Very easy check in easy to understand as explained by the girl who helped me everything went very well thank you
JOHN K | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Downtown Erie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly and helpful and did an excellent job in making the pick-up experience seamless.
Cathy PI was pleased with the staff and the very clean facilities. Employees are very helpful and polite. Everything went smoothly ! Thank You
francis aThe staff at the west 12th st location was very friendly and helpful
Carrie P | Online Move InCustomer support officer i mean the person who help the client when he is there to get the right equipment should be more friendly, well knowledged & deal with a smile on her/his face.
Md ABetter preventative maintenance would identify possible problematic issues keeping them from happening
Chris BI had reserved the truck closest ti my home, and ended up having to pick up from the most inconvenient place , I had to pay for 20 extra miles due to someone else not returning the truck back on time that I had reserved , I didn’t get any kind of discount for that I had to eat it!
Shirley AThe gate arm closed on my vehicle entering the storage access area and when I called and complained I got poor customer service
Earlene MThe staff was friendly and helpful!
Andrew JNo improvements necessary, everything was effective and efficient.
Angela HThis location provided ample amount of space to not only deliver the trailer, but to be able to place it in a space that was organized and out of the way of other traffic coming into the facility and or surrounding area.
Sophia GI've returned trailers here on several occasions. All the employees have been extraordinarily welcoming, helpful, and quick to get me back out the door.
Jeffrey DNothing
Mary FEverything was very good. I'll rent again from this location.
Humphrey MThe personnel seemed helpful and did not want to waste our time.
Ripudaman TKeep being great 😊
Diane GMy truck smelled like old cigarettes, but everything else was perfect!
Jennifer HSteering wheel was blocking speedometer, wasnt straight. No cruise control. Gave me the worst truck on the lot for a 9.5 hour drive. Slim chances of me using Uhaul brand again.
Corey JVery clean, orderly and friendly staff. Would recommend it!
lisa w | Overall ExperienceHeather, the manager, along with two male staff members were less than helpful and/or knowledgeable every time I tried to get anything accomplished. An example of how chaotic and poorly run this facility is- once I locked my unit open and they placed a green lock on my unit. I had to call three different times, three different days before they actually had their lock removed like I had requested them to do several days and several times before. I also had a water leak into my unit from the adjacent bathroom causing a little bit of water damage to some of my things in the unit. I called several times, left a few messages and no one even called me back to file a small insurance claim to cover the damages. Finally I got Heather on the phone and she started the claim.She told me she would start the claim and send me a link to upload my photos of the damages, but that link never came and unbeknownst to me the claim was never further investigated on my end, nothing was even said to me in response to my subsequent requests and they just closed out my claim with no further communication with me. I decided it was in my best interest to remove my property from the facility as it was not properly accounted for or looked after. I had my partner rent a box truck from the facility and when they inquired about the free storage unit that was suppose to come with any rental, they were denied as was I when I rented one a few months back. I wasn’t any part of the latter rental, nor was I listed on the previous one about 3 months ago, however, as a result of my name/account being listed as a problem, neither person was allowed to get the advertised free unit for a month. I’m not certain the deal was going on 3 months ago, but I know it was 2 days ago and they were denied the offer listing me as the outstanding issue. I had nothing to do with the rental and I didn’t owe any money, so I don’t know how they could even do that. Beyond that,the heavier set gentleman ran his mouth to my partner about what a problem I had been and about how nice it will be once I’m gone for good and that I was not welcome or wanted back. I was floored by those remarks, especially since I was the one whose insurance claim was just swept under the carpet and I was the one who had to come back 3 different times when I was in town from Chicago and had to actually extend my stay, bc I couldn’t get into the unit. They were the ones who repeatedly forgot to remove the lock I had requested them to remove 3 different times, but I was the issue…. Uhaul on W 12th Street in Erie was beyond very unprofessional with their lack of communication, coordination and non-existent follow through. I will never recommend renting a uHaul rental,, storage facility or anything else that has to do uHaul to anyone ever again in my life as a result of my interactions with them over these last few months. I am beyond dissatisfied with their lack of professionalism and childish, caddy behaviors. 0 out of 5 stars all the way across the board,,very dissatisfied.
Lisa W | Overall ExperienceAlways great dependable service.
James BEverything and everyone are great 👍
Jessica BThe customer service at U-Haul 337 W 12th St 16501 is the absolute best! Keep up the great work!!
DEBORAH SHeather has great customer service and is very knowledgeable about the uhaul products.
Mike HHeather is such a nice person. She makes everything so smooth going. I always rent from her.
Jessica BI opted for the 24/7 pickup option so I could pick up outside of normal business hours on a Sunday and they forgot to leave the key in the lock box!!! Luckily they were open Sunday but wasted an hour of my time and made me late meeting the movers I was patby the hour! If I could give negative stars I would. I continually am displeased with u-haul but you have a monopoly on the moving truck business so I get stuck with your crappy service.
Joline DExcellent Customer Service.
William MHeather is always friendly and helpful
ANNETTE S | First ImpressionsStaff is excellent. Easy to deal with. Location was very convenient for us It is clean & well maintained
Richard BThe women who runs it is rude and nasty about everything
cathleen jNothing everything went very smoothly. Heather Was very helpful and knowledgeable.
JENNIFER LBecause advertisement says you get one month free with the size truck I had and the manager from the storage place charged me $143 and I thought that was unfair then she said she could do it because it was her store in that program was no longer with their facility, so I just wouldn’t have taken it there if that were the case.
Bridgette W | First ImpressionsI was shorted 8 pads on check in and did not catch the Uhaul mistake. Of course I was charged $30.00. FU.
Michael WNo lock provided, customer service wasn't very good and I reserved with my credit card but still had to pay cash.
mike mThe only problem was that at times you could not get directly to the store when needed
JOSE P | Overall ExperienceVery professional excellent customer service
Ashley RGreat customer service, very helpful.
Frank PUhaul is the best truck and blanket-rental company
VLADIMIR KAll went as advertised
John GWhile moving out I had a terrible experience. Another patron held up the elevator for an hour. I asked the 6 men to unblock the elevator so I may bring my stuff down. I was ignored by the men who just stared at me. I was then scared. I continued to wait until I couldn’t wait anymore. I called the office, the girl working was alone helping customers and she would help me when she was free. By the time she came to help me, the men had disappeared. Do to this experience, I don’t think I will ever use your facility again. Being a single woman, I was scared of these men, and there was no help to be found.
CHRISTINE M | Overall ExperienceGreat service and easy return process.
James PI reserved a dolly and when I got there to pickup trailer they did not have any. Had to use a different type of dolly. It did not work as well as the box dolly would have.
Michael NWe loved it! Wish we could stay forever!
David S | Overall ExperienceExcellent service, they go above and beyond!
Sharyn A | Overall ExperiencePerfect for the situation I was in! I had to be out of my apartment by July 25 and didnt have space to put my stuff until after August 14th. This storage was the perfect transition spot.
Gabe G | Overall ExperienceThe U-Haul was given back to them and they still charged me 19.99 a day and shit back on Saturdayand they charged me thru tuesdat
Corrine AI believe the way you can improve the next customer is to. Continue doing what you're doing, They staff were excellent. 😊
YOLANDA MThe staff member was very friendly and courteous. She made sure that my needs were met. 😊
YOLANDA M | First ImpressionsClose to where we unloaded the truck. Closed when we arrived (about 7:15pm) which was just after their stated hours.
Jason MRoll up trailer door is broken allowing it to go up higher than expected and caused fingers to be pinched between the door and the frame of the trailer. Employee (June) did not check trailer in after she unhooked it from my tow vehicle. I was not charged for this, however I spent over an hour trying to get this resolved so that my card was not charged a late fee. Scheduled return was for 230PM, trailer was dropped off at 1130AM that same day.
Joseph MAll good
Ronnie C | Overall ExperienceAs of right now I have no complaints.
Caroline M | First ImpressionsYou guys are doing a great job keep up the good work 👍👍
darilo b | First ImpressionsEverything was great with the rental except for one thing! I know it’s your policy to take a picture of my photo ID, but I have to say it was a bit unnerving when the woman at the counter took a picture of my photo ID front and back with what appeared to be her personal cell phone. Unfortunately Identity theft is a big concern these days and don’t feel comfortable with the check in process and I hope this doesn’t turn into an issue for you and I.
Paul IThe place was excellent
Howard E | Overall ExperienceNice truck, handled well and no issues.
Randy HAlthough I ordered 60 furniture blankets the store had none. There was confusion as to whether I was to get a 20' or 26' truck after being sent to a different location for pick up.
ALAN GIf was one to ten I'll give it a ten🤗
luz E | Overall ExperienceRoaches
Alyssa W | Overall ExperienceVery clean and workers are very friendly.
Alexandra A | First ImpressionsVery comfortable and polite workers. And they were absolutely helpful. Thank you all so much..
marian y | First ImpressionsAlways a good experience
Johnthan G | Overall Experienceyou better cancel this unit cuz i ain't paying for it. I've never been treated so horribly by a service company in all my life. I will actively encourage eveyone to never do business with you
Daniel L | Online Move InEasy access and Heather was great to work with. She made the process very smooth and easy.
Cameron Z | Overall ExperienceI like June her customer service skills were awesome I like her energy I will definitely recommend my family and friends
Tashara B | First ImpressionsThis facility has always been above board for me and people I send there .
John J | Overall ExperienceI didn’t have the key to the lock that I purchased at the facility and they didn’t have a way to get the lock off. So I asked if I could just cut it off myself and they responded with, if I did that they would call the authorities and they forced me to pay $100 to have a locksmith cut the lock off
Toby W | Overall ExperienceThe only complaint I have is that I was misquoted but that was from the Portland, Oregon office. It was not the Erie offices fault. The under quoted by 800.00 so that was not a pleasant surprise when I had so pay the truck bill.
Danielle T | Overall ExperienceAll good
Ronnie C | First ImpressionsThis facility was exceptionally clean and convenient. Access was easy and well lit.
JAMES K | Overall ExperienceIt would be better to have the customer too off the gas tank instead of fill to the level. It is difficult to hit the level.
JAMES K | First ImpressionsThe facility is very modern and clean. I highly recommend this location. The staff was friendly and I like the added security to access the building. If you care about your stuff this is the place to store it.
Mark N | First ImpressionsThe only vulnerability I can see in the operation is the use of magnetic strip swipe cards. If the facility upgraded to key fobs, the whole experience could be free of any hassle. I haven't had any problem yet - I'm just saying this is the only weak point in the whole security system.
Andrew V | First ImpressionsOne issue: I saw free lock when I googled uhaul and expected to receive one upon getting a locker only to find out that it is only for folks who paid online. I am disappointed about having to pay $11 unexpectedly. Matt Miles locker 2013
matthew m | First ImpressionsI lost EVERYTHING all of my children's thing's, the staff wouldn't work with me my dead father's thing's, my kid's have nothing now, from clothing, everything we owned is gone, and your staff just didn't care.
Melissa A | Overall ExperienceHeather was great to deal with!
Ross S | First ImpressionsThanks so much for everything in special for you amazing services in My sweet guy Quentin . You are the best.
Shaina A | Overall ExperienceClean building and friendly staff. The gentlemen that was working at the time of the 12th st Erie location is awesome! I called and spoke to him and let him know that I was running a couple minutes behind and he said and waited for me which is extremely helpful and awesome!!!
Michelle B | First ImpressionsVery helpful, friendly, and courteous.
Cheryl H | First ImpressionsThe facility was clean, the local staff was friendly and helpful in the beginning, but several of us got stuck inside the building when the elevator got stuck on the 2nd floor, and the doors lock once you enter the stairs, so there wasn't a way or or back onto the storage floor. Customer service told us no one would come help us until the next morning?! We found an emergency exit that was unlocked and went out that way, but my storage unit was left open and unlocked because I was unable to get back onto the 2nd floor to close it up. I had to wait until staff showed up the next morning so I could get up to my floor from the stairs because the elevator is still broken. What started out to be a great experience quickly turned disastrous because all the customer help and emergency numbers and representatives were not willing to help us get in contact with anyone local that would help us get out of the building.
Brianna C | First ImpressionsVery clean units along with terrific staff members. I highly recommend this cite for any storage needs. Thank you. Terry Kerstetter
terry k | Overall ExperienceThank you !
ANDREW D | First ImpressionsVery pleased!
Dane B | First ImpressionsHoliday hours aren't convenient but I completely understand.
melissa m | First ImpressionsThe people were very nice.
Jessica B | First ImpressionsU-Haul storage is great. Fast, convenience and friendly
Tabitha C | Overall ExperienceManager is horrible & isn't friendly or helpful. She's only hurting business & needs to be trained in customer service cause she lacks any.
Neil M | Overall ExperienceWell run store
JONATHAN G | Overall ExperienceThe facility itself was great. I do have a concern with all three of my storage units had dust, leaves and debris throughout on my couches and mattresses
Paula S | Overall ExperienceThank you for your service there were no problems with our stuff have not seen any mice yet
Veronica G | Overall ExperienceA big hole in wall in unit rat traps everywhere
Veronica G | First ImpressionsRemoved and threw away items before contacted to close out the unit. Never had this problem with any other storage unit.
Doug M | Overall ExperienceOnly accessible Monday-Friday until 7 pm. Their is construction going on which caused all of my belongings in the storage unit to be covered with dirty and dust. Rat or mice droppings were found on my belongings
RAKIM E | Overall ExperienceThank you for your staff they were polite and courteous don't change.
Miguel F | First ImpressionsThe front desk lady is great!
Joseph S | First ImpressionsThank you for your services as I relocated and traveled 2hrs to storage. Four weeks later, moved again into my new place.
Allen E | Overall ExperienceStaff was not always very friendly. Seemed as though having to actually do any work while at work was too much to ask of them. The dust from construction made the facility dirty. Including the inside of the unit we rented. Also being locked out of the unit for a week because of construction was annoying since I still was charged for that time period.
Stacy S | Overall ExperienceThey lady at the front was very rude and impolite and short patient
kenyatta h | Overall ExperienceAccess hrs is what was concerning but other than that everything else is good!
TIA J | Overall ExperienceStaff were helpful! Facility smelled very clean and one employee was actually wiping down and cleaning outside of units and walls while I was unloading my vehicle. Very easy and convenient location of facility. Also great hours of operation and hassle free easy access. Makes moving a breeze! Thanks so very much!
FARREN S | First ImpressionsGet new management
HENRY P | Overall ExperienceI’m being charged a higher fee than I was quoted!!! Please see me emails
Christine M | First ImpressionsI reserved a unit online. When I arrived, I was told it wasn't available even though I had a reservation confirmation. The woman at the desk was extremely rude and completely unhelpful. She refused to honor the price I had been quoted in the reservation for a different, similar unit.
Jane F | Overall ExperienceVery, very pleased. I was afraid that I may belongings would be exposed to bedbugs once I moved out, but all is well. I'm extremely satisfied with UHaul
Desiree L | Overall ExperiencePleasantly surprised at the options of services. Very helpful staff members and will use them again. Thank you
Debbie B | First ImpressionsStaff very polite and professional.
Tony D | First ImpressionsEverything In my storage unit was covered in black dirt
Mindy D | Overall ExperienceWe never got the access code or key to enter the storage unit after office hours
AIDEN N | First ImpressionsStaff was outstanding, professional and courteous. Would highly recommend this storage facility to anyone in the Erie area that is in need of storage facilities.
David M | Overall ExperienceThe storage facility was cool in temperature which was nice and it was very clean! I was helped by Karon and Heather who were extremely nice!! one thing I will say is there aren’t any security cameras (that i noticed) on the outside or inside of the storage unit part of the building. As a single young female who’s storage units were in the back of the facility it made me a little worried but I made sure I had someone with me or went in the daytime. I would be sure to rent with them again!!
torrie b | Overall ExperienceExcellent customer service and a resonable rate for thebunit size I needed.
Randall S | Online Move InNa
brian b | First ImpressionsCustomer service was excellent! Great pricing! No complaints. Would recommend to anyone looking for storage.
James M | First ImpressionsFast friendly service from start to finish!
William M | First Impressions