Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
there was a heavy vibration while traveling at highway speeds, felt like the tires were out of balance. it didn't bother me, but i can see this effecting someone else's experience. 5 star review for the staffing at this location. very fast, informative, and friendly.
Kevin Obrien
Rating:
5.0
Great place to rent a cargo van. They had plenty in inventory. Available exactly when scheduled. Van was in good working order and quite capacious.Employees helpful and completely truthful about the costs and operations.
Thanks!
Sylvia Edwards
Rating:
5.0
Great customer service and on-point advice. Everything went off as scheduled (I had to load on site).
Shout out to Erica and Al. Best U-Haul employees I have ever dealt with! This is my seventh or eighth move with U-Haul--I've actually lost count!
Everybody else should be measured against this location's standard. Thanks!
Sylvia Edwards
Rating:
5.0
Customer did not leave a comment.
Ertugrul Erdal
Rating:
5.0
Matt the installer person did a great job - thank you.
I can also say, from experience in having work done and rentals made - by at least two other locations, that this particular location is the most accommodating and professional in all ways. They answer their phone and get back to you in a timely manner - it makes a difference!!! I had called into three other locations that still left me hanging relative to answering questions and in trying to make an install appointment. Ken.
Ken Stranieri
Rating:
5.0
It was good
Vivek Manivannan
Rating:
5.0
Customer did not leave a comment.
Orville Baez
Rating:
5.0
They both help me alot. Thank you so much.
Mohammed Hassan
Rating:
5.0
Professional, kind, courteous and handle with care
Anna Tizio
Rating:
1.0
The price is high and there is false advertising.
Xian Torres
Rating:
3.0
They made me walk to another lot, in the rain to find the vehicle. Once there, i then had find the right truck.
ANTHONY LIMONGELLI
Rating:
5.0
All good, thank you
Edward Beekman
Rating:
3.0
Trailer door was very difficult to open and close.
David W Brown
Rating:
1.0
Left my charger in the truck but now tget don’t have it
Edward Kidney
Rating:
3.0
I was charged more than expected.. i Drove the vehicle for 14 miles and the total should be 19.95 (Uhaul rent) + 13.86 (Miles) + $1 for environmental + Taxes as per new jersey (2.30) and the total should be 37.11 or so however I was charged $42.
I refueled the vehicle too.. don't know why i was charged extra.
Rajul Saxena
Rating:
2.0
I would like a customer service rep to call me - very disappointed with the delivery of the pods.
Daniel Martucci
Rating:
5.0
Good staff I always go to them for my go to move.
FELIX MYRICK
Rating:
2.0
In my U-Haul experience, I reserved a 20' truck online with the guarantee of availability or a $50 reimbursement. When I arrived, they didn't have the promised truck and upgraded me to a 26' one, despite the price parity. Despite explaining my parking constraints, the representative, Lenora, bluntly insisted I either accept the larger truck or leave without compensation. I settled for a smaller 15' truck, which proved inadequate for my move, leaving me to rely on my personal vehicle.
Hitesh Uttamchandani
Rating:
5.0
Customer did not leave a comment.
Sam Giberga
Rating:
5.0
The process was fast and easy. Great service
Robenson Selon
Rating:
5.0
Customer did not leave a comment.
Amelia Chan
Rating:
5.0
Customer did not leave a comment.
Lauren Fitzhugh
Rating:
5.0
Customer did not leave a comment.
Marlon Smith
Rating:
5.0
Customer did not leave a comment.
Peter Costa
Rating:
5.0
Customer did not leave a comment.
Mary DeSordi
Rating:
5.0
Wonderful service very friendly
LISA ASPROCOLAS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Douglas Yoon
Rating:
5.0
All personal very friendly Great service
Arthur Sinibaldi
Rating:
5.0
Customer did not leave a comment.
Vijay Prasanna
Rating:
5.0
Clarify if furniture blankets are cleaned between uses
Bruce Gorski
Rating:
5.0
very good personnel at this location.
John Nolan
Rating:
5.0
Customer did not leave a comment.
Darwin Cruz
Rating:
5.0
Customer did not leave a comment.
Pradeepkumar Dharmalingam
Rating:
5.0
Customer did not leave a comment.
WESLEY HICKEN
Rating:
2.0
Customer service reps weren't helpful and nice enough to fulfill my request and the vehicle wasn't in clean condition.
Talal Mujeeb
Rating:
5.0
Customer did not leave a comment.
Kevin Moose
Rating:
5.0
Chris at U-Haul was hands down THE BEST person I have ever dealt with. This man knows customer service. He has a heart of gold, was very understanding, and really went above and beyond to put a smile on my face. If you want phenomenal customer service at this location, ask for Chris.
Jennifer Berger
Rating:
5.0
Customer did not leave a comment.
Ingrid Ribeiro
Rating:
5.0
Customer did not leave a comment.
Pratiksinh Desai
Rating:
5.0
Customer did not leave a comment.
Sreedhar Balasubramanian
Rating:
5.0
Excellent services
Yenny Lisboa
Rating:
5.0
Customer did not leave a comment.
RAJESH TIWARI
Rating:
5.0
Customer did not leave a comment.
Aubrey Flanagan
Rating:
5.0
Great
Dwayne Palmer
Rating:
5.0
Customer did not leave a comment.
Johann Schimbauer
Rating:
4.0
Did not like using the app to return the truck. An employee was at the location and was very helpful in returning the truck because we were stuck for a minute on the app.
yvonne roman
Rating:
3.0
Customer did not leave a comment.
Bryan Tulshi
Rating:
5.0
Customer did not leave a comment.
Gabriel Lemus
Rating:
5.0
Customer did not leave a comment.
Thomas Young
Rating:
5.0
Customer did not leave a comment.
Daniel Lawton
Rating:
5.0
Great crew and company
RODERICK YOUNG
|
First Impressions
Rating:
5.0
Always a great experience
Dedrick Koonce
Rating:
5.0
Chris from the u-haul location was fabulous. Kind. Well versed knowledged and made our experience seamless.
Amber Mallory
Rating:
5.0
Customer did not leave a comment.
Bruce Yhun
Rating:
5.0
The women that helped me is wonderful a such a delight. I am so thankful and I will rent again just because of her..
Wayne Bell
Rating:
5.0
Customer did not leave a comment.
Sharon Kelly French
Rating:
5.0
Representative was courteous and attentive. He set up appointment and sent out text and email reminder. Drop off of vehicle was uneventful and the job was done before the time indicated. Cost was low in comparison to other places.
Kim Munoz
Rating:
5.0
The ladies helping me out were just wonderful. So friendly, extremely efficient, and super cute. Much better experience than last time and will definitely choose this location again.
Arun Malhotra
Rating:
5.0
Customer did not leave a comment.
Christopher Avila
Rating:
5.0
Customer did not leave a comment.
Sheila Bonapace
Rating:
5.0
Customer did not leave a comment.
Myraja Beaulieu
Rating:
5.0
Customer did not leave a comment.
Frederick cacace
Rating:
5.0
Customer did not leave a comment.
Halimattu Foday-Kakpa
Rating:
5.0
Everything is good
Fabiana Perez
Rating:
5.0
Customer did not leave a comment.
Yinghua Men
Rating:
3.0
Trailer leaked ruining my couch and mattress. I told the U-Haul guy the trailer was in really bad shape when I picked it up.
Cliff Stepp
Rating:
5.0
Customer did not leave a comment.
Zair Hill
Rating:
5.0
Customer did not leave a comment.
Rocco Oppediasano
Rating:
5.0
I spoke to someone on the phone from UHAUL.COM and it was agreed upon that I would return the truck at 7:30 PM BUT THEY PUT IT FOR 5pm abd charged me another day. I want a refund for that day
Anjeanette Miller
Rating:
5.0
Customer did not leave a comment.
Tamar Scandaglia
Rating:
2.0
They switched my pick up location twice causing me to lose an hour of my rental time and travel a lot further for the pick
Jean Carlos Montero
Rating:
5.0
Great location with plenty of options
Danny Smolka
Rating:
5.0
Gentleman that took car of my reservation was awesome and quick in and out
Janeen Gaffney
Rating:
5.0
Nothing exactly
Victor Torres
Rating:
5.0
Customer did not leave a comment.
FAROKH DARUWALA
Rating:
5.0
Customer did not leave a comment.
Aziz Fares
Rating:
5.0
Great Staff
Veronica Moore
Rating:
5.0
Customer did not leave a comment.
Pedro Pajarillo
Rating:
5.0
This is our second time we had to use the U-Haul. It’s easy convenience and the people are so friendly. That makes you feel like you have them at your disposal in your backyard. Hey I need a U-Haul. No problem here you go… happy new year. 🎆 I highly recommend this place.
Sofia Gonzalez
Rating:
5.0
Excellent service ready when you are. I’m flexible with you. I highly recommended.
Sofia Gonzalez
Rating:
3.0
Customer did not leave a comment.
Khaled Abdou
Rating:
5.0
Easy location with choice equipment
Joan Mulcahey
Rating:
4.0
Storage unit when deliver could have been closer. But I was able to to get it to my residence and return the Ubox without incidence. Overall a very good experience. Thank you.
William Yeun
Rating:
5.0
Customer did not leave a comment.
Francisco Alvarado
Rating:
5.0
The truck was extremely old. It had 138k miles. The windshield wipers should have been replaced, and the door couldn’t close unless slammed very hard (this is a safety hazard). The truck lacked power and struggled during the drive.
Alvaro Rangel Mendoza
Rating:
3.0
The box was way too worn out. I asked the staff to open and show me before I took it home, that staff refused. So I didn't get to check it until the contractors who helpedload opened thebox. It was a broken/patched every where. Have to carefully load stuff since the internal patchs could scratch the furniture surface. Open the box and unload also took a lot of effort. I would expect compensation for the worries and additional work.
YUAN GAO
Rating:
5.0
Customer did not leave a comment.
Harold Magid
Rating:
5.0
Excellent customer service
Mary Figueredo
Rating:
5.0
Customer did not leave a comment.
David Weintraub
Rating:
5.0
Customer did not leave a comment.
Imran Qaisar
Rating:
5.0
Customer did not leave a comment.
Denise Stormer
Rating:
5.0
Trailer needed to be swept out. It had broken glass in it and I was hauling a Japanese Kei truck in the bed. I don't need any flats.
JD Hartman
Rating:
5.0
U Box experience was top rate from start to finish. Efficient, reasonable & timely. I will highly recommend u haul & u box to friends who need storage & transport.
Lee Ann Martin
Rating:
5.0
Customer did not leave a comment.
Johnny Paredes
Rating:
5.0
Great service. I was in & out in no time. Friendly staff made this rental enjoyable.
Brian Reeves
Rating:
3.0
Customer did not leave a comment.
Adnan Bashir
Rating:
5.0
Realmente no encuentro algo que deban mejorar, simplemente son muy eficientes en lo que hacen, he rentado varias veces un tráiler para llevar o traer mis autos y siempre me han atendido muy bien 👍
Carlos Monge
Rating:
5.0
U-Haul exceeded expectations and we would highly recommend them to anyone who is moving. The ubox arrived in Florida on time and the staff was helpful in getting it to us ahead of schedule. Thank you
bill broadbent
Rating:
4.0
I have not received the invoice
gopala katipally
Rating:
1.0
There is a missing box of my son's medication. We tried reporting it to U-haul but their customer service just filed a claim with MovingHelp.com which had the movers call me to say they didn't take anything. It had to be them because the containers were locked and sealed from when they were loaded till they were delivered to my new home. When we try to call customer servcie at U-haul they're extremely rude and hung up on my wife. We even got the insurance and they aren't covering the lost box.
Joseph Marchio
Rating:
3.0
Overall I rent from here a lot but my most recent rental was not a good experience. When I went to pick up my trailer, there was a short wait, which was fine. Once my turn was over, the lady who helped me told me to wait outside and either she or the other guy would help me. I waited 20 minutes in the cold and nobody came out. I went back in and the lady said the guy is outside looking for me. I went back out, looked everywhere and could find nobody. I came back in again, now frustrated, and th elady and the guy were there. I spoke tot hem and the guy had no idea that he was supposed to help me. He came outside and straight out told me, "what's going on between them should not have effected me" and he apologized. The thing is, it did effect me and I wasted an hour to pick up a trailer. This is unacceptable and the staff need to work out their internal issues or at least not take it out on the customers. Felt like the office was being run by kindergarten students. How pathetic!!!
Arun Malhotra
Rating:
5.0
Customer did not leave a comment.
Vincent Martinez III
Rating:
5.0
Customer did not leave a comment.
AVIV HOGAN-APPELL
|
Overall Experience
Rating:
5.0
Outstanding Manager. She was helpful and so nice. You need to have train your East Brunswick staff and other locations too.
FRANCIS CAHILL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL SWANSON
|
Overall Experience
Rating:
5.0
Always helpful and friendly
Marc Jackosky
|
First Impressions
Rating:
5.0
Fast friendly workers easy process
Marc Jackosky
|
First Impressions
Rating:
5.0
Im all my processing relocating my family and my self to Florida from NJ I was bless found all my need in this company especialista on this facility
Ana Trinidad
|
Overall Experience
Rating:
4.0
Friendly experience with friendly inviting people.
Henry Washington
|
Online Move In
Rating:
5.0
This is a great place
Andre Harris
|
Overall Experience
Rating:
3.0
So far so good 👍🏼
Lydia Allen
|
Overall Experience
Rating:
3.0
The staff had so much trouble processing our payment and getting us set up in the computer. You really need better TRAINING at this location. Some folks have trouble operating the computer. . .
Lilia Fernandez
|
First Impressions
Rating:
2.0
This location has lockers that are stacked on top of each other. Which means you’ll have to wheel a set of portable metal stairs around to your locker if you have an upper level locker. Not safe if you are moving furniture or heavy items
Myisha Henderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAY THACKER
|
Overall Experience
Rating:
5.0
I have not moved into my unit yet, but I will be there around 9/23/2022.
Andre Harris
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Krystal Leonardis
|
Overall Experience
Rating:
1.0
Horrible
Krystal Leonardis
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rayshawn Burley
|
Overall Experience
Rating:
4.0
They could not get me setup to use my code. Over and over it filed. I was supplied with another code that worked throughout my stay at the facility. Thank you!
Kevin Moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany Francis
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tiffany Francis
|
First Impressions
Rating:
5.0
Great help.
Kenny Viteri
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SALMAN KHAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
erin jean mcmichael
|
Overall Experience
Rating:
5.0
It’s was good
Shirley Browne
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DONALD GATLING
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Yinxi Li
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Balamurugan Chandrasekaran
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
John Chan
|
Overall Experience
Rating:
5.0
Very happy with quick an convenience also very clean.
Enna Avila
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Huiyi Wang
|
Overall Experience
Rating:
1.0
Storage units are not the size that was said it was and the top units are open on top witch means that you have access to the other units and mises or other animals can also come in thru the top.
Werner Batista
|
Overall Experience
Rating:
3.0
Hallway sensor controlled light is useless
Vishal Kapoor
|
Overall Experience
Rating:
5.0
Good service, good, facility, and good location. A little dust & debris seemed to drift down from the unit above mine, likely when they were moving, but that is minor.
michael nokes
|
Overall Experience
Rating:
4.0
This location had long queue but service professional were helpful
Vishal Kapoor
|
First Impressions
Rating:
5.0
Erica and staff were very professional and took care of all my needs from truck rental to storage rental.
Rhonda Lige
|
First Impressions
Rating:
4.0
Lenny and another associate were extremely helpful and went above and beyond to help me. I am not happy to see they didn't notice I moved out until 6/11/19 and charged me for another month - MO 6/4.
JASMINE THOMAS
|
Overall Experience
Rating:
3.0
My u box arrived two days late. How do I get my $50 per day credit as promised?
Andrew Filliater
|
Overall Experience
Rating:
5.0
I love the service
ketia jeanbatiste
|
Overall Experience
Rating:
5.0
Fantastic experience with U Haul Edison, partnered with WDT moving & Thomas who were a choice on their website and could not be happier. The movers treated the move as if it was their own. Great team.
Adam Sosulski
|
Overall Experience
Rating:
5.0
Thank you Emily. You are doing a great job.
Marc
Marc BOYER
|
Overall Experience
Rating:
5.0
All of the customer service folks I spoke with were great! My delivery driver was great as well. Thank you!
Julie Bond
|
Overall Experience
Rating:
1.0
I selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service
GILBERTO ROSARIO
|
Overall Experience
Rating:
2.0
I was under the impression that storage doors would be steel, not wooden. Also, some the the screws on my unit were loose, even after the attendant fixed it. Did not want to store more items.
Sonia Edwards
|
Overall Experience
Rating:
4.0
Despite some issues with their 24 hour access,, the staff were helpful and courteous.