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CRAIG LCustomer Reviews for U-Haul Moving & Storage of Double Diamond
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good
stephen p | Overall ExperienceStaff at Uhaul were very helpful.
Dijanae H | First ImpressionsI enjoyed everything about my experience. Thank you for the great service
Teresa D | Overall ExperienceBradley was friendly, helpful, patient and took time to show me the locker facility. His customer service skills were excellent! He was genuinely interested in my storage needs and answering my questions.
christine q | First ImpressionsWe had a good experience using this Uhaul location.
Sonja S | Overall ExperienceExcellent service. Helpful staff. Always a pleasant experience.
Eric A | Overall ExperienceThese guys are really cool. Very helpful and work with you a lot. Definitely 5 stars.
Thomas W | Overall ExperienceThe toilet in the storage area closest to the rental office requires attention.
Dan W | First ImpressionsVery friendly staff
Lisa D | Overall ExperienceSuper easy move. Easy access very happy overall
Teresa D | First ImpressionsVery good overall except for the roof leak that led to a puddle right in front of my unit. Could have been a very expensive loss if my stuff got wet. Nobody was doing anything until I mentioned it and only then they put down buckets and blankets to catch the water. Fix the roof!!!
Michael L | Overall ExperienceAt this facility, I had an enjoyable experience. Upon arrival of my original reservation, if you came obvious that my storage unit selected was too small. I was, however, able to upgrade to a much larger unit that you did in the offloading of a long haul trailer from Nanaimo Canada. to Reno Nevada. Just something worth noting, employees parking in the loading dock area for renters to unload or load their vehicle’s, trailers, box trucks is, etc. Impacts those using the services of U-Haul. I observed vehicle’s that were there all day on being a large Ford truck and the other I recalled to be like a Lexus SUV type vehicle. Others were a small Subaru, Honda, etc. I did see some of the vehicles leave at shift change, however, the larger vehicles, as in the Ford and Alexis were still there late into the evening. Really impacts the customer. Aside from that I still was able to manage my offload of my storage unit into the U-Haul rented trailer.
Tim D | Overall ExperienceSabrina was the most helpful employee. She knew her business and her customer service was exceptional. She truly went above and beyond. I think the other employees should learn from her. Especially the new ones should spend a day or learn from her.
Candace S | First ImpressionsThank You your awesome!
CURTIS M | Overall ExperienceExcellent customer service the entire time I was a customer. Thank you for your assistance Lisa
Lisa M | Overall ExperienceAll good!
CURTIS M | Online Move InEach U-Haul rental center is certainly different and managed in the way that fits their needs. For this review and this center the facility and grounds were clean, organized, and staff very helpful. I’ve been to other U-Haul rental facilities and are struggling with staff, motivation, space, and equipment. It’s always pleasant and nice to go to the centers, such as this one that I rented the storage unit and have the experience of helpfulness and availability.
Tim D | First ImpressionsU Haul is half the monthly fee as Public Storage. PS is right down the street without people on site. No toilet. Not as clean as U Haul. Philip Butler was was very professional when he assisted me in the checking in process. It’s like night & day between the 2 business. I much prefer U haul over PS. I like the card for the security instead of using my phone with a password.
Sally G | First ImpressionsSecure facility. Easy to access. Quick contract initiation and closeout. Friendly and helpful staff. Should the need arise, would definitely store my items at this facility in the future.
laura b | Overall ExperienceThe storage locker did its function, but access was always an issue. During the two years I was there they always had the loading dock plugged with their trucks and other equipment. I spoke with employees and they said there was nothing they could do. I am glad to move out.
Richard R | Overall ExperienceThank you for taking care of my lifelong treasures for so many years! I am on a very low monthly budget, and can no longer afford your monthly fee. If it was an affordable price, I probably would still be using your facility.
MARGIE M | Overall ExperienceThe gentleman at the Double Diamond U-Haul was extremely helpful. He went above and beyond to help us when we noticed our one way drop off and storage locations were in 2 different facilities. Thank you very much Uhaul. Will definitely be using you again. Especially being someone who visited the USA for a holiday Uhaul made this part very convenient. Great service!
keelan m | First ImpressionsEverything was great as I expected. I have a unit in Vegas as well and I will always use UHaul. Thanks for the excellent service. See you in the future!
Helen L | Overall ExperienceGreat staff and facility. You can tell that they take security seriously and that they have pride in what they do. I would recommend this facility to anyone that has storage or rental needs. Thank you!
Jason G | Overall ExperienceUhaul made my move very easy. Erica was helpful at the desk and made checking out quick and simple. Jason was very kind and went above and beyond to help with my move out process and trailer rental. Thank you!!
Amanda W | Overall ExperienceWhoever helped me get set up, that person was friendly, knowledgeable, quick, and extremely easy to work with. Give that person a raise!!
JENNIFER S | First ImpressionsThe lady who helped me was very kind and informative.
Kristine F | First ImpressionsEverything always worked well. The elevator was quick and easy for large loads. Thanks for several years of storage.
Craig S | Overall ExperienceN/A
PRINCE A | First ImpressionsPrice increases and terrible staff and service
MEGAN H | Overall ExperienceYou need a different system than the 2 card access you get denied most of the time twice before your card is accepted.
Cynthia T | First ImpressionsVery difficult to reach on the phone In person customer service was great
LISA S | Overall ExperienceMy experience has been very positive so far. The nicest part is that the staff has been particularly helpful and pleasant.
BRET H | First ImpressionsStaff young lady helping was great to work with.
Eric R | Overall ExperienceSuper happy with my experience here. Safe, clean, and friendly.
Frances F | Overall ExperienceI was helped immensely by an employee named Tanya Gil and provided with exceptional customer service and attention. I plan on telling everyone I know about this facility
Travis M | First ImpressionsI had a very minor complaint there was a chirping sound that would echo down the hall over and over, but still loved the facility. Just did not want to stay in it for long as would drop stuff off, come by to clean up stuff, rearrange, etc. then the eventual move out but definitely felt I wanted to get it done then get back to car.
Stefan A | Overall ExperienceLost reservation had to start over after arriving to facility
Kenneth F | Online Move InFirst I was given a storage locker that the slide was damaged and I couldn't get it locked. This was after my husband and I had loaded everything into it. We were assigned another which also proved to be very difficult to close and latch but we managed. The parking was very difficult. Four spaces are allocated. One vehicle parked adjacent to all four spaces which made it difficult to back in and pull out. Then a huge pickup truck came and parked in one of the four spaces. We tried to get into an empty one next to it but it was too tight and we damaged the rim on our tire due to a concrete wall. The rest of the parking places near the area are full of U-Haul vehicles. There was no room to load and unload. This situation made it very difficult to to move our heavy boxes into storage. I must add that the manager was very helpful and we did appreciate that.
Suzanne S | First ImpressionsThe staff are great friendly knowledgeable beyond helpful. My Dad in Las Vegas had a storage with you that is why I chose to do business with you. I tell everyone go to you. Superior storage facilities. Thanks for keeping my belongings safe while I looked for a place. Keep up the great work. Thanks again
Monique P | Overall ExperienceRachel was thorough and knowledgeable. Hands down, the whole team made this the easiest transition I’ve ever had. Thanks Phil!
Samantha H | Overall ExperienceGreat facility! Friendly, helpful staff and the storage facility is very clean.
Kelly p | Overall ExperienceWould highly recommend this company, Paul Hill
Paul H | Overall ExperienceJOE WAS GREAT AND VERY HELPFUL
jared m | First ImpressionsThe staff is friendly, accommodating, and professional. Thank you for the exceptional treatment! I will return when I need the services.
Josette F | Overall ExperienceThank you Phil for a warm welcome to Reno! You are really awesome at being compassionate, helpful, and down to earth. Your twist of professionalism is right on point. "Happy Holidays!"
Josette F | First ImpressionsVery convenient. Extremely kind and helpful staff. Very pleased with our experience at this Uhaul location!
Allison D | Overall ExperienceThe staff was friendly, pleasant and helpful.
MARY A | Overall ExperienceSuper helpful and let me extend rental no problem.
Tawnya S | First ImpressionsTanya and Shaun were the most amazing help! They were helpful, kind, and efficient. Their service was above and beyond anything I could have asked for.
Jaxson B | First ImpressionsVery happy with the staff and facility. Love that there are several carts for use and an area designated to recycle unwanted items for others to reclaim. I would definitely use this storage location again!
Lola M | Overall ExperienceTonya is the best!
Michael M | Overall ExperienceDid not have my 10x10x8 unit that I reserved 3 weeks ago. Tanya was helpful in finding me other spaces. Ed Greene 808 368-6060.
EDWARD G | First ImpressionsThe light in my hallway doesn’t work
RENAE B | First ImpressionsGreat until I wanted to move out of the storage unit. I was not given a pro-rated refund for the month that I had already paid for. If someone moves out early then you should refund the remaining time that they paid for since you will be able to rent out that unit earlier than the full month.
LANCE A | Overall ExperienceKudos to Tanya and Max who were helpful and professional throughout the storage unit rental process. They are both a credit to your organization. They made the process seamless and gave us confidence that we are utilizing the best available facility in Reno. Thank you.
Mark S | First ImpressionsGreat location. Great supporting staff. I’m a most satisfied customer of over 12 years.
mark f | Overall ExperienceTough business. The team makes it easy
Steve W | First ImpressionsStaff was very friendly and helpful.
laura b | First ImpressionsThe young man that helped me both times that I went there was excellent
Rebecca H | First ImpressionsTonya is very helpful and a delight to deal with.
Lewie W | Overall ExperienceGreat staff and excellent facility
Fred K | First ImpressionsI didn't like paying extra for all hours access. You ask a lot of your customers to pay.... Money is tight......
CHARLES R | Overall ExperienceThe staff were very accommodating and understanding of how stressful moving is. The free handcarts were such a relief and saved so much time. Having air conditioning in the storage building was a life saver as well. Very grateful for these small things.
Sharron T | Overall ExperienceThank you, I'm not from the area everyone was so helpful
emma n | First ImpressionsVery clean and well lit facility. The staff was very helpful and the facility has loading docks, dolly's, carts to help get your items in/out.
ALISA E | Overall ExperienceMy experience consisted of getting referral recommendation to include inaccurate directions. For the next 2 months this caused me an average of 2-3 hours commute time round trip to go to my locker. Also when I moved out due to this logistics problem the staff told me I would not be eligible for any kind of a credit even though the month had approximately 2_3 weeks left.This is bad customer service.
theo n | Overall ExperienceWe got the wrong unit by mistake, but I wasn’t emailed a new receipt - which I would have liked. Otherwise it’s been a good experience so far
Hannah O | Online Move InClean storage facility
ALISA E | First ImpressionsAppreciated the security of this location, and the clean maintenance
ROBERT C | Overall ExperienceVery friendly and professional. The climate control facility was a positive especially during these hot summer days. Thank you Phil to you and your staff. H. Marken
Hazel M | Overall ExperienceGreat customer service and very nice and clean facility
jenny j | First ImpressionsExcellent Customer..!!!
KANDYCE M | First ImpressionsStaff was great very helpful.
Brandon R | First ImpressionsThank you.
rebecca s | Overall ExperienceBeautiful facility, love the security and cleanliness. Tanya was awesome.
BERNADETTE T | First ImpressionsTanya was awesome
Cynthia L | Overall ExperienceI am autistic and was treated with NO consideration.
Larry H | Overall ExperienceStaff was not all that friendly, but they were helpful, I got my unit.
Brian B | First ImpressionsVery attentive to my needs and helpful
theo n | First ImpressionsExceptional and friendly customer service from Tanya and all the other staff members including inside staff of the new building! Brand new facility with super clean restrooms. Other than current construction and temporary limited hours to use the building, an overall great experience and would recommend .
matthew c | First ImpressionsI have said this before, but Brad went out of his way to solve a difficult delivery and storage problem for us. This included his working on his day off so that he did not cause any problems with the management. I have never met a better UHaul employee in my life and I have dealt with a lot of them. I hope he has a good career with the company.
michael d | Overall ExperienceThe lady who helped me was very friendly and explained and answered all my questions. She was excellent!
ague m | First ImpressionsFast, friendly and professional. Than you!
Hazel M | First ImpressionsVery nice staff and helpful
Lisa D | First ImpressionsReally appreciate Mr Mark's user friendliness.
Gregory A | Overall ExperienceWendy C/S, Acting Manager and staff at 3400 SV where outstanding cant remember there names Staff at 10400 SV also Tanya Marie, just loving during this difficult time for me..
Delia J | First ImpressionsMy Reno wide go- to Uhaul dealership.
mark f | First ImpressionsPeople are so friendly and helpful.
SUZAN T | First ImpressionsTonya was very helpful
BRADLEY c | Overall ExperienceI had the best experience it was my first time having a storage the guys helped me in so many ways. I feel that they went above and beyond!! I would highly recommend this location the service is excellent. Thank you
Alainna D | First ImpressionsExpensive
falicia L | Overall ExperienceDominic and David went far and above to help us out when we had an issue with the uhaul trailer that we rent from a sister facility Thank you very much!! You guy are awesome. Really appreciate the service. I would recommend this place to anyone anytime.
Denise K | First ImpressionsThe monthly fee got raised the last month with no notice(is this even legal?), and you don’t pro-rate the last month which is shady.
jacob n | Overall ExperienceContinue price increases cause me to remove my belongings
david v | Overall ExperienceAll went well. You guys run a nicely organized facility. Thanks for the help.
Robert P | Overall ExperienceFriendly staff, well-lit, and clean. Good job, UHaul!
Christopher S | Overall ExperienceThe logistical access to the parking bays is very tight and very difficult to maneuver with a trailer. The staff was fantastic. Thanks for making our move easier.
Tracy B | Overall ExperienceExcellent facility. Rented for several years. Staff and manager always very helpful and easy to work with.
ROBERT P | Overall ExperienceThis facility is well maintained and very clean. The staff is friendly and helpful. The carts provided to move in are invaluable. If I ever need storage , I would be sure to use this location.
CHARLES H | Overall ExperienceVery friendly, flexible and helpful staff: Tanya, Mark, Max, Joe, and those whose names I don’t recall right now. Thanks so much for great service. Hard to find in this day and age !
Heather C | Overall ExperienceVery easy to communicate with staff. The free month of storage with our one way move came in clutch. Lots of uhaul locations made it easy logistically. Overall great experience on our cross country move.
JOHNNY P | First ImpressionsWe are on the second floor. We expected to carry our stuff up stairs and down long hallways. To our surprise there is an elevator and carts to wheel our belongings to our storage site. The security is great. Happy to be using this facility.
CHARLES H | First ImpressionsThe guys working there are very helpful, professional and courteous.
Sandra B | Online Move InEric was friendly and very nice . Great experience.
LYDIA H | Overall ExperienceBest experience i have ever had with storage and moving. These people were human and treated me like a human. Thank you
Julie T | Overall ExperienceEverything was good until I was moving my stuff out. I had just paid for the whole month of August and the cleaner saw me clearing out my unit. He asked if I was checking out and I told him I didn’t know yet. The next day I attempted to use the web site to determine if I was going to check out and whether I would get some kind of rebate. That didn’t work and after 40 minutes on hold I was told I could only talk to the office on sight. When I called he told me I was already checked out and he had rented the unit out already. I asked about a pro rated return of rent and he said no. I then asked to have my space back until the end of the contract and he said I already checked out. I didn’t check out and I believe the cleaner reported me as checked out without my concurrence. He said if the lock is removed I am checked out but I couldn’t see that anywhere in the contract. After some back and forth he agreed to give me back my unit that I paid for until September. All was good until this point. I think that if Uhaul wants me to occupy my rental until the last day it should be clearly stated.
TED V | Overall ExperienceThey did not have the size unit I reserved, and the girl at the front desk (not wearing a nametag - heavy-set Hispanic woman working around 8 a.m. on 7/23/2021) was incredibly rude. Moved as slow as molasses and copped an attitude. As a result, my movers damaged my mattress and new sofa squeezing it into the closet I was rented. How can you not know if you have units coming available? Oh, and the rodent trap in the storage unit is not very encouraging.
Ronald E | First ImpressionsServicio rapido y eficiente
Jose R | First ImpressionsGreat service.
Kenny S | Overall ExperienceDominick is awesome to work with
John M | First ImpressionsYou need in store staff, one always has to wait for service.
Patricia E | Overall ExperienceTanya's is wonderful the rest of the staff us friendly they all go out of the way to accommodate you! 5*****
VALERIE E | First ImpressionsAfter renting a storage unit, receiving unit number, I was delayed for several days and ultimately assigned a different storage unit all because the lack of communication from uhaul staff. Apparently after all that, the customer 'must' enter the unit and put a padlock on unit the same day the unit is rented. Otherwise uhaul assumes the unit is 'not' rented and will rent it out. Thus leaving the 'tenant' who already paid, without a unit. If I rent the unit, paid for it in advance, who cares what day I physically move in? I actually had a family emergency that delayed my moving into the unit for 3 days after renting it. Though on that day, I couldn't move in because it was rented to someone else. Double renting the same unit? There is laws against such actions. To avoid that, uhaul moved me out. And when I confronted uhaul they scrambled and assigned me a unit they had just luckily had a customer move out. I had to wait for the unit to be cleaned out and prepped for my moving in. Again, it should not matter what the actual day and time I move in for any reason. I paid for the unit and secured it by paying the rent. This type of action by uhaul is illegal in any other tenant/landlord contracts across the nation. This policy should reviewed by uhauls legal department before they get sued. This dispute was "resolved" by the luck that a former tenant had moved out, otherwise there were no other units available to offer me at the time I attempted to move into my original rented unit.
Dean S | Online Move Inonline program was hard to use on phone had to use computer to do online registration otherwise went well
Nathaniel R | Online Move InA little pricey
TED V | First ImpressionsJackson was courteous and professional. Good job!
Christopher S | First ImpressionsStaff was knowledgeable, courteous, thorough. Very professional.
Jonathan C | First ImpressionsThe cost of renting a unit is a bit expensive and the hours of operation for access to my unit are not very convenient. I rented a unit from your company because it is close to my house and I will only need it for a short time. If I needed the storage longer, I would have taken more time to find a facility that would be more convenient and less expensive. The positive side is your staff was nice and the facility is clean and close to my home.
cherie h | First ImpressionsYour staff was wonderful! We stopped by earlier in the day to see what the rates were and view the product. We wanted to rent closer to our home than this location. We ended up renting here because your staff was so helpful and the other storage facilities would not open due to COVID. One facility had someone inside who would not open the door because we had not called earlier and made an appointment. Their loss. You have a great staff!!!!!
Kimberly C | First ImpressionsMy visit at the counter went extremely well. The guys, who were there late, were extremely helpful and provided excellent service, and were out of the way friendly and upbeat for the end of the day.
Susan H | First ImpressionsThe staff at the Virginia Avenue location were very helpful and made a stressful move less of a worry. They are great at problem solving with different services and products. Your storage facility is a perfect fit for what I needed.
Jennifer W | Overall ExperienceIn my (just about) three years storage contract there was one major billing / payment correction problem which I was unable to get resolved. I rented two units for storage use. Within the last twelve months I paid for both units with my Debit Card. POSSIBLY DUE TO MY ERROR? one large, incorrect amount error was charged to my Debit account. At this moment, I do not have exact amounts - so I will therefore give you approximate dollar amounts. The actual amounts will be most obvious to one of your associates when they look at my account. I initiated a lump-sum payment for both units, which was to have been AROUND $320.00. The amount charged to my account was in excess of $1,000.00. I discovered this error few days after the transaction cleared by bank account. I repeatedly called the storage location and was immediately transferred to a recording which lamented how they were receiving vastly excessive numbers of phone calls, and that I should give an explanation, by recording, when I was FINALLY CONNECTED TO THE "RESPONSE SEGMENT" of the same recording. I did as requested a few times (3 or 4 times), and was told, by a recording, that I would be called back in (an unacceptable time frame) - again, I was put on hold. After a reasonable length of (my judgement call) waiting to be finally connected to an alive person - I chose to hang up --- and try again. A few days later I called a published phone number for some sort of customer service assistance. The woman with whom I spoke was exceptionally proper, pleasant,and accommodating. She said she would give this situation to someone above her, and that someone would CALL Me BACK. This never happened! After a week or so, I tried again to make local contact and received the same, ,outrageous wait time for a response. AGAIN, I was told by recording that they were horribly overloaded (due to the Carona Virus), and that I should wait--------! I waited, and waited, and again hung up in frustration, I am a retired business owner, and I live approx. 44 miles from the storage unit location. I was not going to personally drive there, as I had a very large overpaid account. Later on, I was able to speak with someone locally, and I told him to take the next monthly payment for my surplus. He had looked into my account and acknowledged the large, excessive payment. A few months later I was able to speak with a corporate person, and things worked out - at the end of that unacceptable process. Yesterday, after a three year contract, all belongings were removed, and I terminated the storage. The local gentleman was also very polie and thanked me for my business. That same date I rented a 26 foot truck, and the property, which was in fine condition, was delivered to it's destination. That all ended well. I have use Uhaul exclusively for over 25 years, and have always had excellent truck rental experiences, This storage billing experience was exceptionally frustrating, and I felt compelled to let corporate know what transpired. My total storage expenses for 36 moths was in excess of (approx) $9,700..and I am left with an unpleasant memory. I wish to be acknowledged in some regard -- and not by a recorded, generic message. Sincerely, Mr. Daniel Lediard. Dayton Nevada.
DANIEL L | Overall ExperienceHaving to swipe your card every time you go inside the facility during business hours when there are cameras and staff available is excessive. If I was just visiting my stuff, that would be okay - but my hands are full and I'm pushing carts and moving things. It wasn't like this when I moved my things in; just when I moved out. I set the alarms off for being in the doorway too long. Otherwise, great facility just very expensive.
Jennifer O | Overall ExperienceEverything and everyone was super nice and helpful!!! super shot out to Eric, he was amazing and helped us out with our difficult moving trip. thank you all so much!! super clean and we feel so comfortable with our stuff stored here. they even loaned us a dolly because we forgot ours. The best facility ever!! thank you!!!
Kim D | First ImpressionsGreat spot. Would definitely use again if need storage.
Dean S | Overall Experiencehelpful and friendly
Dennis B | Overall Experienceyour crew is rude that's why I left could never get no one to answer the phones
Darla M | Overall ExperienceI've used the rental trucks and storage facilities several times and found the to be fantastic over all. Great company, great service!!
Royce J | Overall Experiencevery helpful, courteous employees. It was a very pleasant experience. I HIGHLY RECOMMEND U-HAUL for your moving or storage needs.
Arthur C | Overall Experienceyour employees were very helpful and accommodating in showing me the ropes. It was a pleasant experience. I wholeheartedly recommend U-Haul for your needs.
Arthur C | First ImpressionsNathan was great. He was fast, friendly, knowledgeable, and he got the job done.
john p | Overall ExperienceTo many price increases.
Christopher J | Overall ExperienceThe facility recently had a security upgrade. There was no communication as to this upgrade and how to access the facility once it was completed. Making multiple trips from a vehicle to the locker now requires multiple uses of an access card to enter the doors. Very inconvenient!
Matthew D | Overall ExperienceGentlemen at front desk was very helpful and very kind.
Lorrie P | First ImpressionsThe storage unit it self as fine, however the people operating the storage facility were lacking knowledge, empowerment, basic operating skills of the facility. They had rude personalities that were not customer focused, regardless of you called them or talked with them in person. One of the worst customer service experiences I have encountered. Uhaul claims in there messaging and advertising they make the moving experience easier, this facility needs an overhaul on the brand messaging.
william m | Overall ExperienceJoe and his crew were fantastic
Marshall G | Overall ExperienceThe staff was friendly, however you only had 1 person working there and waiting to checkout took a ridiculous amount of time. The line got pretty long. Need to staff up a bit more.
Jimmy D | Overall ExperienceNice friendly people.
john p | First ImpressionsIt took a very long time to get through by phone to check availability and prices before coming to location. Staff was busy with other customers probably, This could have been alleviated if I could have gotten this information either online or by a (up top date) recording. Once I came to location and was met by staff, I received good service.
Glory K | Overall ExperienceJoe Abasta is the man!!! He assisted me with first class customer service.
Alan S | First ImpressionsThe only issue I have is the motion light where my unit is located does not turn on until I’m at the unit which is quite a ways down the isle so the walk there is kinda of scary in the dark.
Amber M | Overall ExperienceVery unfriendly staff. Less than helpful. I reserved a downstairs unit and when I got there was told there were none available on the first floor. I had to take an upstairs unit. The rate I was quoted was not honored and i had to pay even more to be on the 2nd floor which is usually cheaper. The staff told me there was nothing he (Nathan) could do about it. There was no manager available he said. He gave me my paperwork at the end, and didn’t even tell me what unit he assigned me to. When i asked he said he circled it on the paper. Did nobody told me how to use the key card to arm and disarm. I had to go back inside for assistance and was made to feel that they were put out by having to help me. Had I not been in a rush to get the truck unloaded, I definitely would not have stayed and continued with the unit rental.
Antoinette K | First ImpressionsFacility always clean. Plenty of hand trucks/flat carts available for moving things in and out. Staff nearly all friendly and helpful.
Anne S | Overall ExperienceStuff was stolen out of my unit, must have reached over the top, The cards never work, alarm always goes off !!
Cote H | Overall ExperienceI’m out of work due to COVID19 & (after almost four years of renting from them) I could no longer afford my storage unit; however, it has been increasingly difficult to afford their monthly rates regardless of this quarantine. • U-Haul was nice enough to let me move out before putting everything up for auction. •When I moved in, I was happy with the 24 hour access & thought the price was fair at about $80 a month. •Over the years the price has been raised 2 or 3 times & random monthly fees tacked on... I admit I have been late to pay them rent (& whatever additional late fees included ($20 at least)) as the result. •Thankfully, U-Haul was very good with communication & giving you a chance to keep your belongings. •On the other hand, my bill being OVER $105 every month (w/out 24h access) for a 5x10 space is totally ridiculous!! •Also, they advertise climate controlled units which isn’t necessarily true -they may heat the building but cooling it is not a thing- so imagine an all metal building in summer... yikes! •lastly the janitor is extremely rude! •the guys that work there are either super duper nice and friendly and helpful or they are reluctant to help & are obviously inexperienced with customer service or interactions in general. So if you’ve got money to burn & your belongings can withstand high temperatures -this place is fantastic!
maria w | Overall ExperienceThank you to Tania and Joe for excellent service!
Amy B | First ImpressionsRented during the start of the coronavirus shelter in place. Added stress having to move to Reno from out of state. But had a great experience with this uhaul facility. Very helpful and courteous staff. Went out of their way to make arrangements for me and address questions repeatedly. Very well run, clean, and safe facility. Overall A+ experience during an especially crazy time.
pam m | Overall ExperienceFirst, we rented a pickup truck to move our daughter's dorm essentials from her dorm back to the U-Haul facility. Then, we returned the truck and rented a storage unit to store her property for the next several months. Both of these processes went smoothly because we made prior reservations before our arrival and did an early check-in that came with our e-mail confirmation. The employees were extremely helpful and all went well.
Lyle W | First ImpressionsI was renting a cargo trailer and supposed to return it on the Friday but then someone call from the office asking if I can return it on the Thursday and I’ll have some money back, so I did but till now I haven’t have the money they said they’ll give me back ..😭😭😭
DJ W | Overall ExperienceGreat facilities
RANDEN B | Overall ExperienceAll was fine, except the corporate policy of not prorated rent return just a few days after paying bill. I feel like you picked my pocket at a vulnerable time when I know you will instantly re-rent.
Leo C | Overall ExperienceGreat customer service
Rebecca H | First ImpressionsWill was great! thank you.... all the staff was very helpful
Nora M | Overall ExperienceThey were so helpful and a joy to work with. This was my first time renting a storage unit, they explained the process to me well and were very accommodating. Highly recommended and great experience.
Paul S | First ImpressionsSecond time I rented, great facility, clean convenient, friendly knowledgable employees!
Royce J | First ImpressionsAlways Good customer service.
willie j | Overall ExperienceGreat place great people! Clean storage, nice bath room.
Dennis G | Overall ExperienceDoor access is not secure. Just pull on the door and it would open. Customer service was terrible. Spoke to the assistant manager and he was very rude. I would not rent from again.
Sithtra C | Overall ExperienceGood facility, clean and safe. Management and staff are helpful and friendly. Highly recommend.
Karen D | Overall Experiencegreat customer service
Nora M | First ImpressionsEverything was great and the service from the employees terrific very nice and polite
Lucilia M | First ImpressionsThe manager was very good at customer satisfaction. I have a problem with the loading dock. Should have removable handrails so as to not have a tripping problem with what is there.
dale s | Overall ExperienceMany thanks to Jackson who made my experience fantastic. He went above and beyond. The facility is extremely clean and organized.
Merrill B | First ImpressionsI like that it’s internal but the only spaces available were too small.
Daniel M | First ImpressionsLoved the casual checkout policy. Only stayed for one month so setting up a lease and giving notice would’ve just been extra work
Sarah J | Overall ExperienceExcellent service all around. The young man who worked with me was very friendly and I didn’t have to wait at all. They were having computer problems which made the process longer.
Joanne B | First ImpressionsI was always taken care of promptly and always had my questions answered. Your staff always greeted me with a caring smile. Thank You for everything Tina Costa
Tina C | Overall ExperienceEverything was great except for the mistake that was made on 10/13/2018 where they gave my personal information to an irate stranger. I was never compensated for that but was glad to know I was secure
Adrian P | Overall ExperienceYour staff was helpful. The loading/unloading area is great, as the cement is raised up and made loading/unloading helpful. Anthony C. helped me and my movers in several ways, once in winter.
Stephani J | Overall ExperienceThe truck ran very good but the gas mileage was terrible. Only 7 mpg. Maybe ought to consider going back to Diesel. Plus the rate was about $500 more than Budget.
dale s | First ImpressionsService was very friendly at the storage place. Just wish I had been given the proper sized truck so I didn't have to make two trips.
RACHEL R | First ImpressionsSteve the Gm and his staff are not accommodating. Steve is not good with people and his staff are just collecting a check. The exception is Christian.Great customer service and goes above and beyond.
Danny G | Overall ExperienceGreat facility and very secure. Staff is great a look so.
Tommy J | Overall ExperienceGreat guys! If it would have went any better I'd think I was in Heaven! But seriously fantastic equipment my 2033 mile trip went smooth as silk. Thank you all.
Dennis G | First ImpressionsEverything was clean and I felt like my belongings were going to be secure. The staff was very nice and informative. I am very pleased. Thank you.
Eric N | First ImpressionsGreat service
evelyn m | Overall ExperienceThe management and staff were very considerate and helpful. It was a delight to interact with them. The facility was very sell secured, I felt very safe while working there. It was immaculate.
Kenneth W | Overall ExperienceBy the time I moved my things out, the staff was willing to work with me, but only after a flurry of mistakes, insults, unprofessionalim, and down right bad business! I will never recommend them!
amy w | Overall ExperienceThe gentlemen of your staff are really excellent in attitude, sincerity, effectiveness and customer orientation. My compliments !
Lewie W | First ImpressionsThey were very nice and helpful in trying to accommodate your needs. The units were clean and easy to get in and out of. I would recommend them to friends.
maryann t | Overall Experiencevery helpful and friendly
david v | First ImpressionsThe associates need to be trained on proper use of electronic devices. Cussing on swearing on the them when customers are present is unprofessional and unethical.
Irene S | Overall ExperienceMy experience with u-haul was extremely positive. I can't think of a single thing that I would change to make my experience with them better than it was.
Patrick M | Overall ExperienceAll I can say is Awesome!!!!!!!
Anah N | Overall ExperienceProfessional and pleasant. Extremely clean facility.
Alexander B | First ImpressionsSteve was a great help!
Christine L | First ImpressionsI had this storage unit for 16 years...busy with so much including college, injuries, lawsuits...everyone was great throughout my time there and mgr Steve went out of his way to make move out good!
DON N | Overall ExperiencePeople are not helpful. They don’t know what they are doing. Don’t understand the computer program.
Christine M | Overall ExperienceVery nice facility!
Janis C | Overall ExperienceEvery staff member I talked to or that helped me were all very friendly, professional and helpful.
Lorraine M | Overall ExperienceCouldn't be happier. They we above and beyond to meet my needs.
Cynthia M | First ImpressionsOn another note, unless you reserve a truck there is never extra but it’s also a popular place to rent a truck. God bless and well done
DON H | Overall ExperienceBoth Steve and Graham were exceptionally helpful. I would highly recommend them to other people.
Anne S | First ImpressionsGreat crew of knowledgeable and helpful staff who go the mile for the customer. Special thanks to Teddy. Without you we would have been in for a brutal day. Thanks my friend. Travis C
Travis C | Overall ExperienceNever had a bad experience. Everybody is friendly and fast
Jennifer B | Overall ExperienceThank you guys.
Cory P | Overall ExperienceThe guys that work at the S. Virginia Street location are great.
tami g | First ImpressionsVery fast service, walked in and got a storage unit and a trailer very fast. Thank you
Pete A | First ImpressionsSteve and Gordon did an excellent job accommodating my unusual storage needs.
Jocelyn R | Overall ExperienceThank you
jennifer c | Overall ExperienceThe staff was great since I had a minor problem with access which they cleared up immediately. One problem check for nails in driveways.
Al K | Overall ExperienceYour staff that you have working there is very professional extremely friendly and very helpful. I would recommend you highly!
LORI L | Overall ExperienceEveryone was very polite, helpful and professional.
Lorraine M | First ImpressionsIndividuals “forgot” to call my when my container arrived so I reached out to them. Then I had to wait an extra day to pick it up and the workers were rude and unprofessional. Never again.
Lester d | Overall ExperienceThe U-box was perfect for my move and the employees were very helpful.
Joshua C | Overall ExperienceChristian made it very easy for me when I needed a larger storage than I had originally ordered. The movers were polite and efficient. Really worked out well.
Cynthia L | Reservationdon't move in until the 18th.
troy W | ReservationGreat experience!!!
COLLEEN D | Overall ExperienceOnly issue was cost effectiveness. I was able to combine storage with a family member for a significantly lower price (less than half).
Shannon H | Overall ExperienceYour staff was very friendly, BUT,,,, It took you almost two hours to find my two U-boxes, and you had no record of my reservation -- which I have copies of on this computer. Do you want them?
MARTIN P | Overall ExperienceWas a very pleasant experience.
NANCY R | ReservationThis U-Haul and their employess were very nice to me at the time I was there.
Virginia T | Overall Experienceready on time, clean, quick to hook up and go.
Rush S | ReservationToo much stuff in the way of coming in and out of main doors. Not very safe.
Delvena C | Overall ExperienceGot 1 month of storage and checked out before it was up. Got an email 2 weeks later saying that I was being charged a late fee. They got it resolved and didn’t charge. The security system was out.
Avry S | Overall ExperienceGreat truck. Great customer service.
Lee S | ReservationI had a storage unit there for about 3 years. When i came back to get my stuff, the whole area and my locker was immaculate! The e-bill and auto-pay features were excellent! Definitely recommend!!
WILLIAM O | Overall ExperienceYou were the ONLY company I could get to move my stuff because of the remote location. I hired 2 other companies who both failed to show up at all on moving day. Thank GOD for U-Haul!
Debra B | Overall ExperienceThe two gentlemen working were fantastic, even though clearly overworked. The place was understaffed. Kudos to the men, but management needs to staff up better.
Elaina J | ReservationI left a poor review at the end of August when I was overcharged for miles (odometer error). The manager responded to my email and corrected the bill. Thank you for the quick resolution of the error!
Rebecca W | ReservationVery clean facility with excellent security. Automatic payments with online notifications was really convenient. Probably not the cheapest but definitely one of the best. Would do it again.
JOE D | Overall ExperienceNice and clean facility. Easy to get to and use.
TRAVIS s | Overall ExperienceCompetent and friendly staff.
David H | ReservationEasy access and very secure. The log out stopped working correctly stating our units weren't closed, when they were. Staff didn't seem concerned about that. Thank you - we had 2 LG units for 2 yrs
kathryn s | Overall ExperienceFacilities are nice and clean. Easily accessible. Staff in store are unprofessional. My wife was made to feel uncomfortable when they made rude comments about her, unaware she could hear them.
BRET R | ReservationWe had antique items stored in the climate controlled area and they were exactly as we left them when we returned 5 years later. Great place
JEFF L | Overall ExperienceRented there for 5+ years. Excellent service and facilities at all times.
mark s | Overall ExperienceThanks! They were great!
Jamie f | Overall ExperienceCame in a week ahead of time to schedule pick up of my uboxes. Came in to get them. Was told we have no covers so I couldn't access my items. Had to rent a truck and unpack all of my stuff there.
Jeremy E | Overall ExperienceNo complaints at all.
RUSSELL W | Overall ExperienceNever a moments problem. Everyone so polite and efficient.
Mary M | Overall ExperienceThese guys are amazing. They help however they can, always keep a smile on, are pleasent to do deal with! I will always recommend the uhaul at double diamond!
Jacob L | Overall ExperienceI had difficulty when paying monthly rental. I had four units and often was transferred to another office to pay monthly. The other office was very helpful. The staff was ok otherwise
Sandra W | Overall ExperienceWe used this facility November 2017 to Mau 2018 and it has always been extremely clean, well lit and secure. Workers have been friendly and knowledgeable of all moving equipment and supplies.
Neal G | Overall ExperienceI didn't have any significant problems.
RONNY F | Overall ExperienceGreat storage facility!
Matthew B | Overall ExperienceVery planned and delivered as indicated on constant updates.
Daniel F | Overall ExperienceNearly two years at this facility and no problems whatsoever. On line payment is easy, access was as advertised, & the staff was friendly and accomodating. Best storage experience yet -
Randy F | Overall Experiencebilling never seemed to be correct and my swipe card never actually worked. Most every time I went into get into my unit there was an issue with the payment, which was on auto pay, and the unit locked
shane d | Overall ExperienceVert good quality experience
Royce J | Overall Experience