Customer Reviews for U-Haul Moving & Storage of Cheektowaga

Rating:

2.0

There was a bit of confusion while communicating w a local representative and 800 representative. An 800 agent assisted me w renting a unit. The particular address where I wanted the unit did not currently have office hours. A local representative directed me to a different location to, what I thought was to get access to my unit. I received an access code via text. When I went to the other location, the employee was friendly and professional, but said everything was set and there was no need to come to their facility. I was all set w actions I had taken. Outside of this, all went well.

Rating:

5.0

Spoke to Jen a couple of times from transit road. Very friendly and helpful

Rating:

4.0

Easy to use

Rating:

1.0

Horrible horrific site

Rating:

5.0

Great would like if a person was available

Rating:

5.0

Friendly, helpful staff

Rating:

3.0

There's no one in the office there at all, no help if you need it

Rating:

3.0

Didn’t like that the site was unmanned and the location isolated. They should be there at least a few hours each day or there on certain days. The site is in a very isolated location. Very scary.

Rating:

5.0

I appreciate using your U-haul for my storage. The staff was very friendly and kind. If ever neeed services again I would definitely choose your services at U-haul on Ludwig Ave in Cheektowaga Ny. Thank you all for your services from truck rental and storage. May God bless you and your families.

Rating:

5.0

Used this facility for 3 months to store our daughters things while she was home for the summer from college. We live out of state and choose not to bring it all back home. We were very pleased with the accessibility and cleanliness of the facility. We would not hesitate to from them next summer as well.

Rating:

3.0

Because the storage unit was in an unmanned facility it was too difficult to reach a representative who could assist with unit related activities. I called numerous times about my move out, and was only contacted when the moving van was seen on camera. The facility was well maintained however I am giving U-Haul a poor rating for customer service.

Rating:

2.0

I could communicate with anyone. I had a hard time trying to even use the lock. It took me a minute to figure out how to even put in Is gate code. The unit itself does not seem so secure. Will be pulling my stuff out friday

Rating:

1.0

This was and has been the first and most horrific experience. I pay on time every month since I got the unit and I never received a call to ask me about it or nothing they just closed my unit. Not to mention it was paid for the month they closed it no refund no response from anyone. Horrible company

Rating:

5.0

Facility was clean, good lighting, storage unit was in a very convenient location in the facility. Staff I wish to thank since they possibly saved me from losing everything in my unit. Since after unloading the Uhaul truck than loading up the storage unit I was so exhausted I pulled away without putting a lock on it. Thankfully someone from your facility sent me a text & email a few hours later telling me I had forgotten to place a lock on my unit. Luckily I was able to return back to facility and put a lock on it before anyone noticed or taken any possessions of mine.

Rating:

5.0

Jennifer was so friendly and professional I would recommend uhaul to anyone

Rating:

3.0

It easy to get with access code but it hard to get out especially there no where to punch in the access code

Rating:

3.0

The facility is unmanned and therefore we were unable to get a remote to exit and there were no directions on how to get out. Took a while to figure it out. It was all a little *too* independent.

Rating:

5.0

Thank you my car was very safe with u hall

Rating:

5.0

Well lit but not to secure. Some of my boxes were wet. Water inside a mop bucket that had hammer and screw drivers in. The boxes just had plastic containers. Thanks.

Rating:

4.0

I was expecting somebody would be on-site to let us in considering already booked the facility. my phone did not work across the border and we faced issues getting a hold of the uhaul folks and used someone's else credit card and information to get the door/unit codes. Please ensure the booking says 'required steps' before finalizing the bookings. my understanding was that on-line steps are convenience and someone at the facility would help us complete the process. I was wrong. once we got the door code and unit information, rest was easy. thanks Nadeem

Rating:

1.0

When I came to move in the attendant at the gate was rude. There was also nothing online that said I needed a gate key to leave after the attendant was gone. The attendant didn’t tell me this either when we clearly discussed that this was my first time using the facility. I was trapped on the property and ended up having to call the police to be let out because it was a 60 minute wait on your customer service phone line and I had my 21 month old son in the car. I will not recommend this site nor will I ever return for services here again.

Rating:

4.0

First time using online process. A little frustrating at times but managed to make it through. Navigation could be made more user friendly.

Rating:

4.0

It was a bit confusing as we didn't expect no one at the location. We couldn't get the lock to open, but thankfully Dave from the West Seneca store called and assisted us. He was very helpful. The app pickup seems nice, but for 1st timers, its not easy and was unexpected. Next time we need to rent 1 though we'll know what to do.

Rating:

4.0

The storage facility helped out when I really needed it. Thank you

Rating:

2.0

Honestly, I feel like I was treated like a child when I walked through the door. I had accidentally pulled into the drop off zone, and was told to move my car (that is fine) then I was told that I wasn’t going to get any service until I moved my car. I hadn’t even had a moment to walk out. I’m tired of paying money to be spoken to like a child. Also, your return 24/7 system is a slap in the face to costumers who have always returned their trucks, to be greeted by someone to look it over. Now I have to do your job, and if I don’t, you charge me? $20 Convenience fee? That is ridiculous. I checked my own van in. Normally I don’t write reviews but I’m tellin’ ya, moving is stressful enough. This process shouldn’t be stressful.

Rating:

5.0

Our check in agent worked around the issues and made it work for us - good job!

Rating:

3.0

Didn’t get equipment

Rating:

5.0

The man that rented us the truck was amazing. He took his time and answered any questions we had. Amazing customer service.

Rating:

3.0

The truck handled horribly the front end was very loose and wandered all over the road. Apart from that the truck was ok but it was a hassle trying to get the keys from the lockbox that system could use some work.

Rating:

5.0

It was all great

Rating:

5.0

2 things: 1. Everything was great. I would respectfully ask that Customer Services Reps (at this site) SPEAK........MORE......SLOWLY.....AND....CAREFULLY so that those of us who are ......"Chronologically Gifted", i.e,.OLD! (and also hard of hearing) can understand what they're saying. "Very easy to self-check out....."---NO, it wasn't so easy, actually. OF COURSE! when you know how to do something and/or have done it before, sure, ANYTHING'S easy. I DID manage to figure it out and DID "self-check out". I'm just asking for a LITTLE MORE clarity and patience. EVERYTHING ABOUT the actual rental, the price, the location, the quality of the equipment, etc. was ALL EXCELLENT. 2. It's nearly impossible to call THIS ACTUAL SITE. I have rented here several times, and talking to the personnel AT THIS SITE has always been clear; easy to understand. I'd much rather talk to someone local than to someone in Phoenix, Idaho, or Oklahoma (all places that answered the phone when I finally got connected to a live person). THANK YOU again for doing this great business.

Rating:

5.0

Jenn and Dave deserve recognition for the job they do. There are numerous moving and storage businesses in the area, but your company has two phenomenal employees and I recommend your Ludwig Ave. (Cheektowaga) location to all of my friends and colleagues because of them.

Rating:

5.0

All experience here great. Clean vehicle, professionally done by helpful personnel, very, very ......."easy"......... "......." = well, for an old timer, it was a bit of a challenge. My only problems (and they were minor ones) were: 1. It takes "forever" to get someone to answer the phone. I'd much rather talk to someone AT THIS LOCATION, with whom I've had very, very good experiences before. When you call, you're (eventually--could be a 30 minute wait on hold....) usually talking to someone in Utah, Ohio, Montana,........etc. 2. I wish that the explanation of ALL the requirements could have been handled A LITTLE MORE SLOWLY. I didn't understand much of what was said; I just trusted the people talking to me AT THIS SITE. They were very helpful AT THIS SITE. Thank you!, and I will definitely rent FROM THIS SITE again.

Rating:

2.0

The girl who helped me was awesome. The man who took the van back today was beyond rude! I have two things to return and he was so rude I left with them. I would never ever rent there again!! Never! Even my son who came to pick me up said wow he was rude! Crappy customer service equals no customers!

Rating:

5.0

The only complaint was the inability to use the deposit credit cardfor the final check out.

Rating:

5.0

New truck and easy transaction made this a perfect rental. Gold star for the staff.

Rating:

5.0

Location was fine. Had a very hard time taking a photo with the app of the odometer

Rating:

3.0

I had a terrible experience with U-Haul during this most recent renting. I went to two locations, truck I rented wasn't at either, I was told I would be refunded but that never happened. Then the movers I found thru U-Haul destroyed all my stuff, causing over $5000 in damages. I am not happy with my experience at all.

Rating:

5.0

I have no complaints, everything was clean and on point at this location. I will continue to drive a little further to get a clean truck and great customer service. Thank you. To the young lady that waited on me and the same with the gentleman that greeted me outside to finalize my rental.

Rating:

4.0

Give some form of grace period time. Moved a recently deceased relative apt furnishings into storage. Was running late back with truck. Due back at 10am got back at 12 noon. Was charged another WHOLE DAY of rental, dolly and insurance. No prorated fee or anything. The sad part is I wasn't even finished. If I knew they were gonna charge ALL this extra $$ I could of continued to clean out apt. SUCH A RIP OFF !!

Rating:

1.0

They charged me a cleaning fee after i swept the truck out and sent a picture and they have not returned my call back

Rating:

2.0

Our 1st location did not have a truck so we had to come here. The lady at desk was very nice. But, we were charged a gas service fee and a gas fee even though we returned it at a quarter tank which was what we got it as. That's $64 extra dollars that we were OVERCHARGED. We also had issues with checking it in. It kept telling us our mileage was lower than when we left, which, obviously, it wasnt. We had to wait over an hour, at 10pm, for a rep to call us back so we could check it in and not getcharged for that also. Luckily that was taken care of eventually. We will most likely not be using uhaul again. Very disappointed in having to drive to another location to begin with and then being overcharged by $64.

Rating:

5.0

Dave was incredibly helpful!

Rating:

5.0

Pleasant experience

Rating:

5.0

Called customer service about hours of location and they gave misinformation.

Rating:

5.0

Warm and knowledgeable

Rating:

5.0

Everyone was super friendly at Uhaul, from the phone call to make a reservation, to the pick-up at the local location. Very refreshing customer service. Thank you!!

Rating:

3.0

Equipment was good. Someone before me left cigarettes in the ashtray and the employee tried to blame me for it when I was unaware that the truck even had an ashtray. He also tried to tell me that I drove double the miles than I actually did and my bill was going to be double because of it. I highly recommend using the mobile options at this location to avoid having to interact the employees.

Rating:

2.0

The lady parking the trucks was very nice and super helpful but the app was horrible, barely any service there, after I checked in and went through the process to pay I never received a lockbox code and had to try and call the U-Haul customer service. When I called it said use the app. Tried to contact someone using the app but was unable to reach anyone. It was overall a bad experience and annoying. The cab of the vehicle smelled like someone left something rotting in there.

Rating:

4.0

All good

Rating:

5.0

Nothing you awesome to work with

Rating:

1.0

I was told that you were open until 7 when I made the reservations. I was also told I would have a ramp...I got there at 6. It took 2 hours to be able to get my truck. Thank goodness for the patience of the rep that assisted me at live verifications. Then - I didn't have a ramp. Very poor rating from me. I wish a manager would call me at 716-445-7004

Rating:

5.0

Rental process was easy. Use of truck fulfilled all my requirements. Cannot think of anything right now to improve process.

Rating:

5.0

Jennifer and Dave are always friendly, professional, knowledgeable, and ready to assist. They are an assett to your business. Thank you! One concern i had was no rock salt when there was ice from snow. Unfortunately, I moved out in January. Between the snow we've had and frigid temperatures, we had to be extremely cautious.

Rating:

4.0

Should have a store member available at all times, When I returned to drop off my rental, there was a sign on the door saying “back in storage unit right now back in 15 minutes. I only waited 10 minutes for someone to return. But would be helpful to have someone there at all times so customers don’t have to wait.

Rating:

3.0

No prior experience with Uhaul to rate above Average, however no complaints.

Rating:

4.0

Everything went well, couldn't move the side mirror tho, hard to see out of it, otherwise good experience

Rating:

1.0

No parking at all

Rating:

2.0

I arrived at the location at 6:45am for my 7 am online pickup. As I attempted to utilize the online pickup option thru safari and they the app I was disconnected after numerous attempts with a system error message. I called the local number provided on the site and waited on hold for 27 min and was advised by a customer service rep that the issue was corrected and to try again. I made numerous attempts after that call and received the same error message. I then attempted to call and was placed on hold for 58 min. During that time a uhaul employee arrived at this location at approximately 8:20am. I approached the employee as he entreated the building and advised him that I have been at this location for the past 1 1/2 hours attempting to secure the truck thru the online option. His response was “how is that my problem? It’s not 9 o’clock “as he proceeded into the building. At 9 am I was able to secure a truck after 2hours and 15 min of horrible customer service. I have used uhaul in the past and have never had such a horrible and unprofessional experience. I am hoping that by bringing this to your attention you will be able to address the unprofessional customer service that I received. Thank You Jason Lanning

Rating:

5.0

Was there for years. Great staff very friendly and professional. Always greeted with a smile and hello

Rating:

5.0

They women that was working at the location was very friendly and professional.

Rating:

1.0

My experiance was bad enough that I'm getting my lawyer involved . That's all that needs to be said.

Rating:

5.0

Easy pick up and return. Great van at a great price. Thanks.

Rating:

4.0

Dave is an alright guy; he actually does have a personality lol smooth transaction even approaching closing time.

Rating:

4.0

Friendly staff. I need a late gate access once due to a late flight. They were helpful and made it happen. The only negative is not enjoyable walking thru weeds to get to my vehicle's exterior parking spot.

Rating:

1.0

More helpful to the customer who has a true problem with getting his car out of storage so we can transport to Phoinix Az

Rating:

4.0

Although the vehicle selection can be a little limited at times, they typically have some sort of alternative or will let you know if the equipment you need is not available.

Rating:

5.0

Great service. Easy to extend rental online. Very pleased. Thank you

Rating:

5.0

Absolutely nothing. The girl who take care of us was fantastic. Very knowleable, friendly and had a infectious smile. Someone your company should consider for bigger things. A real asset. Keep up the good work. Will definitely use this location in the future.

Rating:

5.0

more parking space for customers

Rating:

5.0

ready at the requested time helpful staff

Rating:

5.0

Excellent staff interaction

Rating:

5.0

everything went perfect, you did everything to make it easy for me except come load and unload the truck. thanks.

Rating:

5.0

Jenn and Dave are great, at Cheektowaga location . The Manager Jenn is Awesome! She is very pro-active and quick to respond to resolving any issues or questions I might have. She is always very professional, personable, an all around great person, who prides herself on giving excellent customer service. As a result I highly recommend U-Haul.

Rating:

4.0

Nothing to do with this location but I booked a truck online at another location and received a confirmation number. When I arrived I was told they were fully booked and had nothing for me. He did go out of his way to book me one at Ludwig. No complaints about staff, just the online booking site.

Rating:

1.0

Worst customer service

Rating:

5.0

UHAUL PROVIDES EXCELLENT EQUIPMENT AT A GREAT PRICE.

Rating:

5.0

Jennifer and Dave were a great help.

Rating:

5.0

n/a

Rating:

5.0

Great, hardworking staff. Always helpful with me!

Rating:

5.0

It was very easy to access and the time I had my things in storage , everything was fine and not messed with or dirty.

Rating:

4.0

Great staff

Rating:

5.0

This facility is clean and well maintained. The staff on hand were very accommodating and professional. I highly recommend this u-haul facility.

Rating:

5.0

I was really happy to go back and have a conversation with David and clear things up. David was very polite, professional, understanding and courteous. This is my new fave location.

Rating:

5.0

Professional and friendly.

Rating:

5.0

The staff and manager were great. Check in was easy, getting a unit was easy too.

Rating:

5.0

The staff was always friendly and the place was always clean I appreciated the monthly text reminders.

Rating:

3.0

The clerk was rude

Rating:

1.0

Terrible experience all the way around

Rating:

4.0

This unit which was rented was a good location a corner unit, staff helpful, manager had a great demeaner, and always had a smile, very helpful. if needed in the future i would rent again at this location.

Rating:

5.0

The staff was VERY helpful and asked questions about my storage needs to make sure I made the right choice

Rating:

5.0

It was a good experience and I am grateful for the price and that it doesn't go up because of the pandemic, I also have access and for that I choose this location it just seems more professional than the others ones I've dealt with. thanks for asking.

Rating:

5.0

Highly re commend this location for all your storage needs , friendly staff goes the extra mile to help you with any questions or concerns you may have. Always greet you with a smile . Top notch in my book.

Rating:

4.0

I had a very very good experience there. Jenn and Dave did everything in there power in any type of situation that came up. I just wanna say thank you to you both for making my experience with your company great. Stay blessed and safe to you both.

Rating:

5.0

Thank you very much for keeping my property safe at your storage facility. Staff members went the extra mile with us, as it was a difficult time (3years) hope and pray that all the wonderful staff members will be blessed. GOD bless you and your family. From Teresa &George Toledo.

Rating:

2.0

It wouldnt be a bad storage unit. Myself and a couple other people all feel the same.. Dave who works there has very poor people skills and needs serious training with dealing with customers..

Rating:

3.0

Jenn was very nice and helpful. For me location was convenient. I never used a storage facility before so I can’t compare.

Rating:

5.0

Jenn & Dave sure know how to run a storage facility! If you’re looking for a safe and secure place to store your goods, then look no further! Thank you for your patronage! Stay Safe!

Rating:

1.0

There is a guy named David Lewandowski who works there he drives a black truck. He is very racist And RUDE. I have made Several reports of him Harassing me Even calling the police and He still is employed! He also made racist remarks and comments to me(he lucky I didn’t slap the s**t out Of him then I would b in jail!) Uhaul on Broadway in Cheektowaga N.Y.!!!! Terrible service would NEVER recommend -Precious

Rating:

5.0

I thought it was 24 hour access before. I hope it could go back to that as I drove there for nothing last night with a bunch of stuff and sadly couldn't get in. But the staff are amazing! So that balances it but I do wish there was 24 hr access!

Rating:

5.0

The team was extremely helpful with regards to both the storage and truck rental. I would highly recommend this location.

Rating:

5.0

Great service!!

Rating:

1.0

It really sucks

Rating:

5.0

Made a reservation on Saturday, showed up as planned on Sunday and staff was extremely helpful in processing our storage unit and getting us on our way.

Rating:

5.0

I was very happy with the service at this location. Everyone I spoke to was always very kind and helpful. The ONLY issue I had was the lock I originally had on the unit rusted so bad I couldnt get it open. An employee came out to help, which wasnt easy for them either even after spraying a couple different things on it. It finally did open but I HAD to PURCHASE another lock. I felt this was unfair as I BOUGHT THE ORIGINAL LOCK FROM YOU...that store! It wasnt my fault that happened and could not be used. I felt the store should have replaced it as it was U Hauls reccommended lock sold in yoiur store. If I purchased a lock elsewhere or brought one in I would have felt differently. But I was told at time of purchase , that lock was the best. I believed, I purchased. The Lock malfunctions, and I had to Buy another. Not really fair. If you can refund me , I would greatly appreciate it. What am I going to do with a broken lock as I now have another? Other than that, A++ to the rest Thank you., Rhonda Pulaski S6torage Unit #114

Rating:

5.0

Other than the mice droppings in one of my boxes, the facility and staff was always great and respectful to me. Happy New Year

Rating:

5.0

I was very pleased at Tony experience at UHaul and the man who took care of me was very courteous and was very friendly and professional.

Rating:

4.0

No comments overall good service.

Rating:

1.0

It’s rat infested infestation I found many dead rats n my things.. Also my things were distributed by water damage

Rating:

5.0

Very accommodating,

Rating:

4.0

I only came to the facility one time after I initially opened the unit. Everything was fine.

Rating:

5.0

Outstanding and I shall return

Rating:

4.0

Very happy at this U-Haul staff is great between Dave and Jen very nice very helpful

Rating:

5.0

I had a great experience dealing with the employees (Miles in particular) at the Ludwig Rd. in Cheektowaga, They were professional & extremely helpful. This was the smoothest part of my stressful move

Rating:

5.0

I had put my car in this facility in 2017. Jenn the manager snd Dave were excellent to work with for the past 2years. I highly recommend this location for storage!

Rating:

1.0

This is the worst storage facility that i ever encountered besides the manager jen all the employees are rude if u rent a storage there make sure to check your bill they over charged me over $200

Rating:

5.0

I would like to thank the Manager and Dave for quality excellent customer service much thanks to the Manager she was excellent.

Rating:

5.0

The girl working there helped me with my lock procuring a torch to warm up my frozen lock. And she was polite and accommodating. Thank you. Scott

Rating:

2.0

The amount of mice poop was disgusting. I have to replace soo many of my things. Even brought one of the mice with me. 6 months of mice living in my stuff. Unbelievable.

Rating:

4.0

Such great customer service at this location. The girl at the front desk was so nice and helpful. Made the whole process quick and efficient.

Rating:

5.0

Very helpful

Rating:

5.0

I will always recommend Uhaul for storage to Family/Friends. And if we need storage again in future Uhaul will definitely be the first choice because the rate was very reasonable and fair. Thank You

Rating:

5.0

Jenn, Dave and staff did an amazing job with helping us when we were in a bind. Jenn is a fantastic manager and oversees the property very well. She is very professional and follows as promises. A++

Rating:

5.0

Always had moving trucks available

Rating:

5.0

friendly people you got working there

Rating:

5.0

Vary good experience

Rating:

5.0

Thank You Jenn & Dave! It was pleasure being a customer for 1 year!

Rating:

4.0

Keep up the good work.

Rating:

5.0

Easy to work with staff

Rating:

1.0

Doors were not operational. I could not access my unit. I asked the door to be fixed. My unit contents were removed and i was still charged for rental of an empty unit. I was not compensated for fees.

Rating:

5.0

David was an awesome employee he knows how to treat customers he went above and beyond to turn my day around keep smiling your amazing David

Rating:

1.0

Plan on pressing charges for u guys dubble charging my checking my account twice I will never use u again!🖕🏽

Rating:

4.0

All the staff were very nice and helpful, and also Jen the manager wonderful she keeps her clients very happy

Rating:

1.0

Need to work with the customer more to try and solve there issues before selling their stuff.