Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jessica was nice to me and I really appreciate her
JAMES TOMLINSON
|
First Impressions
Rating:
1.0
Did not receive compensation for driving 180 miles to pick up trailer
jon norine
Rating:
5.0
Jessica was very helpful and accommodating!
Lana Brown
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Debra Ray
Rating:
4.0
Customer did not leave a comment.
Mike Browne
Rating:
5.0
Customer did not leave a comment.
becky burningham
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Patricia Horvath
Rating:
5.0
Great customer service!
Johnny Gail
Rating:
5.0
Give Ben (I’m pretty sure that is what is name was) a raise! He did great helping me and was very kind.
Rebecca Bretch
Rating:
3.0
Computer issues. Took over an hour to do paperwork for rental. Would be nice if rental was provided with a full tank of gas. So we knew how much to fill upon return. Returned with way more fuel than needed because we didn't have enough gas to get home.
vee davidson
Rating:
5.0
Everything went smoothly and the lady at the front desk was very helpful.
Dayspring Restoration
Rating:
4.0
Customer did not leave a comment.
Ryan Bokovoy
Rating:
2.0
Tire was flat once packed. Delayed move 3 hours and had to get a new tire. I had to change it while the U-Haul employee watched
Alexis Brandon
Rating:
5.0
Barbara Ann was super helpful and very conscientious. She really takes pride in her work and it shows. You should clone her. Thanks!
Dave Alexander
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINA EVANS
|
First Impressions
Rating:
5.0
Very helpful and easy access. Had the truck running when we got there on a cold morning.
Rachel Crossley
Rating:
4.0
Customer did not leave a comment.
Marcia Slosson
Rating:
5.0
Customer did not leave a comment.
Nestor Hill
Rating:
5.0
Customer did not leave a comment.
Stacey Mullens
|
Overall Experience
Rating:
5.0
Wonderful service. Clean store. Equipment in good shape. Fast service. Thank you
Donna Brophy
Rating:
5.0
Customer did not leave a comment.
STEPHEN WALSH
Rating:
5.0
Customer service was great! Very helpful and nice.
MONIQUE ENGLAND
Rating:
5.0
You can't improve what's perfect you have great people working there always friendly lots of smiles and helpful the best place I have been
Mike Leboeuf
Rating:
5.0
If I could give this place 10 stars I would! Jessica was so helpful in getting us the truck and trailer combo we needed. Another customer who had been stuck with a dead battery was visiting with my husband and I, and we all agreed she's exceptional find! Such a fantastic manager and kind person!
Corin Gow
Rating:
3.0
Customer did not leave a comment.
Tony Marinovich
|
First Impressions
Rating:
4.0
Figure out something different on the gas. I only went 6 miles. I put five dollars in it. It wasn’t full when I got it. Needless to say it wasn’t full when I took it back.
RICHARD ARMSTRONG
Rating:
4.0
Customer did not leave a comment.
Jenny Bushman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELLY SERICH
Rating:
5.0
There is nothing that could improve the customer experience. The GM is amazing and always has a vehicle and it ready for me when needed. The store is spotless and the floors always clean despite the weather outside!
Chris Parrett
Rating:
2.0
When I entered the building there was two associates behind the desk. One was helping checkout a customer, the other was sitting behind the desk saying he wasn't working that side of the counter. When they finally got around to getting the truck I had reserved, it was at least 100 yards away from building and covered in snow. It took them another 15 minutes to warm up the truck make two trip back to the office because he forgot the snow brush. I guess the window had been left open? Passenger side of truck was filled with snow, we had to clean the snow out and lay down towel for my wife to sit in passenger seat
Vaughn Boyman
Rating:
5.0
Don’t know why anyone would use any of the outdoor garage type storages after experiencing this. You drive in, grab a cart, and walk down clean, well lit, snow free, warm hallways to your storage. Perfect
scott curry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KORDETTE KUROSKI
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jane Lewis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan Krieger
Rating:
5.0
Printed or emailed copy of final receipt to confirm charges would be nice.
Chris Parrett
Rating:
5.0
You can't improve something that is perfect always friendly service
Mike Leboeuf
Rating:
5.0
Outstanding customer care in every way. Ultra clean and organized. Very helpful and friendly staff.
RICHARD KNAUS
|
Overall Experience
Rating:
4.0
Thank you
Doug Schultz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAURIE Vandel
Rating:
5.0
Customer did not leave a comment.
LAURIE Vandel
Rating:
5.0
The Butte location is outstanding. Convenient in all aspects and very helpful and courteous
Alana LaRock
Rating:
5.0
Customer did not leave a comment.
Nicole McCubbins
Rating:
1.0
For them to show the customers every detail they are signing and going over the contract with the customer. Be more friendly and attentive.
Cristian briones
Rating:
5.0
Customer did not leave a comment.
Fred Botha
Rating:
3.0
I have not put anything in my storage unit. I went over to the facility on Xmas Day. Access Door number 1 was open. Access to the units were open. I did not feel that the building was secure. I closed the door 2 when I left. I additionally tried to close door 1 but could not. The facility seems to have security issues. Hopefully, when I return my unit will be more secure.
Hours of access might have been discussed at time I obtained unit but do not recall and could not find on paperwork.
First month is advertised as free. I was not given the option to secure first month free and/or the information is advertised but not provided.
Loretta Fitzhugh
|
First Impressions
Rating:
5.0
Without exception this facility is the best I have experienced over the last three years. We have been in the process of downsizing and moving requiring storage in Butte and Missoula. This faculty is so well run I prefer to leave my goods in Butte rather than move them to Missoula even though it requires a 260mile round trip to access the storage. Eventually we will move everything to Missoula but until then we are confident in the security and management of the Butte facility.
William Jackson
|
Overall Experience
Rating:
5.0
I would definitely recommend your place to everybody that I know
Steven Rubens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
russell seal
|
Overall Experience
Rating:
3.0
Why are you sending me this nearly 2 months after my rental experience?
William Lyden
Rating:
5.0
Customer did not leave a comment.
shari charron
Rating:
5.0
Customer did not leave a comment.
Amy Smith
Rating:
5.0
Customer did not leave a comment.
Marylyn Shovlin
Rating:
5.0
Customer did not leave a comment.
Geri Brown
Rating:
5.0
Customer did not leave a comment.
William Fortier
Rating:
5.0
Customer did not leave a comment.
Jayson Bates
Rating:
4.0
Customer did not leave a comment.
Jack Grochowski
|
Overall Experience
Rating:
5.0
The associate running this was great, we had a wiring issue with our truck, it took time to determine we needed a different truck, she automatically bumped up the rental return time for us to accommodate for the issue with our truck
Travis Fries
Rating:
5.0
Customer did not leave a comment.
Dan Harrington
Rating:
5.0
Excellent location, customer was outside in cold weather and approached me..Was very helpful and I was in and out in no time!! Butte MT rocks!!
Kori Rolando
Rating:
5.0
Customer did not leave a comment.
Denise Kelly
Rating:
5.0
You guys rock!!! If I could give you 10 stars I would
Katie Laird
Rating:
5.0
very pleasant experiance
bruce kraszewski
Rating:
4.0
Didn’t like having to re-give my information that I’d entered on the app. Such as emergency contacts
Justin Sharp
Rating:
5.0
Customer did not leave a comment.
Bert Abbott
Rating:
5.0
Outstanding service, great staff. Russell and Janice are terrific representatives of U-Haul!
STEPHEN WALSH
Rating:
5.0
Everything was awesome
Jerry Burch
Rating:
1.0
Jessica york is a worthless manager
Joseph worl
Rating:
4.0
Jessica is a gem. She made sure I was taken care of.
Therese kunz
|
Overall Experience
Rating:
5.0
Super helpful and always friendly.
CHERYL LEE
Rating:
5.0
Customer did not leave a comment.
Amos Taiswa
Rating:
5.0
Thank you! You made my experience very easy.
Shelli L. Travis
Rating:
5.0
Customer did not leave a comment.
James Ledger
Rating:
5.0
Customer did not leave a comment.
Stacey Mullens
|
Online Move In
Rating:
5.0
No they were helpful loading the trailer and unloading it. Thank you.
Doug Schultz
Rating:
5.0
Customer did not leave a comment.
sarah ward
Rating:
5.0
Customer did not leave a comment.
Kaylee Casebolt
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lane Bowser
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pete Ruscheinski
Rating:
3.0
Customer did not leave a comment.
Travis Mathis
|
Overall Experience
Rating:
5.0
Maybe some frequent flyer miles, I do rent here often and the staff is always pleasant and personable
Leroy Overhuls
Rating:
5.0
Outstanding and friendly customer service. Very helpful staff.
RICHARD KNAUS
Rating:
3.0
to train imployees on how to enter and exit would be good.
Scott Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SARA ROWE
Rating:
4.0
Customer did not leave a comment.
Kayla Huffman
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Amanda Donaldson
Rating:
4.0
The center in Butte was good, but I had made a reservation in advance on the app, for Bozeman. No one told me that I would have to drive all the way to Butte, from Bozeman, to pick it up, until the day I picked it up. And then, when I drove it back into Bozeman to collect my belongings, there was a trailer in the Uhaul lot, on 7th, in Bozeman.
William Starkey
Rating:
5.0
Customer did not leave a comment.
Satchel Gordon
|
First Impressions
Rating:
5.0
The staff is awesome
russell seal
|
First Impressions
Rating:
5.0
I was totally pleased no improvements.
cassandra hancock
Rating:
4.0
Customer did not leave a comment.
john harrington
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
E P Harrison
Rating:
5.0
Customer did not leave a comment.
edward lawson
Rating:
4.0
Under The circumstances under which I used the facilities, I had a pleasant and Courteous experiencer during my stay.
Many thanks, to the staff at the Butte Montana U Haul.
derek arnold
|
Overall Experience
Rating:
5.0
Wish I could continue to rent there because it's the nicest, best run storage facility I've ever used!
cheral holms
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wayne Curtis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily Richards
Rating:
3.0
Customer did not leave a comment.
Hailey Demmrig
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patricia shipman
Rating:
5.0
Customer did not leave a comment.
Kayla Keller
Rating:
3.0
Storage experience was great however the night I went to move out I had rented a U-Haul and forgot my phone so I couldn’t not do the mobile check out with my storage unit when I dropped of the U-Haul I had every intention of going back to my unit to complete the process however I was completely locked out of the building doors were locked and the garage doors wouldn’t open
Rachel Jager
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Doug Schultz
|
First Impressions
Rating:
5.0
These guys always do a great job. The people are the most friendly and helpful, even when they are to busy. Great people
Leroy Overhuls
Rating:
2.0
Customer did not leave a comment.
Georgia Whitehead
Rating:
5.0
Customer did not leave a comment.
Christene Mackey
Rating:
5.0
Customer did not leave a comment.
Evelyn Waldron
Rating:
3.0
Nothing was well explained like access codes for entry and exit!
Got out of one unit which I rented 3 and THEN was explained no refunds for early exit.
Tell the customer how things work from get go.
scott davis
|
Overall Experience
Rating:
5.0
The U-Haul employee was very helpful and friendly. Thanks so much!
Rob Raiche
|
Online Move In
Rating:
5.0
Everyone on Jessica's team was always very helpful. We got our unit around June 3rd, 2023
tina montegmory
|
Overall Experience
Rating:
5.0
The equipment leaked rain water in the attic area and there was gum and candy stuck to the inside of the box. Was not very accommodating to work around. I had to clean most if it up myself. The rain water leaking caused me to have to rearrange things from that area after noticing it.
Customer service was great and employees are very helpful on pick up and drop off. Facilities are clean and looked very nice!
David Marik
Rating:
5.0
Just wish access hours were extended due to our crazy work schedules but definitely love the security of the place and the guy who got us all set up was amazing.
Matthew Dierks
|
First Impressions
Rating:
5.0
Maybe have more people checking customers out during busy times (I'd guess Saturday mornings are always busy). Really though, it wasn't a big deal. There were 3 people ahead of me and I was still out in 15 minutes.
Mark Rosenleaf
Rating:
4.0
Manager was great!
Joanne Rilley
Rating:
5.0
Jessica and Tanner are both really nice and helpful!
Joel Spackman
Rating:
5.0
(:
Levi Hicks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richmond Franklin
Rating:
5.0
thank you for a great experience!! everything was so simple and easy.
bob kent
Rating:
3.0
Clean house and kick ass
Fred Sayers
Rating:
3.0
Make sure you actually have the equipment available before you promise it to someone. It cost me an extra $100 because I was promised something they did not have available.
Chris Johnson
Rating:
4.0
Customer did not leave a comment.
Aimee Henry
Rating:
2.0
Picking up was great, Russ is a great knowledgeable person! Poor guy was busy with a ton of customers and no help tho!
Return was horrible, the GM (who wasn't even in a uniform) was snide, rude, and had an attitude because we showed up as they were closing (we were 1.5hrs early returning). The worker that was supposed to be the one to help was the only one nice during the return.
Christine Moore
Rating:
5.0
Customer did not leave a comment.
craig kesselheim
Rating:
4.0
Customer did not leave a comment.
David Rogers
Rating:
5.0
Customer did not leave a comment.
Dick Franklin
Rating:
5.0
Already recommended to several people
Dean Rognrud
|
Overall Experience
Rating:
5.0
Cant think of a thing. The office is open evenings & weekends. The office has EVERYTHING that anyone would want or need to move - tape boxes, ball hitches. And the associates were nice, courteous, helpful and wonderful!!! '
janell smith
Rating:
5.0
Customer did not leave a comment.
Ryan Lemm
Rating:
5.0
Customer did not leave a comment.
Shawn Lovitt
Rating:
5.0
Customer did not leave a comment.
Lorri Weddle
Rating:
5.0
Customer did not leave a comment.
Shawn Lovitt
|
First Impressions
Rating:
5.0
Great customer service, friendly.
Gerard Doiron
|
First Impressions
Rating:
4.0
The hallways were a little dirty, but overall good experience,
Cheryl Lee
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Linda Prather
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Halberg
|
Online Move In
Rating:
5.0
Good job u hall
Jason Halvorsen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sherri Forest
|
First Impressions
Rating:
5.0
Have not moved in yet but will be shortly.
cassandra hancock
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin Edgar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paula Grainger
|
First Impressions
Rating:
5.0
The manager Jessica, was tremendous to work with. I was more than satisfied with everything. Thanks so much.
Marilyn Boyle
|
Overall Experience
Rating:
5.0
I don’t usually do surveys, but this is the way every storage facility should strive to operate
Griffin Brasher
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Aaron Fenton
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
patricia testa
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nova Leclair
|
First Impressions
Rating:
4.0
To have staff explain how to enter and punch out would be helpful so alarm doesn’t go off would help
scott davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William Miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt Cash
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jennifer Shipley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurt Denholm
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara Rowe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM HARNEY
|
Overall Experience
Rating:
5.0
Thank you as always
JAMES BERNARDI
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Hadley
|
Overall Experience
Rating:
5.0
Very satisfied.
William Miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol Soza
|
Online Move In
Rating:
5.0
We loved the people we worked with, so friendly and helpful. First class
Marilyn Boyle
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mike Ford
|
Overall Experience
Rating:
5.0
Thank you for everything couldn’t ask for a better place to store humidity controlled and that’s what was needed. Thank you again.
Mahalo Aloha
Doug Schultz
|
First Impressions
Rating:
5.0
Everything's really clean and there surveillance. Employees were helpful and seem to keep a good eye on the units, walking around ect. which was reassuring. Good access and a good location, prices are reasonable.
Celeste Gates
|
Online Move In
Rating:
5.0
My only suggestion for improvement would be to have a couple of the carts to transport items to storage units that have locking wheels. Some of the heavier items if I try to get it off by myself, the cart with a roll and I would have to try to hold it with my foot to keep it in place. Thank you!
Ellen Donohue
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
patricia testa
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sara Rowe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kandy kidd
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
bob boone
|
First Impressions
Rating:
4.0
They didn’t explain that u had to use your code when u got there even if the doors were opened. So when I moved in I had made the alarms go off twice I didn’t like the they scared the crap out of me even tho I had earbuds in not cool. But after I called and she explained everything then I knew what I was supposed to do to not make those loud alarms go off again! Other then that it was really easy to sign free
Lavette Hammond
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Calvin Kammerer
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Josh Walkssweet
|
Overall Experience
Rating:
5.0
Thank you
JAMES KRISTENSEN
|
Overall Experience
Rating:
5.0
Tanner did a good job.
Cal Sibley
|
Overall Experience
Rating:
5.0
Thank you for the lock.
Julie Davidson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amber Flanagan
|
Online Move In
Rating:
5.0
Jessica is awesome! She has solved my problems with storage and vehicle rentals multiple times over the past 16 months.
Kevin Parks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Coley Crocker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Parks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shannon Devine
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PEGGY MERZLAK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elaine Ellewood
|
Overall Experience
Rating:
5.0
This location was the best indoor storage I have ever seen. You can drive in your Uhaul and unload inside to beat the weather!!! I'm confident enough to say it's got to be the best one in Butte MT. The prices are more than reasonable and did I mention your not unloading in the cold?
Manuel Salcido
|
Online Move In
Rating:
5.0
Jessica York is the nicest person in Butte and an excellent manager!!
Tom Tersteeg
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Holly Soto
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Edward Robbins
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tyler Wigner
|
Online Move In
Rating:
5.0
I haven't needed to use them yet, but the covered drive-in load/unload bays look really useful!
Kevin Parks
|
First Impressions
Rating:
5.0
Glad to have a secure, safe and temperature controlled storage place in town. Thank you!
ROGER ANDERSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Troy Sealy
|
First Impressions
Rating:
5.0
Jess and Shane were extremely helpful getting me set up with a storage unit and explaining what I needed to know. Excellent facility!
Phil Garcia
|
First Impressions
Rating:
5.0
Excellent customer service!
shylon three iron
|
First Impressions
Rating:
4.0
I had to get a lock because none was left in my storage unit
Cheryl Calhoun
|
Online Move In
Rating:
5.0
Will be using the facility again soon.
Nicolette Lowery
|
Overall Experience
Rating:
4.0
This is my first encounter with this specific U-Haul facility. So far everything and everyone have been very accommodating but, I never give 5 stars until I know more about how things go over time.
In 6 months or so I will review again.
KIM GILLISPIE
|
First Impressions
Rating:
5.0
Everyone has been amazing and has helped all the way thank you so much
Raven Schlinger
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM HARNEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff Ayers
|
First Impressions
Rating:
5.0
The move in process was very easy. The only thing I had a little trouble with was opening the lock package. I wish it had been cut open a little bit for me. Overall I think I am very satisfied and will recommend the facility to others. I have to rent a little truck so I will return to have help with setup.
Nicolette Lowery
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David McCarthy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Abigale St. Laurence
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert O'brien
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori Sirucek
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kennda Berger
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Becky Street
|
Overall Experience
Rating:
5.0
Would be nice to have 10x20x10 units
Marwan Massouh
|
Overall Experience
Rating:
5.0
The woman who helped me at the front desk in Butte on Tuesday was knowledgeable competent and friendly. I was very happy to work with her. She deserves a raise and a promotion, no doubt in my mind. Thank you again!
Kim Hill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristina Baugh
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jerri Caterson
|
Overall Experience
Rating:
5.0
Jessica York is God sent! From start to finish and every moment in between. Professional, kind and just a real hard worker. Thank you Jessica 😊
Chris Norton
|
Overall Experience
Rating:
4.0
Need 24 access to move stuff into storage, but will work with the current hours
Mary kline
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Melissa Barnes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erin Frank
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Becky Street
|
First Impressions
Rating:
5.0
We needed temporary storage, the manager was wonderful.
Facilities are under construction, so the secure temporary unit was perfect.
Michael Walker
|
Overall Experience
Rating:
5.0
Haven’t moved in yet, that will take place as we de-clutter