Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a truck for a day, but surprisingly managed to return it to the location within just under 2 hours. Despite the brevity of our usage, the cost remained fixed at $90. It seems reasonable to suggest that the rental fee could be adjusted based on the shortened duration of use. Considering the potential for immediate re-rental and the minimal distance traveled (a mere 17 miles, with negligible fuel consumption), a discount upon return appears warranted. What are your thoughts on this?
Martin Mcginley
Rating:
5.0
Customer did not leave a comment.
DANIELLE SNELLING
Rating:
1.0
The staff were not very truthful about the truck’s condition and they accused me of hitting a yellow gas station cement block going across the street to get gas. The young lady said it wasn’t there before I went across the street, she thought I was honking at a customer in the parking lot when I was honking to notify my husband to move our vehicle and let him know I had to get more gas. They pulled up a blurry photo of the uhaul from January that was taken at night time and that was the photo they were basing this off of. You could not see the letters on the photo clearly and the lady said it hadn’t been rented since that photo and that it’s been in service and that I was the only person who has used the vehicle since it’s been out of repair. I asked the male associate he said it was last rented on the 18th and that the person accepted the photo from January. There were no recent photos taken of the truck and she accused me of hitting something across the street because she was mad at the way I blew the horn and drove out of the facility. I knew she was going to be difficult by the initial way she started the transaction. The male associate immediately agreed with her they were not fair at all and it was not a fresh hit and they knew it. It was ridiculous!
Tasha Delk
Rating:
5.0
Customer did not leave a comment.
Timothy Tenniswood
Rating:
5.0
Dropped off the truck with no problems. I am concerned that I left my sunglasses in the glove box.
Donald Klopfenstein
Rating:
5.0
Everything was perfect
Keshly Cason
Rating:
1.0
Money hungry, had rats and roaches everywhere I’m sure people stuff got chewed up not to mention staff has poor attitude with lazy work ethic good job U-Haul
NICOLAS YANEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dexter Woods
Rating:
5.0
Customer did not leave a comment.
Erik Mondt
Rating:
5.0
Customer did not leave a comment.
Elaine Hilbert
Rating:
5.0
Customer did not leave a comment.
MELINDA TATE
Rating:
5.0
Customer did not leave a comment.
Eric Brown
Rating:
3.0
Customer did not leave a comment.
Agatha Hodge
Rating:
5.0
No problems. Everyone was nice and got us in and out as quickly as they could. Very busy place.
STACEY BLADES
Rating:
4.0
Drpo off was way better
George Shaffer
Rating:
5.0
Customer did not leave a comment.
Billy Hobbs
Rating:
4.0
I had to clean the wheels on the dolly…some sticky, oily residue from the last rental. Not a big deal… but it would have been on the floor or carpet. ‘A minor detail for your training checklist.
ROBERT LANDHAM
Rating:
1.0
Staff was far from
Professional
Rick Salvo
Rating:
5.0
Customer did not leave a comment.
Jexsey Maurent
Rating:
5.0
Customer did not leave a comment.
Kevin Stockman
Rating:
5.0
Customer did not leave a comment.
David Miles-Peppers
Rating:
4.0
Customer did not leave a comment.
Mark Bowman
Rating:
5.0
Very nice experience
Walter Harris
Rating:
5.0
Customer did not leave a comment.
Dragan Kruic
Rating:
2.0
The right tire was not secured tight enough and came off. We paid $20 something extra to have them put the car on and be secure and feel ripped off because it wasn’t secured properly and the pickup location said they scammed us because they weren’t supposed to load the car for us anyhow.
Brooke White
Rating:
5.0
Customer did not leave a comment.
Dalton Redden
Rating:
4.0
Customer did not leave a comment.
dean powell
Rating:
5.0
Customer did not leave a comment.
Jason Sokoloski
Rating:
5.0
Customer did not leave a comment.
James Walker
Rating:
4.0
I just had trouble with the website trying to drop it off,I couldn't figure it out
Tina Castro
Rating:
5.0
Everything went fine. I was just moving boxes from a one bedroom apartment. I should have rented the 15' truck with the ramp because loading would have been much faster and easier.
Glenda Ebersole
Rating:
5.0
Customer did not leave a comment.
Michael Hurder
Rating:
5.0
N/a
Barbara Porschakin
Rating:
5.0
Customer did not leave a comment.
Jason Basinger
Rating:
5.0
Customer did not leave a comment.
Maria Semprun
Rating:
5.0
Seems that everything is great
Verneva Davis
Rating:
5.0
Customer did not leave a comment.
Brian Truax
Rating:
5.0
The staff was really understanding and professional,you really should give everyone there a raise and promotion because of the amount of stress and anxiety and frustration they go through. They really are an amazing team at Murfreesboro,Tn. Truly shining stars for U-Haul. Thanks for all you did!
Shawn Allds
Rating:
5.0
Customer did not leave a comment.
Richard Bartemus
Rating:
5.0
Customer did not leave a comment.
rick schiffer
Rating:
5.0
Customer did not leave a comment.
Sequarya Turner
Rating:
5.0
Customer did not leave a comment.
Edward Mcdow
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dillon Jordan
Rating:
1.0
Rat infested and not well kept
Zana Matthews
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brittany Houston
Rating:
5.0
Customer did not leave a comment.
mike helton
Rating:
5.0
The only thing that was a big irritant was that there was a $20 after hours fee attached when we brought the van back at about 1145pm. We were not made aware that there would be a penalty associated with returning your equipment as soon as we could.
Roger Knowlton
Rating:
5.0
The man that helped me was super friendly and nice and made the return quick and easy. It was such an easy process. I will definitely use them again if I need to.
Melissa Bridges
Rating:
5.0
All good on my experience.
Ethan was awesome
Christopher Winters
Rating:
5.0
The guy at pickup was amazing!!!!!! Thanks!!!!!
Keonya Russell
Rating:
5.0
From arrival to departure all the staff were timely, courteous and made sure to explain all policies and charges clearly.
Scott Colclasure
Rating:
3.0
There was no problem with anyone in the service department, but the battery in the vehicle needed to be jumped as I was dropping off at my storage facility, and the radio was malfunctioning.
Benjamin Larcholey
Rating:
3.0
The whole experience here was underwhelming. No specific complaints, everything was just average. Including the enthusiasm of the employees and the mobile checkin process was not very easy. Was not able to complete the checkin due to that.
James Little
Rating:
3.0
Understaffed
Salvatore Colletti
Rating:
5.0
I was very much pleased with the in- store customer service. Please keep up with the good service.
Jeanette Stokes
Rating:
3.0
Computer system was down when I dropped off the equipment.
Michael Moncrief
Rating:
3.0
Customer did not leave a comment.
bobby glyndle likens jr
Rating:
5.0
Customer did not leave a comment.
Dorothea Simmons
Rating:
5.0
The young man who helped me was courteous and efficient. I had a great experience renting a tow dolly for the day.
Edward Milner
Rating:
3.0
Customer did not leave a comment.
shanta faulman
Rating:
5.0
Nice friendly staff. Very helpful.
Pamela Baldwin
Rating:
4.0
The truck had no tail lights or marker lights.
Yancey Tone
Rating:
4.0
Waited 4 hours to have a tire repaired.
Bobby Dye
Rating:
5.0
Customer did not leave a comment.
Michael Woodward
Rating:
4.0
Customer did not leave a comment.
john field
Rating:
5.0
Customer did not leave a comment.
Richard Dunn
Rating:
5.0
Customer did not leave a comment.
CHRIS COTTER
Rating:
5.0
Customer did not leave a comment.
Belinda Frye
Rating:
5.0
Everything was great!
Joshua Neate
Rating:
5.0
Everything was great! Thank you!
Lanita Watkins
Rating:
5.0
Customer did not leave a comment.
CAMILLE THERRIEN
Rating:
5.0
Customer did not leave a comment.
Chadwick Dean
Rating:
5.0
Smooth experience. 😁
Greg Matthews
Rating:
5.0
The lady who helped me was very helpful and friendly.
Tim Paxson
Rating:
5.0
Great service and very helpful.
Nicholas Reese
Rating:
5.0
Everyone one friendly and helpful from pick up to drop off! Good job everyone!
Marcel Deshaies
Rating:
5.0
they were the very best all from start to finish very fine people thanks
Bob Patton
Rating:
5.0
Customer did not leave a comment.
Marakia Hughes
Rating:
2.0
I asked about any specials involving renting a storage unit if I was renting the trailer. I was told I did not qualify for anything. I received an email today saying that I qualify for a free month of storage. I already paid the full price for a unit.
Kelly Tobenski
Rating:
5.0
Everyone was super helpful and very nice
Victoria Starnes
Rating:
5.0
The woman at the front computer was wonderful and did a wonderful job!
Carl Shirley
Rating:
5.0
Customer did not leave a comment.
Jennifer Gamble
Rating:
3.0
Only 1 employee was checking people out. He was ok but overwhelmed. One lady was sipping on a Baskin Robbin's milk shake and couldn't put it down to help people. It never left her hand for the 15 minutes we were getting out truck. Absolutely no enthusiasm, they all acted like they hated their jobs.
Drew Renegar
Rating:
4.0
Customer did not leave a comment.
Michael Galinski
Rating:
4.0
Overall good experience. Very professional and courteous.
Edward Deslauriers
Rating:
3.0
Customer did not leave a comment.
MONTE MURRAY
Rating:
3.0
Please be very careful in securing vehicles to auto transport.
Natrone Gray
Rating:
5.0
Great service and equipment. Thank you.
Brad Champion
Rating:
5.0
Customer did not leave a comment.
John Fuller
Rating:
1.0
Improve customer service
Daniel Jacobs
Rating:
5.0
Customer did not leave a comment.
Michael Poe
Rating:
5.0
Customer did not leave a comment.
Ricky Cleek
Rating:
5.0
Nothing…The staff was super friendly and helpful so I had an excellent experience.
Teresa Hart
Rating:
5.0
Great service and equipment. Good price for rental.
James Norton
Rating:
5.0
Customer did not leave a comment.
TITUS MUCHIRI
Rating:
5.0
Customer did not leave a comment.
Dave Bronner
Rating:
5.0
The whole process if renting was fairly easy, honestly I think it all comes down to each individual behind the counter that aides in helping the experience move along!
I did have slight trouble using the app in both renting and returning ( this could present an issue when availability of trucks is lo inventory), but I am not an app guy! Uhaul personnel helped me along the way both in person at a local uhaul as well as the online/email personnel, just took a few extra moments
Michael Leadingham
Rating:
5.0
Nothig everything was great
Hector L Crespo
Rating:
5.0
We use this location yearly, best experience we've ever had with the company.
chris pallone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Boykin
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Graden Strang
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Matthew Chumbley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mildred Brunson
|
First Impressions
Rating:
5.0
Thank you for going the extra mile John
Elizabeth Nelson
|
Overall Experience
Rating:
3.0
Key pad out of order. Building design made moving in a challenge.
Scott Mabry
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
MALCOLM BURGESS
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DWYANE NIX
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margo Ruggiero
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dravidi Pasha
|
First Impressions
Rating:
4.0
There was something in the trash can outside the sliding electronic doors. Smelled of rotten fish.
MALCOLM BURGESS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mandy grayson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Zarrin Smith
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
STEVEN PONCE
|
Overall Experience
Rating:
2.0
The staff was more than helpful, but the manager refused to help with my situation & caused me to have to get a locksmith & come out my pocket with more money than expected
Terrell Farr
|
Overall Experience
Rating:
5.0
The crew is friendly and very helpful.
Reiner Venegas
|
First Impressions
Rating:
4.0
Only gripe was that the 26 ft truck i rented had a really bad unbalanced front driver side tire that felt and sounded like a helicopter on the freeway, good thing the roads were dry. Besides that, the staff was very friendly and helpful, cool guys to work with.
Reiner Venegas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARON STEGER
|
Overall Experience
Rating:
1.0
Truck wasn’t ready had to wait over an hour staff tried to call the person but didn’t feel I should be compensated for time
Wanted or anything
Marily Odom
|
First Impressions
Rating:
2.0
All of my furniture and crates were covered in mice feces. It would’ve been excellent, if it weren’t for the rodents.
Jeanette LeSure
|
Overall Experience
Rating:
5.0
Have used this facility for many years and the service has always been excellent: convenient, efficient and very helpful.
Helen Bayne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim Roberts
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHEVONNA WELLS
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
WILLIAM BAILEY
|
Overall Experience
Rating:
4.0
None at moment.
SHARON STEGER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricie Garcia
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chianti Simmons
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Beki Morgan
|
Overall Experience
Rating:
5.0
Great service friendly staff.
Cedric ford
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID FISHER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Whitney Hines
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Beki Morgan
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shauntoria Marable
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Temicka COLE BARKSDALE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jevoris Palmer
|
Overall Experience
Rating:
5.0
The guys that were there for very helpful! Even though they were really busy they made the experience awesome!
Kayla Dotson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tamora Lance
|
Overall Experience
Rating:
5.0
Extremely friendly and helpful staff.
Connie Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lindsay Newberry
|
Online Move In
Rating:
2.0
Had to use the storage unit at 1. Then drive all the way across town to drop the truck off at another location made no sense. Tried to change it wanted to charge me I was already there with the truck it was clean and gassed up they were eating lunch the staff. Wouldn't help me just pushed me a long costing me money cuz I was late dropping it off very bad experience. Missed my ride back to my house had to walk nearly six miles. Never used U-Haul again
ROBERT SHEPHARD
|
First Impressions
Rating:
5.0
Great place, use you guys always
Charlotte Cooper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vicki Potts
|
Overall Experience
Rating:
1.0
I am not Joshua. Please for the love of god stop emailing me.
JOSHUA DYMOND
|
Overall Experience
Rating:
1.0
I rented the space online but when I got in the store, I was told that somebody else had already rented that space and was moving in on the same day I was suppose to. It took them almost 4 days to put my money back on my card
Antonio Banks
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Charlotte Bertsch
|
Overall Experience
Rating:
1.0
I will never rent with them. This is a scam. After talking to someone to set up a move out day and pay a settlement offer because I was effected by Covid. They continued to charge me for miscellaneous things Causing my bill to go up to a thousand dollars and tried to sell my items to get nothing and then tell me I still owe a thousand dollars.
Taira Campbell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Woodrell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carlee Hodge
|
Overall Experience
Rating:
5.0
Being able to go to a storeage Facility at any time would be convenient for me
Tenisha Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis Hawkins
|
First Impressions
Rating:
3.0
The staff is rude. Aside from the date I signed my contract, whenever I have to speak with the staff they have a tendency to make one feel unimportant and that I am an interruption to whatever they have going on. They often park equipment in the way of the door to the storage units creating a trip hazard. When you ask them to move it they are always too busy to do so in a timely fashion. When moving out I called to cancel my contract. the rep stated that its not really a contract and all i have to do is move out. I asked him to please make a record of my move out anyway. I then started receiving late notices with assessed fees so I called back in. the rep noted said she would e-mail the store to notify them of my original move out date but would not copy me on that e-mail nor provide a copy for my records. I find that policy absurd. She stated all calls are recorded and that if needed I could get said recording. When I requested it she put me on hold and after 20 minutes i gave up. The only saving grace for this particular facility was the price. That said I did get a letter notifying me that the price was increasing on my unit. With all this in mind, no I would not recommend this facility, especially for storage rentals. Additionally, after my support experiences with your company, I will shop other brands before choosing a uhaul location in the future.
George McPherson
|
Overall Experience
Rating:
2.0
Staff was rude specially a Caucasian woman. Red head, bad teeth, middle aged woman. Poor customer service
Lashonda Clayton
|
Overall Experience
Rating:
4.0
They are thorough and the facility is clean: from the front office tho the storage lockers.
Andrea Knox
|
Overall Experience
Rating:
4.0
The staff at the Memorial St location in Murfreesboro, TN are helpful and knowledgeable.
Andrea Knox
|
Overall Experience
Rating:
5.0
Everyone was wonderful and very helpful with my move to murfreesboro.
CYNTHIA MACHUCA
|
First Impressions
Rating:
2.0
Female with the colored hair needs some coaching on people skills.
GERRAN WHEELER
|
Overall Experience
Rating:
5.0
The manager Stephanie is always very helpful when I've been in here. Her staff is also. I have not been happy with all of my uhaul experiences but I've always been happy with this site.
Constance Chavarria
|
Overall Experience
Rating:
5.0
Tasha was wonderful! She demonstrated professionalism, knowledge of U-Haul’s products & processes & profound customer service.
sandra furr
|
First Impressions
Rating:
5.0
I was impressed with the efficiency of the staff in a very timely & attentive man or!
Joseph E. Goubert
|
Overall Experience
Rating:
5.0
When we didn’t have a reservation they were friendly and able to accommodate us! All employees were always helpful and friendly and made our move a little easier:)
Angela Telford
|
Overall Experience
Rating:
2.0
Ubox was put in trailer poorly. Tried to charge me for extra days. Ubox also leaked. Not all staff fault, but uhaul as a company.
Christopher Weber
|
Overall Experience
Rating:
5.0
Jordon, was extremely helpful in our efforts to get our storage effected.
A very big Thanks to a real gentleman!
Joseph E. Goubert
|
First Impressions
Rating:
5.0
Mr. Tinker was amazing! He welcomed us to the new area and made everything extremely easy as we moved into a storage unit and dropped off our equipment. We look forward to working with him again.
Daniel Dragon
|
First Impressions
Rating:
4.0
Brandy was friendly and professional. She delivered my Ubox on time and without any issue.
fay chase-acuzzi
|
Overall Experience
Rating:
5.0
Very good service. Very secure storage area. Very helpful employees.
michelle gilbert
|
Reservation
Rating:
5.0
The complete staff is great I used you guys back in 2016 so there was no other company I would have used. I have been using u-haul for all my moves last 40 years. Thank you Murfreesboro U-haul
Denise Johnson
|
Reservation
Rating:
1.0
Working with this facility was an absolute nightmare. You will never be able to call and speak to the store, you will always have to go down there to speak to anyone. They were incredibly rude also.
bRIANNA robinsion
|
Overall Experience
Rating:
2.0
I did not keep the unit and rated below average because there was no light. I had to use a lantern, flashlight or my cell phone flashlight in the unit which was very inconvenient.