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NADIA K | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Elkins
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’m very comfortable with using your facility and know that my personal items are very safe
Tammy S | Online Move InDrop-off was incredibly easy and took maybe 30 seconds from rolling up to rolling off.
Joshua MDon't change a thing, both service personal were professional and caring. CJ
CJ BDrop off was 100 times better than pick up. The person was knowledgeable and friendly. Location was a breeze getting in and out. I will definitely deal with them again
Lisa WHorrible experience, not the 19.95 that is advertised. Also had to pay 6$ because I went over the alotted miles. The employee offered me my receipt and I told him no because I didn’t want to remember my U-Haul experience. Will absolutely be the last time I use this service.
gary mVehicle needed plugs changed did not notice until we started driving it. Kept trying to stall each time we came to a stop. The steering wheel had a lot of play in it. The exhaust also needed fixed when we returned the vehicle we told that location all the things that was wrong with it so hopefully that place would be able to fix it. I should’ve asked for a refund..
Darcy aThe staff was awesome
pat c | First Impressionselkins location does a good job
Robert GEfficient service, clean equipment, easy return process through app done after hours. Thank you.
Ardel GEverything was ready and in very good condition.
Sebastian BThe guy that signed us up was very helpful and compassionate.
Ronald C | Overall ExperienceI can't think of anything
KELLY LGreat place! I will use them again in the future!
Aaron H | Overall ExperienceVery clean and organized. Made moving simple and hassle free. Highly recommend!
Buddy H | Overall ExperienceUnfortunately, I drove the van in a snow storm and the state had not plowed the roads. I would rather drive with rough tires in the winter in West Virginia. All season tires are not appropriate to drive a van on slick roads. Thankfully, I was able to keep the van on the road without an accident, but I had to drive a lot slower than I had hoped to.
Stephen HCan’t say enough about how nice the facility was as well as the staff. What a wonderful experience! Thank you
LORI F | Overall ExperienceThe staff at the Elkins office is always nice and friendly and ready to help.
STEVEN JIt was great & clean , safe . Thank you all
Integra PNo issues, everything went well.
Lester PThis is the only location I want to go to
KELLY LJimmy was great to work with and super helpful!
BEN S | Overall ExperienceVery impressive and fair price. Super clean and user friendly
Vicki H | First ImpressionsWe had no issues, went well
Lester PVery pleased.
Buddy H | Online Move InVery pleased.
Buddy HFast and great service and $$
Jeffery H | Online Move InLyz and Jim were both very helpful knowledgeable and just all-around friendly and kind
BARBARA EBreaks on the truck were starting to click when depressed and they acted like maybe one of the breaks were trying to lock up. I notified the lady employee upon returning the truck.
KELLY LGreat experience! Friendly staff.
Samuel SThe truck was new! 2100 miles on it. I can't say anything bad about the truck. I reserved the truck and the salesman on the way out to get the truck said anything over the 100 miles would be .49 cents per mile when I looked at the receipt when I got home they charged me .69 cents per mile. I called in to talk to someone the person on the phone told me a manager would call me and I haven't heard back from anyone in a couple days! When you check out they have you sign electronically before you see the itemized receipt!! I suggest you ask to see an ITEMIZED RECIEPT BEFORE SIGNING ELECTRONICALLY !!!! YOU HAVE NO IDEA WHAT THE CHARGES ARE SIGNING FIRST!!! AND DONT EXPECT SOMEONE TO CALL YOU IF THERES A PROBLEM AFTER THE FACT THEY WONT CALL !!
Wayne RReally a top-notch climate controlled storage solution. The staff and management always are there to answer a question or answer the phone (important!). Easy access points. Very clean. Even the bathrooms are a nice place to sit and ponder your next move.
GREG I | Overall ExperienceI was charged $7 for returning to a different location even though it was the correct location. Other than that it was great
Cynthia WEveryone is very knowledgeable and friendly.
Brent N | Online Move InThey said I had roaches when I didn't you can even go check the storage unit and won't find a think
HEATHER N | Overall ExperienceEverything was perfect. No improvements necessary.
Paul SThey started charging a card and I didn't know why until I called them to see what was going on
HEATHER NWe have used Uhaul services all over the US and without a doubt the team at the Elkins, WV location ranks at the top. The facility itself is impressively maintained along with the trucks and the personnel are efficient & friendly.
MELISSA BDropping off was extremely easy. I traded the box truck in for a van. The van that I was given was not cleaned. It had garbage in the interior. The smell of cigarettes was so overwhelming. I was given odor band to spray inside the cabin. So far it is not working. I also use my own personal febreze and that is not cutting through the cigarette smell.
Vanessa HSafe, secure ,clean and convenient .
vickie M | Overall ExperienceBarb was exceptional, she was very patient ,knowledgeable and went above and beyond to assist us.
Elbert CI rented a small, climate controlled inside unit. It was super clean and access was much easier than I thought it would be. Pull up to the front door and load up your stuff on a cart provided by U-Haul, wheel in and unload in a clean, dry climate controlled area.
Dawn P | Online Move InWonderful service, clean and dependable equipment
Cori AAmazing, incredible clean, everything is easily accessible
Roberta LAmazing facility and super helpful friendly staff!!!
Raiann K | Overall ExperienceGreat experience!
Aaron HYour representatives (didn't get their names) were very polite, efficient, and fast. The trailer was uncoupled, inspected, and stored in a jiffy. No hassles, just friendly people.
chris mGreat service, uhaul person was very knowledgeable on the needs and in and out with no snags. Had the trailer back in less than 3 hrs and mission accomplished.
Grover cJeremy and Liz are great people and I will recommend them to anyone.
Jay A | Overall ExperienceStay awesome !! The staff at this location is great !!
Yvonne LJayson at front counter was absolutely amazing.
STEVEN FAlways an easy rental & good experience at this location.
richard wThey are always so nice and helpful
Teresa RThe staff on site at the time of my move was extremely helpful and patient. He answered all my my questions efficiently, walked me through confusing steps, as well as showed compassion. I wish I knew what his name was. He was great.
Michelle B | Online Move InWould have considered keeping it but to expensive 🫰 $103.00 a month is to much.
rodney d | Overall ExperienceThey are very nice
joann pMake sure you support the franchise!!
John BNone
richard nNicest Uhaul location I’ve ever been to, they had everything ! Very nice people also.
richard wStaff were very nice and move in so easy
Molly W | First ImpressionsThis is the best storage and uhaul rental I have ever dealt with! We have moved 15 times. Yes it thats right. We have used storage facilities 15 times. We are pros. Never dealt with such a professional, mannerly, helpful group. So glad they are in Elkins.
barbara p | Overall ExperienceThe gentleman who did the labor was very nice and very helpful. Thank you very much!
Justin BThanks for being there in my time of need...It's not the first and won't be my last time I use your company.
TIMOTHY HThe manager is awesome and very helpful.
Jay A | First ImpressionsThe service was great, the install was done professionally (everything wire tied up in place and neatly done) Everyone that I talked to was very friendly and helpful. My only feedback would be that a waiting room or a comfortable place to wait would be an upgrade.
Brian OVery helpful
LINDA L | First ImpressionsI really enjoyed the gentleman on the phone he was polite and very helpful. He mentioned that I could do it online because I needed to talk to my spouse and see which size unit we needed. So I really do appreciate his patience and his time going through giving me the prices and sizes. He was excellent. Overall I had a wonderful experience.
Nicole L | Online Move InVery professional explained everything to me in great detail. Even walked back with me to help me find my storage building and shared it to me. I'm using one of their locks and they're putting it on my bill for next month. I had one but I only had one key. But they are very friendly and explain everything.
Paul M | First ImpressionsThank you for your understanding during a family medical issue. Your understanding of the matter made it seem like talking with someone who cared rather than a suit behind a desk. Means a lot, didn’t go unnoticed.
Linda N | Overall ExperienceNeed the price little bit lower.
johanna h | First ImpressionsYesterday,2/25/23, I arrived at your storage facility. There was a young man standing outside smoking by the main door. As I was looking for my code to open the door, he explained I had to first go to A12, then return to the second keypad and put my number in. He then went inside as I moved to door A12. I typed the code into door A12 and then down the side walk to the next door. There, I repeated the code entry. The door did not open. I repeated the process again in the cold sleeting weather with no success. I proceeded to the empty office and explained to the young man that I was having a hard time getting into the building via keypad. He immediately sounded angry by his loud and abrasive tone. He repeated the directions to which I responded that i had followed those directions. In his aggravated tone, he repeatedly hit his hand on the counter in a cutting motion. At this point I informed him I was not going to deal with his attitude and him waving his hand in the air to me. I requested the storage be discontinued. He then stated “I don’t know how much simpler I can make this” and repeated the steps again. I again told him to cancel my rental because of his behavior. I still do not know why the code would not work after entering into the keypad as instructed. Maybe it was the wrong code? Maybe it was a computer glitch and was deactivated? I don’t know. Instead of getting up to assist me or checking the codes to ensure they were correct, your employee attempted to bully me into thinking I had not followed the correct directions. This was not the case. Because of his actions or lack of action, you have lost a costumer. Thank you for your time. Rachael Baumgardner
RACHAEL B | Overall Experience24 hour access needs to be available upon making the agreement
Hilma P | Online Move InEverything was good but l rented 2 units but didn't need them for a couple of days and was told if I didn't need both I could get refunded Not true Paid for 2 units
TIMOTHY C | First ImpressionsIt was real easy to load and unload my stuff Also liked pulling into garage , easy access.
derrick a | Overall ExperienceThey was very nice and friendly and helpful
Genny H | First ImpressionsI have been a customer at this facility since it opened. I have watched it grow and flourish into such an amazing asset for the community. I also have had the pleasure of meeting all the employees. Everyone from high management down has been very helpful, professional and welcoming. They were always available to help me and so accommodating beyond anything I could have ever expected. I highly recommend Elkins Uhaul and Storage!
Diana K | Overall ExperienceEveryone was nice and helpful, we would definitely use them again if need be! Thank you all for all your help! Happy holidays! 🎄🎅🏻☃️
Kristene C | Overall ExperienceAnswered all of our questions. Very quick and easy process. Very nice and clean facility.
john m | First ImpressionsVery nice and a simple quick process.
lidy M | First ImpressionsVery clean, secure, and convenient. Options were given to me that best suited my needs. Highly recommended.
Mary A | First ImpressionsThis is the best facility I have ever rented! The best service too. If I ever need a uhaul or rental again, I will be back. Thank you!🤗
Julia D | Overall ExperienceThis facily is very clean and well maintained. Always the staff has been helpful. Will recommend to everyone.
radhabai c | Overall ExperienceMoving is a stressful and often painful experience. The UHaul folks were fantastic and took away the stress part. The storage unit is perfect and the facility is spotless. The truck was ready to roll in less than ten minutes after walking through the door. All aspects of this facility get the highest marks from me and will be recommended to everyone. Thank you again!
Jerry P | First ImpressionsCasey and Liz were both excellent customer service representatives and pleasant.
debra k | First ImpressionsAlthough "No" was selected for numbers 4, 5 and 6 above, it should be noted that these were not "No" all the time. During the period of time we rented from u-haul, we had varying degrees of staff interactions, and varying experiences with cleanliness and maintenance of the facility. On multiple occasions over the most recent 3-6 months interactions with u-haul staff members were short, unfriendly and unresponsive. Leading up to our vacating of the 3 units we occupied, the general manager-Jimmy Kissamore-was left 3 messages with staff member Liz asking for a return call and one was never received. Additionally, three messages were left for regional manager, Marc Arnold, with no return call. Simply due to the lack of customer communication, I would not recommend others utilizing this location for their moving and storage needs.
Youth H | Overall ExperienceFacility was nice and the staff were even nicer! Sure hope it stays that was.
David F | First ImpressionsThis facility was very well maintained and clean. I would recommend
sherri C | Overall ExperienceI wish all storage places were as nice as this one. It was clean, affordable, accessible 24 hrs, and the staff was beyond excellent. I've gone there in the middle of the night before and felt safe. The staff would go out of their way to help you. I once accidentally left some things outside of my bin and didn't realize until I was an hour away. I called the next day, and the staff held the things for me until i could get back the next day to pick it up. If I ever move back to the Elkins area again, I'll definitely go back. Thank you .
Bonnie S | Overall ExperienceMatt was Extremely Helpful and Courteous! Explained Everything in Detail!!! GREAT!! Person to Deal with 👍 Sincerely, Glen T. Schoonover
Glen S | First ImpressionsThere’s a little construction at entrance, but staff is attentive and helpful, assisting me with key code entry when I was too sleepy to figure it out on the first few tries. Thanks!
Kathleen J | First ImpressionsAll the staff was especially helpful very courteous and was always good about answering any questions I had the overall experience was wonderful the process of getting the rental unit started was effortless and very quick I was very surprised at how smoothly and quick we were in and out again excellent staff
melinda T | Overall ExperienceOnly issue was damage to door of 1 unit that made accessing a challenge.
annae b | Overall ExperienceAwesome staff and extremely clean Will recommend to anyone needing storage
wanda v | Overall ExperienceThank you Jimmy for all your help!
Philip B | First ImpressionsExcellent customer service, very well explained directions to get to our unit, provided us with everything we needed, quick and easy process.
Chelsea R | First ImpressionsMy friend James Kisamore works at uhaul in Elkins, WV and recommended that I use your business bc It’s climate controlled and a secure place to store my belongings. I can’t thank him enough!!!! I will definitely be recommending uhaul to anyone needing a storage unit.
Hildie W | Online Move InYour Employees Liz and Jimmy were so kind and very helpful. They are easy to talk to and they understand what you need
missy A | First ImpressionsFacility was nice and clean. Employee was very helpful and efficient.
Brian B | Online Move InSo clean and nice!
marilyn k | First ImpressionsGreat facilities and friendly staff
MARTINWILLIAM W | Overall ExperienceIf a renter for whatever reason is unable to get the padlock off the unit. Uhaul staff should be able to provide bolt cutters to cut the lock off. And even assist in cutting through the lock. Instead of telling the customer if you damage the doors in any way you are responsible. So a locksmith came and in 5 seconds used bolt utters to cut through the lock. And yes in case you are wondering. There was no damage done to the uhaul door.
jim d | Overall ExperienceNo prorating. A full month charged for one day of storage. Charged for a 2nd unit that I never used. Staff is all lazy and rude(including the general manager). Units are on autopay, yet when I showed up to clear out my unit, It was locked out for nonpayment(my credit card WAS charged). This place is a ripoff. I would ever use this facility again. I will be posting on Facebook and informing everyone I know of my unpleasant experience at Uhaul of Elkins WV.
DANIEL T | Overall ExperienceBest place I’ve ever used in all ways. Security, cleanliness, etc.
vickie M | First ImpressionsYour attendant behind the counter was a total Jack a** If it wasn't for going to jail I knock his a** out
Johnathen t | Overall ExperienceOnly two areas to access inside. My units have two sets of doors within 50 feet that could be utilized to access storage area. I had a 24 ft uhaul Packed full and had to carry all items down numerous aisles and around three sets of storage unit sets. The distance from the truck to my storage unit was ridiculous. When questioned Jim Kisamore was less than cordial, and yes I was very upset because I asked before renting if I could drive up to the units or did I have to pack everything in, and was told I could drive to the unit. Another person unloading was not happy about the lack of convenient access also. A key pad at the doors in the far left unit area would be greatly appreciated. One of the bay doors was damaged so the manager shut the entire unloading station down but even at that, the distance from there to the 12## units are not at all convenient and I have 2 10x10 units packed full. I am not looking forward to having to move my stuff again. Again, I implore you to offer access through the doors already there in that area. The other downfall is there is no ceiling in the units, everything will be dust covered.
MELINDA L | First ImpressionsThank you !! The storage units are very nice and i didnt have to stress about anyone breaking into my storage unit and taking my things so that was a relief . It is a very safe place to store your stuff and if i have to get a storage unit again i will definitely go back to u haul place!!! The people was very nice and helpful and walk you through how to get in for the first time and help after if you need it! I would recommend uhaul to anyone that asks about storage!!
Breanna F | Overall ExperienceFemale associate top customer service👍🏼👍🏼👍🏼
SHEILA K | First ImpressionsRent your storage unit at U-haul today!! The Best units in this area .
kenneth v | First ImpressionsWild have rated higher but felt it was a bait switch when unit size booked in march was not available snd had to rent more expensive larger unit.
Virginia H | First ImpressionsI haven't always have good dealing with u-haul, but the Elkins, WV store is an exception. The staff is always helpful and willing to go the extra mile.
Bonnie S | First ImpressionsGreat!I never had a problem.The instructions were easy to follow.The facilities were impeccably clean.This includes the storage unit itself.
Rebekah D | First ImpressionsThe only issue that I had was my key cards never worked. They would issue me new ones and they still would not work during a return visit.
Ronald B | Overall ExperienceGreat facility and friendly staff. Got a little turned around with the location of the loading dock and after hours checkin, but all was good in the end!
Andrew J | Online Move InCustomer service was excellent! The staff was very helpful and , in general, very, very professional.
RODNEY M | Overall ExperienceVery friendly and helpful
David E | First Impressionsmore than I had expected. thank you
RODNEY M | First ImpressionsVery helpful and very nice people
Joseph K | First ImpressionsIv had several storage units and this one was superior to all others
michael b | First ImpressionsI couldn't have been more satisfied.
terry k | Overall ExperienceAbove Average for now, I've only been using for a week. We'll see how it is after a few months.
jimmy h | First ImpressionsI am a displaced college student, and I utilized the free 30 days of storage that U-Haul offered to us. It has helped me and my fellow students immensely, and I will forever be grateful for the help in this time of need.
Kaylee W | First ImpressionsThe girl I originally talked with was very helpful. The guy who was working on Sunday wasn't very helpful. HE told my daughter that he could not find the reservation even with the emailed reservation number. After several attempts he was finally able to find it. Very frustrating to have to deal with that kind of incompetence.
Anthony H | First ImpressionsVery well maintained
Tabitha H | Online Move InI used 2 of these to get moved across country. They worked great, the 27 v10 truck I had was much better than the v8 my wife drove. Both pulled cars and got us into storage then home. Thanks uhaul.
Pearle K | Overall ExperienceBrand new CLEAN Facility with eager to accommodate young staff
Michael W | First ImpressionsVery professional. Great customer service.
brandy c | First Impressions