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kentyua goodson | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage Of East Tampa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was ok...
donna crumbyThe worker she was very nice and if I need another truck I will come to yall thanks
erika buieEverything was great!
Richard MackGot truck loaded and when ready to leave the truck would not start. Called roadside assistance, when they got there they said the battery was dead. They had to go and get a new battery and install. Was down for over 2 hours. I had to pay my moving guys for the time down. Location manager said he couldn’t compensate me anything for the inconvenience of me having to pay my moving guys. When returning the truck the location manager was outside cleaning his personal vehicle.
JENNIFER AFFRONTIThe quaestions are only about the pick up location. Where are the questions about UHaul the company? The online reservation system does not work ! I followed the instructions which included adding a payment method and my DL number and was instructed to pick up my vehicle using the App. I couldn't figure out how to get the app to work at pick up and had to ask for help and was informed by the receptionist that the app does not work and had to go through the registration process again. Really!
Noel DennisLove ❤️
Resha LongstreetThis location has horrible customer service. U-haul had check engine light on and a notification to check cap even though the cap was on tight and secure. Felt like U-haul needed a new transmission. DONT GO HERE!
IVYLYNN REIDNo issues with the facility, and the manager was great to work with.
John Scrivens | Overall ExperienceGood vehicles
Kalvin DudleyEverything was great
Ulysses WilliamsGreat
Antodd HudsonNot clean U-Haul was full of rodents. Customer service sucks. Everybody needs to be fired. They had a kids running around in the store while they were working they were eating on the clock. Moral Of the story they need a new crew because the ones they have now is very unacceptable.
Quaaneidre BellThere was a piece of metal siding hanging off the vehicle on the driver side, as well as a notification light indicating that the right driver-side tire needed air. Neither of these seemed much cause for concern for the person at the desk. I only needed the truck for a few miles so it didnt inconvenience me, but I was still worried I'd have a blowout/flat.
David JimenezNeed to look up my issue with my initial reservation. The trailer was not returned on time by the previous renters. The person at the store had to track down another trailer with customer service and sent me to this location. Customer service didn’t move my reservation to here but luckily they did have trailers at the site for one way rentals. By the time I was able drive between locations and back home it was just over 2 hours so I could start packing the trailer and get traveling. So it was dark while finishing up and hurrried, but I am glad I was only compensated only 50 dollars.
Michael BabyakGreat customer service. All the employees were plesant and helpfull. I wish people at my work had thet kind of attitude.
Travis ViresA costume know what ( his or she) Looks for, you are the one who is goings to tell the costumes this equipment needs this and that.
Adjowa KodjoI have nothing to add
bernadette dardenEasy and easy once you are registered. One of the best uhaul I've been to in a long time. Will definitely be my go to if I need again.
Evonne McMullenAll went well, nothing on my end to improve.
Wayne BaerEveryone was very nice, welcoming, and helpful. Thank you, U-Haul East Tampa team!
Caroline KehsAll the staff was professional and friendly.
Sharon MooreMy overall experience renting from U-Haul was excellent but their system recognize my debit card as a cash app card and it placed $100 hold on my card which was okay because I had the extra cash but what if I didn't this is something that needs to be fixed within the system not everybody has cash app it's an actual debit card.
Pamela BethelI know good service when there's a need,thank you
amaro lamar | Overall ExperienceTelling the customer if they will be open at the time they request the equipment to be return.
CARMEN ACEVEDO MARTINEZVery easy
Hector VazquezUnprofessional place. The Afroamerican working at this location are awful. Lazy and do not care about the clients. They are all rude and playing in theirs phones. Horrible experience.
Eric JanotaI Love the service and place,
evelyn keeton | First ImpressionsJust keep up the good work you're doing fantastic five stars for me
robert quattlebaumUnfriendly staff, woman said where to put back the trailer and didn't came to unhook from the car, I wait for 10min and after that did it my self
Fabio MagalhaesNever received my final receipt.
Michael MislaThe truck had service issues also it didn’t accelerate
Sabrina WrightI give the overall Customer Service experience an above average, the representative that I dealt with in picking the vehicle up and returning an excellent she made my experience very tolerable and fixed ever concerned in a respectful manner, thank you Tamra
Nicole LivingstonPickup was fast, great customer service throughout, the lady had problems printing out my ticket at return, stating that the computer wouldn't allow it, as it was running slow. I also had a problem with the app, and when I went to verify the truck at pickup, your website would not allow me to upload pictures. Overall, 100% better than my last experience!
DANIEL THIEMEI liked the service, the people there were very friendly, they treated me very well, I recommend it.
KARLA GUZMAN | Overall ExperienceTrain the employees to work with respect and professionalism.
Nichole CannonPlease clean your trucks before you rent them out. My truck was in filthy condition when I picked it up.
Nina DawsonGood service
erick alonzoI was charged nearly 200$ for a 19.95 truck they charged my card 3 different times
JANIKA JENKINS | First ImpressionsTruck just need to be alined or something,hard to keep steady in lane
Richard SalmonDropped off after working hours so didn't interact with personnel. Easy drop off
Celia KaufmanNo imprověment needed. Crew very knowledgeable and professional.
Richard SkolnikGood
Sandeep Krishna KasthalaThey did a great job and my whole family are new members .
Raffiel GloverCustomer service was great
cedric smithFast and easy
Stacie GambleBe them same professional Like all wey
SAUL SALAZARVery helpful staff
Chelsea Laronde | Online Move InYour staffing is very respectful and I would refer friends .Thank you
Lynette Barnes | First ImpressionsMy 2023 truck was damaged due to blocking exit from storage
alvin Scroggins | Overall ExperienceVery nice
emma oriakhi | Overall ExperienceThe district Manger help me out alot as for the rest of your staff and management there was terrible didn't call people they were supposed to almost sold my unit without calling anyone to tell them our time was up they were rude and disrespectful
Steven Ramer | Overall ExperienceHorrible service the two girls in office was very rude and so unprofessional.. had an attitude with me for no reason like they preferred talking to eachother with bad words about a whole dude. The keypad don’t work and when you ask for help the girls was like I don’t know call customer support. Very rude like the whole unit is unsafe the way you have to put your stuff up and it has holes
Lisa Romero | Online Move InThe staff was awesome including Cedric he was absolutely amazing
Alma Williams | Online Move InSales clerk very helpful
dominic edwards | Overall ExperienceOverall, my experience was satisfying. For improvement, I suggest the following: 1. More training for staff sitting at the desk. 2. To have an accurate recording of gas level and odometer readings. It happened several times to me that one or both recordings were quoted wrong when I received the contract. After returning the vehicle once, the odometer reading and gas mileage were quoted wrong. I was over charged approximately $100 because the digits were recorded wrong. Another time I was charged $8 for the gas while I put 3 gallons for a 16 miles total trip. The manager took care of the mileage charge after hearing my complaint. For the gas, the manager offered me a refund, but I declined.
MOOSA YAHYA | Overall ExperienceGreat facility.,AC is on. Temperature is great Manager is so nice to reverse the charge of one month after 2 hours of happening. Unfortunately . Poor customer service at checkout by Latitia. Overall experience is ok
AHMAD KAAKO | Overall ExperienceGreat service very professional
Terry Swain | Overall ExperienceVery helpful patient with the customers they were excellent and I appreciate that msjoyce Batchelor/Thompson
Joyce Batchelor Thompson | First ImpressionsI would have liked to be informed before hand the storage facility had no elevator. My storage unit was on the second floor storage, it was inconvenient with no elevator. Also I found out afterward, I couldn’t get into the storage after the office was closed. Also inconvenient.
Melody Rivera | Overall ExperienceThe inconvenience of going up stairs with everything. My lock was difficult to lock and unlock.
roan suarez | Online Move InY’all took money out my account after i turned off service also didn’t have a card on Audi pay
Edmondo Alexis | Overall ExperienceEveryone that helped me from Back in December till February was all amazing nice and helpful as busy as they be I didn't experience not one bad moment . 10stars baby 🤗
Tamika Davis | Overall ExperienceThe claim to my unit was difficult only because I'm old LOL it was a very clean unit friendly staff, as a matter of fact every time I was there to move stuff around someone always ask if I needed help. I thought that was very special. I will return one day but I will make sure I get a unit on the bottom floor no stairs LOL thanks for the great customer service
Kathleen Baldwin | Overall ExperienceI was told, go around the building. “You’ll see where u need to go”. I went around the building multiple times before I understood where to enter. No elevator, my unit is on 2nd floor. I didn’t know there was no elevator. Would hv been nice to know before.
Melody Rivera | Online Move InGREAT SECURE FACILITY
RONALD CHAFFIN | Overall ExperienceSold my belongings with my personal information
Phonecia Smith | Overall ExperienceNeed to be a little bit more knowledgeable about what’s going on, but overall everything was very professional and courteous
Zellwana White | Overall ExperienceGreat staff
Shavaris Oliver | Overall ExperienceTodo muy bien muy tratable el personal que no atendió
Jorge Tulsidas Varea | Overall ExperienceThe staff here is wonderful and we’re very helpful for me
Natalie Martella | Overall ExperienceIncreases in price made keeping the storage unsustainable. Email contact was never answered. Had to move to another facility with similar size and much lower rates.
Victor Hartung | Overall ExperienceNo problems
Keisha Murphy | First ImpressionsWish the door in the back wasn’t broke
Connor Green | First ImpressionsI didn't have no problems with the U-Haul storage Team.... They even closed my account out without out me having to come back and forth because I moved kinda far. Also when I was late I got an email reminder that am late, sometimes I got a phone call so I love them for being such a great team/staff.
DEANNA NASH | Overall Experienceive used Uhaul for over 30 years......brought to the employee attention of 1 month free storage and a free lock...and she said NO.WAY....
alvin Scroggins | First ImpressionsVery nice and helpful
richard jacob | First ImpressionsGreat and clean a wonderful place to store your stuff
Adonis Benton | Online Move InThey took all of my deposit with no explanations
Sandra Lopez | First ImpressionsEverything went well
Jocelyn Williams | Overall ExperienceReally great staff 💯💯💯💯💯💯💪🏽💪🏽💪🏽❤️❤️❤️❤️
cindy johnson | First ImpressionsThe guy at the office was very helpful in making sure I got the right size storage room.
Irene Lyons | First ImpressionsVery clean, nice customer service.....the truck was very clean, smell fresh 👌
Terry Swain | First ImpressionsService was very good just was very hard to get in contact would employees over the phone
Dellon Samual | Overall ExperienceThe facility did not have a storage unit available which would fit all of my belongings so 2 units were needed for a 1 bedroom apartments. The 1st unit smells of rats and had several rats trapped inside. The way the unit is set up, someone else is able to see all of your belongings (vice versa) which does not make me feel safe.
Kamisha Ford | Online Move InWORKERS KNOWLEDGEABLE & RESPECTFUL..
paralee Fields | First ImpressionsYou charged my card over $500 twice without my permission. The first one was refunded after I had to call you and get that taken care of. (This happened because I moved across the country with a U-Haul truck that broke down in Texas and was replaced with a U-Haul that leaked and destroyed most of my valuables. The U-Haul staff did not account for the different mileage on the truck swapped out in Texas, and without my knowledge, my card was charged). The second charge you refused to look into without me providing my credit card number over the phone, so I filed a dispute with my bank and they discovered this was a fraudulent charge and they refunded me. Every time I came into your facility to pay for my storage (to store my damaged items that U-Haul was responsible for) most of your staff was condescending and rude. I never received an apology. No kind words. Just arrogance. I have recorded all your names and have documented the conversations I’ve had with you. After my surgery and I start to feel better I’m starting with the BBB and I’m not stopping until I get some answers and restitution. I’m not going away.
SARA SAUNDERS | Overall ExperienceThe storage was great, but your IT infrastructure needs work. Auto pay never worked, and reminder emails sent out often got buried due to email name being Hard to find.
Luka Trkulja | Overall ExperienceI had the unit for 5 years following a house fire. Went thru about 4 facility managers. Which were awesome until about last few months of 2021. More strict on rules. I think some things should be case by case sometimes. My husband had a massive stroke...there making 10 grand a month to 1500 a month in disability is a huge change trying to make ends meet is huge. But at any rate the staff is very nice and helpful. Everyone has a job to do.
Lori Neal | Overall ExperienceI was so happy with the staff especially with Tay she went out of her way to make shure I got all the right help in my time of need and Cedric for being a great help and going beyond his job to give me a hand when I need the help can't say thank you enough to the team there and there great work.
ANDREW DEFARIA | First ImpressionsI had a great experience and the associates were very professional and helpful to great young ladies.
Fernando Aponte | First ImpressionsI've always have had a good experience with U-Haul.
DEBRA BURKE | First ImpressionsOne of thee employees stole my ring out of rest room so sad I’ll never go there again my heart is broken
WILLIAM HAWKINS | Overall ExperienceI didn't move in. I am waiting for a refund.
micheal nolan | Online Move InI reserved a storage but the storage was too small so I could not use it so that’s why I can not answer some of the questions that’s why I marked them with a no!
Tarshemia Martin | Overall ExperienceNarrow hallways made moving very hectic and difficult 😞
Keno Davis | Overall ExperienceI had a climate control storage so the hrs didn't work with my job hrs.
AJA BRADLEY | Overall ExperienceAll is good with my stuff.
JOHNNA BROWN | First ImpressionsI'm praying the company continues to attempt to improve with each review.
Laura Stevens | Overall ExperienceGood customer service.
Stanley Symborsky | First ImpressionsNice place good service
Paul Mejias | First ImpressionsI am Simi crippled & was given an upstairs storage unit. Will not be able to access my storage alone Wld like a call from Manager Thx
betty croft | First ImpressionsI want to thank them for all the help unloading and packing the unit.
jamie Gavlik | First ImpressionsThe storage facility is good but the no elevator really is rough.
Gloria Hernandez | Overall ExperienceI did not receive a lock in my unit, thankfully I had one on hand
Laurey Welbourne | Online Move InGreat customer service
Patrick Murdock | First ImpressionsAll storage units need to be properly fixed and not patched. Because my initial unit had a botched patch job I had to extend my already extended moving process (from the Tallahassee location) another day.
Linda Ladson | Overall ExperienceGreat customer service!!!
robert corkhill | First ImpressionsKeep the good work up
Lewayne Russell | First ImpressionsThe system was down and. Made it hard to do business.
Altamese Williams | Overall ExperienceI like it U-Haul storage the staff is very excellent
Jorge Rivas | First ImpressionsStaff had good knowledge of the area.
ROY OGLE | Overall ExperienceKayla Bailey was wonderful and extremely helpful
Charles Porter | First ImpressionsThey moved me out of the system. Told me I was going to get a month free and didn't send me an confirmation email confirming a month free due to someone moving me out the system. I been paying for my space currently
Natasha Moultrie | First ImpressionsStephanie, was extremely helpful.
ALBERT DETLOFF | First ImpressionsThanks to the manager unsure of her name but she rocks!!
Demetria kelly | Overall ExperienceNever. Again.
April DeCarlo | Overall ExperienceBeing that I was relocating to Florida and in transition, I was so THANKFUL to have one-month FREE storage while in search for a place to live. Stephanie Vega was a pleasure to do business with and I appreciated her professionalism & kindness. THANK YOU U-Haul for making my move easy & stress free! :)
Dierdre Chavez | Overall ExperienceComiller was hands down best customer service I’ve received at any rental company. Period. Thank you so much for the help. Turned a terrible moving experience into a good one!
drew barrett | First ImpressionsStephanie is an awesome manager with amazing customer service. She was customer friendly and helpful.I would come back because of her in the future
MASHONDRIA JENKINS | Overall ExperienceThey were helpful and explained to me anything I needed to know well. I only moved out because I'm either selling or using thing things I have stored at U-Haul. It was a pleasure doing business with them while it lasted. I would indeed recommend U-Haul to family and friends.
jose morales | Overall ExperienceFriendly and helpful staff
Dale Laney | First Impressions😎🤪🤩
nader yacoub | Overall ExperienceExperience just wasn't great. Glad to be moved out.
Sylvia Homer | Overall ExperienceThanks
Javier Carrasco | Overall ExperienceThe two young men working there are a couple of the hardest working men I’ve ever dealt with. Pleasant, helpful, above and beyond! Exceptional - especially Michael? I think that is his name (yesterday
Cinda Bentley | Overall ExperienceThe people were really nice. The gentleman that checked me was very knowledgeable and he helped me out due to a mix up with the Uhaul I rented the truck from. That whole store should get a raise.
MARK REVELY | First ImpressionsI had several times been locked out of my unit for no reason other than some system issues. Staff was helpful but limited to what they were able to do
SCOTT LINSLEY | Overall ExperienceIt would have been very helpful to have after hours accessibility.
Julia Belcher | Overall ExperiencePest control is needed here at the 56th location. My clothes and linen had rat droppings on them. Climate control is to keep this from happening, I thought. I was disappointed in the condition.
CRESHENDA SERAPHIN | Overall ExperienceThe Customer service and product knowledge was on point.
Alexandria Harris | First ImpressionsIt was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so much
ARLENE MARRERO | First ImpressionsY'all did right. People first attitude.
Horace Currie | First ImpressionsExcellent service!!!!!
Paulina Collins | First Impressionshave too much going on too much traffic inside the storage units you have too many trucks and trailers parked in the way when customers are trying to get in and out of your storage that was my reason
Dennis Jordan | Overall ExperienceI would just drop the temperature in the climate control units so it can be much cooler and add an elevator instead of stairs
Alphonso Lewis | Overall ExperienceThe facility and it:s staff were great. Thanks U-Haul.
Manor Knight | Overall ExperienceWe was able to get a climate control one on yesterday
Alphonso Lewis | First ImpressionsGreat
SAM MASON | Overall ExperienceI didn't have much time to move I called u-haul in Fl and they set me up with everything I needed to move to Ga. Than when I got to Ga. And it was the same outstanding service they took alot of stress
DOROTHY MCCUSKER | Overall ExperienceThe young lady who help me was beyond amazing I will most definitely be coming back.
Lesley Jackson | First ImpressionsUnit was not what I expected. I later found out no elevators which makes loading items into storage near impossible. Staff heard my concerns, understood, and offered an acceptable alternative
SCOTT LINSLEY | Overall ExperienceThe staff was not particularly helpful in identifying storage units available and choices that would benefit me. Early in my convo it was discovered that not all available units were in the app.
SCOTT LINSLEY | First ImpressionsTerrible and very slow service
zach Reiner | First ImpressionsI had a problem with rats/mice they destroyed my couch with urine and feces. Found one dead in the unit.
Pamela Burden | Overall ExperienceStaff did a good job of getting me and my families need taken care of. Thanks
Manor Knight | First ImpressionsGreat place to rent and storage your things at great
devon andreas | Overall ExperienceNo recomiendo
Kelvin Salgado | Overall ExperienceConveniently located, reasonably priced and wonderful helpful staff.
Catherine McWilliams | Overall ExperienceAppreciate uhaul for making my relocation easy.
Marcus Knight | First ImpressionsI had to throw a couch away because of roaches and the amount of rat urine and droppings on it. The woman inside was RUDE and did not want to help me.
Cecily Howard | Overall ExperienceBefore I moved my things in I saw one roach with an egg sac took a video, killed it and reported it. I came back to the unit a few weeks later and my stuff was infested with roaches EVERYWHERE! GROSS
Cecily Howard | Overall ExperienceI can’t remember the gentlemen name it starts with A and another young lady we’re very wonderful they do not always work at this location
Brandon McCluskey | First ImpressionsMy Experience Was A Success Each Time I Went To Storage I Got Right In No Issues The Light On The Second Floor Would Go Off Every Like 20 Mintues But It Wasnt To Bad It Came Back On Thank You.
Darnisha Carson | Overall ExperienceI rented a storage and it wa lock when I got there and manger is very nasty in attitude and workers are ghetto and they act like they are right and the customer is wrong I want my money back and it’s
LETRELL JOHNSON | First ImpressionsAmazing costumer service from Tina. She was extremely helpful. I recommend her.
Mary Taylor | First ImpressionsVery helpful!
Cecily Howard | First ImpressionsI can't complain about anything. Everything was well maintained and if I had any questions some one was available to answer. Thank you for protecting my goods.
tersesa sykes | Overall Experiencefriendly, professional and helpful
Catherine McWilliams | First ImpressionsThe employees at this location are very lazy. They gave us a storage unit that was already rented with locks on it!! The customer service is very poor!!! Will not recommend this location to anyone!!
Deneque Whatley | First ImpressionsWorst experience EVER. They do not keep commitments, managers do not return calls, awful customer service, rude drivers, try to charge extra last minute. Would not recommend to anyone. Want money back
Lori Schafer | Overall ExperienceThis facility was very clean. No bugs. I was on the 2nd floor. Wish they had an elevator. But everyone was kind, sweet and helpful.
Lisa Crawford Cotto | Overall ExperienceThe prices are very high
Manuela Reinhold | Overall ExperienceI would like to thank Jessica for her time and understanding with me leasing of uhaul truck and storage unit. Her customer service was like top dog service. Andrea unit 133
ANDREA DEVORE | ReservationRats rats rats everywhere so much they ate up my sheets ,clothes everything I will never use this storage unit again
SHERYL THOMAS | Overall ExperienceMy unit was broken in 4 times before the security was in place the rear of the unit was open and rats came and went as they pleased I was told by one manager I should have bought some insurance
CHARLES ROBERTS | Overall ExperienceWaited for service over 3 hours. Staff was not trained in checking out of U-box. No answer from manager when I called. Staff was very unprofessional
avena flaharty | Overall ExperienceAlicia the manager was awesome, patient any time I communicated with her. She was courteous, merciful and very professional
Houlimata Diop | Overall ExperienceWhat a bad experience... Had to wait too long...please retrain all of them...no customer service skills.
Carmen Romero | ReservationExcellent customer service. Thank you!
Miriam Munoz | ReservationAfter a 2 hour drive in a nerve wracking U-haul the last thing I need was rude employees. Garrison was honestly rude, unhelpful, and lacked insight. I ended up cancelling my storage.
NICOLE CABELLO | ReservationWe came to retrieve our stuff, our key to the storage unit didn't work. After 30 minutes, the office staff came out with a different key and said the lock had been changed!? WHY? Not authorized!!
Kimberly Gossman | Overall ExperienceMuy bueno la atencion al cliente de parte de la sra alicia collins
George Garcia | Overall ExperienceThe associates are horrible and completely uneducated when helping customers! Worst customer experience of my life!!
Melanie Barber | Overall ExperiencePod wasn’t ready when requested & then staff moved 2 other of our pods from a different facility to this facility which is 9 miles further from our home w/o even calling us. I’ll be calling calling co
steven wendell | Overall ExperienceExcellent customer service! Moving is so hectic and they made feel comfortable Kodos the the Staff at 56th street in Tampa, Fl
Pamela Burden | ReservationMy negative experience with this branch is not reflective of the staff, but of the technology they use to do their work. Because of a faulty system, I am unsatisfied and will not be a repeat customer.
Kelsey Hoffman | Overall ExperienceI will come back if I need to y'all was helpful
erika buie | Overall ExperienceStorage facility should be open much later than 7
jesus pagan | Overall ExperienceEverything was great
Stanley Montney Jr | Overall ExperienceAlicia Collins took matters seriously and delivered my U-Box to my door. I drove from LA to Tampa and my box was not waiting like I expected. She worked very hard at making me a satisfied customer.
Karen Parrish | Overall Experience👍👍👍👍👍👍👍👍👍
Jorge De Jesus | Overall Experience.
Heather Garner | Overall ExperienceThe unit was infested with dead and living mice at the time of move out.
JULIA VELEZON | Overall ExperienceAll I can say is the staff makes having a storage at that location a breeze. The staff is competent, helpful, friendly and professional at best. I had a nice experience twice.
Arthur Cesar | Overall ExperienceHubo un mal entendido que me querían cobrar el storage nuevamente pero gracias a que yo tenía evidencia se pudo resolver esta situación.
Jorge Luis | Overall ExperienceThis Place Is A Joke I Will Never Rent A Storage Unit There Again They Have Mouses Running In Your Unit And Rouches They Want You To File A Insurance Claim.
Frank Acosta | Overall Experience