Customer Reviews for U-Haul Moving & Storage of East New Market

Rating:

5.0

This is my 4th or 5th rental from this location and every time it has been efficient, professional, and friendly. I will return!

Rating:

5.0

When we dropped off the trailer we had told the lady that there was a bad leak in the roof of the trailer. I thought there might be a refund or something but we did not get that. The lady was very nice and she apologized but that didn’t help with the fact that all of our things were soaked by the time we got home with them.

Rating:

5.0

Everyone was very nice and easy to talk to. They worked efficiently and completed the install ion in just 2 hours. Would use them again.

Rating:

4.0

Great customer service, took the time to show me the unit so I could see the size and really get the space

Rating:

5.0

Manager Samantha was extremely helpful and courteous.

Rating:

5.0

Nothing the installer was great.

Rating:

5.0

Drivers side rear mirror was loose and constantly shifted. Is there a tool available?

Rating:

5.0

Would be great if you had backup cameras on your equipment!

Rating:

5.0

In site process fairly quick and easy. Online reservation process, while relatively easy, too long to go through all the options and decline each page - also note the a lower “no thank you” link did not advance page to finish reservations - realized there was another link on top of page that did work

Rating:

5.0

Great customer service

Rating:

5.0

The facility was huge. Well stocked and the two women were extremely helpful. Although one was a trainee who was doing her very best, but had a lot of questions. The one woman in charge was trying to help for people at the same time. They were extremely efficient but overworked. Extremely courteous.

Rating:

5.0

Very good

Rating:

5.0

thanks,service was execellent nothing too improve!!!

Rating:

5.0

Everyone was very polite and the installation was quick and easy

Rating:

5.0

The team was super professional and helpful Thanks

Rating:

5.0

Agent was knowledgeable and courteous.

Rating:

5.0

All went smoothly and your two drivers were both terrific. No improvements needed!

Rating:

5.0

The equipment was clean, but has either a coolant leak or blown head gasket.

Rating:

2.0

I had an appointment to pick up a truck at 4pm. I arrived at 3:58 to a sign on the door saying “Ran to the bank, be back soon” At 4:15 Samantha arrived with her son and Taco Bell in hand. She proceeded to help someone else who had been waiting in their car and jumped in front of me. I was on a set schedule to get things moved and I wasn’t able to get my truck and on the road until about 425/430. I am very disappointed with the customer service.

Rating:

5.0

This is a very good storage facility that I have been using for 22 years. Your staff has been very helpful and friendly. I particularly would like to say thank you to Samantha, Shelly, and Mikaela.

Rating:

5.0

Samantha, Shelly, and Mikaela were all very pleasant and helpful. A big thank you to each of you. Jim Kidd.

Rating:

5.0

We walked in to get a uhaul for a couple of hours and they had the van we could use. Customer service person was very nice and got us in and out in a timely fashion.

Rating:

5.0

We got the storage unit yesterday and have moved boxes and items in yesterday and today. So far, we are happy with all aspects of the facility. The woman who worked with us at the front desk was very personable and thorough.

Rating:

5.0

Samantha Mister is fantastic. Couldn’t ask for a better customer experience.

Rating:

5.0

Amazingly simple process. Thank you

Rating:

5.0

We did have a bent latch on one door but we figured out how to fix that issue

Rating:

3.0

Reaching someone via the “My Move” phone #…customers sit on hold in excess of 30+ Minutes.

Rating:

5.0

Wonderful experience! Would recommend to anyone and will use again!!

Rating:

5.0

Your customer service is excellent. Everyone we had contact with was pleasant, patient & helpful.

Rating:

4.0

Friendly staff

Rating:

5.0

My experience at U-Haul at East New Market, Number 926029, was excellent. In particular, I would like to commend Ms. Mykala and Mr. Kenny for their wonderful assistance as I was closing out my unit. They were amazingly personable, friendly, and extremely likeable, so much so that Mr. Kenny and I started talking about old trucks, since I was driving one that he liked. The premises were extremely clean, including the restrooms, and Ms. Mykala said that they spend a lot of time making the place look nice during slow hours. In moving out, I met a number of other customers either moving in or accessing their units, and they were extremely pleasant as well. I would certainly recommend this U-Haul for anyone considering a storage unit. Great personnel, great experience!

Rating:

2.0

The Staff was friendly, but Not long after I rented the unit, the rent went up under the excuse that the company needed to fix or replace lights around the property which NEVER HAPPENED! The lights are either still out or they flicker (which is a major distraction when driving on route 50 as the lights flash like a strobe and the State has been contacted in regards to this)... Calling me more than once per day was harassing not only to me but my family as well. I lost my mother in-law and mother during the time I was renting.... and life circumstances kept me from being on time however; No matter what my situation will be in the future, I will not use Uhaul ever again because of the harassing emails, phone calls and text messages. Best of luck.

Rating:

5.0

Love the new fiberglass Ubox design. They are much stronger structurally, more secure, and have an overall better design.

Rating:

5.0

When we got the usual there was a north dorchester senior graduation yard post left inside on the side rails. Just double checking the usual before the next customer takes it and leaves would be good

Rating:

5.0

They must have been very rough with my box because numerous items were broken and a lot had shifted despite my best efforts to pack it tightly. Overall this made me experience very disappointing

Rating:

3.0

Employees have always been great. Helpful and courteous. ( Samantha, Shelly extremely helpful to senior and Tia. I don't feel it's justified to raise monthly fee.There has never been an improvement to my unit ... (2/2014

Rating:

5.0

staff at this location is top notch! super friendly and informative. everything was executed with efficiency and care.

Rating:

5.0

Tell them EXACTLY what it would cost to have a box delivered , shipped and delivered AGAIN , not happy with the price , GO PODS !!!!!

Rating:

5.0

Nothing

Rating:

5.0

Billing web site needs work

Rating:

1.0

Will never recommend. Customer service horrible! Rental not ready. Employees showed up late. Left 45 min to hour later. Manager became very irritated when I questioned the bill. Argued with me about it then when informing her about the emoyees tardiness to work and leaving 45 minutes later for our trip, she began to tell me how she just got back from having covid all while wearing the mask she had on on her chin and not over her mouth. She was not professional at all and very disrespectful of space and as an employee.

Rating:

4.0

Very helpful staff Short a trailering accessory or two that I needed, but found what I needed nearby in Cambridge, and the staff gave me more time to return the trailer Al in all very positive (But they should be listed as near Cambridge, not ‘in’ East New Market )

Rating:

5.0

All staff very helpful and cooperative in my rental experience.

Rating:

5.0

SAMANTHA was extremely knowledgeable and professional. Clone her, she is a stellar model of who you want.

Rating:

5.0

My first time using U-haul in East New Market in a very long time. They were in the smaller office in different building last time. The woman with dark hair who helped me 7-26, 7-27, and 7-28 to check my vehicle 7-26, lift and hook up the trailer 7-27, and receive it back 7-28 is a 10 out of 10 in customer service. She explained I needed a larger ball hitch and verified I had an adaptor on 7-26, she explained the reasons why she twisted the chains between trailer and my vehicle, explained the third brake chain on 7-27, and let me keep a couple blankets on 7-28 that I had rented. I plan to come back and would highly recommend the store to others. One small thing was I had to buy the furniture dolly for $20 that I signed up to rent for $7 on-line. But, given she gave me a couple of blankets and the price was only $20, no big deal. I was very impressed with the prices compared to Walmart or other stores for items I checked. The biggest positive was the customer service by that particular employee - again 10/10.

Rating:

5.0

Nothing! Very friendly and helpful.

Rating:

1.0

The manager was nasty, the time for installation was over 2 1/2 hours. I was not kept informed during the process. There was a problem with the lift. The wrong hitch was possibly ordered. I was extremely unhappy and would not currently recommend this location or uhaul.

Rating:

5.0

Faculty always clean; storage unit well maintained, temperature and humidity as expected. Staff friendly and efficient.

Rating:

4.0

Overall, the experience was good. The website was clunky and did not update with timely information. I suspect we could have received our goods earlier if they communicated better regarding status of delivery. We booked before we had our final address, but gave them our new address two weeks before pickup and found the routing took longer than expected. Understand the challenge of logistics, but every day would could have received our bed earlier, the better. Overall, very satisfied with this service. Thank you to all who helped long the way.

Rating:

4.0

Overall, we had a good experience using our two UBoxes to move across the country. We had some issues with delayed pick-ups and a lack of communication about those delays, but when we called in, customer service was very helpful. Considering we were moving coast to coast, it was a good experience. If you are looking for an inexpensive way to move, this would be the best option. Affordable, friendly, and convenient.

Rating:

5.0

The installer and office staff were competent and friendly. I had to return one week later(an over one-hour drive) because your office ordered the wrong hitch part for my Subaru Outback. Not sure whose fault that was but it happened; however, all is good now. I would submit that it would be nice to have a closer location in Delaware, maybe Dover, as an installation location. Your price is very competitive, so the business would come your way.

Rating:

3.0

At the time of reservation they coated $20 for the rental. Later on they charge $26. I asked why, they say price is changed and they did not updated the system

Rating:

1.0

I was scammed because the odometer said one thing and the link showing the mileage showed different. I told the guy inside and I was still charged as if I drove over 200 miles. I only went from Hurlock, MD to Federalsburg, MD. I want my money back!

Rating:

5.0

I had a great experience. Everything went perfectly! Love your company, great employees at every location I dealt with!

Rating:

5.0

Very efficient

Rating:

5.0

Keep up the great work!

Rating:

5.0

Staff was extremely friendly & helpful and made the entire process quick & easy. I had never used uhaul prior to the 2x last week. I had a great experience both times I used this uhaul location. The entire moving/relocating process can be stressful, exhausting, ccostly & overwhelming. Sometimes a few kind words & simple friendly smile can really brighten someone's day or uplift their spirits.Which I did receive at the East New Market, Md Uhaul location. I WILL DEFINITELY RETURN IN THE FUTURE & WILL RECOMMEND! THANK YOU!

Rating:

5.0

Were ready and willing to help.

Rating:

5.0

Very professional service rep....made renting the u-haul very easy.....

Rating:

5.0

Amazing service all around!!

Rating:

5.0

Staff members were friendly and helpful

Rating:

4.0

Offer customers who are waiting for hitch install complimentary coffee/beverages while they wait.

Rating:

4.0

Price is a little high

Rating:

5.0

Wry easy online process. Reasonable price. Would highly recommend.

Rating:

5.0

Samantha the manager was so helpful and pleasant! We will definitely use them in the future!

Rating:

5.0

The staff was very informative and upfront about their policy leaving no questions unanswered

Rating:

5.0

Always there when I need them

Rating:

5.0

Samantha went above and beyond in a very professional manner. She is definitely an asset to your company. My entire experience was wonderful.

Rating:

1.0

The facility was poorly lit, trashy, very poorly maintained, almost never staffed or understaffed. When you did get waited on the staff was generally rude. Often the narrow driveway which only one car can get through was blocked by tractor trailers or forklifts. Storage units leaked when it rained and doors were extremely difficult to open when they opened at all. Staff got rude with me when I reported the leakage in my initial unit then wanted me to move all of my items at the drop of a hat so that they could repair the leak in the roof as if I didn’t have a job and other responsibilities. Then the unit they moved me into had a broken door that could only be raised halfway. Most recently Staff picked the lock on my unit when I was 14 days late on payment, opened it to view the contents then put the lock back on the wrong part of the hasp when they were done. I kept a wireless camera in the unit to record movements and Uhaul wants to deny that they did this when I have video of their unlawful entry. They didn’t unlock the unit in a timely manner when I get the rent caught up so they are trying to charge me for an additional month’s rent even though they made it impossible for me to move out. It’s also worth noting that they have a sham business set up in the back part of the facility to sell the contents of defaulted units on eBay and at local flea markets which is illegal as well. There are plenty of other self-storage facilities in the area - steer clear of Uhaul. This place is awful in every way.

Rating:

5.0

Staff very pleasant and helpful Samantha as well as Christine assisted me with all my needs .I am very much appreciative of all their efforts in supporting and meeting all my needs.

Rating:

5.0

Lack of communication and very poor management at this particular location.

Rating:

5.0

I have used U Haul for years & have been pleased with the service.

Rating:

5.0

Thank you

Rating:

5.0

: )

Rating:

5.0

Awesome thanks for the help

Rating:

5.0

The entire staff was friendly, professional, polite, and caring. They were more than personable, and made me feel like family from the time I walked in to the time the sale was done. I cannot recommend the storage facility enough as well as the people that work and manage it. Five stars!! Scott H. Wheatley

Rating:

4.0

There was some fiberglass insulation that fell from the ceiling in my unit. I notified staff 6 months ago, and nothing changed. Nothing was repaired. I had to empty my unit with it still hanging half way to the floor. My only other negative comment isn’t about the location directly regarding office hours per se, however, every time I called the facility, I reached the call center. Every time I requested a call back from the center (through the call center) I never received said call back. Every time I emailed management, not a single reply was attempted to contact me. I will say, every time I visit I am talked to like like I’m the most important client. The staff are always friendly and attentive. Just the following up, is worth deducting one star.

Rating:

2.0

Alot of my irreplacable things were ruined. And they acted as though it was my faught because it was there for 3 years. I paid my bill for 3 yearsy stiff shouldnt have been ruined. Its been 2 months and im still cleaning mold off the things i could save. My family photos can never be replaced

Rating:

5.0

The facility was first rate and the staff, everyone of them, we're great.

Rating:

4.0

Christine was wonderful to work with

Rating:

5.0

Very friendly and helpful

Rating:

5.0

The staff are very professional and helpful at all times. They provide excellent customer service and go above and beyond on providing services. The staff at U-Haul should be recognized for their professionalism and dedication tp include a friendly atmosphere.

Rating:

4.0

Hard to get the folks in the office. Got several people in other places, nice but not very helpful. Once I got someone in the East New Market office everything worked out beautifully.

Rating:

5.0

The customer service at this location was outstanding.

Rating:

4.0

Very accommodating

Rating:

5.0

clean,. temperature controlled, easy to get in and out; outstanding knowledge friendly staff

Rating:

5.0

Chris small is a super person to deal with an asset to the company

Rating:

5.0

Christine is awesome. Wonderful person, who is friendly and most helpful! Give that girl a raise!

Rating:

5.0

I believe it was Christine and Alex at the East New Market, MD location. These two employees were top notch, salt of the earth!! Need more people like them in this world. A real blessing.

Rating:

5.0

Everyone was very polite when you called Or came into the office.I really like where it's located. I feel real comfortable going on &out of the building.It's always very clean. Thank you !

Rating:

5.0

The only issue I came across was trying to speak to someone live. Although, that is everywhere in todays living. Thank you

Rating:

5.0

Very friendly and personable staff. We are new to the area and felt welcomed.

Rating:

5.0

The staff crew are EXCELLENT!

Rating:

5.0

The staff was so friendly and helpful. I suggest using uhaul for all your needs.

Rating:

5.0

Great 👍

Rating:

5.0

Staff was great and went above and beyond to help me with anything big or small at every turn. Great place and great people. Will definitely use them again as well as recommend them to everyone looking for storage or vehicles as well…excellent exsperiance with them.

Rating:

5.0

I must say Christine was by far the most friendliest abs knowledgeable rep I have ever in 16 years is using uhaul from Boston to Delaware. I have moved numerous times and never been treated so well. She has a bubbly compassionate personality, along with her superior professionalism. She offered me affordable boxes, I am so very thankful. During such a stressful time she eased my anxiety. I am very thankful!

Rating:

5.0

I contacted the location to secure a storage unit. Christine is amazing! She is so pleasant and knowledgeable. We need more Christine's in customer service as she is excellent. Give her a raise, she certainly deserves it!

Rating:

4.0

Interesting system on trying to reserve a unit!

Rating:

5.0

Outstanding, attentive, and friendly service.

Rating:

5.0

I was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.

Rating:

5.0

Staff was very helpful and customer service oriented.

Rating:

5.0

Even before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I’ll be there long term.

Rating:

5.0

Everyone was friendly and helpful

Rating:

5.0

I was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company. 😊

Rating:

5.0

Thanks for your service

Rating:

5.0

Overall Pleasant experience!

Rating:

5.0

Manager Wyatt W. in East New Market MD is terricalky helpful and patient. Kudos!

Rating:

5.0

The employee was very friendly and helpful.

Rating:

5.0

Every one has been very helpful to me for the 6 years I have been there. Thanks again to all of the people that have worked there and have been nothing but helpful to me. Thanks again

Rating:

5.0

Great people to work with!! Thank you!!

Rating:

5.0

Managers were excellent and very much help

Rating:

5.0

Very easy and quick sign up.

Rating:

5.0

One of your employees named “Portia” was very helpful and polite as we first used the storage unit we rented. She was an absolute delight . Very polite and very helpful. We needed some assistance and asked her for help and she was a fantastic “face” of your business. Please let her know what a treasure we think she is for your company!

Rating:

4.0

Had to ask for refund of extra payment; delay with response; sending invoices and late notices after rental ended. Facility was great and onsite staff very helpful.

Rating:

4.0

The staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.

Rating:

4.0

Security feature with check in card never worked

Rating:

5.0

-

Rating:

5.0

Best storage facility I’ve ever used. Tammy and crew do an amazing job.

Rating:

5.0

Great Staff at Mount Holly

Rating:

5.0

Tammi was always more then helpful and always super friendly ..

Rating:

5.0

The manager was super helpful in the renting process.

Rating:

5.0

easy to reserve on line

Rating:

5.0

General Manager Tammy Muniz runs a great facility. The facility is extremly clean! The staff very friendly and accomodating! Thank you very much!

Rating:

5.0

For over five years Tammy and her staff provided the best customer service and made us feel welcome. Thank You Richard

Rating:

2.0

Help was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.

Rating:

5.0

Thank you for your help.

Rating:

5.0

Tammy was great to deal with. Very helpful

Rating:

4.0

The accommodations provided by The U-Haul storage facility in Cambridge/East New Market were very adequate for what was needed by Me . I would definitely use there services Again if necessary.

Rating:

3.0

Found the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.

Rating:

5.0

staff very helpful

Rating:

5.0

They make it very easy and so nice

Rating:

5.0

The person in charge was extremely friendly and helpful at all times. Thank you.

Rating:

4.0

Trying to connect to storage manager was sometimes difficult

Rating:

4.0

I actually moved out on Tuesday, 5/21/19.

Rating:

5.0

Tammy and her staff were the most knowledgeable and professional I would highly recommend them to anyone

Rating:

5.0

Wonderful service. The staff was so friendly and helpful and also accommodating to our specific needs. Thanks so much. .

Rating:

5.0

Have had storage units here in the past and at Trappe. They are always very well maintained and managed.

Rating:

5.0

Tammy the manager was excellent. The facility was pristine.

Rating:

5.0

I am very pleased with The East New Market Maryland facility. I stored my items for 5 1/2 months and everything came out the same way it went in. I would recommend this facility.

Rating:

2.0

The young lady that helped was very rude on the other hand Tammy was awesome

Rating:

5.0

more than once the key pad system did not work and I had to go around through the office to gain entry.

Rating:

5.0

thank you for a good experience uner trying times.

Rating:

5.0

Quick and efficient service. Felt well taken care of.

Rating:

5.0

The customer service was outstanding (Tammy - Mgr) and her staff were always professional, accommodating & proficient in their jobs. Thank you for serving me & my family!

Rating:

5.0

Pro: Tammy was fabulous, she went out of her way to help me get access to my u-boxes and moving them. Honestly, without Tammy, I don't know if it all would've gone so smoothly. Con: 800 & software.

Rating:

5.0

Friendly staff. Clean facility. Plenty of room for a large semi-moving truck to access the location.

Rating:

4.0

UHaul helped me get by. Moving stuff there and moving stuff out were very emotional times but it was a safe clean place to keep my son's belongings after his passing. Thank you for your kindness.

Rating:

5.0

Service was great. I called and they were able to take care of my needs. Thank you so much.

Rating:

5.0

Very good service, thank you!

Rating:

4.0

Just what I was Looking for.

Rating:

5.0

Clean and temp controlled storage outstanding! Friendly staff.

Rating:

5.0

I would definitely recommend

Rating:

5.0

Very organized and helpful staff.

Rating:

5.0

The staff and facility are first class. As well as a storage facility I regularly rent vans/trucks which are always clean and well maintained. It would be hard to ask for any more from the facility.

Rating:

5.0

Excellent service. Polite and and went above and beyond to assist me. I am extremely happy with the service.

Rating:

5.0

Great location. TRUSTED staff I left my unit unlocked for days. No problem. Great place and rates are great if you need big units. I highly recommend this location for all.