Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Am very happy and overwhelmed with the service and courtesy the staff showed me.
jose paredes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miosoti Morales
|
Online Move In
Rating:
5.0
I would use them and recommend them to any one that's looking for a storage space
ABDULKHA MUHAMMAD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Gomez
Rating:
4.0
Customer did not leave a comment.
flor Hernandez
Rating:
5.0
Customer did not leave a comment.
deanna hunter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
wilfredo medino
Rating:
5.0
Customer did not leave a comment.
Shayna Melendez
Rating:
5.0
Customer did not leave a comment.
ODLANYER SOTO
Rating:
5.0
Customer did not leave a comment.
Angel Martinez
Rating:
5.0
Customer did not leave a comment.
Ravone Davis
|
First Impressions
Rating:
5.0
Very good service nice people helpful
Isidora Roman
|
First Impressions
Rating:
5.0
Very good service
hector gomez
Rating:
5.0
The truck was clean and ready when I arrived. The staff was excellent. Could not have had a better rental experience. Will rent from this location again.
Thank you,
John
John Romansky
Rating:
3.0
Customer did not leave a comment.
hernan asencion
Rating:
5.0
Great experience at this location. Workers were very attentive!
Will recommend ro everyone 👌
Lukiana Freeman
Rating:
5.0
A good place when you in between life situations and somewhere to put extra belongings until you have space at your place to add them Thank you for being there when I needed help.
Lisa Webb
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DUANNY MARTINEZ
Rating:
5.0
Good customer service
Senad Nikocevic
|
First Impressions
Rating:
1.0
Do not go here. They really charged me the gas fee because i was at half tank, not 5/8ths of a tank. You really expected me to pullup to a gas station to put *$5* in?? Really? Then they charge me a late fee for forgetting to take my lock off even though i came back within 15 minutes to take it off. The Uhaul lock was BROKEN that’s why i even had mine there to begin with. $110 extra for $5-10 of gas and waiting 15 minutes past drop off for my lock to come off. This place will find any reason to charge you. DO NOT GO
Benjamin Ackley
Rating:
5.0
Thank for everything for you help thank because you help me I need that first time I be there thank an God bless for oll of you
Maria Angel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffry Delacruz-Javier
Rating:
5.0
staff was friendly and young lady at the desk was extremely helpful and polite and explained everything completely and quoted an accurate price.
FAUSTO GARCIA
Rating:
5.0
Excelente atención y la secretaria muy amablemente educada.
carlos sanchez
Rating:
5.0
Todo estaba vien no tengo comentario
Manuel Guaman
Rating:
4.0
Customer did not leave a comment.
ramazeea belton
Rating:
5.0
Gracias
Arianny Fermin Hernandez
Rating:
5.0
Customer did not leave a comment.
Paula Borquez
Rating:
5.0
Customer did not leave a comment.
Jonathan Barnes
Rating:
5.0
Nothing really I enjoy the the service very pleased and comedy made me very pleased and confidence on the move that I made I'm very short notice may my weekend very happy
Michael Robinson
Rating:
5.0
👍
robert saez
Rating:
4.0
Customer did not leave a comment.
Franyi Martinez
Rating:
5.0
Customer did not leave a comment.
jennry duran
Rating:
5.0
Customer did not leave a comment.
Kenya Percival
|
Online Move In
Rating:
5.0
Clutch and Convenient
Tyler Butts
Rating:
5.0
Customer did not leave a comment.
Jose Lopez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jose Lopez
Rating:
3.0
Customer did not leave a comment.
shamere stamp
Rating:
5.0
Great customer service
natasha smith
Rating:
5.0
Customer did not leave a comment.
JACKELYN classen
Rating:
2.0
I was over charged for gas. Refund me please
Shanetta Wesley
Rating:
5.0
The general manager Mrs Paulino is extremely important to the facility and her staff and she's very versed and skilled and knowledgeable
Tamara Elliott Woodard
|
Overall Experience
Rating:
5.0
Quick efficient and very friendly
FRANCISCO JAVIER
Rating:
5.0
Keep being great
dennys alavarez
Rating:
4.0
Customer did not leave a comment.
fuzayal husain
Rating:
5.0
Customer did not leave a comment.
Reazur Khan
Rating:
5.0
Customer did not leave a comment.
Hyam Elnakib
Rating:
1.0
I drove for 78 miles then filled up the tank with gas right before dropping it then i got a bill for driving over 100 miles and a 30$ refill fee for dropping the van with 2 lines of gas only. i went to them in person to prove that they didn't even take a look at the van before issuing the invoice. then spoke to a manager that said she will fix it tomorrow... i have a feeling that i will be visiting them soon to see they've done nothing!
Nawaf Hamade
Rating:
5.0
Customer did not leave a comment.
nashley garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
salam butt
Rating:
5.0
Customer did not leave a comment.
Suhair hamzeh
Rating:
5.0
Customer did not leave a comment.
Giuseppe Anfibio
Rating:
5.0
Customer did not leave a comment.
Wilbert Contreras
Rating:
5.0
Customer did not leave a comment.
insaf ettayebi
Rating:
5.0
Customer did not leave a comment.
viviana sedano felipa
|
Overall Experience
Rating:
2.0
Staff is not helpful or professional
Renee Rogers
|
Overall Experience
Rating:
5.0
You are all caught up on improvements, vehicle was good, functioned good and was clean as well! Thank you very much...
Ruben Cortes
Rating:
3.0
Time spent at location
Rosa Quinones
Rating:
4.0
Customer did not leave a comment.
James Rodriguez
Rating:
5.0
Customer did not leave a comment.
detravio saylor
Rating:
4.0
Customer did not leave a comment.
Juan Bautista
Rating:
5.0
personal muy tratable excelente servicio
CLIFOR HONORIO
Rating:
5.0
Customer did not leave a comment.
ira wise
Rating:
5.0
Thank for everything for you support thank an God Bless you ❤️🙏
Maria Angel
Rating:
4.0
Customer did not leave a comment.
NATHANIEL JONES
Rating:
2.0
Too many codes and storage small and far to move
Belinda Martinez
|
Online Move In
Rating:
5.0
The staff is excellent. I won't go anywhere else
alerx cruz
Rating:
5.0
Customer did not leave a comment.
Thomas Rescinitu
Rating:
1.0
The truck loaned to me smelled of marijuana. I informed the staff who offered to change the truck. Additionally, the gas was lower than the maintained amount. I was not informed of the rate to extend and was explained as if it was cost effective to extend. I have never had these issues in the past which is why I use this location for all my moving needs but due this happening I’ll reconsider.
Bridgette Wallace
Rating:
5.0
Customer did not leave a comment.
rafael sanchez
Rating:
5.0
Customer did not leave a comment.
Shanetta Wesley
Rating:
5.0
This location is by far not the closest to our house, but we have rented from them several times. We have always found them to be friendly, helpful and professional. Pick up and drop off are smooth and quick.
patricia Carhart
Rating:
3.0
Customer did not leave a comment.
elizabeth jativa
Rating:
3.0
Customer did not leave a comment.
Beverly Parker
Rating:
5.0
Customer did not leave a comment.
Tamika Nixon
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shakena Lockhart
Rating:
5.0
Every is very good. The employees had good experience and kind
Mohammad Alkhawaldeh
Rating:
5.0
Customer did not leave a comment.
Sahdasis Durham
Rating:
5.0
Customer did not leave a comment.
Paul Larsen
Rating:
5.0
Staff was very kind and helpful. The store manager was very knowledgeable and patient with me. I think her name was Naya. She helped me secure my unit. I am very happy and excited to be a long time customer.
Deandra Black
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra Rueda
Rating:
5.0
Great hospitality
VALERIE PORTER
Rating:
5.0
Customer did not leave a comment.
Leny Hernandez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Clinton Segura-Doleo
Rating:
5.0
Customer did not leave a comment.
jonney haywood
Rating:
5.0
everything is perfect maybe more employees
kiamelly tineo
Rating:
5.0
Customer did not leave a comment.
olga brieva
Rating:
5.0
The staff is friendly, place is clean and neat, the vehicle was already ready, when we arrived.
ANNY ALONZO
Rating:
5.0
Customer did not leave a comment.
JUANA NAVARRO
Rating:
5.0
Excelente 👌 servicio
alfgry marte
Rating:
4.0
Customer did not leave a comment.
Iyeshia Porcha
|
Overall Experience
Rating:
4.0
Todo bien solo q te tienen mucho tiempo en espera cuando llamas para preguntar o contratar un servicio
PETERS ILLESCAS ALCANTARA
Rating:
4.0
Customer did not leave a comment.
YAJAIRA FLORES
Rating:
5.0
Customer did not leave a comment.
RAMON PEREZ ROSARIO
Rating:
4.0
Customer did not leave a comment.
maria medrano
Rating:
3.0
Customer did not leave a comment.
Pedro Mendez
Rating:
5.0
Customer did not leave a comment.
stephanie gee
Rating:
5.0
Customer did not leave a comment.
Sergio De
Rating:
2.0
Customer did not leave a comment.
Jeanne Morales
Rating:
5.0
Customer did not leave a comment.
warassa mercedes
Rating:
4.0
Customer did not leave a comment.
Joseph Reiner
Rating:
5.0
Customer did not leave a comment.
COURTNAY STEVENS
Rating:
5.0
I'm grateful for all the help I got from the staff . They are amazing. Thank you .Bmartinez
Brenda Martinez
|
Overall Experience
Rating:
5.0
Continue what you’re doing
FANNIE Cunningham
Rating:
5.0
Customer did not leave a comment.
Tracey Davis
|
Overall Experience
Rating:
5.0
My second tine renting and I was very please. Thanks
carmen gonzalez
Rating:
5.0
Customer did not leave a comment.
VONTRELL HINES
|
First Impressions
Rating:
5.0
Excellent
ROBERT ENRIQUE
Rating:
5.0
Customer did not leave a comment.
KIMBERLY HARVEY-ISOM
Rating:
5.0
Good
Sonja Cabrera
Rating:
1.0
The workers here are extremely rude, unprofessional and useless. You need better workers who love working with people and don’t mind if a customer ask a question. These workers act like customers are bothering them by asking them questions. Unhappy with my experience.
Mara Green
Rating:
5.0
Customer did not leave a comment.
jashira silva
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
brendella treadwell
Rating:
5.0
Customer did not leave a comment.
Mohammad Alkhawaldeh
Rating:
1.0
The Spanish girl with the braces on was extremely rude and unprofessional. I asked her for help and she said she couldn’t help me and told me to do it online. I told her I just had a question and she told me she still couldn’t help me and if she did wit would be an additional charge. She was rude, unprofessional, unfriendly, unhelpful and it was just annoying to have to deal with her. I am not coming back to this location ever again. Not only that but the two boxes I paid for and the tape, weren’t in the truck.
Mara Green
Rating:
4.0
Customer did not leave a comment.
ISABEL MARTINEZ
Rating:
1.0
Customer did not leave a comment.
Shaquille Whitfield
Rating:
5.0
Customer did not leave a comment.
insaf ettayebi
Rating:
1.0
Customer did not leave a comment.
JOSEM NINA BONILLA
Rating:
4.0
Thank you for your wonderful service have a great blessed week.☮️🎆👋🏾🙏🏽🙏🏽🙏🏽
SHIRLEY SIMMONS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rosalia Garcia
Rating:
5.0
No complaints
valmary asia
Rating:
5.0
No signal issues but surprise. Had app issues trying to check the vehicle back in. Kept going to a white screen and not able to check in.
Justin Baer
Rating:
5.0
Excellent service with great customer service
Eugene Williams
Rating:
5.0
The staff was very professional & courtesy.
janet dennis
|
Overall Experience
Rating:
5.0
Muy buen servicio.
yulisa custodio
|
First Impressions
Rating:
5.0
The staff explained the process since its my first time storing my personal items. Everything went as indicated and I really enjoyed this location and the features offered. I enjoy the safety code to access the building when I need to go in. I truly recommend this to anyone I know.
I even had a situation of important paperwork left in the rental vehicle and the staff helped located them. I was so relieved and excited to go get them. Overall an amazing experience and thanks so much to the staff.
Nilda Cortes
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
AQUILLA LAWSON
|
First Impressions
Rating:
5.0
Thank you for your good service keep up the great work have a great blessed day
SHIRLEY SIMMONS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
miriam belarde
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danisha Greene
|
Overall Experience
Rating:
4.0
Everything was ok until I went to my unit and there was poop in the front by our unit entrance. Looks like cat poop or some type of animal
jessica morales
|
Overall Experience
Rating:
5.0
Good service and professional
CARLOS DEJESUS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jahir khalil duncan-wilson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ahmad williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
trina Anderson
|
Overall Experience
Rating:
3.0
To Expensive.......
And the staff are Clowns Except the Manager ..
Was always helpful..
MIGUEL ENCHAUTEGUI
|
Overall Experience
Rating:
5.0
Everyone was extremely nice and super helpful
ricardo matienzo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joewayne campbell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rochelle Atkins
|
First Impressions
Rating:
5.0
Thank you
lashawn taylor
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CARLENE RITTER
|
First Impressions
Rating:
5.0
I love the place
anny figueroa hernandez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
colette stephhen-alford
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shevon Hogges
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BREYANA PAULING
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eurydice duncan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERLAND FOSTER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CARLTON MARSHALL
|
First Impressions
Rating:
5.0
Excellent thank you for your service
HECTOR VEGA
|
Overall Experience
Rating:
5.0
There’s 2 employees who are outstanding and helpful chante and Lisa when you talk about communication
William / sharon Smallwood/ Edmund
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Auristela Velazquez
|
Overall Experience
Rating:
5.0
good human quality and an excellent work team in the end are the best
ODALIS VOLQUEZ HURTADO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leslie Castro de aza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laneke Mcrae
|
Online Move In
Rating:
5.0
Good staff good manager
Aaliyah Aybar
|
Overall Experience
Rating:
4.0
The customer service was amazing. I just wasn’t pleased with the fact that there was only one elevator…
FELICIA HARRELL
|
Online Move In
Rating:
5.0
Amazing staff that goes out of thier way
jessenia soto
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHANTI MYLES
|
First Impressions
Rating:
5.0
I love it
kenia gerardo
|
Overall Experience
Rating:
4.0
The place was nice and clean my ugly negative comments will be it was a bit pricey other than that it was good.
JUAN DEJESUS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MERCEDES GARRIDO
|
First Impressions
Rating:
5.0
Thank you for your service 👍
LUIS CELIS LOZANO
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Martavius Bright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICTOR PALACIOS ALMESTAR
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Llilians Lantigua
|
First Impressions
Rating:
5.0
Great crew in Paterson
Ricardo Cuebas
|
Overall Experience
Rating:
5.0
I forgot the person that was taking care of me to get the stage in the truck but she was really really nice and made me feel comfortable moving my stuff so she deserve a big big 100 great job
NICOLE JACKSON
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CELESTE DAVIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
celeste davis
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Marie Mills
|
Overall Experience
Rating:
5.0
Very good service and good location
Ramon Guzman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danisha Greene
|
First Impressions
Rating:
4.0
I would like to let other people know, that I have my belongings there in this Uhaul for 7 month and I have to tell that my experience was right, I don’t have any problem, and I have all my belongings back the way, I leave it, so for me, I don’t had any bad experience I don’t have any problem, sure I pay on time my storage room. So that was my experience in this place. I appreciate and I have to say ¡Thank You!.
marta gandia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany Breewington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
demetrio bartolo
|
Overall Experience
Rating:
5.0
The manager her self helped me physically move my items out of one unit and into another
She went above and beyond her job description to ensure my transfer went smoothly when I broke up with my girlfriend
Thank you 🙏🏽 so mch
luis garcia
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BERNARDOM AYBAR
|
Overall Experience
Rating:
5.0
Very helpful in facilitating on site & online coordination of reservation
JUAN SAHARIG
|
First Impressions
Rating:
1.0
You auctioned my Unit without giving me notice
You will be hearing from my lawyer!
Kyra Walker
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHAMAYA MILLER
|
Overall Experience
Rating:
5.0
Staff is nice & friendly!!
MELISSA CARTER
|
First Impressions
Rating:
3.0
Everything was great and convenient
Ali Abdullah
|
First Impressions
Rating:
5.0
I've been a uhaul customer for years and never have been disappointed
Tamara Elliott Woodard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nyasiah brown
|
First Impressions
Rating:
5.0
very helpful and very professional , as well as exceptional customer service :}
Melina Hidalgo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Porsalin Hindsman
|
Online Move In
Rating:
5.0
I would like to say Thank you to your staff for making my experience feel like we’re family *****
janet dennis
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
yulissa pilier
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sahdasis-latrell durham
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Volante Drakeford
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Rodney Lawyer
|
Overall Experience
Rating:
5.0
Got a storage space for my stuff and a nice lady help me and help me understand where everything was at and what to do.
LINDA CAMACHO
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carla Cabello
|
Overall Experience
Rating:
1.0
Workers were horrible.
Steven Maretto
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jessica morales
|
Online Move In
Rating:
2.0
I ordered the storage unit but I never went up. I’d like to know where is my refund as I told the receptionist that I will not be needing it after all because I used the U-Haul truck that I rented also yo move all my small stuff into my own apartment instead of the storage unit. I never went up not did I opened it. Please refund my money ASAP. Thank you. 😌🙏🏼
beatriz caro
|
Overall Experience
Rating:
5.0
La Gerente súper Amable , Respetuosa y todo su personal
olga rosario ayala
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
verler mceachin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
randy valdez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terrence Felder
|
Overall Experience
Rating:
5.0
Thank you so much for your services.
ELSA TRINIDAD
|
Overall Experience
Rating:
1.0
It's not good
Stanley Alvarez-Cedeno
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deshawn Ellis
|
First Impressions
Rating:
5.0
The manager at this site is the absolute best she is always professional kind friendly courteous and knowledgeable. She has not only helped me during a rough time but she helped my Sister . We absolutely love her..She runs this uhaul so professionally and for that me and my sister give her a 5 star rating and review.. SHE'S AN ANGEL AND THE ABSOLUTE BEST AT HER JOB!!
verler mceachin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diane Copper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
raeset BAMBO
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
janet dennis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dharma perez
|
Overall Experience
Rating:
5.0
Todo es perfecto
yudelkis maria de diaz
|
First Impressions
Rating:
4.0
Muy buen servicio al cliente tanto por teléfono como a nivel personal, en Sucursal de la Grand en Paterson Nj !
En especial :
Esmarlyn
Y Nahya
nelcy Jimenez
|
Overall Experience
Rating:
4.0
I rented a truck 3x’s to include a van once. The manager was MOST knowledgeable, PLEASANT, and extremely helpful!. And might I add calming in this stressful time. Thank you UHAUL and of course Manager!
ANITA FOSS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PEDRO padilla
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
OTIS COE
|
Overall Experience
Rating:
5.0
Buen trato del personal
Mario Dominguez
|
Overall Experience
Rating:
5.0
Excellent customer service
HECTOR GORDON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latoya Williams
|
First Impressions
Rating:
5.0
You are the best.
Julio Poggi
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jose Claudio Machado
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
frank destefano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jahaad Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATHALEE FAIRMON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Enrique Zuniga
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jose paredes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Krystle Collins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nanette AArmenta
|
Overall Experience
Rating:
2.0
Customer service rep seemed new and gave me conflicting and not accurate info. Billing was also not accurate.
Edwin Duran
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Salvador Delarosa
|
Overall Experience
Rating:
2.0
I was given an unsafe truck to rent.
DENISHA BERRIDGE
|
Overall Experience
Rating:
5.0
Great customer service!
Lizaret Espinal Urena
|
First Impressions
Rating:
5.0
Buen servicio
CARLOS ALVAREZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Webb
|
First Impressions
Rating:
5.0
Really nice and clean place. The staff was great! And very helpful. Hope I see this at other uhauls
Rachel Castillo
|
First Impressions
Rating:
5.0
Audrey was exceptional!!
TOM POLUM
|
Overall Experience
Rating:
5.0
Excelente servicio tanto de la gerente como de todos sus empleados 100% recomendados
tomacina de los santos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RASHADA KEARSE
|
First Impressions
Rating:
5.0
Es buen establecimiento para poder Guardar
wilfredo merino
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
RANDOLPH MCCRAVY JR
|
Overall Experience
Rating:
2.0
I reserved a space that included first month free. When I arrived, it was not only not ready, but needed to pay first month. In addition, the attendants took 90 minutes to register a new account eventually calling the manager to arrive for assistance.
Aracelis Andino
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
jermaine robinson
|
Overall Experience
Rating:
5.0
I totally recommend this place It is very clean and safe
Carla Cabello
|
First Impressions
Rating:
5.0
God Bless You!
Nanette AArmenta
|
First Impressions
Rating:
2.0
Manager does not answer phone, can not get in after hours
Adam Cabrera
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Edwin Rodriguez
|
Overall Experience
Rating:
5.0
Me encanto el trato que Me brindo la manager todo muy bien
Gloria aybar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge Rodriguez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ivette Sanchez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ernesto De La Cruz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
denise lopez
|
Overall Experience
Rating:
5.0
Loved the customer service. The manager was always available and very helpful. The staff was always polite and funny. Can't wait to use Uhaul again. Thanks for the experience.
yanell jefferson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hafeezah Freeman
|
Overall Experience
Rating:
5.0
The staff guy that was working at the time of my arrival was extremely helpful and insightful. I had a great experience
Jessica quevedo
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CRISTHIAN SAEZ-PALOMINO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tiara tyson
|
Overall Experience
Rating:
5.0
If every employee was as helpful and Kind as Annabel, businesses would be a lot more successful. From my first encounter with her to the day I closed my storage, she provided such amazing customer service. All the best to you Annabel.
Handyna Thezan
|
Overall Experience
Rating:
3.0
The Paterson location specifically is excellent and helpful. I’m not from this area and this was my first encounter with this area. The manager was helpful and attentive to me and other customers as well. She is a great representation of what a manager should be like. As for Uhaul unfortunately I can’t say the same for other locations in NYC.
Keohgi Clark
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nico franklin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angie Rose
|
Overall Experience
Rating:
5.0
Nayade Paulino is a gem. She is so helpful and nice. She made a moving experience (which is always stressful) so wonderful. Give this woman a raise!
Tom
TOM POLUM
|
First Impressions
Rating:
2.0
Te roban
tu dinero sin consumirlo
YOLAINE FERMIN-DEGARCIA
|
Overall Experience
Rating:
5.0
Nya was an absolute angel. She was very pleasant, professional, and helpful I would recommend this place to anyone who needs storage or needs to rent uhaul
julie generals
|
First Impressions
Rating:
5.0
The staff was extremely helpful and polite
Excellent customer service Good job thank you
HECTOR GORDON JR
|
Overall Experience
Rating:
5.0
Staff was very professional.
Winston Lyons
|
Overall Experience
Rating:
4.0
I am very grateful to have been able to do business with U-Haul. I truly believe that they helped me to resolve many situations that were affecting my personal life. Therefore,
Thank you,
Olga Crespo
OLGA CRESPO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lucy balaguer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULA STEELE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHEL SIMS
|
First Impressions
Rating:
1.0
Staff not very friendly and/or helpful.
maira mendez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
monica jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Hanson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carlos Cruze
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMAAL MCCUBBIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edwin Rodriguez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRAIG CAPERS-REDMOND
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolanda Medina
|
First Impressions
Rating:
2.0
The staff was great and the location was ok but my biggest complaint is no ac in the building it was very uncomfortable going there to move things you would leave drenched in sweat
JOSE GONZALEZ
|
Overall Experience
Rating:
1.0
Disrespectful employees, still waiting for my keycard, no type of ventilation or air . Ridiculous hot, very unsafe.
Miluska Passara
|
Online Move In
Rating:
5.0
No issues. Thank you.
Alexander Bierman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
myreeka mcduffie
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ben Ochoa
|
Overall Experience
Rating:
5.0
Muy buena atención, excelente.
Victor Grullon
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JANET GONZALEZ
|
First Impressions
Rating:
3.0
Too hot 2nd floor
maira mendez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luz Camacho
|
First Impressions
Rating:
2.0
The elevator was awful! So slow. Took way too long to move in. Also, the heat was on in the facility and it was 90 degrees outside, being August. I reserved my unit online. It asked me which size I wanted. I picked the one for a 2 bedroom apartment. My things barely fit that I almost had to move twice! The employees were very nice and efficent though....
Nicole Sweeney
|
First Impressions
Rating:
4.0
Trash cans.
Recycling.
Donations.
Working bathroom.
Edwin Faya
|
Overall Experience
Rating:
3.0
Place wasn’t air cooled was very hot moving things in and out which kept me from giving it 5 stars.
JOSE GONZALEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jorge Barbosa-Lopez
|
First Impressions
Rating:
5.0
Clean, no bugs or pests, pricing was great.
SHAMIKA TANNER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIMOTHY ROBINSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIFFANY LEFTWICH
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
OLGA CRESPO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kiara cordero
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Vanessa Farrar-Darden
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
celeste davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jaqueline Estrada
|
Overall Experience
Rating:
5.0
Very wonderful helpful staff
DAVID SANCHEZ
|
First Impressions
Rating:
5.0
Uhaul is great!! Wouldn’t use any other place!!
Elisa Cruz
|
First Impressions
Rating:
5.0
The storeage unit itself was excellent. The rental of the truck wasn't so much. To drive an hour to do a pickup was wrong on so many l levels . When there are so many u-haul businesses between Paterson and Hamburg,Nj for 26'and than drive to north Bergen to pickup the 6x12 . This could ha been better . We were moving and I reserved them a month in advance.
Emma Smith-Porter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Albert Gonzalez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edwin Rodriguez
|
Overall Experience
Rating:
1.0
I was treated very badly and I was robbed off by some of the Office staff on the payment charges they placed on me. I was charged for their mistakes and I want all my money to be refunded back to my account. I wish I could sit on one on one with the rightful owner of that particular branch ( 426-440 Grand Street ) and narrate my ill filthy treatment I went through. My experience there was devastating.
esther sheku
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathryn Rosa
|
Overall Experience
Rating:
1.0
I Opened The Storage On The 28TH Of The Month. The Manager OR Whomever Changed The Date From The 28TH To The 5Th Of The Month WITHOUT NOTICE. Then She CHARGED Me Late Fees Every Month. She Also Changed The Amount Of TIME I Had The Storage. According To THEM, I Had The Storage In (2020). I Spoke To Them Several Times About The Matter But No One Cares To Address The Situation. I Can Only Imagine How Many CUSTOMERS/ CLIENTS They HAVE RIPPED OFF Doing Their Dirty TRICK. I See Them As THIVES And SCAMMERS. And I AM Positively Sure That Other CLIENTS, FAMILIES, And FRIENDS WHO WAS RIPPED OFF Feel THe Same Way TOO As I Do.
Yvette Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONYA BRADLEY
|
Overall Experience
Rating:
5.0
La gerente y todos los trabajadores siempre fueron amables y muy respetuosos. Gracias
NATTASHAV BRUNI
|
First Impressions
Rating:
4.0
Besides the Price being so high...
And the staff that was there from 12/2019. To about 3/2021. Witch was more like thug Clowns ..... everything else was great!!!
The Staff now are alot more Professional Caring and always there to help with any questions...
NEXT THING IS... when you Move out what ever days or Weeks or week Balance you Have they Steal from you And no Refund on the days you Dont use...that's not cool at all👎👎👎
But the WORST if my whole Experience there was theres NOT 1 TIME that I've ever Called and Anyone Actually Ever Picked up a Phone it will ring For Ever .. ..
I would always have to go in myself to the office otherwise NO ONE EVER PICKED UP A CALL OUT OF THE MAY E 30 40 TIMES IVE CALLED IN OVER A YEAR .....
Miguel Enchautegui
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
LYNNELL MCKAY
|
Overall Experience
Rating:
5.0
Nyia was a great help
AILEENE ZICOPOULOS
|
Overall Experience
Rating:
3.0
Although Evan was wonderful and helpful he was working by himself so the wait was extensive
Dalmarie Nesby
|
First Impressions
Rating:
5.0
A little on the pricey side .... but YOU GET WHAT YOU PAY FOR !!!! ( EXELENT SERVICE, CLEANLINESS, GREAT SECURITY,AND A GREAT STAFF ) highly recommend this location to anyone looking for a unit in a secured, and clean facility.
Glenn Rousset
|
Overall Experience
Rating:
5.0
Great Customer service.
Liz vALLE
|
Overall Experience
Rating:
5.0
The first night I came in to load my stuff in from the truck but the office was close and no one answered the phone number listed. I was frustrated and could not get the truck out of the driveway so I left it. The next morning I got there and the GM aided me along the move in process and explained everything. She came to check on me twice to ensure that everything was going well. She was kind and very helpful.
Luigia Russo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAMIKA TANNER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sean Saunders
|
Overall Experience
Rating:
5.0
Staff very helpful and cuteous
Jennifer Collins
|
First Impressions
Rating:
5.0
Costumer service was very helpful, kind, and polite.
Thank you
Angie Rose
|
First Impressions
Rating:
5.0
Satisfied
Eduardo Nieves
|
First Impressions
Rating:
5.0
Excelente servicio en todas las atenciones al cliente , muy mables y siempre estan dispuestos a un buen servicio.
Jose Lopez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry Mayfield
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Lantieri
|
Overall Experience
Rating:
5.0
👍🏽
JONATHAN CARDENAS
|
First Impressions
Rating:
5.0
The employee was very nice and courteous.
Micheal Pietoso
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patria Martinez
|
Overall Experience
Rating:
3.0
You guys better be SO lucky you have Nayade as a manager. She’s honestly the best, you guys would’ve be able to run a professional establishment without her because the employee’s?? HA. forget about them! She’s the best, that’s the ONLY thing i’ll miss about uhaul.. speaking & dealing with her! Everything else i can live without.
kimberly mena
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david schlosser
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Nakeita Hardy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge Barbosa-Lopez
|
Overall Experience
Rating:
2.0
I found it hard to get answers to questions and attitude not friendly. Late fees charged within two days past due date and told either pay or move out. Not good customer service at all
Brenda Moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aida Ramirez
|
First Impressions
Rating:
5.0
Great service and experience
Shà Quan Holmes
|
First Impressions
Rating:
4.0
Very good
Larry Mayfield
|
First Impressions
Rating:
2.0
No elevator had to carry everything up two flights of stairs, exhausting. Lighting is terrible. Too long to turn on while walking to unit. Tripped and fell on a 🛒 cart left in the dark in hallway.
Dianna Rodriguez
|
Overall Experience
Rating:
2.0
was not happy when i moved in elevator was not working and storage room was on second floor the moving in and moving out process was terrible being that i had to move stuff up and down second floor
angelica gutierrez
|
Overall Experience
Rating:
5.0
Dude was cool, helpful and efficient.
Alahjuan Georges
|
First Impressions
Rating:
5.0
Great customer service, she was great,I for got her name but I was there around 730 800 AM ON FRIDAY.
jason allen
|
First Impressions
Rating:
2.0
Very horrible experience, I will never go there again. They were very unprofessional and rude. I had one terrible interaction with an associate named Stephanie.
Patricia Marcelin-Belfils
|
Overall Experience
Rating:
5.0
Great experience from the beginning to the end!!!
Hector Rivera
|
Overall Experience
Rating:
5.0
The young lady that helped me was wonderful and very helpful