Customer did not leave a comment.
Baldemar GCustomer Reviews for U-Haul Moving & Storage of Corpus Christi
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Van was so awesome! It was so Easy to drive & it was luxurious. Thank you for an awesome First time experience with UHAUL
Elizabeth DVery easy made my stressful move a lot less stressful! ❤️
Olivia MGreat service!
Angelica C | Overall ExperienceYvette was of great help and excellent customer service
Melissa GGood place for storage and friendly staff
Antonio L | Overall ExperienceThe staff were vey friendly and helpful, if I ever need a storrage again I will go back there
Eduardo R | Overall ExperienceMy truck had a issues with a loose plate in the back and when I attempted to put it in the app it would not let me
nicanore bEmployees were courteous and professional
AMAECHI O | First ImpressionsIt was a great experience I accidentally left a Red Bull can and I’m so deeply sorry
julie WThe only issue I had, was not getting the size vehicle I wanted but that really wasn't a problem 😉
Dusty BThe head lights went out one me out of nowhere.
SANDRA AJust perfect , loved it
Paul R | Overall ExperienceService people were super nice. Went in and rented my truck no problem. The lady was friendly enough to let me keep the truck all night and thank god she did cause i used it all night and morning. I filled it back up with gas and swept it turned it in no problem. Paid and took off job well done. Maybe give a customer a reward of sort. 5 or 10 dollars off coupon
Samuel CThe storage area is kept clean and my unit was equipped with the standard pest trap. I did have to purchase my own battery-operated light for my unit since only the main hallways are well lit. The only suggestion I have for improvement for the renter's experience would be to have flatbeds available in the hallways so we may use them during the moving process. Overall, I had a great experience renting from this facility, and the online payment portal was very helpful and easy to use. Everyone I spoke to in the main office was friendly and helpful. Thank you.
Damiana P | Overall ExperienceThe Uhaul associate was very rude too me. I reported that the rental truck she gave me had unreported damage to the right rear upper side panel and she rolled her eyes and gave a snide remark about it "take a picture" in a way that was very unprofessional.
DOUGLAS MPrompt friendly service. Price was fair . Very professional staff
Samuel RUhaul storage on Kostoryz Rd. in Corpus Christi, Texas is a clean and secure location. The staff are friendly and helpful. I'd recommend this facility to anyone looking for a safe place to store their belongings in the Corpus Christi area.
David B | Overall ExperienceThe phone process to get to talk to the location was too long. And I am not sure why I had to give a credit card number just to talk to scheduling.
Sherri SThe employees are friendly and professional.
Carlos GI drive 332 miles and spend $ 228 00 on top of that they charge me for a side mirror that I didn't break . It look's like they din't insoect vehicles b4 rent it again ; Engine or transmission of trunk is in very bad condition.
Jose MEveryone at the facility is great. I still rent a different unit there.
James S | Overall ExperienceStaff was friendly and professional
Henry F | First ImpressionsGreat Service!
ROSA H | Overall ExperienceNothing
Robert ZBut I did get stuck in an elevator, and that was scary but other than that it’s a great facility
BRANDY C | Overall ExperienceI had many obstacles picking up the vehicle, such as wrong vehicle then parking lot issues but overall I was satisfied and would use Uhaul again.
Cynthia RYvette's friendly and professional service was amazing. 👏 👌 🙌
Alvarado E | First ImpressionsI wouldn’t change a thing.
Juan BLighting was main downfall and recently temperature control wasn’t effective and units were extremely hot
Roman P | Overall ExperienceI would have given an excellent rating. However, allowing someone to rent a van with an almost empty tank is unacceptable. Less than six miles of driving, I get the low fuel notification. Ended up filling tank with almost tree times the fuel was originally in the tank. Drove a total of 24 miles. I would recommend this location if this issue is corrected. Friendly staff.
Angelica SVery nice
Ophelia PYvette is very friendly and helpful! Facility and services were outstanding.
Susan P | First ImpressionsFriendly staff great job
Ramiro DI love this place won't go to any other one the employees are so very nice and friendly wouldn't change it.
Elvia S | First ImpressionsThank you!
Richard D | Overall ExperienceLet the customer know about the 30 dollar gas service charge if returning the truck below 1/8. I was perfectly willing to pay the 6 dollar markup per gallon when we returned it but we didn't drive that much and it was only given to us at 1/4. Either tell the customer about the extra charge or fill the truck up to at least 1/2. I mean I'm glad there's a gas station right outside and I'm glad the employee let us go fill up but I would have been pissed if they were just like no you already returned it here is your bill. There's a big difference between paying a 6 dollar premium to fill up 5 gallons and paying a 30 dollar service charge that we were not warned about. Aside from that, solid truck and nice employees. Thanks!
Daniel MExcellent people skills treated with respect Awesome people, recommend all Day.
Gary L | Overall ExperienceVery good customer service and friendly staff. very helpful.
Richard D | First ImpressionsAwesome customer service and friendly.
ISRAEL E | First ImpressionsMore trucks available. Had to go to different location in other side of town because the one closest to me didn't have the truck back on time. Ran into my time I had with the movers I hired.
Chris AGreat customer service!
Manuel CPick up & Return was made super easy, lemon squeezy & In the midst of chaos (our move) I can truly appreciate their professionalism & support!! Thank you to the 2 staff members my daughter & I dealt with, A1 Customer Service!!
Rosemarie OFront desk clerk was very nice, informative and helpful! Give that man a raise ! 😄
Michael BEvette so nice manager, not so much. She seemed bothered to help you. The C building teamed of something “dead”. I told manager. I did not want my things to smell, ugh!!!
Kimberly M | Overall ExperienceFirst time user. Thank you.
Norma BProcess was quick and easy, yet very through. The gentlemen up front were helpful and knowledgeable. Great experience.
Jake cEveryone was always so nice...loved it there
Elena G | Overall ExperienceI rented a 26’ truck. When I arrived to pick it up I was informed the truck had been in an accident. They offered me a 20’ at .68 cents per mile. I agreed. When it came time to pay, conveniently they were unable to change the rate from .99 cents per mile. So, by giving me a smaller truck I would have to make more trips at the same cost per mile. Thanks.
Kyle HWill be coming here in the future if needed and recommend to others!
Marci H | Overall ExperienceWell employee could stop being rude and lying reason I say this the young girl kostorytz store was rude and didn't do a walk-through second I return it gas was full it 2 lines on the gas the other girl made put a full tank even though I only drove 6 miles back and forward
Joe HAlways great service.
Suellen DN/A
John GYvette, the rep on duty was extremely kind, friendly and helpful. Thank You, for having her as part of your CC team. Will highly recommend !
Emilio R | Overall ExperienceThe location is great but there is not much parking for customers. The employee that helped us with the rental was very friendly.
Shirley BYavett is a super nice lady very knowledgeable and polite. She made sure my questions were answered and was a great help.
Kenneth P | First ImpressionsThank you very much I really appreciate it. I have always used this storage facility. You all have been great.
Romeo M | Overall ExperienceThank you for the on-site bathroom.
Calixtro S | Overall ExperienceThe vehicle drove outstanding to and from my destination. Thank you it being an updated model to make the long trip.
Claudia RThis location was amazing! We had a reservation at a different Uhaul and when we showed up they said “we dont have your uhaul. Nothing we can do about it” im so grateful this location ended up having one and we rushed to go grab it. The lady helping us, was amazing.
Yasmin AGreat customer service!! Job well done!
Diana SKrystle was very kind and helpful
Norma LGreat staff at the location.
Patrick G | Online Move InNot a thing, everything went smoothly
Noe QThere was no appliance dolly when I arrived and was not informed prior although I had reserved it, also I paid before rental and was asked to pay again after drop off. Otherwise very nice, thank you.
Frank SThanks for a good job
RAMON A | First ImpressionsI had no problems whatsoever. They were great and treated me kindly. Thank you for all your help!
Lucy HNo issues good service
Joseph wEasy in and out price was fair.
Cros MThere is nothing I saw that needed to improve
George JVery nice people
Pedro R | First ImpressionsOur experience was not good. First off our reservation was made a week in advance for a 20ft truck and (2) furniture dolly for the Crosstown location. Uhual called the day before pickup to notify us that Crosstown would not have our truck and that we needed to go to the Kostoryz location. While on the phone I asked for them to confirm the (2) furniture dolly would be available as this was an issue during a previous reservation. She (uhual rep) said she would confirm and make sure they were there. We arrived at Kotoryz and were informed our truck had not been returned yet. Phone calls later we were given another truck but no furniture dolly. We called three stores and furniture dolly were available for sale but not rent. I do not understand how no location has a furniture dolly. 100% unacceptable. You should keep a certain amount on stock and as they are not returned then reorder new ones. Especially when you charge for the rental. Use that money to buy new equipment. Thats why there is a fee. This added a lot of additional man power and timing to our moving that should not have occurred. Your lack of furniture dolly issue makes me want to choose another moving company going forward. Don't allow someone to make a reservation and then the day of explain those items are not available.
Katherine WI rented this truck, and setup a rental for a motorcycle trailer as well. Was called and told that they didn't have the trailer, but that another location had one. I thought the person was setting it up for me to pickup the trailer at another location, this was not the case. Had to setup a new rental for a trailer at another location. When I got to the new location to pickup said trailer, the staff informed me that the truck had no hitch, and was locked. Like, do you people even pay attention at all? Failure all the way around. Truck was clean and it was fine, but skip this location.
Joshua SNothing
Shameki PBest 9ne I have been to.
Jose G | Overall ExperienceReservation was not made properly for after hours pick up. Delayed our move has to wait until morning then got the wrong size truck had to return it to get the correct size the. To be tremendously over charged and given false information on every single phone call. At the end, we were slightly compensated but still highly inconvenienced and still overcharged. Our mileage was 7 they insisted it was 18 I guess Mapquest Google maps etc are false
Samuel V | First ImpressionsVERT SATISFIED
Anna G | First ImpressionsThank you Crystal for being so professional and accommodating throughout the years . We had a storage unit there since 2012 and you’ve always been awesome ! You and your staff are amazing . Thanks for everything…
Stacee T | Overall ExperienceEverything was good until they sent me 13 emails in one day bugging me to rate my experience.
Robert P | Overall ExperienceGreat staff!
Cynthia B | Overall ExperienceGreat facility had to store a motorcycle and needed a outside unit which this place has tons of. Probably the safest place in corpus for storage. Was awesome to be able to do online check in and have my unit unlocked with a lock waiting inside. The lady in the office was also super nice and able to get me a gate fob for easy access. In all great location, great staff, great prices. Will definitely be using them again if I’m in the area and need to store my bike.
Nathan H | Overall ExperienceLove the help we received to move in thank you
Rene A | Online Move InSo convenient...I have yet to look past U-Haul for all my storage needs.
Joshua L | First ImpressionsCrystal F. Is an angel!! Sincerely she made us feel better, and helped us right away and got us a truck with no hesitation ! She was very nice and sweet! Would definitely have people go to her location instead of certain other stores but she made us literally feel at home .. she literally saved us that day…
TYLER E | First ImpressionsThe staff there was always helpful and took care of me every time.
Zakk Z | Overall ExperienceJust need more staff at this location.. only one boy trying to help many people and was obviously overwhelmed so please get Wes some help while he is working.. thank you.
Shawna a | First ImpressionsCrystal was very helpful
Greg C | Overall ExperienceHad mold on my belongings had the air conditioned storage too really grossed me out
Camilla H | Overall ExperienceHad to leave because of expense
Joy L | Overall ExperienceExcellent staff and property
Danny O | First ImpressionsFriendly, good experience
Sylvia R | First ImpressionsAlway nice to me.
Luther A | Overall ExperienceThe staff was great!
Ismael M | Overall ExperienceAssociate was very nice and helpful
Jane A | First ImpressionsCrystal the manager is very helpful. She advised me to check in online to receive a free lock......THANK U!!! It would have been nice to see it on the mobile version as a "bubble" at the top saying "FREE LOCK with online check in". Only saw the verbiage on the website from a computer.
Julie S | Online Move InBooked via online, very easy process.. thanks
Santos R | Online Move InThank you.
Stephanie M | Overall ExperienceThe girl at the front desk was amazing and helped us move into a bigger storage at the last minute
grace s | Overall ExperienceIt was always well lit and clean. I would most definitely recommend U-Haul to any one of my friends.
moises p | Overall ExperienceThe staff was very patient and friendly.
Corine C | First ImpressionsSi la trabajadora que habla español es una excelente persona los demás también gracias por todo
Abel D | Overall ExperienceI've never had any problem using Uhaul
Veronica R | Online Move InCrystal has a amazing attitude with work she goes above and beyond for her customers.. I stay with this unit because of Crystal... thanks for everything girl.. u truly rock..
Laura C | First ImpressionsVery satisfied with my short requirement. Staff was accommodating to needed changes when I moved in. Thank you!
Steve W | Overall ExperienceThe only thing is two of my TVs big screen TVs were broken. And we carefully packed those in there. I don’t know how that could’ve happened but oh well can’t do nothing about it now. And there was one other issue it was supposed to be climate controlled which that would mean cold air and it was hot and humid in the building. But otherwise I was satisfied
Mary J | Overall ExperienceThe manger was very nice with us and had good professional service and very clean service and there storages, very convenient with the rate plane that they give you…..
Eric H | First ImpressionsYvette and Crystal are amazing and have great team work and customers service. They are professional, courteous, and attentive to needs and concerns every time we rent from the facility.
Dennis G | First ImpressionsGreat service
Roger P | First ImpressionsOn-site staff are friendly, accommodating, and helpful. It turned out that i needed a bigger storage space than I had reserved and that was provided quickly and easily. One month free rent is a great idea for people using uhaul equipment during a move.
Steve W | First ImpressionsSince 2016 I have rented 5 units from u-haul on KOSTORYZ. I cannot say enough about Crystal and her team!! She goes above and beyond to ensure excellent customer service!! Kudos to Crystal and her team for a job well done!! Thank you
Tonda J | Overall ExperienceThank you
Richard W | First ImpressionsAlways helpful. Thanks.
TEXAPPEAL G | Overall ExperienceIt was pleasure doing business with you Everyone at this site was amazing with positive Customer service attitude, always supportive, very nice and professional. We will miss you. Hope to see you in future. Thank you very much for everything
Tony D | Overall ExperienceCrystal and her team are great, very friendly and very efficient!! Very clean storage, always helpful and responsive to any questions. Just added another storage to my account and they made the check in process so fast and easy..hands down the best storage facility in town!
Deborah F | First ImpressionsNo elevator really makes it hard to move things to the 2nd floor other than that no issues
Rabecca S | Online Move InHelpful office person. Clean unit. I liked having a payment reminder a few days early.
Patricia W | Overall ExperienceYvette was once again an excellent representative, helpful & understanding. This location on Kostoryz Rd is our go to U-Haul place in the Corpus area for moving & storage needs. Highly recommend.
Daniel H | Overall ExperienceYvette was extremely helpful and so nice!
Lauren P | First ImpressionsGreat service. Friendly staff member.
TAYLOR J | First Impressionspayed for climate control and the ac went out alot of stuff in the unit got molded
Ernesto H | Overall ExperienceDidn't used the storage. They didn't give me my money back. You'll going to have some bad pablesade on local tv.
Benjamin B | Overall ExperienceWell my storage got broken into at the port Location its was a terrible experience from staff to the unit besides my Loss of my belongings. So Crystal from the kostoryz Location that l moved to was very help and the staff was so nice too.and willing to make my belongings in a safer place to be thank you...
Lisa H | First ImpressionsOnly above, due to vehicle I reserved was not at 1st site, then had to wait a. Extra 3 hours to get vehicle at 2nd place. Had storage unit at 1st place, that allegedly did not have the vehicle I reserved. Upon storage arrival, 1st place had 2 of the vehicles I had reserved. Otherwise good.
Daniel H | First ImpressionsCrystal runs this location flawlessly and is on top of everything and at the same time, you get the kindness of a mom and pop family run business. She absolutely works her you know what off. I would never put my stuff anywhere else.
WILLIAM H | Overall ExperienceOur Rep at the Kostoryz location was detailed, quick and explained everything in full. She was very vey nice and professional.
Glenda C | First ImpressionsClean, accessible, large storage space, staff extremely helpful and knowledgeable
Kerry G | First ImpressionsFront desk was very kind and helpful.. TY
Felisha S | Overall ExperienceCrystal is the best.
Veronica S | Overall ExperienceThe unit doesn't look like the one I was wanting. I thought I reserved a 5x10x10 and obviously it isn't. I didn't have room for everything so I need to transfer to the next size up asap
Kevin E | Online Move InThe young lady there did a great job helping me out.
ADRIATIK K | First ImpressionsCrystal Figueroa was very helpful and very friendly. I appreciated her help and how she accommodated my needs. Thank you
Peggy C | First ImpressionsThe only thing is that I turned in everything on the 14th. And they are just checking me out.
Tenika H | Overall ExperienceVery very nice and very very helpful
Julia A | First ImpressionsMs. Figueroa was very professional and helpful as well.
ARNALDO Z | First ImpressionsSpent a year in multiple units and from start to finish it was easy, convenient, and professional. Will use your services again, if needed, and recommend your location and services readily. Thanks for running a great business.
Kyra B | Overall ExperienceFast easy and inexpensive Thank you
ROBERTO R | First ImpressionsI love this place the employees are awesome and understanding very helpful!!!!!
Cynthia G | Overall ExperienceGreat customer service
ISABEL M | First ImpressionsCrystal was professional and very helpful would definitely recommend to all Thanks!!
Thomas G | Overall ExperienceThe employees were very helpful very professional and helped me with the questions I needed to know just excellent!!!!!!!
Cynthia G | First ImpressionsWe love the unit.
Karan B | First ImpressionsThe lady working that day was so kind to direct me on how to access services to unload my truck because my unloader did not show up!! I was so rushed that day I didn’t properly thank her!! She demonstrated very good customer service!! Great employee!! Thank you, Tonda
Tonda J | First ImpressionsGreat customer service from Crystal
Thomas G | First ImpressionsStorage was way to small for my items…half of my items had to be stored in the uhaul for 5 days…
Aj D | Overall ExperienceGreat place to rent U-Haul......... Great help in helping 1month rent free storage unit big help Thank y'all so much
Fidencio O | First ImpressionsCrystal is nothing short of outstanding, customer service, a very friendly person!
Nicolas B | First ImpressionsThere was a roach infestation as soon as we started unloading one box. Roaches everywhere. The lady who helped us did provide Raid and let us know she would be bombing the facility. Came back a day after and found 2 or 3.. Really hoping they are dying off and we won’t have to worry with the roaches anymore
Jolynn T | Online Move InYvette was professional and extremely helpful in meeting my storage needs. She also guided me through an upcoming 20’ rental for my moving needs. Promote her!!!
Michael L | First ImpressionsThe staff was always friendly and would make sure any request you had was taken care of. After a fire in a neighbor building and before anyone could access the property, i received an e mail assuring me there was no smoke damage. Will definitely use again if needed.
Richard H | Overall ExperienceThe women at my U-haul have been the best people ever. All thumbs up!!!!!
Luisa P | Overall ExperienceFriendly staff, very understanding and helpful, knowledgeable, sensitive to difficult situation.
Shannon R | First ImpressionsBoth ladies at the front desk were exceptionally friendly and competent. The facility was great and met our needs perfectly. If possible, perhaps early turn in could be refunded (we were done with our unit a week early).
Diana G | Overall ExperienceA great place to store your goods , plan to use them in the future. Appreciate y’all !!
Jack G | Overall ExperienceGreat Staff !!👍
Louise S | First ImpressionsOne of the nicest, and yet somehow most affordable, storage facilities I was able to find. Will 100% recommend and come back if I ever have any further storage needs!
Danielle B | Overall ExperienceClean well light and seems secure
Dennis P | First ImpressionsA big thank you to the staff for all the help. Made a hard transition as smooth as possible.
Gabrieille R | Overall ExperienceOnly storage I recommend
JULIE E | First ImpressionsGreat help awesome customer service thank you so much!
Teodoro B | First ImpressionsThe staff was very professional and very kind,
Ivy R | Overall ExperienceClean, secured with lighting and gated.... EASY to pay monthly bill .
ADAN R | Overall ExperienceApp took a while to finally allow us to pick up the truck so it took around 30 minutes off of our allotted time out but other than that experience was overall pleasant will be using again!
Nicole G | First ImpressionsThe elevator was just big enough for my mattresses and my motorcycle lift
Christopher W | First ImpressionsYou are doing an excellent job with courteous and helpful personnel.
William A | First ImpressionsIt was upstairs and around the corner for a 5x8 closet. A bit inconvenient for actually going and getting my items. Plus there is no flex space right inside the gate. If there were multiple trucks being staged or people getting into their units in building A, there was nowhere to go, you waited outside the gate in the little parking lot. Other than that, the buildings were well maintained and no sign of bugs or rodents. The office was really easy to find.
Victoria P | Overall ExperienceEveryone was very helpful and nice got what I needed quickly
Steve C | First ImpressionsVey helpful
JANET S | First ImpressionsThe lady’s are friendly and they explain everything to us
Alberto S | First ImpressionsI love U-Haul. Its always there when I need it.
Brenda B | First ImpressionsTheir are no vacancies or trucks or that is what they told me. Portia C. Adkins 361-548-6907
Portia A | Overall ExperienceThey informed me that there is a waiting list and from what I observed there are vacancies. I also planned to leave with a truck however I was told that I would be called. It has been more than twelve hours and nobody has called me.
Portia A | First ImpressionsGreat service
Roger P | First ImpressionsYvette is super friendly & helpful! Will be using this storage for small amount of stuff for under a month - site is very clean! Highly Recommend!
Julie S | First ImpressionsThis was the worst storage facility I've ever used the Manager Crystal Figuroa thru me out bc I tied a tarp to my car and the units door.. I'm 100% disabled.. she put me on restricted access.. I use the unit to rebuild bycles and electric panels. There were other customers there who put tents up stayed 24 hrs.. she didn't say a word to them. I put the tarp bc it was pouring down rain..wen the sun comes out it's very hot.. I'm on 6 different meds.. some of the meds make me sensitive to the sun.. I explained to her she said she didn't care get out.. I'm never late on payments.. she said I disrespected her bc I put the tarp up to work on some tables. She told me to get out in 1 day.. again I'm 100% disabled disabled Vietnam vet also..I was always polite to her.. she wouldn't let me stay late and pack the 20 ft truck I rented from uhaul. Turned my clicker off. I'm 66 no help. She would not let me make shade with the tarp to move out.. she's a horrible person.. if I had any compensation for terrible treatment I received it would b to fire her .. I thnk she had in for single men..
Danny H | Overall ExperienceTwo ladies at the location were extremely helpful and knowledgeable. Their customer service was outstanding. They made every effort to satisfy my wife and I completely.
John E | First ImpressionsOne small problem that was fixed right away everything else was great nice people very friendly definitely using them again thanks for everything
Jose V | Overall ExperienceI was able to get first month free since I rented a uhaul. It was very helpful
Lora F | First ImpressionsVery helpful
Carlos T | First ImpressionsLady at front desk was super polite and helpful!
Bessie C | First ImpressionsNever failing none of our needs. Always the BEST staff around Corpus Christi Tx. Crystal,Yvette,& Valerie are always organized and willing to help you out with whatever situation you got going on. A HUGE SHOUT OUT TO U-HAUL STAFF @ location # 832048 from your Local UneXpected Movers 💯
Conrado H | First ImpressionsAs I told Crystal yesterday. This move and having to deal with you people at U-Haul was the WORST moving experience of my life. Your web site sucks, your on-line CSRs were incompetent for the most part (didn't complete orders, etc), having to wait a minimum of 30 minutes on a call. All HORRIBLE. The only POSITIVE was Crystal and her facility. She is tops in my book!
Timothy W | Overall ExperienceThe manager and staff at the facility were so good to me....wonderful customer service....and extremely supportive during a personally stressful time.
Brenda P | Overall ExperienceThe staff was great! The processing time was quick. The facility was immaculately clean. Much more than 5 stars!
Timothy W | First ImpressionsThe facility was clean except the office where the poor girl was painting in amongst helping everyone with their needs.
Victoria P | First ImpressionsAlways have had a pleasant experience.
Erica F | Overall ExperienceWe had a horrible experience with the Pods company and uhaul was there for us. The people at this location, including the owner who check me in, were so nice and helpful. After our nightmare, it was so refreshing to have them be so courteous and nice. We will definitely recommend them! Please extend our thank you’s!!
Eleanor M | Overall ExperienceGreat
Bryan S | Overall ExperienceAwesome service
Erica F | First ImpressionsKrystal was extremely helpful and friendly. Moving ca be stressful and she made renting the truck an easy experience.
Margaret A | First ImpressionsThank you!
Steven D | Overall ExperienceCrystal Spurlock ,mgr. at Kistoryz is always helpful, courteous, conscientious. Overall a great experience.
Dolores V | Overall ExperienceMy lock got rusted out and I had to pay a locksmith 60 dollars for them to come and cut my lock. No lighting in storage small overpriced space.
Cristian E | Overall ExperienceI first went to the kostoryz location.. Very helpful. Polite.
Lauren H | First ImpressionsThis places charges extra to access your storage unit at night. Ridiculous! Also ceiling was damaged/cracked. This place should be immaculate for what people are being charged. Also climate control was a joke. The AC was never on.
Christopher C | Overall ExperienceBetter than the main U-Haul location for two reasons: customer service and better storage units (price and size). Would use again (and did).
Brett L | Overall ExperienceGreat job team
Leonora L | First ImpressionsPrice are insanely over priced.
Brooke W | Overall ExperienceThe friendliest people I have met in a long time. While I had issues talking, they took the time to have patience and understanding. Thank you Crystal and Yvette for everything.
Kenneth R | Overall ExperienceProfessional and efficient. I’ve been to many U-Hauls from coast to coast and this location has the best customer service from optimizing my truck reservation, to selling boxes and setting up the storage unit. They have it all. Better than the main branch on SPID. Storage gate has a remote clicker too (no code required in and out).
Brett L | First ImpressionsCrystal went above and beyond i have been under a lot of stress cause of moving she put me at ease she sholud be praised for a job well done she deserve reconition for a job well done i will be coming back to u guys in the furture and i will reccommend u guys highly once again crystal thanks for the great job that u do ur a great assest to the company and i hope they see that Amen to u and ur staff
Rojelio D | First ImpressionsI didn’t understand why the employee didn’t close my account when I gave key on 12/1/20
Eva G | Overall ExperienceThe staff are very friendly and courteous and ready to help!
MARIA O | First ImpressionsThe young lady was very professional, helpful answered all my questions.
Mary L | First ImpressionsCrystal has been there for years and she and her staff are amazing !!
Stacee T | Overall ExperienceStaff is undeniably a great group of people. They have never been rude or disrespectful in person or over the phone. They are diligent in what they do. During my 3yrs as a customer, I never experienced any problems with lighting, temperature, access, thefts etc. All surroundings, both inside the facility as well as the drive areas, are always kept clean and free of debris and objects making vehicle access quick and easy. Uhaul at Kostoryz/SPID has my recommendation to anyone needing to properly secure their belongings.
Laura M | Overall ExperienceMs Crystal Was awesome and even has since of humor. Very helpful and got me what I wanted. Question 3 wax not In the office, based on the assistance I got m willing to say it’s clean
Darrell M | First ImpressionsGreat customer service
Mary L | First ImpressionsI’ve lost a lot of money because U-Haul can’t keep a reservation. I have to go back to Colorado again to rent another vehicle to move all of my stuff to Texas I lost around 2000 dollars plus time off of work. No I would recommend u haul. STAND BEHIND YOUR WORD.......
FILIMON T | First ImpressionsFriendly staff, easy access to our storage unit, making payment was convenient being I was able to make payments by phone when i was not able to stop by the office. I will use U-Haul if needed in the future and do recommend.
Juan M | Overall ExperienceThe best part was the emails reminding me about the rent being due in a few days.
Francisco U | Overall ExperienceYes the clerk was very very nice and helpful I can’t remember her name but very nice 👍
Beatrice G | First ImpressionsThe facility and grounds are well maintained. The staff were friendly, courteous, and visible around the premises. I was confident about the security of my belongings over the time period I stored them at this location.
David B | Overall ExperienceI am not happy because I had a storage unit in Bldg C. I was not notified of fire for 48 hours at which point all my goods had been TAKEN by someone. without my consent or my knowledge of their condition. On the would I? I would say I was happy for many years UNTIL the fire and the lack of transparency in regard to fire. Now I am not totally happy. Were my things stolen? Were they black rubble. Could I have salvaged something?
MARGARET C | Overall ExperienceStaff not very knowledgeable on u haul policies and not very patient with customers
Henry F | Overall ExperienceI WILL RECOMMEN THIS FACILITY TO ALL OF MY FRIENDS.
Antonio D | Overall ExperienceNa
ROGER S | Overall ExperienceFire in unit C caused my belongings, including photo albums, to be damaged. U-Haul hired helpers to move my belongings to another unit. Those movers broke several of my irreplaceable belongings.
Susan F | Overall ExperienceExcellent service!
Carlos G | First ImpressionsExcellent service!
CARLOS G | Overall ExperienceEven though the fire destroyed what it did, this was totally out of the staffs control but they handled it well. Experience before hand was great. Staff was friendly and facility was well maintained.
Crystal S | Overall ExperienceThe facility burnt down and when I questioned about the insurance ppl look at me like I’m crazy. If I hear nothing after the holidays I’ll hand this over to a legal team.
Daniel M | Overall ExperienceGood location an clean units.
GUADALUPE M | Overall Experienceit burned down. I lost some stuff. never rented one before, no insurance offered . someone had chemicals in theirs, with human tissue. no compensation offered.
Nancy R | Overall ExperienceJust sad I lost all my belongings and my kids belongings in the fire and would want to know what happend and what caused the fire other than that the staff is great
Roseann S | Overall ExperienceAll my belongings were lost in a fire on 12/17/19. I had priceless items inside that can never be replaced. My daughter's first tooth, my antique dresser, my late cousin's recliner, war medals, etc...
Jacob R | Overall ExperienceIn the difficult situation of losing everything in our storage unit to fire, the staff were kind and constructive and this was much appreciated.
Valerie H | Overall Experience.
Shawn S | Overall ExperienceWe love it there . Its maintained very well . So if anybody in need of storage unit this is the place to rent your unit . Totally secure and climate control & non climate control veey clean units .
Debra J | Overall ExperienceThe general manager Crystal was such a professional and went above and beyond to help me with services. She was timely and available even outside of the normal business hours.
Deborah C | First ImpressionsI strongly recommend to contact next door business (Jack in the Box) they have plants (Oleanders I believe) in the side walk, when you exit the facility BLOCK completely the view of upcoming traffic.
CARLOS R | Overall ExperienceNever had a problem and rented a unit the for 5 years. Great job!
MICHAEL O | Overall ExperienceCrystal was very professional , she did a great job.
Abelardo G | First ImpressionsVery helpful for me and family. Wonderful staff . Thanks so much for what you do!
Idotha B | First ImpressionsStaff was friendly and very helpful
Audrey S | First ImpressionsBrittany was very helpful!! Easy process!!
Eric W | First ImpressionsThank you for helping and making it easy for me to use the units.
Oscar G | Overall ExperienceNice staff and facility
Pedro V | First ImpressionsFriendly but professional service and explanations.
Linda R | First ImpressionsGreat experience.
Tim O | Overall ExperienceThank you! The time you took to show us the different units and how to best acquire what we needed was greatly appreciated. The move-in and move-out were both quick and the service was friendly! Thx!
Tina M | Overall ExperienceExcellent service was very helpful and real nice
Anita J | First ImpressionsGreat location and friendly staff. Rent a unit yesterday and found out needed a bigger one . Came in the next morning and spoke with Crystal made it easy to upsize to the next size . Very clean locati
Debra J | First ImpressionsYour 24 jr access is not working. Could not get on my storage after 9 PM on June 30th
Melinda B | First ImpressionsThis location is best . Friendly staff and very helpful and units are very clean . They take time to show you the size of unit and go from there . The grounds are very lite up and very secure Awesome
Debra J | Overall ExperienceThough it was suppose to be climate control, a lot of my items were ruined. Two bags of shoes were mildewed, had to be thrown away. Employees were very nice and I enjoyed having access to the room
EVANGELINA M | Overall ExperienceThe sales lady did a great job at telling me everything up front as far as fees go she also added a free lock at the end which sweetened the deal.
Daniel G | First Impressionsyour manager is the best by far of any individual I have seen in the past years in offering excellent outstanding remarkable customer service she's patient she's kind I was just blown away by her work
Ruth L | Overall ExperienceThe staff was always helpful, friendly and professional at all times.
AMADOR C | Overall ExperienceThe young lady who helped us,was very professional. Efficient and a really good personality for working with customers. Sorry I can't remember her name. Kostiryz office thus last my Saturday afternoon
Brenda G | First ImpressionsI don't believe that I can share a detailed review with only a 200 character limit. The manager here should be retrained about checkout policies Crystal you lied I believe you think its ok! WRONG!!
ALBERT G | Overall ExperienceStaff was kind and courteous. Showed us couple of units so we can determine which size unit would benefit us . Very knowable staff. This has been best experience we have had . Thanks
Debra J | First ImpressionsGreat service!
Debbie C | First ImpressionsChecking in and out was fast and easy. I would definitely rent here again!
Elizabeth V | Overall Experience.
John H | Overall ExperienceYvette was very professional & helped me right away!. I would recommended this storage facility to my friends.
Norma C | First ImpressionsThe Kostoryz Road Uhaul is always very helpful and thoughtful in their customer service; we have used their storage and rental services several times and rate them "Excellent" each time.
PAUL M | First ImpressionsService was professional
Hermie T | First ImpressionsThankful, mindful, and considerate staff. Will definitely keep in mind if needed again in the future.
Antonio T | Overall ExperienceMy experience was aswesome Staff friendly and knowledgeable of availability.
Grace S | Overall ExperienceDid a great job ! Just the unit l needed , Thank you !
Daniel A | First ImpressionsService was great
Grace S | First ImpressionsExcellent service from Kim and Yvette. Friendly and very accommodating with our needs.
Ricardo A | First ImpressionsGood service! Will recommend to friends and family!
Nancy S | First ImpressionsCrystal was a blessing to me! I had some issues towards the end and she was so wonderful and worked with me to not lose my deceased parents things and I will be forever grateful to her!
Sammy G | Overall ExperienceAlways a great experience with UHaul. Thank you for your excellent service. From Andres Trevino.
Andres T | Overall ExperienceThe rental process was excellent! On day of moving items to my space, door locked, couldn't get in til later, leaving my items in the hallway of space until clerk unlocked door! Very inconvenient!
Maria C | ReservationAlways provided Outstanding customer service and always willing to help!
Melissa V | Overall ExperienceGood service
Klaus R | Overall ExperienceThe staff are so friendly and helpful. Facilities are nice and secure. Will use again in the future.
JERRY M | Overall ExperienceY'all auctioned my unit
Moises D | Overall ExperienceVery friendly and quick.
armando v | Overall ExperienceDon’t get stuck in the elevator again! ;)
Savannah R | Overall ExperienceThank you all!
PAUL G | Overall ExperienceI have used this Uhaul facility twice now. Both times I was making very big moves across country and a move like that can be very stressful. The staff were amazing and made my move much easier!
ALEECIA Y | Overall ExperienceGreat facility
Kara S | Overall ExperienceAll staff was polite and very helpful
Roberto A | Overall ExperienceGreat storage
Chris C | Overall ExperienceVery happy with service
Lucy F | Overall ExperienceThe staff was always friendly and helpful
Boyce R | Overall ExperienceThe staff are very helpful and friendly. The unit was very clean, never saw a bug, good lighting, nice carts for moving things from the car to my unit. Easy access and secure. Highly recommend.
Katrina H | Overall Experience