Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff there was very knowledgeable and helpful.
Calvin B
Rating:
5.0
Nothing to complain about. Great service and the process was super easy.
Louis M
Rating:
5.0
Good costumer service
alice a
|
First Impressions
Rating:
5.0
Chantiel is great and Always a pleasure to deal with.
ROBERT D
Rating:
5.0
Efficient check in.
Robert B
Rating:
1.0
I've been renting vehicles and trailers for years and this experience is making look at other sources for my future business. I never had a location charge extra fees and then lie to make excuses. I was told the vehicle needed extra cleaning. My employees and I cleaned it out. Why else would be returned 12 hours earlier without being cleaned. will not be back there again.
Emilio D
Rating:
5.0
Customer did not leave a comment.
OVIDIU D
Rating:
5.0
Staff was helpful. Very friendly, efficient, and helpful.
Richard L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Charles A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rodney T
Rating:
5.0
Customer did not leave a comment.
nicole g
|
First Impressions
Rating:
5.0
Girl that checked us in was VERY knowledgeable, had an open unit in the size we needed too. She made it very easy to do business!
KEVIN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gloria m
Rating:
5.0
Only one complaint, which I forgot to mention when I dropped the van off. Apparently someone had cleaned the floor mats with something that left them feeling slippery. Unfortunately, that slipperiness transferred to my sneakers, and also to the gas and brake pedals, so I had to be very careful that my foot did not slip off of them, especially the brake pedal. My wife had the same issue on the passenger side, which made it a little dangerous when she was trying to exit the vehicle.
Michael R
Rating:
5.0
Staff is always polite and helpful. Always have a pleasant experience.
Andrew H
Rating:
5.0
Customer did not leave a comment.
ethel P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
teona s
Rating:
5.0
Customer did not leave a comment.
Karen L
|
Overall Experience
Rating:
5.0
The two young women who was working was definitely helpful and was very professional..I would definitely use them again...
CALVIN B
Rating:
5.0
The manager was professional and courteous. She assisted me and answered all of my questions and concerns. I will only rent from that facility in the future.
H. Harrison
Henry H
Rating:
5.0
Customer did not leave a comment.
Paul S
Rating:
5.0
Great people
Saidam S
Rating:
2.0
While your customer service people were nice, they put me in the wrong truck. It was filthy and needed the alignment done so badly that the wheel was almost 45 degrees out of center while driving. This could have been avoided when I called to ensure my rental would be for the above location they assured me that it would be and offered me a 20' truck instead of the 15' truck due to an issue (didn't state the reason but that I was assured to have a truck at the above location) Now I know why. AND it felt like a death trap on the Highway the entire drive (85 miles!!!!). I am a skilled truck driver so I know how to handle this and roadside assistance would have been zero help. Other than to cause further delay. I got up there and contacted the second location. Only to be informed that it had a HISTORY of being passed along and not fixed!!! Inside the box was a zipper bag for packing blanket return and it was filled with cigarettes!!!! I don't smoke!! And because I limped YOUR equipment to my location and returned it you wanted to try to charge me another day??????? Make this make sense. NEVER RENTING ANOTHER TRUCK FROM YOU EVER!!!!!
Lynn B
Rating:
5.0
Excellent help by employees
David L
Rating:
5.0
I was able to get a pickup van on a very short notice. The equipment was clean, had enough gas and the customer service rep at the front desk gave me information on ezpass, estimated breakdown of the billing and I was able to leave my personal car on property until I return the rental. I will use this location for future rentals.
krystal r
Rating:
5.0
N/A
Timothy K
Rating:
4.0
This location is fine but Uhaul has some work to do in the area of customer service at a higher level. The website said that 748 Sicklerville Road in Williamstown, NJ has trailers available. This is a lie. When I selected that location there were no trailers available in any size at any time. I wanted to rent from this location because it is convenient for me, the customer. I reserved a trailer at Sicklerville Road, printed my reservation at Sicklerville Road, but there was no way I could ever rent from Sickerville Road because to that point Uhaul lied to me. Instead, I luckily noticed that my reservation had been moved to Berlin. That is the first problem. The second problem is that instead of Uhaul moving the equipment to my selected location, Uhaul forced me to chase down Uhaul equipment in an area unfamilar to me. If Uhaul understood customer service, Uhaul would have moved its equipment to Sicklerville Road to satisfy my reservation on Sicklerville Road. After all, it does have wheels. No, instead Uhaul prefers that I, the customer, go out of my way and suffer the inconvenience of moving Uhaul equipment, This is very poor customer service at a higher level of management, which is disconnected from its customers. I do want to make it clear that the people at the Berlin location were fantastic, it's upper management that sucks.
Gregory K
Rating:
5.0
Good job
Maurice J
Rating:
5.0
Customer did not leave a comment.
ROB D
Rating:
5.0
Customer did not leave a comment.
NARDORAMIRO U
Rating:
5.0
Customer did not leave a comment.
PAUL D
Rating:
5.0
Your payment amount should be able to change the amount you want to make payments ahead of due dates and amounts. In case I can pay weekly till I have enough to pay rest of the balance by due date of bill.
Carmen R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ju L
Rating:
5.0
Customer did not leave a comment.
mark D
Rating:
5.0
Customer did not leave a comment.
kimberly c
Rating:
3.0
I was charged $9.95 and given a storage lock, I did not request. The storage unit was stuck and difficult to open and had to call for assistance.
FANI M
|
First Impressions
Rating:
5.0
The gentleman who was working there was an absolute pleasure to work with. Sadly I did not catch his name but we enjoyed our conversation and his insight on the area.
Jolie R
Rating:
4.0
Customer did not leave a comment.
vicky e
|
First Impressions
Rating:
5.0
The location and staff were excellent. U-Haul however was not. My original location for a reserve did not have the trailer and calling for help either put me back to the main phone menu after being transferred, or being transferred to the wrong department. Called cedar brook on my own quicker than it would have been dealing with the help line.
Chaz B
Rating:
5.0
No issues
Francisco G
Rating:
1.0
Improve on having the right location and the location having the right truck. I had to wait over 1 hr at both location when I rented just to receive the truck when I had 24/7 service. The second place I actually had to go to another location to pick up a truck because it was never confirmed but It was not communicated to me.
CARROLL W
Rating:
5.0
Customer did not leave a comment.
Stephen G
Rating:
5.0
Customer service was great!
Donovan S
Rating:
5.0
The same thing you do for me.
Guy T
Rating:
5.0
Chantiel is amazing to work with. She takes great care in helping and assisting all of your needs. I would recommend this location to everyone who is in need of storage or moving assistance.
Jeffrey I
Rating:
5.0
Customer did not leave a comment.
Angela H
Rating:
5.0
Customer did not leave a comment.
Erica C
|
Overall Experience
Rating:
5.0
Not sure because what you all did was perfect!!!!!!
Samuel G
Rating:
4.0
Customer did not leave a comment.
LISA F
|
First Impressions
Rating:
1.0
Over billed
tony m
Rating:
5.0
Customer did not leave a comment.
Jason K
Rating:
5.0
Friendly, polite, and helpful.
Charles A
Rating:
5.0
Customer did not leave a comment.
GREGORY K
Rating:
5.0
Customer did not leave a comment.
NARDORAMIRO U
Rating:
4.0
Customer did not leave a comment.
Carlton M
Rating:
5.0
I've used this location twice in the past 2 weeks for a very large move on a family house. Everything went really well, thank you.
Both times I had the same agent who was very friendly and very helpful. The store was also full of any and all supplies you would need to help with a successful move
William G
Rating:
5.0
Customer did not leave a comment.
William S
Rating:
5.0
I think that you should told about there being a Twenty dollar fee for using a credit card , I feel that policy shouldn’t be,and I can blame the person who was working , it should be included saying that on your web for booking but it’s , fleecing of America
Gary C
Rating:
5.0
Great manager and staff very helpful! and very nice!
michele a
Rating:
5.0
Very good!
Eric F
Rating:
4.0
Customer did not leave a comment.
MARK O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lisa S
Rating:
5.0
Customer did not leave a comment.
brittney t
Rating:
1.0
Lot of rats 🐀 ate my things, clothes, boxes, shoes and more
Rashawn E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHANIE B
Rating:
1.0
I didn’t rent a uhaul you guys let someone else use my information to rent a vehicle. I’m looking into as I type I think you guys should do an internal investigation to see how someone else was allowed to rent a vehicle in my name. Without the proper identification.
Saul R
Rating:
5.0
Customer did not leave a comment.
CRYSTAL M
Rating:
4.0
Very efficient and easy process
Glenda H
Rating:
5.0
Customer did not leave a comment.
Randall Y
Rating:
5.0
Great staff, informative and helpful.
Ross W
|
First Impressions
Rating:
5.0
Good folks. Very helpful.
Ross W
Rating:
4.0
Customer did not leave a comment.
Steven F
Rating:
5.0
Customer did not leave a comment.
Julia H
|
First Impressions
Rating:
1.0
Brian was not friendly at all from the moment I walked in to pickup to the moment I returned the truck. He confirmed that I placed an order for two rental dollies and then handed me the keys for the truck and said your trucks outside to the right never explained how to figure out which truck was mine. I was looking at the doors for the codes on the door to match the keys. I had to walk behind the building and ask somebody behind the building that was working And he took me over and told me they have the numbers at the very top of the truck. I get to the place that I am moving out of open up the truck and there’s no dollies on the back I called the store he asked if I want to come back to pick them up which I said no because I’m gonna pay more money and gas to go pick them up so he never apologized or anything. He just said that he would take them off the Bill I was not pleased at all and I would not recommend this location to anyone. I would also never use this location again when moving.
Briana R
Rating:
5.0
Customer did not leave a comment.
Walter P
Rating:
5.0
Friendly service
MICHAEL C
Rating:
1.0
I was recently blocked from my container with a lock on Went to find out why and was told my credit card was not available. Because my wallet was stolen and cards were cancelled . A simple phone call would have been appreciated but no I wasn’t given that courtesy. I will say the young lady at the desk was helpful but your company doesn’t know the meaning of so . I was also told I was grandfathered in because I was there so long but now you keep raising my rent . I’m looking for somewhere else to go at this point . Your customer relations stink.
William F
|
First Impressions
Rating:
5.0
Friendly n knowledgeable staff. Very helpful n accommodating. Easy in n out of facility.
robert e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
daniel t
|
Overall Experience
Rating:
5.0
Enormously clean and efficient process. Thanks for being ready for us and enabling us to be on our way quickly.
Deborah H
Rating:
5.0
Customer did not leave a comment.
Barbara W
Rating:
4.0
Customer did not leave a comment.
Nicole Z
|
First Impressions
Rating:
4.0
I did a self check out but when I got to the truck my equipment rentals were not there. Good thing the location is open and I was able to get the equipments. If it was closed I would have ended up moving with no equipments.
Gerardo E
Rating:
5.0
great people work here, I could not ask for better costumer help. and you can not get better prices too.
julio i
Rating:
5.0
Nice people work there.
Arnold R
Rating:
5.0
nothing PROS NO BS
peter m
Rating:
4.0
Customer did not leave a comment.
Nancy G
Rating:
5.0
The manager who was working was very nice and accommodating.
Scott F
Rating:
5.0
Both the representatives we the best they were super nice and took care of me I will continue to always use uhaul
Daniel T
Rating:
4.0
Customer did not leave a comment.
susan r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
angela s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jesse W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jesse W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
troy c
Rating:
5.0
None.. all went so well! The manager and workers were so nice and helpful. We will definitely bring more business to this location!
Frank P
Rating:
5.0
I like the people here. Efficient, professional and friendly. I rent trucks and have had a trailer hitch installed.
Paul H
Rating:
5.0
Excellent service, friendly staff, good prices and a very clean facility. Keep doing what your doing.
Richard L
Rating:
5.0
Customer did not leave a comment.
Andy W
Rating:
5.0
Great Experience
Coleen B
|
Overall Experience
Rating:
5.0
Regarding central calling to uhaul. When phone is answered by someone other than the store where I want to get the truck. Allow instant messaging to that store manager without a problem. Central staff gave me reasons why they would not allow the IM . Only until I pushed the issue did they relent.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
Susan H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VINCENT K
|
Overall Experience
Rating:
5.0
Tricia was “sensational” to me and made my whole U-Haul daily rental experience rewarding. She was so knowledgeable and helpful and kind. The truck was clean and in excellent shape as was the whole Route 73 faculty. I highly recommend anyone to rent from the facility.
John J
Rating:
5.0
They were the BEST storage place I ever used. The management were the most caring and understanding people when I had a difficult time. I'd use them again in a minute!
Joan R
|
Overall Experience
Rating:
5.0
Joe was very helpful. Very Respectful
joseph m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Saleaka T
|
First Impressions
Rating:
5.0
The employee sorry I don’t recall his name so so oolite and helpful. Great asset!!!
John A
Rating:
5.0
Customer did not leave a comment.
James W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Daniel M
Rating:
5.0
Friendly and helpful staff.
Steven C
Rating:
5.0
Joe was very helpful!!
John A
Rating:
5.0
The employees were very kind explainable very patient. Good employees.
LINDA M
Rating:
5.0
This is the 2nd time dealing with this location. Each time your staff was beyond amazing! Being in the Hospitality & Customer Service field myself for over 30 years, most times you are left beyond disappointed. Not the case either time. Your Manager the 1st time was absolutely the best , 10 out of 5 Stars. This second time, I wasn't sure what to expect, hoping for a similar experience. Very young gentleman, apologize i forgot his name. Absolutely the same exceptional service I received, yet again. Though this location is out of my way, however, because of the exceptional service provided both times, I ended up renting a storage unit from this location {there is one about 3 minutes from my house, this is about 15-20 minutes away}.
Long story short, each interaction was great!! I wish more companies had employees, such as you have. Even though I had just a few minor questions, they never seemed as though it was a burden to answer them. They answered them and then some, never woth any anger, disgust or makingme seem like I was takinguptheir time, rather the opposite. Beyondfriendly, knowledgeable and seemingly genuinely caring staff. Again, I would absolutely highly recommend this location, based on the staff alone!! Being in the Service field for many decades now, making a customer feel welcomed goes a long way!! A++++++
Thank you both for the times you spent with me. Also, the Phone reps were also very helpful, as well!
~Michele
Michele D
Rating:
5.0
Customer did not leave a comment.
Patrick T
Rating:
4.0
Customer did not leave a comment.
Jill Q
Rating:
5.0
Customer did not leave a comment.
LISA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shawn K
Rating:
5.0
Customer did not leave a comment.
martha g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roosevelt A
Rating:
5.0
Customer did not leave a comment.
Arsenya J
Rating:
5.0
Great
Susan B
|
Overall Experience
Rating:
1.0
This is awful
Joseph M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
James R
Rating:
5.0
The storage was still locked when I got there, but they removed the lock right away when I went back to the office. Otherwise, all of the staff I interacted with were very nice. The smoothest U-haul experience I've ever had.
Keisuke F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Delores W
Rating:
5.0
Friendly staff, very helpful. Will definitely be using your facility in the future.
Darin B
Rating:
4.0
Customer did not leave a comment.
John F
Rating:
5.0
The nicest, friendliest, people of all U-hauls I’ve worked with. I would def use them again.
Joseph B
Rating:
5.0
The interior of the car was left with dusty shoe marks on the door, the area of the floor not covered by the floor mats.
Lisa B
Rating:
5.0
The staff were very professional and helpful. If I were ever to need another storage facility I would choose uhaul first
micheal l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gretchen S
Rating:
5.0
Customer service was excellent - easiest part of our move!
dylan a
Rating:
5.0
The staff were great. The best customer service experience I have ever had.
The computer system was slow and they kept apologizing for it.
They were very friendly and helpful.
Adam L
|
First Impressions
Rating:
5.0
Great customer service
Adam L
Rating:
5.0
Customer did not leave a comment.
Joseph M
Rating:
4.0
Customer did not leave a comment.
Jonathan C
Rating:
5.0
The staff went above and beyond to be friendly and accommodating. The manager was wonderful!
tina w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John M
|
Overall Experience
Rating:
5.0
I had a great experience with how quick and easy it was to get everything in and out. I would just recommend that they finish paving and putting up lights in the back area. A little hard to navigate the bumps with a 26' truck and for safety reasons a little hard to see in the dark.
Thomas D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
van a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK B
|
Overall Experience
Rating:
3.0
I had a good experience and the staff was always helpful. Original came for price. Good All around at this location.
Aurthur H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rachelle J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gretchen s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michael r
|
Overall Experience
Rating:
5.0
Good service
Nemecio M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James S
|
First Impressions
Rating:
5.0
Garen is the best. Super helpful and very accommodating!!!
Angelo G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vincent C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jimmy W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leslie A
|
First Impressions
Rating:
2.0
2 catalytic converters were cut off and stolen from my work van while it was stored in your supposedly secure storage facility. The front desk employee had no idea how to proceed with the theft. Waiting to hear back from the regional manager.
George S
|
Overall Experience
Rating:
2.0
All good until I got less than 30 days notice to move my travel trailer. No problem with the fact that UHaul is expanding and all vehicle owners need to find other storage. However, it is unprofessional, unnecessary and flat out rude to send an email on the 11th of July to vacate before July 31st. I will never spend another penny at your business and will not recommend to anyone.
ANGELA L
|
Overall Experience
Rating:
5.0
Great experience, fair prices.
mike h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John R
|
First Impressions
Rating:
4.0
The only problem for me was that there were a lot of stinkbugs in the unit when I emptied it out, but I'm not sure how much space they need to get in, so maybe there's nothing that can be done about that.
Antoine J
|
Overall Experience
Rating:
5.0
I recently closed my account with uhaul after being a customer since April of 2015 and if needed in the future I will be going back to same location even if it is a bit out of the way. The crew at the rt73 in Winslow NJ location are very nice and accommodating.
THOMAS R
|
Overall Experience
Rating:
5.0
Pleasant and professional staff. Super clean storage facility. Reliable moving trucks. A+
Ayanna W
|
Overall Experience
Rating:
5.0
I have used three storage facilities since my move last year and UHAUL CedarBrook is by far the most accommodating. Currently I require a larger unit and would like to continue to rent there unfortunately there were no units available at this time.
aimee h
|
Overall Experience
Rating:
3.0
the bathroom was unacceptable. toilet was dirty !
Bernadett T
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Steven M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marianne M
|
First Impressions
Rating:
3.0
No problems! Thanks
Carl D
|
Overall Experience
Rating:
5.0
Thanks Dan, extremely polite and helpful.
Carmen D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
holly b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICK B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Harrison B
|
First Impressions
Rating:
5.0
Staff really friendly and helpful
isabella p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel N
|
Overall Experience
Rating:
1.0
Rented a 10x10 unit in jan of 2021 and it was broke into and everything stolen and manager could not give me a date when it was broke into and supposedly was looking at videos to see and the repwest insurance is bogus because after cop said burglary .. The insurance company denied me because of no forced entry the lock was completely broke off the door but no dates and times when it happened and i was paying every month for an empty storage unit... This place is totally at fault and are refusing to do anything about my deceased mothers belongings with my belongings and priceless memories as well
Jamie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael B
|
First Impressions
Rating:
4.0
storage unit i originally reserved wasnt available when i went to pay for the unit. was given a different option which worked out well
Mia F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joette M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
jennifer M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason M
|
First Impressions
Rating:
5.0
Dan was very friendly and very attentive. Also during my move in visit, he asked to answer the phone and attended to challenging callers... Well done!
Rachel F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danielle J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dorothy p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robyn D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carl D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bill L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
diana b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
COURIER P
|
Overall Experience
Rating:
5.0
I arrived in heavy rainfall, and did not know if I would have to walk around outside.No one else was in the showroom, so the clerk had plenty of time to work with me. I needed a lot of info, because I never rented a stall before, and was somewhat green. My 91 year old mother, could no longer live by herself, ans my sisters had moved out of state. In the process of selling her house, I had a lot of personal property to sell of dispose of. She thought she would have been going into a senior home, but that would not work well because of her health. The little bit that she would have taken to the nursing home, is the last items before the sale is done. I have no more room in my home, and neither does the family. She wants us all to have her possessions to remind us of her. It is a lot of work, but I must take care of her myself. We rented a 5'X10'X10', in the climate control section. The salesman shower me the sizes of the storage units, the items that I would need to make the move, and education me on all the new agenda. I think we should be able to fit it all, and other family members will have a need for what she owns in the unit. I am happy that all has turned out well, you guys are great. Thank You.
DIane V
|
First Impressions
Rating:
5.0
Great place, very clean and secure location. I have no worries about leaving my possessions there. Also they provide a very easy access to the site.
mike h
|
First Impressions
Rating:
5.0
No issues
Robert M
|
Online Move In
Rating:
5.0
All of my belongings remained in excellent condition throughout the entire time. The staff was always available & friendly. Thank you and I would highly recommend Uhaul moving and storage in Cedar Brook.
Melvin W
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Overall Experience
Rating:
5.0
great place & Nice folks... Tom T
Thomas T
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Overall Experience
Rating:
5.0
Keep up the good work guys
James V
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Overall Experience
Rating:
5.0
The staff was great they explained everything and the layout was very accommodating
LISA S
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Overall Experience
Rating:
5.0
Excellent sign in and help in upgrading the storage unit as well as helpful in opening the lock on my unit. Very accommodating
William T
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First Impressions
Rating:
5.0
Ivan was great!! He was very helpful and patient .. He is awesome ! Kudos and 5 stars!!! Need more people like him in customer service!!!
Jamie M
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First Impressions
Rating:
5.0
Thi place is very accommodating and very helpful I would recommend everyone to this location
Helen s
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First Impressions
Rating:
5.0
Everyone
At location very very
Helpful all the time
Every time.
Charles F
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aaron M
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas T
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First Impressions
Rating:
4.0
My only complaint was upon move-out.
I vacated my unit 3 weeks early and made sure to go into the office both before & after the unit was cleared to explain my intent. Yet, 3 weeks later, I still received a billing reminder. I had to call the office multiple times to get ahold of someone - when I did, they had no record that I'd cleared my unit. Although the matter was resolved, it was frustrating.
nicole c
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Linda R
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN J
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First Impressions
Rating:
5.0
Very happy with your Service
kevin&emaleen r
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Overall Experience
Rating:
5.0
Jovanni Mercado went out of his way to be helpful. Any time I went in all the staff were professional and friendly any way needed. I would highly recommend Cedarbrook for uhual rental amd as a storage facility.
Carol M
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Overall Experience
Rating:
5.0
Customer service advisor staff was great and very helpful.
Kevin W
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First Impressions
Rating:
5.0
I also contracted to rent a cargo trailer through that facility. Your staff was polite, knowledgeable, and super helpful. Could not have asked for better service! Thank you.
Kathleen K
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bill L
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First Impressions
Rating:
4.0
The gate for the drive up storage needs to be fixed. Other than that, Ivan was 5 stars.
BRUNO B
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First Impressions
Rating:
5.0
Govanni and Ivan were super helpful. Couldn't ask for better service
Kathleen K
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First Impressions
Rating:
5.0
Staff very friendly and helped me whenever I had a problem
Marie G
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
nicole c
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert H
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Overall Experience
Rating:
4.0
The only issue I had was some damage from mice. I think more could be done to control rodents.
Overall a positive experience. Would use this facility again.
LAURA M
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Overall Experience
Rating:
4.0
I had an issue with mice in my unit.
THOMAS A
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Overall Experience
Rating:
5.0
The staff at U-Haul of Cedarbrook were all incredibly professional, polite, and knowledgeable. The facility was clean and well maintained.
joseph w
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARTIN F
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Overall Experience
Rating:
5.0
Things at Cedar Brook have improved a great deal under Jovani Mercado. It also helps a great deal having the new service center. I would recommend to anyone.
rich c
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Overall Experience
Rating:
5.0
Jiovani was Great answered all our questions he was friendly and professional will recommend him to everyone who needs the service thanks for a great experience
Robert H
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First Impressions
Rating:
4.0
Facility is clean and maintained well.
Kimberli B
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Overall Experience
Rating:
5.0
Daniel was very helpful.
diana b
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First Impressions
Rating:
3.0
You should maintain the rates on a yearly basis
Bill N
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Overall Experience
Rating:
5.0
Was well pleased with your service
Leroy D
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Overall Experience
Rating:
5.0
best ever.
FRANCIS K
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Overall Experience
Rating:
5.0
Thank you
Michelle F
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Overall Experience
Rating:
5.0
I had one storage unit for three year and two others for a year. I never had a mouse or any live insects in my unit's.
The staff are always cleaning the unit yard and are very helpful and friendly.
LINDA A
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Overall Experience
Rating:
5.0
best ever, grate people in this store.
FRANCIS K
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First Impressions
Rating:
5.0
Thank you for providing me a high quality environment in which to store my property for the past year. The staff was always helpful, professional and friendly. I felt like a valued customer. The best!
Vanessa W
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Overall Experience
Rating:
1.0
Arrived to unload only to find my unit with a lock on it and office closed. Sunday April 14th at 5:30pm. Even after I was forced to by a lock.
Derek D
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First Impressions
Rating:
2.0
unit was Infested with bugs.Had household items and furniture stored.Had to throw most of it away due to spider eggs and mice. The manager,Alex is mean and nasty. Needs to be fired. Hated this place!
DOREEN F
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Overall Experience
Rating:
5.0
Nice
MILTON T
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Overall Experience
Rating:
5.0
Amazing Staff!!!! Super friendly and helpful. A++
Brian W
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Overall Experience
Rating:
5.0
Every think was great. Alex was very helpful.
Bob B
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Reservation
Rating:
5.0
Very helpful staff; made my move smooth and convenient. Thank you
George L
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Overall Experience
Rating:
5.0
Awesome, Express and professional.
Mile M
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Reservation
Rating:
5.0
Excellent service.
Michael K
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Overall Experience
Rating:
5.0
Would like anyone from management to confirm that we are paid off and owe no further payments to you.
Rich winkler
Richard W
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Overall Experience
Rating:
5.0
I began to keep my boat and trailer stored at this site in 2010 before U-Haul acquired it. Before than it was a poor site. Since U-Haul acquired it they have made it a wonderful atmosphere.
JUSTIN S
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Overall Experience
Rating:
1.0
there was a mgmt change and I was informed that U-Haul could no longer sign for my pkgs. then told it would cost $2/box. asked the mgr if he was willing to lose a customer. Poor, inexperienced Mgmt
