Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to travel 18hr from Miami to your location! I needed help, with my unit and no one wanted to help me out. I would never use uhaul again anywhere in the United States!
Juan T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phil O
Rating:
4.0
Customer did not leave a comment.
Danette G
Rating:
5.0
The floor mats in the trucks are very slippery when wet. Manager was helpful and lovely. Great staff overall.
Karrie N
Rating:
5.0
Customer did not leave a comment.
Angela M
Rating:
5.0
Customer did not leave a comment.
David P
Rating:
5.0
I don't know because I am a Patient person.
Kelly and Noah were very helpful.
Edward W
Rating:
3.0
Customer did not leave a comment.
james M
Rating:
5.0
Customer did not leave a comment.
Thomas M
Rating:
5.0
Customer did not leave a comment.
Gale H
Rating:
4.0
Customer did not leave a comment.
patti b
Rating:
5.0
Always satisfied!!
Darwin P
Rating:
5.0
Kelly, Jeffrey (I think, Sorry) and "The New Guy" (Sorry again) were all Very Good. A great experience in what can be not such a great thing to be doing, i.e. Moving. Go here first, IMO, you will not regret it. Thanks to All of You.
Chris L
Rating:
5.0
Customer did not leave a comment.
PENNY M
|
First Impressions
Rating:
5.0
People were awesome, truck was clean and very affordable
Jason D
Rating:
5.0
I returned the trailer an hour early, but was charged a day late fee
Jason P
Rating:
5.0
Customer did not leave a comment.
Richard B
Rating:
5.0
Devon and Noah were awesome!
Mallory M
Rating:
5.0
Customer did not leave a comment.
Kayelynn H
Rating:
5.0
Noah and Zoe were awesome!!
NOAH H
Rating:
4.0
Customer did not leave a comment.
James E
Rating:
5.0
Customer did not leave a comment.
Mackenzie I
Rating:
5.0
Kelly and crew always wonderful as usual
Darwin P
Rating:
5.0
evryone at this location was friendly and helpful. Don't change a thing.
John Z
Rating:
3.0
I was told the van had a full tank of gas and I had to bring it back the same way. I traveled 22 miles and when I filled it up it took 6 1/2 gallons. I'm sure it wasn't full when I took it. I mentioned it to the person I rented from but there was no comment. I'm sure the van gets more than 3 miles to the gallon.
Richard B
Rating:
1.0
too damn expensive
ripping your customers off with 26% increases you need to be publicly exposed for your greed
um
Michael L
Rating:
5.0
Kelly Klink is a superhero. I don't know what your policy is regarding super-human abilities, but I might actually badger someone until she gets a raise. If there was anyone who deserves it, it's Kelly. In a chaotic world full of uncertainty, she has been the light at the end of the tunnel. Yes, I am fully aware this sounds weird for a UHaul manager! But she literally, not figuratively, made my life whole. I owe her a portion of my sanity, and a large share of my well being. I cannot stress enough the impact she has made on my life, through accidental coincidence. Kelly is a gleaming gem amongst the stones I must traverse, and I state that with instance.
Michael M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
john w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
john w
Rating:
5.0
Customer did not leave a comment.
kristen p
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Daniel V
Rating:
5.0
None. All went as expected.
Drew T
Rating:
5.0
No suggestions for improvements at this time.
Gerald G
Rating:
5.0
Everyone we worked with were professional, helpful, and knowledgeable. Thanks to Maverick and Zoe!
Martin S
Rating:
3.0
Customer did not leave a comment.
Valerie R
Rating:
5.0
Customer did not leave a comment.
Tracy R
Rating:
4.0
Customer did not leave a comment.
KATHY C
|
First Impressions
Rating:
5.0
Thanks for everything, Kelly.
william g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Austin C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark C
Rating:
5.0
Customer did not leave a comment.
Brandon M
Rating:
5.0
Customer did not leave a comment.
Daniel H
Rating:
5.0
Great people to work with. Very accommodating. Showed me my units and walked me through the process.
Amy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William S
Rating:
5.0
Customer did not leave a comment.
Brandon M
Rating:
5.0
Everything was great I will use u guys agan down the road for all my needs
MICHAEL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon M
Rating:
5.0
Customer did not leave a comment.
Joey S
Rating:
5.0
Professional friendly staff. thank you
Katie C
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Thank you.
david c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mick O
Rating:
5.0
Customer did not leave a comment.
SUSAN D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William I
Rating:
5.0
Customer did not leave a comment.
Richard W
Rating:
5.0
Customer did not leave a comment.
Leo W
Rating:
5.0
Zoe was friendly and engaging. She carried on a conversation during my check in and was very informative about the process.
Mark B
Rating:
4.0
Great customer service experience. Devin was on point, informative and pleasant during a busy week. All questions answered even with people waiting to be served.
Michael M
Rating:
5.0
Very helpful employees, convenient drive in unloading out of the weather, nice to have the complimentary carts, convenient location.
JOHN P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Timothy P
Rating:
5.0
I have nothing negative to say, everyone was very nice and helpful .
SCOTT V
Rating:
5.0
Customer did not leave a comment.
Gerald L
Rating:
5.0
Excellent service!
Stephen S
Rating:
5.0
Customer did not leave a comment.
Randolph R
|
Overall Experience
Rating:
5.0
Jeff and Marvin were extremely kind and helpful.
MICHELLE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mercedes S
|
First Impressions
Rating:
5.0
There doesn’t need to be anything improved.
DANIEL R
Rating:
5.0
Customer did not leave a comment.
Ashley P
|
Overall Experience
Rating:
5.0
The gentleman working was great
George S
Rating:
5.0
This location was spot on. They are friendly and great with the customer. I don’t think they need to improve anywhere.
DANIEL R
Rating:
5.0
Devin provided great customer service and was very friendly and answered all my questions.
Jimmy B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Anthony o
Rating:
5.0
Everything was clearly explained and demonstrated
MICHAEL B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CINDY C
|
First Impressions
Rating:
5.0
Service was on fleek. Thank you!
Jonathan W
Rating:
5.0
Customer did not leave a comment.
darren f
Rating:
2.0
The outside keypad doesn’t work!!!!!!!! if the facility is closed and the keypad malfunctions, you can’t access your unit. FIX YOUR KEYPAD.
Natosha D
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
carole r
|
First Impressions
Rating:
5.0
All was good
Vicki P
Rating:
5.0
Van was dirty inside. Outside appeared well kept and operated as expected.m. No issues with the van.
Cecilia Y
Rating:
5.0
Customer did not leave a comment.
Brant D
Rating:
5.0
Customer did not leave a comment.
DANIEL R
Rating:
5.0
Customer did not leave a comment.
Brian C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judith W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james M
Rating:
5.0
Customer did not leave a comment.
Christine V
Rating:
5.0
Customer did not leave a comment.
karl W
Rating:
5.0
Customer did not leave a comment.
LAWRENCE M
|
First Impressions
Rating:
3.0
Customer service excellent for pick up and delivery both reps went out of their way at this location !! Parking lot dark hard to see at night equipment average but ok for rentals
JOSEPH F
Rating:
4.0
Customer did not leave a comment.
Thomas G
Rating:
1.0
Leaky cargo area and leaks in the cab from where the seatbelt attached. Water continuously ran onto me while driving and leaked on our boxes. The attendants made it seem easier to drop off at a different location than it was.
Matt D
Rating:
3.0
The Cargo Trailer 6 x 12 was clean and seemed to be a newer one however it did leak causing some damage to mattresses and mirrors.
Greg Z
Rating:
5.0
As advertised
todd a
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kara Q
Rating:
5.0
Very helpful, patient, and kind staff
Samuel D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas B
Rating:
5.0
Customer did not leave a comment.
Veronica R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cheryl h
|
Overall Experience
Rating:
5.0
Everybody was polite, respectful and very helpful!
Victor W
Rating:
5.0
Customer did not leave a comment.
JOHN K
Rating:
5.0
Well worth the money to haul something that might be too much for a mini van or car.
David B
Rating:
3.0
Everything went well.
PEGGY R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
john w
Rating:
5.0
Customer did not leave a comment.
Karen K
|
First Impressions
Rating:
5.0
Everything was fast and easy.
darrell m
Rating:
5.0
Customer did not leave a comment.
annette k
Rating:
3.0
Customer did not leave a comment.
Matthew Z
Rating:
5.0
Customer did not leave a comment.
Jenna C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Garrett T
Rating:
3.0
Thanka
Jeffrey D
Rating:
5.0
Rent them a truck that works and not missing every second. We find it very hard to believe they didn’t know there was something wrong with this vehicle when they rented it to us. Roadside assistance came and put a band aid on the problem. Unnecessary stress.
Don G
Rating:
5.0
Customer did not leave a comment.
WAYNE B
Rating:
5.0
The trucks should be filled up with gas so you can just replenish what you use. The insurance should be reimbursed if you don’t use it. Local moves should be charged a lower rate I used 15 total miles and spent almost 100 dollars. That’s a little excessive, no one showed me how to use the truck or walked around the truck with me.
Heather H
Rating:
5.0
Customer did not leave a comment.
Pauletta V
Rating:
5.0
Customer did not leave a comment.
Janice Y
Rating:
4.0
Everything was great
Robert S
Rating:
3.0
Better Wifi, because the online pickup and return was extremely difficult with poor quality or no internet access.
Andrew C
Rating:
5.0
Customer did not leave a comment.
SHAWN P
|
Overall Experience
Rating:
5.0
Every one was really nice and friendly. Thank you so much
betty p
|
Overall Experience
Rating:
5.0
Took me right outside and was out fast
kurtis m
Rating:
5.0
Nothing at this time.
Carol Y
Rating:
5.0
Quick and efficient on getting out the door in the morning!
MICHAEL G
Rating:
5.0
I liked the fact that you can rent a storage unit at the same location as the place the customer is returning the truck/van.
Carol W
Rating:
4.0
We were charged for equipment we didn't use. We were also charged for fuel that we already replaced. This is our second experience with this location. This time the staff wasn't as friendly as the first time and we were overcharged. Disappointed.
Eric D
Rating:
5.0
Customer did not leave a comment.
Matthew S
Rating:
4.0
As new U-Haul users, the check in process was smooth, but directions for once we got outside to meet the person assisting us with our trailer and hitch were a little unclear. Nothing major, though!
Thomas B
Rating:
5.0
Customer did not leave a comment.
Kylee G
|
Overall Experience
Rating:
5.0
Devin assisted me, his customer service was excellent. Very helpful, knowledgeable and polite. Give this man a raise!
aaron s
Rating:
5.0
Everyone there was great but the problem I had with estimating how much gas to put in. They treated me well and compensated me for my mistake and I appreciate that. My recommendation would be to go back to how it was previously you pick up a truck with a full tank of gas and you returned it that way. To estimate how much gas is needed to take it back to a quarter of a tank is a little hard to judge.
BARBRA B
Rating:
5.0
Customer did not leave a comment.
MARK B
Rating:
5.0
Customer did not leave a comment.
ROY L
|
Overall Experience
Rating:
5.0
All was good
Vicki P
Rating:
3.0
Could u have U-Haul available in beaver falls or new Brighton. Chippewa and monaca are out of the way for some of us. They use to have them in new Brighton on Penn ave I’ve taken ones back there years ago idk what happened.
Stacey Y
Rating:
5.0
Customer did not leave a comment.
Tanissa H
Rating:
5.0
Customer did not leave a comment.
Robert S
Rating:
5.0
I ran a storage facility so I know what I like. I love that you can pull in, feel secure, get a cart and it’s all climate controlled so no need for pallets!! Very convenient and clean! Thank you!!
Bonnie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony P
Rating:
5.0
Customer did not leave a comment.
frank y
|
First Impressions
Rating:
3.0
I only used 8 of my 30 days and the policy is no refund for unused days but they will charge the next person for price for a unit already paid for so my unit will sit empty until the 28th. Plus I signed on line for the $49 unit and was forced into an $80 unit
MELISSA H
|
Overall Experience
Rating:
5.0
Nice people to rent from. They gave me my first month's rental fee free of charge, there are not many businesses like that! So glad that I decided to rent from U-HAUL, well done U-HAUL, BROV0!!!!!!!!!!!!!!!!!!!!!!!!
DANIEL K
|
First Impressions
Rating:
5.0
Access card to disarm the alarm didn’t work but didn’t keep the unit long so wasn’t a big deal. Overall, satisfied with my experience.
TRISTAN S
|
Overall Experience
Rating:
4.0
A little expensive for the size.
Thomas G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry S
|
First Impressions
Rating:
4.0
Was friendly but for the first time I used the storage unit they should of walked me throw it honest maybe they can start doing
SHIRLEY C
|
First Impressions
Rating:
1.0
I will never use u haul ever again. The manager there is about the worst I've dealt with. Made an unauthorized charge right in front of me and said she wouldn't remove it. Had to call discover and they removed right away. Unfriendly staff in the afternoon, Charged me for gas I didn't use. I give them a 0 out of ten
Justin h
|
Overall Experience
Rating:
4.0
The storage area was clean, the restroom did not get cleaned after my first visit to load the unit, granted it was not horrible but the trash was still overflowing
STEVEN M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
freda y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah T
|
Overall Experience
Rating:
5.0
Maverick was very kind and explained everything exceptionally.
GENNIFER D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason B
|
Overall Experience
Rating:
1.0
Maintenance almost every month. The garage doors were constantly blocked off, the sliding door was constantly blocked off because of maintenance. Do better.
MICHAEL F
|
Overall Experience
Rating:
5.0
Kelly was super friendly from the moment I walked in the door. She was very personable, not with just me, but also the customer ahead of me. She made the process very simple and explained everything very well. She was incredibly kind to a stranger when I just needed kindness that day. Who knew renting a storage unit could be an emotional moment. She's a quality human being and I was lucky to have crossed paths with her in that day. Thank you Kelly!
DALE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEBRAH S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RONALD H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jesse D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KAREN C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Josie R
|
Overall Experience
Rating:
5.0
The staff was very helpful, showing me how things work and where the nearest entrance and exit to use also how the key pad works.
Michael T
|
First Impressions
Rating:
2.0
I reserved a 10x10 unit online. The instructions when arriving could definitely be a little more clear. But besides that fact. When I arrived I found I was given 2 5x10 units not one 10x10. I saw a worker in the hall I asked about my situation they said they consider it the same because it's the same square footage. Which I understand. But I had several large awkward items that required a 10x10. She told me to go to the office. I go to the office and explain that I need a 10x10 and the woman behind the desk couldn't have had more attitude. She explained that my units were side by side I said that wasn't even the case they were around the corner from one another and she began arguing what unit numbers I was given. I then showed her on my phone that she was incorrect but she still insisted she was right even though I went to the units and found my tags. It turns out a 10x10 was readily avaliable so why I I not just given what I reserved in the first place? Not only that but when checking out it makes no mention that you may be substituted with two 5x10 units instead of one 10x10 and it doesn't ask if that is acceptable. That needs to be corrected. And the employees need a little more training in customer service. If I wasn't in a pinch I would absolutely left and stored my belongings elsewhere.
Lucas L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jesse L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMIEE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dan m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nikia M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael C
|
First Impressions
Rating:
5.0
Employee was extremely nice
STEFANIE D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Antoinette M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angela M
|
First Impressions
Rating:
5.0
Helpful staff and very clean and taken care of facility
Dana F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexandra H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald S
|
First Impressions
Rating:
1.0
The alarm system needs repair. A contractor was working on a project and hasn't returned.
SUSAN P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Bonnie S
|
First Impressions
Rating:
5.0
I would recommend putting a garbage can in the place where you park your car. I just want to mention your employee, Devin Heinrich. We were moving out belongings in our unit. We came across a problem with a large antique hutch that was my mothers ( her mothers) and we couldn't get it on the UHaul. Devin was quick to assist us and he helped us find a smaller closer storage unit closer to the garage. I wanted to make mention of Devins thoughtfulness and ability to listen to our concerns and find a resolution without any further complications that evening. I couldn't thank him enough for his assistance. A few days later we got the right equipment to get that piece of furniture out and he was the one that checked us out. I was so glad to see him as I was able to thank him one more time. As our countrys work ethic has changed so much over the past few years its extremely frustrating when people won't help you when needed. You have a good employee with Devin! We had no issues while we were renting there and more than likely would of returned if needed..but we will definitely return now! Thank you again Devin Heinrich for your professionalism, your support, and your help that evening!
ROBIN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kayla S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brandon v
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Paula C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
divinity w
|
Overall Experience
Rating:
5.0
The staff was friendly over the phone and more friendly in person. The service staff was very professional and friendly.
jerome w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SEAN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
TAUSHIA F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darin L
|
Overall Experience
Rating:
3.0
My 1st month was free but they charged me anyways, I didn't get a receipt so I didn't know until I looked at my account later. It will be 3-5 business days for $78 to be available in my account
MELISSA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARC J
|
Overall Experience
Rating:
5.0
However, it was a little over priced per month
Ralph R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Leslie M
|
Overall Experience
Rating:
5.0
Friendly staff. Exceeded my expectations.
kathryn r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dan m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jarrett g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Melissa L
|
First Impressions
Rating:
5.0
We experienced the best customer service! The guy who helped us said he really Is only maintaince/mechanical but he was excellent! The facility is amazing. We are extremely pleased and would highly recommend!
Jesse A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
fontaine g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bryan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
andrew m
|
Overall Experience
Rating:
5.0
I am very impressed with uhaul and the storage facility! ☆☆☆☆☆
Chris B
|
First Impressions
Rating:
5.0
Everyone was so pleasant and helpful ,I would definitely use this facility again if I need a storage unit ! You are still invites out for a for the fire 🔥 in May lol 😂 thank you all !
Bobbie J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
april s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Reyne H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maura C
|
Overall Experience
Rating:
5.0
The staff is amazing
Jonathan N
|
Overall Experience
Rating:
5.0
Keep up the great work
Darlann S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BARRY M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anne f
|
Overall Experience
Rating:
5.0
The only storage unit I will ever use
TANISSA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrew m
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Darlann S
|
First Impressions
Rating:
5.0
Kelly was so helpful to me
THOMAS m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
William R
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
nathan a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tara W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judy J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gary h
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Roxanne B
|
Overall Experience
Rating:
5.0
Very good, but need to keep garage doors in operating order
Timothy J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stanly m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINA L
|
Overall Experience
Rating:
4.0
Never had an issues with the facility. Everything was always clean and convenient
ASHLEY R
|
Overall Experience
Rating:
5.0
All was good and friendly I definitely use it again
Tina B
|
Overall Experience
Rating:
4.0
Only a mix up as 10x20 was emptied marred the experience. An employee closed out rental of truck that emptied 10x10 on Friday Dec30th. I thought he was closing out rental of 10x10 too. I was mistaken in what he was allowed to do. Adjustments were made with t h hesitation. Good experience. Just not best ecperience.
Christopher B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GEORGE P
|
Overall Experience
Rating:
4.0
Rat traps everywhere makes you worry about your items a little bit. Only complaint.
Kari M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric G
|
First Impressions
Rating:
4.0
I had rented a storage unit and when I arrived to move belongings in I found it was already occupied as I could not access it. The employees seem puzzled by this especially the person that rented it out to me. They did find me similar storage on the opposite end of the facility, which wouldn't have been an issue except I had already unloaded half the moving truck. That made for a long haul since we did not want to repack the moving truck to simply get to the other side. In the end, I was able to get my belongings in a suitable storage unit. So despite the inconvenience the experience was satisfactory.
Jason H
|
First Impressions
Rating:
5.0
Best storage unit I have ever used. I wish there were more around like this one.
Randy V
|
Overall Experience
Rating:
5.0
Good move on my part
floyd s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
christabol L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMMY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Constance H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joan M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Erica F
|
Overall Experience
Rating:
5.0
I can't say enough awesome things about the staff and the facility. I'm 52 years old and I have never felt so important and appreciated by any other business and its staff. You have a top notch business and staff in Chippewa Pennsylvania. Thank you 😊.
peter h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcia M
|
Overall Experience
Rating:
4.0
However I paid for a month and didn’t stay the whole month and didn’t get a rebate
Krystal A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corey w
|
Overall Experience
Rating:
4.0
I had a encounter with an employee that was rude at the Chippewa location
Anthony N
|
First Impressions
Rating:
5.0
Very friendly staff. Very convenient and easy to use.
Sally C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Amy J
|
Overall Experience
Rating:
3.0
I would say over all good! Only complaint would be doors were always broken. Sometimes doors wouldn't even work. Took forever to get fixed. But the manager was super helpful and had great customer service skills.
kurt k
|
Overall Experience
Rating:
4.0
The alarm system for the unit never worked properly. Even when I put the code in at the front door, the alarm for the unit would go off every time I opened it. It would shut off after about 10 seconds. I learned to just ignore it. It also seems odd that there is a sign in the lobby area that prohibits leaving trash, but the It was always full of old furniture, mattresses, etc. Inside, Maverick was very friendly and helpful each time I went into the office no matter how busy he was.
Brian W
|
Overall Experience
Rating:
3.0
The carts the last time I was there had rat poop on them along with the one area that was like a leave/donate you stuff was filled with broken and gross stuff. It’s been sitting there for months including a broken tv.
Aarika C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian W
|
Overall Experience
Rating:
4.0
The video doesn't look like the facility it was a bit confusing, but we are all moved now.
Kimberly P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Eric S
|
First Impressions
Rating:
5.0
Clean, secure, easy. Loved the indoor bays for loading in any weather.
Michele F
|
Overall Experience
Rating:
5.0
Kelly and her crew were wonderful to deal with will do it again if needed
ramond c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TIMOTHY P
|
Overall Experience
Rating:
5.0
I have had no problems or concerns and will use u haul in the future. Thank you all.
David H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Racquel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
peter h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERRY F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James W
|
Overall Experience
Rating:
5.0
This was a perfect place to store college items during the summer.
Jill K
|
Overall Experience
Rating:
5.0
Let me say that the staff was more than helpful and went beyond when dealing with my every need. They made me feel like I was their first priority. Thank you!
JEFFREY O
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Dean C
|
Overall Experience
Rating:
4.0
I am asking if there is anyway to have some of the last payment refunded. It was renewed on August 7 which is the date it should of been but we took the belongings on August 8. Please contact Andrea at 908-892-0952. Thank you
CHRISTINA K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darren W
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
freda y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chengy g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUSTIN B
|
First Impressions
Rating:
5.0
My only negative is that your computer system required me to enter all of the information only to have to do it all again when I got to the facility. My time is valuable too, so please fix your issue. If I had another convenient option I would have walked out. This is not the fault of this faculty, they were great.
GREGORY G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JERRY F
|
First Impressions
Rating:
4.0
The only issue that I had is that it does not have 24/7 access. Other than that everything was good 🙂
Amanda W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
manevalil d
|
First Impressions
Rating:
2.0
When I arrived my promised unit was locked up and I had to commender one of the same size.
jarrett g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leah B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larry h
|
Overall Experience
Rating:
1.0
The manager Kelly is not to be trusted. She altered my reservation (due to availability, she stated) but then added extras I did not initially choose. I’ve always had great experiences with Uhaul, even at this location, but Kelly is not staff I will ever deal with again.
KRISTEN C
|
Overall Experience
Rating:
4.0
The workers were very helpful, friendly, and informative.
Crystal S
|
First Impressions
Rating:
5.0
Everyone was nice and willing to help,and they answered all my questions. Would recommend The U-Haul place and storage to someone that was in need thank you very much
Tina B
|
First Impressions
Rating:
5.0
Other the the fact that we only traveled 10 miles on this move it cost up almost 26 dollars for gas. Of the tank read correctly this can not be true. 10 miles!!
DEBORAH W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AMY N
|
First Impressions
Rating:
3.0
I think they should have different rates on using of trucks. Because I know I paid for a 24 hour rental but had it back in like 5 hours. I'm sure they most likely rented right back out.
larry h
|
First Impressions
Rating:
5.0
It's a pleasure when the staff knows family. It becomes easier and more friendly.
john h
|
First Impressions
Rating:
5.0
The guys were great and explained everything. It was very easy for me to offload the van into the storage unit and I love my storage place. Really great organization.
anne f
|
First Impressions
Rating:
5.0
Kelly was awesome
hugh m
|
Overall Experience
Rating:
5.0
Very good
Robert P
|
Overall Experience
Rating:
5.0
Super friendly, very knowledgeable, great price!
crystal w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CAROL H
|
Overall Experience
Rating:
1.0
I don't appreciate getting charged a full month fee just because I closed out the day my rent was due I do believe they should refund my money, but America's business is to get over hard working folks not to really service convenience.
Isaac R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesse B
|
First Impressions
Rating:
5.0
Staff was super friendly and helpful…Kelly was great!!
Dean C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KATHLEEN B
|
First Impressions
Rating:
5.0
Outstanding customer service, very friendly staff that went above and beyond to meet our needs.
John L
|
First Impressions
Rating:
4.0
The security system to get into the building currently isn't working. Anyone can just walk in. Not enough flat bed carts either. Overall not a bad experience. The card scan system really needs to be fixed.
Suzann M
|
First Impressions
Rating:
5.0
Everyone was great. Very friendly and courteous. I'd recommend you to anyone. Thanks for a great experience.
JAMES M
|
First Impressions
Rating:
4.0
I think that if you intend to move out with more than half a month left you should be credited some of your monthly payment back
Marvin M
|
Overall Experience
Rating:
5.0
I recently moved to the area and downsized. I needed a storage area while we decided what we were going to keep and what we needed to dispose of. The facility met my needs perfectly. Very good experience.
John M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MIchael L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randall S
|
Overall Experience
Rating:
2.0
Seemed like you were putting the staff out asking questions. For people who have never rented a u-haul truck or a storage facility, it can be confusing until someone shows you how everything works. The 10’ truck I rented was in terrible condition. The engine slips & I just got on the highway & had to get off an exit bc of low tire pressure. The windshield was filthy too. The staff that works there isn’t helpful & speaks in an irritating tone! These employees are losing you business!!!!!!!! 1 out of 10, DO NOT RECOMMEND!
heather w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
timothy c
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Vicki M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
George A
|
Overall Experience
Rating:
5.0
People on staff very nice and professional
ramond c
|
First Impressions
Rating:
4.0
The storage facility is very good... no issues. However, it's an issue having people pay to rent lockers on the first of the month as this is when many people move. A customer ends up paying a month's rent to use the locker for 1-2 days.
John T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANNETTEMARIE A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert W
|
Overall Experience
Rating:
4.0
Kelly Kline is the best ever employee love her Everly amazing friendly courteous fun attitude!!!!
Carrie K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randall S
|
First Impressions
Rating:
5.0
Maverick was very helpful and friendly. He explained everything from the map and key swipe in detail.
Stephanie K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda C
|
First Impressions
Rating:
5.0
The unit is too far away for me. I would like to get the handicap. Unit#2028.
charlotte d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tejauna S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roger M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hunter s
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Kayla R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROL H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tara H
|
Online Move In
Rating:
5.0
Kelly is fantastic! Hold onto her. She is a great representative for your company. I'm hoping raise time is coming very soon for her.
Ellen F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Andrea K
|
Overall Experience
Rating:
5.0
Having 24 hour card access to my storage locker would be nice. Otherwise, my experience renting a storage unit from U-Haul of Chippewa was excellent! Thank you.
DANIEL D
|
Overall Experience
Rating:
5.0
Staff was polite and helpful. Facility was in good condition.
John T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lee G
|
Overall Experience
Rating:
5.0
The staff was pleasant and helpful.
The facility was clean and well lit.
The location is convenient to where I live.
Carolyn W
|
Overall Experience
Rating:
3.0
Getting into the storage unit wasn't a problem it was picking up the truck after hours was but I partly think that was my fault, but I called customer service and we got the situation resolved.
Jason M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Shania T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jason E
|
First Impressions
Rating:
3.0
nice to my son
Mike M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Bobby A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marla S
|
First Impressions
Rating:
5.0
I had a rough experience with one of the employees and the manager was outstanding and so very helpful. Because of how she handled things she made the experience very good and I would come back to U-Haul because of her. The manager Kelly should be commended for her management and customer service.
Brayn L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hailey R
|
First Impressions
Rating:
3.0
Bathrooms were discussing! No trash cans so there was trash laying everywhere. Needed cleaned!
WILLIAM C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES H
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Kayla R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michele F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Esteban S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHANNAH Z
|
Overall Experience
Rating:
4.0
Everything with the facility was great. But the staff was not great..appeared to be annoyed when asking questions. When address was wrong stating it was okay if it was wrong ect.
Lilia m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jacob G
|
Online Move In
Rating:
5.0
Kelly and her team where fantastic. Caring, friendly,helpful and very knowledgeable. I was on an extreme deadline and had little time to spare. They made sure everything was ready for me and make check a breeze. Definitely a location that knows their business. Just a pleasure to deal with.
SYLVIA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHANNAH Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paula M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen D
|
Overall Experience
Rating:
5.0
Kelly Kline was very helpful.
carol f
|
First Impressions
Rating:
4.0
It was a busy move-in day, so I couldn't get one of the drive-in areas at the front, but the staff were accommodating and allowed me to use the sliding door in the front. The staff have been helpful getting my 2 units reserved and next to each other, which is perfect!
Janel S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lee G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Breon R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stacy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle k
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
christine r
|
First Impressions
Rating:
5.0
I feel the monthly rates are fair for the amount of space.
Danielle k
|
First Impressions
Rating:
3.0
My overall experience was okay. Only bad experience I had was 2 months in row I came in and there was a nonpayment lock on my storage unit and I’ve always paid on time. I don’t know what the problem was but every time I asked none of the sale associates had an answer for me.
Shalena S
|
Overall Experience
Rating:
2.0
Justin is incredibly rude and speaks in a condescending tone. The store staff does not enforce mask policy.
TRACY J
|
Overall Experience
Rating:
5.0
Employees were always helpful. Facilities were always clean and well lite. Storage unit was clean and well maintained. My wife and I always felt safe and secure while we were at our storage unit. Thanks
Rob B
|
Overall Experience
Rating:
5.0
This facility was a fantastic option for our recent move. The staff was friendly and helpful. We were so happy to be out of the weather in a comfortable environment to store our things. The value of what we were provided for the more than affordable price was appreciated in a time of moving stresses! We have told many friends and our realtor of our great experience.
Cara M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin S
|
Overall Experience
Rating:
5.0
U-Haul Storage of Chippewa is a very clean and well run facility! The staff has been very helpful and friendly. We love the 'just drive in and dolly your stuff to your unit with no hassle.' Overall, it has been a great experience to have storage at this site!
Frank G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rebekah L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher C
|
Overall Experience
Rating:
5.0
I’m very happy the office staff was still available when we moved in because for first time storage unit users the process was really confusing, especially as I requested online. I was disappointed in the size of the smallest unit that I have because it said it was big enough to store one room worth of stuff in, maybe if you were storing a bathrooms worth of stuff, but we managed to store the few things I needed to. Otherwise, it was very clean, and the staff was very helpful.
Christina S
|
Online Move In
Rating:
3.0
Security card didn’t work. Alarms went off. Could not load app to check in nor check out truck.
Lynda S
|
First Impressions
Rating:
1.0
The storage unit itself was fine. The facility was also well kept. The office staff never gave me a card to disable the alarm for my unit. I had terrible trouble with getting the unit set-up when I was in the office and for all my “trouble” uhaul gave me a discount on one months rent. Unbelievable.
Nicki R
|
Overall Experience
Rating:
5.0
The advice we received for a storage and moving solution was excellent! Friendly and well informed.
Cara M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Megan C
|
Overall Experience
Rating:
5.0
My experience was very good with the people and the facility. The facility is always available and easy to access.
Robert B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Suprena C
|
Overall Experience
Rating:
5.0
We had a good experience that met a particular need for storing things for our daughter as she moved form one house to another. Thank you for being able to use the facility free for a month, great promotion !.
Robert B
|
Overall Experience
Rating:
5.0
They were very nice to me always.
Rita S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rachael C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MIchael H
|
Overall Experience
Rating:
5.0
Good experience, would uses them again.
Robert B
|
First Impressions
Rating:
5.0
I loved the staff they were real helpful and friendly
Phillip F
|
Overall Experience
Rating:
5.0
So far everything has been great. I've been able to access my unit, the staff was helpful in teaching me the check-in/out process. They even called me when they noticed that I locked my unit "open" instead of "closed." It's great to know that they really are looking out for my stuff.
Nora U
|
Online Move In
Rating:
5.0
Kelly went above and beyond in her assistance. I was impressed when I saw the unit itself with the cleanliness and order. I would definitely recommend you to others.
Ruth B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chad M
|
First Impressions
Rating:
3.0
The website said 24 hour access but the units were closed at 5 pm. Never would have rented here if I had know this prior to renting.
Nancy W
|
Overall Experience
Rating:
3.0
There was Nice people in your store . I only have one issue U Haul said that I never returned the Appliance Hand Truck to your Store N I did return it to your store.Please if soemone could contact .
Tina S
|
First Impressions
Rating:
5.0
Perfect for my needs, friendly people to help me at first. Love the environment, so my things will be freeze! Very, very happy!!
Rita S
|
First Impressions
Rating:
5.0
I had an issue with billing on my storage unit, but the associate (do not know her name) opened up my account & got it fixed rather quickly. I truly appreciate service received on by UHaul Chippewa.
Donald M
|
First Impressions
Rating:
4.0
good service
Jean T
|
First Impressions
Rating:
5.0
I was able to get in and out within 10 minutes. I rented a storage unit and Michael was quick and friendly in helping me with my transaction.
Julie D
|
First Impressions
Rating:
5.0
Very helpful and directing you.
Pansy H
|
First Impressions
Rating:
1.0
The employees tried there best. No manager was on duty. Finally got our storage unit after 1 hour wait. New facility, I understand. But just poor management and planning.
Leon M
|
First Impressions
Rating:
5.0
The team in Chippewa are outstanding. Very friendly and helpful
Brian H
|
First Impressions
Rating:
4.0
I rented a 15ft truck & a new climate control 5x10 storage unit. Very satisfied the service & help I received. Everything was explained in detail. Truck & storage unit clean and worked well.
hopeann d
|
First Impressions
Rating:
4.0
At the time of this review the facility was still under construction and did not have the access hours available as per the website, but the customer service was excellent.