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Elizabeth FraserCustomer Reviews for U-Haul Moving & Storage of Central Murfreesboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very Professional!
Craig NelsonWell organize great service!
Donald ArmisteadI rented a truck for a day, but surprisingly managed to return it to the location within just under 2 hours. Despite the brevity of our usage, the cost remained fixed at $90. It seems reasonable to suggest that the rental fee could be adjusted based on the shortened duration of use. Considering the potential for immediate re-rental and the minimal distance traveled (a mere 17 miles, with negligible fuel consumption), a discount upon return appears warranted. What are your thoughts on this?
Martin McginleyThe staff were not very truthful about the truck’s condition and they accused me of hitting a yellow gas station cement block going across the street to get gas. The young lady said it wasn’t there before I went across the street, she thought I was honking at a customer in the parking lot when I was honking to notify my husband to move our vehicle and let him know I had to get more gas. They pulled up a blurry photo of the uhaul from January that was taken at night time and that was the photo they were basing this off of. You could not see the letters on the photo clearly and the lady said it hadn’t been rented since that photo and that it’s been in service and that I was the only person who has used the vehicle since it’s been out of repair. I asked the male associate he said it was last rented on the 18th and that the person accepted the photo from January. There were no recent photos taken of the truck and she accused me of hitting something across the street because she was mad at the way I blew the horn and drove out of the facility. I knew she was going to be difficult by the initial way she started the transaction. The male associate immediately agreed with her they were not fair at all and it was not a fresh hit and they knew it. It was ridiculous!
Tasha DelkDropped off the truck with no problems. I am concerned that I left my sunglasses in the glove box.
Donald KlopfensteinEverything was perfect
Keshly CasonMoney hungry, had rats and roaches everywhere I’m sure people stuff got chewed up not to mention staff has poor attitude with lazy work ethic good job U-Haul
NICOLAS YANEY | Overall ExperienceNo problems. Everyone was nice and got us in and out as quickly as they could. Very busy place.
STACEY BLADESDrpo off was way better
George ShafferI had to clean the wheels on the dolly…some sticky, oily residue from the last rental. Not a big deal… but it would have been on the floor or carpet. ‘A minor detail for your training checklist.
ROBERT LANDHAMStaff was far from Professional
Rick SalvoVery nice experience
Walter HarrisThe right tire was not secured tight enough and came off. We paid $20 something extra to have them put the car on and be secure and feel ripped off because it wasn’t secured properly and the pickup location said they scammed us because they weren’t supposed to load the car for us anyhow.
Brooke WhiteI just had trouble with the website trying to drop it off,I couldn't figure it out
Tina CastroEverything went fine. I was just moving boxes from a one bedroom apartment. I should have rented the 15' truck with the ramp because loading would have been much faster and easier.
Glenda EbersoleN/a
Barbara PorschakinSeems that everything is great
Verneva DavisThe staff was really understanding and professional,you really should give everyone there a raise and promotion because of the amount of stress and anxiety and frustration they go through. They really are an amazing team at Murfreesboro,Tn. Truly shining stars for U-Haul. Thanks for all you did!
Shawn AlldsRat infested and not well kept
Zana Matthews | Overall ExperienceThe only thing that was a big irritant was that there was a $20 after hours fee attached when we brought the van back at about 1145pm. We were not made aware that there would be a penalty associated with returning your equipment as soon as we could.
Roger KnowltonThe man that helped me was super friendly and nice and made the return quick and easy. It was such an easy process. I will definitely use them again if I need to.
Melissa BridgesAll good on my experience. Ethan was awesome
Christopher WintersThe guy at pickup was amazing!!!!!! Thanks!!!!!
Keonya RussellFrom arrival to departure all the staff were timely, courteous and made sure to explain all policies and charges clearly.
Scott ColclasureThere was no problem with anyone in the service department, but the battery in the vehicle needed to be jumped as I was dropping off at my storage facility, and the radio was malfunctioning.
Benjamin LarcholeyThe whole experience here was underwhelming. No specific complaints, everything was just average. Including the enthusiasm of the employees and the mobile checkin process was not very easy. Was not able to complete the checkin due to that.
James LittleUnderstaffed
Salvatore CollettiI was very much pleased with the in- store customer service. Please keep up with the good service.
Jeanette StokesComputer system was down when I dropped off the equipment.
Michael MoncriefThe young man who helped me was courteous and efficient. I had a great experience renting a tow dolly for the day.
Edward MilnerNice friendly staff. Very helpful.
Pamela BaldwinThe truck had no tail lights or marker lights.
Yancey ToneWaited 4 hours to have a tire repaired.
Bobby DyeEverything was great!
Joshua NeateEverything was great! Thank you!
Lanita WatkinsSmooth experience. 😁
Greg MatthewsThe lady who helped me was very helpful and friendly.
Tim PaxsonGreat service and very helpful.
Nicholas ReeseEveryone one friendly and helpful from pick up to drop off! Good job everyone!
Marcel Deshaiesthey were the very best all from start to finish very fine people thanks
Bob PattonI asked about any specials involving renting a storage unit if I was renting the trailer. I was told I did not qualify for anything. I received an email today saying that I qualify for a free month of storage. I already paid the full price for a unit.
Kelly TobenskiEveryone was super helpful and very nice
Victoria StarnesThe woman at the front computer was wonderful and did a wonderful job!
Carl ShirleyOnly 1 employee was checking people out. He was ok but overwhelmed. One lady was sipping on a Baskin Robbin's milk shake and couldn't put it down to help people. It never left her hand for the 15 minutes we were getting out truck. Absolutely no enthusiasm, they all acted like they hated their jobs.
Drew RenegarOverall good experience. Very professional and courteous.
Edward DeslauriersPlease be very careful in securing vehicles to auto transport.
Natrone GrayGreat service and equipment. Thank you.
Brad ChampionImprove customer service
Daniel JacobsNothing…The staff was super friendly and helpful so I had an excellent experience.
Teresa HartGreat service and equipment. Good price for rental.
James NortonWe use this location yearly, best experience we've ever had with the company.
chris pallone | Overall ExperienceThank you for going the extra mile John
Elizabeth Nelson | Overall ExperienceKey pad out of order. Building design made moving in a challenge.
Scott Mabry | Online Move InThere was something in the trash can outside the sliding electronic doors. Smelled of rotten fish.
MALCOLM BURGESS | First ImpressionsThe staff was more than helpful, but the manager refused to help with my situation & caused me to have to get a locksmith & come out my pocket with more money than expected
Terrell Farr | Overall ExperienceThe crew is friendly and very helpful.
Reiner Venegas | First ImpressionsOnly gripe was that the 26 ft truck i rented had a really bad unbalanced front driver side tire that felt and sounded like a helicopter on the freeway, good thing the roads were dry. Besides that, the staff was very friendly and helpful, cool guys to work with.
Reiner Venegas | First ImpressionsTruck wasn’t ready had to wait over an hour staff tried to call the person but didn’t feel I should be compensated for time Wanted or anything
Marily Odom | First ImpressionsAll of my furniture and crates were covered in mice feces. It would’ve been excellent, if it weren’t for the rodents.
Jeanette LeSure | Overall ExperienceHave used this facility for many years and the service has always been excellent: convenient, efficient and very helpful.
Helen Bayne | Overall ExperienceNone at moment.
SHARON STEGER | First ImpressionsGreat service friendly staff.
Cedric ford | First ImpressionsThe guys that were there for very helpful! Even though they were really busy they made the experience awesome!
Kayla Dotson | First ImpressionsExtremely friendly and helpful staff.
Connie Smith | First ImpressionsHad to use the storage unit at 1. Then drive all the way across town to drop the truck off at another location made no sense. Tried to change it wanted to charge me I was already there with the truck it was clean and gassed up they were eating lunch the staff. Wouldn't help me just pushed me a long costing me money cuz I was late dropping it off very bad experience. Missed my ride back to my house had to walk nearly six miles. Never used U-Haul again
ROBERT SHEPHARD | First ImpressionsGreat place, use you guys always
Charlotte Cooper | Overall ExperienceI am not Joshua. Please for the love of god stop emailing me.
JOSHUA DYMOND | Overall ExperienceI rented the space online but when I got in the store, I was told that somebody else had already rented that space and was moving in on the same day I was suppose to. It took them almost 4 days to put my money back on my card
Antonio Banks | Online Move InI will never rent with them. This is a scam. After talking to someone to set up a move out day and pay a settlement offer because I was effected by Covid. They continued to charge me for miscellaneous things Causing my bill to go up to a thousand dollars and tried to sell my items to get nothing and then tell me I still owe a thousand dollars.
Taira Campbell | Overall ExperienceBeing able to go to a storeage Facility at any time would be convenient for me
Tenisha Williams | Overall ExperienceThe staff is rude. Aside from the date I signed my contract, whenever I have to speak with the staff they have a tendency to make one feel unimportant and that I am an interruption to whatever they have going on. They often park equipment in the way of the door to the storage units creating a trip hazard. When you ask them to move it they are always too busy to do so in a timely fashion. When moving out I called to cancel my contract. the rep stated that its not really a contract and all i have to do is move out. I asked him to please make a record of my move out anyway. I then started receiving late notices with assessed fees so I called back in. the rep noted said she would e-mail the store to notify them of my original move out date but would not copy me on that e-mail nor provide a copy for my records. I find that policy absurd. She stated all calls are recorded and that if needed I could get said recording. When I requested it she put me on hold and after 20 minutes i gave up. The only saving grace for this particular facility was the price. That said I did get a letter notifying me that the price was increasing on my unit. With all this in mind, no I would not recommend this facility, especially for storage rentals. Additionally, after my support experiences with your company, I will shop other brands before choosing a uhaul location in the future.
George McPherson | Overall ExperienceStaff was rude specially a Caucasian woman. Red head, bad teeth, middle aged woman. Poor customer service
Lashonda Clayton | Overall ExperienceThey are thorough and the facility is clean: from the front office tho the storage lockers.
Andrea Knox | Overall ExperienceThe staff at the Memorial St location in Murfreesboro, TN are helpful and knowledgeable.
Andrea Knox | Overall ExperienceEveryone was wonderful and very helpful with my move to murfreesboro.
CYNTHIA MACHUCA | First ImpressionsFemale with the colored hair needs some coaching on people skills.
GERRAN WHEELER | Overall ExperienceThe manager Stephanie is always very helpful when I've been in here. Her staff is also. I have not been happy with all of my uhaul experiences but I've always been happy with this site.
Constance Chavarria | Overall ExperienceTasha was wonderful! She demonstrated professionalism, knowledge of U-Haul’s products & processes & profound customer service.
sandra furr | First ImpressionsI was impressed with the efficiency of the staff in a very timely & attentive man or!
Joseph E. Goubert | Overall ExperienceWhen we didn’t have a reservation they were friendly and able to accommodate us! All employees were always helpful and friendly and made our move a little easier:)
Angela Telford | Overall ExperienceUbox was put in trailer poorly. Tried to charge me for extra days. Ubox also leaked. Not all staff fault, but uhaul as a company.
Christopher Weber | Overall ExperienceJordon, was extremely helpful in our efforts to get our storage effected. A very big Thanks to a real gentleman!
Joseph E. Goubert | First ImpressionsMr. Tinker was amazing! He welcomed us to the new area and made everything extremely easy as we moved into a storage unit and dropped off our equipment. We look forward to working with him again.
Daniel Dragon | First ImpressionsBrandy was friendly and professional. She delivered my Ubox on time and without any issue.
fay chase-acuzzi | Overall ExperienceVery good service. Very secure storage area. Very helpful employees.
michelle gilbert | ReservationThe complete staff is great I used you guys back in 2016 so there was no other company I would have used. I have been using u-haul for all my moves last 40 years. Thank you Murfreesboro U-haul
Denise Johnson | ReservationWorking with this facility was an absolute nightmare. You will never be able to call and speak to the store, you will always have to go down there to speak to anyone. They were incredibly rude also.
bRIANNA robinsion | Overall ExperienceI did not keep the unit and rated below average because there was no light. I had to use a lantern, flashlight or my cell phone flashlight in the unit which was very inconvenient.
TENIA BOYER | Overall Experience