Just like to thank each and everyone that help in my moving into that storage unit and it was fast and friendly
Latonya Union | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Downtown Pensacola
(South of Fairfield Dr in front of Auto Zone, North of St. Mary Ave.)
Services at this Location:
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Great service
Jeff Bray- Rating:
- 3.0
Your return app needs work. I had to call 24hr line for help. Why bother with an app if I can just call and get it done. It's ridiculous.
Tim Forsythe- Rating:
- 5.0
Customer did not leave a comment.
LATONYA JOHNSON | Overall Experience- Rating:
- 2.0
Double charged me, then your customer service rep tried to say it was my fault because I did not electronically. Return the trailer which by the way, was not the size that it said it was. Did not even send me the link to return it until well after I was in bed I even talk to a rep about being double billed and she said just call back in the morning to have the charges reversed It was like pulling teeth to get your wrap to even consider that I was right, and she needed to make adjustments
William Wells- Rating:
- 5.0
No complaints satisfied customer
timirrie hurtt | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Robert Smith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
William Knight- Rating:
- 5.0
Customer did not leave a comment.
Nickalos Savage | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
vinnie pervel- Rating:
- 1.0
Late night drop off required photos etc is crap, couldn’t scan anything. App is dumb it just looped on a video the first try to do anything. Took over an hour to get it to work
Terry Hutchens- Rating:
- 5.0
Customer did not leave a comment.
Zachary Carter | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Tiffany Barrett- Rating:
- 4.0
Customer did not leave a comment.
Dustin Emfinger- Rating:
- 4.0
Customer did not leave a comment.
Anthony McCorvey- Rating:
- 5.0
Greatpeople to work with !!!
William Moffett- Rating:
- 5.0
When I turned in the trailer I was fortunate enough to be greeted by Victoria. She removed the trailer and looked up my account and saw where the drop-off location was wrong (it was listed as Texas not Florida). She made a call and straightened it out and I was on my way. She handled the matter with professionalism, and you are lucky to have someone like her working at that location.
david graves- Rating:
- 5.0
Kirsten and Becca were sweet hearts answering my questions and even showing me some of the storage units I requested to see.
Joel Butko | First Impressions- Rating:
- 5.0
All good
Paul Watson- Rating:
- 5.0
Customer did not leave a comment.
Robert Baker- Rating:
- 5.0
Customer did not leave a comment.
Megan Peller- Rating:
- 1.0
The facility storage room had a bad water leak from the roof area and no 24 hour claim number, do to moving out of town in time of need.
Nelson Bryant | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KEITH MOUNT- Rating:
- 3.0
The only issue we had was that there wasn't a hand truck available, so we had to rent one and furniture covers/blankets were supposed to be included for the inconvenience but were not. Otherwise everything was fine.
Connie James- Rating:
- 5.0
Staff is friendly and helpful.
John Schiphorst- Rating:
- 5.0
Picked up In Pensacola FL and gentlemen was great at check out and hook up. Dropped off in Fort Walton Beach FL. Quick and easy gentlemen outside to great me as closing. And gladly worked me in before closing. I guaranteed him there were no bodies or parts left in trailer 🙈😂😃
James Bikakis- Rating:
- 5.0
Customer did not leave a comment.
CINDY BROUILLETTE- Rating:
- 5.0
Money!
Clifford Dreyer- Rating:
- 5.0
Customer did not leave a comment.
Terrell Williams- Rating:
- 5.0
Awesome
Terrell Williams | First Impressions- Rating:
- 5.0
Kirsten was very nice and helpful, and made sure I understood everything completely! I also got the newer truck so thanks!!
Gavin Corbin- Rating:
- 4.0
N/a
Janice Davis- Rating:
- 4.0
Customer did not leave a comment.
christopher Oswald- Rating:
- 5.0
Everyone at the UHaul location on Pace Blvd. in Pensacola was very helpful and professional. They worked with me on picking up the trailer and I will definitely rent from them again.
Michael Stephen- Rating:
- 5.0
Customer did not leave a comment.
Meagan McKenna- Rating:
- 2.0
Long wait to get truck and no one available to receive truck on site during business hours...would not rent here again
Deanna Mack- Rating:
- 5.0
Customer did not leave a comment.
Derrick Combs- Rating:
- 5.0
Customer did not leave a comment.
Ivan Petershine- Rating:
- 5.0
Great service unhooking my trailer and logging the completion of my rental.
LEE KORMONDY- Rating:
- 1.0
The staff at this location was rude and unprofessional. We were treated with disrespect. I am a disabled veteran and will NOT recommend this location to anyone. I drove from Knoxville Tn and the rules changed from one location to the other. In TN We were told one thing and it was not honored once we arrived in Pensacola. When questioned about the difference the employee then responded with, "Well I won't rent you anything. I asked to speak to a manager and was told it was the manager's day off. I then asked for any supervisor and was told there wasn't one except the manager. We had rented the uhaul, reserved the unit but was denied once we arrived. Knoxville Tn location was informed that there was not a permanent home address in Pensacola yet but did have the address to my place of employment. I had to partner with the VA once Iarrived for the new apartment address. Uhaul in TN said that would be fine as long as it was a loc address. It was/is a local address. We were finally allowed to use a family member's home address in Panama City, FL. This situation has also caused me to rethink our Uhaul units in Panama City. This statement is a summary. The entire situation was beyond unprofessional. The employee was willing to turn away a disabled veteran who had already secured the unit prior to arrival.
PRESTON MCLAMB | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shaun Handwerk- Rating:
- 5.0
Customer did not leave a comment.
jerry stefani- Rating:
- 3.0
Customer did not leave a comment.
Three Men- Rating:
- 5.0
Customer did not leave a comment.
rozzell foster- Rating:
- 4.0
Will use this center more.
James Diehl- Rating:
- 5.0
Customer did not leave a comment.
Susan clemmons- Rating:
- 5.0
Customer did not leave a comment.
Susan clemmons- Rating:
- 5.0
Staff kind & helpful
robert hanneman | Overall Experience- Rating:
- 5.0
N/a
Richard Jones- Rating:
- 1.0
No one is at the location ( at 2pm). No one answers the phone! You can hear it from outside, just ringing and ringing. No way to pick up my order, even after I checked in on the phone. I was there for an hour trying to reach someone… finally I ended up calling the location on pace Blvd and they were able to fulfill my order. Will never reserve from this location again.
ROBERT LESTER- Rating:
- 5.0
Minor situation was handled ver well
Rosemonde Adolphe- Rating:
- 5.0
Easy in and out, everyone was great
hugh carter- Rating:
- 4.0
Make it cheaper. It’s always more expensive then you think
Dannel Swartzentruber- Rating:
- 5.0
I like doing it online and just checking in. Much better
Sandy Osteen- Rating:
- 4.0
Customer did not leave a comment.
Katherine Forrest- Rating:
- 5.0
Excellent staff!
Jeffrey Bowman- Rating:
- 5.0
Quick and easy… very accommodating. Becca was excellent
Michael Rauch- Rating:
- 5.0
Customer did not leave a comment.
Richard Smith- Rating:
- 5.0
Great team, people and work. They were quick, courteous and had a very nice waiting area. Work was done quickly and explained perfectly. Great place to do business with.
MICHAEL GOODMAN- Rating:
- 5.0
Customer did not leave a comment.
Gregory SKINNER- Rating:
- 3.0
The customer service was helpful. Kept every thing going smooth.
Richard Ruth- Rating:
- 5.0
Customer did not leave a comment.
ella jefferson | Overall Experience- Rating:
- 5.0
Thank you for all the help and great service!!!
angie flores- Rating:
- 5.0
Customer did not leave a comment.
James Farmer- Rating:
- 5.0
Customer did not leave a comment.
THOMAS ARMSTRONG- Rating:
- 5.0
Truck had 2 problems,no backup lights an transmission stuck in first gear.When dropped off truck to second location.Didn't like check in lady's attitude an didn't seem to be concerned with problems of truck at all.I thought I was doing the right thing in telling her the two problems an she didn't seem to care.Didn't even make note of it or anything,feel bad for the next person renting this truck with a chance of breaking down dou to transmission problem.Pick location was ln Pensacola Florida This poor review of clerk lady was from pace Blvd mobile Alabama location.
Tom Mousley- Rating:
- 4.0
I wish there was a flat rate option for local moves under 50 miles. I did not anticipate spinning $100 just to use a 1995 truck for one day. It ended up being $82 for 38 miles plus I had to refill it at $20 and I only had to relocate a few containers to my storage unit. I thought Max would be $50 but my final invoice was $82.90 plus the restoration of fuel back to the full I’ve rented nice rental cars for way less with an unlimited amount of miles just something to consider in terms of today’s economy and helping out local customers
Mrs. Fatima Turner- Rating:
- 4.0
Customer did not leave a comment.
johhny walker- Rating:
- 3.0
Make sure the equipment a person requests is available!!! I reserved two utility dollies. I arrived to be told there were none available anywhere in Pensacola and my only option was to buy one if I wanted one. This is UNEXCUSABLE! Especially since there were a group of appliance dollies sitting there, but we couldn't have one of those as they were reserved. IT WAS A RIP OFF! I had reserved two utility dollies, why is it appliance dillies are available as promised and utility files are not??? First, no furniture pads are available in Bonifay and now this! I'm so frustrated I can't put it into words, especially since I was paying for help. The people were nice but that doesn't excuse the fact that equipment was said to be available, I reserved said equipment and showed up to be told basically, "so sorry, nothing we can do about it." I would have rented an appliance Dolly had I known it even better borrowed a Dolly from friends who had one. It really felt like a rip off being forced to buy a dolly, which amazingly there were quite a supply of available for sale, that I didn't need except for the move! I will warn anyone I speak to about U Hails inability or unwillingness to provide what they contract with one to provide. It's basically LYING TO GET BUSINESS when the company says yes we have this and then one shows up the next day to be told, "no we don't, if you want it you need to buy it." The most aggravating thing is I received an email the day before my pickup date making it sound like all the equipment I ordered would be available. Thankfully I went inside to pick up the equipment. I would have been even madder had I used my phone to pick up and reached my storage unit to find out equipment I ordered wasn't included. PLEASE GET YOUR ACT TOGETHER AND BE HONEST WITH YOUR CUSTOMERS! IF YOU DON'T HAVE THE ITEMS RESERVED SAY SO UP FRONT!!! I COULD HAVE BORROWED A DOLLY FOR FREE FROM FRIENDS INSTEAD OF BEING FORCED TO BUY ONE SO I I WOULDN'T BE OVER PAYING FOR HELP I HIRED. THERE IS NO EXCUSE FOR SUCH POOR SERVICE, ESPECIALLY ON TWO RENTALS IN A ROW!
Heidi Cook- Rating:
- 1.0
El precio del camión fue de 50 dólares y me descontaron 86 de mi tarjeta.muy mal.Lo concidero un robo
geovanis rivas- Rating:
- 2.0
Customer did not leave a comment.
Tammy Gulley- Rating:
- 5.0
Customer did not leave a comment.
James Harbert | Online Move In- Rating:
- 2.0
I reserved a truck. When I got to store he gave me several reasons why he could not rent me a truck, but he could rent a 10’ box truck. He said several pickups have been stolen, and they are strict about what you need to rent a pickup truck. Nothing he told me was online when I booked the truck. I believe he racially profiled me. I have a credit card, but we never got that far
Jesse Braggs- Rating:
- 3.0
It was a good experience and fast service. Everything went well, but nothing above and beyond.
Tyler Fox- Rating:
- 4.0
Customer did not leave a comment.
Arthur Nadolske- Rating:
- 5.0
Very friendly service
William Wirth- Rating:
- 4.0
Engine fluid showed low upon precheckout inspection, but employee corrected this and reinspected all fluids.
david wenzel- Rating:
- 5.0
Customer did not leave a comment.
Don Wallace- Rating:
- 5.0
Honestly your staff was friendly, helpful, and knowledgeable. I cannot think of anything they could of done better. 10 out of 10 accross the board, Kirsten was awesome!
Troy Quick- Rating:
- 4.0
Customer did not leave a comment.
james stockman- Rating:
- 5.0
Customer did not leave a comment.
Shalisha holmes | First Impressions- Rating:
- 4.0
We returned the Uhaul 2 days in advance and didn't receive a credit for those days.
Kristine Fisher- Rating:
- 5.0
Outstanding Performance, they were busy but took the time to take care of our needs
Daniel Cox- Rating:
- 5.0
Customer did not leave a comment.
Rick Wilhelm- Rating:
- 4.0
Customer did not leave a comment.
billy Ervin- Rating:
- 1.0
The vehicle was excellent. The service, when reporting an issue is the problem. When photos are taken and the personnel still blame the renter for the issue, there is definitely a problem. I would seriously recommend training on customer and personnel interactions.
JOHN BARTHOLOMEW- Rating:
- 5.0
Staff was courteous and informative. Very professional
Paul Kelly- Rating:
- 5.0
Customer did not leave a comment.
Mary Daza- Rating:
- 5.0
Customer did not leave a comment.
Sharon Manosh | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Scott Frost- Rating:
- 5.0
Customer did not leave a comment.
Sierra Johnson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
wheeler evans | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GREG SKINNER- Rating:
- 5.0
Customer did not leave a comment.
Shanice Harris- Rating:
- 5.0
Customer did not leave a comment.
Beverly Gassman- Rating:
- 5.0
Customer did not leave a comment.
Brian Hinkson- Rating:
- 3.0
I have not received any sort of receipt after turning in the vehicle so that I can confirm that my final cost matched what I signed up for. No email and no hard copy from the drop off location
Khris Pascarella- Rating:
- 5.0
Customer did not leave a comment.
Jonathan Schult- Rating:
- 2.0
Have knowledgeable, friendly people working there (they weren't)
Lois Gertson- Rating:
- 5.0
My only difficulty was identifying a good place to park my personal vehicle in the parking lot. The spots that I expected to be customer parking were actually reserved for high security parking. I just parked there briefly anyway, as I wasn't exactly sure where the regular parking spots were.
Vivian Long- Rating:
- 4.0
Customer did not leave a comment.
Regina Bell- Rating:
- 5.0
Staff was extremely kind and helpful
robert hanneman | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Marilyn May- Rating:
- 5.0
Customer did not leave a comment.
William Moffett- Rating:
- 4.0
Make backing out and/or moving the equipment a little easier. Other than that, I would highly recommend this location and look forward to using their equipment and products again! Thank you!
Daniel Cowan- Rating:
- 5.0
Customer did not leave a comment.
TAIYA ALLEN | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Sara Goen- Rating:
- 5.0
Customer did not leave a comment.
Beverly Gassman- Rating:
- 5.0
Customer did not leave a comment.
Sharon Bacon | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Roosevelt Henderson- Rating:
- 5.0
Your Customer service was great.
William Marshall- Rating:
- 5.0
Ms Wells provided outstanding service .
John Townson- Rating:
- 4.0
Customer did not leave a comment.
Ken Ziems- Rating:
- 5.0
Customer did not leave a comment.
SABRINA WILLIS- Rating:
- 5.0
Love them!
CINDERELLA FONKEN | First Impressions- Rating:
- 5.0
Google maps took us in behind the business which did not have an entrance. Other than that, service was excellent. Becca is an asset to your company
Deborah Slavens- Rating:
- 5.0
The Staff was very helpful, polite, and friendly.
sandra rhodes- Rating:
- 5.0
Customer did not leave a comment.
JOHN BARTHOLOMEW- Rating:
- 2.0
Unit leaked and wet my tv and paper products
Lewis Fleming | Overall Experience- Rating:
- 5.0
I have not experienced any problems in any area(s) that needs improvement at this time. I'm always very pleased when visiting the Pace Boulevard location.
Sharon Ball- Rating:
- 5.0
Na
Racheal Adkins- Rating:
- 5.0
Always excellent service from every Rep at this location.
Demetria York- Rating:
- 5.0
Customer did not leave a comment.
Wajdi Ahmad | Overall Experience- Rating:
- 4.0
The staff are always helpful and quickly resolve any concerns or issues. I am satisfied with my Uhaul experience!
alissa serrano | Overall Experience- Rating:
- 5.0
Very helpful staff. Becca contacted UHaul on our behalf to merge drop off and storage locker locations. That helped. They gave us cold water as we were leaving. We unloaded in 100° temperatures and were spent. I guess be then 5+ stars.
Carl Selfe | First Impressions- Rating:
- 5.0
Thank you for letting me use storage units awhile.. Unfortunately sad ain’t get half refund back lol Thank you have a great daily
Audrey Busbee | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Ann Durso | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Desiree Sands | First Impressions- Rating:
- 5.0
For the amount that was paid mthly air conditioner should be provided for all units,
JAcqueline Williams | Overall Experience- Rating:
- 5.0
Staff is very friendly and helpful! I was in a hurry and accidentally put my lock on incorrectly! I was out of town when they called so they assisted me in this by locking it up until I could get back to remedy the situation! This was my second time using them and highly recommend them!
Angela Hill | Overall Experience- Rating:
- 2.0
Water had somehow gotten into my unit. Many of my itens includung fireplace and sectional sofa were ruined by mold and mildew. Many other items were ruined by roaches and spiders. Definately would not reccomend this location for storage. Staff was friendly. Would rent uhaul equipment here.
Angela Henderson | Overall Experience- Rating:
- 5.0
Pattikirby I share this storage with my nephew Alexander Kirby
alexander kirby | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Robert Giese | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yevette Gray | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
EJ Thomas | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ralph Ellis | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
Lynodra Andrews | Overall Experience- Rating:
- 4.0
The outside ground at the of our unit door was covered with wasp nests. We had to go buy wasp spray to even be able to get into it to get our stuff out. Other than that it was great!
Luke Philbrick | Overall Experience- Rating:
- 5.0
Would rent a storage unit there again in a heartbeat if it ever became necessary.
Jack Curlett | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Amirah Horne | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CYNTHIA OSBORNE | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jamirror Brown | Overall Experience- Rating:
- 5.0
The young man who checked me in was incredibly helpful!! I needed assistance unloading my motorcycle and he was so nice and super helpful!!!
DANIEL COOPER | First Impressions- Rating:
- 5.0
Great experience! Staff have always been friendly and helpful and especially the gentleman that checked me out yesterday when I closed my account.
scott moore | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yevette Gray | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
robert reed | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kirby McMillian | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LYNNE KERRISON | Overall Experience- Rating:
- 5.0
Quick and easy.
Robert Giese | First Impressions- Rating:
- 5.0
Really grateful for the support and the first month free of storage unit! Great help especially with moving and getting settled into a new home.
JOEL JEZDAN | First Impressions- Rating:
- 5.0
Actual experience at phyical storage location was Excellent. Reservation of storage unit was Poor due to Uhaul online reservation not being honored by storage location. Would recommend storage location but would not recommend online and phone reservation.
SHAWN ZHOU | Overall Experience- Rating:
- 1.0
I have been a customer for 5 years and they have gotten worse over the years. Place isn't being taking care of at this location. The manager is rude . When you try to tell them you paid they argue.
Everett Bronson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rosemary Williams | First Impressions- Rating:
- 5.0
Hated to leave ,miss kersten has a fine crew! BUT!!! You need to redo the parking lot, it's time! 😁
ray knaff | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ANGELA STONE | Overall Experience- Rating:
- 5.0
Zach was very helpful in getting me a storage unit and then walking over and showing me how the alarm system works. Uhaul Bellview did not honor my original storage reservation even though I had called ahead to confirm it. I had to settle for a medium sized unit at Uhaul Downtown Pensacola. It does not appear storage reservations are honored at all by Uhaul locations.
SHAWN ZHOU | First Impressions- Rating:
- 1.0
Rented was was supposed to be a climate controlled unit. Owner/Manger allowed homeless person to live in unit two spaces from mine. Exterior door was constantly left open, so there goes climate controlled!! My unit had rats/ mice in it eating my things. Paid extra for insurance only to be told nothing could be done, had to have receipts for ALL my things in unit. Can't produce receipts for 100 year old pieces of furniture that was handed down. Day I removed my belongings, unit full of cockroachs and I don't mean two or three, I mean full of roaches and the entire building smelled so badly from person living inside his unit, my son and I could barely stand it. Had to bug bomb my garage three times before I could start moving my things into my new home. Owner/manager refused to pro-rate rent so I lost money as well. I would definitely NOT recommend this storage facility.
Catherine Junkman | Overall Experience- Rating:
- 5.0
N/A
Kirby McMillian | First Impressions- Rating:
- 4.0
In the 5 1/2 plus years we rented we had no problems with the property or the employees.Henry the maintenance man was always helpful.
EUGENE HANSEN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Leah Blackmon | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
rosie smart | Overall Experience- Rating:
- 3.0
Priced too high.
Kimberly Bauer | Overall Experience- Rating:
- 3.0
The climate controlled storage was one of two I rented and it was full of roaches and palmetto bugs. Head to bring all the boxes home unpack them in the front yard and repack after the roaches were removed from the contents. Not sure if it has anything to do with it but there was a homeless guy living in one of the units in the same building.
Kevin Izzi | Overall Experience- Rating:
- 5.0
They were extremely helpful and friendly.
Romano Pasquali | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
linda sawyer | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Mickey Thicklen | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Alexander Pearce | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Katrina Williams | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Angela Henderson | First Impressions- Rating:
- 2.0
We secured a unit one year ago. Every six months we received notification that our rate was being increased another five dollars. If we weren't living overseas, we would have changed facilities at the notice of the first rate increase. After this, I wasn't surprised to learn that they don't prorate the month if you move your belongings out early.
Juliet Reep | Overall Experience- Rating:
- 5.0
The manager at this location was AMAZING! The other staff as well was helpful and polite. Made all my requests easy.
Jared Sconiers | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Henry Krzywda | Overall Experience- Rating:
- 3.0
The inside climate controlled storage is not climate controlled by any reasonable normalcy. The ac needs to be repaired or turned on as the humidity level was stifling.
Kevin Izzi | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
JOHN HINMAN III | Overall Experience- Rating:
- 1.0
The unit leak (#31) . I told two U-HAUL employees at different times about the leak nothing was done. But I did receive a letter for a rent increase. So I move out to a better storage facility.
ALBERT BROWN | Overall Experience- Rating:
- 5.0
Great team. Very knowledgeable professionals. Thank you for taking care of an old lady like me. I highly recommend you do business withthem. Pace blvd location in pensacola is the best. Absolutely wonderful.
aretha watson | First Impressions- Rating:
- 5.0
Absolutely loved the atmosphere in the office. Everyone flowed and worked well together. Lots of energy and pleasurable. I definitely will use their services again.
Ursala Brackett | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MauryOlando CassimeerJr | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DONNA DEAN | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
David Hill | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Latasha Branch | Overall Experience- Rating:
- 3.0
They could be more helpful with information about things .
Everett Bronson | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Wendy McCullar | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Regina Young | Overall Experience- Rating:
- 5.0
Great 👍
Charmane Jordan | Overall Experience- Rating:
- 5.0
The truck I rented windshield has a fast drip water 💧 leak, driver side dripping on steering wheel and cargo area boxes got soaked had to throw away some items.
L C MCCULLAR | First Impressions- Rating:
- 3.0
Staff was great…
Elizabeth Czaplewski | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nikita Reed | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sheila mcneil | First Impressions- Rating:
- 5.0
The staff has treated me very well and truly helpful in assisting me when I fell behind im very grateful,I've had my storage 17mos
Netta Lewis | Overall Experience- Rating:
- 4.0
Hand carts being available to move items was a great assistance
Christy Swann | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
KEVIN O`DONNELL | Overall Experience- Rating:
- 5.0
Staff was very helpful
John Henry-Lake | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
DAVID WIDEMAN | Overall Experience- Rating:
- 5.0
I want to thank you for been so kind and understanding with me at a time when I need more time to pay my bill. Once again Thank You
Melissa Rich | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Sylvia Tisdale | Overall Experience- Rating:
- 4.0
The only problem I had, I was uncomfortable to go there at night when I was alone.
Kathi Ward | Overall Experience- Rating:
- 1.0
I was told I could access it 24/ 7 I finish moving to store my stuff and it won’t let me in, I call the number and no one answers
Sidney Wallace | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Joe Poarch | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tranesia Harmon | Overall Experience- Rating:
- 3.0
Door never worked the entire year I was there, also never got a key card. Lighting was inadequate and I found myself needing a flashlight during the day
Aaron Hansen | Overall Experience- Rating:
- 5.0
Awesome customer service. Ease of use and convenience is great.
Kimberly Bauer | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Justin Gailey | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ryan mccool | Overall Experience- Rating:
- 5.0
The employees were friendly, efficient, helpful and kind. We relocated from VA a month ago and they greatly assisted with and made easier the transition of our arrival with the truck and the unit. I will 100% use this location again if / when we move to another home. Thank you!!
Amy Matthews | Overall Experience- Rating:
- 5.0
I Tell All My Friends An Family Very Nice An Well Rent Again In The Future Thank You Very Much.
Glenda Shannon | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Florine Bradley | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
JERRICA BUCK | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Felecia Neloms | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ROGER WINDELL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
herman Mcdole | Overall Experience- Rating:
- 2.0
They act like they didn't want to be there
martha thomas | Overall Experience- Rating:
- 5.0
Great folks here. They took excellent care of me. Almost makes you move again. Almost
William Benbow | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
corey reitz | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
valorie Marshall | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Cynthia Lautenbach | First Impressions- Rating:
- 4.0
Needs better access to the back of the building, there's only one door.
Anthony Savage | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Justin Nguyen | Overall Experience- Rating:
- 5.0
Our unit leaked during Hurricane Sally (Unit 41). A family heirloom was ruined. We purchased the insurance, filed a claim, and was paid for the physical loss. However it was an irreplaceable piece of family furniture. Just FYI.
Steve Hughes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cory Jones | Overall Experience- Rating:
- 4.0
bathroom hours in closed storage area. sh#t my pants because it was locked
Jeffery Herrick | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Danil Pelowich | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Delaney Miller | Overall Experience- Rating:
- 5.0
Awesome people at this facility. Thank you all.
Danil Pelowich | First Impressions- Rating:
- 5.0
I reserved a unit days prior to a move when we got to town I called and talked to Kristen. Then when I arrived a super nice guy got me all hooked up. This is my first time using a storage unit so he even walked me over showed me how to use the check in machine and even let me borrow a lock till I got back with mine. Overall my experience was awesome!!
Sarah Nilsen | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jessie Lee | Overall Experience- Rating:
- 5.0
I had done an online reservation and when I got there no unit was available. But he quickly did a juggling act and found me a unit and I was ready to go. Always accommodating.
Wendy McCullar | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
VALERIE FAGAN | Overall Experience- Rating:
- 5.0
Everything went very well.
Danise Farrell | First Impressions- Rating:
- 5.0
Kiersten has been a great professional. The need I had for storage with safety and convenience was understood. The needs I had for a move to another state were managed and a plan for loading, travel, and unloading were accurately predicted. Every employee was professional and pleasant. Kiersten’s friendly approach as she delivered information was appreciated. I had the opportunity to see Kiersten and her team responded to unreasonable demands by this talent of presenting options and information which calmed the situation. Kiersten does a fantastic job. Thank you!
Belinda Trollinger | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael hooker | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Wendy Perry | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ebonee sims | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ann meador | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Connie Winggate | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Steve Hughes | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kirtis Hackman | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kirtis Hackman | Overall Experience- Rating:
- 5.0
TIFFANY AND THE OTHER GIRL DO A GREAT JOB I BEEN THERE FOR ABOUT 4 OR 5 MONTHS AND THEY ALWAYS MADE SURE I WAS OK ASWELL AS MY UNIT I COULDN'T ASK FOR A BETTER PLACE TO KEEP MY STUFF STORAGED THEY ARE WONDERFUL PEOPLE THANK U GUYS UNTIL NEXT TIME.....
armando danzot | Overall Experience- Rating:
- 2.0
Staff was not knowledgeable concerning the insurance requirements (type, coverage). After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual. I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I’ve under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.
Seth Moorman | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jerry Mastaw | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHARLES DEPPEN | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
florine bradley | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
vincent king | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CHARLES DEPPEN | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
barbara givens | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
STEVEN GIELOW | Overall Experience- Rating:
- 5.0
Used for about a year. Completely happy
Jerry Good | Overall Experience- Rating:
- 1.0
My furniture was damaged although it was in a air conditioning unit, the manager Krissy at the pace Blvd location was rude and unprofessional to the customers
Sheila Grace | Overall Experience- Rating:
- 1.0
There were multiple rat droppings in my storage. Though I have the insurance I have had nothing but the run a round for my damaged belongings. I was unable to receive help of any kind. I got multiple mix instructions through out the whole process.
Laporsha yates | Overall Experience- Rating:
- 4.0
There was only employee working on a busy Saturday morning. The employee maintained his customer service with an exceptional attitude. However, the waiting in line period was too long. I was there at 820am for a reserve pickup 830am but I was not seen until 900am. There were 7 customers waiting behind me and 3 in front with 1 employee on the site. That's unsatisfactory. Nevertheless, that employee deserves an unscheduled day off!
Rita Dixon | First Impressions- Rating:
- 2.0
The people were rude!! And the assistant manager (a female) was extremely rude over the phone.
Jadah Walker | Overall Experience- Rating:
- 2.0
Order a 26 truck got a 20 feet which was horrible and the service was bad!!!!
Willie Warren | Overall Experience- Rating:
- 5.0
Very impressed with the ladys there
STEVEN GIELOW | First Impressions- Rating:
- 5.0
Tiffany, Timothy and all the staff at the Pace Blvd store in Pensacola store have been wonderful!
darlene paxton | Overall Experience- Rating:
- 1.0
Workers do not care about customer experience. Service is so bad I rather pay extra for a better storage/ service. Late fees are unbelievable high. No other storage charges that much. LOTS OF ROACHES
alyssa rodriguez | Overall Experience- Rating:
- 4.0
The guys were extremely helpful.
vanessa ruark | First Impressions- Rating:
- 5.0
Great storage since over the years
BETTY JONES | Overall Experience- Rating:
- 1.0
The place my storage unit was located was great, but the national call line is a disaster!! They have no clue what is going on and overbook places etc...
Tammy Rooney | Overall Experience- Rating:
- 5.0
Easy process to rent van and storage unit. Will do business with again.
Adam Sznyitar | First Impressions- Rating:
- 5.0
Everyone very helpful
Stacy Sherman | First Impressions- Rating:
- 1.0
My experience with U-Haul was not a very good experience although the workers were great what I expected I did not receive, asked to have a bigger storage unit I was told the unit was not available
SANDRA BRYANT | First Impressions- Rating:
- 5.0
Very quick and easy to set up my self storage unit. Highly recommend U-haul.
Randy Vandervoort | First Impressions- Rating:
- 5.0
The people here at 2817 N Pace Blvd, Pensacola, FL 32505 uhaul are very helpful and friendly staff.
Benjamin Cadeau | First Impressions- Rating:
- 2.0
Mice from the storage unit I rented destroyed a lot of my property. I asked if they had a mice problem before renting it and I was told "no," they flat out lied. Thank God for insurance.
jennifer tooson | Overall Experience- Rating:
- 4.0
Everyone was very helpful.
debra jones | First Impressions- Rating:
- 3.0
Didn’t have a problem.
Nicholas Orbann | Overall Experience- Rating:
- 1.0
Not a good place to rent a storage unit
Mathew Keyhea | First Impressions- Rating:
- 2.0
No one ever there to wait on customers.takes forever to get waited on..lazy people thst work there
ALBERT BROWN | Overall Experience- Rating:
- 2.0
Duplicate charges after informing card on file was declined and requested additional payments option. Billed for storage after move out.
Christine Gearhead | Overall Experience- Rating:
- 5.0
Awesome place!!!
LATISHA SAMPLES | Overall Experience- Rating:
- 5.0
I would like to thank everyone at this U-Haul center especially Xavier Johnson & Tiffany Bennett for making my U-Haul experience great! Moving is very stressful but they made my experience carefree!
Kelly Braswell | Overall Experience- Rating:
- 4.0
TIMOTHY IS THE BEST GUY THERE ALWAYS GOES AN EXTRA MILE FOR ANYONE....
sandra savage | Overall Experience- Rating:
- 5.0
Thank you
michael hinman | Overall Experience- Rating:
- 5.0
Great employee
NAKISHA JONES | Reservation- Rating:
- 5.0
Great employees took very good care of my needs
Nakisha Jones | First Impressions- Rating:
- 5.0
Helpful staff, clean and convenient facility and overall easy to deal with the return process and unit rental.
mckenzie lovelace | First Impressions- Rating:
- 4.0
I was with you guys for 6+ years with no problems. Thanks
KAREN WASHINGTON | Overall Experience- Rating:
- 4.0
What I expected.
Tommy Kimble | Overall Experience- Rating:
- 5.0
Very friendly and helpful staff. I survived Hurricane Michael and working with the people at this U Haul office made dealing with the stress of the situation much easier. Thanks to everyone who helped
alan wackowski | Overall Experience- Rating:
- 5.0
The staff was very helpful and took care of me when I began my service.
Christopher Wentz | Overall Experience- Rating:
- 5.0
Overall experience is excellent. Clean and accessible 24/7. Staff always at hand for inquiries and assistance.
Milagros Schroeder | Overall Experience- Rating:
- 5.0
Needed access code when lost card and customer service.
Kelly Braswell | Reservation- Rating:
- 5.0
No complaints!!
lynnay jones | Reservation- Rating:
- 5.0
It was a great way to move when they set up storage and pay for the first month of storage! Customer service was friendly and helpful with what equipment I'll need for my move!
Kim eason | Reservation- Rating:
- 5.0
Sam makes the other employees work above and beyond which causes the team to be worn down, A team you works together for the bigger cause,The company. Hats off to Henry, Tiffany, and Timothy. 1 Love
Dionne Robinson | Overall Experience- Rating:
- 5.0
The young man who patiently waited on me and several othwr customers was efficient, helpful, and personable. Plus he is very good at his job. You have an excellent employee.
Timothy Eovino | Reservation- Rating:
- 5.0
Thank you, Tiffany and your staff, for your patience and concern.
Willette Williams | Overall Experience- Rating:
- 5.0
I felt that Tiffany and all the folks that work there took pride in there jobs and truly wanted the customer to feel valued, or at I did. I feel Tiffany and the rest deserve praised recognition.
Michael Kyker | Overall Experience- Rating:
- 1.0
my belongings were destroyed via roof leaking into area and ground animal digging into the room from floor i need assistance to file claim for damaged and ruined items
larry west | Overall Experience- Rating:
- 5.0
Very courteous
DELLA ABBOTT | Overall ExperienceAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!
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History
We have an adaptive reuse program to better the environment!