Customer Reviews for U-Haul Moving & Storage of Cedar Rapids

Rating:

5.0

Nice people

Rating:

5.0

Very professional service

Rating:

5.0

Kiley was fantastic, fast and answered all my questions. The office was so clean. I will definitely be back and recommend this location for future needs.

Rating:

5.0

Excellent customer service and friendly smiles from all. Thx again 😊

Rating:

5.0

Very friendly and helpful

Rating:

5.0

This was a very smooth UHaul experience--pick up was fast and easy, the equipment was all "as promised," and check in went quickly, too. The price was right, as well.

Rating:

1.0

Kiley S checked me in at Cedar Rapids told me that i had full tank couple days before that they gave me the same truck so i can get my stuff out of my storage there and i looked i had 1/4 i said to her no i dont told me to take picture so i did and the milage when i dropped it off in Des Moines they told me that i went 380 miles from Cedar Rapids,Ia to Des Moines,Ia said thats about 110 miles she gave me about 10 miles extra.so des moines people called cedar rapids and said that the milage that she wrote down was wrong i have proof took picture before i left their parking lot so they didnt charge me extra also it took awhile before i could leave

Rating:

2.0

I did mobile pickup and then I got there my key was not in the little cubby. I then go inside where I have wait forever because there was a line. Which I wanted to avoid hence why I chose mobile. They were unorganized and didn’t know where my truck was.

Rating:

5.0

Rachel was the best manager ever!

Rating:

5.0

Staff was so friendly and extremely helpful! Very accommodating and made sure that I was getting the exact equipment that I needed.

Rating:

5.0

The two ladies were quick, efficient and very friendly. They even educated me on the proper way to connect the chains from the trailer since the guys at the pickup point clearly didn't know what they were doing.

Rating:

5.0

Fix the brakes. They were badly worn.

Rating:

5.0

Went above and beyond to work with me would recommend them to anybody

Rating:

5.0

The 16th Avenue SW, CR, IA location is Highly Recommended and Appreciated for its Excellent Staff, Great Service and Remarkable Leadership.

Rating:

5.0

Staff is great!

Rating:

5.0

Love the girls who work here and all their help! Thanks for making this stressful time easy.

Rating:

5.0

The women on the phone calls were very helpful helping us to extend the length of time we were needing the truck.

Rating:

5.0

Rachel and her crew were amazing and friendly! Most definitely would recommend Rachel to anyone! She has become an amazing friend for life for sure!!

Rating:

2.0

There were rat droppings all over our stuff

Rating:

5.0

Great attendant. She took care of getting me checked in so quickly. Very nice.

Rating:

5.0

A+++ Rachael was amazing!!

Rating:

5.0

Rachel and the staff are outstanding. Very helpful and polite.

Rating:

5.0

Actually was really impressed on the whole experience super easy hassle free i would definitely use this uhaul again as well as recommend to anyone in need

Rating:

5.0

The Staff was friendly and easy to work with. I will be recommending them to everyone.

Rating:

5.0

Super easy to reserve and very reasonable priced. Was in and out within 5 minutes. Great customer service!

Rating:

5.0

Both Callie and General Manager, Rachel, were super helpful and patient with me when I accidentally showed up with the wrong-sized ball on my trailer hitch. Other than this one hiccup, the whole experience was great and I will continue using U-Haul and their many services. Thank you! V/r, David R. Hayes

Rating:

5.0

Rachel and Callie were the best and were so helpful to me!!! Thank you :)

Rating:

5.0

Rachel was AMAZING! Went above and beyond to help us! Will definitely go to her again!

Rating:

5.0

Made moving so much easier, no hassles and great customer service experience

Rating:

5.0

Pleasant Experience.

Rating:

4.0

Very Satisfied With Manager! No Complaints.

Rating:

5.0

I just want to say that Rachel and her employees at 16th Avenue in Cedar Rapids has and will always truly be an amazing staff of this facility from day one as noted in a previous comment. I will admit that she and her team worked very hard and closely with me when I fell into some financial hard times to where I pretty much was at the point of giving up on my grandparents heirlooms,pictures,estate items and things personal of past that could never be replaced. As anyone who has lost a loved one knows the struggles of grief and loss and hardships therein know how precious those last artifacts are of persons who have raised you since birth.Just as I had given up on the fact that I wouldn't be able to get my storage out It was a miracle that Rachel and Nikki and Jon and staff of 16th Avenue were able to help me and my family get out of the out of control situation and come to a solution and all was good! I will say this about the staff at this location and that is they need commended and recognized by their upper management partners and supervisors, and most importantly the members of the communities that they serve.Also for their compassion during times of hardship,the team effort, the family oriented atmosphere from the moment you walk in to the facility to when you leave the facility they are there every step of the way. It is sad to see them in our rearview but with tears of joy, and sense of happiness we will always be ever grateful and thankful for everything that the staff of this facility has so diligently presented and they will always be a part of our family!! I thank you guys dearly and there's nothing more or less that I could do to repay the hospitality that you've shown! Keep up the Great work and my referral for anyone needing services will be the 16th Avenue Cedar Rapids facility for a lifetime. GOD Bless and GOD Speed! Jordan Proctor and on Behalf of the Proctor Family.

Rating:

5.0

The Gal In Charge Was Very Friendly, Courteous And Helpful.

Rating:

5.0

I always go to this location because they have the best service, the best prices and most availability.

Rating:

5.0

They are the best! I love working with them!

Rating:

5.0

Saleswoman was great! She was very helpful and had our truck ready quickly.

Rating:

5.0

I got excellent service from Rachel

Rating:

5.0

Cleck very helpful Keep up the good work

Rating:

5.0

Excellent customer service and fast service

Rating:

5.0

The staff at this location are amazing!!!!! So helpful and seem to enjoy their jobs

Rating:

5.0

Awesome job u haul team thank you

Rating:

5.0

Thank you so much!

Rating:

5.0

Manager was amazing, the beginning of my experience not so much as I originally had set up to pick up at 700 something center point road.. No one was there even though they were supposed to be open by 8 and pick up was 8 am by 815 I called the main uhaul number and asked to change locations since no one was at my designated location we changed to 16th Avenue sw the manager approached us as we entered was very friendly, helpful, great customer service.

Rating:

5.0

Rachel Ransom was wonderful to work with. She answered all my questions and was extremely helpful.

Rating:

5.0

Rachel was the only employee out of 20+ other employees that I interacted with over the last month, pertaining to this rental. At least SOMEONE in your company has integrity, and honesty.

Rating:

5.0

The woman who helped us was great. U-Haul had switched our location last minute due to an issue at the original location and she was friendly and ready to help. She was very knowledgeable about the equipment and really appreciated her time and help.

Rating:

4.0

I rented a 20' truck. The agent told me that the gas tank was full and that I needed to return the truck full. The paperwork also said the truck was full. I drove the truck 86 miles and filled it up right before turning it in. It took 18 gallons of gas to fill. Unless your trucks only get 4.8 mpg, I got screwed on the gas. The truck was not full when I picked it up.

Rating:

5.0

Everything went well for us, I wouldn’t change anything.

Rating:

5.0

Excellent service! Quick but thorough. Great crew.

Rating:

5.0

Rachel and her team were wonderful to deal with. I needed to switch my truck size upon arrival Rachel took care of us with a smile and said no problem. She also told us about Sammy U. Me and my moving crew had a blast finding him. Thank you all for taking care of our moving needs quickly and with a smile!!

Rating:

5.0

Rachel, Kylie and the rest of the staff there were outstanding represtitives for your company. Each time I gad interactions with them they were professional and helpful. I can't say enough about the quality of their work ethic.

Rating:

5.0

Kiley S and the other U-Haul employee (I can't recall her name) were excellent to work with. Knowledgeable, professional and friendly at both pick up and drop off. I really liked working with them.

Rating:

5.0

Rachel the manager here was just incredible. I'm so grateful for her help and the service provided at this location. We were in a stressful time, and they all treated us with care, respect and kindness. Keep Rachel and her team around, they were amazing and she deserves all the accolades!

Rating:

5.0

Rachael & staff were outstanding. When needed, I will rent from them everytime.

Rating:

4.0

Web site directions not consistent with rental requirements i.e. alternate contact optional on website but actually required. Website clunky and not clear

Rating:

5.0

Once again the staff at this location exceeded my expectations. Without a reservation, I was able to obtain a truck to finish moving my larger household effects. Check out and return was flawless and efficient.

Rating:

5.0

Luke the two ladies that helped us check in the vehicle and trailer both were good representatives for your company.

Rating:

5.0

Ladies went out of their way to help us get moved in and provide information about the surrounding area/town. Both were really nice and a good representatives of your corporation.

Rating:

1.0

So they want to review. Okay review this... Had my belongings there for about 10 months. Everything I owned. Times have been difficult and I've had to land all our stuff in the storage garage. Short version is some part of the staff and/or management took the liberty to break into my storage garage, steal several thousand dollars worth of our belongings, including kids toys, and trash what they left. One manager blames another, that manager acts like he has no idea what's going on. The fact of the matter is that after my garage was ransacked and burglarized, you all then went in changed my lock and put an additional security lock that had to be clipped off. Unfortunately the police here are completely incompetent and unhelpful without making me wait indefinitely for some to maybe show up and take a report. And of course since the management was involved, as far as I'm concerned, I get no help from them either. We're just out our stuff. I would never in my life recommend anyone take their belongings here to store them if they expect it to be safe and secure, that includes safe and secure from the staff and management hands. Time suck for a lot of people right now. People who have to resort to storing their lives in order to keep afloat. And then these people come into our lives. Smgdh......

Rating:

5.0

It was a very pleasant experience. Rachael was very helpful and extremely courteous and helpful. Everything went smoothly and people went above and beyond to make it a pleasant experience. I will rent again from them. thanks

Rating:

5.0

Very smooth check in. She was friendly & helpful.

Rating:

5.0

Highly recommend this U-Haul location !! Easy to reserve a trailer online, pick up and drop off both very quick / easy. Excellent employee's , very professional and helpful. Also, the physical location of this facility is convenient.

Rating:

4.0

The truck was sluggish and ran rough. I believe that it needs to be looked over by a mechanic. Other than that it was a free upgrade bc the size I reserved wasn't there but it got the job done and the woman was very helpful and good at her job.

Rating:

5.0

5 star service

Rating:

5.0

Make clearer 'drop-off @ the #380 BLAIRS FERRY Rd. NE Cedar Rapids, IA ( a NEW STORE Location in Cedar Rapids, Iowa ) =they WUD NOT TAKE OUR RETURN = we had to find and drive to another 'drop-off off @ 16th Ave SW, Cedar Rapids IA 52405

Rating:

5.0

Great service!

Rating:

5.0

The staff- especially when I closed was AMAZING. When I closed my unit they celebrated with me that we had purchased a house, but said that they were dad we’d be leaving.

Rating:

5.0

I had my storage unit for close to 3 years. Staff was amazing and always very helpful. I would recommend this place to anyone!

Rating:

5.0

I had a great experience with U-Haul Caesar Rapids. Our units were clean when we moved in and out, my only advice should be to handle the cobwebs in the units when cleaning them for a new rental.

Rating:

5.0

The staff went above and beyond expectations while helping with my moving and storage needs

Rating:

5.0

The customer service was exceptional!

Rating:

5.0

Signing up for the storage unit was VERY easy and the staff was extremely friendly. The rate was competitive and the unit was clean and fit our needs very well.

Rating:

3.0

The truck had severe safety concerns but the storage unit works great

Rating:

1.0

Rats ate my furniture and other items

Rating:

5.0

The front desk person was very nice and professional.

Rating:

5.0

Manager is extremely professional and pleasant.

Rating:

5.0

Rachel was polite, efficient, helpful, and professional. She's running a very good business, and I would recommend this location to others!

Rating:

5.0

Jon Lorasch is the best!!!! Thank you for your help, It means the world to me!!! A++++++

Rating:

4.0

The staff was really great and very helpful! Much appreciated!

Rating:

5.0

Staff was helpful and very professional

Rating:

5.0

Jon and the rest of the staff are AMAZING! They have been caring and helpful since day one and I've been at this location for a couple of years now. I really appreciate everything! Thank you.

Rating:

5.0

Staff were amazing and extremely helpful. What we thought were going to be huge obstacles, seemed extremely minor for the staff to be able to accommodate. We cannot thank them enough for making our move seemless on the U-Haul side of things.

Rating:

5.0

This lady rocks!

Rating:

5.0

I happened upon this business as a matter of convenience of location. After talking with the staff, all of whom were extremely helpful in accommodating my moving and storage needs, I can honestly say that I wouldn't consider any other storage facility and I would recommend it to anyone.

Rating:

5.0

Rachel is very organized and efficient

Rating:

5.0

Very nice place. Friendly staff

Rating:

1.0

I’ve been charged 3 different times for storage when the first month should be free!! Not happy

Rating:

5.0

The manager of this store Rachel and her employee were great with getting me in early actually then my scheduled pickup time of the vehicle. The paperwork was minimal and the overall respect from both of them was above and beyond expected!! They which by the way both handled a very unruly customer very well and used professional judgement and made the right decisions to remain calm and maintain composure even though a aggressive tone of voice had to be used to get the point across that he was to leave the store and continued to not obey commands, so after a final🤬🤬 "sir please leave my store,NOW" ✔️ please ,everything went well and the gals held their ground. I'm gonna say that 1550 16th Ave Cedar Rapids storage will be my forever storage rental facility!. "Thank you to everyone at U-Haul, you made a stressful last minute move really a relief off my shoulders."

Rating:

5.0

Rachel was so helpful and fun to speak with!!

Rating:

5.0

The lady was very kind and helped me right away. I feel that my belongings will be very safe. Thank you

Rating:

5.0

Rachel was extremely helpful and professional!

Rating:

5.0

Rachel does a fantastic job running the place, she's very knowledgeable and very helpful! She's the only one that I have talked with when I have been there for anything she definitely knows her stuff! Great job for this location. I wouldn't go anywhere else! Thank you

Rating:

5.0

They were always helpful

Rating:

5.0

Rachel at 16th Ave location was so helpful and just amazing!!! Great experience! I will definitely recommend this to my friends needed storage or assisting with a move!

Rating:

1.0

Unfortunately, I have to give this bad review!!! Rachael and her staff was Awesome!!! However My Unit, was INFESTED with Mice and Mice Drippings ALL OVER MY THINGS, To the point I was scared to bring half of it with me when it was time to Move it!!! It was VERY VERY BAD. I didn’t want any Mice Babies in my New Place, Nor anything that smelled like Mice Pee. It was Really Bad. I had to leave half my stuff there because it was totally destroyed. I use Uhaul for all of my moving needs and I will continue to do so but this was a Really Bad Experience when it was time to get my things out. I will be calling Corporate because I HAD some things that I really didn’t want to leave but I really didn’t have any other choice because of the conditions it was in. I will have to start over with some of my things but I refuse to put them in a New Home in the condition they were in. And when I called and asked, The young lady was like “Oh Yeah” “Sorry”!!! Not Acceptable!!!! Very Disappointed.

Rating:

5.0

Great service. Would recommend this company.

Rating:

5.0

Staff was extremely helpful and professional during an extremely stressful time for my family.

Rating:

5.0

The young lady working the front desk went above and beyond, great service, help and was kind enough to remind me I pulled off without the return on my security deposit, thanks again

Rating:

5.0

Excellent service lighting ok but not great for storage

Rating:

1.0

I paid back fee’s in full. Then they wouldn’t let me in to get my stuff. I had my key. Was told No.

Rating:

2.0

Lock broke staff member said they would take care of it as I didn’t care about the two things left inside. He said they would cut the lock and dispose. I agreed. A year later I’m still trying to be charged for it. Even went and signed a paper of release months ago and still harassing me

Rating:

5.0

I had my stuff in storage for almost 4 years and didn't have a problem one time

Rating:

1.0

Tried cancelling my unit TWICE via text and they never did it. Thus, I was overcharged by 2 months. Finally had to go in physically to actually cancel.

Rating:

5.0

We stored my daughter’s stuff temporarily when the pandemic hit during Spring Break at Cornell College. Never dreaming of what was to come, we haven’t been able to get back there from Mississippi to retrieve everything. It has been a financial burden but your staff has been kind and helpful.

Rating:

5.0

All good

Rating:

5.0

Very nice lady that works there she was great

Rating:

2.0

I was over charged for my unit as time went on I was locked out of my unit all the time

Rating:

5.0

Rachel was amazing. She provided excellent customer service for all of my storage needs. Thanks again.

Rating:

5.0

Rachel is amazing!! She was so helpful and she knew what she was doing. She has great customer service and is friendly and knowledgeable. Would definitely recommend and if needed will most definitely rent from Rachel at U-Haul and storage on 16th Ave SW in Cedar Rapids Iowa.

Rating:

5.0

Rachel and Monica were super nice and able to help me change the size of my storage unit the same day. They were really friendly and helpful.

Rating:

5.0

Staff was super helpful and friendly and everything went smoothly and efficiently. Rachel was amazing!

Rating:

5.0

This was my first time utilizing a storage locker and couldn't have been more impressed. Staff were friendly and helpful, lockers were very spacious and well kept, facility's were clean and thr entire area seemed very secure. I would absolutely use them again!

Rating:

5.0

Call attendants were very helpful and courteous and all around awesome

Rating:

4.0

We had a small Mishap But Rachel is a very nice lady who worked out everything and was so professional and Made sure my needs were met in a timely manner!

Rating:

1.0

My stuff was damaged during the derecho not looking to blame uhaul but asked if there insurance covered any of it they said no ok asked if they could let me use a dumpster they said yes if you want to rent one very disappointed been there sence before it became uhaul so very disappointed !! Will not use your service for anything and will recommend the same to anyone I know.

Rating:

5.0

Sam was awesome and very helpful!

Rating:

3.0

Lowering your rates would of kept us as a customer long term, however, found alternate cheaper storage elsewhere.

Rating:

3.0

Management now is great. Past, well I can't use those words on here. People deal with things everyday of their lives & past management didn't give a rat's @$$!

Rating:

5.0

Phenomenal Staff and Store! Would highly recommend using for Storage!

Rating:

5.0

This place is very clean was nice to have my stuff there and is easy to get in and out

Rating:

2.0

Was told all we needed was money and ID, but got there and also needed phone, proof of homeowners insurance, extra money if 24 hr access. Bc we used another # to confirm account via text, they had to sign papers for storage unit. And They had wrong last name on form.

Rating:

5.0

Handy and convenient.

Rating:

1.0

I have lived in AZ for 13 years the last time I was in Iowa was in 2011. Yet my kind act of helping my BIL pay for his storage unit is now going to hurt my credit. They are coming after me for a $1600 bill yet do not have a contract. I will be contacting the BBB and the credit burrows. It's sad that they know the manager before was cutting corners yet when I provided this information to them they did nothing to correct it.

Rating:

3.0

As a single disabled person ,they suggested i find someone to help me get through entrance of building as wheels on cart got stuck so i was not able to move in as planned. Guess I'll have to figure out how to meet someone that i could trust and would be willing to work for me.

Rating:

4.0

Small facility, but had everything needed. Staff was friendly and helpful.

Rating:

5.0

No problems, convenient, would rent again

Rating:

5.0

The manager was very friendly and I was going through some bad stuff and he understood and he helped me with my problem he was very friendly and very nice and very accommodating I gave him an a+

Rating:

5.0

The staff were extremely friendly and professional. Very helpful!!!

Rating:

5.0

Absolutely love this place and it's workers, and the owners. Best people hands down... I don't think I'll ever go anywhere else for any storage or uhaul, ever. Cause if they don't have what I need,then I don't need it.

Rating:

4.0

Had been at this facility since before uhaul acquired it. I had one of the bigger unit's (20×20) and over the past two years my rate was continuously raised until I couldn't justify keeping it. Great staff and I liked the facility.

Rating:

3.0

Everything was great except the amount of mice I found in my unit when I moved out. I was disappointed in that. Forced me to clean everything out to make sure I didn’t have any in my storage containers

Rating:

5.0

I find your staff the most friendly, cooperative, and helpful than many of the businesses that I deal with...And you are consistently that way in person or on the telephone... You are an 11 on a scale of 10... Judith Telenson

Rating:

5.0

The clerk was so kind, and helpful!

Rating:

5.0

The unit I reserved wasn’t immediately available as the previous tenant hadn’t moved out. The staff quickly found another recently vacated unit, ran down and cleaned it so I could move a load in right away.

Rating:

5.0

Great staff

Rating:

4.0

It was kind of a mix up at first. It was sorted out after awhile and it smoothed itself out.

Rating:

1.0

The new manager sucks I wish that place on nobody

Rating:

5.0

I would recommend UhaulMoving and storage to my family and friends

Rating:

4.0

I never had the chance to move in I canceled be I move in.

Rating:

5.0

Thanks to all of you for the good work and the best service

Rating:

1.0

The temperature controlled unit was below 40 and the gate ( not even attached) and doors were unlocked, the nasty lady behind the counter said it wasn’t going to be fixed in 3-4 days? How long was I paying extra for nothing at all? This is a very poorly run facility and the manager needs to look at who is taking care of his store!!

Rating:

5.0

The staff was very friendly and I would refer to a friend

Rating:

5.0

Thank you for your service

Rating:

1.0

in the few months that I had my storage facility I had a 65 inch smart TV and a boxer taken out of my unit they claim to be the number one in security even stated that I shouldn't need any extra insurance when I filled out that the application to get the unit and yet had to grainy footage to even see who had taken my television on top of that I moved out in July having made my July payment they knew and didn't put anything down got a hold of me in August where I told them that I had moved out a month prior in the locket been off and proceeded to tell me things were fine that they would get it documented only to be really gotten hold of in September with the same issue when saying it for the third time I received an email stating that I was trying to shirk my bill on to someone else which is completely false just letting them know for people that did their their checks and drive-thrus of the facility should have seen that the lock was off let alone the numerous times that should have been documented now I'm to be charged a cleaning fee and I don't even know what because they don't give you any numbers figures or dates I would never recommend your facility to anyone else every time I had to go into the office to make a payment or rent a U-Haul which I also did two times it took forever ridiculous never again!

Rating:

4.0

We left due to the rise in cost. It simply became more affordable for a shed. One other note, the truck rental operations often impede access to the storage, Perhaps by switching the large truck and trailer parking it would keep the path open? Not a huge deal but more of a safety as truck renters often stand in the open space, which is tight unaware.

Rating:

5.0

I had a fire in my building complex. Didn't know what to do about putting the things I could save away. Didn't have but 150.00 to store and to find someone to help me at that price.but the people at uhaul was truely a blessing because they gave me 1 month ftee. That gave me hope.thank you sooo much

Rating:

5.0

Doorway to inside units very small. Hard to get sofa through.

Rating:

1.0

I was told l would receive 1 free month of rental because I booked a 1 way truck. Was charged full price, and called to rectify twice and was told management would take care of my issue.

Rating:

5.0

The best experience I've had with Uhaul.

Rating:

5.0

Yes left storage clean no damage 😁 And rental a truck will be back soon. Thank you brain kind caring guy.

Rating:

5.0

I liked it because i ran into a little mix up with the lady on the phone when i got my e-mail there was mistakes but when i went it the next morning they fixed issue with no problem.

Rating:

5.0

Justin was very efficient and knowledgeable

Rating:

2.0

This location has a mice infestation problem. I’ve contacted Jessica a many of times about this situation. All she says was she can’t no nothing about it but supply mice traps, like really???

Rating:

5.0

Cedar Rapids U haul was a great experience. The person in charge was extremely welcoming. Also there was one in Olathe, Ks also extremely welcoming.

Rating:

5.0

Justin is the man!

Rating:

5.0

I loved the staff they were very nice and helpful

Rating:

5.0

N/A

Rating:

5.0

Nice work.

Rating:

5.0

N/A

Rating:

5.0

the guy helping me set things up was helpful and really nice. Explained everything simply.

Rating:

5.0

100 % satisfied with everything.

Rating:

5.0

The staff enabled me to get the storage I needed immediately, which was better than I originally came to rent. Thank you for your very good, supportive, & friendly service. H. Scheer

Rating:

5.0

Very helpful and courteous

Rating:

5.0

I truly appreciate the use of the storage these people are awesome.

Rating:

5.0

We have used this U-Haul facility three times in the last three months. Each time and they’ve been friendly very helpful and extremely courteous. We highly recommend and with enthusiasm this location!

Rating:

4.0

No comments

Rating:

5.0

They took care of our needs. Friendly professional staff.

Rating:

5.0

This facility went way out off the way to accommodate us after the death of a family member in which the storage unit belong to. With everything going on the meant alot to us.

Rating:

5.0

Your staff was very helpful

Rating:

5.0

Brian Myers and his staff did everything they possibly could to help me out of the mess the original UHaul place had created (662 Center Point Rd. James Santee). His franchise should be pulled.

Rating:

5.0

All the people I met there were polite and extremely charming and I do appreciate all the help that I was given thank you.

Rating:

4.0

Friendly staff

Rating:

5.0

great service saved me much money

Rating:

3.0

The foundation of my 10x10 unit CRACKED and covered my property in thick dust and dirt. UHaul HQ gave no compensation at all. Local staff were helpful, did what they could and were always friendly.

Rating:

5.0

Both Guys on 16th st. SW. In Cedar Rapids IA was very helpful, nice and thoughtful, couldn't of gotten it done w/o them.

Rating:

5.0

Customer service was great.

Rating:

1.0

My storage leaked and ruined a bunch of my belonging. Not impressed and I asked to talk to someone about it and he ignored me and just gave me my parting slip and said have a nice day. Again. Not cool

Rating:

5.0

Great service

Rating:

5.0

Renting a storage unit was a simple process. Great customer service.

Rating:

5.0

You all were kind polite friendly. It was nice to have someone show where ur unit is before you move in to it. So thank you very much.

Rating:

5.0

No complaints whatsoever.

Rating:

4.0

It's a great place to do with. My ONLY issue was the mice. Make sure you have totes and sealed and covered furniture. They chewed through our things and droppings were everywhere. Beware of MICE!!!

Rating:

5.0

Great day facility, Great service

Rating:

5.0

.

Rating:

3.0

It was fine

Rating:

2.0

Mialage was totally wrong I was charged for miles I didn't accumulate but the manager did go in and adjust it I'm now wondering if this is an on going situation that happens to other customers.

Rating:

5.0

Excellent service. Will be happy to use them again.

Rating:

5.0

Went above and beyond to help me in my time of need. Staff are friendly and helpful. Kind and compassionate. I will recommend them to anyone

Rating:

5.0

I would recommend this location to anyone who needs a place to store their belongings. The only thing I don't like is the fact that they could remove a lock for you if you were to loose your keys.

Rating:

3.0

Unit was cleaned out Friday and there were mouse droppings all over the unit and ruined a blanket we had stored.

Rating:

5.0

I had great experience at U-haul moving and storage in Cedar Rapids I will always call on them for my storage and hauling needs Thank You

Rating:

5.0

Overall great experience. Thank You.

Rating:

4.0

Friendly customer service reps. Easy to pay and card is easy to shut off and start security.

Rating:

4.0

I was dissipointed in knowing my two years of having my storage unit to learn my bed had been ruined from water damage very disappointing

Rating:

5.0

I love this place. And yes I will rent there again. And recommend friends and family there.

Rating:

5.0

Very nice and quick!

Rating:

3.0

I would come back to you guys I would like to say thank you you too all of you and the friend smile

Rating:

5.0

Office personnel: very friendly and helpful. Unit: very clean. Property/ facility: clean and well kept up. Fencing, gates and many cameras: make me feel this is a safe place to keep my belongings

Rating:

4.0

Overall a very good place. Longer summer hours would be nice. My one complaint is the placement of the exit swipe key box, it can't be accessed from your vehicle. Very secure and well maintained.

Rating:

3.0

To access my unit outside of 7a-7p I would have to pay another $10 for 24hr access. I don't need 24 hour access, but may need access 7p-10p. I also had to pay $11 for a lame round lock per U-Haul.