Customer did not leave a comment.
Robert B | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of East Cheyenne
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The most convenient place to store our things.
PHILLIP o | First ImpressionsCostumer service was great!!
RAUSTIN GVery great customer service enjoy going in there and talking to everybody. They go out of their way to help you.
Kevin GStaff was extremely friendly and helpful.
Jason SGood pricing. Well lit. Terrific help! Recommend to anybody
William B | Overall ExperienceI thought the pick up went well. I do not have any recommendations for improvement.
Tim MI rate poor due to customer server at the time I was at location. 3/24/24 at 10ish am. I was in to simply check out an online order. I walk in and there are 2 employee's in at desk. One employee is on the phone and is understandable not able to help. Other employee is avalable. I walk over to employee to get my rental. employee turns me down and tells me to wait for other employee to finish. I was on location waiting for 20 minutes for a symple rental pick up. employee that was not on phone could have helped after noticing that phone call was taking longer then normal.
Charles RMy best friend and I used uhaul storage for 3 years and for the most part we never had much of an issue outside of a few communication issues. At one point they did have 24 hours access and that was changed with out any notice to the customers which as you can imagine was quite irritating. But about a week or 2 ago. As the unit prices continued to increase, also without notice to customers we made the decision to close out our unit. In the process of doing so we spent 2 days moving our stuff. Well an employee of the facility offered to take the mattress and box spring to the dumpster for us without mentioning that they actually couldn't do that unless we paid $100. So then I almost got charged for that and for a couch when the same employees took the cushins to the dumpster before we dropped off the couch so I was accused of dropping off a couch that wasn't complete and almost charged yet another $100. After speaking to Tracy who lacks every professional and social skill on the planet she said she would speak to the GM and call me back well I never received a call back. Well then there was an issue with us loosing the key to our lock for the unit. We asked for assistance and again Tracy said she couldn't help due to uhaul policy. After finding me personally on Facebook after business hours (stalking) she magically came up with a solution the day of our deadline, a solution that could have been utilized a week prior. We then rented a pickup to move the last few items in our unit somewhere else. Upon return of the truck using the mobile check in option it states to park the truck in the lot not blocking any exits or doors. As I'm finishing up the check in process to return the truck some employee named Lindsay comes out and very rudely tells me I have to move the truck to the "drop off lane" which by doing so then blocked the exit for us to leave when we were done. After very rudley yelling at me from across the parking lot she proceeded to go back inside and sit at the desk doing absolutely nothing playing on her phone. The last week has truly shown me how far down hill this facility has gotten. And until staffing changes or people get better training on how to deal with customers, proper work ethic and general proper social skills we nor anyone we know will be returning. Also the keypad to check in and out needs a new screen. You can't read it to see if you are properly in or out.
Justin A | Overall ExperiencePick up was quick and easy.
Tim MThanks for an amazing storage experience. Secure, very clean temperature controlled, easy payment on line. Nice drive in garage access to load or unload. Would definitely rent here again!!!!
lina j | Overall ExperienceThe truck was not full of fuel when I left the yard, as indicated it would be. I still took it back full, with my receipt, and explained the situation. The lady at the counter did not argue, apoligized, and promptly began processing a refund for the extra fuel costs. I was very happy with her customer service.
William SExcellent service by Brant Hunter and his staff. Dodge Ram Promaster van was an excellent vehicle for our needs.
ROBERT MStaff was very professional and kind through the entire process
Karen RSuper nice clean facility
micheal cVery friendly staff who were able to answer my questions about towing a trailer,
GERALD RThe employees at this U-Haul on countryside drive where some of the best and they did a lot for me they helped as much as they could and they were always very approachable and accommodating and I would recommend for sure anybody to go there
Angela D | Overall ExperienceBrant and his staff are great. My only issue was there was sticky stuff all over the middle seat/arm rest when I laid it down and I had to replace wiper blades because the ones dispatched with truck did not clean the glass, just smeared. I just wrote it off as a simple miss, and had no other issues with the staff or truck.
Christina MI love this Uhaul location and have used it a few times. It is always a pleasant experience with friendly and helpful service
April BFriendly staff no problems or hassel
Lucas SThe young lady that helped me, I believe was Lindsey, welcomed me with a pretty smile and made everything great. This place is incredible. Most U-Haul's I've used looks like a junk yard and the people make you fell like they are doing you a big favor. Not here, it was a pleasure. I'll be back. Thanks,
John SLyndsey was very nice and very helpful when I got my storage. I was late once and she was still very helpful and kind about it all. The facility was awesome it it's accomodations and convenience. I appreciate the help y'all gave me. You're all good people there.
steven d | Overall ExperienceOver filled my required gas amount. Do we get a credit
cody oReturn that deposit money back faster.
Adrianna LNeed again will rent from that location
YAROSLAV VRaul and Roger were great!
ROBERT S | First ImpressionsThe access control to the building is extremely confusing!
Richard R | Online Move InExtremely clean and secure facility. I would highly recommend this to anyone.
Carol E | Overall ExperienceStaff was very kind and helpful.
Linda B | First ImpressionsLove these guys
Karla K | Overall ExperienceNate, Emily, and their manager were great, thank you
Jason MThese guys are amazing helpful and awesome
Stacey HThese folks are AWESOME!
Glen MThis is my go to store for storage, moving supplies and rental vehicles. The manager Mr. Hunter is superb and always goes above and beyond for customer satisfaction. Plus Ms. Lyndsey is awesome. She was very helpful since day one. She is always friendly, very knowledgeable, and will make a great regional manager.
Jeremy YAlways a great experience. Friendly staff, clean facility. Will recommend to friends and family
tracy cI waited 30 minutes before anyone even asked me if I needed help. And then the guy didnt seem like he knew what he was doing which added even more time on to the pick up. I rented a tow dolly and the "yard person" didnt even know how it worked or how to even extend the ramps. It was a good thing I did and have pulled a dolly in the past!
Walt SIt might take a while to get used to their check in/check out. But I will get used to it
bill o | First ImpressionsHave Lindsay G work with customers, she was extremely knowledgeable and pleasant!!
Carlos GNo comments, experience was very good, both trailer pickup and delivery on return. Staff pleasant and helpful.
Wayne MWe got an outside unit, had a layer of snow on the inside, black ice all out the front of the unit
phoenix w | First Impressionsfilled up w/gas as soon as left the lot. cost $41.63 to fill he showed was full. I've had dealers use a tool dipped in the tank to verify it was full before several times. I mentioned it when I turned it in they said it read full on the gauge and that's all they needed. this has been on my mind for a long time finally decided to tell someone else about this. I will be using rentals a few times in the next few months will have to do some research more about policies of different rentals including storage units also.
James BLindsey and the gentleman inside did an excellent job. A key negative point was that the U-Haul moving help flaked out costing me an extra day for the truck rental
James GI had a great experience with UHAUL, Brant, Roger, and Lindee provided great support. I would highly recommend UHAUL to others.
john sLindsey was very friendly and welcoming. She was so helpful with my purchased items as well. They had the truck running for me to warm it up, and my dolly was ready to go. I really liked this location and would recommend to anyone needing this service! Thank you!
Jill SGreat facility, helpful staff! Hope to do business with them again.
matthew p | Overall ExperienceThe outside card reader displays doesn’t work when cold outside
Kim T | Overall ExperienceWhen told about our experience during pick up of the tow dolly, a staff member encouraged me to complete a review. Additionally, I was told the tow dolly would not have rented for use from the drop off location and would be repaired.
jamie hConsistently the best location and run operation I’ve been to - although a bit out of the way, I will not utilize a different operation for my rental needs.
Brett HHad a very easy and satisfying experience having a storage unit from U-Haul. They had the option online to "reserve" a 5'x10' unit, but when I went in to sign up it was gone. They made it right and I am grateful they went out of their way to get my business.
Nicholas C | Overall ExperienceThis was the first time of renting a u-haul. The process was smooth from beginning to end. Just keep doing what your doing.
abel cVery quick and easy drop off location, and it was on a Sunday!
MARY H40 minutes before anyone assisted me every time I rent a truck the doors won’t shut correctly. You have to slam doors to get them to close
Larry JThe staff is very friendly and knowledgeable.
Larry J | Overall ExperienceThe pictures in the checkout process didn't look like what we picked up but we took a bunch of new photos and submitted them when we checked out need to update your photos of your products more
Jacob KExcellent staff. Above and beypnd expectations.
Charles B | First ImpressionsEverything was great. Wish uhaul would donate or discount for nonprofits including Toys for Tots here in Cheyenne WY. Only used 24 hrs twice a year.
Wendi HI had to wait for my U-Box container to be removed from the warehouse, even after I called ahead the day before and gave the staff a heads up.
Paul ECustomer service is excellent! Tracy and Jackie were a joy to work with! The facility is well maintained, clean, and secure. I highly recommend!
Randy O | First ImpressionsThe manager on duty was very helpful.
Stacey PGot me in and out fast when renting and returning. Everyone was efficient and friendly!
Bridget WGreat service. Staff was helpful, friendly and efficient.
John PThe drop off process was more confusing than necessary due to a lack of communication between the staff. The equipment was dropped off early without issues, however, I received a phone call a couple days later stating we had not returned the equipment. The office staff later confirmed the equipment had been returned and it was a mistake made on their end during the return process.
Joseph TWas told that they were under new management and that things were changing. Employee used curse words to describe the old management. Well I would use the same words to describe the new management and their behavior around customers. I will never give another dime to any Uhaul. Penske is way better for trucks and small businesses are better for storage.
Nathan M | Overall ExperienceMake sure they know to review equipment on the app before leaving the lot.
Keith JMy reservation had three days, the paperwork had two. I was charged for the third day for being four hours late.
Clint DThis storage place made me feel secure with my belongings and the donation space is such a nice feature. Really great experience. If I need storage again I will absolutely use this location!!
SHEILA & | Overall ExperienceThe moving help company was not professional. I would not recommend them.
Stacey PCountryside has always had the best customer service compared to any other U-Haul dealer/facility we’ve ever used.
Danielle IExcellent service and good customer care from Cheyenne, Wyoming to Houston,Texas! Thanks to all the staff involve in the process.. Job well done!
dante rTRACY was extremely helpful and was a pleasure to deal with. Highly recommended her for anyone looking for a storage unit
Tex D | First ImpressionsAs storage facilities go, they were top notch
Stacy M | Overall ExperienceEveryone is very friendly. The facility is very clean. The staff takes pride in making sure things are clean and secure.
tracy c | First ImpressionsI had my stuff in here for over a year, clean, no bugs safe and over all a great place to rent.
Sherry O | Overall ExperienceManager and staff are very helpful and polite. Definitely keep them business there my storage needs
Jeremy Y | First ImpressionsAppreciate your kind and helpful staff.
RYAN & | Overall ExperienceBest UHaul facility I’ve ever been to. Very easy to access and it had moving carts conveniently located at the front. There is also a big elevator to take your belongings up to the second or third floor. Each storage unit has an alarm so I feel confident knowing my belongings will be safe and secure.
Arron & | First ImpressionsConcerning question #5. lots of dirt and gravel always in parking areas for RVs and the bird population is making a mess on and in the RVs. Could use a good fire hose wash down and something to discourage the birds.
paul h | Overall ExperienceRobert was excellent! Friendly and very professional. The first nits are always clean and well lit. They have bathrooms for public use they are always clean. Highly recommend in fact it’s the only one I would recommend.
Sherry O | First ImpressionsThe only inconvenience is the price on my storage was raised without any notification. It went from 99.95 to 114.95 without any warning
Melissa F | First ImpressionsWonderful storage place. Staff is friendly and helpful 🙂
Beth W | Overall ExperienceFacility was always well maintained and, the ease of access was great.
Chad P | Overall ExperienceLynsey was extremely courteous and helpful. She helped correct a computer error and throughout my unloading she was helpful and gave great tips to make my loading east and quick. Thank you lynsey!!!👍
lawrence R | First ImpressionsBrant and Lindsey in Cheyenne were more than accommodating to our needs with U-Haul and we are very appreciative for that! Excellent customer service was given by both! We also had excellent service at the Douglas location with Cinnamon. Would definitely use both locations again.
Iva H | First ImpressionsGood customer service
Erik D | First ImpressionsLindsey and her manager (?) did everything possible to take care of us! Great service!
susan f | Overall ExperienceEveryone that worked there was so incredibly nice and helpful. Highly recommend.
Seth B | First ImpressionsEasy access, convient and secure. Free use of hand carts help a lot.
Craig H | Overall ExperienceWas very helpful and polite. Kept me informed of status of truck.
judy c | Overall ExperienceStaff always friendly and helpful. Storage unit on main floor easy to access. Entrance, aisles and second floor bathroom always clean. Only minus, Lower level exterior bathroom not always accessible. Lock doesn’t work properly. Unit was heated only but stayed cool during the summer. Highly recommend this U-Haul location.
LaRayne R | Overall ExperienceKim at the front desk. Was so helpful she went above and beyond what she needed to
KENNETH S | Overall ExperienceExcellent customer service! Would use them again if needed. My only complaint was that the gate remotes stopped working, but besides that, it was a very good experience.
ALEXANDER D | Overall ExperiencePrice stability unfortunately was not available in an otherwise very attractive and well maintained facility. Customer since 2019 - 4 years. 2 cost increases of over 10% during that time.
Thomas U | Overall ExperienceNice place, prices were competitive when I moved in, wish I could afford it
Danny B | Overall ExperienceThe motion sensor lights are a pain in the rear. If you or someone is not moving in the main hallway while your working inside your unit the lights go off and you have to stop what your doing and walk all the way back to the main hallway just to get the lights to turn back on so you can continue to work for another 20 minutes or so until they turn off again
Adam S | Overall ExperienceThis is the best storage unit I’ve ever had. Why would you rent anywhere else?
Bryan T | Overall ExperienceI would say not only that the customer service is the best in the industry...but under Brant, it might be the best in any industry I have been to!
Robert P | First ImpressionsFinally pulled my camper out of your storage unit after dealing with dead batteries continuously and informing the staff each time it happened which was easily 6-8 times over my stay there. They claimed”oh someone must have just used something that pulls too much power and it popped the breaker….” Total BS. I’ve talked to multiple other people that has had to deal with the same!! Tired of paying $115/month for a “storage place” that is suppose to have 2hrs of power everyday! I plugged in a small timer that runs when von texted to power. It NEVER moved unless I went inside and complained about not having power. You FALSE ADVERTISE that you will get power each day to draw customers in when in reality you DO NOT GIVE POWER EVERYDAY. Your gate CONSTANTLY went out as well and had to go into the store to have one of the staff memeber walk over and help me in. Then most of the time, they would get upset about it because they were just as tired of doing it as we as customers are with having to deal with it. The snow there was also suppose to be plowed when it snowed. It has had 2 ft drifts throughout the entire driving area this year with it not even being bothered to have the snow removal done. I’m glad I didn’t absolutely have to get my camper out when the snow was drifted up that bad. Would NOT have been possible. Customers beware of this storage unit!!
john h | Overall ExperienceI was robbed of my valuables.
Casey P | Overall ExperienceStaff is friendly and helpful!
GREGORY S | First ImpressionsEverything was great accept the lack of snow removal which was from a 9” storm the previous week! A semi tractor was stuck in it. Please get help with the snow or train your people to remove it. Your employees were both very helpful and friendly. The snow thing was the only downside and not everyone has a 4x4 like I do.
Mike S | Overall ExperienceEverything was great and I've told everyone I know how good it was.
Jeff E | Overall ExperienceStaff was super friendly and knowledgeable! And the facility was immaculate! Definitely would recommend for anyone.
Jordan R | First ImpressionsMy only issue is not having 24 hour access
Ralyn B | First ImpressionsI called and expressed my concerns and disappointment in the security of our storage unit. A couple of items were missing from our storage. I could see how someone could climb over the top of the unit and get in. I haven't heard back on the investigation. I did get an email, but it was not very specific. This is why we pulled our items and stored them elsewhere.
Terri W | Overall ExperienceThey were able to get my U-Boxes delivered to Casper when the national office could not! Thanks!
Cary M | Overall ExperienceGood place to store your camper or to have a storage unit. Alarm is annoying and it seems to go off often, remote to access camper is often not usable, and ice builds up badly in certain spots by campers, but even with these few annoyances it is still a good spot to store as it’s covered and has timed electricity to campers.
Robert C | First ImpressionsI was forced to check in and out with the office for no real reason. Besides my car was in the wrong place at the wrong time. When I asked for a reasonable accommodation to call the office to check in rather than walking in die to having severe R.A. I was told my disability is an excuse and I'd be required to come inside. Very rude manager. The rest of the staff members were nice and always made me feel welcome. But the manager is a whole different story. Sensitivity training would be highly recommended.
Andi B | Overall ExperienceVery nice facility.
Mike S | First ImpressionsThe staff were always helpful and knowledgeable. The storage areas were clean and easy to use. Thank you for your military discount.
Nancy C | Overall ExperienceStaff was extremely and professional. My only complaint is that when an alarm goes off my toddler would get scared.
Emma D | Overall ExperienceBest people and best facility in Wyoming.
Mark H | First ImpressionsLindsey was awesome and very professional, she made the process very easy and hassle free, she was so kind and very personable and very knowledgeable! It's nice to know that there is people that still care about how their customers are treated and I appreciate her taking the time to explain everything to me! I will definitely be referring more people to your facility and thank you for having such an awesome person like Lindsey at the front desk!
Tommy's E | First ImpressionsThey made my move from Co to Wyoming much less stressful!
karen G | First ImpressionsI had a good experience, the staff were awesome and the facility was clean.
James B | First ImpressionsThe Storage unit we reserved ahead of time, the company rented out. We reserved an outdoor unit and ended up having to take an indoor unit. After driving your 26' truck 900 miles and to arrive to the storage facility, just to find out U-Haul doesn't guarantee your reservation, was most disappointing. It cost more time to have to unload a large amount of our things due to having to walk a distance inside, rather then just opening the unit that was outside. It was a major disappointment. If you're reservations are guaranteed, then it truly makes no sense to reserve. We rented A truck, tow tolly, and a storage unit from U-Haul, just to to find out that there is no commitment for the customer.
Chad P | First ImpressionsI set up a reservation online showed it to the kid who was working. He set me up in an outdoor unit when my reservation was for indoor climate control , showed me how to get into the building and when asked where my unit was he just pointed and said I had to punch the number in the pad on the brick. When I went back in after looking closer at my reservation the lady who the helper said that she would get it straightened out and would refund our first month free for the trouble. There is still a charge on my account for the full amount.
Dawn W | First ImpressionsAustin was very helpful- thank you so much!
GREGORY S | First ImpressionsTaken well care of, customer service was on point
riley s | Overall ExperienceOnly situation was the manager in Waco, Texas said I could have a military discount for my son’s move. Need to find out if that’s so. Your staff has been helpful and knowledgeable. Thank you.
Nancy C | First ImpressionsWell maintained and convenient. Might want to put some trash containers out for customers conveniences. Just a thought....
CHUCK F | Overall ExperienceAll good except that the storage unit assigned to me has a big iron beem that tkes up a amount of space at the very back of the unit but all my things fit.
Lonnie A | First ImpressionsI was first given the wrong storage unit number. When I went to the unit, it was locked. I had to wait for 30 minutes for someone to be available to help me. Then they gave me the correct storage unit number, and when I went there it was locked, and the employees were not able to give me access. I asked that they call me when they got it figured out, and I still haven't heard from them (about a day later). The employees are very nice, but the facility is grossly understaffed, and they are not able to keep up with everything. I would never recommend this place.
Brandi O | First ImpressionsI was broken into twice. Not secure.
Patricia O | Overall ExperienceWonderful staff! Helpful, kind, and courteous. I knew right away this was a place I wanted to store my stuff.
Ian W | First ImpressionsFue muy agradable mi instalación Y el personal muy hambre todo el tiempo
Hugo G | First ImpressionsA very pleasant experience. Very clean, cool, safe. When I come in I was told they had one shed on the 2 nd floor, I said O, no I can't do stairs, she said we have a elevator. That made my day. After the paperwork was done she took me on a tour, making sure that my card works and I knew how to work all the wonderful perks, like the drive in bay, carts to use and how to find my way around. Thank you. Your the best!!!
lina j | First ImpressionsI have used UHaul trucks, trailers, and storage units several times since 2016. I return to UHaul each time because of pricing, convenience, and smooth operation of their process. I recommend UHaul.
Randall D | Overall ExperienceEnjoyed my experience. Just wasn't a huge fan of monthly prices going up and not being notified.
Danielle B | Overall ExperienceThe staff at the Cheyenne, WY site are very customer friendly and supportive. They get to know the clients and watch over the units like they we’re watching for family.
Joy M | Overall ExperienceThe East Cheyenne U-Haul did a great job in helping me get a storage space after explaining that reservation I made with "corporate U-Haul" (not this location) was meaningless. In the future, I'll be sure to deal directly with this location. Two thumbs up on how they managed what could have been a very difficult situation.
Julie w | First ImpressionsThe two ladies at the counter were EXTREMELY helpful and friendly! (One was named Kiim. I didn't catch the other one's name.) They thoroughly explained the storage units available and the access procedures. They also answered my questions concerning truck rentals. Very good customer service!
James H | First ImpressionsOur 2 Huge screen Tv were stolen, our coffee maker was stolen personal items were stolen! Never ever in my life have I felt so violated! Our lock was still on it when we got there to move out so we Figured it was an employee that had a master Key! We will NEVER recommend Uhaul storage To Anyone! That was Horrible! We can’t afford To Buy TVs right now. We are Totally Heartbroken. We put our stuff in Storage, went back about 2 weeks later to put the key rig coffee pot and our last tv in there, we never returned until this weekend to move our stuff into our house. That was So sad, we didn’t realize until we packed the last of our stuff in the house, our TVs and remotes were gone and no coffee pot,
Karen S | Overall ExperienceBest storage facility around and the nicest employee's. Very friendly
Annette a | Overall ExperienceVery helpful and super friendly I really appreciated uhaul employees especially the manager
CHERYL L | Overall ExperienceDid not meet our needs. Four another facility.
JOHN T | Overall ExperienceDid not work for us. We went to another storage.
JOHN T | First ImpressionsVery friendly employee, explained everything. It is convenient because we had to drop the U-Haul truck and trailer there. And we get a free month of storage and our new home is 2 mins away. Can't get any better than that!
Annette a | First Impressionsthe worst experience between the uhaul truck to them selling my stuff to auction without being notified because they sent information to the wrong address and did not have the smarks to call the number my cell number lost important things like my deceased mothers paintings
ROCKY M | Overall ExperienceIt should be clear that you need to put in your access code even if the sliding door is opening,that way the alarm doesn't go off when you open your storage door.
Heather B | Online Move InI have never had a better experience than I have had with uhaul
Billie H | First ImpressionsEverything was above my expectations except some aspects of the security. I'm not sure how the alarm function worked, but I heard it go off repeatedly (ow) for the time I forgot to card in, for others who didn't bother to card in, and for an employee who was showing someone around the abandoned units. It was a little disconcerting that nothing ever came of this. Again, other than that, everything was above board and the employees strove to make sure I knew of every possible offer and feature to make my experience more convenient.
Tamara W | Overall ExperienceAll good!
Barry S | First ImpressionsLove the employees very very customer service
Jackie P | First ImpressionsI was impressed getting first month free
stephen k | First ImpressionsOutstanding staff. Great experience!!
THOMAS B | First ImpressionsWas passed they don't prorated the rent gave a half a month's rent away on 2 sheds was not happy
Timmothy A | Overall ExperienceVery nice place with knowledgeable people.
Randy S | First ImpressionsEvery employee that I interacted with during my year at U-Haul storage was amazing always helpful and understanding.
SAMANTHA H | Overall Experience1st experience was not good reserve was not found by agent. Also requested payment through sept but was charged through oct. the gentleman who helped me on sept was great. Reimbursed month of Oct. all good
James S | Overall ExperienceTom, and his entire staff were so helpful, after have trouble at another storage facility! They made us feel like family.
John W | First ImpressionsThe 2 ladies last October were more than superior! They went above and beyond helping with my very difficult move. They checked on my safety several times during the day due to the questionable movers. This past year they would inquire about the purchase of my house and would introduce me to new coworkers. I felt very comfortable with leaving my contents in 3 large units. Thanks, I've sung their praises as well as UHAUL's several times.
Cheryl H | Overall ExperienceVery convenient place for storage. Staff and facilities are awesome.
Jack J | Overall ExperienceLisa Davis is awesome, her customer service rocks. When ever I’ve had an issue she has went out of her way to make it right.
JARED S | First ImpressionsStaff at desk was EXCEPTIONAL! Some of the best customer service I have ever received.
Samuel M | First ImpressionsStaff was horribly uninformed and slow. Rented me an indoor storage unit when I asked for outdoor storage for 2 Harley Davidson motorcycles. Ended up costing a fortune and had to haul bikes on a trailer for over $200 to get them safely stored. Very very upset.
TAMARA P | First ImpressionsStaff was slow and uninformed. Had a horrible experience there on many levels and will not do business with them again. Spent over an hour and a half doing what I could have done on line in less than 5 minutes. Had a unique situation that required hands on expertise and they totally dropped the ball costing me a ton of money.
TAMARA P | Overall ExperienceOn a side note, you sent me this message with my name spelled wrong. Every time I called to pay the monthly fee they had a hard time finding my account, a problem which they never solved. When I went in this week to empty the unit, the staff member said she could not find unit 1380 anywhere in their system? The staff were generally friendly and helpful but your record keeping system is terrible.
patricia t | Overall ExperienceI had reserved two storage units well in advance of my trip knowing I had to unload a 26 foot truck once arriving. When I showed up to unload my truck, they did not have storage units to fill my reservation. I had no where to unload my truck. I had to scramble to find storage space. Not a good first impression in arriving to a new city. They did provide 3 UBoxes, but not nearly enough space for the contents of my truck.
Michael M | First ImpressionsAwesome customer service!!!
Kevin W | First ImpressionsVery friendly and clean.
Kathy G | First ImpressionsI would highly recommend this storage location
ROBERT G | Overall ExperienceIt would have been more helpful if the hours ended at 10pm. I don’t get off work till 6pm. That made it impossible to get to your facility and look through the boxes for what I needed. I think there are many people that do not get off at 5pm. Your computer billing system needs a serious upgrade.
Lucinda S | Overall ExperienceGreat experience I will highly recommend this agency to anyone!
Sally H | Overall ExperienceWe have visited the store multiple times as we prepared for our move to get supplies, etc. We really appreciate the opportunity to obtain used boxes when available. We rented a storage space to help manage our move, and the process was quick and efficient. The unit we rented was clean and ready to use immediately. We have found all the staff we have interacted with friendly, professional and eager to help.
Brenda B | First ImpressionsBusy place but staff very professional and friendly.
marca f | First ImpressionsGreat employees that went out of there way to help me!
Joseph L | First ImpressionsI did sign up for auto payments 3 times and it still didn't go thru therefore showing a late payment with charges added (which you easily took off) but was bombarded with e-mails and letters for being late.
Lena L | Overall ExperienceStorage location kept clean. Staff very helpful.
Donnie M | First ImpressionsUnderstaffed location so long wait times for simple things.
Margaret B | Overall ExperienceThe security system is a little tricky to get used to but not hard.
James H | First ImpressionsLove the remote control gate. Everything was clean and convenient. If I need storage or a friend does I will recommend you.
SCOTT P | Overall ExperienceLady running front desk was rude and confusing to speak to. Accused me of lying about my online purchase of a unit and then just gave me a lock without any confirmation of my reservation. Doesn’t seem like a safe facility. Said she had zero knowledge of my reservation. Awful service. But I guess my stuff is there now, already paid first month. Hope communication with online orders gets fixed. Poorly executed service by Uhaul.
Cole B | Online Move InThe staff were awesome and very helpful!
Jennifer P | First ImpressionsLisa was so great to help me get set up over the phone as I was on my way driving cross states. Her help really put me at ease having less to worry about and being there before office hours ended.
Privacy R | First ImpressionsYour reservation system was down so I paid for a large storage area that ended up not being there, then I couldn't reserve a place, and there were only 2 very small storage areas available , which I could not fit all my stuff in. Staff very empathetic and helpful, but the rest of it was absolutely terrible.
Quinn V | First ImpressionsThe facility and the staff get an excellent rating from me. The company however as a whole gets a poor rating. You missed out on a large amount from me because of your policy for having customers who reserve moving trucks or trailers long distance. I am telling everyone I know not use your company for rentals.
Eugenia B | Overall ExperienceWould like to see no longer access hours!!
rene j | First ImpressionsMy daughter Kimberly B said this facility was the best and so far I found the service great
April C | First ImpressionsLisa Davis was amazing to work with.
Lillian B | First ImpressionsBoth people helping me with my service were very helpful even when initially it appeared to be issues with the reservation. I would definitely recommend and use this location in the future.
Colton S | First ImpressionsGreat place with amazing people!
Alex N | Overall ExperienceThe staff that waited on me seemed irritated that I was there asking for a 10X10. She tried dismissing me by saying no 10 x 10 available. I told her my husband was on the way with a uhaul 26 footer truck and we need storage. I told her Rapid City made accommodations for us. She reluctantly started helping all the while say, we just don't have the room. Long story short we got 3 5x5. Thank you;
CAROL R | First ImpressionsWhen I was misinformed with my reservation, Lisa made every adjustment possible to accommodate my needs for my unfortunate situation. She was very kind and compassionate!
Kristen B | First ImpressionsAntoinette was very friendly and willing to help
Genieva R | First ImpressionsI would say above excellent than I been local self storage were not have high camera live and concern other people or criminal can touch other property. I was very impressed. Uhaul has indoor garage for unload and cart. That awaresome.
Eric N | First ImpressionsClean, Warm, most favorite pull in garage to load and unload!
Ashley M | Overall ExperienceThe only thing we didn't like was the need to remember to "sign out" with the code when leaving.
Gregory K | Overall ExperienceNice people, Lisa was great and very helpful. 👍👍
Warren B | First ImpressionsThe elevators and hallways are not large enough for some items. I was trying to store a boat (not a large one, but long) and it would not fit in the elevator so it had to be carried up to the third floor. Also when they got up there they had to open someone else's storage unit to get it around a corner.
patricia t | First ImpressionsI would still be with Uhaul but I need indoor storage for my motorcycle which sadly the Cheyenne uhaul does not offer
Gary R | Overall ExperienceFirst of all I want to say that the young lady at the front counter is a the definition of GREAT customer service!!!! She should be teaching everyone how to do what she does everyday!!! The only thing I would change is that the office hours are listed but the storage hours are not.
MATTHEW B | First ImpressionsLove the trickle charge feature
Dean S | Overall ExperienceGreat facility & customer service. Our experience was excellent and we will use again if necessary without hesitation.
Barbara F | Overall ExperienceIt would have been helpful to have access to mattress carts for queen and king mattresses.
Jane V | First ImpressionsVery nice new facility. The staff was very helpful and attentive.
JAMES B | First ImpressionsNo security what do rve
Gungor M | Overall ExperienceI reserved a 10×20 storage unit to hold the contents of my home while renovating. After 6 hours of loading a 26 ft uhaul, I arrived at the storage place to retrieve my RESERVED 10×20 unit. I was informed that they don't have 10×20 units (contrary to their website which let me reserve on FROM THEM) and that I'd have to take a 10×15. At 4 p.m. on a Saturday with a 26 ft truck containing my entire life outside, I had no other choice but to take it. Big mistake. After 6 more hours of unloading (to the second floor, no less), I realized that I would have a to find somewhere to unload the remaining contents that would not fit...but would have if the unit was the correct size...at 10 pm on a Saturday night...when the uhual was due back. I am beyond upset.
Barbara D | First ImpressionsOnly thing I wish I could come in later hours to get and unload my stuff. But not a big deal
Kevan J | First ImpressionsThe U-Haul storage units in Cheyenne are nice clean and well maintained. The staff is very friendly and go above and beyond to help you.
Barbara H | Overall ExperienceMy credit card was charged twice but I only rented one unit. I went to the office today (Saturday) and the woman at the register kept saying I only have one unit. I showed her the 2 credit card charges from U-Haul on my credit card app. She just stood there and did not know why . Okay - I will take time off from work on Monday to come talk to someone else.
Denise B | First ImpressionsEverything was clean and access easy. Friendly and informative staff.
James S | Overall ExperienceWorst experience. I will never recommend this storage facility to anyone. Hali, the store manager was unavailable and solution oriented. She said she had a death in her family and they were all at the hospital, during covid? Ya ok.
Robert B | Online Move InI think the price per month is too high. There should be some kind of deal.
Joshua W | Online Move InI have been using U-Haul Climate Control Storage Facilities for over 10 years now. I move quite a bit for my job and have always trusted and found U-Haul to be the best facility. The staff at the Cheyenne, WY location was always friendly the facility was always clean! I highly recommend using this facility for your storage needs. They also have a recreational vehicle facility storage at this location.
rene j | Overall ExperienceVery impressed with the facility. Easy access to upper levels. During peak times flat carts were scarce or hard to find as all were in use by other people.
Henry U | Overall ExperienceStorage unit was great. Truck worked out fine (too small). The only hiccup was one moment of customer service at the facility which was credited to an inexperienced employee.
Scot M | Overall ExperienceThis is the cleanest most efficient U-Haul facility I have ever been to through the years. The staff was well trained and Professional.
ed c | Overall ExperienceThe ground level restroom is not accessible because the door is not functioning. Every thing else is exceptional.
Herb W | First ImpressionsThe facility in Cheyenne is the nicest facility in Cheyenne. It's close to my home and the staff was the best.
Deborah S | First ImpressionsThe desk staff was most helpful!!!
Cynthia S | First ImpressionsExtremely clean and efficient U-Haul facility I've ever been to. A one stop moving facility made it easy to schedule our moving & storage needs which took a lot of stress off.
ed c | First ImpressionsThis place is perfect
Marci D | First ImpressionsU-Haul personnel and the Cheyenne office were very helpful in renting a storage unit that meet my needs Gary Roland 307 630 0140
Gary R | First ImpressionsHad very good experience with them. Worked with manager and she was very helpful with cheerful attitude. Thanks for all the help. I will recommend people I know to this facility.
tim n | Overall ExperienceVery friendly staff, that does mean each individual I had contact with was kind and helpful beyond what I expected.
Jimmy W | Overall ExperienceExcellent customer service and all around pleasant experience!
Brian T | First ImpressionsStaff was very friendly and knowledgeable. Great customer service!
Adam W | Online Move InI had an excellent experience. People were friendly and helpful
Debra A | First Impressions