Customer Reviews for U-Haul Moving & Storage of Charter Oaks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Charter Oaks

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Jon P.
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Customer did not leave a comment.

Jacklyn J. | Overall Experience |
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Customer did not leave a comment.

John C.
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Just wanted to commend Aquil for the excellent service I received renting at this location. He was very personable, professional and courteous! This is what makes an organization run smoothly when dealing with the public! Also Rolando was very professional and courteous when returning the equipment. Thank You!

Andrew S.
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Set up over the phone for early pickup. Sign in and pick up the truck prior to the shop opening. Ended up having to wait till the shop opened because your store didn't set it up. So the people I had hired to help, had to wait, costing me money. Shifter in the truck didn't align with the gears marked on the dash. (Way out). Personel were friendly but didn't care that they didn't do their job.

Victor L.
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Customer did not leave a comment.

Star W.
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Your location and employees make it easy to make a reservation ....check the vehicle you’re renting out and check the vehicle back it very easy!! Thank you!!

MARTA R.
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The person who helped me when I returned the truck was outstanding. Friendly and offered assistance with carts. Very nice and great attitude. Great customer service! Thank you!

William L.
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App and web site are a joke.

John C.
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Customer did not leave a comment.

Raief B.
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Andres F.
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Robert V.
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I've rented twice from this place. Its my go to place for truck rentals. And like the staff.

Arash Z.
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Great team at the location! Thank you!

Thomas H.
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jerry J.
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Alejandro L.
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Eric L.
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Gabriela A.
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Gabriel H.
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Be more informative with detailed charges on the vehicle.

Ivan H.
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Very efficient. Quick in and out.

Renee G.
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Customer did not leave a comment.

Elva F.
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Very personable staff.

Mohammed J.
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N/A

Paul V.
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It was a great experience

Jean H.
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Nothing! The guys were efficient and helpful. Great service on the phone and in the store! Thank you!

Kevin M.
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Quick and good!

Lawrence O.
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Customer did not leave a comment.

Yolanda G.
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Always quick, hospitable, and great service!

Shawn S.
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Arthur R.
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Renee G.
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Noemi B.
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none I can think of right now. customer service and location were great.

Thomas O.
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Heriberto G.
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Jatniel A.
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We rent trucks from the Charter Oaks location occasionally for our non-profit organization. Jeremy and his team are always very helpful.

NORMA M.
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Customer did not leave a comment.

Raul G.
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Service was courteous and needed information was provided. The trailer was hitched up to our truck and tested.

Jin K.
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too far.

Tuan N.
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Joseph S.
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James H.
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Diane L.
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When turning the ignition key it's very hard to turn, I had to use both hands to turn it on.

GERONE R. | First Impressions |
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Excellent customer service... Thank you Sergio!

annamarie A.
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Just keep up the great customer service.

William S.
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UHaul overall just don't train their employee to greet their customer when they walk in, same at this place, everything else is good after someone finally helped me.

Timothy R.
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Customer did not leave a comment.

Gilbert B.
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Lower cost per mile

frank E.
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Victor D.
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Odell T.
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Arthur G.
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Customer service was good. Equipment was not up to par. Driver's door would not close properly. Steering was loose and took a lot to keep truck from drifting to either side. The gas mileage/fill indicator was off. If you used the calculations, you put more gas in than you needed to. Truck got about 7 mpg at best.

Joe T.
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Customer did not leave a comment.

GERONE R. | Overall Experience |
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Sergio is always professional and treats customers with great respect! He deserves 10 star....

Patrice B.
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Customer did not leave a comment.

Mario V.
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Thank you for being very accommodating to our schedule. We had difficulties getting into our new place and you made it easy for us to extend and hold onto our truck. Thank you!!!

Kane B.
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Customer did not leave a comment.

Veronica L.
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Robert V.
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James H.
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Charlie E.
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Catalina L.
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Robert D.
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Tuan N.
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Lori W.
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Cheyenne L.
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Everything was great! Staff was friendly and helpful.

Lizzie C.
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This pick up area as well as the Glendora U- Haul area was far better than my experience with the Duarte one. The Duarte U-haul are a bunch of crooks and I will never go there again. I will however, definitely, rent from from the E Covina branch and Glendora. I had remembered that I had dealt with the Glendora branch before and had a great experience , otherwise I would had gone to Enterprise. These representatives changed my mind about Uhaul! Thank you.

Thomas O.
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Ross M.
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Pamela S.
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Tuan N.
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Christopher R.
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Linda J.
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Yvette P.
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Every thing was fine

Ricardo C.
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JON J.
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Sergio was the best. Had to move in 60 days. Needed a trailer 2 days most weekends. He always was there to m ale it happen. Thank you Sergio.

David C.
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Customer did not leave a comment.

Paul E.
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None. They were right on the truck and would change the wiper blades. Gracious.

Scott M.
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Jose O.
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Great service.

Jordan W.
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Stanley D.
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Barbara C.
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MELVIN J.
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Derek E.
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The guys working here were great. Very fast and helpful

John V.
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Great service. Very professional staff. Will definitely use and recommend to friends.

vince P.
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Salah Q.
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Benjamin B.
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Robert D.
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They were great! Will be back in a month to rent again!

Michelle A.
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The cashier was friendly. The manager was aggressive when I questioned the bill. Basic math, yet he spoke down to me in a very authoritative tone. I paid the difference assuming tax (since it is higher in certain parts of Covina) Once I reviewed the final bill I received in the email, I was overcharged. We did not request a dolly. It wasn’t sealed in the truck just tucked under the moving pads and taken out of the truck during our use. We have a heavy duty dolly that we used. Unfortunately, when returned the truck it was ‘loose’ in the truck and we were charged for it. I have emailed twice regarding my concern and have yet to hear back. I do not want to call the store and talk to the manage since he gets loud and aggressive and doesn’t listen.

Salah Q.
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Great Guest Service

Chris R. | Overall Experience |
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I did not mean to hit poor it was a mistake

Christopher A.
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Staff is great ??

David V.
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none

Favian F.
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Good staff

Robert Y.
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Customer did not leave a comment.

Susan S.
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They were all so pleasant and helpful

Larry B.
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One of the trucks we got turned out to be low on oil. However, due to the fact we were stranded close enough to the location we picked it up from, they sent one of the workers (Jeremy) who brought oil plus a extra can and all was good after that.

Eric R.
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Customer did not leave a comment.

John G.
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Ricardo C.
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Easy in and out for small trailer rental. On thing, this location did not show on Yelp search.

Martin H.
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online check in was awful. Tried from home and from work and never did succeed. If Uhaul is going to encourage customers to check in online in order to save time then you should improve your computer service

Jose P.
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Great place quick service

Renee G.
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Customer did not leave a comment.

juilie s. | Overall Experience |
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If I ever need storage again I will definitely be back to this location, thanks.

mercedes c. | Overall Experience |
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I was over charge . I did drop on time problems with your app ,called customer service told me to come to store I did and got charge 20 because it was late and now I just check my account and was 150

Enrique L. | Overall Experience |
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Thank You.

Alfredo r. | Overall Experience |
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Great service

Alan R. | Overall Experience |
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Awesome place would be great if it was 24/7 access but the current times work as well!

Jeffrey L. | Overall Experience |
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Jeremy, the manager, runs a tight ship. Ronnie Aqil and the closing shift are professional and dedicated to making the customer happy and satisfied. The best UHaul facility in the San Gabriel Valley

erica b. | First Impressions |
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Very friendly

kari m. | Overall Experience |
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I signed up for autopay and U-Haul made an error and did not do my autopay and charged me $30. Customer service said they’d deduct it from my next bill, they never did. The Covina manager is VERY RUDE

Reyna Q. | First Impressions |
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Thanks so much

Matthew M. | Overall Experience |
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Great staff no hassles good service

Anthony G. | Overall Experience |
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we were not given our employee discount at the time of check out for our DC from California to san Antonio

denise m. | First Impressions |
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Shaun was Awesom couldn't have done it with out him so help Best ever thank you ....

Harriette V. | First Impressions |
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Excellent staff..professional, personable and caring. Thank you Shaun Harvey!

Valerie C. | Overall Experience |
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I love the team at the Charter Oak store, they are very nice and helpful.

joseph S. | Overall Experience |
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very well kept

destiny h. | Overall Experience |
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I had a great experience with U-Haul of Charter Oaks. The staff was helpful and friendly and set me up quickly. They answered all my questions and I felt mostly secure storing my stuff there.

Victor P. | Overall Experience |
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Great service 👍

Veronica T. | Overall Experience |
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Service was great. Everyone was very helpful and nice.

Patrice W. | Reservation |
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Every person I dealt with was courteous and profession. They were very helpful in assisting me with identifying the best storage for me and found one that didn't require me to walk to far.

Anti M. | Reservation |
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I appreciate the opportunity to get good customer service

marisela f. | Overall Experience |
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Very good attitude

andrew k. | Overall Experience |
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i got a good service. thanks

john f. | Overall Experience |
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Jeremy Holquin went above and beyond to be helpful. He was always courteous and friendly. Many times he assisted with answering questions and advice. Like Jeremy the other staff were great.

No reviews have been submitted for this location.

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