Customer Reviews for U-Haul Moving & Storage of Dadeland

Rating:

3.0

Service in Miami very slow.

Rating:

4.0

Everything went well with the trailer rental. The tongue weight on the trailer was very heavy. The transition was still very plesant.

Rating:

1.0

I don't know why when you make the rent they don't inform you that they also charge you a service fee that they charge you when you deliver it and that only

Rating:

5.0

Great People!!!

Rating:

5.0

Nothing it was perfect

Rating:

5.0

Dadeland U-Haul and Storage is an excellent provider of moving and storage needs. I have used this business more than once and will continue.

Rating:

5.0

Awesome team really helpful and attentive to all details

Rating:

5.0

N/G

Rating:

4.0

Excellent service.

Rating:

5.0

Maybe more trucks available especially during the first of the month

Rating:

3.0

I was told the facility would be open until 10 PM on weekdays, but often times, I would not be able to get access after 7 PM.

Rating:

5.0

Great service

Rating:

5.0

I had only a 5 minutes to walk out wth a pickup truck and check in only took 5 minutes as well. Great service!!

Rating:

5.0

Very well organized place

Rating:

3.0

Dont recomment this company overral too many hidden fees, my total ended up being way over budget.

Rating:

5.0

Excelente

Rating:

5.0

First time U-Haul renter and the experience was very easy. Great friendly service at the front desk. He provided me with a new Dodge van for my move and the vehicle was clean and drove well. Dropping it off was also very quick and easy. I will like be back next month for another rental. Thanks again!

Rating:

4.0

Overall the rental & equipment process was easy. But the staff could use some additional training on being a little more customer service oriented- friendly or at least greetable

Rating:

1.0

I made a reservation closest to my house but the reservation was changed and I had to drive 45min away related to not having the equipment available. I also clarified the drop off location was incorrect but they said it did not matter and I could drop it off at any location. However, that was not the case when I arrived at destination, I was sent to two different places bc the first place was closed and I had to spend more money filling up the gas tank and tired form the long trip and move.

Rating:

4.0

1. App not working 2. Check in was too slow despite having booked in advance

Rating:

5.0

No improvement!! First time using this service. I drove 2,100 miles and the truck was on excellent condition. The attention was amazing from start to end.

Rating:

5.0

Employees were very knowledgeable and very engaged with the customer. I realized then the reason why the store was busy, because the store is very pleasant to work with.

Rating:

5.0

The customer service is fantastic.

Rating:

4.0

Should be more available to pick up the phone

Rating:

4.0

Not sure why I was charged ~$12 for gas when I returned the truck with more gas than it had when I picked it up -- otherwise it was a great experience.

Rating:

1.0

I returned tow equipments (Dolly & Truck), but I received only one receipt for one equipment (the dolly), and the Truck was not included in the receipt. The next day, I got an email saying that I didn’t return the Truck, so I had to call this location to solve the problem. Finally, I got my second receipt the next day of return date. This mistake is really bad because the problem could have been worse if I had not called. Personnel must be trained very well for checking out the returned equipments.

Rating:

5.0

Excellent start to finished have used them 5 or more times great service and resources

Rating:

5.0

Good service

Rating:

4.0

Truck very clean, trucks brake need to be replaced. Trucks front end seemed to have a lot of play and vibration.

Rating:

5.0

Very good service

Rating:

5.0

Great, thanks

Rating:

5.0

Friendly and helpful

Rating:

5.0

I tried returning the truck after hours but I had problems with your location finder. No matter what I did it would not work and thus I had to leave the keys in the box Next day I got charged $20. I think that was intentional and a way of getting an additional $20 it stinks and I believe you ripped me off

Rating:

4.0

Very friendly and helpful for a first time user. Lots of good stuff for a move.

Rating:

1.0

Will not go there again

Rating:

5.0

All staff from upper management to associates are great, friendly, helpful and provided me outstanding service. Congrats !!!

Rating:

5.0

Please provide small cars to transport small things include it with the vans

Rating:

5.0

I was very upset I was charged a drop off after hour few that no mention nor did i see any signs after you guys didn’t even have the truck I needed and I paided $30 for insurance and I rented twice in one month

Rating:

5.0

The staff was excellent. I will rent from you again. Thank you!

Rating:

4.0

I usually have a great experience but the van I got this time was terrible. It was not ready and was super dirty and damaged.

Rating:

5.0

Thanks, renting the space worked out really well for me. Very satisfied with the quality and maintenance of the rental space.

Rating:

5.0

Good service and excellent experience.

Rating:

5.0

Great service

Rating:

5.0

Excellent Service!!!

Rating:

4.0

Tell customer that if he says he wants the van for 4 hours rental and returns it in 14, there might be an additional charge.

Rating:

5.0

Exelente services

Rating:

5.0

Unfortunately, the gates don't work at night time. They're broken and they need to fix them. So after seven p m, we don't have access

Rating:

5.0

Great staff! Very helpful and informative. My moving process was smooth because of this location. The staff helped me get a truck and even let me see the storage unit before I got it. I highly recommend this location to all of Miami for any UHaul services!

Rating:

1.0

Roaches all over my unit

Rating:

5.0

Amanda was a very courteous person and explained very well what our needs were. She is a super clerk!!

Rating:

2.0

You need to contract more & better staff. You need to have trained and educated staff

Rating:

5.0

Amanda and staff were absolutely amazing, helpful and professional!

Rating:

5.0

Above all and to fault of UHaul or it’s staff.. What was supposed to be a two week storage, ended up being 5 months… But when I came to get my property it was in the same good condition I left it in. I am a happy customer 😇. Just a bit pricey for what size I rented, and the stairs…

Rating:

5.0

Look forward working with you in the future.

Rating:

4.0

Check in went very well, however no one was available to show us our locker and keypad access procedures. The check in agent had said “there are guys outside” but we couldn’t find any. We eventually asked another customer for help. When we raised the locker door, alarms went off even though we followed all the procedures. No one came even then to check on things. We were able to lock up out things, though a second trip from the car to bring things up resulted in alarms going off again.

Rating:

1.0

My God this was the WORST service I have ever received 3 days later and I'm still waiting for manager to call me.

Rating:

5.0

Great experience and lovely staff. Everyone has been efficient, helpful, professional, and friendly.

Rating:

5.0

Very professional staff

Rating:

5.0

Amazing team. Specifically the guy with tied up long hair. He went above and beyond to help us and make our experience a very positive one. That guy is a hero, deserves a bonus!

Rating:

4.0

Thank you for having me. Looking forward

Rating:

5.0

I returned my storage and they said that all was complete and I wouldn't be charged next month cause I was checked out the day I left...very assuring that they wouldn't charge me after I left the rental unit!

Rating:

5.0

Great customer service!

Rating:

5.0

Appreciate u-haul storage and I appreciate them for all the help thanks again.

Rating:

2.0

Between the harassment from the storage facility after I moved out and the lack of overall care from the horrific experience I had driving down here I will have to be hard pressed to use uhaul again. Not sure if it’s a regional thing but the entire experience became a nightmare once I crossed the Florida line. And I’m still fixing damage that was caused to my vehicle from a bad tire that blew

Rating:

4.0

None

Rating:

1.0

I got trapped in the elevator. Systems inside elevator failed to notify anybody. The A/C was frequently out of service. I asked for the balance (21 days) of my rent that was already paid be applied to the U Haul storage unit I am getting this Saturday in Danvers, Ma. I am using one of U Hauls trailers to get my stuff between the 2 units. My request to a manager for a credit on the balance to be applied to my next U Haul unit was dismissed.

Rating:

5.0

Just the main door of the storage building wasn’t working, hope it is fix by now

Rating:

5.0

I believe his name was Miguel, he was beyond helpful and friendly. He’s the first person we encountered upon arriving in Miami. We’re glad it was him! Overall the experience was effortless and enjoyable. Can’t rate Miguel highly enough!

Rating:

5.0

I was very satisfied with the service I received at uhaul moving and storage

Rating:

5.0

I have nothing but positive things to say about my time I rented with U-Hual. The staff at this location is wonderful. I rented for over 10 years and the staff were always friendly, helpful and professional. I would have continued renting at U-Haul but the rent continued to increase and I found another rental unit at a different facility for a considerably lower rate. I’m going to miss seeing the staff. You are very lucky to have such great employees.

Rating:

5.0

Amanda was great! Very helpful.

Rating:

3.0

Very good!!!!

Rating:

1.0

The manager never called me to cancel the unit. He didn’t even answer the phone when corporate told him to call me and cancel my storage unit

Rating:

5.0

My experience with U-Haul Moving & Storage of Dadeland in Miami, FL was excellent in every respect. I worked with several different employees while renting a box truck and a storage unit and in each case I received excellent service that was pleasant and helpful. Only because I know their names, Amanda Felix and Kenneth Calhoun, were especially helpful but the others whose names I don’t know were equally as helpful and accommodating so they deserve my compliments as well. This business is top notch in my estimate and I will be a long time customer.

Rating:

5.0

I have been a customer for 3 years. Management is very helpful. Miguel has been amazing to deal with. Highly recommended

Rating:

5.0

The whole process went well. My only suggestion would be for you to hire more help up front. We had good service but we had to wait in line for a while.

Rating:

5.0

10 years of storage required no personal service. but the facility was always clean and in good condition. so our clothes were, too.

Rating:

5.0

Everything was convenient and no hassle. Very good and friendly staff.

Rating:

5.0

The two gentlemen who helped us were great.

Rating:

5.0

Jesus was helpful when I needed to move in!

Rating:

5.0

Great facility, friendly staff

Rating:

5.0

Amazing staff

Rating:

5.0

My furniture and my stuff was in good condition and they not smell bad not even humid and have the unit almost three years. Thank you ❤️

Rating:

2.0

The elevator kept me stuck for 30 minutes. No joy from call button or phone call. U Haul call center could not raise the facility either. Only a passing customer helped me out of this situation.

Rating:

5.0

Staff was helpful and friendly.

Rating:

4.0

We lost our car keys and even after hours the folks working there hung in and helped us look for them. Above and beyond!

Rating:

5.0

The lady who helped me. Very polite, friendly, always smile. Is a shame I forgot her name. Let me tell you all employees at the store (dadeland) very friendly.

Rating:

5.0

The storage facility building itself was secure and well lit but the storage unit itself was a bit dark inside. Not a big deal, we managed but does not match the question “well lit”.

Rating:

5.0

Very good.

Rating:

4.0

Great service

Rating:

1.0

This was the worst storage experience I’ve ever had in my life. I was unable to contact staff to complete my move out despite contacting them for 3 months. I don’t even know if my account has been closed and cleared yet. Even reaching out to corporate was unhelpful for 2 months.

Rating:

5.0

I Love UHAUL

Rating:

5.0

Siempre use sus vehiculos pero me e quedo sorprendido con sus instalacones de almacenamiento,

Rating:

4.0

I wish the prices weren't so expensive

Rating:

5.0

Thanks !!! 😊

Rating:

5.0

The sole lady at check-in on a Saturday morning did a great job handling the long line of impatient people waiting (manager: you need to add another person). Jesus was very helpful with our uboxes. The cleaning lady also very friendly and helpful providing a clean storage unit.

Rating:

4.0

The 5x10 unit I was in the door stuck at the top it could use some maintenance. But very helpful staff.

Rating:

5.0

The employees there, Amanda & Jesus (I hope I remember their names correctly), are 10 or 10. Help me in every way possible and answered all my questions patiently. Although you guys seem short staffed, the people you have their now are doing a terrific job. Make sure they know they are appreciated !

Rating:

5.0

I rented a storage space for 5 years and I always had the best service and attention. Staff is great and facility is outstanding.

Rating:

1.0

I can’t access my unit. Code doesn’t work. Staff unable to fix it

Rating:

5.0

Staff were very helpful. No issues with the Dadeland location. I did have issues with the app reserving a room at a different site that was not available.

Rating:

2.0

Staff was slow and lacked knowledge of their business. Understaffed—long lines, had to wait to be served a long time.

Rating:

5.0

Everything is ok

Rating:

5.0

I wish I had names, but there are 2 African-American gentlemen who I encountered and they extended the warmest hospitality and customer service that I have experienced anywhere in a long time. 1 was on the outdoors, other as a sales agent inside.

Rating:

3.0

Everything was good except I did see a few very small roaches crawling around when I was packing up my storage. Also, the bathroom on the first floor did not have the air dryer - it seems it was removed, and there is no paper to dry your hands.

Rating:

2.0

Son un pésimo lugar y dejan el nombre de UHAUL por los suelos. A nadie lo recomendaría

Rating:

2.0

Súper mal educados, no ayudaron en lo absoluto mis necesidades, muy racistas y peor poco profesional. Por lugares y personas como los empleados del mostrador lugares como estos caen en bancarrota, ya puse un reclamo y espero devuelta mi dinero.

Rating:

5.0

Excellent site Used the same facility for over 10 years and only reason I left was due to me moving away and it was too far for me to keep using. Truzck rentals were easy and return process seamless. Highl recommend this site in particular. M.O.

Rating:

5.0

Great service! Staff were friendly

Rating:

4.0

As I will only be using the facility for maybe a week or two, I would have appreciated if you could have charged me from 1/18/2022 thru 1/31/2022 instead of 1/18/2022 thru 2/18/2022. So I was really disappointed about that.

Rating:

4.0

Staff were lovely and price was right, but front desk lines exceeded 40 minutes every time I was there.

Rating:

1.0

Compre un candado porque olvide que teníamos uno que ya habíamos comprado en ocasión anterior l, solicite el retorno de mi dinero y nunca lo hicieron eso no se hace con los clientes

Rating:

5.0

We were in a desperate situation and the staff at UHaul went above and beyond to help us in every way! So grateful to everyone involved!

Rating:

2.0

Overall the storage unit and area was clean and well maintained but when the air conditioning in my unit’s area was broken for multiple summer months, I tried communicating with the store manager via email and phone and received no response. I even reached out to the district manager, who assured me I would be receiving an update and never received a response from anyone. The font line staff were friendly but the management was completely unresponsive This was honestly the worst customer service I have experienced in a long time.

Rating:

2.0

Some of your staff in Miami need some more training.

Rating:

5.0

Very helpful staff!

Rating:

1.0

I continuously made an attempt to reach the manager to the store and left various messages in regards to my unit and no one got back to me and my unit was sold for $50.

Rating:

5.0

Marcia was excellent. Exceeded all our expectations. Give her a big bonus for her attitude!

Rating:

3.0

I don’t like the fact that it’s really not climate controlled. I didn’t feel difference between outside and being inside. I believe the only thing is that inside it just has a Dehumidifier.

Rating:

5.0

Shoutout to my man Carlton. Good dude and the lady at the front desk very helpful.

Rating:

5.0

Thanks for the great service.

Rating:

5.0

Excelente atención, lo recomiendo ….! ⭐️⭐️⭐️⭐️⭐️

Rating:

1.0

manager doesn’t respond

Rating:

2.0

I’ve had my stuff in storage for almost 4 years. A rat somehow got in there, but luckily it didn’t ruin anything. I had my things packed pretty good. Hopefully it didn’t get into any other units. When I closed, I had a manager on site and followed all instructions. They haven’t closed my contact and it’s been almost 3 weeks. I’ve called and called customer service and the store with no call back.

Rating:

5.0

Amazing customer service i highly recommend.

Rating:

2.0

I cancelled online and continue getting emails to pay. I got stuck in the elevator for over 45 mins I ranged the bell many times no one came. I called front desk 3 times and told in their way. I ended up calling the fire dept directly to get me out during regular hours. Shameful the black lady isn’t friendly or her customer service is bad nor dies she care.

Rating:

5.0

parking infant of the store always full, at time with no beers, who is parking there?

Rating:

5.0

We stored items for 3 months. We intended on needing to wash all the bedding and clothing. We have unpacked and everything is odor free. The facility is cleaner than I could have ever imagined. The staff is helpful. I would use this location again and I would not hesitate to recommend to friends.

Rating:

1.0

Was not informed the elevator would not be working for months on end. Had to carry my belongings up 4 flights of stairs and was not even offered a discount on my monthly rate.

Rating:

1.0

Me rentaron en el 3 piso sin decirme q elevador esta roto. No me explico nada. Mal servicio Y todo bulding demaciado sucio No hay parqueo Muy mal todo

Rating:

5.0

Cleanest storage facility I have ever seen. All employees I encountered were helpful.

Rating:

3.0

Everyone was very helpful EXCEPT one gentleman. Jesus! He was extremely rude to me and a few other costumers that I noticed. The first day I came in to rent a truck he was rude I thought to myself he was maybe having a bad day, but No he was worst the second time. Almost lost my business. But the rest of the staff was so pleasant I decided to overlook his unfortunate rudeness.

Rating:

4.0

staff was very helpful but had a longer wait than expected to get to the help. one counter person working with 6-7 people in line and everything takes a it of time.

Rating:

4.0

Counter help was amazing. card entry was a problem. wasn't working and had to wait for a while for help.

Rating:

2.0

The person who I got my unit from gave me the wrong number unit, so when I unloaded my car and brought everything up to what I thought was my unit, it was apparently not my unit. I had to unload everything back into my vehicle, go into the store and wait in line to get my correct storage unit, go back and load everything again and bring my stuff up. Also, when I pushed the help buttons to talk to an associate while inside the storage area, nobody answered. Wasn't happy to say the least!

Rating:

5.0

A million thumbs up. Thank God for the storage option.

Rating:

5.0

Prices are ridiculous. Florence KY to Miami FL 4 x 8 trailer one way was 319, and for a 5 x 8, only 1 foot more was $150 more. Was told by rep in Florence KY a TRUCK goes from Florida to KY for what I paid for the 4 x 8.

Rating:

3.0

The wait time at the counter took about 30 minutes and I was the only one there. When I went again to buy supplies it was another 30 minute wait. Other then that it was a good experience.

Rating:

4.0

The only issue we had this time versus other times was that when we registered online we could not automatically get the First month free promotional. In the past every time we got the first month free when we checked in at the office. However, the management has informed us that they will adjust the payment in the following month. Other than that, we have had an excellent experience at this facility! Thank you

Rating:

1.0

I pay for a truck on Sunday May 8 2021 to take out my things from two storages that I had and two guys got stuck on the elevator been there for an hour without any help until we realize nobody was helping them and went to call a worker and he said that he was going to call another coworker to come but the guys were in desperte need of air and water since the emergency bottom was not working becouse no one but one went to see them since we were there taking our stuff from the first floor so they call the fire rescue who were the only ones to come and Open the elevator. No one of the staff did anything to try to help the guys on the elevator or fix the elevator after it was open. Because of that we could not take our stuff from the 4th floor when we already had the truck paid. I need someone to tell me how to proceed on this since it’s not fair that I have to pay other truck to take my things from the 4th floor. When I ask the lady at the front desk if uhual could provide me with at least a van so I could take my stuff another day when the elevator it’s fixed her answer was I could use the stairs which I find nonsensical. How she can pretend I will go 4 floors up and down with furniture and stuff ?.

Rating:

5.0

Thank you so much , for all your service and keep doing for long time.

Rating:

1.0

Hacen muy mal su trabajo

Rating:

5.0

Thanks so much !

Rating:

1.0

The worst customer service from the all the employees working. Refusal to help when there was an issue that’s I specifically asked about. Blatant disrespectful while speaking. Failed to mention that the gate to storage was broken and would not be able to access after hours which I specifically requested multiple times. Lied to customer multiple times. Failed to write correct information after I gave him all my info, he said it didn’t matter. Terrible service, police was called

Rating:

5.0

Don’t worry I will be back soon!

Rating:

5.0

Love the staff! Very friendly and very helpful!!

Rating:

2.0

When moving in I was not given a lock or key and told they would open the unit when I returned. When attempting to move out I was told that I should’ve received one and a lock. I was told I’d have to pay $50 to get my things out. Horrible service and I was not able to get my belongings until my dad drive up to speak to the employee. Will not be using this company ever again and will tell others not to go here.

Rating:

5.0

We would not hesitate to come back -thank you

Rating:

3.0

While removing my items from storage, I saw 2 roaches that I could not have previously had. Same roaches I saw dead in the hallway. The lady who set me up with the storage unit was extremely rude. The guys in the back near the storage were great! Always kind and helpful. They are the only reason why I’m giving 3 stars and not 1.

Rating:

1.0

Terrible experience with the sales rep. There is no manager at the hours. They do not know the rate. I think that they overchaged to me. Working in a formal complaint to send to Headquater thanks

Rating:

3.0

I notified 3 DIFFERENT Male employees ABOUT HOW uneven THE lock didn't match up to door hinges every TIME I TRIED TO unlock alarm would blast EVERY TIME it was very bothersome I HAVE VACATED MY LOCKER SHOULD RECIEVE PARTIAL REFUND THE BEST PERSON PROFESSIONAL POLITE ALWAYS WAS THE WOMAN FROM TRIADAD OR CARIBBEAN WAS THE BEST COUNTER PERSON IN YOUR DADELAND OPERATION ALWAYS POLITE AND KNEW EVERYTHING ASPECTS OF SERVICE

Rating:

5.0

Excellent support from the time I rented a trailer to the 30 day storage I used

Rating:

5.0

I’ve used it for years and will use it again !!

Rating:

5.0

Michael was very helpful.

Rating:

5.0

Thank you for a great service

Rating:

1.0

Horrible customer service. The employees didn’t know how to do their job. Waited over an hour and a half to return my UHUAL trailer. I wouldn’t recommend going to this specific store.

Rating:

5.0

I appreciate the fact that your building was air conditioned. It made a world of difference on moving in the heat. Thank You.

Rating:

5.0

Cannot beat a FREE month! Everyone there was friendly and helpful. We got our stuff out within the month and our charge we $0!

Rating:

3.0

Last May, when we started our rental, I waited in line two hours, despite having done all the online registration. (Uhaul advertised the online registration as the way to skip the line and save time.)

Rating:

5.0

they helped me out in many ways. things could have fallen through if they didn't

Rating:

4.0

Great Staff!

Rating:

5.0

Team is outstanding! Facilities are clean and well kept. Location is excellent. This place is 5 stars all the way. No wonder they are always so busy, but is worth the wait!

Rating:

5.0

Excellent service!

Rating:

4.0

My only concern was that there are always only two people at the office to help clients. The average wait time is almost 20-25 minutes wait in the line for service! Especially with Umiami events.

Rating:

5.0

Great place!

Rating:

5.0

Recently rented a storage and moving equipment. Excellent to be served by management/ Danny Feliu, thanks

Rating:

5.0

Excellent experience! Reserved a cargo van for moving items out of a dorm room at University of Miami. Your location is perfect, only 1 mile from campus. Everything was great, start to finish.

Rating:

5.0

This is a clean pleasant facility. I used it for the past 4.5 years. Just emptied my storage unit after one week of making a payment and wondered why I would not be reimbursed for the 3 unused weeks.

Rating:

1.0

After securing storage/ordering supplies online last mo. I still waited in line for the ONE empl. 45 min. He never apologized/wasn’t friendly. Ppl. were mad. One lady left cash/grabbed boxes. More...

Rating:

1.0

Guy who checked me in had the personality of a dead fish. No enthusiasm for customer service, almost rude,Didn't give out info freely and barely when you asked. Assistant manager was awsome,keeper👍❗

Rating:

5.0

Everything was great with great employees.

Rating:

5.0

Excellent service. Mr. Feliu answer all my questions and make sure that everything was taking of care of.

Rating:

5.0

Although my previous experience trying to rent a car dolly was a disaster, this experience and location was great and closer yo my house , thank you

Rating:

5.0

My U-Haul box experience was not good at all. We used Moving Helpers who was a terrible experience. My second box was delivered to Philadelphia and arrive late to Miami two weeks late.

Rating:

5.0

Very professional

Rating:

5.0

Always!

Rating:

5.0

Location was always easily accessible. Employees always willing to assist.

Rating:

5.0

Very happy with the servive and facility.

Rating:

5.0

Everything was great and everyone treated me super nice. Even Francisco stayed a few minutes after ours and helped us loading my stuff into the unit I just rented. Really really good

Rating:

5.0

Nice and clean with service minded staff.

Rating:

5.0

nice people in the store

Rating:

5.0

Clean and nice facilities with service minded staff. You could have a little bit more generous opening hours.

Rating:

5.0

Both Marcia and Cintia have provided me with an excellent service. They were kind helpful but mostly knowledgeable. Great people for a great company

Rating:

5.0

Nothing to add

Rating:

5.0

Thanks

Rating:

5.0

The people at this facility, especially those behind the counter, were great. Thank you.

Rating:

5.0

Customer service has been excellent. Everyone at the location has been friendly and very professional. Would definitely recommend to anyone looking for storage.

Rating:

5.0

Very professional, courteous and helpful.

Rating:

5.0

Thank you

Rating:

4.0

I notified the staff on 8/15 that I was moving out. They logged me out on 8/31 and auto pay still charged me on 9/1. I left a complaint with customer service still have not received my money back.

Rating:

4.0

Good experience. However, my experience in PA with UHaul was quite difficult. You were not helpful at all.

Rating:

4.0

Thank you Uhaul for you professionalism. The staff really try to take care of your needs. We will continue to use your services as long as your company continues to take care of your customers.

Rating:

4.0

x

Rating:

4.0

Thank you!

Rating:

1.0

Had a horrible experience...spent over 3000 dollars with uhaul and worst the worst service ever.... Inadequate incompetence just lack of common sense..bunch of young kids that really dont care...

Rating:

5.0

Great folks! Very courteous, very helpful!

Rating:

4.0

The storage unitdoor handle was very hard to open I reported it-everyone was very helpful and nice partcularly the spanish woman who opened/showed me unit she was great (can’t remember name) the best

Rating:

3.0

Long wait at counter (1:15) to rent storage unit.

Rating:

1.0

Long waits to install hitch at Erie, PA forced me to go to another shop. It was quite frustrating. You did not have specific electrical part for my car light. Had to splice my car cables. Expensive.

Rating:

5.0

Thanks Miguel for the assistance.

Rating:

5.0

This was my first time using Uhaul Storage, and I have to say that I am impressed and very satisfied with Uhaul's service and facility.

Rating:

5.0

Marcia, the manager of the facility is one of the most professional people our company has had the pleasure of doing business with. Please convey our thanks to Marcia & staff for the excellent service

Rating:

5.0

Thank you for your help..

Rating:

3.0

The employees were friendly and helpful but the office is under staffed. It was frustrating to have to wait in a long line with only one employee attending everyone. It’s too bad.

Rating:

5.0

None

Rating:

5.0

Facility was immaculate and staff very professional and helpful!

Rating:

5.0