So far so good and this was my first experience!!
Eleanor T- New York NY
- Cambria Heights
- 11411
Customer Reviews for U-Haul Moving & Storage of Cambria Heights
(Between E Francis Lewis Blvd and Springfield Ave, No on-site parking available for customers during rental)
Services at this Location:
Contact Us
207-05 Linden BlvdCambria Heights, NY 11411
(Between E Francis Lewis Blvd and Springfield Ave, No on-site parking available for customers during rental)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
JIMMY H- Rating:
- 5.0
Customer did not leave a comment.
Sarah J- Rating:
- 5.0
Customer did not leave a comment.
Bashir A- Rating:
- 5.0
Customer service was amazing.i didn't know what size Unit I needed my agent was so helpful.return was quick and easy
lisa j- Rating:
- 4.0
Customer did not leave a comment.
KENWYN C- Rating:
- 5.0
Customer did not leave a comment.
GRETHEL L- Rating:
- 4.0
The young man working the yard did a great job. When I pulled up in the yard, he asked what I was picking up. I told him the car hauler. He directed me to back up to it. He started hooking the trailer up to my truck . After finishing the paperwork in the office. He checked the lights and then I was on my way.
Anthony B- Rating:
- 3.0
Customer did not leave a comment.
KHARI B- Rating:
- 2.0
The phone charger and the a/c was no working
Sergio C- Rating:
- 5.0
Customer did not leave a comment.
Gurpreet S- Rating:
- 5.0
Customer did not leave a comment.
KIMS T- Rating:
- 5.0
Customer did not leave a comment.
KA W- Rating:
- 4.0
The sign in the truck says to sweep clean. I swept extremely thoroughly and was told even though the sign says to sweep clean I’m supposed to wash the truck also. What’s the point of having the employee there that’s supposed to actually clean if I’m threatened with an additional fee even though I did as the sign says?
RENALD P- Rating:
- 5.0
Customer did not leave a comment.
DOMONIQUE C- Rating:
- 4.0
Customer did not leave a comment.
Anthony D- Rating:
- 1.0
I have ordered the 26 feet truck, they gave me 20 feet instead. When I called them to enquire, theysaid they called me which not true text message I couldn't check. The manager hung up on me without providing satisfied wayout. The app is complicated dose not work well. Customer service is horrible. Management is unprofessional and not trained to handle complexities. We are small airfreight company do alit of business with penske, they charge more money but they treat respectfully and mentain their promises. Consider this our last transaction with uhaul.
Arslan M- Rating:
- 5.0
Customer did not leave a comment.
WALTER W- Rating:
- 4.0
Customer did not leave a comment.
JUNEPAULETTE A- Rating:
- 5.0
Great customer service thanks so much
Chanel b- Rating:
- 3.0
The mileage, I didn’t understand how to mileage was calculated from a different vehicle, not the vehicle that I rented for whatever reason the lady was having a hard time with the vehicles cluster so she went to another vehicle and took a picture of the cluster then we went back inside of the U-Haul, and she gave me the bill. I actually took pictures of her with another vehicle taking pictures of that cluster and also said I did 400 miles when I never left impossible.
paul f- Rating:
- 5.0
Ed and his manager were an amazing help! Very friendly and went above and beyond with the service.
Alexus G- Rating:
- 5.0
Customer did not leave a comment.
WRENFORD G- Rating:
- 5.0
Customer did not leave a comment.
Dawn G- Rating:
- 1.0
Manager and customer service agent was rude. Charged me extra for cleaning where they received the truck as it was
MDTANYER A- Rating:
- 5.0
Service is great at this location
DAMIAN F- Rating:
- 3.0
The staff are little rude
Renal S- Rating:
- 5.0
Nothing as far as am concerned Great PR..
Roy G- Rating:
- 3.0
Customer did not leave a comment.
MAMADOU D- Rating:
- 4.0
Customer did not leave a comment.
PRINCEEMANUEL R- Rating:
- 5.0
Customer did not leave a comment.
Devorah J- Rating:
- 4.0
your service was good
roosevelt w- Rating:
- 1.0
Explain more
Diana J- Rating:
- 3.0
Customer did not leave a comment.
Ebony P- Rating:
- 5.0
The front desk experience was professional. Staff responded all questions and concerns. The van was clean
CHARLENE W- Rating:
- 5.0
Staff is very helpful and efficient!
Bernadine G- Rating:
- 3.0
I was sent to another location from the original reservation
Melquisedec Q- Rating:
- 5.0
Customer did not leave a comment.
Anthony A- Rating:
- 5.0
The young lady who took care of us was very helpful, pleasant, and patient. Excellent customer service!!!
Panya R- Rating:
- 5.0
Customer did not leave a comment.
NIJA H- Rating:
- 5.0
Get more truck at this location
PAUL L- Rating:
- 5.0
Keep it as is
PATRICK F- Rating:
- 5.0
Customer did not leave a comment.
Primrose L- Rating:
- 5.0
Faster check out...
Chris M- Rating:
- 5.0
As a first time user of the U-Haul service , staffs are very helpful and kind .yes I will definitely recommend that location to persons .. thank you guys..
ELIAS D- Rating:
- 5.0
Customer did not leave a comment.
Lee b- Rating:
- 4.0
Customer did not leave a comment.
Kitwana R- Rating:
- 4.0
Customer did not leave a comment.
VILNER E- Rating:
- 5.0
Monday team is still learning but the ladies did their best and tried to help everyone. The return team on Thursday morning are amazing. Those gentlemen are very efficient. They are amazing.
Lewis B- Rating:
- 5.0
Customer did not leave a comment.
Mohamed A- Rating:
- 5.0
The time waiting for approval
Prince G- Rating:
- 5.0
The employees did are great all the vehicles are always clean and maintained the manages the best the crew works together sometimes be crowded but they get you in and out as fast as they can I recommend this location 24 hours 7 days a week appreciate you you all keep doing a great work
Sheldon P- Rating:
- 5.0
Customer did not leave a comment.
Claudia C- Rating:
- 5.0
Check and make straps work on car dolly
edgar c- Rating:
- 5.0
Customer did not leave a comment.
DIANNE A- Rating:
- 1.0
The man that was checking me out was so terrible. I cleaned the car, and was spotless but he told me to wash it with water. He sent to the gas station nearby but it had no water. He was soooo desperate to charge me the cleaning fees. He said even if I clean he will still charge the cleaning fees. Which I did the self checkout after. Was the truck clean enough? Of course it was.
Zakaria A- Rating:
- 5.0
Customer did not leave a comment.
Justin B- Rating:
- 5.0
Customer did not leave a comment.
ruby j- Rating:
- 5.0
Always a pleasure working with the staff at this location. Pleasant, Friendly and prompt service. I left a package in the cargo van and it was retrieved. Excellent Customer Service.
JEAN D- Rating:
- 4.0
Customer did not leave a comment.
WILLIAM S- Rating:
- 4.0
Customer did not leave a comment.
Horace N- Rating:
- 5.0
Keeps giving the above services
Herbert M- Rating:
- 4.0
Customer did not leave a comment.
Geraldean S- Rating:
- 1.0
The trailer was infested with roaches and incredibly dirty
VANESSA N- Rating:
- 5.0
Customer did not leave a comment.
Vishma M- Rating:
- 5.0
your service was very good
Francois D- Rating:
- 5.0
It was great ! The young man I spoke to few days before was informative. The Lady who assisted on 1/11/24 was great. She even knew men that could assist me in my move. I believe her name is Shelly. Shout out to Shelly !!!
JUNES J- Rating:
- 5.0
Customer did not leave a comment.
Gedney S- Rating:
- 5.0
I don’t think there’s anything you could have done to make thi experience more delightful. The two guys working there were so pleasant and helpful. You don’t get that kind of service anymore. It was Sunday morning and they seemed grateful to be there. Most young people show the opposite. You guys are lucky to have these two not one but two beautiful young men hats of to them . I never write comments but I was moved by these two young men helping each other. Marie Woodson
Marie W- Rating:
- 5.0
Customer did not leave a comment.
ADEOLAS A- Rating:
- 5.0
The process took more than an hour. I rent trucks 4 times a year. It should be all in your computer by now. I will be looking for a more accommodating rental agency.
Andre C- Rating:
- 5.0
The van I had need a wheel alignment other than that great experience
Juan J- Rating:
- 5.0
Customer did not leave a comment.
Dorothy G- Rating:
- 5.0
All went well more eqyuipment needed in some areas .
Gedney S- Rating:
- 1.0
Better customer service. Staff was unfriendly and not helpful at all.
Virginia T- Rating:
- 3.0
Customer did not leave a comment.
Ryan M- Rating:
- 5.0
The staff was very friendly and helpful. I was called upto the service desk, and in a matter of minutes, I had my equipment and was on my way. The 5×8 was very cleaned and well maintained. I would rent from this location at anytime of needing uhaul equipment.
Cleveland W- Rating:
- 2.0
The 1st rep was very helpful and nice I said to myself wow I will always use that location not so fast when I returned the truck it was a different person there he was as nasty and impatient he wanted to overcharge me he counted the day that I picked up the truck as one day we argued about that I asked if I brought the truck back the next day at the same time that I picked it up and he said that would be 2 days he went and did something on the machine and stop talking a few minutes later he just leave while i was calling u_haul to find out my option. He was just awfull in a nut shell too much to write would rent u haul again but never that location
judith k- Rating:
- 4.0
Nothing
Dwight A- Rating:
- 5.0
All u have to do is to keep doing the same service and standard
CHRISTOPHERBARRI B- Rating:
- 5.0
The representative was of great help, he made the the experience super easy....
Nathaniel B- Rating:
- 4.0
Customer did not leave a comment.
Mauro T- Rating:
- 4.0
Everything went smoothly thank you.
michael m- Rating:
- 1.0
I had a lot of trouble getting the car to start. Car was dirty. Very bad experience on 12/28/23
Mario L- Rating:
- 5.0
Customer did not leave a comment.
Kavon K- Rating:
- 5.0
Customer did not leave a comment.
almog b- Rating:
- 4.0
Smoky cabin when I picked it up. later found the van leaked on to our sound equipment. It was a rainy two weekends to have a van that was not water proof.
ANDREW C- Rating:
- 5.0
The check in process is to long and technical , not everyone is 18 years old and is internet savvy. Also if you don’t have a person with a phone that answers you can’t get a rental. Since when are my needs based on a 3rd party answering the phone ? They don’t tell you this when booking the rental. What if I have no friends or family with a phone? You got my credit card and all other info why are you dragging someone else into my business? Thank you.
charles f- Rating:
- 5.0
Customer did not leave a comment.
Ryan M- Rating:
- 5.0
All went well. I didn't have any problems.
harold r- Rating:
- 5.0
Excellent service
Peter H- Rating:
- 5.0
Customer did not leave a comment.
Lee B- Rating:
- 4.0
Customer did not leave a comment.
Eileen S- Rating:
- 5.0
Customer did not leave a comment.
Devante Z- Rating:
- 3.0
First, the person at the front desk should be more personable. She barely looked up from her phone when we entered and hardly made eye contact when addressing us.
DORRETTJ M- Rating:
- 1.0
Customer did not leave a comment.
yugesh B- Rating:
- 5.0
Customer did not leave a comment.
osberne d- Rating:
- 3.0
I booked the 9' van at Regency hall, Springfield blvd, Queens Village. I checked in online but the lock of keybox stuck and did not opened despite several tries. I made a call to customer support. They gave me back up codes but nothing worked. all this fuss waisted my precious one hour. later I have to go to Linden Blvd, Cambria Heights locations where a desk representative gave me a 10' truck. nobody gave me a compensation for westing my time and effort.
ali s- Rating:
- 5.0
I was satisfied I have know complaints .
Cedrick J- Rating:
- 1.0
I recently rented a vehicle from your company and unfortunately had a disappointing experience. Firstly, despite returning the vehicle earlier than initially agreed upon, I was overcharged. The final bill did not align with the estimated usage, and I feel unjustly billed for added charges that I should not have been charged.. I used less miles than was estimated and returned the vehicle with more than the gas I originally received as well as brought it back earlier than intended. Moreover, the customer service I encountered was in poor taste. I believe in fair and transparent transactions, and this experience has left me dissatisfied. I hope that future customers receive better service and more accurate billing.
Isheika O- Rating:
- 5.0
Customer did not leave a comment.
Edwin S | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
ELIZABETH C | Overall Experience- Rating:
- 5.0
The young lady that work the early morning shift is a excellent work keep the place well kept all the times
MANSFIELD G | Overall Experience- Rating:
- 5.0
Need more worker
RHONDA B | Overall ExperienceAdditional Services at this Location
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