry was awesome !
KAILAH DURHAM
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRACEY BARNES
|
Overall Experience
Rating:
5.0
I look forward coming back if any needs. Your service was excellent.
Adelina Pierrot
|
Overall Experience
Rating:
5.0
The staff was amazing. Made the process of renting storage easy and convenient.
Curtisha Beckford
|
Overall Experience
Rating:
4.0
The storage unit was great ....but my overall experience with U haul was not...I came up from Florida it cost me 679.00 that was a great price for 5 days and 1700ish miles..when I went back to florida a month later. 3 days and 1400ish miles it cost me 3679.00 that right 3 thousand dollars from the sam place to the same place ...I will never recommend your company a gain and after my father is funeral ill be call solve it seven to figuire it out for me....
DONNA PAGLIA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Curtisha Beckford
|
First Impressions
Rating:
2.0
Staff was not helpful and could not provide proper information
Kyle Arias
|
Overall Experience
Rating:
5.0
Terry was AWSOM !She was so professional and caring. I was a mental mess as I lost most of everything to Hurricane Ian and as soon I arrived she gave me the biggest HUG ever. I so needed that.
Brenda Blasetti
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DONNA PAGLIA
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jennifer oliva
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Helen Comeau
|
Online Move In
Rating:
5.0
Keep up the good work, Awesome!
Steven Hall
|
Overall Experience
Rating:
4.0
I'm a long time customer, got a truck almost every week, sometimes twice in a week. I was expected to have a special treatment. Thank you for my free month of rental.
Jocelaine D Tinoble
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa Manning
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jose Lara
|
Online Move In
Rating:
2.0
I have been using uhaul off and fr year with a positive out for but this timem y unit had mice I it also my storage unit was broken into and the lock was changed and my things was taken,this was a inside job o cameras on the second floor so people took there time going through y unit
Mary Walker
|
Overall Experience
Rating:
5.0
The system was done yesterday so I wasn’t able to move into my storage unit right away but the GM in Brockton on n main st. was very helpful and caring and assisted me in the upmost way. As my other plans got delayed because of this he was very accommodating which is very much appreciative. Great job!
Nauja Carter
|
First Impressions
Rating:
5.0
Keep up the great work!
Steven Hall
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACKSON BRICE
|
First Impressions
Rating:
5.0
The staff and mangers is awesome. Very respectful and understanding. They explain things very well.Very patient.What a wonderful crew.
Chris Barnes
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VICTOR ADUAYI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos Ortiz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ABE MAYS
|
Overall Experience
Rating:
4.0
I can't get in even with my card
allen carlson
|
First Impressions
Rating:
5.0
The girl on the front desk is a great person and super friendly
josane semedo
|
First Impressions
Rating:
5.0
Sweet and super helpful staff!
Delora Sutton
|
First Impressions
Rating:
2.0
I am in the process of working out an agreement with the U Haul manager due to an mice and mice dropping in the unit. while moving things around and taking things out I was startled by mice in the boxes. I havent paid due this situation. I don't even want to return to the unit. I have always used UHaul for my storage needs when ever I needed to. This is highly unusual. I'm asking g for an arrangement I dont want my belongings auctioned ed off. I have spoken with the manager George from the Main Street UHaul I. Brockton Ma. who is working with me to resolve the issue.
THANK You,
LaSonia Lang
Lasonia Lang
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Liliana Ramalho
|
Overall Experience
Rating:
5.0
Thank you for the service!
KATIA CABRAL
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ELLEN LAMBE
|
First Impressions
Rating:
5.0
Tiene muy buen servició al cliente
Carlos Ortiz
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
janice washington
|
Overall Experience
Rating:
4.0
All Went Well Except For My Lock On The Truck Was Smashed An UHaul Agent Had To Cut It Off!
MARK BLAND
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CLAIRE AUGUSTE
|
Overall Experience
Rating:
5.0
Professional and extremely helpful
Jen curran
|
First Impressions
Rating:
5.0
Great Job Guys,
Chiler Louis
|
Overall Experience
Rating:
3.0
Price $$$$ hike⬆️ during a pandemic is my only complaint had a 10x10 inside went from 135 to almost 150 a month 😲
Got a 10x10 outside access for 105 a month 🤗
From another storage facility 🤙
Gary Lincoln
|
Overall Experience
Rating:
4.0
Thank you for everything, I really do appreciate everything you have done for me!
barbra madison
|
Overall Experience
Rating:
1.0
For one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyone
Desiree Terry
|
Overall Experience
Rating:
5.0
I love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend it
David Mendes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delia Murphy
|
Overall Experience
Rating:
5.0
Staff very helpful and friendly try there best
Gary Lincoln
|
First Impressions
Rating:
1.0
Dirty, smelly, rat infested building. Unsecure. Overpriced. My property is missing with no accountability. Bad overall experience and I'm taking my business elsewhere.
RALIK JOHN
|
Overall Experience
Rating:
5.0
For using this Facility for almost two years, I never regret making that choice. 5 Stars all the way for the Staffers, cleaning and safety.
Jerry E Ducheine
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
elizabeth powell
|
Overall Experience
Rating:
3.0
Too expensive
Jennifer Pierre
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jennifer Pierre
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EMMANUEL PIERRE JEROME
|
First Impressions
Rating:
4.0
U-Haul is a great company, but the people there is very unprofessional. Vagabond off-the street.
PIERRE LABRANCHE
|
Overall Experience
Rating:
5.0
I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he’s also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.
SALLY DODGE
|
First Impressions
Rating:
4.0
Some minor issues with mouse droppings, however my things were safe and secure.
jim chapman
|
Overall Experience
Rating:
5.0
The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service
Joshua Mcculler
|
First Impressions
Rating:
5.0
It was stressful to coordinate all of the events in the move from another location, as I had to do so alone. All involved worked out for the better, and I am appreciative to Kyle to help organize.
john bro
|
First Impressions
Rating:
5.0
The services met my expectations.
KIM MCLEON
|
Overall Experience
Rating:
1.0
This place is soooooooooo unprofessional! They charged me insurance after I specifically said NO. I called and ask to speak to the manger and he would not talk to me. He refused they are all rude!!
JENNIFER ANDRADE
|
Overall Experience
Rating:
5.0
They are just there to help you going through your day . It’s an easy please nothing complicate good job guys I will come back in the future and I will send friends soon
FRANCKEL LUBIN
|
Overall Experience
Rating:
5.0
VERY CONVENIENT. EASY TO ACCESS
Denise Aponte
|
Overall Experience
Rating:
5.0
Alex was excellent! A hard worker very helpful and conscientious!
Vincent Crouse
|
First Impressions
Rating:
1.0
I had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys w
Sharon Jones
|
Overall Experience
Rating:
4.0
Staff seemed unaware of which units were available, but overall were very kind and helpful.
Marissa Parkman
|
First Impressions
Rating:
5.0
Great storage experience.
joseph fields
|
Overall Experience
Rating:
5.0
staff was helpful and very courteous
Denise Aponte
|
First Impressions
Rating:
5.0
I was well pleased with their knowledge, advice and patience.
Cynthia Wards
|
First Impressions
Rating:
1.0
I cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.
leroy webster
|
Overall Experience
Rating:
5.0
I’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and family
MARIA ROGERS
|
Reservation
Rating:
1.0
I been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unit
PATRICIA BOYCE - GREEN
|
Overall Experience
Rating:
5.0
Your staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future.
Thank you ,
Sandra Wigfall