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RONALD COOPWOODCustomer Reviews for U-Haul Moving & Storage of Douglasville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect, I had no problems at all!
TISHAWNA HARRIS | Overall ExperienceBrandy and her team were, thorough, professional, and attentive to my needs as a new customer. After our conversation, I had everything I needed to have an excellent experience. EVERONE I spoke with at the facility was EXCEPTIONAL! Great job Team!!!
Baron Finlayson | Overall ExperienceEveryone at Uhaul has been absolutely amazing. Great interpersonal skills and service!
MARISOL JOSEPH | Overall ExperienceEveryone was nice and friendly. Thanks for everything 👍🏾
Betty Lay | First ImpressionsThe reason I answered no the friendliness of the staff was because there were times when they acted smug & cordial. They kept it professional but overall the politeness was forced. Not only that but a lock mysteriously appeared on my unit for months that I had no key for.I kept telling them it's not my lock. It was verified by housekeeping that it was definitely the facility's lock. However after calling corporate they finally obliged and removed the lock & put one that they had a key for on there & let me get my belongings, so that was appreciated. But the incident went on for too long & I refused to pay a removal fee for a lock that I never put on nor had knowledge about. But in the end all was resolved. And they really have to do something better with parking. If I am renting a Uhaul I shouldn't have to be rudely told that I need to park my car next door @ a restaurant that might even tow it. I'm a customer and should be accommodated. And it was a bigger inconvenience because you literally had to leave the facility go about a half mile up to turn around and another 3/4 of a mile to U tirn to get back to the restaurant next door. I overheard one of the staff say well I'm just going to start towing cars that keep parking where the trucks are. I just that was rudely said. & there should be MORE parking for customers. The only reason they are parking there is because there is lack of parking..But there's definitely a resolution needed. Have a great day
JACQUELINE AYERS | Overall ExperienceThe only reason I did not give 5 Stars was because I didn’t know I was going to have to navigate the elevator and narrow walkways to get to my unit.
Steven Greene | Overall ExperienceWhen I entered the storage area, a map for Lowered Level 2 was not posted so I thought that my unit was on LL1. Once I went down and couldn't find my unit I had to go to the front desk to ask where my unit was. I was then told it was on LL2. I would recommend posting the map for LL2
Tomiko Park | Online Move InThey would charge without authorization. Some of the staff wouldn't know the left or right hand. When moving my things out they never closed out my storage despite we renting a truck from them to load it and and treied to bill me and and wouldn't add the correct move out date.
Janice Campbell | Overall ExperienceVery friendly and helpful.
Agnes Garrett | First ImpressionsThanks for making my life easier!!
IZORA JORDAN | First ImpressionsBrandy doesn't know how my entire year has veen She was very engaging and knowledgeable, correcti g errors that was made via phone fof reservations. It fell so amazing to talk and laugh with staff. Laughter is good and I've missed it. Thanks Brandy n coworker
Sandra Mays | First Impressionsvery pleasant and helpful staff. They help to make my move and truck rental experience a positive one.
CLYDIE CATCHINGS | First ImpressionsI was told 24 hour 7 fay a week access but in reality couldn't get in after 10 pm I hate being lied to
Anthony Cerny | Overall ExperienceGot block in called the 1800 number and tow guy number on the door they called management to get me some help no one answered their phone they said there was nothing that could be done we had to find a way out things needs to change for a emergency like this I didn’t want to sleep in my car help was need and no one came to help
Aletha Wright | First ImpressionsI have used UHAUL Storage for over10 years. It is safe and clean. I never had to worry about my safety or any risk to the things I stored there. The staff was always very nice and helpful. Climate controlled storage saved all of my possessions. I would recommend UHAUL to anyone.
Sandra Wespon | Overall ExperienceThe staff and store manager were a delight EVERY time I had to come inside the store or had an issue. The manager runs her store as if it’s a family and not a stuffy business which is a great change of pace in this world today. I would definitely bring my business here again because you’re treated like family and not just another #…. Great job D’ville Hwy 5
Dionne Carter | Overall ExperienceGod bless you u-haul
Catherine Johnson | First ImpressionsLighting and doorway inadequate , price is decent and convenience to my house good. Staff T this location very good!
GALE REED | First ImpressionsOne way free storage for one month should be applied to your account within the entire company. That way the customer is not feeling taking advantage of.
Dwayne Nix | Overall ExperienceThank you for being available throughout the years. When many companies changed U-Haul stay the same. I had a wonderful experience every time I’ve done business with this company.
margaret adams | Overall ExperienceOff hour access was apparently available, but not to me. No access card or information made available. App information helpful, but not necessarily accurate to this facility.
Barbara Cloutier | Overall ExperienceAlways friendly and well maintained
tyrie brown | Overall ExperienceI love Ms. Brandy and her team they are so so helpful! They know their stuff and I felt like they friends helping rather strangers at U-Haul. I hope all you're store operate like they do!!!!
Tammie Ellis | Overall ExperienceAll was great but lower levels could use a couple of extra fans. Kind of hot. Everyone is genuinely helpful and so kind very grateful for that especially when having to move & store your personal belongings is very stressful.
NILDAVERONICA LOPEZ | Overall ExperienceVery good customer service
nicole stewart | First ImpressionsVery thoughtful and wonderful to their clients. Great company!
Joseph BROOKS | Overall ExperienceI would like to represent the woman who made it happen and her name is Brandy Bodine what an super extraordinary woman that you guys have working for you. Uhaul you guys have a true winner in Brandy Bodine.❤️
James Moore | Overall ExperienceYour staff at that location is awesome and I mean awesome.
James Moore | First ImpressionsN/A
Reginald Goodson | First ImpressionsThank you so much for helping to make this extremely difficult situation for my family a little easier. Our current landlord is forcing us to move because they want to tear down and rebuild on the property. We were told if we wanted to stay just 3 more days until our new home is ready for us to move into we would have to pay $1250 . Or be out by 3 pm Friday at 11:30 am yesterday morning . So, im 27 hours we had to find a storage unit rental truck big enough to move 2 house holds , totaling 7 because my in laws live next door and received the same demands. We have lived here 5 years, take care of the property, are very respectful and responsible. And the property manager, who is the property owners mother could not allow us 3 extra days to move. And even started “we were playing games. Wow! You just made 7 human beings homeless because of your selfishness and arrogance. Anyway, thank you Brandy for working it out so that we could keep the truck 5 extra hours, to unload what did not fit into our 1st storage unit. Which btw we were offered 1 months free storage rent for rental of the truck .
Lori Bennett | First ImpressionsMore unloading space for rental units.
Larry McCorkle | First ImpressionsWill is awesome he helped me ALL the way. Great customer service. He is definitely an asset to the company!!!
Sophia Mallory | First ImpressionsInside of the storage need to have more lights hard to see what you were doing.
rosemarie phelps | Overall ExperienceI would recommend this U-Haul facility to anyone that need this type of service. The staff was very friendly, helpful and accomodating to my needed. You don't have to wait for service, they get you in and out, very organized. I would use this facility again if needed.
queenie vianen | Overall ExperienceGreat staff
Gary Hughes | Overall ExperienceAt this location (HWY 5 Douglasville, GA) the staff was very friendly and helpful. The facility is very clean and maintained. I recommend this location. An awesome job to the each of you that assist me with my move! Thank you!!
latissa smith | First ImpressionsWillie was extremely helpful at check in!
Charles Scott | First ImpressionsSome employees weren't helpful. Just lazy. I couldn't find any of the rolling carts for things and beds other customers had left them out of their place they told me they would send someone to help no one ever did.
priscilla garza | Overall ExperienceEveryone was so friendly. It was greatly appreciated.
Richard Barker | Overall ExperienceMy unit has been safe and secured since 2010. The only problem I have had is an employee that worked from home once compromised my credit card. After, informing another representative of the situation I was not provided credit for the late fee. However, I thence have changed my method of making payments and so far so good.
LAMARTRIA ANDREWS | First ImpressionsI never moved in your unit it was the size of a out house. 3 bd I want my money returned thank but no price left out 10×10by 6 what is that no thanks can I use the restroom or can I fit boxes only.
Damesha Coleman | Overall ExperienceThe manager of this location is rude and vindictive.
Cynthia Walton | Overall ExperienceThis isn’t my first visit with Uhaul, I rented a truck in the summer. Each time I experienced great customer service with Brandy and Debra. I hated they didn’t have a unit for me to rent then. I decided to stop by again and was grateful they finally had a unit for me to rent. Brandy and Ashley made my day. Thanks again Douglasville Uhaul
Angela brinson | First ImpressionsYou have so staff members that are friendly & have great customer service skills. Then there are the ones who talk impolite or dismiss you as if you're second rate & not as a paying customer. Other than that the facility is very clean & convenient. I would definitely recommend friends and family, however I will tell them about the rudeness from a couple of the staff members that I've encountered.
JACQUELINE AYERS | First ImpressionsThe manager was so incredibly rude. Everyone else was great.
MELISSA GRAULICH | Overall ExperienceStaff was always willing to help and it was always clean.
Twyla McKissic | Overall ExperienceAll of the front desk reps were always polite and pleasant....
JOANNE ATKINS-INGRAM | Overall ExperienceTiny low units. Needed 2 to store what was on one in another facility
paul lglinski | First ImpressionsThe elevator kept getting stuck so I was unable to finish unloading. So hope- fully I can finish the or 29th of Aug.
Mark Smith | Online Move InI’d like to thank Ashley for her assistance. I reported the thef of my keys and requested a new lock be put on. They were too late doing so, probably my fault. When I picked up my belongings they had been gone through and items missing. When I put my belongings in storage there were no empty or open boxes. When I told the female working there on Monday the 8th, she called me a liar so I left the empty boxes for her. Those human traffickers are conning, conniving and commit grand fraud against people.
naarai abdi | Overall ExperienceThe only problem I had was that the rate was raised twice in a 6 month period. I didn't feel this was right
CATHY landfair | Overall ExperienceHorrible staff and rotten attitude from management.
Drew Weidert | Overall ExperienceYour team member tried to get an extra $215 out of me I still don't know what's going on I'm only glad I didn't have the money to make the payment cuz I would have been bamboozled by U-Haul
tierre smith | Overall ExperienceSo far good
Laura williams | First ImpressionsI will be contacting the manager regarding not being told at the time of looking into and making the decision about the renting the unit that the final month is not prorated. I would have made a better de ion regarding move out. As it turns out I am paying for 3 weeks of rental that I am not using. I think that is bad business and I should be refunded those 3 weeks. I have been on time with my payments for 14 months. Any one I talk to about your storage unit I will be sure to let them know
DEBORA SKELLIE | Overall ExperienceEven though I wasnt able to get a larger storage unit to hold what i had(no fault to U Haul) due to so many people needing storage units at that time u haul on Hwy 5 Douglasville, ga did their best to keep me updated and did call me when something a little larger opened up but just wasnt latger enough to serve my needs. I would rent a storage unit from u haul again.
EDWARD MINGO | Overall ExperienceThe staff went above and beyond to meet my need on short notice.Wonderful service.
Gary Cheek | First ImpressionsHappy
michael obrien | Overall ExperienceGreat management and staff
Willie Slan jr | Overall ExperienceThanks for everything
james victor | First ImpressionsGreat customer service and very clean facility
jennifer jordan | Overall ExperienceThe staff was very helpful and knowledgeable
Cindy Poole | Overall ExperienceThis a very convenient and excellent facility
Karen Toler | First ImpressionsI was actually assisted by the owner who was very friendly. I initially spoke to Ashley who works there and she relayed the message of time sensitivity regarding my check in to storage. I appreciate it is consideration
Tiffany Granger | First ImpressionsI wish i could find more people like the ones here. ON TOP OF THERE GAME. HATS OFF TO THEM.
david burrill | First ImpressionsGreat people there — it makes an incredible positive impact on the experience l!
ANDREW GAMBINI | Overall ExperienceThe staff was so wonderful and helpful especially Derek and Deborah, please keep them. The facility was very clean and easily accessible. I can see why so many people have units here. All in all I have to say the whole process was perfect for me and my family. Brady you have an amazing staff don't you dare change a thing.
Derek Townsend | First ImpressionsElevator doesn’t work consistently
Jennifer Jenkins | Online Move InI stored my things for over a year and I had no problem. Everyone was helpful and nice. When I forget to pay Ashley would call and remind me. Thanks Ashley 💜 I give it a 👍🏾
Vickie Hill | Overall ExperienceThe unit I rented has a large concrete pillar. This was not disclosed during the online purchase.
charles Mullins | Online Move InThe nicest staff and so very helpful
lacrystal barrett | Overall ExperienceMy items have been in storage since 2018 and when I moved them out on Nov 23rd, all my items we in good condition. No mold, dry rot, insect infestation or rodent damage of any kind. I'm very happy I chose U-Haul!
steven leonard | Overall ExperienceThe associates were kind, friendly, and so helpful.I would definitely recommend U haul.
eric lynch | First ImpressionsWhen I did pay for after hours the door was broken. But staff was very nice and helpful. I just think there are a lot of issues. And the prices started to go up. It was just time for me to go. It’s good for temporary use but not for the daily.
Jaeda Berry | Overall ExperienceThis U-Haul location is very clean and secure. The staff is extremely helpful and professional. I would definitely use this location again for my storage needs.
Gregory Flanders | Overall ExperienceThe staff was very friendly and professional
lacrystal barrett | First ImpressionsEverything is great about the facility and employees, they just need to get more carts and up their security to watch over cart and location
Shanna Appleby | Overall ExperienceThe unit was clean & safe. We had an inside/downstairs unit.
Ty Marshall | Overall ExperienceI was surprised by the roaches that came out if my unit before I move anything in. I'M CONCERNED my things may have roaches in it when pick up my things. . Then there was a rat trap in my unit also.
Janice Campbell | First ImpressionsVery nice people that work there. They were very accommodating and helpful. I can’t say enough good about this location. Thank you very much.
Molly Land | Overall ExperienceMy furniture was safe and secure. The staff was friendly and the hours and location was convenient.
Allison Gray | Overall ExperienceExcellent location, convenient loading and unloading area and safe environment even after-hour visitation to the storage facility.
Emmanuel Onifade | Overall ExperienceI Ordered and reserved a 10x10 unit abd was told it's no longer available... They gave me a 10x15 for almost $200.00 A MONTH.. NOT PLEASED WITH THAT
DeBorah Hosea | First ImpressionsAlexandra performed an excellent customer service—extremely courteous and helpful.
Emmanuel Onifade | First ImpressionsThe Manager Debra is awesome! she is located at the Douglasville, GA location on Hwy 5. Always helpful.
Rose Da Costa All About Faith LLC. | First ImpressionsIn any business there is room for improvements, thus my rating. I’ve never experienced any customer service issues since I became a customer! Thank you for the excellence!!!
FELICIA RAWLS | First ImpressionsGreat Staff's keep up the good work, you guys two thumbs 👍up. U-Haul Douglasville, Ga hwy5.
ANTHONY ROBINSON | Overall ExperienceThey were so nice and pleasent with smiles the customer service was great . very helpful just made me smile with relief .
Gracia Stafford | First ImpressionsDebra and her trainee was very helpful and professional.
KATHY HAWKINS | First ImpressionsGreat service
SHERICE TABRON | Overall ExperienceTwo of our boxes had water damage on the bottom of them from the back corner of our storage unit. I was not very happy about the damage to the box and the wet stuff inside.
Davin Ellenberger | Overall ExperienceOnly issue was the low hanging sprinkler which I smashed my head into and received a big well on my head. Had a huge headache for a few hours.
MARVY DURDEN | First ImpressionsWe reserved a unit but it had been double booked. They made us pay extra for the climate controlled unit even though we didn’t need one. We asked if they would at least split the cost since we didn’t want the more expensive unit and were told they didn’t have the authority. They were very nice and helpful about everything except this and we have to pay almost $200 a month for a unit with many more features than what was agreed upon at rental time. In my opinion, a confirmed reservation should be the same as a contract and upheld as such. They should have honored the price of the other unit since they messed up in their system.
Katherine Meade | First ImpressionsI was confused as to where my storage unit is located. There wasn't a lock waiting in the unit as stated in my online paperwork. Also, there's no lift available to get to the upper units on the lower levels; therefore I had to carry a lot of heavy items up stairs and down the hall to reach my particular unit.
KIA KIRKMAN | Online Move InI had no issues but the rates are more expensive than most.
pamela jones | Overall ExperiencePlease try to have a different means of access(where you use your code or uhaul pass) in case the elevators stop working and it’s not an emergency situation. During my move, the elevator would not close properly in order for us to use it but the staff got us out through the stairs safely after we called.
Christina Francis | First ImpressionsVery quick and easy process..
Allison Gray | First ImpressionsClean well lit and always staffed
Tammiie Bowie | Overall ExperienceThe young lady at check in was awesome- explained the important clauses well- needed a unit at the last minute and we were accommodated near closing hours- excellent customer service for going the extra mile 🙂
TANYA STANDIFER | First ImpressionsMy name isn't Wilbur and I've never done business with you, yet you've been sending me receipts and other things via email for literally 10+ years. I'd like it to stop, but I guess it never will.
WIlbur T. PURVIS | Overall ExperienceI would definitely use Uhaul again and also recommend to anyone!
Linda Fazio-Conley | Overall ExperienceWe rented a storage unit 3 years ago and Saturday, the 13th, moved to a smaller unit. Each time we received excellent care and help. Thank you!
Neal Blackman | First Impressionsfriendly and helpful
Michael Hollman | Overall ExperienceThis storage unit is very well sanitized and very clean. I would differently use this storage again if needed.
Sammi Callahan | Overall ExperienceGreat customer service! Above and beyond!
Anechia Bell | First ImpressionsKEEP UP THE GOOOOOOOOOOOOOOOD WORK!!!!!!!!!!!!!!!!!!!!!!
Kalhia HOWARD | Overall ExperienceHighly recommend this storage facility. Staff very friendly and helpful.
Diane Frank | Overall ExperienceEverton was great and clean except for the odor
Asiha Escoe | First ImpressionsThe only thing that I hated was going up and down on the elevator. It took forever to unload and load.
norman alexander | Overall ExperienceI was hesitant about the location because it on a very busy street. However, the staff was super friendly and helpful both days I went up there. On top of that, they have immaculate, clean bathrooms.
Jimi Rogers | First ImpressionsHard to reach this location by phone.
Petrina Moon | Overall Experiencewanted a 10X10 was shown a 10 X 15 I said this is perfect. Started unloading and then was told thats a 10 X15 and thats all we have so it will be 179.99 instead of 124.99...
JERMAINE CRITTENDEN | First ImpressionsStaff is excellent and highly accommodating.
Eric Stevens | Overall ExperienceGreat customer service. All of the employees were very helpful courteous and open to any concerns I had regarding my storage unit.
Candace Evans | Overall ExperienceGreat experience
tyrone shaw | Overall ExperienceVery good staff that was always helpful.
Daniel Demayo | Overall ExperienceI lost my stuff, please never ever again
Yanique Jerant | Overall ExperienceThank you one and all U-Haul team from the beginning to the end of starting storing my things and belongings you have been more than excellent awesome can't wait till the next time God bless
MARY WALKER | Overall ExperienceHad a very nice storage container but apparently had a lock on it. Was moved to a different one which made moving all the stuff much more difficult and not only that. there is a big post in the middle of it taking up storage in the space.
Kaston Sugate | First ImpressionsThe storage room was very far and a lot of walking and stairs were involved. The elevator was very slow and we were stuck on it for a little while. The free carts were very helpful. I wish this location was thought-out more to have drive up access. The parking lot was very tight barely had Room to do anything.
Latanza Burks | First ImpressionsThe staff was all great minus one guy who's name I can't recall (long hair in ponytail with tattoos and poor body language and customer service overall). James went above and beyond to help with what we needed! His attitude was positive while they were slammed with customers. Debra was good too. She thoroughly explained everything to us.
timothy edwards | First ImpressionsGood People
renard whitehead | Overall ExperienceGreat customer service. Professional and friendly.
VIVIAN HAYNES | First ImpressionsStaff were always friendly. Rental equipment was clean and well maintained.
NEIL GERSTENBERGER | Overall ExperienceNo comments at this time. Thank you for the one-month tree storage.
Faith Bridges | First ImpressionsYou have a great staff
Chancy Garner | First ImpressionsCheck in and check were fantastic.
Mark Wilson | First ImpressionsYes all services are very well taken care of and trucks available clean and ready staff the best in town units clean an climate great experience thank you Uhaul
Romell Hairston | Overall ExperienceExcellent service and facilities.
William Ballentine | First ImpressionsI need more room to explain the terrible experience from 2 years ago and gave a 2nd chance 6 months ago and still terrible if not worse. Been promised a call from a DM both times and nothing.
sean nelson | Overall ExperienceThe staff was very nice and friendly. The hours worked great for us. The only really bad thing is parking. It was horrible, no where to park. To many trucks there. Not easy to get in and out of.
Chancy Garner | Overall ExperienceGreat facility
Deirdre Sexton | Overall ExperienceThanks
wykessa glover | First ImpressionsPolite people and work to please you
Carl Coleman | First ImpressionsI had a terrible experience with the Conyers GA location and then came to the Douglasville HA location and they ALL had the BEST CUSTOMER SERVICE THEY WERE AWESOME!!!
Yalawa Quarles | First ImpressionsStaff was very friendly and helpful.
Jamesallen Carey | Overall ExperienceStaff was very friendly and did everything they could to accomodate my needs. (With a smile )
LaZondra Hill | Overall ExperienceOutstanding Job!!!
Willie Sellers | Overall ExperienceThis facility was clean and well maintained but I would suggest they work on the parking situation as there never seems to be enough parking for their customers.
KATHARINE BEENE | Overall ExperienceStaff could upgrade their P&R skills
Brandy Payton | Overall ExperienceGood customer service they fixed the problem right there
frantz hoffmann | First ImpressionsWill definitely use if I ever need storage or Uhaul rental
CHERYL JOHNSON | Overall ExperienceGreat customer service, great staff, everybody was always courteous and respectful whenever I showed up. If ever I have to do any moving, I'd choose U-Haul. Thanks again for everything!
Brenda Anderson | Overall Experiencewell trained staff and very helpful
LEVIS PENA | Overall ExperienceGreat service, location and upkeep!
Roslyn Hart | Overall ExperienceThank u to Ms. Holly Greene & her staff for all of their help in this transition.
MYRA BERDINE ALSTON | First ImpressionsOur sales guy mike was amazing. Joe was also great. Everyone so helpful and friendly.
frances edelman | Overall ExperienceVery secure well lite cameras and under surveillance
william tisdale | Overall ExperienceGood Job!
JEAN HILAIRE | Overall ExperienceI love you all and if I have to come back I will come back
Tateanna Solomon | Overall ExperienceVery pleasant experience.
Latanya McLeary | Overall ExperienceThe UHaul team were very helpful and courteous...
Warren Stover | Overall ExperienceI have to say I’ve been a customer with 4 10x20 storage units for about 2 years now I have never had any bad experience there I’m sad I’m leaving caused I really appreciate the fact they go above duty
Joshler Mathieu | Overall ExperienceService provided was prompt, friendly, and professional
Janice Thompson | First Impressions🌟🌟🌟🌟🌟
jennifer barnes | First ImpressionsThe staff were extremely helpful!
gale harden | Overall ExperienceI prefer a drive up storage area so I am rating this location as a 3. Also they were not flexible with changing payment due date. I had to pay for a whole month even though I moved out on the 8th
SHARETTE DRIVER | Overall ExperienceThank you for everything.
Sheri Ball | Overall ExperienceThanks Holly for always treating your customers with respect and understanding things happen to good people. She should be managing all stores. I've had my storage for 4yrs she always returned calls.
MARIO MASON | Overall ExperienceThe associates at U- Haul storage Douglasville, Ga Hwy 5 get two THUMBS UP!!!!!! Great job guys Keep up the good work.
ANTHONY ROBINSON | Overall Experiencewould use services again anytime.
Dennis Douglas | Overall ExperienceI wish the units had about 2 more feet of head room, but all in all Holly and the crew were awesome.
Micah Hall | Overall ExperienceYour storage unit apparently has rats. I had curtains and bedspreads that have holes in them now, and we're covered in rat feces!!! I am very disappointed and will not be paying for the last mo fee!!
Connie Pitts | Overall ExperienceEveryone was kind and friendly. I will use U-Haul again. I have always used U-Haul for my moving needs.
Karyn Johnson | First ImpressionsAfter the day we had with uhaul and being routed to three different locations in the rain and tired, this location was more than accommodating. They walked me through everything and we're really nice.
timothy CLIFTON | First ImpressionsThe staff & overall facility were excellent. Access to specific unit was less than desirable. Elevator down- WALK UP made usage difficult. Recommendation would depend upon what is needed to store
Andrew stephens | Overall Experiencethe gentleman that attended to me was very courteous and helpful. no problems encountered.
Dennis Douglas | First ImpressionsAssociates were very helpful, and professional.
ROSALIND LAWRENCE | First ImpressionsGreat service from staff
Tammika Stewart | Overall ExperienceStaff was very helpful and ready to assist.
Erdsley Pyronneau | Overall ExperienceMy debit card was charged on 11/30/18 for moving supplies ordered online on 11/27/18 but cancelled online 11/28/18 and less than 24 hours after the order was placed. A refund has not been applied.
Janice Thompson | Reservation.
CIARRA FRESH | Overall ExperienceNone
LINDSAY WALDON | Overall ExperienceThe young man that owns this business has been amazing. and patient. I've had a few issues with the closing of selling my home and getting things moved. He has been so understanding. Thank you so much
Kimberlyn Shaw Mallory | Reservation.
Stephanie Hight | Overall ExperienceNa
Jason mckey | Overall ExperienceGreat storage space for what I needed, convenient and clean. Ideal location to truck rental facility with easy access.
Christopher Mozee | ReservationOverbook and customer service suck
Romonda Myers | ReservationThe only thing that was problem was the location.
PATRICIA LOPER | Overall ExperienceVery clean!
Tawni Blamble | Overall Experience👍🏾
andrea hanley | ReservationServed my needs for a few months.
Georgia Kirkland | Overall ExperienceI really appreciated the courteous nature of the staff during my time.
Angela Taylor | Overall ExperienceI was told I would have to pay $14.00 more for insurance when I paid the $84.00 up front. Also, I dropped the uhaul off a day early and told there would be no refund for the extra day I didn't use.
cheryl moore | ReservationAll things great except elevator was out of order which made moving heavy items difficult, especially for a 79 year old man.
Jeri Farmer | Overall ExperienceFix the elevator
RUSSELL DUSENBURY | Overall ExperienceThe elevator was broken & the staff attitude was deplorable
Ruthie Grayson | Overall ExperienceNEVER LEFT D'VILLE!! LEFT W/UHAUL2CHI.AV (4.7M) WNT TO SANITATION + BACK CHI.AV(.07Mx2) TRCK STAYED HOME ALLNIGHT W/ FURN IN IT. LEFT2UHAUL(4.7M)CHARGED 103M! HAD 2ASK4 RECEIPT. POLICE CALLED ON ME!
CAROL CLARK | ReservationToo expensive over charged
kimberly cook | Overall ExperienceMovers by Faith was excellent.
Maurice Jackson | Overall ExperienceGreat Service
Renee McCloud | Overall ExperienceThe staff was rude everytime I called or they called me. I will not be renewing my storage with them ever.!
DE`IVORY JAMES | Overall ExperienceGreat staff.
Mike Kirouac | Overall ExperienceHolly and staff are wonderful!!!! The gentlemen that helped me were awesome.) You have a great crew in Douglasville.
TRACIE WINGATE | Overall Experiencewould use service again
Dennis Douglas | Overall Experience