The service was excellent!! Very friendly and a great help. The truck, however, left a lot to be desired. It was the LOUDEST vehicle I’ve ever been in. My health app was giving me alerts about dangerous noise levels. I couldn’t hear my gps either. It was somewhat dangerous because there was no way I could hear a siren either. It needs to be fixed before someone else uses it.
John HuberCustomer Reviews for U-Haul Moving & Storage of Cuyahoga Falls
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The storage facility itself was well-lit, but not my unit. Also, my unit was locate in the worst possible area, where there was an opening and what looked like incomplete construction above, on the ceiling. It was creepy! I’ve had much better storage units.
Landrita Jacobs | Overall ExperienceOur house flooded and these are the items not impacted by the flood, but would be in danger of left alone while home dries. We appreciate that we were treated like family during this crisis. Facility layout is perfect and it allowed us to move things in quickly so we could keep returning to the home and retrieve salvageable personal belongings. Thank you for working with us during our time of crisis.
Richard Yeager-Stiver | Online Move InAmir is a real asset to your company. He quickly and efficiently processed our request to rent a storage space and setup an appointment for a truck rental. Great experience so far! Keep up the good work.
John Eberling | First ImpressionsHad a few experiences when the u haul computer keypad didn’t work, so had trouble accessing storage unit. But overall a good experience.
Lynda Schumacher | Overall ExperienceLoved the cleaniness of the units and the availability of the staff! I would highly recommend to family and friends.
byron burns | Overall ExperienceService was outstanding and worked with me easily to get a larger unit. Absolutely no hassle
Chris STIVERS | Online Move InVery clean and nicely lit, I stored a piano and antique clocks and mirrors that were my grandparents, everything was very clean and I felt very comfortable and new my items were safe here. Definitely will use uhaul again for my storage needs in the future.
Sally volpe | Overall ExperienceGood service, hospitable.
senary armstrong | First ImpressionsThe number of carts diminished as time went on.
ALICE WILLIAMS | Overall ExperienceThere were only 2 carts for use and both were occupied. Would have liked more carts available for customer use during move in/out
Judith Coleson | Online Move InStaff very. helpful. They explained how to use my code.
Carolyn Turpin | First ImpressionsI had a great experience, Gabby was so helpful and kind. The entire staff was awesome. I would definitely recommend this location for storage and moving needs.
Janelle Wolfe | Overall ExperiencePrice could be a little bit more friendly
GEORGE BEECH | Overall ExperienceMarcus was new and still did a wonderful job helping me. All the staff I met were friendly and helpful. Move in was very straight forward.
maggie mcvay | First ImpressionsNot a good experience
daniel walk | Overall ExperienceGabriella was awesome! At first we were a little confused on how the code worked but once she explained it in depth we were all set. She also was helpful with sizing
Lucille mihailovic | First ImpressionsGabbie was absolutely the most friendly, knowledgeable, n helpful employee at this location. My only issue would be is if u had/have employees from other locations to fill in/cover that they be trained to do the job. I found it very difficult to do what I needed when the only employee that was there came from a different location and was very animent to tell me that he's only certified to fill propane tanks. Really? Then why is he even there? I ended up comin back 3 times just to get another unit cause he neglected to tell/inform me that the person who was there the next day got off early making it difficult for me to store anything on the day that I absolutely needed it. That was not only frustrating but left me extremely annoyed especially when he laughed. I seriously didn't think there was anything funny about it. Training in all aspects of the job, regardless of which location they're from, and whether or not they have storage at there location or not, they should be trained before going to a location that does more than just fill propane tanks. This can not only be annoying but also extremely frustrating, especially when you have employees laugh and think its funny that I/anyone have to continue to go back and forth just to have something done on something they should have already been trained to do in the first place.
evelyn ahlstorm | First ImpressionsBeautiful service
HENRY TAYLOR | First ImpressionsWe were helped by a very nice young man. Rented room 2388. we needed a lock so bought one and also paid insurance of $7.95 for first month. We picked 4 digit code to get into the building. He was not sure of order entering # or* Later got that from another employee. When we opened room there was a new lock laying on the floor. We used lock we bought on unit. I took found lock to office. Young man was not there. Another man who was from Kent location advised the found lock was included with the rental. I showed him our receipt that we had bought a lock. He wasn"t sure how to issue a refund so advised I come back when Manager was there Had him note on receipt that I had brought the found lock to office. We are happy with location of the room and was it was clean. We appreciate fact that first month was no charge also. I will stop in when we bring boxes to storage. Employees we interacted with were helpful and pleasant. Thank you Susan Coldwell
Robert COLDWELL | First ImpressionsIt was fine. When I was moving into the storage unit I was told to go through one area but I needed to go through the other. I had some heavy stuff to store but there was no elevator to go from the second level to the first to where my unit was on the first. I spent a lot of time trying to find my unit from the oneside. The directions for the entry code are confusing for a first time user. Ultimately this was a good facilty just that first day I moved stuff in I could have used a little more help.
Tyler Maier | Overall ExperienceThey were able to get me in after a different storage facility gave my reserved unit away. The other place then tried to give me an outside unit which I did not request I specifically wanted climate controlled but the new outside unit was infested with roaches. I came to uhaul they were able to accommodate me immediately with a climate controlled unit. The staff was really nice and the unit was really clean.
ACACIA PATRICK | First ImpressionsThis is most unorganized place I have ever seen. We were at the facility at 6:45AM to make sure we were there when it opened to empty the unit. We were told that the night before closing person locked the keys INSIDE. Not sure how you locked the INSIDE then leave but guess anything is possible. The employees seem to have attitudes about management and working there. We over heard an employee telling another that he is about to quit because of manager. Being a manager at a store myself, you DO NOT voice your opinions about the store, employees or the manager ANY WHERE on the floor or behind the counter where customers can hear. 2- There needs to be at least 1Employee that can make decisions ON EVERY SHIFT. The facility itself is clean and convenient.
Russ Hofer | Overall ExperienceVery nice unit. Thank you.
Michael Toman | Overall ExperienceThe staff was nice and explain everything that I need to know. The place was easy to find and very clean.
Charita Belle | First ImpressionsI rented a 8x10x10 unit and the unit was barely over 6'. Parking also was an issue at the storage unit.
Steven Walters | Online Move InIn my opinion most if not all employees I dealt with at the facility itself (NOT the employees who assist over the phone or via chat) they all need better training on the facility, the U-Haul products and services & especially customer service. I was given incorrect information on my storage unit and procedures regarding my 3 month use of the facility. I was grateful to get my belongings out the storage unit and end my business with U-Haul at the Cuyahoga Falls location. It was one problem after another with the staff. Management of the location was uninterested and extremely unhelpful and lacked knowledge of the job she was attempting to do. I won’t be back as a customer!
Chrystyne Perry | Overall ExperienceVery nice clean unit.
Michael Toman | First ImpressionsWe enjoyed the storage location and facility for the most part. We did not like the price increases over the last year. Also, the security log in and log out panel on the outside building has not worked for some time. I’m not sure if that was ever communicated to us.
John Rensel | Overall ExperiencePrice
Will smith | Overall ExperienceHighly recommend
Deborah Hall | Online Move InThe van was old and shabby. The ride from Maryland to Ohio was terrible because of the loudness from the vehicle (I couldn’t hear the music nor the conversation with my husband) and it drove rough. The check engine light was on the entire duration. This vehicle should not be used again for long distance travel. I always have a difficult time using the mobile app for online check-in, but this was the worst experience yet. In the past, if I was a unable to use the online check-in service, which was always, an agent inside the store would assist me. This agent in Cuyahoga Falls, Ohio turned me away and didn’t even attempt to assist me. He said “I’m not from this store and I don’t do anything with storage units. You will have to use the online checkin or call customer service. Since I was only there to check in and get my unit number and access code, I left the facility to call customer service. They were also unable to assist me. I lost my Maryland driver’s license during the transition and had my VA ID and my Passport ID cards. Although your app states “government issued ID OR driver’s license” it does it accept Passport ID cards for a storage facility, which is contradictory to what the website (app) states. After being transferred to 3 different people, a representative finally advised me to go back into the facility and ask the on-site agent to contact his supervisor to assist me. Finally, after an hour or so, I tried the online check in using my drivers license from Georgia that I found in a box, which I haven’t lived since 2018 and no longer use, but it didn’t expire until 2024, and was able to check in on the app. I’ve used U-Haul several times since 2004 and this has been my worst rental experience.
Landrita Jacobs | Online Move InI have been a long-time customer at this U-Haul location. The staff has been great, as well as the facility. Everything is clean, the unit hallways are well-lit, and the dock area always has carts available. I'll likely be back in the future and would recommend this location for anyone with storage needs.
CHRISTOPHER PEPE | Overall ExperienceVery clean unit and a good location.
Michael Toman | First Impressions👍🏻👍🏻
NARAVAHN PHOTHIRATH | Online Move In👍🏻👍🏻
NARAVAHN PHOTHIRATH | Online Move InThe only negative was the black dust that had accumulated, but then again we didn't anticipate needing to store things this long (almost 4 years). That was thanks to COVID unfortunately.
Jeffrey Sutherland | Overall ExperienceThe only issue I have so far was that I couldn’t use my code to get in my unit around 6:30 last night because the keypad was being worked on while I was moving my items into the unit. I was able to get my code reset today but other than that, my experience has been okay.
Melissa McComas | Online Move InTruck had trash in cab. Gas gage barely off of Empty. Female that was supposed to give me a storage unit never showed. Ended up having to take truck back home with belongings in it overnite and bringing back the next day. Attendent was from Kent U-haul where they did not have storage units, so he didn't know how to do it.
Ruth Picone | First ImpressionsManager Gabby was a great help. Had some confusion on initial move in with storage unit, but she was able to extend my U-haul truck for me to get what I needed done.
Derek Hamper | Online Move InStaff was very friendly and helped us out with our turn in and storage rental.
david higgins | First ImpressionsHave not revived a call back as requested to pay my bill and talk to some about the ending bills that I got
Dawn Ravert | Overall ExperienceGot rented a unit that was already rented and locked when I showed up. Person at desk was not helpful. No apology just a joke. Had to pay my movers extra to wait around while I got ahold of someone.
Kelsie Robertson | First ImpressionsReserved a storage unit that wasn't available didn't find out until arrival and had to switch units twice until one was available
Anthony Lawrence | First ImpressionsThe only thing not happy with is there is a big blower motor in my indoor unit and wet on floor under and near it so when fan is not blowing its open to the elements.
Roger Moore | First ImpressionsMy only issue for not giving 5 stars was the confusion of where I was to unload at. I was told to go in one area then when I finally was able to get the truck backed in, I was in the construction area. I have to go back to the other side of the building during the busy of day with heavy traffic. Clean place, secure, just some unnecessary confusion on where to unload.
Jack Norton | First ImpressionsHaving the door closed and not being able to have access to the storage unit after 7 o’clock is a little bit difficult. You get going on a roll getting things over there and it closes before you can finish.
JENNIFER CORIALE | First ImpressionsTerrible experience I rented a unit that's apparently under construction I've no access too. No sympathy at all I literally went with my truck full of stuff to put in storage and had to drive 30 extra miles to my apartment park the truck over night and then rent a storage unit not at uhaul and then drive it back after unloading. The manager didn't get back to me for 3 days and that's completely unprofessional.
Katy Kisha | Overall ExperienceStorage unit I rented had no access. I rented a truck and loaded it up git to Mt unit to be told it's under construction and I can't use it. The child behind the desk did not care at all. Worst experience of my life. I had to drive u haul truck to my apartment find another storage unit in the area. I now have to u load to new storage unit and return the truck. Huge inconvenience and lots of extra miles I will NOT be paying for. I called the manager at the storage location the child gave me to and no responses from her still and wre into the next day. I am absolutely disgusted with how I was treated regarding this situation and will be contacting corporate today.
Katy Kisha | Online Move InStaff very helpful friendly and when there was a problem with my truck they accommodated me
MARY CLAXTON | First ImpressionsGot charged for a furniture dolly but never received it. Had to move without one which made it very difficult.
Matthew Bretz | Online Move InI’m not even sure where to begin. You take money out of my checking account with out ever asking permission. Isn’t that theft. I’ll be talking to my lawyer. They said the only way I could get my money back is empty my storage unit. I did.
Steve Emerick | Overall ExperienceOverall, my experience was very positive. I felt confident that my items were protected. I did have a little water damage on a couple pieces of furniture but not enough to make a claim. I just wanted to let you know. Thanks
Hollie Simpson | Overall ExperienceGabrielle McCaffrey is very friendly and understanding and helpful. Keep up the good work!
Nicholas Dean | First ImpressionsWhat a poor customer service experience this was. 12/13/22 at approximately 4:40PM Eastern I walked into U-Haul to rent a storage unit. There was a gentleman working behind the count who did greet me when I came in. As I walked closer to the counter he was engaged on his phone which happens. The issue occurred when he continued to be engaged on his phone and not say "hey sorry I'm talking to my manager or something at home came up, etc." There was nothing more important to him than that conversation. After a few minutes (literal minutes) I asked him if I could rent a storage unit. He very briefly showed me the units and then went back to his phone. I asked pricing questions and he wasn't sure. Eventually he looked them up and told me. I agreed to rent a unit and had to go to my car to get my wallet and phone while he helped out another customer. When I came back I started asking questions and he dove deeper and deeper into his text message conversation. Not all my questions were answered and I felt ignored and that I was wasting both our times. I also asked how do you lock the unit, and he said you need one of those locks behind you... so if I didn't ask that question I would have never had a way to lock this unit? It was at this moment I noticed him holding a blue vape in his hand... and I thought well for sure he's not going to smoke this with customers in the store... I was wrong. After the he started getting the paperwork going he starting vaping in the store behind the counter with out trying to hide it. I didn't know your employees were allowed to vape in the store? I think this is a major health concern with people having breathing issues as well... To put the final cherry on top, he gave me a key card to enter the building. Never once did he explain how to use it or show me where to go to use it. When I asked for a second key card for my wife he got an attitude and said just give me a 5 digit number instead, it will take too long to give you another key card. Guess what... I don't want a 5 digit number... I wanted two key cards. There are so many storage units around Cuyahoga Falls at much cheaper prices. Only because I need this unit ASAP will I be staying and paying for the service. Something needs to be done about this poor customer service and vaping in the store.
Steven Danchise | First ImpressionsThe Uhaul location is very well managed and indoor storage unit was great. Only thing I would change is better lighting inside my individual storage unit, it was a little dark relying on the hallway lighting. Other than that, great facility.
Anecia Richardson | Overall ExperienceCross country move with one month free storage while we looked for a home, was perfect. The only frustrating thing was finding an affordable truck rental one way from CA... so we had to p/u in Arizona. Which wotked out fine, and the staff at the p/u and d/o were super helpful. I realize this is not the "fault" of anyone, prices are just the way things are right now. Thank you for overall exceptional service. God bless!
Joyce Duran | Overall ExperienceWhen I went in to make my final months payment and told the gentleman that I was moving out in the middle of the month and would like to only pay for the partial month he said that I had to pay for the whole month and the partial month would be refunded to you when you move out after you show us a picture of the unit cleaned out I said all right my wife came in today to show them the picture and the gentleman said there are no refunds which obviously makes me very mad I would not recommend the storage facility to anyone
Leo Roberson | Overall ExperienceI was disappointed to see the cost go up for monthly rate.
Christine Lancia | Overall ExperienceThe gentleman that rented me a unit was kind and courteous. It was obvious he was very busy but he remained calm and professional throughout the rental process. He throughly explained the way to access the unit and even convinced me to purchase the insurance plan. His assistance was immensely helpful!
christina wesson | First ImpressionsVery helpful employees! The two who worked yesterday were especially helpful with me!
Eric Morrison | Overall ExperienceUsed for three years. No complaints.
Kevin Smalley | Overall ExperienceStaff was very helpful.
Lily Blackburn | Overall ExperienceEveryone was very nice and professional. The facility seems very secure. The only problem I had was that the big automatic sliding door wasn’t always unlocked during business hours making it more difficult to move things in and out using only the small door.
Stephen Gough | Overall ExperienceThe staff was so helpful from the beginning with all of my questions and to the end when I was late because I forgot due to being injured and focused on surgery. I appreciate it so much!! Thank you!
Alisha Sturkie | Overall ExperienceI would have given U-Haul storage an excellent review But upon my move day on July 28, 2022 after having my belongings in there for two years and four months, as the movers were taking out my furniture and storage bins, I had black on numerous belongings, A number of the storage bin tops were covered in this black along with my antique cloak stand, my leather couch, the top of my dining room table, and a lampshade that was completely destroyed by the Black. I haven’t looked closely to all my belongings so I could find more as I start to unpack and look over my other furniture. I know it could have been worse but I paid the higher amount in the controlled climate storage units to keep my belongings safe from the elements. When I took pictures and showed Gabrielle she informed me that they worked on the roof over my storage unit. Being that moving days are always stressful, I did not put up a big stink about it at the time but Gabrielle did Give me the number of the insurance company that U-Haul uses. I will give them a call. Thank you.
cindy Hanna | Overall ExperienceOnly complaint was the digital only move out process. I missed taking photos of my unit and was out of town. An employee claimed they couldn’t help me do the check out process.
Thomas Flick | Overall ExperienceHaving a storage unit for about a year - I never had a bit of issue about anything concerning my unit, my payment - etc. the staff was very knowledgeable and helpful with all questions and processes of procedures in their job capacity. Thanks Uhaul - I highly recommend you and would return for future needs without hesitation.
Irene Nadeau | Overall ExperienceMy room was exposed to a lot of dirty airborne dust . What was it? They should have notified the tenants. Many things are ruined .
paul luff | Overall ExperienceGabrielle was very helpful, accommodating and friendly.
Thomas Kmet | First ImpressionsHad an issue with my unit being canceled and a different facility at 800 Talamadge ave Akron Ohio said they didn’t have a unit that size and tried to give me a bigger unit for twice the amount! They were not very helpful! The store at 1950 newbury in Akron was very helpful and understanding!
Penney Ross | First ImpressionsU-Haul was a great place to store our things. The location was convenient and the staff was extremely helpful from setup to closing out our unit!
Caroline Shepler | Overall ExperienceOur storage unit had a significant amount of rust like material that had fallen from the ceiling. We swept it out ourselves before placing our stuff inside. There were no trash receptacles in which to dump the sweepings. In all fairness to the attendant on duty, he was working solo and he tried to encourage me to accept a better unit. Since the unit was near the loading dock we opted for the less clean one. The first-month-free was very much appreciated! Overall outstanding experience.
Thomas Young | Overall ExperienceThe service I received while making a payment on my unit Tuesday evening 3/8/22 was awesome!
Latrecka Wooldridge | First ImpressionsHad storage here close to a year. Never had any issues. Unit was the perfect size for what I needed. Anytime I dealt with staff, they were very helpful. Gabe, the manager originally helped me out. She was very polite and helped me get everything set up. I then started dealing with Shelby for a while when I went in. She was extremely polite, always working on something in the store, and doing a great job at keeping the place clean. I wish I could hire someone like her for my business. Keep up the work. Thanks again!
Chad Vanderwyst | Overall ExperienceNot much to report. No major problems whatsoever. Staff was great, facility was clean and well maintained... all in all a good experience!
Christian Cascone | Overall ExperienceEntire unit had water damage. Water pooling at the floor of the storage unit and drainage leaking from the ceiling. Unit smelled of pesticide spray. All possessions in storage are completely ruined.
Gabrielle Jacobs | Overall ExperienceSnow was not plowed very well but we made do.
Louis Zager | First ImpressionsI am having issues with the bar lock in the door- it doesn’t slide over and the employee yesterday was no. To happy to assist me.. we finally got it slid over so that I could lock my u it but it still is not working as it should.. it doesn’t slide over to lock the unit and the employee was not helpful at all and made me consider just cancelling unit… it I have issues everytime I need it locked that is NOT OKAY.
Cara Beatty | First ImpressionsGreat facility. Always clean and bright.
Linda Edl | Overall ExperienceMy experience was wonderful. Very easy and everyone was always so helpful! Super friendly and always willing to help with any questions. My only offer for feedback would be to check the facility for moisture control,and possibly carpenter bees? Upon cleanout, we noticed some mildew smell (and saw evidence on the AC tubes) and we had sawdust from something that resembled carpenter bees on some of our items. We were not upset in any way, it comes with an older building, but just wanted to let you know. All in all we would totally use this facility again and I have already recommended it to others. Thanks!
Jennifer Stine | Overall ExperienceThe gentleman that checked me in was polite, and communicated directions well. The only issue I had was that my card did not activate right away and the alarm went off when I opened the door.
Wayne Powers | First ImpressionsOnly thing I would change is more light within the storage unit or the option to run extension cord for easier and safer movement within unit
Adam Fletcher | Overall ExperienceProfessional and courteous service
dale tarter | First ImpressionsI described to the lady exactly what it was I was putting in storage she took it upon herself to pick me a unit that she assured me will fit everything I described to her... when I arrived to was no bigger than a child's closet... I explained all of the to the staff and they told me it was nothing they could do to help me.... I will NEVER EVER RECOMMEND THIS PLACE... The inconvenience they caused me and my family was horrendous. Never again... I ended up having no choice but to throw away whatever couldn't fit.... lost alot...
sonia williams | First ImpressionsI have tried to call the facility for day sometime 10 times a day, they never answer their phone. Every other U-Haul I have used answers the phone to help the customer.
Robert Dailey | Overall ExperienceTough to find a trash can to throw small things away in. Finally found one in the restroom, but I didn’t see another one anywhere.
Michael Cline | First ImpressionsIt is difficult to reach anyone via phone.
lisa Williams | Overall ExperienceVery informative, answered all of my questions and concerns. Kind and courteous staff.
Jacqueline Austin | First ImpressionsWe paid $170 a month for an indoor temperature controlled unit. When we moved out this weekend many of our furniture items were damaged with rusty brown water stains. Pieces of furniture are ruined. We spoke to the worker on duty snd he said he’d make note of it. I called and talked to customer service rep and requested a claim be taken and for the GM to call me.
Jackie klag | Overall ExperienceStaff at Uhaul in Cuyahoga Falls has been consistently friendly and efficient. They are knowledgeable about the products and services they sell, they helped me select the moving boxes I needed, and when I rented a storage unit, Tessa was especially helpful. Great customer service by all the staff!!
ALMA MOORE | First ImpressionsBest place to work with for long or short term storage and moving help!! Staff is friendly and accommodating!! Used this facility for over 2 years and my items were kept safe and secure with no damage!! Thanks, Mike and Gabby!!
Diane Sauers | Overall ExperienceHad our storage unit here for over 2 years and it was a very easy experience from start to finish. Being able to access the unit after hours was very convenient. We had misplaced our keys a couple times and they were so quick to help out! Thanks U-haul! We definitely recommend.
daniell akel | Overall Experienceslow service
Braylin Taylor | First ImpressionsWe used the indoor facility and it was extremely clean and safe. Thank you!!
Jason Kirsch | Overall ExperienceThe facility was very Covid conscientious,clean and well maintained.The staff was very professional, extremely curtious, and very helpful.
TONY VEASEY | First ImpressionsVERY PROFESSIONAL
George Tanner | Overall ExperienceThe overall experience was great I would recommend I would advise a call system those days that Uhaul location is short staff just because the wait time can get really ridiculous I've waited 45 minutes before just to swit h the Uhaul storage unit size. Great promotion idea would be pay Uhaul fee on time for like 3months get that 4th month free etc.
Annette Smith | Overall ExperienceVery very pleased all the way around with employees - truck - and storage area. I rate U-Haul with a 10 out of 10. Very pleased. Thanks.
Irene Nadeau | First ImpressionsThe supervisor initially tried to double charge for the "first month free" wanting me to have the month of June as a no paying month. (pay two months upfront). However, I'm on a fixed income and could not arrange other bills accordingly. The store quoted me "$100.00" a month but in actuality the monthly cost is "$128.00." They refused to send me the appropriate invoice for payment the month of May until I filed a complaint. I have yet to receive an invoice for my "July 2021" payment.
linda forney | First ImpressionsThis UHaul facility, in Cuyahoga Falls, made it easy to move. All of the employees are efficient and helpful. They treated me with respect. Even when there was a small issue with a start date, it was resolved immediately - on the spot. If you need to store or move, this is the place to go.
Albert Ditommaso | Overall ExperienceMy only complaint was in the winter time my unit stunk like an old rubber belt burning and some of my items toward the top had dark brown grease looking drips on it. Nothing that couldn’t be wiped off, it just smelled awful.
Kristin Martin | Overall ExperienceSo far so good!!
Leia Allard | First ImpressionsI only had my unit for 6 months and every single time I came to the unit my swipe card did not work even though I was told it would, It said I needed to be checked in so I would have to walk all the way around the building to the office where I originally got the unit and every single time no one was there. On my move out day June 1st 2021 my movers showed up at 9am and it was supposed to be open at 8am, I had to walk all the way down and around the building to find no one in the office again, I was very frustrated because I was paying the movers by the hour so it was wasting more of my time and money. I understand if they are understaffed but it is absolutely unacceptable for them to not have anyone supervising that desk when customers are coming in. I am very displeased with my experience and will not be using uhaul storage again.
Jasmine Pouliot | Overall ExperienceI felt safe and felt that my items were secure. Bathroom was always clean and tidy. Very good temperature setting for building.
Michael Wheatley | Overall ExperienceShe was great
Devante Lee | First Impressions(5/22/21) We got there after an online move in and the unit was locked, we called someone he came after we waited for at least 10 minutes. When unlocked there were things in the unit that belonged to uhaul. The man helping me said he was going to talk to a manager and we were left waiting for over 25 minutes for him go come back while being unable to move in our things. There was supposed to be a lock waiting for us in the unit when we got there and there wasn’t so after making us wait for we’ll over half an hour total I then was told I had to drive around to the other side of the building to pick up my lock myself. I get over to the office and no one is there and I stand waiting for 5 minutes while the phone is ringing and no one picks up or comes to help me. I then was greeted with an attitude. If we hadn’t already paid and didn’t have another option I wouldn’t have stayed. I had a very bad experience I wouldn’t recommend this location to anyone.
Lana Hill | Online Move InVery helpful and easy to work with
TIMOTHY HALE | First ImpressionsSmooth experience, very well maintained and clean. Once I was done and leaving I felt completely at ease leaving everything there. Outstanding security and pleasant, helpful staff.
Teresa Ollari | Online Move InI already recommended this location to my daughter who will be moving out from a competitor soon and getting a unit here.
Robert Hamer | Online Move InI had no issues and the staff were helpful.
Glenn Wharton | Overall ExperienceThe young lady who check me in for my truck rental was very new, but showed effort and consideration and finalizing my check-in
Robert Kruty | Online Move InVery helpful staff!
Thomas Kmet | Overall ExperienceI was a tenant for 3 years, back when you were still building out. Everything was great and always clean. I would definately use you again and or recommend your facility.
David Kaminski | Overall Experiencemy father and i used a 10x10 outdoor storage unit for about 2 months. It worked out great. We both had our own alarm security cards and keys to our own locks so we can come and go as we needed too.
Brandon Szentes | Overall ExperienceThey had me owing a months rent on a storage unit that had been paid. Then they still had me in the unit a week after I moved out. NOT GOOD!!!
WILLIAM BLANDFORD | Overall ExperienceNice place. Super clean and well-lit. Nice and warm inside.
Linda Edl | First ImpressionsI felt my stuff was very secure and gave me peace of mind even from 1,000 miles away. Easy loading and unloading set up.
jena hayes | Overall ExperienceAll was good but kind of expensive. Guys consider lowering your prices at least a little bit
Anthony Hehr | Overall ExperienceOnce the payments started coming out of my account each month it was good. It took several months to get it right.
Theresa Widmer | Overall ExperienceThe only issue I have is its hard to find my way from the storage area to the store area through the inside of the building. I never did. I went out and walked around.
Michael Wheatley | First ImpressionsVery poor integrity of the locker door! It would seem to retract all the way up so we could access our items then fall down a few feet all the sudden on us. One person would have to hold it will the other treid to pull things out. Bad experiance! When explained to the person checking me out he didnt seem to care or have a comment! It fell on my head once!!
WAYNE DEITLE | Overall ExperienceGreat and smooth experience! Glad I stored my stuff here.
Kylie walter | Overall ExperienceI don’t like the ramps bc there is nothing to hold on to & no step up to where you check in It’s supposed to be climate control but it has always been hot in there Stuffy There's always condensation the floors & in my unit I actually had damage to a piece of my furniture I ESPECIALLY that you don’t credit money if you move out a few days after you due date!
Debbie Patten | Overall ExperienceJoshua was outstanding!
Paula Eggler | First ImpressionsPhenomenal team there, and so helpful with renting truck and FREE 10X10 storage facility for the month. During a stressful move out, this was a godsend. Many, many thanks!
connie mardis | Overall ExperienceThere was a screw sticking out of the wall in our storage unit that i cut my hand on. I would have said excellent if it wasn’t for the injury because of a screw that shouldn’t have been there.
Elisabeth Tomei | Overall ExperienceEveryone was so nice even though they were busy. They went above and beyond!
Virginia Schweitzer | Overall ExperienceThe move in instructions are for gated storage facilities and unclear for this I gated alarmed facility.
John Howlett | Online Move InI assumed that I would have until the end of the business day that my payment was due to move out without being charged for the upcoming month, but I was told that payments are not prorated, and that because my payment had already processed, I could not be refunded. Very disappointed.
VICTORIA GORDON | Overall ExperienceUnit we booked in advance was not available on move in day. We received no prior notification of unit the size we wanted was no longer available at this site. Would have appreciated a heads up in advance to move in day. Also truck was cancelled on us at last minute and we had to scramble around to rebook with Penske.
Tom Watson | First ImpressionsI rented a 10 x10 room indoor room. There is no number on the door. The room is under 8x10 in actual dimension. The tag on the latch had the wrong room number on it. I found the right room so that's not a big problem but I am paying for a 10x10.
Brad Heavilin | First ImpressionsRestrooms should be available for after hours.
Eddie R Lewis Jr | First ImpressionsThe mobile website was very glitchy and hard to use. The alarm went off when we got to our unit and opened it, following directions. There was no lock inside the unit as promised. We decided not to use the unit and never moved anything into it.
Michelle Jackson | Online Move InManager mike worked with us though the Corona virus as I was off work so payment was an issue however he worked with us to make the payments late instead of auctioning our belongings we greatly appreciate it
JOHN HOWELL | Overall ExperienceAsk the Manager Michael Eastwood It is not his responsibility to provide accurate information to his customers. He does practice CYA well.
Lynn Bundorf-Taylor | Overall ExperienceYour help in store and on the phone were not customer oriented. Not friendly and not enough help in the store. The best experience I had was when I closed my account. The gentleman that helped me knew what he was doing and there were no delays in getting it done. I will say the visit was perfect as soon as I find out the money isn't taken out of my account at the end of the month. That it is truly closed.
Cheryl Hiatt | Overall ExperienceThe problems I experienced were not from The Cuyahoga Falls location. All problems were directly related to the UHaul Facility Tallmadge Ave 44310. Unfortunately, Mike Cuyahoga Falls Location could not work with UHaul Staff or Managemeny including his District Manager.
Lynn Bundorf-Taylor | First ImpressionsThis box isn't big enough to write all the positive things I would like to say. I was looking for a larger unit in January and one was not available. Rosie and Mike took my name and number and said they would call me if one became available. I also called to check and Mike & Rosie were ALWAYS pleasant. Recently, the 10 x 15 unit became available & Rosie called me right away. Rosie & Mike are awesome. Give these wonderful employees a raise because they went over and beyond what was expected. Thank you . Cindy Hanna
cindy Hanna | First ImpressionsEverything was perfect...the staff was very helpful and amazing...
David Webb | Overall ExperienceThis was a very well oiled machine Everyone very knowledgeable and most helpful Glad to do business with you
michael dimauro | First ImpressionsMade our move easy.
Marjenka Lazic | Overall ExperienceGood experience
JEFF LAWINGS | First ImpressionsNice facility & helpful staff. Online check-in instructions gave the impression that I should skip the front office & go straight to my storage unit, but I needed staff to open unit on my 1st visit.
Kathleen Malone | Online Move InThanks to Mike and his staff for making our storage requirements and eventual transport down to Florida a breeze. Everyone we dealt with was very helpful.
Jeff Amburn | Overall ExperienceThank you
Steve Kilway | Overall ExperienceEveryone was very helpful...
David Webb | First ImpressionsStaff was very helpful and made the process of moving less stressful. Very quick to process paperwork-to get me checked in and then to get me checked out upon returning truck.
Richard Ashcraft | First ImpressionsFacility and personnel were fantastic. Would be a return customer for sure!
bob buzzeo | Overall ExperienceGood
Richard Ormsby | Overall ExperienceI love the facility but when I went to cancel they told me I wasnt in the system. If I am billed for another month, I will be very upset.
Elizabeth Mayer | Overall ExperienceThe staff was very kind, patient, and very knowledgeable. The storage unit and the hall ways are very clean. The carts made moving the items in super easy. Thank you for a great experience.
BETH OPLINGER | First ImpressionsEverything was great!
Mark Knight | First ImpressionsEasy and convenient. The owner/manager knows how to treat the customer!! Great customer service.
Keturah Hopkins | Overall ExperienceThe staff , experience and services were all wonderful.
Aimee Bonhill | Overall ExperienceU-Haul is a company that is come full circle in competitive pricing and quality of equipment. I was very pleased with this experience as a whole.
Donald Rader | First ImpressionsManager was rude while I was freaking out
Alyssa Carter | Overall ExperienceGreat storage unit
ashley makruski | Overall ExperienceOne of our movers cut his finger and the staff was very attentive and helpful
holly collier | Overall ExperienceThe guys at the Cuyahoga Falls location were very accommodating, knowledgeable and a clean store too!!
Mary Jo Williams | First ImpressionsExcellente!!! Great experience with the Cuyahoga Falls U-Haul Staff :o)T
Theresa Christian | Overall ExperienceHighly recommend and appreciate the service.
Amy Hollar | Overall ExperienceVery professional and friendly
Marsha Miller | First ImpressionsVery nice staff, convenient processes, secure facility, and reasonable monthly price.
Richard Mangrum | First ImpressionsI was a dissatisfied with Uhaul because I planned to move out of my storage unit on 7/5/19, but according to the Uhaul rep, they do not prorate rent, therefore I had to pay for an entire month!
Ayeisha Johnson | Overall ExperienceFast service; excellent & helpful customer service agent. Smooth transaction.
lawrence BECHLER | First ImpressionsBroke my hutch shelf's.
Joshua Baker | First ImpressionsGreat service, sign up and my questions were answered.
Angie Barone | First ImpressionsHad to wait a few minutes for someone to help me. They were busy with other customers. The manager thought I had a hold on a 10/10 storage unit when in fact it was a 10/15. We did get it straightened
karla wray | First ImpressionsJoshua was SO helpful and went above and beyond in making sure all went smoothly for me as I checked in. I deeply appreciated his willingness to go the extra mile during a stressful time of moving.
Leanna Mullen | First ImpressionsGreat service and staff!!!!
Steve Kilway | First ImpressionsI was told giving my email address was optional so I chose not to give it. I was notified through the mail that the bill was overdue and I received a notice with a late fee. Poor communication. Thanks
pamela cremati | Overall ExperienceGM Mike and his crew went above and beyond to fulfill all my storage needs. The unit was very safe and secure and the loading dock was perfect for unloading my stuff into my unit!
Christina Viland | First ImpressionsNot sure why, but every time we used the log in once to our locker and removed the lock the alarm would go off. Our card always thanked "Daisy":, not sure who Daisy is.
Meaghan Ryan | Overall Experiencegreat salesman, made our experience a lot easier than expected!
scott jones | First ImpressionsWe were owed a 10 dollar refund and the clerk didn’t know what it meant on the receipt. They were supposed to have a manager call the next day (which they didn’t). Still have yet to get my money.
Paiton swope | Overall ExperienceEmployees stayed late to help me check in to a new storage unit and never made me feel rushed.
Steven Mcnulty | First ImpressionsThank you for your time in helping me figure out the best option for me. I don't like that I cannot be put on a list for a different unit: safety concerns about the interior units not close to door.
Cyndi Kane | First ImpressionsI love what they’ve done to repurpose an old building. Super convenient. Great staff who are able to answer all your needs.
Chris Wortman | Overall ExperienceI would Recommend the storage unit company to anyone the workers are very friendly and always there to help you.
Janie Spiegel | Overall ExperienceEXCELLENT CUSTOMER SERVICE! We came in looking for a storage unit and were promptly booked. In and out in barely an hour, including tour of the facility, instructions, etc!
Gustav Drollinger | First ImpressionsWorked out fine
John Hudson | Overall ExperiencePrices high. Friendly staff except the main who answers the phone when I call, he said he was in sales but he was rude about me not renewing the rent. Security system doesnt seem to work. Clean.
ELIZABETH ROSE | Overall ExperienceRosie is great employee She took great care of us during truck rental-we even decided to move our storage unit from a competitor to U-Haul that day Thanks Rosie !
gary hughes | First ImpressionsThe manager was mean. Me and my husband were going through a rough time. We worked out arrangements with the Manager. Who failed to let his employees know of the arrangement to retrieve our belongings
Kaitlyn Mceuen | Overall ExperienceVery helpful service helping us to select and find the right storage unit for us!
Jeffrey Sutherland | First ImpressionsI need way more than 200 characters. I called customer service, one thing I’d like to add to that, is, why was there rat poison in my unit when I opened the door?
Steve Emerick | First ImpressionsGreat experience!
Cindy Weber | Overall ExperienceKeith was extremely helpful in getting my truck rental and storage unit rental setup. I couldn't have asked for a better experience.
Andrew Weaver | First ImpressionsWe were taken care of by Keith Robinson. He was very efficient, courteous and helpful throughout the process. Keith gave us his personal attention throughout the transaction. We left very satifsfied.
Dennis Dimengo | First ImpressionsThank you! Great service, reasonable prices, and truck/unit were clean and in good repair.
Amy Pratt | Overall ExperienceHighly recommend!
karren devenport | Overall ExperienceWe had to come unlock our unit so they could finish wiring the lighting. They sent our bill to the wrong address and we ended up with a late fee. Lots of little issues that left us unsatisfied.
jenny kostko | Overall ExperienceClean storage units and friendly staff
Amanda Shofter | ReservationQuick and detailed.
Emmanuel Oloyede | ReservationStaff is very helpful and courteous, Keith and Mike especially should be special mention, they go out of there day to take care of the customer!
Loyd Mccoy | Overall ExperienceMy experience was good. Staff was helpful and courteous. Re: cleanliness-Trash bins at loading area were always full when I was there, could use a couple more.
Pamela Parker | Overall ExperienceMy "greeter" who oriented me was pleasant and helpful. The cubicle was clean. But more trash bins should be available and EMPTIED . I have been there twice and the one receptacle was overflowing .
Pamela Parker | ReservationThe General Manager (Mike) was highly accommodating and friendly.
Victoria Lyons | ReservationStaff was very friendly & helpful I like the facility & my things being stored inside & with climate control
Debbie Patten | ReservationThe unit itself is fine. It would be better if there was 24/7 access to the building. The building is still majorly under construction so hopefully they finish soon and upgrade the security.
Antoinette Carter | ReservationStaff is very friendly and helpful.
Tina Porter | ReservationMike ( the general manager)and Rosie where great. They was very helpful and friendly. The facility was very clean and easy to get around. Great place and service. Can't thank them enough. Thank you.
matthew Good | Overall ExperienceGreat General Manager
Jerod Plovic | Overall Experience