Customer Reviews for U-Haul Moving & Storage of E Ridge

Rating:

1.0

I selected the 24/7 option to pick up my truck at 6AM because my moving helpers wanted to get started at 630AM. When I got to the Uhual store @ 6AM, the app would not recognize that I was onsite even though my location was turned on. The owner (Daniel Butterfield) arrived at 630. In a panic, I begged for help. My movers had been paid and booked foar a total of 3 hours that started at 630. The clock was ticking. Not only was the owner rude (making it a point to tell me he doesnt open til 7AM), but he was also unbothered that the app was not working. He insisted my location wasnt turned on. I showed him it was and also showed him the app was not recognizing I was onsite. He could care less. He finally manually checked me out a truck but I lost one hour with my movers due to the wait time. I was not reimbursed. I was not accomodating at all. The owner could care less. DO NOT rent from this location. You are guaranteed a MESSY move that will cost you money! Go to a location where the owner will be kind, courteous, and helpful when Uhual App falls. Sincerely, Lost $225

Rating:

5.0

Staff was great and knowledgeable of equipment available

Rating:

5.0

I don’t tbink I went 55 miles but it was ok

Rating:

3.0

The U-Haul truck that we rented was poor maintenance it would not pull a heel. After it would get hot it would not climb a hill it would backfire and spit and sputter we were very unhappy with the truck that we received and then on top of that we actually were charged way more than what we were told we were be charged

Rating:

5.0

Again another great experience. We were a little short with gas so he allowed us to go and fill it up and bring it back so we were right on the money just went out of his way. Really appreciate the kind and amazing customer service with Uhaul .THANK YOU THANK YOU

Rating:

5.0

The check out process was easy I just left the keys and walked away no paperwork to sign the 2 gentleman were very kind and thanked me for using uhaul

Rating:

5.0

gets kinda jumpy. almost like its slipping. but overall great

Rating:

5.0

Nothing. It was done before the time I was promised

Rating:

4.0

Web site helped, but more details and closer shots would have made directions more clear with ratchet use. Also, one instruction said to leave car in park in dolly. It didn’t say that was only while loading. Could have really damaged my vehicle if I had driven down the highway that way!

Rating:

5.0

Same criticism about the app as above

Rating:

5.0

Nothing, I was very impressed with the way the drop off was set up. The attendant was very thorough and asked if there were any problems and I told him that the truck was great to drive and the only thing that I saw was a backup light was not working and he changed it right away.

Rating:

5.0

The service at this facility was very good. However, U-Haul should do a better job of describing the equipment. The trailer I rented was chosen for its wide 74"deck, yet the rear gate and entrance was much smaller at 54". It doesn't do much good to have a 74" deck if you can only load 54" on the ramp. Other than that, the rental was fine.

Rating:

5.0

The man who works there and rents out trucks and runs front office is excellent very friendly

Rating:

4.0

If it's set for mobile checkout (even if the store is open), it should require going in to get the key.

Rating:

5.0

Great customer service, hitch was installed professionally and done in a timely fashion.

Rating:

3.0

The truck I received had a leak in the cab on the passenger side also the back has multiple leaks which got my stuff wet.

Rating:

5.0

Truck was clean but the blankets were not, moisture and smelly, leafs in them.

Rating:

5.0

Rental and reservation was perfect. Great U-Haul center.

Rating:

5.0

Always do a very good job.

Rating:

5.0

The tires on the Uhaul where bald, the truck shake so bad felt like I was going to break down any moment.

Rating:

5.0

U haul is a great company. Good equipment and good customer service. 5 x 8 trailers are a great size and easy to pull.

Rating:

5.0

Little beat up but pulled great.

Rating:

5.0

reservation and rental were perfect!

Rating:

1.0

I put down yes for the equipment but when driving the truck it would randomly get stuck in 4th gear and rev loud until I hit the gas again, also I was charged $200 for “missing/damaged equipment.” When in reality I did not damage anything and did not lose equipment. I was informed I was charged because the appliance dolly I rented was not returned when in reality it was placed in the back of the truck and also locked in the truck once I dropped off the truck. I attempted to get it figure out because I have multiple people who could attest that the dolly was put in the back of the truck but was told I would need to call back on Monday to speak with the GM. Also while I was there I pointed out that one of the U-Haul associates that was in the store was the person who brought me the truck and the dolly, he then tried to say that I must have forgotten it at my home or it was stolen from the truck because it wasn’t locked…which again I explained to him that it was indeed locked when I left but still he tried placing the blame on me.

Rating:

5.0

Mr. Butterfield was working alone so he had to divide time between waiting on customers and installing my hitch. Two employees would be nice at least during busy times.

Rating:

5.0

Everything and everyone were great.

Rating:

1.0

My check-in and equipment pickup were excellent. However, I received call the next morning asking why I haven't returned the truck because it was scheduled to be returned at 8am. I explained it was scheduled until 8pm. The person on the phone continued to tell me its due at 8am until I passed the phone to my husband. Afterwards, the U-Haul person said don't worry about they will work it out. He eventually put a pending charge on my card for an extra day! This began an all day back and forth with corporate and the manager Daniel, whom told me that he person that called was not rude and combative because he was sitting next to him. The entire ordeal was due to the person that check me in simply made a typo and the misunderstanding, on your part, could have been resolved with a simple phone call to the other employee. This explanation does not fully reflect the problem resolution and customer service failure.

Rating:

3.0

The running lights on trailer didn’t work I know I probably should have checked them myself before I left but you would think that they would check your lights before you leave since they hook everything up

Rating:

5.0

Mr. Patterson had great customer service. He was really nice and helpful

Rating:

3.0

Better parking spots & some staff seemed lazy.

Rating:

5.0

Nice guy at the counter, was very friendly and professional.

Rating:

5.0

The 2 representatives on site were very helpful and accommodating. I made a equipment change at the last minute and it was no problem. I will use this location again. I often rent from uhaul . And this location is also convenient for me and we'll equipped

Rating:

5.0

good customer service, friendly, and answered your questions.

Rating:

4.0

Immaculate, new, safe unit. Seamless process.

Rating:

1.0

Couldn't see out of the passenger side mirror. Also it has much less gas than stated.

Rating:

5.0

Despite change overs in employees, this location has always been friendly, courteous, and accommodating. Thank you!

Rating:

4.0

Put more signs to direct where to park

Rating:

5.0

Danny and staff always give great service. I don’t go anywhere else.

Rating:

3.0

Awesome

Rating:

5.0

Danny and his team do a great job, all of the time. I rent a truck from them several times a year.

Rating:

5.0

Made it easy

Rating:

4.0

easy drop off and very helpful

Rating:

5.0

I didn't have any problems reserving, picking up or returning the 15' U haul I rented. Employees were friendly and helpful

Rating:

5.0

Everyone was helpful and friendly

Rating:

5.0

Easy and quick pickup process and very kind folks. No issues on my end.

Rating:

5.0

And your Cree are professional and so courteous!! Thank you for hiring such special caring people. I went to your store on Ringgokd Rd., Chattanooga, TN 37412. It is the East Ridge section of Chattanooga. The two men were on duty 01/14/24 around 2:30 p.m. or alittle later. They were great and gad me on the road in no time. Mrs. Gilbert.

Rating:

2.0

Trailer had a hole in the roof therefore soaking and ruining all our stuff

Rating:

5.0

Need brakes bad but I dealt with it everything else was ok 👍

Rating:

4.0

The inside of the van was dirty. Dried mud, etc. The man who waited on me was nice and effecient

Rating:

5.0

Everyone at this location has always been very nice and helpful

Rating:

4.0

A Tire on trailer only had 30 lbs of air when it should have had 65 per lettering on tire. I put air in it at home. Pulled trailer 800 miles and never lost air.

Rating:

5.0

Had a very good experience at this location. Both the employees were polite,friendly and efficient. Easy to get setup and out the door. Great service and will definitely use this location again if the need arises.

Rating:

3.0

The van I rented was absolutely filthy. So much so that I didn't want to place my items inside and I actually stunk after being inside of the vehicle. Garbage all over the floor in the back, including tissues... The location was convenient and the service was fine but the vehicle was not.

Rating:

5.0

Everything was good

Rating:

4.0

So, the older gentleman helping me was very friendly, but the younger guy I talked to the second time didn’t even look up from his phone and was not helpful. The facility is clean, though the storage unit looked pretty worse for the wear and kind of made me worry about leaving my things there. No lights in the units, hole in the wall between my unit and another unit, etc

Rating:

5.0

Thank you so much for handling my family items with care and security.

Rating:

4.0

The owner and the new guy Patrick were very helpful.

Rating:

3.0

I wish you guys could prorate the rent amount. I was upset that I had to pay my rent amount for the storage unit for one day. I moved out one day after my due date. Due every 29th. I couldn't move out until Sunday the 30th because of our work schedule. Paying the prorated amount would have been better than paying for a rental that I wouldn't need. Please address this issue. By the way the move out date is wrong on this email.

Rating:

4.0

Helpful service, and courteous..

Rating:

1.0

The man there was not a people person at all. Never smiled or even wanted to talk. Made me feel uncomfortable also wanted to charge me 25 dollars to put a peace of wood in the trash