Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were so thoughtful, kind and helpful. Will definitely be using this location again!
Allison R
Rating:
5.0
Customer did not leave a comment.
James S
Rating:
5.0
Girl working was great. Supposed to be a dolly in box truck...
Especially when I asked about it. It was needed badly 😢
Jennelle D
Rating:
5.0
Customer did not leave a comment.
darrel d
|
First Impressions
Rating:
5.0
No issues. Thank you.
Michael M
Rating:
4.0
I ended my rental due to inability to store my Harley Davidson at the facility. Great staff, exceptionality professional, very helpful, kind, and courteous.
Katherine K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronnie S
Rating:
5.0
Customer did not leave a comment.
Kazemer P
Rating:
5.0
Exceptional customer service. Helped me beyond my expectations!
Jason H
Rating:
5.0
Thankyou
Jeralyn A
|
First Impressions
Rating:
5.0
Absolutely great service! The U-haul customer service representative was awesome.
Kymberlyrenee G
Rating:
3.0
There was no attendant there when I arrived, and when I tried to convert my reservation to self-pickup, the online program completely failed. The attendant arrived within a few minutes and the rental went smoothly after that.
CAROL C
Rating:
3.0
The girls were great to deal with, but on returning the truck in the evening after the girls were gone, the guys were very rude....
Kari D
Rating:
5.0
Customer did not leave a comment.
Garret B
|
Overall Experience
Rating:
5.0
Moved into a townhouse that is half the size. Needed storage for things we did not want to part with. This is a great location, and a fair price.
Richard H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer S
Rating:
5.0
Customer did not leave a comment.
Theodore M
Rating:
4.0
Customer did not leave a comment.
William B
Rating:
5.0
Customer did not leave a comment.
Theodore M
Rating:
5.0
Customer did not leave a comment.
Theodore M
Rating:
5.0
Great service and assistance.
Rick G
Rating:
5.0
Rexomm to a friend
Karen J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DAVID R
Rating:
5.0
Customer did not leave a comment.
Jocelyn K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ron m
|
First Impressions
Rating:
5.0
Super helpful
Jackie D
Rating:
5.0
Customer did not leave a comment.
Josiah P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cindy C
Rating:
4.0
N/a
Dennis D
Rating:
5.0
Customer did not leave a comment.
jodi b
Rating:
5.0
Nothing. Great place. I hope it does well.
Richard G
Rating:
5.0
Jessica was nice to me and I really appreciate her
JAMES T
|
First Impressions
Rating:
1.0
Did not receive compensation for driving 180 miles to pick up trailer
jon n
Rating:
5.0
Jessica was very helpful and accommodating!
Lana B
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Debra R
Rating:
4.0
Customer did not leave a comment.
Mike B
Rating:
5.0
Customer did not leave a comment.
becky b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Patricia H
Rating:
5.0
Great customer service!
Johnny G
Rating:
5.0
Give Ben (I’m pretty sure that is what is name was) a raise! He did great helping me and was very kind.
Rebecca B
Rating:
3.0
Computer issues. Took over an hour to do paperwork for rental. Would be nice if rental was provided with a full tank of gas. So we knew how much to fill upon return. Returned with way more fuel than needed because we didn't have enough gas to get home.
vee d
Rating:
5.0
Everything went smoothly and the lady at the front desk was very helpful.
Dayspring R
Rating:
4.0
Customer did not leave a comment.
Ryan B
Rating:
2.0
Tire was flat once packed. Delayed move 3 hours and had to get a new tire. I had to change it while the U-Haul employee watched
Alexis B
Rating:
5.0
Barbara Ann was super helpful and very conscientious. She really takes pride in her work and it shows. You should clone her. Thanks!
Dave A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINA E
|
First Impressions
Rating:
5.0
Very helpful and easy access. Had the truck running when we got there on a cold morning.
Rachel C
Rating:
4.0
Customer did not leave a comment.
Marcia S
Rating:
5.0
Customer did not leave a comment.
Nestor H
Rating:
5.0
Customer did not leave a comment.
Stacey M
|
Overall Experience
Rating:
5.0
Wonderful service. Clean store. Equipment in good shape. Fast service. Thank you
Donna B
Rating:
5.0
Customer did not leave a comment.
STEPHEN W
Rating:
5.0
Customer service was great! Very helpful and nice.
MONIQUE E
Rating:
5.0
You can't improve what's perfect you have great people working there always friendly lots of smiles and helpful the best place I have been
Mike L
Rating:
5.0
If I could give this place 10 stars I would! Jessica was so helpful in getting us the truck and trailer combo we needed. Another customer who had been stuck with a dead battery was visiting with my husband and I, and we all agreed she's exceptional find! Such a fantastic manager and kind person!
Corin G
Rating:
3.0
Customer did not leave a comment.
Tony M
|
First Impressions
Rating:
4.0
Figure out something different on the gas. I only went 6 miles. I put five dollars in it. It wasn’t full when I got it. Needless to say it wasn’t full when I took it back.
RICHARD A
Rating:
4.0
Customer did not leave a comment.
Jenny B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELLY S
Rating:
5.0
There is nothing that could improve the customer experience. The GM is amazing and always has a vehicle and it ready for me when needed. The store is spotless and the floors always clean despite the weather outside!
Chris P
Rating:
2.0
When I entered the building there was two associates behind the desk. One was helping checkout a customer, the other was sitting behind the desk saying he wasn't working that side of the counter. When they finally got around to getting the truck I had reserved, it was at least 100 yards away from building and covered in snow. It took them another 15 minutes to warm up the truck make two trip back to the office because he forgot the snow brush. I guess the window had been left open? Passenger side of truck was filled with snow, we had to clean the snow out and lay down towel for my wife to sit in passenger seat
Vaughn B
Rating:
5.0
Don’t know why anyone would use any of the outdoor garage type storages after experiencing this. You drive in, grab a cart, and walk down clean, well lit, snow free, warm hallways to your storage. Perfect
scott c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KORDETTE K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jane L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan K
Rating:
5.0
Printed or emailed copy of final receipt to confirm charges would be nice.
Chris P
Rating:
5.0
You can't improve something that is perfect always friendly service
Mike L
Rating:
5.0
Outstanding customer care in every way. Ultra clean and organized. Very helpful and friendly staff.
RICHARD K
|
Overall Experience
Rating:
4.0
Thank you
Doug S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAURIE V
Rating:
5.0
Customer did not leave a comment.
LAURIE V
Rating:
5.0
The Butte location is outstanding. Convenient in all aspects and very helpful and courteous
Alana L
Rating:
5.0
Customer did not leave a comment.
Nicole M
Rating:
1.0
For them to show the customers every detail they are signing and going over the contract with the customer. Be more friendly and attentive.
Cristian b
Rating:
5.0
Customer did not leave a comment.
Fred B
Rating:
3.0
I have not put anything in my storage unit. I went over to the facility on Xmas Day. Access Door number 1 was open. Access to the units were open. I did not feel that the building was secure. I closed the door 2 when I left. I additionally tried to close door 1 but could not. The facility seems to have security issues. Hopefully, when I return my unit will be more secure.
Hours of access might have been discussed at time I obtained unit but do not recall and could not find on paperwork.
First month is advertised as free. I was not given the option to secure first month free and/or the information is advertised but not provided.
Loretta F
|
First Impressions
Rating:
5.0
Without exception this facility is the best I have experienced over the last three years. We have been in the process of downsizing and moving requiring storage in Butte and Missoula. This faculty is so well run I prefer to leave my goods in Butte rather than move them to Missoula even though it requires a 260mile round trip to access the storage. Eventually we will move everything to Missoula but until then we are confident in the security and management of the Butte facility.
William J
|
Overall Experience
Rating:
5.0
I would definitely recommend your place to everybody that I know
Steven R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
russell s
|
Overall Experience
Rating:
3.0
Why are you sending me this nearly 2 months after my rental experience?
William L
Rating:
5.0
Customer did not leave a comment.
shari c
Rating:
5.0
Customer did not leave a comment.
Amy S
Rating:
5.0
Customer did not leave a comment.
Marylyn S
Rating:
5.0
Customer did not leave a comment.
Geri B
Rating:
5.0
Customer did not leave a comment.
William F
Rating:
5.0
Customer did not leave a comment.
Jayson B
Rating:
4.0
Customer did not leave a comment.
Jack G
|
Overall Experience
Rating:
5.0
The associate running this was great, we had a wiring issue with our truck, it took time to determine we needed a different truck, she automatically bumped up the rental return time for us to accommodate for the issue with our truck
Travis F
Rating:
5.0
Customer did not leave a comment.
Dan H
Rating:
5.0
Excellent location, customer was outside in cold weather and approached me..Was very helpful and I was in and out in no time!! Butte MT rocks!!
Kori R
Rating:
5.0
Customer did not leave a comment.
Denise K
Rating:
5.0
You guys rock!!! If I could give you 10 stars I would
Katie L
Rating:
5.0
very pleasant experiance
bruce k
Rating:
4.0
Didn’t like having to re-give my information that I’d entered on the app. Such as emergency contacts
Justin S
Rating:
5.0
Customer did not leave a comment.
Bert A
Rating:
5.0
Outstanding service, great staff. Russell and Janice are terrific representatives of U-Haul!
STEPHEN W
Rating:
5.0
Everything was awesome
Jerry B
Rating:
1.0
Jessica york is a worthless manager
Joseph w
Rating:
4.0
Jessica is a gem. She made sure I was taken care of.
Therese k
|
Overall Experience
Rating:
5.0
Super helpful and always friendly.
CHERYL L
Rating:
5.0
Customer did not leave a comment.
Amos T
Rating:
5.0
Thank you! You made my experience very easy.
Shelli L
Rating:
5.0
Customer did not leave a comment.
James L
Rating:
5.0
Customer did not leave a comment.
Stacey M
|
Online Move In
Rating:
5.0
No they were helpful loading the trailer and unloading it. Thank you.
Doug S
Rating:
5.0
Customer did not leave a comment.
sarah w
Rating:
5.0
Customer did not leave a comment.
Kaylee C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lane B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pete R
Rating:
3.0
Customer did not leave a comment.
Travis M
|
Overall Experience
Rating:
5.0
Maybe some frequent flyer miles, I do rent here often and the staff is always pleasant and personable
Leroy O
Rating:
5.0
Outstanding and friendly customer service. Very helpful staff.
RICHARD K
Rating:
3.0
to train imployees on how to enter and exit would be good.
Scott D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SARA R
Rating:
4.0
Customer did not leave a comment.
Kayla H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Amanda D
Rating:
4.0
The center in Butte was good, but I had made a reservation in advance on the app, for Bozeman. No one told me that I would have to drive all the way to Butte, from Bozeman, to pick it up, until the day I picked it up. And then, when I drove it back into Bozeman to collect my belongings, there was a trailer in the Uhaul lot, on 7th, in Bozeman.
William S
Rating:
5.0
Customer did not leave a comment.
Satchel G
|
First Impressions
Rating:
5.0
The staff is awesome
russell s
|
First Impressions
Rating:
5.0
I was totally pleased no improvements.
cassandra h
Rating:
4.0
Customer did not leave a comment.
john h
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
E P
Rating:
5.0
Customer did not leave a comment.
edward l
Rating:
4.0
Under The circumstances under which I used the facilities, I had a pleasant and Courteous experiencer during my stay.
Many thanks, to the staff at the Butte Montana U Haul.
derek a
|
Overall Experience
Rating:
5.0
Wish I could continue to rent there because it's the nicest, best run storage facility I've ever used!
cheral h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wayne C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily R
Rating:
3.0
Customer did not leave a comment.
Hailey D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patricia s
Rating:
5.0
Customer did not leave a comment.
Kayla K
Rating:
3.0
Storage experience was great however the night I went to move out I had rented a U-Haul and forgot my phone so I couldn’t not do the mobile check out with my storage unit when I dropped of the U-Haul I had every intention of going back to my unit to complete the process however I was completely locked out of the building doors were locked and the garage doors wouldn’t open
Rachel J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Doug S
|
First Impressions
Rating:
5.0
These guys always do a great job. The people are the most friendly and helpful, even when they are to busy. Great people
Leroy O
Rating:
2.0
Customer did not leave a comment.
Georgia W
Rating:
5.0
Customer did not leave a comment.
Christene M
Rating:
5.0
Customer did not leave a comment.
Evelyn W
Rating:
3.0
Nothing was well explained like access codes for entry and exit!
Got out of one unit which I rented 3 and THEN was explained no refunds for early exit.
Tell the customer how things work from get go.
scott d
|
Overall Experience
Rating:
5.0
The U-Haul employee was very helpful and friendly. Thanks so much!
Rob R
|
Online Move In
Rating:
5.0
Everyone on Jessica's team was always very helpful. We got our unit around June 3rd, 2023
tina m
|
Overall Experience
Rating:
5.0
The equipment leaked rain water in the attic area and there was gum and candy stuck to the inside of the box. Was not very accommodating to work around. I had to clean most if it up myself. The rain water leaking caused me to have to rearrange things from that area after noticing it.
Customer service was great and employees are very helpful on pick up and drop off. Facilities are clean and looked very nice!
David M
Rating:
5.0
Just wish access hours were extended due to our crazy work schedules but definitely love the security of the place and the guy who got us all set up was amazing.
Matthew D
|
First Impressions
Rating:
5.0
Maybe have more people checking customers out during busy times (I'd guess Saturday mornings are always busy). Really though, it wasn't a big deal. There were 3 people ahead of me and I was still out in 15 minutes.
Mark R
Rating:
4.0
Manager was great!
Joanne R
Rating:
5.0
Jessica and Tanner are both really nice and helpful!
Joel S
Rating:
5.0
(:
Levi H
|
First Impressions
Rating:
5.0
Already recommended to several people
Dean R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn L
|
First Impressions
Rating:
5.0
Great customer service, friendly.
Gerard D
|
First Impressions
Rating:
4.0
The hallways were a little dirty, but overall good experience,
Cheryl L
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Linda P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James H
|
Online Move In
Rating:
5.0
Good job u hall
Jason H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sherri F
|
First Impressions
Rating:
5.0
Have not moved in yet but will be shortly.
cassandra h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paula G
|
First Impressions
Rating:
5.0
The manager Jessica, was tremendous to work with. I was more than satisfied with everything. Thanks so much.
Marilyn B
|
Overall Experience
Rating:
5.0
I don’t usually do surveys, but this is the way every storage facility should strive to operate
Griffin B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Aaron F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
patricia t
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nova L
|
First Impressions
Rating:
4.0
To have staff explain how to enter and punch out would be helpful so alarm doesn’t go off would help
scott d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jennifer S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurt D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM H
|
Overall Experience
Rating:
5.0
Thank you as always
JAMES B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John H
|
Overall Experience
Rating:
5.0
Very satisfied.
William M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol S
|
Online Move In
Rating:
5.0
We loved the people we worked with, so friendly and helpful. First class
Marilyn B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mike F
|
Overall Experience
Rating:
5.0
Thank you for everything couldn’t ask for a better place to store humidity controlled and that’s what was needed. Thank you again.
Mahalo Aloha
Doug S
|
First Impressions
Rating:
5.0
Everything's really clean and there surveillance. Employees were helpful and seem to keep a good eye on the units, walking around ect. which was reassuring. Good access and a good location, prices are reasonable.
Celeste G
|
Online Move In
Rating:
5.0
My only suggestion for improvement would be to have a couple of the carts to transport items to storage units that have locking wheels. Some of the heavier items if I try to get it off by myself, the cart with a roll and I would have to try to hold it with my foot to keep it in place. Thank you!
Ellen D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
patricia t
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sara R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kandy k
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
bob b
|
First Impressions
Rating:
4.0
They didn’t explain that u had to use your code when u got there even if the doors were opened. So when I moved in I had made the alarms go off twice I didn’t like the they scared the crap out of me even tho I had earbuds in not cool. But after I called and she explained everything then I knew what I was supposed to do to not make those loud alarms go off again! Other then that it was really easy to sign free
Lavette H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Calvin K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Josh W
|
Overall Experience
Rating:
5.0
Thank you
JAMES K
|
Overall Experience
Rating:
5.0
Tanner did a good job.
Cal S
|
Overall Experience
Rating:
5.0
Thank you for the lock.
Julie D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amber F
|
Online Move In
Rating:
5.0
Jessica is awesome! She has solved my problems with storage and vehicle rentals multiple times over the past 16 months.
Kevin P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Coley C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shannon D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PEGGY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elaine E
|
Overall Experience
Rating:
5.0
This location was the best indoor storage I have ever seen. You can drive in your Uhaul and unload inside to beat the weather!!! I'm confident enough to say it's got to be the best one in Butte MT. The prices are more than reasonable and did I mention your not unloading in the cold?
Manuel S
|
Online Move In
Rating:
5.0
Jessica York is the nicest person in Butte and an excellent manager!!
Tom T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Holly S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Edward R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tyler W
|
Online Move In
Rating:
5.0
I haven't needed to use them yet, but the covered drive-in load/unload bays look really useful!
Kevin P
|
First Impressions
Rating:
5.0
Glad to have a secure, safe and temperature controlled storage place in town. Thank you!
ROGER A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Troy S
|
First Impressions
Rating:
5.0
Jess and Shane were extremely helpful getting me set up with a storage unit and explaining what I needed to know. Excellent facility!
Phil G
|
First Impressions
Rating:
5.0
Excellent customer service!
shylon t
|
First Impressions
Rating:
4.0
I had to get a lock because none was left in my storage unit
Cheryl C
|
Online Move In
Rating:
5.0
Will be using the facility again soon.
Nicolette L
|
Overall Experience
Rating:
4.0
This is my first encounter with this specific U-Haul facility. So far everything and everyone have been very accommodating but, I never give 5 stars until I know more about how things go over time.
In 6 months or so I will review again.
KIM G
|
First Impressions
Rating:
5.0
Everyone has been amazing and has helped all the way thank you so much
Raven S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff A
|
First Impressions
Rating:
5.0
The move in process was very easy. The only thing I had a little trouble with was opening the lock package. I wish it had been cut open a little bit for me. Overall I think I am very satisfied and will recommend the facility to others. I have to rent a little truck so I will return to have help with setup.
Nicolette L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Abigale S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kennda B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Becky S
|
Overall Experience
Rating:
5.0
Would be nice to have 10x20x10 units
Marwan M
|
Overall Experience
Rating:
5.0
The woman who helped me at the front desk in Butte on Tuesday was knowledgeable competent and friendly. I was very happy to work with her. She deserves a raise and a promotion, no doubt in my mind. Thank you again!
Kim H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristina B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jerri C
|
Overall Experience
Rating:
5.0
Jessica York is God sent! From start to finish and every moment in between. Professional, kind and just a real hard worker. Thank you Jessica 😊
Chris N
|
Overall Experience
Rating:
4.0
Need 24 access to move stuff into storage, but will work with the current hours
Mary k
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Melissa B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erin F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Becky S
|
First Impressions
Rating:
5.0
We needed temporary storage, the manager was wonderful.
Facilities are under construction, so the secure temporary unit was perfect.
Michael W
|
Overall Experience
Rating:
5.0
Haven’t moved in yet, that will take place as we de-clutter