They lied about the cost
Hope RCustomer Reviews for U-Haul Moving & Storage of Downtown Chandler
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Larissa and Brent are awesome and very helpful and understanding people. The helped me out alit just to make sure I didn't lose my property.
Elaine P | Overall ExperienceThe rocks and dirt really affected the cleanliness of my stored furniture/goods. Also rained during move in and made the situation worse. It would be nice if the rocks/dirt would have been pavement. I think that would make the experience much better. Also more lighting both outside and inside of the storage would be nice as well.
Heather Q | Overall ExperienceStaff was great. Issue I have is I over rented dollys and didn’t realize I didn’t need 3 but only the large on. I came back to ask if i could get a refund for the 2 on wheels and was told no. You have video footage we didn’t use them and came back less than 45 mins to request this. I kept the large one because thats what we needed for the large pieces. Customer service is key they heard me going back and forth or what i needed and knew it was for dressers.
KEISHA D | Overall ExperienceStaff was always very helpful. However, the ground of the driveway around the storage units needs to be better maintained. Too much exposed dirt leading to muddy ruts after a rain. Needs more gravel.
STEPHEN G | Overall ExperienceIt was a good experience
Marvin M | Overall ExperienceStag helpful friendly and efficient. Great business’
margart m | Overall ExperienceNice folks . Very helpful and kind
margart m | First ImpressionsI thank the all staff specially larissa thanks very much
Vivian B | First ImpressionsMy experience was Very Poor. I experienced several destructive break-ins at this facility and well over $5,000 worth of things stolen over several weeks, that does not include cost of repairs & time spent trying to follow up with a manager that could never make himself available to show me what video they captured of the culprit (after having filed a police report & having a right to view the videos). That facility is poorly maintained, has the same cut chainlink fence still in place from the break-ins (just chained together something lousy), & lacks proper security to deter these crimes from occurring in the future. Potholes and mud puddles never get tended to, the gate was lubed once in my time there & you could really tell the difference when it finally happened. Uhaul needs to see how they're being represented out here. It's raggedy. Would not, Do not, Will not, Never Could I Recommend This Facility, individually. Uhaul as a whole, sure. But they need to put their thumb down on this place.
matthew f | Overall ExperienceIt was a seam-free experience, appreciated by us.
JUDITH L | First ImpressionsThe staff was great and they helped me personally on several occasions. Good job.
CHARLES P | Overall ExperienceMore room is better safe cost price low. I will choose it again if I have to when I need it a storage.
Ashley M | Overall ExperienceI'm a customer at this facility for many years ago and the team has always been very helpful.
Francis K | First ImpressionsIf I could give zero stars I would. My storage was broken into multiple times, all my belongings were stolen. It took a medium uhaul truck to load up all my stuff, and I left with an amount that fits into my 2008 Chevy Malibu. I filed a police report and took all necessary measures to ensure some type of refund or answers as to why this had happened TWICE. I received one months refund and that was it. To say I am upset would be a massive understatement. I had things stolen from me that are priceless and can never be replaced, ever. Not to mention the sheer magnitude of stuff that was taken from me. I wouldn’t wish this experience on my worst enemy.
guwendolyn r | Overall ExperienceThe storage was convenient to my residence however there was something living underneath our unit and we found excrement once we removed our stuff.
Teresa B | Overall ExperienceThe staff were great. They all seemed to like their job and get along well and were helpful. The monthly rent was more then I had planned .Your employees made it worth it
Mary C | First ImpressionsI decided to leave U-Haul storage because of your data breach when I had addressed this issue with your employees I was given bogus phone numbers to call and make my concerns known. I refuse to do business with a company who's concerns are more about making money off of our personal data then doing an honest business
James S | Overall ExperienceThe manager and staff were absolutely amazing . Thank youuuuuuu!!
MARLI V | First ImpressionsMy unit was in the back dirt lot, a lot of dust and MUD because of the rain. My unit was in front of a huge water puddle and made it difficult to access my unit without dragging mud into it.the back lot needs asphalt. There was also no climate control available so I had to get my stuff out of there before it got too hot. If you have high end furniture this is probably not the best place to store your items. Price was reasonable. it's an old lot so don't have high expectations if you plan to store items here.
JONATHAN J | Overall ExperienceBecause gate was left open and they broke into my Storage
Osvaldo L | Overall ExperienceOur key broke in the lock.. and they were able to help with! Friendly and great customer service
Antonino L | Online Move InI was disappointed that I was unable to receive any of my last payment. I paid my monthly bill and the next day I took the trailer out.
Terry S | Overall ExperienceIt’s pretty dusty but it’s AZ. I only worry about Pest getting in my Unit. As there was a Big rat trap in my unit. And there was no climate control option at this facility. But the unit/box truck container was clean. And for the size the price was not too bad. Easy access is a plus. So I’m happy with it.
JONATHAN J | First ImpressionsThe employees at Chandler U-Haul were kind, friendly and respectful to my needs. I will use them again in the future.
Brad D | Overall ExperienceSeamless experience.
Janeen C | Overall ExperienceI could never get in contact with Management nor the office when I leave emails or messages and when I finally got to my storage unit it had been rambled through and a storage tub full of expensive purses one being valued at $4000 and 10 others in a bin were stolen from employees or management at this used hall facility I do not recommend this location at all no integrity nor honesty for their customers belongings.
LUZ D | Overall ExperienceBetter lighting would be nice , but overall secure and comfortable
Donte S | Overall ExperienceThe unit itself is not up too par. Not air conditioned and has issues with the lock. Unit is under par itself but workers were good. I haul needs to fix up the units
Jacob P | Online Move InTransportation always seems to over book but the the staff handled the customers very well.
Raul G | First ImpressionsI wish I could remember the office girls names but both were very friendly and helpful.
Madolynn l | First ImpressionsI continue to be disappointed with the reservation system. Both times I arrived to investigate the location and then to park my vehicle for storage I was told there was a possibility that I would have to go to another location. When a reservation is made for a location it should be available!
Devra C | First ImpressionsOutstanding staff members and very helpful
Marcus M | Overall ExperienceVery good
Kojo O | Overall ExperienceI am relieved to organize my items that I need for use later. I appreciate the great work.
Bryson T | Online Move InThe guy helping me at U-Haul was kind, friendly, and he was good remembering numbers so I didn’t have to repeat myself. I rented a pick up truck and rented a parking spot to put my car hauler trailer. Pick up and return was a great experience for me. Thank you workers of U-Haul!!!
Johnathan E | First ImpressionsThe staff went above and beyond to help out where they could. They were very kind and I am very grateful for that.
Elizabeth H | First ImpressionsMy move in date was up and down waiting but was able move in. U-Haul was outstanding was able to work with me. Five-star for the staff
Marcus M | First ImpressionsRyan was an awesome help!
Ralph S | First ImpressionsU-haul did not only make it easy for me to move but also provided me with one month free storage. Great job. Keep it up!
Mensah F | First ImpressionsI came in 15 minutes before close, with what I felt was a complicated situation. Two employees helped me out no problem. Two more people came in as they were helping me and they solved everyone’s “issues” with a smile.
Bernard A | First ImpressionsToo tired to comment. Gitca U-commenter I can rent?
Scott M | Online Move InEveryone was good except the girl that rented me the truck to move out. She wasn’t very friend. Well rude. I was super nice to her and she wouldn’t make conversation with me but she talked to her co workers and joked with them. I washed her for a big truck and she said she didn’t have one. I found out the next day there were the big trucks. It seemed like she was trying to make my move harder than it needed to be. I had to take 5 trips in the little truck in 122 degree heat. I am 70 years old and I didn’t feel welcome at all. She had short multi colored short hair. I don’t think I will rent anything from hula again.
linda d | Overall ExperienceThank you all for your excellent help when needed this past year!
Caren K | Overall ExperienceClean, quick, convenient.
Scott E | Online Move InCustomer service is very good and the employees are very helpful and kind
Damion E | First ImpressionsGood friendly 1st experience, Felt like there was some caring employees helping me.
Garry R | First ImpressionsVery helpful
Jessica R | First ImpressionsThe units are odd like a truck with no wheels. But good so has granny attic to store breakables nicely
Cynthia M | Overall ExperienceEs un muy buen servicio pero me tomo mucho tiempo para comunicarme con un representante por teléfono llamé tres ocasiones y espere por más de 30 minutos cada vez
Jose Q | First ImpressionsIn my opinion the cost monthly is a little higher than i had originally planned to spend...especially when you factor there's no climate control in the unit..it doesn't even have a light! But the location is perfect and 24 hr access is hard to find.
Terra H | First ImpressionsThe staff was very helpful, knowledgeable, and friendly. I was a great experience. Thank you so much.
linda d | First ImpressionsYes I will always use UHAUL storeage all the time and refer then to friends and family. Thanks.
Francis K | Overall ExperienceShawn was awesome. Went out of his way to get me set up with a storage unit
STEVE F | First ImpressionsGreat staff!
Lyle R | Overall ExperienceManny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.
Lyle R | First ImpressionsThanks for the great service!
ellie A | Overall ExperienceI have never used a storage facility before so I have nothing to compare it to.
charlotte l | Overall ExperienceWhen I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike Bernard
Michael B | First Impressions-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn’t know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they’re lighting has not changed on if it’s a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!
Jeanne t | Overall ExperienceService was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.
Keith J | First ImpressionsAppreciate the help during a difficult moving time. Thank y'all. Stay well & safe.
jennifer m | Overall ExperienceThis is my location of choice. I always get good service.
Betty E | Overall ExperienceReally dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpful
Michelle H | Overall ExperienceThis location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called “ customer service” people. Feel free to contact me. It’s because of the nice man Justin that works at Chandler that I decided to keep my stuff there.
Sara S | First ImpressionsAlthough I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that location
Michelle H | First ImpressionsThe office personnel were very helpful. Thanks for helping me.
ann a | Overall ExperienceWe moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.
Thomas K | First ImpressionsStaff was very helpful
Thomas M | First ImpressionsVery quick and I’m depth service
Kyller G | First ImpressionsCharles helped me make an informed decision about storing my belongings. He was kind & professional.
charlotte l | First ImpressionsWhen we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.
Tom F | First ImpressionsMy battery was stolen from my vehicle
prince m | Overall Experiencexxxxx
KEN S | Overall ExperienceEverything was excellent
EDWARD S | First Impressionsit was always clean and the guys were always helpful, friendly and very professional.
Devon M | Overall ExperienceExcellent ! Staff went out of their way to make sure I was happy and taken care of.
Debra H | First ImpressionsStaff super friendly but when you call the store always transfer you to another place and not convince
IVAN M | Overall ExperienceEverything was AOKAY
Robert V | Overall ExperienceVery good, courteous and helpful staff
melissa t | Overall ExperienceThank you
Ahmed M | Overall ExperienceCustomer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don’t have wire on the top, but weird people in units!
corinne s | Overall ExperienceThank you for your kind help.
RASHAD K | First ImpressionsFelt like going home!! Everyone was respectful and helpful. Great job!
joseph m | Overall ExperienceVery convenient
brad m | Overall ExperienceFrom the moment I entered the store until I returned the vehicle, excellence throughout.
MARIO A | First ImpressionsCourteous and rapid
Gwen W | First ImpressionsPprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.
Darshon H | Overall ExperienceThe team was very professional and confident
marlon s | First ImpressionsThe Chandler location was clean, organized, helpful and had some of the best customer service I've ever experienced- from the greeting at the desk to getting help at storage unit- they were AMAZING!!
andrea e | First ImpressionsGreat customer service
Todd g | Overall ExperienceUBox worked great and the staff at each end was incredible. That would be Steven in Springfield IL and Justin in Chandler AZ.
Larry W | Overall Experiencemy u-box was not at the location that my confirmation email specified and it was not available when it was suppose to be
Marisa B | Overall ExperienceGreat experience
Monique A | Overall ExperienceThe entire experience was not good. Between the poor communication and the inability to get things done in the time that was promised, it is no wonder Pod has a better rating.
kim s | Overall ExperienceWe were very happy with the staff at the Chandler location
lakeisha w | Overall ExperienceYour staff were great! And very helpful thank you.
robert d | ReservationFront desk staff, especially Janelle were very helpful, prompt and knowledgeable. They took care of my issue and followed up with me afterwards with a call. Exemplary customer service.
Soei S | Overall ExperienceMy shipment was delayed 4 times. No one called me to tell me the shipment would be late. I went to the branch 3 times, made multiple calls and could not get a response as to why it was late.
Annie K | Overall ExperienceEveryone was very helpful from Alaska to Arizona
Robert V | ReservationI was satisfied with this U-Haul facility.
Kendall C | Overall ExperienceWorking with Justin was easy yet professionally done. I will work with uhaul again very soon.
CATHERINE B | Overall ExperienceReasonable service.
STANLEY B | Overall ExperienceMy belongings along with my bank information was stolen from the uhaul because someone came in paid the bill and took everything out of the van without my ID, without me being present !
JAMES B | Overall ExperienceI was told the first month was free. They still charged me. When I signed up too I asked to be on monthly autodebit. The gentleman said it wasn't an option even though I pointed it out on waver.
MICHAEL H | Overall Experience