Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just like to thank each and everyone that help in my moving into that storage unit and it was fast and friendly
Latonya Union
|
Overall Experience
Rating:
5.0
Great service
Jeff Bray
Rating:
3.0
Your return app needs work. I had to call 24hr line for help. Why bother with an app if I can just call and get it done. It's ridiculous.
Tim Forsythe
Rating:
5.0
Customer did not leave a comment.
LATONYA JOHNSON
|
Overall Experience
Rating:
2.0
Double charged me, then your customer service rep tried to say it was my fault because I did not electronically. Return the trailer which by the way, was not the size that it said it was.
Did not even send me the link to return it until well after I was in bed
I even talk to a rep about being double billed and she said just call back in the morning to have the charges reversed
It was like pulling teeth to get your wrap to even consider that I was right, and she needed to make adjustments
William Wells
Rating:
5.0
No complaints satisfied customer
timirrie hurtt
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Robert Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Knight
Rating:
5.0
Customer did not leave a comment.
Nickalos Savage
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
vinnie pervel
Rating:
1.0
Late night drop off required photos etc is crap, couldn’t scan anything. App is dumb it just looped on a video the first try to do anything. Took over an hour to get it to work
Terry Hutchens
Rating:
5.0
Customer did not leave a comment.
Zachary Carter
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tiffany Barrett
Rating:
4.0
Customer did not leave a comment.
Dustin Emfinger
Rating:
4.0
Customer did not leave a comment.
Anthony McCorvey
Rating:
5.0
Greatpeople to work with !!!
William Moffett
Rating:
5.0
When I turned in the trailer I was fortunate enough to be greeted by Victoria. She removed the trailer and looked up my account and saw where the drop-off location was wrong (it was listed as Texas not Florida). She made a call and straightened it out and I was on my way. She handled the matter with professionalism, and you are lucky to have someone like her working at that location.
david graves
Rating:
5.0
Kirsten and Becca were sweet hearts answering my questions and even showing me some of the storage units I requested to see.
Joel Butko
|
First Impressions
Rating:
5.0
All good
Paul Watson
Rating:
5.0
Customer did not leave a comment.
Robert Baker
Rating:
5.0
Customer did not leave a comment.
Megan Peller
Rating:
1.0
The facility storage room had a bad water leak from the roof area and no 24 hour claim number, do to moving out of town in time of need.
Nelson Bryant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH MOUNT
Rating:
3.0
The only issue we had was that there wasn't a hand truck available, so we had to rent one and furniture covers/blankets were supposed to be included for the inconvenience but were not. Otherwise everything was fine.
Connie James
Rating:
5.0
Staff is friendly and helpful.
John Schiphorst
Rating:
5.0
Picked up
In Pensacola FL and gentlemen was great at check out and hook up. Dropped off in Fort Walton Beach FL. Quick and easy gentlemen outside to great me as closing. And gladly worked me in before closing. I guaranteed him there were no bodies or parts left in trailer 🙈😂😃
James Bikakis
Rating:
5.0
Customer did not leave a comment.
CINDY BROUILLETTE
Rating:
5.0
Money!
Clifford Dreyer
Rating:
5.0
Customer did not leave a comment.
Terrell Williams
Rating:
5.0
Awesome
Terrell Williams
|
First Impressions
Rating:
5.0
Kirsten was very nice and helpful, and made sure I understood everything completely! I also got the newer truck so thanks!!
Gavin Corbin
Rating:
4.0
N/a
Janice Davis
Rating:
4.0
Customer did not leave a comment.
christopher Oswald
Rating:
5.0
Everyone at the UHaul location on Pace Blvd. in Pensacola was very helpful and professional. They worked with me on picking up the trailer and I will definitely rent from them again.
Michael Stephen
Rating:
5.0
Customer did not leave a comment.
Meagan McKenna
Rating:
2.0
Long wait to get truck and no one available to receive truck on site during business hours...would not rent here again
Deanna Mack
Rating:
5.0
Customer did not leave a comment.
Derrick Combs
Rating:
5.0
Customer did not leave a comment.
Ivan Petershine
Rating:
5.0
Great service unhooking my trailer and logging the completion of my rental.
LEE KORMONDY
Rating:
1.0
The staff at this location was rude and unprofessional. We were treated with disrespect. I am a disabled veteran and will NOT recommend this location to anyone. I drove from Knoxville Tn and the rules changed from one location to the other. In TN We were told one thing and it was not honored once we arrived in Pensacola. When questioned about the difference the employee then responded with, "Well I won't rent you anything. I asked to speak to a manager and was told it was the manager's day off. I then asked for any supervisor and was told there wasn't one except the manager. We had rented the uhaul, reserved the unit but was denied once we arrived. Knoxville Tn location was informed that there was not a permanent home address in Pensacola yet but did have the address to my place of employment. I had to partner with the VA once Iarrived for the new apartment address. Uhaul in TN said that would be fine as long as it was a loc address. It was/is a local address. We were finally allowed to use a family member's home address in Panama City, FL. This situation has also caused me to rethink our Uhaul units in Panama City. This statement is a summary. The entire situation was beyond unprofessional. The employee was willing to turn away a disabled veteran who had already secured the unit prior to arrival.
PRESTON MCLAMB
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaun Handwerk
Rating:
5.0
Customer did not leave a comment.
jerry stefani
Rating:
3.0
Customer did not leave a comment.
Three Men
Rating:
5.0
Customer did not leave a comment.
rozzell foster
Rating:
4.0
Will use this center more.
James Diehl
Rating:
5.0
Customer did not leave a comment.
Susan clemmons
Rating:
5.0
Customer did not leave a comment.
Susan clemmons
Rating:
5.0
Staff kind & helpful
robert hanneman
|
Overall Experience
Rating:
5.0
N/a
Richard Jones
Rating:
1.0
No one is at the location ( at 2pm). No one answers the phone! You can hear it from outside, just ringing and ringing. No way to pick up my order, even after I checked in on the phone. I was there for an hour trying to reach someone… finally I ended up calling the location on pace Blvd and they were able to fulfill my order. Will never reserve from this location again.
ROBERT LESTER
Rating:
5.0
Minor situation was handled ver well
Rosemonde Adolphe
Rating:
5.0
Easy in and out, everyone was great
hugh carter
Rating:
4.0
Make it cheaper. It’s always more expensive then you think
Dannel Swartzentruber
Rating:
5.0
I like doing it online and just checking in. Much better
Sandy Osteen
Rating:
4.0
Customer did not leave a comment.
Katherine Forrest
Rating:
5.0
Excellent staff!
Jeffrey Bowman
Rating:
5.0
Quick and easy… very accommodating. Becca was excellent
Michael Rauch
Rating:
5.0
Customer did not leave a comment.
Richard Smith
Rating:
5.0
Great team, people and work. They were quick, courteous and had a very nice waiting area. Work was done quickly and explained perfectly. Great place to do business with.
MICHAEL GOODMAN
Rating:
5.0
Customer did not leave a comment.
Gregory SKINNER
Rating:
3.0
The customer service was helpful. Kept every thing going smooth.
Richard Ruth
Rating:
5.0
Customer did not leave a comment.
ella jefferson
|
Overall Experience
Rating:
5.0
Thank you for all the help and great service!!!
angie flores
Rating:
5.0
Customer did not leave a comment.
James Farmer
Rating:
5.0
Customer did not leave a comment.
THOMAS ARMSTRONG
Rating:
5.0
Truck had 2 problems,no backup lights an transmission stuck in first gear.When dropped off truck to second location.Didn't like check in lady's attitude an didn't seem to be concerned with problems of truck at all.I thought I was doing the right thing in telling her the two problems an she didn't seem to care.Didn't even make note of it or anything,feel bad for the next person renting this truck with a chance of breaking down dou to transmission problem.Pick location was ln Pensacola Florida This poor review of clerk lady was from pace Blvd mobile Alabama location.
Tom Mousley
Rating:
4.0
I wish there was a flat rate option for local moves under 50 miles. I did not anticipate spinning $100 just to use a 1995 truck for one day. It ended up being $82 for 38 miles plus I had to refill it at $20 and I only had to relocate a few containers to my storage unit. I thought Max would be $50 but my final invoice was $82.90 plus the restoration of fuel back to the full I’ve rented nice rental cars for way less with an unlimited amount of miles just something to consider in terms of today’s economy and helping out local customers
Mrs. Fatima Turner
Rating:
4.0
Customer did not leave a comment.
johhny walker
Rating:
3.0
Make sure the equipment a person requests is available!!! I reserved two utility dollies. I arrived to be told there were none available anywhere in Pensacola and my only option was to buy one if I wanted one. This is UNEXCUSABLE! Especially since there were a group of appliance dollies sitting there, but we couldn't have one of those as they were reserved. IT WAS A RIP OFF! I had reserved two utility dollies, why is it appliance dillies are available as promised and utility files are not??? First, no furniture pads are available in Bonifay and now this! I'm so frustrated I can't put it into words, especially since I was paying for help. The people were nice but that doesn't excuse the fact that equipment was said to be available, I reserved said equipment and showed up to be told basically, "so sorry, nothing we can do about it." I would have rented an appliance Dolly had I known it even better borrowed a Dolly from friends who had one. It really felt like a rip off being forced to buy a dolly, which amazingly there were quite a supply of available for sale, that I didn't need except for the move! I will warn anyone I speak to about U Hails inability or unwillingness to provide what they contract with one to provide. It's basically LYING TO GET BUSINESS when the company says yes we have this and then one shows up the next day to be told, "no we don't, if you want it you need to buy it." The most aggravating thing is I received an email the day before my pickup date making it sound like all the equipment I ordered would be available. Thankfully I went inside to pick up the equipment. I would have been even madder had I used my phone to pick up and reached my storage unit to find out equipment I ordered wasn't included. PLEASE GET YOUR ACT TOGETHER AND BE HONEST WITH YOUR CUSTOMERS! IF YOU DON'T HAVE THE ITEMS RESERVED SAY SO UP FRONT!!! I COULD HAVE BORROWED A DOLLY FOR FREE FROM FRIENDS INSTEAD OF BEING FORCED TO BUY ONE SO I I WOULDN'T BE OVER PAYING FOR HELP I HIRED. THERE IS NO EXCUSE FOR SUCH POOR SERVICE, ESPECIALLY ON TWO RENTALS IN A ROW!
Heidi Cook
Rating:
1.0
El precio del camión fue de 50 dólares y me descontaron 86 de mi tarjeta.muy mal.Lo concidero un robo
geovanis rivas
Rating:
2.0
Customer did not leave a comment.
Tammy Gulley
Rating:
5.0
Customer did not leave a comment.
James Harbert
|
Online Move In
Rating:
2.0
I reserved a truck. When I got to store he gave me several reasons why he could not rent me a truck, but he could rent a 10’ box truck. He said several pickups have been stolen, and they are strict about what you need to rent a pickup truck. Nothing he told me was online when I booked the truck. I believe he racially profiled me. I have a credit card, but we never got that far
Jesse Braggs
Rating:
3.0
It was a good experience and fast service. Everything went well, but nothing above and beyond.
Tyler Fox
Rating:
4.0
Customer did not leave a comment.
Arthur Nadolske
Rating:
5.0
Very friendly service
William Wirth
Rating:
4.0
Engine fluid showed low upon precheckout inspection, but employee corrected this and reinspected all fluids.
david wenzel
Rating:
5.0
Customer did not leave a comment.
Don Wallace
Rating:
5.0
Honestly your staff was friendly, helpful, and knowledgeable. I cannot think of anything they could of done better. 10 out of 10 accross the board, Kirsten was awesome!
Troy Quick
Rating:
4.0
Customer did not leave a comment.
james stockman
Rating:
5.0
Customer did not leave a comment.
Shalisha holmes
|
First Impressions
Rating:
4.0
We returned the Uhaul 2 days in advance and didn't receive a credit for those days.
Kristine Fisher
Rating:
5.0
Outstanding Performance, they were busy but took the time to take care of our needs
Daniel Cox
Rating:
5.0
Customer did not leave a comment.
Rick Wilhelm
Rating:
4.0
Customer did not leave a comment.
billy Ervin
Rating:
1.0
The vehicle was excellent. The service, when reporting an issue is the problem. When photos are taken and the personnel still blame the renter for the issue, there is definitely a problem. I would seriously recommend training on customer and personnel interactions.
JOHN BARTHOLOMEW
Rating:
5.0
Staff was courteous and informative. Very professional
Paul Kelly
Rating:
5.0
Customer did not leave a comment.
Mary Daza
Rating:
5.0
Customer did not leave a comment.
Sharon Manosh
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott Frost
Rating:
5.0
Customer did not leave a comment.
Sierra Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
wheeler evans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GREG SKINNER
Rating:
5.0
Customer did not leave a comment.
Shanice Harris
Rating:
5.0
Customer did not leave a comment.
Beverly Gassman
Rating:
5.0
Customer did not leave a comment.
Brian Hinkson
Rating:
3.0
I have not received any sort of receipt after turning in the vehicle so that I can confirm that my final cost matched what I signed up for. No email and no hard copy from the drop off location
Khris Pascarella
Rating:
5.0
Customer did not leave a comment.
Jonathan Schult
Rating:
2.0
Have knowledgeable, friendly people working there (they weren't)
Lois Gertson
Rating:
5.0
My only difficulty was identifying a good place to park my personal vehicle in the parking lot. The spots that I expected to be customer parking were actually reserved for high security parking. I just parked there briefly anyway, as I wasn't exactly sure where the regular parking spots were.
Vivian Long
Rating:
4.0
Customer did not leave a comment.
Regina Bell
Rating:
5.0
Staff was extremely kind and helpful
robert hanneman
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Marilyn May
Rating:
5.0
Customer did not leave a comment.
William Moffett
Rating:
4.0
Make backing out and/or moving the equipment a little easier. Other than that, I would highly recommend this location and look forward to using their equipment and products again! Thank you!
Daniel Cowan
Rating:
5.0
Customer did not leave a comment.
TAIYA ALLEN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sara Goen
Rating:
5.0
Customer did not leave a comment.
Beverly Gassman
Rating:
5.0
Customer did not leave a comment.
Sharon Bacon
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Roosevelt Henderson
Rating:
5.0
Your Customer service was great.
William Marshall
Rating:
5.0
Ms Wells provided outstanding service .
John Townson
Rating:
4.0
Customer did not leave a comment.
Ken Ziems
Rating:
5.0
Customer did not leave a comment.
SABRINA WILLIS
Rating:
5.0
Love them!
CINDERELLA FONKEN
|
First Impressions
Rating:
5.0
Google maps took us in behind the business which did not have an entrance. Other than that, service was excellent. Becca is an asset to your company
Deborah Slavens
Rating:
5.0
The Staff was very helpful, polite, and friendly.
sandra rhodes
Rating:
5.0
Customer did not leave a comment.
JOHN BARTHOLOMEW
Rating:
2.0
Unit leaked and wet my tv and paper products
Lewis Fleming
|
Overall Experience
Rating:
5.0
I have not experienced any problems in any area(s) that needs improvement at this time. I'm always very pleased when visiting the Pace Boulevard location.
Sharon Ball
Rating:
5.0
Na
Racheal Adkins
Rating:
5.0
Always excellent service from every Rep at this location.
Demetria York
Rating:
5.0
Customer did not leave a comment.
Wajdi Ahmad
|
Overall Experience
Rating:
4.0
The staff are always helpful and quickly resolve any concerns or issues. I am satisfied with my Uhaul experience!
alissa serrano
|
Overall Experience
Rating:
5.0
Very helpful staff. Becca contacted UHaul on our behalf to merge drop off and storage locker locations. That helped. They gave us cold water as we were leaving. We unloaded in 100° temperatures and were spent. I guess be then 5+ stars.
Carl Selfe
|
First Impressions
Rating:
5.0
Thank you for letting me use storage units awhile..
Unfortunately sad ain’t get half refund back lol
Thank you have a great daily
Audrey Busbee
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ann Durso
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Desiree Sands
|
First Impressions
Rating:
5.0
For the amount that was paid mthly air conditioner should be provided for all units,
JAcqueline Williams
|
Overall Experience
Rating:
5.0
Staff is very friendly and helpful! I was in a hurry and accidentally put my lock on incorrectly! I was out of town when they called so they assisted me in this by locking it up until I could get back to remedy the situation! This was my second time using them and highly recommend them!
Angela Hill
|
Overall Experience
Rating:
2.0
Water had somehow gotten into my unit. Many of my itens includung fireplace and sectional sofa were ruined by mold and mildew. Many other items were ruined by roaches and spiders. Definately would not reccomend this location for storage. Staff was friendly. Would rent uhaul equipment here.
Angela Henderson
|
Overall Experience
Rating:
5.0
Pattikirby I share this storage with my nephew Alexander Kirby
alexander kirby
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Giese
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yevette Gray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EJ Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ralph Ellis
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Lynodra Andrews
|
Overall Experience
Rating:
4.0
The outside ground at the of our unit door was covered with wasp nests. We had to go buy wasp spray to even be able to get into it to get our stuff out. Other than that it was great!
Luke Philbrick
|
Overall Experience
Rating:
5.0
Would rent a storage unit there again in a heartbeat if it ever became necessary.
Jack Curlett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amirah Horne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CYNTHIA OSBORNE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jamirror Brown
|
Overall Experience
Rating:
5.0
The young man who checked me in was incredibly helpful!! I needed assistance unloading my motorcycle and he was so nice and super helpful!!!
DANIEL COOPER
|
First Impressions
Rating:
5.0
Great experience! Staff have always been friendly and helpful and especially the gentleman that checked me out yesterday when I closed my account.
scott moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yevette Gray
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert reed
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kirby McMillian
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LYNNE KERRISON
|
Overall Experience
Rating:
5.0
Quick and easy.
Robert Giese
|
First Impressions
Rating:
5.0
Really grateful for the support and the first month free of storage unit! Great help especially with moving and getting settled into a new home.
JOEL JEZDAN
|
First Impressions
Rating:
5.0
Actual experience at phyical storage location was Excellent. Reservation of storage unit was Poor due to Uhaul online reservation not being honored by storage location. Would recommend storage location but would not recommend online and phone reservation.
SHAWN ZHOU
|
Overall Experience
Rating:
1.0
I have been a customer for 5 years and they have gotten worse over the years. Place isn't being taking care of at this location. The manager is rude . When you try to tell them you paid they argue.
Everett Bronson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosemary Williams
|
First Impressions
Rating:
5.0
Hated to leave ,miss kersten has a fine crew! BUT!!! You need to redo the parking lot, it's time! 😁
ray knaff
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA STONE
|
Overall Experience
Rating:
5.0
Zach was very helpful in getting me a storage unit and then walking over and showing me how the alarm system works.
Uhaul Bellview did not honor my original storage reservation even though I had called ahead to confirm it. I had to settle for a medium sized unit at Uhaul Downtown Pensacola. It does not appear storage reservations are honored at all by Uhaul locations.
SHAWN ZHOU
|
First Impressions
Rating:
1.0
Rented was was supposed to be a climate controlled unit. Owner/Manger allowed homeless person to live in unit two spaces from mine. Exterior door was constantly left open, so there goes climate controlled!! My unit had rats/ mice in it eating my things. Paid extra for insurance only to be told nothing could be done, had to have receipts for ALL my things in unit. Can't produce receipts for 100 year old pieces of furniture that was handed down. Day I removed my belongings, unit full of cockroachs and I don't mean two or three, I mean full of roaches and the entire building smelled so badly from person living inside his unit, my son and I could barely stand it. Had to bug bomb my garage three times before I could start moving my things into my new home.
Owner/manager refused to pro-rate rent so I lost money as well.
I would definitely NOT recommend this storage facility.
Catherine Junkman
|
Overall Experience
Rating:
5.0
N/A
Kirby McMillian
|
First Impressions
Rating:
4.0
In the 5 1/2 plus years we rented we had no problems with the property or the employees.Henry the maintenance man was always helpful.
EUGENE HANSEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leah Blackmon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rosie smart
|
Overall Experience
Rating:
3.0
Priced too high.
Kimberly Bauer
|
Overall Experience
Rating:
3.0
The climate controlled storage was one of two I rented and it was full of roaches and palmetto bugs. Head to bring all the boxes home unpack them in the front yard and repack after the roaches were removed from the contents. Not sure if it has anything to do with it but there was a homeless guy living in one of the units in the same building.
Kevin Izzi
|
Overall Experience
Rating:
5.0
They were extremely helpful and friendly.
Romano Pasquali
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
linda sawyer
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Mickey Thicklen
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alexander Pearce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katrina Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela Henderson
|
First Impressions
Rating:
2.0
We secured a unit one year ago. Every six months we received notification that our rate was being increased another five dollars. If we weren't living overseas, we would have changed facilities at the notice of the first rate increase. After this, I wasn't surprised to learn that they don't prorate the month if you move your belongings out early.
Juliet Reep
|
Overall Experience
Rating:
5.0
The manager at this location was AMAZING! The other staff as well was helpful and polite. Made all my requests easy.
Jared Sconiers
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Henry Krzywda
|
Overall Experience
Rating:
3.0
The inside climate controlled storage is not climate controlled by any reasonable normalcy. The ac needs to be repaired or turned on as the humidity level was stifling.
Kevin Izzi
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOHN HINMAN III
|
Overall Experience
Rating:
1.0
The unit leak (#31) . I told two U-HAUL employees at different times about the leak nothing was done. But I did receive a letter for a rent increase. So I move out to a better storage facility.
ALBERT BROWN
|
Overall Experience
Rating:
5.0
Great team. Very knowledgeable professionals. Thank you for taking care of an old lady like me. I highly recommend you do business withthem. Pace blvd location in pensacola is the best. Absolutely wonderful.
aretha watson
|
First Impressions
Rating:
5.0
Absolutely loved the atmosphere in the office. Everyone flowed and worked well together. Lots of energy and pleasurable. I definitely will use their services again.
Ursala Brackett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MauryOlando CassimeerJr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONNA DEAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David Hill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latasha Branch
|
Overall Experience
Rating:
3.0
They could be more helpful with information about things .
Everett Bronson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wendy McCullar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Regina Young
|
Overall Experience
Rating:
5.0
Great 👍
Charmane Jordan
|
Overall Experience
Rating:
5.0
The truck I rented windshield has a fast drip water 💧 leak, driver side dripping on steering wheel and cargo area boxes got soaked had to throw away some items.
L C MCCULLAR
|
First Impressions
Rating:
3.0
Staff was great…
Elizabeth Czaplewski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nikita Reed
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheila mcneil
|
First Impressions
Rating:
5.0
The staff has treated me very well and truly helpful in assisting me when I fell behind im very grateful,I've had my storage 17mos
Netta Lewis
|
Overall Experience
Rating:
4.0
Hand carts being available to move items was a great assistance
Christy Swann
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KEVIN O`DONNELL
|
Overall Experience
Rating:
5.0
Staff was very helpful
John Henry-Lake
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DAVID WIDEMAN
|
Overall Experience
Rating:
5.0
I want to thank you for been so kind and understanding with me at a time when I need more time to pay my bill. Once again Thank You
Melissa Rich
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Sylvia Tisdale
|
Overall Experience
Rating:
4.0
The only problem I had, I was uncomfortable to go there at night when I was alone.
Kathi Ward
|
Overall Experience
Rating:
1.0
I was told I could access it 24/ 7 I finish moving to store my stuff and it won’t let me in, I call the number and no one answers
Sidney Wallace
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joe Poarch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tranesia Harmon
|
Overall Experience
Rating:
3.0
Door never worked the entire year I was there, also never got a key card. Lighting was inadequate and I found myself needing a flashlight during the day
Aaron Hansen
|
Overall Experience
Rating:
5.0
Awesome customer service. Ease of use and convenience is great.
Kimberly Bauer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Justin Gailey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ryan mccool
|
Overall Experience
Rating:
5.0
The employees were friendly, efficient, helpful and kind. We relocated from VA a month ago and they greatly assisted with and made easier the transition of our arrival with the truck and the unit. I will 100% use this location again if / when we move to another home. Thank you!!
Amy Matthews
|
Overall Experience
Rating:
5.0
I Tell All My Friends An Family
Very Nice An Well Rent Again In The
Future Thank You Very Much.
Glenda Shannon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Florine Bradley
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JERRICA BUCK
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Felecia Neloms
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROGER WINDELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
herman Mcdole
|
Overall Experience
Rating:
2.0
They act like they didn't want to be there
martha thomas
|
Overall Experience
Rating:
5.0
Great folks here. They took excellent care of me.
Almost makes you move again.
Almost
William Benbow
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
corey reitz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
valorie Marshall
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cynthia Lautenbach
|
First Impressions
Rating:
4.0
Needs better access to the back of the building, there's only one door.
Anthony Savage
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Justin Nguyen
|
Overall Experience
Rating:
5.0
Our unit leaked during Hurricane Sally (Unit 41). A family heirloom was ruined. We purchased the insurance, filed a claim, and was paid for the physical loss. However it was an irreplaceable piece of family furniture. Just FYI.
Steve Hughes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cory Jones
|
Overall Experience
Rating:
4.0
bathroom hours in closed storage area. sh#t my pants because it was locked
Jeffery Herrick
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Danil Pelowich
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delaney Miller
|
Overall Experience
Rating:
5.0
Awesome people at this facility. Thank you all.
Danil Pelowich
|
First Impressions
Rating:
5.0
I reserved a unit days prior to a move when we got to town I called and talked to Kristen. Then when I arrived a super nice guy got me all hooked up. This is my first time using a storage unit so he even walked me over showed me how to use the check in machine and even let me borrow a lock till I got back with mine. Overall my experience was awesome!!
Sarah Nilsen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessie Lee
|
Overall Experience
Rating:
5.0
I had done an online reservation and when I got there no unit was available. But he quickly did a juggling act and found me a unit and I was ready to go. Always accommodating.
Wendy McCullar
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VALERIE FAGAN
|
Overall Experience
Rating:
5.0
Everything went very well.
Danise Farrell
|
First Impressions
Rating:
5.0
Kiersten has been a great professional. The need I had for storage with safety and convenience was understood. The needs I had for a move to another state were managed and a plan for loading, travel, and unloading were accurately predicted. Every employee was professional and pleasant. Kiersten’s friendly approach as she delivered information was appreciated. I had the opportunity to see Kiersten and her team responded to unreasonable demands by this talent of presenting options and information which calmed the situation. Kiersten does a fantastic job. Thank you!
Belinda Trollinger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael hooker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy Perry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ebonee sims
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ann meador
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Connie Winggate
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve Hughes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kirtis Hackman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kirtis Hackman
|
Overall Experience
Rating:
5.0
TIFFANY AND THE OTHER GIRL DO A GREAT JOB I BEEN THERE FOR ABOUT 4 OR 5 MONTHS AND THEY ALWAYS MADE SURE I WAS OK ASWELL AS MY UNIT I COULDN'T ASK FOR A BETTER PLACE TO KEEP MY STUFF STORAGED THEY ARE WONDERFUL PEOPLE THANK U GUYS UNTIL NEXT TIME.....
armando danzot
|
Overall Experience
Rating:
2.0
Staff was not knowledgeable concerning the insurance requirements (type, coverage).
After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual.
I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I’ve under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.
Seth Moorman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry Mastaw
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES DEPPEN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
florine bradley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vincent king
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHARLES DEPPEN
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
barbara givens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN GIELOW
|
Overall Experience
Rating:
5.0
Used for about a year. Completely happy
Jerry Good
|
Overall Experience
Rating:
1.0
My furniture was damaged although it was in a air conditioning unit, the manager Krissy at the pace Blvd location was rude and unprofessional to the customers
Sheila Grace
|
Overall Experience
Rating:
1.0
There were multiple rat droppings in my storage. Though I have the insurance I have had nothing but the run a round for my damaged belongings. I was unable to receive help of any kind. I got multiple mix instructions through out the whole process.
Laporsha yates
|
Overall Experience
Rating:
4.0
There was only employee working on a busy Saturday morning. The employee maintained his customer service with an exceptional attitude. However, the waiting in line period was too long. I was there at 820am for a reserve pickup 830am but I was not seen until 900am. There were 7 customers waiting behind me and 3 in front with 1 employee on the site. That's unsatisfactory. Nevertheless, that employee deserves an unscheduled day off!
Rita Dixon
|
First Impressions
Rating:
2.0
The people were rude!! And the assistant manager (a female) was extremely rude over the phone.
Jadah Walker
|
Overall Experience
Rating:
2.0
Order a 26 truck got a 20 feet which was horrible and the service was bad!!!!
Willie Warren
|
Overall Experience
Rating:
5.0
Very impressed with the ladys there
STEVEN GIELOW
|
First Impressions
Rating:
5.0
Tiffany, Timothy and all the staff at the Pace Blvd store in Pensacola store have been wonderful!
darlene paxton
|
Overall Experience
Rating:
1.0
Workers do not care about customer experience. Service is so bad I rather pay extra for a better storage/ service. Late fees are unbelievable high. No other storage charges that much. LOTS OF ROACHES
alyssa rodriguez
|
Overall Experience
Rating:
4.0
The guys were extremely helpful.
vanessa ruark
|
First Impressions
Rating:
5.0
Great storage since over the years
BETTY JONES
|
Overall Experience
Rating:
1.0
The place my storage unit was located was great, but the national call line is a disaster!! They have no clue what is going on and overbook places etc...
Tammy Rooney
|
Overall Experience
Rating:
5.0
Easy process to rent van and storage unit. Will do business with again.
Adam Sznyitar
|
First Impressions
Rating:
5.0
Everyone very helpful
Stacy Sherman
|
First Impressions
Rating:
1.0
My experience with U-Haul was not a very good experience although the workers were great what I expected I did not receive, asked to have a bigger storage unit I was told the unit was not available
SANDRA BRYANT
|
First Impressions
Rating:
5.0
Very quick and easy to set up my self storage unit. Highly recommend U-haul.
Randy Vandervoort
|
First Impressions
Rating:
5.0
The people here at 2817 N Pace Blvd, Pensacola, FL 32505 uhaul are very helpful and friendly staff.
Benjamin Cadeau
|
First Impressions
Rating:
2.0
Mice from the storage unit I rented destroyed a lot of my property. I asked if they had a mice problem before renting it and I was told "no," they flat out lied. Thank God for insurance.
jennifer tooson
|
Overall Experience
Rating:
4.0
Everyone was very helpful.
debra jones
|
First Impressions
Rating:
3.0
Didn’t have a problem.
Nicholas Orbann
|
Overall Experience
Rating:
1.0
Not a good place to rent a storage unit
Mathew Keyhea
|
First Impressions
Rating:
2.0
No one ever there to wait on customers.takes forever to get waited on..lazy people thst work there
ALBERT BROWN
|
Overall Experience
Rating:
2.0
Duplicate charges after informing card on file was declined and requested additional payments option. Billed for storage after move out.
Christine Gearhead
|
Overall Experience
Rating:
5.0
Awesome place!!!
LATISHA SAMPLES
|
Overall Experience
Rating:
5.0
I would like to thank everyone at this U-Haul center especially Xavier Johnson & Tiffany Bennett for making my U-Haul experience great! Moving is very stressful but they made my experience carefree!
Kelly Braswell
|
Overall Experience
Rating:
4.0
TIMOTHY IS THE BEST GUY THERE ALWAYS GOES AN EXTRA MILE FOR ANYONE....
sandra savage
|
Overall Experience
Rating:
5.0
Thank you
michael hinman
|
Overall Experience
Rating:
5.0
Great employee
NAKISHA JONES
|
Reservation
Rating:
5.0
Great employees took very good care of my needs
Nakisha Jones
|
First Impressions
Rating:
5.0
Helpful staff, clean and convenient facility and overall easy to deal with the return process and unit rental.
mckenzie lovelace
|
First Impressions
Rating:
4.0
I was with you guys for 6+ years with no problems. Thanks
KAREN WASHINGTON
|
Overall Experience
Rating:
4.0
What I expected.
Tommy Kimble
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff. I survived Hurricane Michael and working with the people at this U Haul office made dealing with the stress of the situation much easier. Thanks to everyone who helped
alan wackowski
|
Overall Experience
Rating:
5.0
The staff was very helpful and took care of me when I began my service.
Christopher Wentz
|
Overall Experience
Rating:
5.0
Overall experience is excellent. Clean and accessible 24/7. Staff always at hand for inquiries and assistance.
Milagros Schroeder
|
Overall Experience
Rating:
5.0
Needed access code when lost card and customer service.
Kelly Braswell
|
Reservation
Rating:
5.0
No complaints!!
lynnay jones
|
Reservation
Rating:
5.0
It was a great way to move when they set up storage and pay for the first month of storage! Customer service was friendly and helpful with what equipment I'll need for my move!
Kim eason
|
Reservation
Rating:
5.0
Sam makes the other employees work above and beyond which causes the team to be worn down, A team you works together for the bigger cause,The company. Hats off to Henry, Tiffany, and Timothy. 1 Love
Dionne Robinson
|
Overall Experience
Rating:
5.0
The young man who patiently waited on me and several othwr customers was efficient, helpful, and personable. Plus he is very good at his job. You have an excellent employee.
Timothy Eovino
|
Reservation
Rating:
5.0
Thank you, Tiffany and your staff, for your patience and concern.
Willette Williams
|
Overall Experience
Rating:
5.0
I felt that Tiffany and all the folks that work there took pride in there jobs and truly wanted the customer to feel valued, or at I did. I feel Tiffany and the rest deserve praised recognition.
Michael Kyker
|
Overall Experience
Rating:
1.0
my belongings were destroyed via roof leaking into area and ground animal digging into the room from floor
i need assistance to file claim for damaged and ruined items