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Cheryl M | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of East Casper
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Move out was the 6th. I had until the 9th. But that didn't matter , you claimed I owed for another month. If you're employee's do not know how to do their job's then maybe they should be greeters at Walmart.
GEORGE F | Overall ExperienceCustomer Service was great and fast getting us on our way.
Juanita FExcellent service! Location is easy to get to and easy to get out of.
Michael HI currently have a storage unit at uhaul and on the day i moved in i rented a truck and the staff was very helpful and courteous
DEE P | Overall ExperienceWe love U-Haul and how convenient it is
amber cDirections on how to get in AND out of the building with a vehicle we're not stated online or in-person. Although I rented my unit online I had to go into the office to get things clarified. After I had stored my stuff, I had to call to get instructions how to open the overhead door. The young man that came to help me was very courteous and helpful.
Rebecca K | Online Move InTrailer had a list of maintenance that needed to take place on it
Andrew LI never reply to surveys, but Devin Taylor’s outstanding performance deserves a shout out. THANK YOU DEVIN!!!
Mary FMoved the last load while it was snowing. It was super nice to be able to pull in out of the weather to unload.
David t | First ImpressionsAll was great until last couple days. Went in to check when my payment was due and some kid started asking a bunch of questions about my storage unit l have had a unit with you since you opened that facility He told me I couldn’t get in without this new card I had been using a code He said I got an email explaining that you had stopped the codes for entering about a month ago. Well I never got an email of this type ( was not happy )I used this unit as a business storage and many times was after 7 pm but before the 10 pm cut off to stop on my way home to drop off product This was not the case this time so I was lucky. I am not sure but there have been at lest 5 different people as mangers since I started renting there anyway I went to call back to see if I left a month early if my money for April ( which was paid in Dec of 23 would be refunded. Waited in the phone for over 40 minutes and no one answered call the other store and did get a I think so but not sure. I went back total cleaned out unit went to front desk and ask if someone could come with me to make sure it was cleaned to there liking and he told me he had no one there to check it I went and took pictures to show him but I guess he found somebody and was cleared Overall it had been a great experience except the last couple days and the feeling from employees owell we really don’t care how you feel
Douglas M | Overall ExperienceCustomer service was phenomenal! They were helpful and great assistance.
Marci CNothing…it was easy and the staff very professional and welcoming.
Shelley LMake sure the equipment numbers match what’s on the contract and that the fuel level is accurately reflected on the contract.
kim hThe staff was very courteous & helpful! We were out at the last card scan, I believe it was the 22nd. Also, I wasn't sure if you needed the key card returned? Thank You!
Debra Y | Overall ExperienceAssistant Manager Devin was very pleasant to deal with. Very courteous and professional. i wish more young people would be as concerned about the way they come across. Devin may, or may not, like his job, but he did it cheerfully and kindly.
jack pI love the app
Wendy CHave the employees understand how to charge. We were charged an outside cleaning fee on both rentals. We did drive from Alaska, so they were dirty and I did rinse them off. However the trailer was filthy when we picked it up. The person checking them in had to keep going inside for advice.
Joe SThe person who waited on me was professional and courteous.
Jeanie LN/A
louise pGood and friendly employees, fast service and for pickup and return. Will use again. Thanks
Stewart sI loved everything except Christmas Eve and Christmas Day being locked up. I’d hid Santa presents in storage and couldn’t get them. It just made for an adventure for Christmas.
NATASHA R | Overall ExperienceThe drop off location employees were very unprofessional not helpful at all they tried to tell me to leave and they were not gonna give me a receipt I was told at the pickup location because I was using a cash app card I would receive 100 dollars back but was told I only get 60 and they need better communication skills none of them knew anything it was very bad after a 30 hour drive to get horrible service
Jeanette SI was told that the truck I rented had been recently serviced. However, after a few gas fill ups, I was walking around the truck doing a quick inspection and noticed that the front tires were showing the steel core! I called roadside assistance and the waited 90 minutes for a service provider who ended up canceling without letting us know. 12 hours and a hotel stay later we finally got 2 new tires and back on the road. However, after only 375 miles to our destination, one of the brand new tires was already down to half tread. The ride was extremely bumpy and needed an alignment terribly (the service provider who changed the tires agreed). This entire situation not only added an entire day to our travels, but should never have occurred because we were told that the truck was recently serviced.
Brandon WThe person that helped me and went over what he should of to help me out
cody k | First ImpressionsDropped of truck and employees was to busy on a personal phone call to check in the truck told me I would receive an email. Waited 3 hrs never received a email so I called to make sure they checked in truck. Employee who answered phone would have to go see if truck is actually returned. I said I was there about 3 hrs ago. Was told he would check and get an email out right away. About 30 min later finally got an email. Again good thing I double check Uhual employees.
Joshua IMarcus and the other associates were great, made understanding charges simple and was a clean decent experience. Thank you.
dylan dSmooth quick rental process
stephanie o | First ImpressionsNothing
Mark yLate containers. I had two. One of the containers delivered was NOT mine. After already being LATE I was already upset. The forklift had a flat. 2 hours later it finally arrived. I’m disabled so my help has to readjust their schedule. Uhaul had NEVER made this RIGHT. Yes. I have a claim! NO WORD!! It’s been OVER A WEEK!!!
Cynthia GI was told gas tank was full at pick up, it was not. I returned it full, and believe it probably cost me about $10 more than it should have. This was addressed at the time I returned vehicle, no compensation was done.
JAMES CI reserved a truck at my local U-Haul. Next morning I received a call from U-Haul that my community has no open locations. The CSR helped me get the truck I needed from a location about 30 miles away, was kind enough to adjust mileage & assist with making sure I got what I needed. Overall U-Haul experience WAY better than the last experience I had with U-Haul. Thanks to good service, this was a very positive experience. Thank you!
Colleen RThe new card system to check in and check out is a complete hassle the last thing I want to have to remember to do after moving a thousand miles is use a key card to log in and use a key card to log out while keeping track of keys gas mileage mileage on a truck and all of life's other stresses at the same time it just seems like an unnecessary and definitely unwanted addition to your systems which is up until now being satisfactory.
Russell W | First ImpressionsI have never rented a U-Haul before. This experience was excellent. I would highly recommend the Casper U-Haul if you have any needs in moving.
Loren AEverything was great
Harvey C | First ImpressionsThanks for the assist with the storage units.
Shane SExemplary performance.
Thomas LBest wishes for the holidays.
Thomas L | Overall ExperienceAll of your trailers should have the plug adaption already with them and the system should keep the cards of resvations
TERRI YThe Casper, WY location was VERY helpful by walking me through the process. They were also responsive and easily accessible. I would recommend this individual facility and would do business with them again! However, the shipping process and the corporate operation was TERRIBLE! The fact that my U-Box was lost for several days and I was kept in the dark about the situation was extremely disappointing. Corporate literally called me two days AFTER my box was delivered (I was aware of this due to the receiving store calling me) apologizing that they still had no idea where the box was... I will 10/10 not utilize the U-Box services if I move long distance again.
Kelby BThey adjusted my price for a death and very helpful. I appreciate them alot
Kristina BExcellent customer service!
Donna LI reserved a 26 foot truck online for one way 2 weeks before I needed it. Arrived at the facility to pick the truck only to find out that they had rented the 26 foot trucks and only had in town trucks. Why should I reserve one if you’re not going to honor the reservation. I had to bring it back from my new home and get charged for travel miles both ways. The next time I need to rent a truck I will find an alternative to Uhaul.
Sean MThe uHaul ap is useless and worthless. What is there is confusing. There is NO ability to track your belongings, customer service has no way of tracking your belongings. Almost impossible to talk to a person at the location you call. I will NEVER use U Haul to ship long distance again and will warn others if the same.
Shelley AThere’s nothing U-haul can do for improvement. The service that I received was awesome.
BEVERLY PStaffing knowledge for all that answer queries is very limited to none!! Transferred around, told will call back, sent documents with no explanation, by email. Dealing with U-haul in Ontario was fabulous!! Albeta has been very challenging, all staff should be trained to assist.
Joan GService person was great when I picked up and dropped off
Jim BEveryone was very professional and courteous. Absolutely no issues. Thank you.
Laura D | Overall ExperienceAwesome drop off location, huge parking lot, covered return area, plenty of boxes and packing materials if needed
Kevin KVery nice people working here and the set up was fantastic! Very polite and very quick and effective!
Evan DThey tried to charge us more money not acceptable. I was told 10 times that he kid running the show was the assistant manager and basically he told me the associate it Douglas wy didn’t know what she was talking about! I can guarantee this the U-Haul dealer in Douglas Wyoming is very knowledgeable and professional!
Jeff ONothing to improve upon, facility clean well organized. GM Corey he is amazing he has to be one of the most professional polite and friendly people.
PATRICK VRented 26’ truck ramp was broken had to load and unload from the ground to the rear deck.
Larry BI was surprised how fast it was to rent on line and to pick up and drop off the total experience was very good.
KIMBERLY GYoung man receiving the return was very friendly and polite.
PATRICK VCorey was absolutely wonderful and I would definitely recommend friends and family to come here. He went above and beyond his expectations and mine. I really can't say thank you enough!
Maria W | First ImpressionsMore information on the check in and require check out would’ve been great
Valerie H | Online Move InCory B is a credit to your operation. His knowledge of your products is beyond my expectations! Thank you Cory B!
William BWeb site didn't update correctly when shipping. Had to call to confirm shipping and location. Could not rely on web site for update.
Victor TThank you your staff is exceptional and Cory went above and beyond to help me and my family out... you have an exceptional staff representing you location in Casper
Dawndannette v | Overall ExperienceNow I can not speak for the other Casper Location as I did not use that one and I do have to say the General Manager was decent in putting in for the refund, But that is why the 1 star rating, because I rented a pickup & a car hauler only had the car hauler 2 days the truck for 7, the car hauler was not taken off ( now gotta wait for a refund for the day,s I did not have it?? ) Also I was informed that since I brought the truck back with MORE GAS than when I got it I would be charged for that ?? when that got started who knows, so burn out your gas, now as said b4 the G.M. is getting a refund on the extra days for the trailer, But I would stay away from the location at 4000 E. 2,nd St. Casper WY.82609 if I were you.
Ronald FDealt with Cory! This guy is professional and incredibly smart.
Danny MLove the new Gm and Alice both amazing
Shanell MNothing. Manger Cory was incredible I will be back. Dude deserves a raise incredible customer service.
Jacob EMy customer service rep incorrectly noted the the gas gauge. I drove this Tuesday and Wednesday for a total of 6.8 miles. There’s no way the gauge went from just above half a tank to just below it. I look forward to not being charged for that.
colin gTrailer was really nice but had not been swept out.
Curtis GStaff was amazing! Friendly. Accommodating. And knowledgeable!
Teena SI didn’t even get the truck for a full 24 hours though I paid for it, I was put on a wait list to get a call when their system came back up so I could rent out a truck, I had to be the one to call them again and by then they were out of the truck they quoted me so when I went in to get a trailer instead since that’s all they had available for me, it was still more expensive then what they quoted me. The people were very nice but still frustrating.
Lillian CThe good: prompt and friendly service. Clean installation The bad: Had verified with a person on the phone that I was getting a 2” receiver ordered, ended up finding an 1 1/4” hitch installed when I picked the car up. Time was critical so I’ll survive with an adapter, but it’s not the outcome I was looking for.
Emerson TThe unit is perfect! Great customer service!
Laura D | First ImpressionsWe loved this storage facility: climate controlled, clean, secure and accessible.
Vernie L | Overall ExperienceThe online move-in process was easy and convenient, but when we got to the facility, there was still a green tag on the unit and no lock inside. I don't know if I skipped a step in the process, but I was expecting the unit to be open and a lock to be in the unit. We called the desk and was able to go inside and get the lock.
Kimberly B | Online Move InMy rent kept going up and my due date could not be moved to a better date for me so I moved to a new unite it's cheaper and the date was moved so I could pay it in time sorry
Autum S | Overall ExperienceEasy, clean friendly staff
Leigh B | Overall ExperienceAlways clean and maintained
BRADLEY E | First ImpressionsI don't understand why the U-Haul box was not allowed to be placed inside the U-Haul unload bay. They could only drop it on the side of the building. This is illogical since it was a U-Haul box to U-Haul storage transfer. If the box was allowed to be dropped inside the bay this would have made my storage transfer easier.
melanie c | First ImpressionsThank you for keeping the storage space and area well maintained and secured. If I ever need a storage again I’ll definitely go to Uhaul.
ERIC B | Overall ExperienceWas treated very well as a customer. Would use them again!
GALE H | Overall ExperienceNice sizable storage units. Decent pricing. Staff was easy to work with and very friendly.
Kenneth F | Overall ExperienceMy experience was great. They worked with me and were kind when I misunderstood something.y
JUDY M | Overall ExperienceExceptional Customer Service 🥰
Bernice H | Overall ExperienceStaff was very helpful and professional!
John M | First ImpressionsEvery employee at this store was friendly, knowledgeable and helpful.
Kerry R | Overall ExperienceGreat gm she went out of her way to help my family
Cody K | Overall ExperienceStaff, especially Cory, were helpful and friendly. I like it being indoor. It's neat and clean.
JUDY M | First ImpressionsThe garage opener only worked on the opposite side of building. Would have gave 5 stars if not for the door issue
RICHARD B | Overall ExperienceReally clean storage. I would recommend that they fix the roll up doors . They almost never roll up when you get there and also there really should be some sort of warning for people trying to back into a roll up door so they know that unit is occupied and nobody else has damages to there cars by a uninsured driver , otherwise it’s a great clean safe storage . I would rent here again
Brandy M | Overall ExperienceEveryone did a great job and deserve a HUGE RAISE!!!
MARCOS T | First ImpressionsCassie Needs More Help There. She Was Slammed W/ Customers Hence We Ended Up Waiting A Bit. Between Answering Phones & Trying To Help The Customers She Was Really Busy But Excellant Customer Service. Thank U.
Bernice H | First ImpressionsI would have liked to have a list of open units with a map so that I could pick the unit I wanted. I ended up with a unit in the very back of the building very far from all doors, which made moving in difficult. I was happy to discover carts to haul our stuff with because the unit was so far from the entrance. There were no instructions on how to check in and out and how to turn on security for the unit. No posting stating that checking out was turning on security, but signage stating that not turning on security would result in a lock out, leading to worry of being locked out of the unit due to no way to turn on security.
Megan S | Online Move InThis place is amazingly clean ... every staff member is so professional and helpful. Jessica the manager helped out with an issue on a storage rental and went above and behind to correct the problem.. definitely would continue to do business here
Dawndannette v | First ImpressionsThe alarm system was troublesome
Michael K | Overall ExperienceYou all were most helpful to me with my recent move from Texas, I appreciate your communication with keeping in touch with me. Thank you!
shelly r | First ImpressionsThe staff here is amazing!! It was a very complicated time for us and we had to change truck due to us not knowing what size we would need and we had to change storage sheds and they were so helpful and nice. They did not one time get frustrated with us or show any slight issues!! Everyone I spoke with went above and beyond!!
Spurlin H | Overall ExperienceGreat place to use for what we needed
Lana R | Overall ExperienceComplete professionalism from every employee. This is a huge facility, lots of things could go wrong. Not this operation, it runs like a finely tuned machine.
Dannie J | Overall ExperienceHad to change storages because the one I was assigned too was occupied.
Steven R | First ImpressionsEveryone is super friendly and the establishment is overall great!
John G | Overall ExperienceGood guys working there. Its all about the energy and it was great !
MICHELLE H | First ImpressionsThank you for everything
Shawna H | First ImpressionsHad my units for 6 or 7 months never received a card to get in the building and was never told when I was going to be able to get a card to come when I needed to… got a ton over late fees do to your auto pay and not being notified that my payment was due! Already out of my unit and wasn’t offered half of that month back that I paid for when I no longer have a units! The customer service isn’t helpful at all and get lead on a goose chase but I’m still expected to pay full amount when I don’t get anything near the amount of services, I was told I would get, but never received. Probably will never do business with U-Haul storage ever again unless you have something to fix this other than that, you have a lot to work on and less you are going to give me some of my money back, I suggest she just uses his food for thought, and do not reply to me, because I have nothing nice to say to you or your company. Thanks for the terrible service and having to pay for things. I was promised that I never received like being able to go to my storage units whenever I needed to go there not when you allow me to.
Blake K | Overall ExperienceThe person helping acted like I knew what to do. “Here’s your swipe card.” When I asked what it’s for he said “To keep from setting off the alarm.” I confirmed that the storage was outside and asked again if I needed to swipe in for an outside unit. “Yep.” I asked where it is and what the process was “It’s over there. Just swipe it.” He also gave me a storage unit and when I went to check it out, it was already occupied. Great facility. Good system. Friendly but rather incompetent service.
Randall E | First ImpressionsThe facility was very nice and clean some of the time. It seemed to depend on what staff was working at the time, I'm guessing due to staff turnover. The payment was incorrect many times and took several visits to the office to get it corrected. This was a frustrating waste of time when I did not have time to spare while moving.
Amy G | Overall ExperienceLove the front staff and access.
Christopher D | First ImpressionsI having been using this location for 3 years now and I always recommend it to everyone!
Elizabeth Z | First ImpressionsThe clerk was friendly and helpful! I was grateful I was able to accomplish getting a storage unit before the holidays, to be able to get better organized! The store was clean, tidy and well organized also!
Debra Y | First ImpressionsThe office lady was pleasant and knowledgeable
Christopher b | First ImpressionsGreat experience.
William G | First ImpressionsNo lock was present, had to ask the front desk
Joshua G | Online Move InRobert and his team were a pleasure to work with. Professional, kind, and understanding of our needs. I will come back to this location again.
Rob D | Overall ExperiencePerfect
Charles B | Overall ExperienceI needed storage space while my house was being built. U-Haul was very convenient since I was using a U-Haul trailer for the move to Casper. The facility was clean, indoors and seemed very well protected. I was extremely happy as a customer.
Dean K | Overall ExperienceCould not access unit on the 5th. There was a glitch in the entry system. Fixed on the 6th. Was told there would be a lock in the unit. There wasn’t. Office gave me one. Asked for unit close to daughters and the one I was assigned was perfect.
Lana R | First ImpressionsI was late by 2 days to pay my bill so they locked my unit. I paid it and 7 days later it was still locked and my after hours access was deactivated. Luckily the manager was still on property after hours and unlocked my unit and waited for me to let me in and out of the facility.
Damian S | Overall ExperienceLoved the entire set up! Made my life much easier when moving. Thanks!
Christy V | Overall ExperienceThe "acting general manager" a 40's plus lady with a green general manager shirt on, wanted to help us. Very nice lady but didn't seem like she knew or understood what to do as far as operation of how to create a lease on our storage shed. I would expect that a GM would already know how to navigate the computer processes without having to rely on her staff that she is supervisory to. The two other staff present understood more of how things worked and could tell the manager what to do. Literally it seemed as "the Pee-Ons where telling the Pisser how to, and wich way to Pee". She - the Manager, was very nice and polite, very humorous and down to earth, but was not very knowledgeable. The other two guys where very friendly and customer ready. Good luck Uhaul.
Rich D | First ImpressionsExcellent facility!!
Karla W | Overall ExperienceRobert and his team have been great through the entire process.
Christina M | Overall ExperienceI love it! Easy in, easy unload, easy out. Am sure it will be the same when I'm moving yo my new home.
Christy V | First ImpressionsI rented a 6x12 in Michigan and returned it in Casper Wyoming and every associate I delt with at U-Haul was very helpful and professional.
NIcholas S | First ImpressionsWe had set off the alarm not knowing that we needed a access key card. But the lady was happy to help us out with that
Cathleen S | Online Move InAlways clean and secure. Employees were all very happy and helpful.
MaryAnn C | Overall ExperienceThe renting process was super easy and convenient. The facility is clean and easy to access. I appreciate that this facility is indoors and climate controlled, and the unit is exactly the size I needed.
Erica V | Online Move InLove the climate control for our storage. Video monitors and safety of the facility is a great addition to our security. Several members of the staff were helpful , Robert was especially personable, he was accommodating and kind, even helpful making sure our locks worked etc. best storage experience we’ve had in 25 years! Thank you!
Ember J | First ImpressionsAll staff was so very helpful and courteous. Can't wait to use you again for another truck rental and I already have storage with you.
Susan K | First ImpressionsEveryone was amazing just a few hiccups as far as billing and payments but that was easily resolved. The staff is so nice and always helpful.
KRISTA D | Overall ExperienceIt was ok
TYLER J | Overall ExperienceWe waited a long time to be helped. There are oil stains on the floor of unit when we moved in
Mara W | First ImpressionsVery excellent storage facility. I recommend this for anyone who wants a climate controlled storage area.
Charles B | Overall ExperienceFront counter associate was very nice and accommodating when possible, and everyone else was very helpful in explaining the process of getting into facility and procedure for leaving.
Jeannette C | First ImpressionsEveryone one was so customer service oriented and knowledgeable. I felt like I was in good hands and didn't second guess anything. The Rep I got to speak with, Aiden, was perfect! Aiden knew exactly what I needed and had so many great suggestions for me. I couldn't have been in better hands! U-Haul is my go to place hands down!
Jerry K | First ImpressionsThis is NOT against the staff at the facility where I have storage. I’ve rented multiple trucks and trailers from U-Haul and on two occasions I took advantage of the free month storage; on both of these occasions I completed the reservations online and received confirmation and on both occasions when arriving at the facility, they had no reservations in their systems and I’ve had to complete the process again in the store. This is very inconvenient and a waste of time.
Anthony T | First Impressionsgreat faculty, fair price and secure
Benjamin C | Online Move InCustomer service was impeccable! The rental process and timeliness was great!
Andrea T | First ImpressionsTate is a a Rock Star
criston m | Overall ExperienceVery courteous and helpful staff
Charles B | First ImpressionsYou sick and heartless
javier S | Overall ExperienceThere was no lock in unit. So had to go back and get it
Desi M | Online Move InVery friendly, knowledgeable, and helpful.
Kerry R | First ImpressionsGreat job
Johnathon t | Overall ExperienceJaylee, Robert and Lisa are all great.
DOYLE D | First ImpressionsVery good storage experience!
Carolyn F | Overall ExperienceShe was awesome A+
matt s | First ImpressionsThe staff was beyond fabulous. Always understanding regarding my situation. Highly recommend!! Thank you.
LAURIE M | Overall ExperienceI love the concern & care that I have received from the General Manager & the staff. I highly recommend this U-Haul to anyone that I know so that they can get the same experience that I received & it’s genuine. I love the staff & I loved using this U-Haul location.
BEVERLY P | Overall ExperienceLisa was very rude to me. Did not assist me when I said I needed help moving and I’m not tech savvy which was why I was taking so long. Over all it made me regret choosing u haul.
Elaine M | First ImpressionsVery nice experience . Lisa was helpful setting up and on the move out. It’s clean and secure.
Judy R | Overall ExperienceMy only thing is every time I went in and open my unit the alarm went off it didn't bother me I just feel bad for the people having to run to turn it off.
traci n | Overall ExperienceSuper helpful and polite staff. Accommodating as well.
Joshlynn K | Overall ExperienceVery friendly staff, cleanest facility and there isn’t a long wait to get help.
Penny F | First ImpressionsA friend helped me move stuff into my unit & he was impressed and was seriously considering renting a unit for himself. Location is a big convenience for me. I am very pleased right now. Lisa Davis (general manager) was very helpful. Thanks!
Tom I | First ImpressionsNice staff. Will use them again next month, too, for larger unit.
Judy R | First ImpressionsGreat Customer Service, would recommend.
jodi n | Overall ExperienceLadies get a 5 star. Excellent customer service.
JUDITH B | First ImpressionsExtremely helpful customer service.
brianson h | First ImpressionsBathroom was always out of order. Could have used that a few times.
Johnathan F | Overall ExperienceThis is a 5 star facility!!
Kevin M | First ImpressionsEveryone was helpful and nice. Love the drive in and unload. Highly recommended
Carol B | First ImpressionsSecurity system, controlled access, customer restroom, facility location, ... all good features ...
THOMAS L | First ImpressionsStaff were very helpful
PHILIP V | Overall ExperienceExcellent facility, great customer service
Omer M | Overall ExperienceThe entry and exit card is wonderful
Thomas M | First ImpressionsArrived after hours in the evening. The directions to accessing the unit were clear and I was able to move in without problems. The next day I accessed the unit, but forgot to enter my code. I apologized when the attendant showed up in response to the alarm, he explained the issue, explained the access points and how to obtain assistance if needed. He was friendly, helpful and very pleasant to deal with. Highly recommended.
Dean K | Online Move Inrenting here was a great experience for my business. The U-Haul team took care to make sure my staff understood the facility and how it worked. Thank you U-Haul. Martinizing Drycleaning
Martinizing D | First ImpressionsThank you so much for not having a big deposit to get a unite
Autum S | First ImpressionsExcellent customer service and welcome to a new user
WILLIAM A | First ImpressionsVery friendly, informative treated me with respect and very honest I will always return to that location in the future, they also had very clean and well lubed vehicles , Great job.
Richard R | Overall ExperienceThe passcode to enter did not work, I had to go into the office and Tom was very helpful with getting us a key card. He got us into a larger unit, but I'm glad we were there during office hours. It's a very busy place, difficult to maneuver around other trucks to get to our unit. Climate controlled is a plus. Thanks, Tom, for your help.
Barbara M | Online Move InTom and Devon were very friendly and helpful.
mari w | Overall ExperienceEverything was fine up until the check out. I was in the process of settling the final bill when the general manager Tom Lambert came over and informed me that I was in the wrong parking spot (as if that matters. A parking spot is a parking spot.) I told him that we were done anyways. We weren't coming back. I was expecting some kind of thank you for your business or a have a good day. Nope! Tom just turned around and left. I guess customer service is not important to him.
Justin R | Overall ExperienceGreat people!!
Carla C | Overall ExperienceIt was all perfect! Just what we needed and so easy and convenient!
James M | Overall ExperienceWanted to let uhaul that Tom Lambert off of 2nd Street in CASPER WYOMING 82609 IS A GREAT GUY HELPED ME OUT FOR THE SECOND TIME HE IS THE REASON I CAME BACK THANKXZ I APPRECIATE IT. Ramon. Jaramillo
RAMON O | First ImpressionsThank you Thomas for all your help the past few months!
Taybor M | Overall ExperienceDevon was extremely helpful Thanks
Kent S | First ImpressionsThe automatic doors are tricky to open.
Mara W | First ImpressionsI wish to compliment the young woman at the facility. I wish I remembered her name. She was on her own with no other coworkers insight. There were three customers waiting for service; the first of which were taking a large amount of time to conclude their business. Your employee handled herself calm and collected. She understood what was needed, explained it thoroughly and continued on quick as she could. Nicely done!!
Dave P | First ImpressionsExcellent customer service! They also have extremely well kept facilities. Highly recommend!
Brooke W | Overall ExperienceA fantastic place to store your stuff. All the staff are very helpful.
Bonnie M | Overall ExperienceEverything went smoothly and was an easy process
Steven S | Online Move InJust explain the disarms and rearming the alarm system better
Jeffrey K | First ImpressionsExcellent service, staff and facility. Convenient location competitive pricing and outstanding features entices me to change storage facilities. Highly impressed. Thomas and Tom were great, very responsive and terrific to work with.
Todd B | First ImpressionsExcellent facility. Floor plan accomodates the clients needs and is well laid out. Drive has plenty of parking and vehicle space accomodations. Staff is helpful, knowledgeable, and maintain a professional demeanor.
James S | Overall ExperienceFast, friendly, clean. Helpful staff. A real person answers the phone! I have rental units in two other locations, this place is by far the best (for the reasons I stated).
ray s | First ImpressionsThe staff was amazing! Especially Tommy! He was so helpful and kind. We will definitely use and recommend uhaul again!
NONA B | Overall ExperienceThis is the best storage facility that I have EVER used. It is so nice to have indoor loading and unloading, use of hand trucks and a bathroom when needed. I loved it!!
Elizabeth Z | Overall ExperienceStaff was great! They have addressed all of my concerns and are working to find answers to the reason why the access door on the East side is not registering that you have checked out of your storage and the door is locked like the one on the entrance facing South.
Larry G | First ImpressionsI appreciated everyone’s help at this location even the two employees that were in training. They all were likable and very outgoing it was a comfortable feeling. Plus I was I. A bind on time no 100 % they were at my rescue I would definateky be recommending this facility to all😄
Becky K | Overall ExperienceThe simi retired lady that help me locate the unit to move my belongs was very professional and went above and beyond. A trait that is on the endangered list.
Michael R | First ImpressionsI called with a questions and they answered right away. very helpful. will definitely recommend to friends
Marial C | Online Move InThis is a beautiful facility! Best I've ever used. Have already told several people!!
Elizabeth Z | First ImpressionsCasper has a lot of nice people but some of the best work at U-haul on east 2nd street.
Charlene S | Overall ExperienceOrganized and clean facility Great service with helpful & friendly staff
KRISTI S | First ImpressionsWe are very please at this facility. Its very clean and the staff was very friendly.
Bonnie M | First ImpressionsCustomer service at this location always outstanding!
Kenneth F | First ImpressionsSo far, so good.
Loralyn C | First Impressions