Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did everything on-line, including checkin and picking up was a breeze. Location is clean and staff friendly.
MITCHELL TUCKER
Rating:
5.0
Customer did not leave a comment.
Michael Dobry
Rating:
5.0
Everything good
ruben brodski
Rating:
5.0
Customer did not leave a comment.
Alexander Beas
Rating:
5.0
Customer did not leave a comment.
Randy Lacombe
Rating:
5.0
Customer did not leave a comment.
Todd Tyni
Rating:
5.0
Miles was great. Very helpful. Set up trailercand explained all precautions.
RIGA PEMBA
Rating:
5.0
Customer did not leave a comment.
Patricia Mccauley
Rating:
1.0
The video sent with instructions of how to retrieve the truck before business hours was totally false & misleading. I wasted 1:45 minutes of my morning attempting to pickup the truck before business hours
The information provided was not accurate my reservation was not on record inside the App I had to contact the U-Haul representatives to help me follow the correct steps & release the truck I wasted approximately 1:45 minutes of my day & would like to compensated for my time please.
david derosa
Rating:
5.0
perfect as is
william getz
Rating:
5.0
Fast pickup, clean truck, couldn’t ask for
More, thank you!
Matthew Margallo
Rating:
5.0
Customer did not leave a comment.
Edwin Carvajal
Rating:
5.0
Just keep doing what you are doing, it was good.
Kevin Tande
Rating:
5.0
Your online check in is the worst experience I have ever had. Called in customer service and no one seemed to know what to do. Spoke to 3 different people finally someone mentioned that the app was not working after other 2 told me to navigate on the app. Will not recommend anyone using the app
Juan Garcia
Rating:
5.0
We are alfa water damage &restoration. We recommend this place, super friendly and good service
Ricardo Bernal
Rating:
4.0
The reason I ended up at this location was that my first location did not have my equipment ready. I was very stressed out by the fact that they didn't tell me, until I arrived, that there was no truck available for me. I think it would have been good if they'd called me to inform me that I needed to change locations, and found the location for me and sent me there instead, BEFORE I showed up. That said, once I arrived at this location they were helpful and had everything I needed available to rent.
Casey comer
Rating:
3.0
Customer did not leave a comment.
Patrick Porter
Rating:
5.0
Excellent & speedy service.
Bradley Couch
Rating:
5.0
Customer did not leave a comment.
Chad Fenwick
Rating:
1.0
I was charged twice on two different card. The one I put on file, and the one I paid with. Please refund card 4570. Thank you
Yevgeniy Kipnis
Rating:
4.0
Need more people working at this location. Had to wait too long to rent a truck. The people were really nice though. The truck was a bit old and rough. The passenger side mirror would not adjust and there was no wide angle mirror, which is very dangerous when driving and changing lanes. They tried to charge me an extra $9 for gas when I had already put gas in to match the level I started with. Fortunately I did (and always do) took a picture of the dash gauges when I picked up the truck, which clearly showed that I brought it back with as much if not more gas than when I got it. When I showed the photo to the attendant he took off the charge with no resistance. Overall a good experience.
Roger Hardnock
Rating:
5.0
Nothing
Eduardo Martinez
Rating:
1.0
First off this is the third time I have had an incident with this location. I rent from multiple locations all the time but will never go back to this one. First time I was told to park on street and got a parking ticket. Second time they threatened to give away my truck if I wasn’t there within 30 mins.and this last most recent time they tried to rent me a truck that was deemed undriveable … so then I was down graded once again to the smallest truck therefore having to make extra trips delivering a wedding. My client missed her photos with bouquets due to the inconvenience of your company. She is now asking for a refund which is $400 out of my pocket. So I’m expecting a full refund of this trip and also compensation for what I have to now refund.
Jennifer Delacruz
Rating:
1.0
Customer did not leave a comment.
YEHONATHAN BRODSKI
Rating:
5.0
All good to me . Thanks .
ABDUL QAYUM
Rating:
2.0
I am an older female. I was driving a long bed when I came in to pick up a trailer. There were random men on the sidewalk and inside the Uhaul property waving me down! I put my hand up to stop and I shook my head side to side showing them I was not interested in help.Before I got out of the truck one of them approached my vehicle and tapped my window. SCARY! Additionally, ALL the trailers had debris. It was sad that there was only one person working, hustling, moving trucks, handling the returns and checkout. He had NO help, but he did an excellent job of getting to everyone in a short amount of time.
Christine Hardenberg
Rating:
5.0
I'm a returning customer. My experiences with this U-HAUL location have always been impressively smooth. The staff has been friendly and helpful. I also appreciate the very reasonable prices and large stock on those "last minute" items one might need for moving or packing. The stock and sizes of boxes is excellent and also very reasonably priced. I have recommended the Devonshire Street location in Chatsworth to friends and neighbors. My experience at other locations was not nearly as good. They are the Best !
Neal
Neal Appel
Rating:
5.0
Customer did not leave a comment.
Neal Shapiro
Rating:
5.0
Excellent service from start to finish.
GURGEN YESAYAN
Rating:
5.0
Spencer did an amazing job. Very polite and respectful
Ariana Ornelas
Rating:
5.0
Customer did not leave a comment.
Bryen Cass
Rating:
5.0
Everything was great. Quick, uncomplicated and staff were helpful.
Becky Demorest
Rating:
5.0
Love the service
sergio luo
Rating:
5.0
Customer did not leave a comment.
Luis Miranda
Rating:
5.0
Great customer service.
Clint Coe
Rating:
5.0
Customer did not leave a comment.
JOSE ANTONIO
Rating:
4.0
Customer did not leave a comment.
John Gil
Rating:
4.0
Customer did not leave a comment.
julio lozano
Rating:
1.0
Stop lying and clean up the trash.
Jamie Church
Rating:
5.0
Friendly staff ready help went the extra mile to help customer even on the rainy day!
ALVARO LOPEZ
Rating:
5.0
Customer did not leave a comment.
Rui Guimarais
Rating:
5.0
The hitch installer at this location is very professional and knowledgeable and even though this is the first time he installed a hitch in the Cadillac Lyriq, he has done a great job at it. Will definitely recommend.
Mark Shmorak
Rating:
5.0
Fast and easy.All good.Helpful
Tai Nguyen
Rating:
5.0
Customer did not leave a comment.
GEORGE RAMSEY
Rating:
5.0
I have rented from many Uhaul's over the years, but by far and away this is the best one I have ever used. I have used them now over 10 times either thru me or my business partner and each time they are extremely helpful, professional and straightforward. Today I rented a truck with 170,000+ miles on it so it wasn't as good as their newer trucks but I can't fault them for that. In fact if I asked to switch I am sure the would have allowed me. Always incredibly accommodating, professional and prompt. This is why I only go to them in the valley, the only other place I go is Enterprise because they have lift gates, but if this Uhaul provided lift gates you better believe this would be my one stop shop!
Kevin Izard
Rating:
5.0
Polite and professional.
Brendan O'Shea
Rating:
5.0
Customer did not leave a comment.
Dale Schrichten
Rating:
5.0
Customer did not leave a comment.
shay dempsey
Rating:
5.0
Every time I rent a truck at this location in chatsworth the staff is friendly and very professional. Maria is awesome,.
ALBERT LARREA
Rating:
5.0
General Manager helped me from renting it and returning it! made it so fast and quick! great customer service! will come back again!
Michael Nguyen
Rating:
4.0
Customer did not leave a comment.
holly fathi
Rating:
4.0
I would suggest they allow to pay for a prior days rental ahead of the pick up date. Spent over an hour paying for the truck during the pick up of it and we lost over an hour when we were trying to drive 6 hours each way so we can complete the delivery in one day.
Patrick Klein
Rating:
5.0
A+++
Sargis Agazaryan
Rating:
5.0
On your cargo vans please label where the gas tank is located? It took me a good 20 minutes plus to find it
NIDIA MATTHEWS
Rating:
5.0
Very friendly and helpful
YI HAO Zhang
Rating:
5.0
Maria was super helpful while she showed us the different trailer options we were considering for our rental. We appreciate her patience and willingness to be thorough. The one we chose worked out great! Thank you Maria!
Kimberly Fried
Rating:
3.0
I get out on my truck they say drop off I said yes any issues I said no will email you receipt in an hour. Never received a receipt email until after the fact like a day later…
Kenneth Schepers
Rating:
5.0
Everything was great 👍
Sergio Sotelo
Rating:
5.0
Customer did not leave a comment.
daine baran
Rating:
5.0
The manager Hiro & his team are awesome! My second time doing business with them this year and every time it’s smooth and simple and sweet
kiersten gipson
Rating:
5.0
The staff were friendly and courteous. The rental process was quick and painless. This wasn't my first visit to this location and I would use them again.
Craig Verkerke
Rating:
5.0
Customer did not leave a comment.
OGANES ASLANYAN
Rating:
4.0
Customer did not leave a comment.
Grant Edmonds
Rating:
5.0
Personal very professional
Arthur Martinez
Rating:
5.0
Customer did not leave a comment.
Araceli Munguia
Rating:
5.0
Customer did not leave a comment.
Cassandra Jones
Rating:
5.0
My primary complaint is with the UHAL App in regards to the "return" process. I spent 20 minutes taking and re-taking pictures of the truck as the app would load/reset constantly to a point where I actually was not even able to submit the photos that were taken. There was no option to "skip" the step, and I was stuck unable to complete the checkout and had to literally give up.
Garbis Alaka
Rating:
1.0
They guy was nice but still charged me for gas even though I returned it with more than how I picked it up. NEVER AGAIN!
SUSAN BERNARDO
Rating:
3.0
Customer did not leave a comment.
Jose Flores
Rating:
4.0
Was told the truck had a full tank of gas...IT DID NOT!!! So I put 11 miles on it and made sure to put a little gas in it before I returned it to avoid being charged an large penalty for the fuel level. Would like the location to keep better track of their vehicles.
Devin Archer
Rating:
5.0
The manager was outstanding. He is a great example of what a leader should be. He both checked me out and checked me back in. Will definitely suggest this location in the future.
Michael Sandoval
Rating:
5.0
All of the staff at this location were professional and friendly. Jason was extremely helpful and efficient. I had some difficulties with the online registration and vehicle preliminary inspection, which he was able to resolve quickly. Employees like Jason portray a great image for U-Haul.
Steve sullivan
Rating:
5.0
Didn't have $19.99 van supposedly. Had to rent $39.99 van.. Have 19.99 vans.
Jose Aguilar
Rating:
4.0
Customer did not leave a comment.
Salomon Soto
Rating:
5.0
Everyone was nice and professional! The entire experience was great. Fast and easy
Lisa Vargas
Rating:
5.0
The best
Yeison Domingo
Rating:
5.0
They wash the window before I go 👍🏻
YI HAO Zhang
Rating:
4.0
I always appreciate Maria Guerra's customer service. She is great and very helpful!
kristin alonso
Rating:
3.0
Uhaul has a problem with the phone system when it rolls over to centeral phone support from calling the local Uhaul location. I called 5 time to Chatsworth and several times to Agoura and the system would not recognize the number option I selected but I had no problem when I first called the local store but once it switched to centeral switch board, no numbers pressed worked and kept looping me. The problem came in when Chatsworth called me at 1:00 pm to let me know they were giving away the truck I reserved if did get it soon. I told them I was trying multiple time to get through and Maria at the store appologized that she had a store full of customers and rolled the phones over to centeral switch board. You new to call your number and see how it rolls to centeral switch board andbwhen number options don’t work whats the alternative? Why did I have a reservation when they were going to give it away? How do I communicate when you phone system doesn’t work?
BRIAN MORRA
Rating:
5.0
Customer did not leave a comment.
BRYCE BRADY
Rating:
1.0
Customer did not leave a comment.
Quaid Bhaijeewala
Rating:
5.0
Excellent service
Diane Whiteford
Rating:
5.0
The place was clean, there were no people because it was Christmass day.
Alberto Amaya
Rating:
4.0
Customer did not leave a comment.
Tourell Puzie
Rating:
5.0
Great staff and smooth service
Catherine Santizo
Rating:
5.0
Customer did not leave a comment.
Giancarlo Velasquez
Rating:
5.0
Customer did not leave a comment.
JOSE HERNANDEZ
Rating:
5.0
Customer did not leave a comment.
Virginia montiveros
Rating:
1.0
My bumper was bent in the process and I’m not happy about it. The guys offered no help and said “well it’s not the frame it’s just the body of the car”
Sophie Ramillon
Rating:
5.0
Customer did not leave a comment.
Ismael Gonzalez
Rating:
5.0
Customer did not leave a comment.
Linette Miller
Rating:
5.0
John was fantastic in helping me return my vehicle in the rain. Thank you!
Dena Derakhshan
Rating:
1.0
very bad customer service. Staff is dedicated to being on their personal phones. make rental charges and I don't know why, yesterday I rented a 15 foot truck for 2 hours and they charged me $147.00, the way. It was 39.95 per day. It was only 49 miles that were traveled, I use the rental trucks a lot, but yesterday I had a lot of trouble. Bad experience in this rental place.
Walter Colindres
Rating:
5.0
Customer did not leave a comment.
MARGARITO VELASQUEZGARCIA
Rating:
5.0
Well done. It appears the employees are well trained. Much better than your competitors. I am a UHaul customer for keeps now!
ALAIN DAYAL
Rating:
1.0
I traveled to the same location I had earlier that week, same size truck, same $40 filling up the tank, and they still charged me for fuel because apparently I hadn't filled it up enough, even though I stood there waiting to hand the keys to the guy to make sure that very problem didn't occur before I left.
FLOYD HUDDLESTON
Rating:
5.0
Everything is good
mi how zhang
Rating:
1.0
Customer did not leave a comment.
Betty Anderson
Rating:
5.0
Your branch is the only one I highly recommend. Your staff is always helpful and professional.
10/10
Elena Sangit
|
Overall Experience
Rating:
5.0
Good customer service as well as efficiency
MATTHEW COLE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica Zotea-Monroy
|
Overall Experience
Rating:
1.0
The new manager at the Chatsworth location is horrible. The rest of the staff is nice. I will never use that facility again due to Timothy Grady.
Also, the lights shut off within a minute, so I hit my head because it went dark when I was retrieving things from my storage unit. Completely unsafe
DEREK CULLIMORE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie Jenkins
|
Overall Experience
Rating:
1.0
The manager was polite but condescending. He initially couldn’t find my reservation and then didn’t acknowledge he found it and made me feel like it was my fault and I did it all wrong. After I saw the unit, I went in to speak to him because it was too small. He initially told me that he didn’t have a larger one when he had just told me that there was one bigger when he couldn’t find my original booking. The reality was he was having trouble finding it but could only admit that much later. I apologize for us getting off on the wrong foot, which was glad to accept, but he did not reciprocate in any way, so I gave up pursuing that path.
A few hours later, as I was unloading, his employee ignored me as I tried to ask him 3x why he was walking around my trailer. When he finally responded, he was totally disrespectful. He rudely told me he worked there, as if that gave the right to do whatever he wanted to and dismissed people who speak to him. This angered me so I called him on that and he just upped his rude attitude. I told him he must hate his job and he physically threatened me. I then told him I’d call the police but he didn’t seem to care. The manager came by right then and I told him what happened and all he did was tell his employee not to talk to me. There was no apologies offered and his employee was reprimanded in any way. The manager did give me an extra day on my trailer rental for free. I needed that because all their storage units were much smaller than I expected and the only other unit available was slightly bigger than the one I’d originally rented. I thought of finding another place to storage but I had to return the trailer there so I really had no choice. I wasn’t told it was on the upper level so I had to spend a lot of time negotiating what I could actually put in the space.
The whole experience didn’t make me feel valued as a person but as just another nameless faceless customer who clearly doesn’t have feelings and shouldn’t speak out their thoughts when they’re being mistreated. It is also clearly a place that has a culture that promotes not admitting to doing anything wrong and never apologizing, and that offering additional days free makes up for it.
Randall Barnes
|
First Impressions
Rating:
5.0
Thank you manager was very friendly manager was very helpful. Staff was very very nice. Thank you you all.
Ralph Lascola
|
Overall Experience
Rating:
5.0
Thank you
JANET LAZOACOSTA
|
First Impressions
Rating:
5.0
The phone operator and Vincent at the branch were excellent on all counts. Love the service and the simplicity of the process!!!
German Torrez
|
First Impressions
Rating:
5.0
The reps were amazing, Timothy did a great job explaining everything and helping me out.
Tierra Ellis
|
First Impressions
Rating:
5.0
The team at this location is EXCEPTIONAL! They were friendly, knowledgeable and understanding!
Kelly Light
|
Online Move In
Rating:
5.0
Timothy has excellent customer skills.
Phylis Shapiro
|
Overall Experience
Rating:
2.0
Top floor storage hard to get to , needing to use a ladder to bring up items to be stored. Entrance size to storage unit not listed, it was doorway sized, not the full width of the unit. Unit, even though it was taller than bottom unit, not meant for heavy boxes since the boxes would have to be carried up a ladder.... Big safety issue!
Cynthia Cerrudo
|
Overall Experience
Rating:
5.0
Mr. Grady is a true Professional. He graciously met all our needs. All U-Haul employees should model his customer service. Thanks again. Keep up the excellent work.
Shayne Suffern
|
First Impressions
Rating:
5.0
Excellent customer service.
Phylis Shapiro
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ken waters
|
Overall Experience
Rating:
3.0
I had to cancel my request as the doors were broken and I couldn’t access the storage unit. I needed to off load stuff that day and couldn’t wait 24 hours for haul to fix the doors. The customer service rep apologized for the inconvenience. He was very polite.
Jennifer Mulock
|
Overall Experience
Rating:
5.0
I am extremely happy to see a company proud of their real-estate. I am happy to see that teaching employers to respect their place of where their income cones from make for a better establishment.
Heidi Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gustavo Mejia
|
Overall Experience
Rating:
5.0
Uhaul has excellent service and the best customer service. Thank you and happy holidays.
Patricia Colbert
Patricia Colbert
|
Overall Experience
Rating:
5.0
BEYOND EXCELLENT!!!!❤️❤️❤️
Patricia Colbert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Craig Holliman
|
Online Move In
Rating:
5.0
Super nice employees
Michael Montez
|
Overall Experience
Rating:
5.0
One problem:. I use my desktop tosle my reservations and your UI is optimized for smartphones.
Stephen Kral
|
Online Move In
Rating:
5.0
Highest recommend possible. Fantastic customer service, from manager Corey and all staff we encountered. Accommodating and helpful. Secure building, which is great, as our storage units at Public Storage were broken into 3 times this year.
Especially convenient setup when you need to rent a truck or trailer and your storage unit is right there at the same facility - and first months rent was free because we did rent a trailer - that’s how we found out about their storage facility - a $150 savings!
Clean facility, well lit. On a scale of 5 stars, we actually give it 10 stars. Well done u-haul!!
Personal request - Please build bigger units, we’d love to move all of our storage needs to you.
Thank you for providing exceptional service 🙏
Gregory Porter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen HuntBarker
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karen HuntBarker
|
First Impressions
Rating:
5.0
The employee that help me was very nice n he explained everything to me very helpful
Norma Alvarez
|
First Impressions
Rating:
5.0
I've used you guys for 2 moves this year and had great experiences with all aspects
sally mullins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRAHIM RACHIKI
|
First Impressions
Rating:
5.0
Corey is really nice I appreciate your help! Thank you.
MEGAN MICHALSKI
|
Overall Experience
Rating:
4.0
Staff at the location where great, though attempting communication with them due to issues with storage and clarifying website information was difficult.
Tamell Williams
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
GERRY HOLLAND
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JESSICA ZOTEA-MONROY
|
Overall Experience
Rating:
5.0
The store personnel are always professional and helpful. They’re also personable and pleasant to deal with. What a great staff you have. 👍
Debra Scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GERRY HOLLAND
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristy Alvarez
|
First Impressions
Rating:
4.0
The entire store location, access, individual service, and extra movers were great
Heidi Laine
|
First Impressions
Rating:
5.0
Excellent services
DMITRII MELNIK
|
First Impressions
Rating:
5.0
Muy buen precio
mariela Torres
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dmitriy Leytman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erik Davydov
|
Overall Experience
Rating:
1.0
I rented a storage unit was given an access code n unit number but was denied access
Rickey Soils
|
Online Move In
Rating:
5.0
Overall it was a great experience.. Always there for you when needed and accomodations incredible durning trying times...
Beverly Robin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erik Davydov
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Lee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim BUSSIO
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KEYONNA COX
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wayne Tsorng
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wayne Tsorng
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wayne Tsorng
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERROL BISQUERA
|
First Impressions
Rating:
5.0
Antonio is great, professional and super helpful. He made all transactions smooth and easy.
Wayne Tsorng
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Moselina Valdez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Moselina Valdez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruth Dodge
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Sinclair
|
Overall Experience
Rating:
5.0
I want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!
Kevin Turner
|
Overall Experience
Rating:
5.0
they were professional and very helful. They made the process.
Daniel Sinclair
|
First Impressions
Rating:
5.0
.
Richard Menchio
|
Overall Experience
Rating:
5.0
The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!
cheryl smith
|
First Impressions
Rating:
5.0
We have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!
mark widawer
|
Overall Experience
Rating:
5.0
Very nice employees
Lydia Perez
|
First Impressions
Rating:
5.0
Stephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!