Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was friendly and the office I turned our uhaul rental was nice, however the building that our storage unit was in is another story. The inside of the building was well lit but the parking/unloading area was questionable. We DID NOT feel safe due to no security fence around the building and the loitering individuals in the parking lot being approached by strangers trying to relieve us of our property while we are putting in storage and when we removed our items from storage. The on site bathrooms were out of order everythime we went to our unit. The reason we removed our items from the storage unit is because of the questionable security precautions uhaul is taking to keep their customers safe. Not to mention the main door leading into the storage unit building IS NOT LOCKED. The lack of security for the cost of the unit didn't make it seem worth continuing to use it.
Krista G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chris W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kajuna R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lois O
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
marilyn r
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Rodnekia B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael E
|
Overall Experience
Rating:
1.0
My whole experience with uhau has been horrible...from being charged the wrong price to having to pay for another day not being my fault. I have came out of pocket allmost $500 just to move from Nashville and this has never happened before. The FREE storage was nasty and I saw several roaches in the facility but I had no choice. I probably wont be using uhau again unless something is done about my refunded money thats owed to me.
marilyn r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ernest P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Charles W
|
Overall Experience
Rating:
3.0
Was told there was an elevator… there was not., my original swipe card did not work and had to drive back to the office for another access card. The original locker I was given had a lock on it. Couldn’t get the Jackson office so I just took another unit.
I didn’t get any type of compensation for my inconvenience.
Richard C
|
Overall Experience
Rating:
1.0
IT WASN'T ANYONE THERE TOO GET ANY HELP WITH ANYTHING.
William L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas S
Rating:
1.0
The storage units where not accessible because they didn’t know the system was down. And the general manager is very unprofessional she didn’t answer the calls or text from the customers or employees regarding the issues. So I will NOT be using uhaul storage again
Brittney W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Garry M
Rating:
5.0
Customer did not leave a comment.
Michael K
Rating:
4.0
Customer did not leave a comment.
Alicia G
Rating:
3.0
Customer did not leave a comment.
KERRY J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Walter G
Rating:
3.0
Workers did were not truthful about closing time.
NOAH W
Rating:
5.0
Great customer service
Uvonda T
Rating:
5.0
Customer did not leave a comment.
Terri R
Rating:
5.0
Customer did not leave a comment.
Connie J
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathaniel S
Rating:
5.0
Very imformative and helpful ppls at this facility, the best I've ever experienced from any other facilities......
MAURICE T
Rating:
3.0
Transmission had issues, which should have been checked and taken care if before it was rented out. Also the wipers were warped and didn't perform good.
Lisa S
Rating:
3.0
The distance was ridiculous. Almost an hour from home. Mileage was entered incorrectly which created more work for me to get it corrected. The entire process of renting the truck and all the work a customer has to do. Answer questions, upload pictures and errors were still made. Really bad 1st time experience for me. My sons have rented U-haul trucks before and the process was very pleasant and a breeze. No standing outside in 90 degree weather answering questions online, taking and uploading pictures. Ridiculous!
Madelyn M
Rating:
5.0
Customer did not leave a comment.
Barbara K
Rating:
5.0
Customer did not leave a comment.
Margo G
Rating:
5.0
Customer did not leave a comment.
Larry C
Rating:
5.0
Customer did not leave a comment.
MICHAELA B
Rating:
2.0
I did the online do it yourself pickup. While trying to pick up the vehicle I came to a screen that said to go get the key with the lock box code. I never got a code. There wasn’t one anywhere. So I called customer service and they gave it to me. The key wasn’t in the lock box compartment it was supposed to be in. I had to call and wait on hold with customer service again to sort that out. I had to give the names and numbers of two friends while answering questions trying to get the vehicle. Uhaul made me wait while they called and talked to both people which we all thought was very weird, especially my friends that had to talk to uhaul. It took about 30-40 minutes just to get the vehicle and go. Nobody wants to spend a half hour doing that on moving day especially when it’s an out of state move. Then when we went to drop off the vehicle there was no clear drop box to put the key. We looked all around for it which was difficult because there was a homeless man sleeping against the building. I might possibly consider uhaul in the future but definitely not the same location and I will only do in person pick up.
Laurel B
Rating:
2.0
The website is terrible on equipment availability….. I had to go to 2 different locations because the equipment wasn’t available like the website said. The truck I reserve wasn’t ready because the reservation either didn’t show up in their system or they just didn’t look. We had to fuel the truck because it was on empty…. Just disappointing that the website and the locations aren’t conhesive
Tara M
Rating:
5.0
Customer did not leave a comment.
Christopher T
Rating:
1.0
There was no key in my lock box and I did not receive the dolly I ordered. So I had to wait an extra hour to get the uhal when I scheduled the pick up at 8 am. Which put my entire day behind.
ALEXANDER G
Rating:
5.0
The employee I dealt with was very knowledge, courteous and customer oriented, making the difference in this transaction
Barry J
Rating:
5.0
Customer did not leave a comment.
Ingram S
Rating:
3.0
Very slow to deal with people. The page did not work or the ladies where not trained. They asked me like 5 time all my contact information
Armando C
Rating:
5.0
Caterra Reese was way beyond awesome as a CSR and made sure my experience was memorable! When I returned the truck the lady treated me like a well appreciated customer! The ladies customer services need to be commended for a job well done with monetary bonus!
THELMA T
Rating:
3.0
The back of the Uhaul was dirty when it was picked up
Marvin N
Rating:
5.0
Customer did not leave a comment.
Dana M
Rating:
4.0
Customer did not leave a comment.
Paul N
Rating:
5.0
The uhaul return app was easy to use for after hour service and while completing the information the staff arrived. She was friendly and very helpful.
CRYSTAL R
Rating:
4.0
Customer did not leave a comment.
Shelby P
Rating:
5.0
Great customer service! Affordable and super convenient!
Sheena S
|
Overall Experience
Rating:
4.0
This location was great even though they are supposed to be closing. The problem I had was with the Memphis area office. Instead of calling me 24 hours before pick up, I received 30 minutes beforehand to tell me that they had no trucks with in the 40 mile radius. They found me one an hour away.
Jacob F
Rating:
5.0
Customer did not leave a comment.
Kerry L
Rating:
5.0
Dustin did a great job of showing us the boxes and what we needed in the size truck we received.
Stephen M
Rating:
5.0
Best uhaul experience I have had. The young gentlemen was accommodating and informative. Made my moving experience super easy and painless. Thanks !
Peter M
Rating:
2.0
Trailer did not have proper wiring, I was told that the location would not provide the necessary wiring and that I had to purchase additional wiring to make their trailer work.
WILLIAM K
Rating:
3.0
Convenient location but the truck was very dirty. Still had some trash from the previous customer and debris in the cab.
Danielle S
Rating:
1.0
You can have your worker actually stay the hours
Advertised I arrived five minutes before 5 PM and he was already gone
Adrian M
Rating:
5.0
Customer did not leave a comment.
Denise G
Rating:
1.0
Employee wasn’t familiar with the mobile app I had tech problems which I tried explaining to Taylor Brooks but she still resolve this problem I feel like I was overcharged for fuel and didn’t get the chance to review the fuel prior to the mobile app issue she decided to choose the technology versus her customer I have used U-Haul all my adult life and never paid as much as I have for a trip that was less than 5 miles round trip
Regina J
Rating:
5.0
Customer did not leave a comment.
MARQUAVIS I
Rating:
5.0
Customer did not leave a comment.
DELMER V
Rating:
5.0
Customer did not leave a comment.
Clifford F
Rating:
2.0
The people are friendly but are incompetent.
Joseph R
Rating:
2.0
Customer did not leave a comment.
JEFFERY B
Rating:
5.0
Customer did not leave a comment.
ASHLEY H
Rating:
4.0
Make sure all the equipment that the customer asks and paid for are in the vehicle. I paid for something that I did not get. Eventually, the company dropped the extra cost.
CARLOJUAN M
Rating:
2.0
Always had to have someone let us in. Because of the ridant box it took away from our space, rent should have been reduce. It was the worst service I have ever had
KEN T
|
Overall Experience
Rating:
1.0
Contract should’ve been read out loud won’t ever use this location again. Have never had a problem with them just this location
ANGELA H
Rating:
1.0
Your trailers are causing damage to low profile vehicles. Must fix this. Hope that Uhaul will repair my vehicle.
Bobby W
Rating:
3.0
Customer did not leave a comment.
ROBIN M
Rating:
5.0
Customer did not leave a comment.
Tamba F
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
5.0
Kim was excellent, she was friendly and polite
William S
Rating:
5.0
Customer did not leave a comment.
Simeon M
Rating:
5.0
Easy return process!
Jasmine M
Rating:
1.0
Taylor was very rude I accidentally hit the side of the building because she didn’t move the truck for me and she had a attitude I will never come back to the uhual place again
domineque y
Rating:
5.0
Customer did not leave a comment.
Cholyn H
Rating:
3.0
Customer did not leave a comment.
Graham B
Rating:
5.0
The whole process went very smoothly
Terry T
Rating:
4.0
Customer did not leave a comment.
Dennis D
Rating:
5.0
Customer did not leave a comment.
craig r
Rating:
5.0
Great service
Randy L
Rating:
2.0
Employees and customers wear not wearing cloth face masks as required by city. I wore my mask but would have liked others to do the same.
Glen R
Rating:
5.0
Customer did not leave a comment.
Adam M
Rating:
3.0
Customer did not leave a comment.
Linda M
Rating:
3.0
First of all, the truck I reserved from the Old Hickory location was given to someone else. Thankfully the staff at this location was able to locate a truck available at Airways. I lost over 2 hours of time though waiting, and this location was further from my move.
Second, the back of the truck was not clean. There was dirt and broken glass we had to clean up. More lost time. Other than that, the truck at least was in good shape and handled well.
Third, the mobile return process is terrible. The Uhaul app kept crashing and starting over. The web site kept giving errors when trying to load pictures. It took more than 30 minutes to complete this process and no help was there since the location is closed Tuesdays and Wednesdays. Very frustrating and more lost time. This was by far the worst experience I have had with Uhaul, and we have used their equipment many, many times.
James M
Rating:
5.0
Customer did not leave a comment.
William W
Rating:
5.0
Rhiannon Crenshaw was fabulous. Very focused on customer service.
Deann T
Rating:
4.0
Customer did not leave a comment.
Randy L
Rating:
1.0
Before arrival I called to ask what trucks were available & was told that there was only a 26” truck but online it stated there were more. Book the 20” truck online. Upon arrival, the guy was was rude. I rented a $7 dolly online but once got to the store the worker stated there were none which had to pay $10 for a bigger one. Once he brought the truck out, there was a dolly there. I stated “Oh here’s one right here” he said ok well.., and started rolling the big dolly back inside and I told him to wait because he charge me for the bigger one. First he ignored what I was saying and I had to keep saying wait. He turned around with the appliance dolly came towards me with it. He left it there and walked off and went back in building. I had to load appliance dolly myself. The customer service was awful. & I would like a refund.
Amber P
Rating:
1.0
A truck that was reserved Was not the here three times! I will never use I haul again
James H
Rating:
1.0
Hire friendly staff. The guys working there have always been assholes. They act like they don’t want to be there. Every time I’ve been there I leave pissed. This was my last time using your place of business at this location.
Tasha B
Rating:
3.0
Slow moving , slow walker, very minimal talking. Complained about trailer hook up.
lester m
Rating:
2.0
Customer did not leave a comment.
nash h
Rating:
1.0
Dolly I ordered was not in truck when picked up. I was never refunded. Gas reading on app wasn't what was in actual tank.
Teddy P
Rating:
1.0
Customer did not leave a comment.
Chase H
Rating:
1.0
Very poor customer service
Timothy S
Rating:
2.0
Truck was very dusty in storage area. They were not open for 2 days during my return so it looked like Inturned in a day late when we actually turned it in a day early.. I received an email saying I am getting a refund but my bank account was charged an additional $73.24 on top of initial hold of 235.54. Was told have to call customer service because they dont know what I am talking about.
Calvin F
Rating:
3.0
TRUCK WAS DIRTY, AIR DID NOT WORK, WOULD NOT START AT TIMES HAD TO WAIT AWHILE THEN TRY AGAIN. ONE TIME COULD NOT TURN THE KEY OFF, KEPT PUTTING IN DRIVE AND THEN PARK AND FINALLY GOT IT TURNED OFF. WILL NOT USE OR RECOMMEND UHAUL EVER AGAIN.
barbie p
Rating:
3.0
The truck had the check engine light on, and the "change oil now" indicator was on too. There was only one person working on Saturday, and even though we checked in online it still took more than 40 minutes to get assistance and get the truck. Please maintain your trucks and hire extra people to work weekends during moving season.
Joshua R
Rating:
5.0
Customer did not leave a comment.
shalavesh b
Rating:
3.0
Returned trucks, no issues
Barrett D
Rating:
3.0
Customer did not leave a comment.
Wilson P
Rating:
1.0
I emailed as well as called the location asking about if I would be received a deposit back a week ago. I received no response but now I'm receiving emails of a invoice saying I owe more money. The man was very unfriendly and acted as if he didn't want to be there or i was coming to rent his own personal vehicle to move my belongings. I wouldn't recommend this company.
lakida w
Rating:
1.0
Get a better customer service rep. The guy who worked this day moved so slow and was so rude. The energy was terrible, he didn’t let us know what options he had available. He got upset because we didn’t have a reservation and tried to give us equipment that wouldn’t work with our moving. He was just overall rude. When asked what we were driving, he just pointes at the car. No words, just pointed. He was rude. As long as he’s at this location, I’ll be going to another.
ashley w
Rating:
5.0
Customer did not leave a comment.
WILLIAM R
Rating:
4.0
Customer did not leave a comment.
Brandon N
Rating:
2.0
Only attendant there act like I was disrupting his nap.. Ask him to please discard my paperwork and he said qoute, “It’s yours you throw it away.”
Robert K
Rating:
4.0
Staff was awesome and very friendly!!
Marketa R
Rating:
4.0
When I rented the van I was on a daily rate, I turned the van in early, and they switched me to a weekly rate to get more money from me. They even confirmed I was on a daily rate when I called them to return early. Be careful!!
erich r
Rating:
3.0
Return was easy, however attendant was a little rude. He told us the trailer was hooked up incorrectly and we should have known it.
brandy r
Rating:
5.0
Thru all of the peoples in the office Our needs to returning the truck he was friendly person.An I well use haul for my moving service.Be safe an Bless
Winnette B
Rating:
5.0
Customer did not leave a comment.
Maria V
Rating:
3.0
Customer did not leave a comment.
Whitley H
Rating:
5.0
N/A
Timothy V
Rating:
1.0
The rudest, most unhelpful staff I’ve ever dealt with. Uhaul has lost my business and would never recommend them to anyone.
Brad F
Rating:
1.0
The guy that assisted me in my drop off was the rudest person I have ever dealt with. Not only will I not recommend this place to anyone, I will not use uhaul again.
Brad F
Rating:
3.0
Customer did not leave a comment.
Vonda T
Rating:
4.0
Customer did not leave a comment.
Dorothy M
Rating:
5.0
Top notch service
Edward D
Rating:
3.0
Ask the gentleman that was working that day to not be so rude. I'm glad I did everything online...I wouldn't have wanted to do the old process with him. And we were 20 seconds from the your location when we realized there was no dolly. Turned around immediately and returned to get one from small fenced area that van was parked next to. Was "fussed" at for doing this and I give him that....but the attitude was already in place.
Over all I like the new method. I have always went with Uhaul and everytime it was an easy process.
BTW....he may have just been having a bad day...or jealous that the new system may do his job too well. Thank you!
Eugene T
Rating:
4.0
The place is well secured and well lighted. The cost is a little more than other places but my items were secure.
Nina B
|
Overall Experience
Rating:
4.0
Helpful and friendly
cody p
|
First Impressions
Rating:
3.0
Staff not always the friendliest, sometimes felt you were bothering them to get them to help you.
elaine c
|
Overall Experience
Rating:
5.0
Great service
Steve T
|
First Impressions
Rating:
3.0
Need to be open later in the evening on weekends when most people move
Patricia S
|
Overall Experience
Rating:
3.0
Manager very unhelpful
Mercer F
|
Overall Experience
Rating:
5.0
All went well
effie B
|
Reservation
Rating:
5.0
Thank you for your great customer service and kindness with a new experience!
destiny h
|
Reservation
Rating:
1.0
We made reservations a month before we had to pick up the truck and car hauler. When we went to pick it up our reservation was no where to be found.When we returned they rentals we had to drop off at
angela s
|
Reservation
Rating:
5.0
Great staff.
Very responsible, polite, professional and willing to go the extra mile to achieve great customer service.
Bravo!!!
