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Joseph ZardaCustomer Reviews for U-Haul Moving & Storage of East Madison
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Due to getting back reimbursed for what was paid in January! Staff was friendly but seem confused Everytime I was going in to take care of it ! Everytime I went here with this problem I would get the same answer to a manager will need t check it out but he's at another location every time! Sorry
Shan Bocklund | Overall ExperienceEveryone was very helpful and informative.
John Ritchie | Overall ExperienceThe guy at the facility went out of his way to walk me through using the access card, heading to the unit and checking it out with me. Completely unnecessary, but good customer service.
TIMOTHY JAMES | Online Move InPlease call me and I will explain my rating. Thank you. Btw, I’m not Angel.
Angel Arriaga | Overall ExperienceAn incident occurred where I owed 3 months for a storage unit. I was sent an email saying my unit was going into auction. I was ok with that. Then I get a phone call saying we can work out and agreement and you can pick up your items. Next thing I know I get a receipt from U-Haul showing they charged my WIFES card the full amount over $330 without any notice or anything. That card was not on autopay ever so it shouldn’t have been charged at all. My wife and I are extremely upset. It feel like fraud. No one gave consent to charge the card at all. I will be pulling my items out of this unit and never coming back again. This had out my family in a tough place right before the holidays. This happened to me at the Madison East location 22 atlas ct. The GM was not very helpful In fact he said there’s nothing he can do to change this. I even offered to make a agreement but instead I was charged the full balance!
DARNELL COLLINS | First ImpressionsThere was a small leak in the middle of the ceiling that destroyed some of my LP covers and items but not enough to cause me a great deal of financial loss. Told the staff about the leak so it could be repaired before new tenants use the storage space.
Bryan Wilson | Overall ExperienceMahmut was very helpful
Joe Bratcher | Overall ExperienceMy mom died and I was tryingto clear out her unit. The manager was very rude unhelpful and difficultt to me during a already hard time.
ERIN HIBMA | Overall ExperienceAmazing staff.
LATISHA HAMILTON | First ImpressionsWhen I arrived in the store there was no one in the store I yelled out hello several times and even walked back by break room and yelled hello but no response this was for a several minutes. I then went outside and yelled is anybody working here in this store? And went back in and then I went back out and the gentleman was coming in and said he finishing up something. When the agent was trying to move me to a bigger unit it the computer kept throwing him out of system 3 times so it took a while. Then another guy showed up and he took over and got me into a bigger unit. He also said it came with a lock. Then the other guy said since I had another key on my U-Haul I should have a lock on the door and should be able to lock as I was leaving it over night to unload on Saturday. I went to lock it and there was no lock on the U-Haul and the lock that I was given did not work. I went back in the store and told them this and was told the lock was for storage and then I would have to buy a lock. The gentleman that first helped me told the other guy shouldn’t she get a discount on the lock she is buying? And the other guy said she got the lock for the storage. So I paid full price for that lock but then I got to thinking the second guy originally said the storage came with the lock. So I should have gotten a discount or free because I had to wait and literally yell outside for someone to come in. But really I should get October rent for free now that I think about it. Thank god I am a patient person. Just imagine if I was someone who goes nuts over a few minutes they would have gone ballistic!!!!
Angela Morales | Overall ExperienceFacility was dirty. Lock was not in the unit as it was first advertised so had to find staff to get one. When attempting to cancel membership due to moving out took about 2 weeks for location to respond to a request made from corporate as they were the only ones to respond to attempts to cancel.
Barbara McNabb | Overall ExperienceThe storage are had a pile of someone’s old belongings on the floor and there was a musy, stinky smell.
LISA SABBACH | First ImpressionsSuper good experience, just on the original move in there were a lot of dirt and leaves inside. Not a big deal just swept em out.
Michael Seelow | Overall ExperienceEverything was easy from start to finish!
CAROLYN LOWREY | Overall ExperienceI reserved a climate controlled storage unit as part of a truck rental. When I arrived to unload, my reserved and confirmed storage unit was not available. I was informed that units were given out on a first come first served basis. I was offered a non climate controlled unit that was insect infested, rusty, and damp. I would not pay any amount for that unit and only took it because the first month was free and had no other options. Apparently reservations are not honored by uhaul. I will be moving my possessions to a different facility that offers climate controlled units as soon as possible.
Donald Nymann | First ImpressionsI could not see where to put my vehicle as I unloaded it.
DORETHA BROWN | First ImpressionsI am very disappointed that I was asked when I got the locker that they needed one of my keys. Well now they don’t require that anymore but yet I was not told or contacted so that I was able to receive my spare key and now after all this time approximately 10 years I am told they don’t have it. I am extremely disappointed and very upset. I would like to be reimbursed for my lock. Or have U-Haul pay for another key to be made. Any questions feel free to contact me. Thank you 608-658-5635.
CORINNE SIMONSON | Overall ExperienceWonderful manager!! Helpful staff
ERIN HIBMA | First ImpressionsThe facility and staff were great but I’m actually writing this review because they have sent me an email every hour for the past few days, feels like harassment and I won’t be using them anymore.
Lucas Ratliffe | Overall ExperienceOmar was very informative and took care of me quickly. This is my 2nd experience with Omar in about 12 months and I would rate it 5 stars/5.
Paul Hart | First ImpressionsDustin did a wonderful job and would definitely recommend using their storage facilities. The rest of the staff were also very helpful and will return for any of our moving needs.
LUCAS RATLIFFE | Overall ExperiencePleasant staff is the key to a good experience. This U-Haul is the best in my book.
Matthew Miller | Overall ExperienceOriginally had a reservation at another storage place, but their manager was MIA & wasn’t responding to calls. So I made reservation at U Haul and it worked right away. The manager of the other place still hasn’t called me back, and I’ve already moved everything into the UHaul storage
Matthew Greenapple | First ImpressionsGood experience all the way around
Roxanne Lehman | Overall ExperienceGreat staff at Atlas Ct. very helpful and efficient
ELIZABETH DAY | Overall ExperienceGreat service from Mahmut and Harold. Both were friendly and went out of their way to be helpful.
michael gregory | First ImpressionsI spent an extra 45 minutes because the staff checking me in couldn't get the gate to work. Turns out he didn't turn on the computer with the program opened. Seems kind of basic? Definitely frustrating. Then today, someone called my sister first asking about my storage unit and if I had moved out. I had literally moved in the day before. When I called back, they had the wrong unit number for me. People don't seem to know everything and aren't on the same page? There also didn't seem to be enough people to help, there were people waiting a long time when I was checking in. Friendly people and want to help, just don't seem to know how maybe.
Sarah Zahn | First ImpressionsHad trouble locking up at times.
Dwayne Brown | Overall ExperienceGreat customer service that were very enthusiastic to help!
Kasey Fravel | First ImpressionsThe place is loaded with uhaul trucks and make it difficult to drive to the unit easily.
Josh Kesler | First ImpressionsExcellent customer service!
Thomas George Yelich | Overall ExperienceMe gusta mucho sus cerbisios son maravilloso cómo me atendieron gracias por todo
Maria J Ruiz Alcantara | Overall ExperienceWould’ve been great had it not been for receiving a late notice a week after I had called to say my storage unit was cleared out.
Martha Holtz | Overall ExperienceEveryone was helpful there. And it was easy to excess from 5am til 10pm
Marcus Hocking | Overall ExperienceManagement is very responsive to my concerns. Situation corrected. All is good.
Matthew Miller | Overall ExperienceSmooth experience.
Thomas Weiner | First ImpressionsThe owner is who I mostly interacted with and he was a stand up guy. Very friendly and knows how to talk to a customer. I will certainly be coming back to this uhaul location specifically if I ever need storage in the madison area ever again.
Kellin Myers | Overall ExperienceStaff member was very very helpful and explain things very well.
Lucinda Terry | First ImpressionsIt would be nice if storage was pro-rated when moving out. If you are moving and go one day past, you are charged for entire month.
Arthur Meyer | First ImpressionsAll the way around 7 Gold Stars with Diamonds on top for Harold and Mamuth. They did an absolutely outstanding job every time when I rented.storages, all sizes of trucks and trailers on several occasions. Many thanks and and many blessings to them!
MARIUS FARCAS | Overall ExperienceWayne has always been so helpful and accommodating
RANDY VANT HOFF | Overall ExperienceAll in all a good experience except the price seemed a little high for storage.
Louis Loeffler | Overall ExperienceWhile every single person I met at this location was very helpful and professional. Especially helpful, kind, knowledgeable & efficient was MAHMUT. MAHMUT went above & beyond to help me logistically with moving arrangements, Appropriate storage and cost. I am very grateful for his kindness & help!!
Cynthia Krueger | Overall ExperienceMahmut was extremely helpful, efficient & was so very helpful in helping me streamline storage, truck rental & best cost effective move options. Amazing help! Thank you! All the staff at this store go ABOVE & BEYOND TO HELP, each & every time I’ve come to the store.
Cynthia Krueger | First ImpressionsCustomer service was awful. Very slow and unprofessional. Lazy employees
Heather Clingan | Overall ExperienceThere is a person named Wayne at this location. He’s fantastic and made my moving experience less stressful. Bog shoutout to Wayne!
Justin Johnson | First ImpressionsAwesome, amazing and outstanding storage facility! It was nice and easy to use as well as incredibly convenient. My belongings were in good hands for the time that I stored my belongings there. Thank you very much.
Kathryn Rinderle | Overall ExperienceWayne is great guy. Thank you. Disappointed we still haven't received email with final bill for final moving truck charges.
James C. Taylor | First ImpressionsHornet nests in outdoor storage area. Got stung. Had to buy hornet spray and knock down nests.
Bryan Sullivan | Overall ExperienceI have always had great service at this U-Haul storage facility. Everyone knows me from previous storage stays and so it is great to work with people you know.
Ellen Collins | Overall ExperienceGreat place friendly staff. Thank You for outstanding service would highly recommend you.
Daryl Foster | Overall ExperienceHad to wait a long time. Need more employees, Phone service is horrible, was on hold for 96 minutes and still no one answered the phone. had to make a unnecessary trip. Very disappointed with the situation. So had to go to the counter, Line was long so waited for 20 minutes again.
SANCHALI SEN | First ImpressionsI booked two weeks in advance. This review is for the Warner Park location. I show up exactly as planned and am told they have 0 units. Planning a move is difficult and stressful. If you are able to book a unit online it should be available. Or call me. You can’t even call the location. I was on hold for hours a couple of times, then you get routed to central booking, and they know nothing. It was horrible. Don’t ever bother.
Jason Lannoch | Online Move InMy visit could not have been better. After a long day of moving and organizing it was nice to sign up and be on my way. Both gentleman received my dry sense of humor and made my day with great customer service. 👌🏾
christos theo | First ImpressionsVery nice and sweet
Ladeonna Loman | First ImpressionsHad rented a u haul and storage. Couldn't return truck because could access storage unit system down. Had to go to different location then planned. Higher prices man was rude. VERY DISAPPOINTED HAVE USED UHAUL MANY TIMES WORST EXPERIENCE EVER...
CHERYL FINCH | First ImpressionsStaff at U-Haul were friendly and professional. They took extra steps to help with concerns regarding covid. I really appreciated Alex's kindness and help getting the storage unit rental set up. Thank you!
Abigal Brinkmeier | First ImpressionsI have stored items here on and off for a few years since I moved to WIsconsin and every time the staff is friendly, professional and very helpful.
Ellen Collins | First ImpressionsAnne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).
Dominic Habib | Overall ExperienceBest center that I have ever rented from
GENE VAN GALDER | First ImpressionsThe young lady at the desk Ann was always extremely helpful!!
Kerry Glenzer | Overall ExperienceAnne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.
AUDREY LEE | Overall ExperienceEveryone was VERY helpful, prompt, and friendly!!
William Newman | First ImpressionsDirty unit, was told there would be a lock on the door when I got there and there wasn’t. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don’t think worth the price per month that the unit costs.
Evan Meles | Online Move InI would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!
Lucy Borgherding | Overall ExperienceMoving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.
Angela McJunkin | Overall ExperienceI was personally impressed by the manager's personal relationship. A+
Louis Onyefulummo | Overall Experience.
James Rekowski | First ImpressionsThis was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.
Brianna Mcclain | First ImpressionsThe staff was very professional and courteous. The check out process was quick and seamless.
Anika Poetzsch | Overall ExperienceQuick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!
Nancy Wanderski | Overall ExperienceOverall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaul
Dennis oehmen | Overall ExperienceU-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.
Edward Frederick | Overall ExperienceGreat experience, very helpful
Matt Newsom | First ImpressionsAnne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.
Wes Neuman | First ImpressionsThank you, for making everything painless ans stress free.
dannassia pettigrew | Overall ExperienceThe lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(
DAVID LINDORFF | Overall ExperienceOnline reservation info was not accurate. Rat traps in unit. Boomer staff is inept.
Amanda Perdzock | First ImpressionsVery helpful staff
Mary Wells | Overall ExperienceI was very pleased with my storage.
TERESA STEVENSON | Overall Experienceno need to comment
Laquita wright | First ImpressionsThe person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn’t force us to make a decision.
DAVID LINDORFF | First ImpressionsRAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!
Lisa hasenbalg | Overall ExperienceI could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.
Paul Bernard | Overall ExperienceI've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.
Paul Bernard | First ImpressionsI needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.
Tazuko Ferguson | First ImpressionsIt took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.
David Uebelacker | Overall ExperienceGREAT JOB ALL.One happy customer.
Bruce Powers | First ImpressionsConsider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.
Martha Tenney | Overall ExperienceSeemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.
Martha Tenney | First ImpressionsAnne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.
Jeneile Luebke | First ImpressionsGreat
RICHARD BUNDY | First ImpressionsEverybody was very helpful when I called in to make monthly payments
GLEN JENSEN | Overall ExperienceVery friendly and helpful. Will recommend to anyone who is moving from madison area
Nadine Jenness | First ImpressionsEverything was great
Jeffrey Erickson | Overall ExperienceThe uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.
Anika Poetzsch | First ImpressionsI was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank
Amber Warczak | First ImpressionsEverything was great!
Kelly Rodgers | Overall ExperienceI was very happy with the safety and dryness of the unit.
JAMIE TALBERT | Overall ExperienceGreat experience, helpful staff!
JESSICA ROBERTS | Overall ExperienceDidnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents
Daren Norman | Overall ExperienceThankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul
Janis Olson | Overall ExperienceI couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.
Renee Miller | ReservationI was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.
Bubacarr Ceesay | ReservationFacilities were nice. Loved the air conditioning. Staff was great, especially Wayne.
Andrew Szymaszek | Overall ExperienceDidnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.
Ron Dillahunt | ReservationThis storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.
Shoshannah Eggers | ReservationI have always been treated like a VIP at this location both by management and the great employees.
DELBERT PHILLIPS | Overall ExperienceThe gate was easy to let people follow thru
Essie Jallow | Overall Experience