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Debra A | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Evergreen
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
An
Lisa PThe UHaul rental side of my move was exceptional. Everything went as expected. My four star rating is only for the UHaul side. I have two issues with Moving Help from my recent move. First, when I initially contacted UHaul, they didn't give me a choice of movers/price ranges. The person I spoke to assigned one moving company to me and that was that. This Moving Help business should not be aligned with UHaul. They didn't contact me right away as the information said they would, and I began to wonder if they were reputable. I finally got hold of them because I had changed the date of the move, but it wasn't changed online for a week or two. They assured me they had the correct date regardless. The person who runs the moving business called me the day before the move to confirm and everything seemed to be going as planned for them to pick up the truck and be at my house by 8:00 a.m. About the time I was getting seriously worried (8:45 ish), he called and told me he was running late and was just leaving a nearby town at least 20 minutes away and gave a very weak excuse. He assured me everything was fine and he would still pick up the truck and be at the house soon. I finally called him back 30 minutes or so later and he explained that his helper hadn't shown up. I have to say, he did contact another moving company who agreed to fill in, but at a higher cost (same day rate) than I had already paid Moving Help for. The second moving company did a great job loading and unloading, but cost me $300 more.
vicki oGreat people Great service very pleased with the whole experience
Danny BFind a way to control inside alarms better. Their the only thing wrong with the place. The employees are very informative about any & all our questions. Their kind as well,which is another "star" on 1150 US Hwy 2 E., Kal. Mt, U-haul collar ⭐️⭐️⭐️⭐️⭐️.
Linda CThe staff here is incredibly nice and professional. We have picked up and dropped off trucks there a handful of times and they have always been very helpful.
Belva HVery nice , great experience at this location
Garry PGuy that helped u load was super efficient and quickly unhooked the trailer and checked us out with a printed receipt. Inside of store was very clean and full of supplies.
Cayman FSales rep was super helpful
scott kHmmm….beer and popcorn while that wait?😊
Leslie DEasy and friendly service!!
Lauren CEvergreen Uhaul is how Kalispell used to be, friendly, helpful and polite, great prices. I talked to Mike, CJ, Dennis and two other gentlemen in the process of pickup and drop off and there is not one thing they could improve on. The manager, Mike and employees at Evergreen UHaul were an excellent Customer Service experience. It was a stressful time, made better by this store, I appreciate all of your expertise and help more than I can say. THANK YOU!!! Lisa M
lisa mThe vehicle was just very dirty-check in was easy and friendly
Jacquelyn HThe facility was very clean Staff was very friendly and so helpful
sarah r | Overall ExperienceGreat service
Kasey kRental was timely and employees were professional. Great experience.
Cherie RMik the general manager was grea also the first employee this morning
MICHAEL BWe were told to return the truck with 3/8 of a tank, which we did. We were still charged $22 for fuel.
Leta S34 good months of storage and a few rentals.
Pete Jrepresentatives were informative and friendly
Kimberly OEverything was great. Prompt service, knowledgeable personnel and customer oriented.
Gary JFriendly staff, easy check-in and check out, and clean vehicle. Keep up the good work!
Jeremy WN/a
Dennis OThe app would not let me take a picture of the odometer and fuel level. I’m glad the store was open.
Michelle CNice clean an safe
Doug H | Overall ExperienceGreat service great truck no complaints
Danny Bwhen i returned unit,person who checked it in said {2 different size tires on left side!!!!!!!!!!!]
Alvin MMike and Logan are the BEST.
Al HStaff were super helpful and kind. Good guys!
Rowan GCj at the kalispell store was very helpful. The ladies on the phone side were great and very helpful with an extension of time
ANNA KMade my drop off efficient and quick!! Love and appreciate my U-haul rental experience in all ways!!
Debra BMike has this has this UHaul location running very smoothly. One of the best that I've ever been to.
Al HThe set up at this location for drop off was so easy and convenient. The guy who checked us in, Anthony was awesome! Helpful, friendly and fast. Overall a great experience
Matthew DThe wiring has never worked. The installer could never get me back in to fix it due to poor scheduling and now U-Haul won’t stand behind their work and want to charge me $190 to reinstall the wiring. atrocious. Lost me as a customer for life.
GARY DI don’t have anything specific to comment on in terms of improvement. The location was easy to get to and navigate within. The staff was great, organized and had me in and out without any issue or delays whatsoever. Thank you
Thomas MRear door was caked with dirt
J MOne set of tires on the back were very close to not passing the penny test.
Cole EThank you ♥️
Kyla BVerify the email given by customer actually belongs to that person or provide an option to easily stop if someone does give someone else's address.
Denise VI have no suggestions
Ann LVery happy with the experience so far!
Heidi L | Online Move InWe had a storage unit for over 6 years while traveling. It was very clean when we arrived last week to move our things out - amazing, after all that time! The manager, Mike Gaines, was most helpful and extremely accommodating! Thank you, Mike!
ROBERT M | Overall ExperienceI've used this location many times always very positive results
Al HThe staff were excellent and helpful! Great group of staff! Highly recommend this location. Indoor lockers with secure access.
steve g | First ImpressionsN/A....doing a good job
Mike BCustomer service was outstanding
Joe KEverything was great. Nice facility, always clean. Staff was usually very helpful. There was only one guy who seemed kind of rude and unhelpful, but I think he left or I didn't have the misfortune of interacting within beyond my first month there, because everyone was great.
Danielle E | Overall ExperienceFast friendly service. Won't use any other locations around me. They did a perfect job.
Richard hGreat customer service! Clean facility.
Stephanie WToo many emails and text to confirm. Confirming your rental does not guarantee your rental or the location requested. I confirmed our pickup date and location and when we got there to pick it up, the pickup location was changed. Not a good way to run a business. We had to travel extra about an extra 30 miles. Not cool! Sales person tht helped us when we got there was great however.
Chris PNothing, all good
James CGreat customer service!!
Grant Zlower the price per mile or give unlimited in town miles?
Tina WRemember that I’m a customer and one of the UHaul employees called another employee a fucking retard in front of me.. we also had to remind the person helping us that we were promised a discount and we had to remind them 3 times. This was due to not having the truck we reserved. That was nice but it wouldn’t have happened if we wouldn’t have had to remind them to include the discount! I could say more about the customer service or lack of it but this is the 4th time in 3 months I’ve used UHaul and the service continues to be poor!
James KThank you
DAVID VThis facility is run really well!
Edward MGreat facility!
Edward M | First ImpressionsThese guys did a great job of getting us on the road, despite their interpersonal quibbles. They helped us out with a power problem with getting the trailer lights working, and their regional director was so kind!
Corin GMake sure the mirrors and the inside of the van are clean.
Kathryn HI rented a ten foot truck and had to take it to Libby. The roads were far from good, however that truck handled like a dream. Very impressed with it performance. THANKS BRAD
Brad BThey always have what we need for our business. Made sure we weren't charged late fees because e were late returning a trailer because of the snow storm. Always friendly. Thank you S. Curtis Transport LLC
Sandra CI wouldn't mind if the door locks were more secure, but I think the motion sensors and security cameras for indoor storage should be good enough for the most part.
John M | First ImpressionsI’ve always relied on U-Haul for moving and storage needs
CRAIG H | First ImpressionsI already have a favorable review on Google in place. I’ve had positive experiences with this facility in all aspects. Front desk staff made it easy to sign back up again.
Wayne O | First ImpressionsUnit was dirty to begin with. We had to clean it. Then it has a 12”x 12” column in the middle so made it impossible to add big pieces. Manager got permission to drop the price -$5. 3 months later it went back up, plus went up by yet another $5. $124 is ridiculous for a 10 x 10 unit with a foot taken out of the center. The staff was nice but they didn’t seem to have any decision-making ability. Everything had to be done by calling a higher up person. Everything just kept getting drug out. The location manager and staff need to have more access and decision-making control. I have moved out because I can’t trust the price control and units at your site. I have been very pleased in renting U-Haul trucks and trailers and will continue to do that but I can’t foresee renting any storage unit with you unless things get figured out.
Cyndi C | Overall ExperienceI paid my rent on time every month. I was here for years. I moved out not even a full week after my rent was due which I paid, I find it disturbing that you don’t pro rate it and give people a refund for the remainder of the month
Big M | Overall ExperienceCJ WENT ABOVE AND BEYOND TO HELP US GRT MY 90 YEARS OLD PARENTS A STORAGE CLOSE BY FOR THEM. I WILL ALWAYS RECOMMEND U-HAUL STORAGE.
Bernie H | First ImpressionsLighting inside unit would be nice
John T | Overall ExperienceEverything about this facility feels safe and secure. Easy to access and friendly help is always available. We can leave our belongings with a peace of mind.
Sue G | Overall ExperienceWas a little unsure with the check in process and pretty sure we set off an alarm but it was very clean and easy to access
Meghann F | Online Move InKeep up the great work!
NICHOLAS H | Overall ExperienceI can return truck early took over an hour to return, because contract was not found. My fiancé called three times to customer service each time she was hung up on fourth time with a charming was able to get it processed
Kristopher G | Online Move InUhaul was there at a time of need. The staffs helpfulness and kindness was greatly appreciated.
Shane P | Overall ExperienceI am happy with my unit, but was bummed I couldn’t get a bigger one
Amanda B | Online Move InGreat people to work with
MARCIA B | Overall ExperienceNice clean facility. Would recommend it.
Myron A | Overall ExperienceMy day was rotten when I came in to U haul to rent a storage unit, the staff here turned it around with some wonderful service that they provided. I’ll definitely be back again after I’m done using them this time around.
Shane P | First ImpressionsWe used a 6x12 enclosed trailer to tow from departure to destination, one U-box for loading and storage in departure location and then had it transported to our destination, and rented a storage locker in our destination location. U haul was helpful and available and made the move cost effective and efficient. Super happy with the way it all went for us!
Tom G | Overall ExperienceI am confused as to how the monthly payment plan works. Please send me information as to how to make those payments.
NICHOLAS H | Online Move InI’m a little disappointed that U-Haul doesn’t offer any military discount. I have received a discount before but was told that they no longer offer one.
Kevin F | Online Move InReally great staff. JD was super helpful.
Aura W | First ImpressionsThe inside of this facility looked like a homeless camp in Seattle. Trash everywhere. Ceiling tiles falling out. The bathroom was continuously so dirty that it would be better to skip washing your hands. There would be beer bottles and food debris all over in the bathroom and common areas. The facility was a homeless hangout. People were living there. The employees are awful. They don’t care. They don’t address your concerns. They are lazy and don’t want to work. I left because they kept raising rates and service kept getting worse. I didn’t feel my belongings were safe so I removed them and took them to another storage facility. I would never recommend this facility.
Edward C | Overall ExperienceAll of the staff was very helpful and friendly. Made sure any equipment I rented was in good shape before and after I got it. Storage was clean easy to access from the loading n unloading areas.
Dan R | Overall ExperienceThank you guys for everything you’ve done for me there at the U-Haul facility. I appreciate all you guys and how well you took care of everything for me I would love to rent from you guys again anytime I would also pass it on to any friends that need a storage unit. Thank you again have a great day.
Justin F | Overall ExperienceNice and clean
Myron A | Online Move InThanks. Very efficient. Swipe card station was being repaired, but staff were very accommodating.
YELENA A | First ImpressionsEverything great. Love that you can drive into garage to load/unload. Carts available are helpful. Staff was always friendly. The temperature control really good for storage. Thank you.
Gini O | Overall ExperienceNo comment
Aileen B | Overall ExperienceVery professional
joy p | Overall ExperienceFast and convenient service
Alice F | First ImpressionsExcellent location and process!
BRANDON B | Overall ExperienceSometimes there were issues trying to get in
BRENT S | Overall ExperienceCheck out guys working on Easter Sunday were very helpful and informative about truck rentals and storage boxes.
Cal S | Overall ExperienceI know they will do their best to accomodate everyone as need arises. Every storage situation is unique as is reason storage needed. These folks are multi taskers!!
Sandra T | Overall ExperienceTowed the trailer from California to Montana and it went great
Peter S | Online Move InPrices go up too high .
Brandon J | Overall ExperienceEasiest thing I have gotten done lately. Thank you.
Aileen B | Online Move InThe employees here all need to take a course in being polite to people. Never have I had such rude people speak to me!
Shirley G | Overall ExperienceThe only thing that was an inconvenience at the storage facility was that the sidewalk in front of the unit hadn't been shoveled of snow. It caused unloading heavier items to be difficult. Other than that everyone was wonderful, all transactions were smooth and easy!
Tanda L | First ImpressionsIt was secure trust worthy and easy. Worth the money and I could sleep knowing my stuff was safe during the move. Thank you U haul. Online is easy and I recommend anyone who is moving. This I's the answer
Justino I | Overall ExperienceGreat people working @ Evergreen location
Robert O | Overall ExperienceExtremely pleased with the service I’ve received from the employees at Uhaul in Evergreen Montana! Friendly, straight to the point and all around pleasant. I’ve had units here in the past and have had the option to go elsewhere and I once again went with them. Highly suggest if you need quick easy access and want to see some friendly faces. 10/10. Thankful for not only the business but the people that help keep it going!
cierra A | First ImpressionsI went to u haul found my storage unit opened and found my lock and alarm sounded because I think I was passed the time it was late it was scary and loud but it's secure for sure
Justino I | Online Move InGreat to unload indoors after a long trip from Midwest to Montana in a snow storm. It was a great surprise and relief.
xavier d | First ImpressionsAbsolutely spotless facility with a great staff!
Gene S | First ImpressionsFriendly staff and clean facilities make it my go-to storage location!
STACEY H | Overall ExperienceGreat value and highly recommend!
JOSEPH T | First ImpressionsStaff threatened to beat me up for asking for a copy of my receipts after they fraudulently overcharged me late fees on a rental truck that had been returned prior
MICHELLE R | Overall ExperienceYou decided to auction my things off when you know the state of affairs that the economy is in employment. I have zero recommendations for you and I would never ever store with you again you are my go to. I’ve had Uhaul in Helena. I’ve had Uhaul in Missoula I’ve had Uhaul everywhere. My experience at the Kalispell Uhaul was negative never going to be done again you kept wanting to keep really stuff that was worthless but you thought it was worth everything when I tried to call and make Time after Time again payment adjustments with you and you wouldn’t do so so no you won’t hear nothing good for me ever.
Chandra E | Overall ExperienceKalispell is the only U-Haul place I'd go for storage!!
Melissa B | Overall ExperienceI went on line to rent, then called in to confirm an outside unit and reserved an outside access unit on Friday. I came in Saturday to move in and there was not an outside unit available. The people told me this was normal and there was nothing they could do. If you’re going to tell me one day I can have an outside unit ,sign me up and reserve that unit and the next day tell me there are none available, there is a problem with your integrity or your business model. Either way, I was very disappointed and frustrated at that process.
Merlan W | Overall ExperienceThe gentleman who helped me was very helpful and very concerned about my complaints
ANNE L | First ImpressionsReally like this facility & the staff. It's probably most a lot about the lazy, sloppy, irresponsible customers leaving broken items in the "free" area but it wasn't cleaned up or tidied in the few weeks I had a unit. Is there no protocol for disposing of these things?! & the bathroom was stopped up. Twice. :《
Janice L | Overall ExperienceEverything was good in our experience except the website was a little difficult to navigate and appeared to have technical issues frequently. Other than that, all was good!
Jahan F | Overall ExperienceNice resource
WALLACE L | First ImpressionsSuch an improvement over the "snowflake employees" we were dealing with in the blue state we moved from!
KEITH A | Overall ExperienceEverything was fine just had someone try and cut the lock once but other than that it was good
Zane P | Overall ExperienceOur experience with U-Haul was awful. When we reserved our unit a year ago we arrived to find it was unavailable so we had to rent two units until the one size was available meaning we had to move our items twice. The location of U-Haul is very unsafe. The parking lot and building are not secure. As a woman I felt uncomfortable and refused to go alone. Homeless people hung out behind the building and in the parking lot all the time. One night my husband went to grab something and when he was trying to leave 2 homeless men were knocking on his truck windows trying to talk to him. That was the last straw. We decided to give our money to a local storage unit instead of a corporation. We found a much more affordable and secure location in town. U-Haul does not prorate the rent which was disappointing as well.
jessica m | Overall ExperienceWe thought that you could only get in with a code, but found the doors open without code during business hours. Thank you for the nice service.
Kelly J | First ImpressionsEmployees very helpful and kind
Darren H | First ImpressionsHopefully when we go to check out in 2 months there are no issues but to this point all the people have been great
John S | First ImpressionsThank you for the opportunity to work with you
paula f | First ImpressionsAt times long line with one person attending to customers...
bob s | Overall ExperienceThe entire staff was friendly, accommodating and fun…
chris p | First ImpressionsEveryone was so helpful and attentive. The facility was clean and well lit and the temperature was controlled. Thanks to the whole crew.
Judith L | Overall ExperienceAmazing! I didn't expect a COVERED area to unload our household belongings. I also do not remember the staff names, but they were incredibly helpful.
KEITH A | First ImpressionsI have had several storage lockers in various parts of the country in the past. The evergreen facility is by far the cleanest, most convenient facility I have ever utilized. The courtesy and expertise of the staff members at the evergreen facility is unsurpassed in my book.
Steven S | First ImpressionsKimmy and the staff was great David the one in Helena was great hard worker in fact every one was 100 percent the best I have ever worked with thank you and God bless you all thank you Katie starks.
Karie S | Overall ExperienceDominic, the manager, has been particularly helpful. Great place.
DAVID H | First ImpressionsI got the wrong size unit witch was my fault but over all happy with it
Allison C | First ImpressionsChoosing UHaul for our storage needs was a great decision. Knowing our belongings were always safe gave us peace of mind. If we ever need to utilize a storage facility again, without a doubt it will be UHaul! Thank you!!!
Michele B | Overall ExperienceSuper easy from setup all the way to cancelling my unit. No complaints, everyone was helpful if I needed assistance and I never had issues getting to my unit when needed.
Samuel H | Overall ExperienceI have just moved all my belongings from storage after being there fir 2 1/2 years. Completely dry, looked perfect. I was super impressed.
Joan E | Overall ExperienceMiss Kimmy and her family was great they helped me to better my self and to do better at my job.
Karie S | First ImpressionsThe staff was always very friendly and very professional. The facility was very well kept, never had an issue when I went there. I will definitely use their storage facility again in the future
brian s | Overall ExperienceEveryone who works there is very friendly and helpful.
RANDY S | First ImpressionsGreat employees . Always helpful
Robert O | First ImpressionsThanks for all the extra help and friendliness. :)
Shelly C | First ImpressionsIf we needed space or a vehicle to move items, we would return.. The staff and premises are great!!! THANKS....
BUD L | Overall ExperienceI chose U-Haul primarily for the safety and security features. When I was moving out of my first apartment, I was moving a lot of stuff at night after dark and as a single female, I felt nervous using a storage facility that was not lit, visible from a main road, or had unit security. At U-Haul, I definitely paid more than other places, but I always felt safe. My only qualm with U-Haul was the recent rent increase this year (which I totally understand in this valley but I am an educator! I don't make a lot of money!) especially since there had not been any tent increases in the past 2 or 3 years that I had been renting. otherwise, would definitely rent again and recommend to friends.
Barbara O | Overall ExperienceDominic the manager was very helpful and had great customer service. All the employees were friendly and helpful.
JACQUELYN A | Overall ExperienceI have say Excellent stories at U-Haul I recommend them to friends and family and son keep a good work out I think you guys are number one that’s why I say excellent staff Verifiedcustomers
jeri b | First ImpressionsNormally I don't get a decent service from most storage facilities, but amazing job staff was Curious an very outgoing in a professionalized way. Great job keep it guys
joshua s | First ImpressionsGreat customer service very friendly every time we go in
Jaime L | First ImpressionsFacilities are well maintained and well managed. They were available whenever we needed help and I always felt welcomed and well taken care of. The unit itself was clean and well lit. They have a great security system that makes you feel secure and safe. Their prices are a little steep, but overall a great experience.
Mandy R | Overall ExperienceThe staff were always super helpful and very pleasant to work with.
JESSE S | Overall ExperienceThe staff at Kalispell were amazing and so helpful
MATHEW A | First ImpressionsRates are a little higher than local spots and this was the only choice I had. Always an issue with my card not working or the box not taking my pin- I set off the alarm almost every time even when staff helped. Staff was friendly yes but almost always so un professional. Don’t acknowledge the customer always sitting on the desks and having better conversations with each other than being timely helpful. It was a little bit of a frustrating experience
Charli C | Overall ExperienceCustomer service was great; guy who helped me was very nice but scary vagrant population in and out was sketchy
Michelle F | Overall ExperienceDavid was very helpful. Should be employee of the month. Great job to all.
DANIEL S | First ImpressionsVery clean and well maintained facility. The staff was very helpful.
Stuart S | Overall ExperienceI rented a unit because they were unable to secure a moving truck. I’m so discussed with U-Haul and the bait and switch they pulled. I have already paid over $5000.00 to U-Haul for trucks and storage. The whole situation has been my worst nightmare ever! I hate U-Haul and the way they treated seniors like me!
Karin W | Overall ExperienceGreat facility with easy access at my convenience. The carts that are available are a great asset for loading and unloading.
PHILIP B | Overall ExperienceStaff at his location was professional, courteous and helpful….
Mark R | Overall ExperienceThe lady in charge gave poor customer service. She did not acknowledge customers arriving. Not even a nod. The line was growing and I asked if there was someone else who could help. There was another employee cleaning the floor and shelves. She said no he was not qualified. After another customer moved up she then called the other employee to help. I stepped up. It was handled rudely on her part.
Mary M | Overall ExperienceI needed a unit for a month as I moved from another state. I was unable to move into my house on the scheduled day, two days behind schedule. So I couldn’t get my belongings out of the unit on time. They charged me a late few and another months rent for being a little late, though no fault of my own. Just felt it was unfair, keep in mind that when I rented the unit the girl at the desk was going to give me the first month free, but I told her I only needed it for a month and it would be unfair to u haul if I didn’t pay something.
Jeffery H | Overall ExperienceIf you reserve and pay for a unit online its a waste of time you save no time at all you take the money and do not reserve the unit and all the information you provided is lost and you have to start over in person after waiting in a line for 20+ minutes
Jason L | First ImpressionsI have done several things with this u-haul. Everything has been done with professionalism. I would recommend this u-haul!
KIM W | Overall ExperienceThey were very helpful words cannot express . They found a solution to a big problem I was having and saved the day.. yes I would use them every time and I will brag about that location forever. Kyle is the Manager at that facility he was amazing. Thanks for everything . God bless u-haul and those who work so hard for their customers . Thanks again Tanya
TANYA D | Overall ExperienceRent is alittle high for what it is but besides that it was top tier.
Trace W | Online Move InRented unit online super easy Didn’t have to talk to 1 person
Kyle W | Online Move InVery friendly and helpful staff.
Tammy L | First ImpressionsDuring this time.. I appreciate this staff being there and working... kudos to them working and doing a good job
KIM W | First ImpressionsKimi was so helpful 😊
Robert G | Overall ExperienceStaff was friendly and helpful. A little ,more instruction on the process of entering and exiting the storage would have been helpful. Had to change locations getting into the storage because of closing hours and didn't know that I had to recode myself in since I changed doors.
PHILIP B | First ImpressionsI had reserved the largest room available two weeks prior to arrival. I moved my entire house from Houston Texas to this facility, a total of 2100 miles. I arrived and when I checked in I was told that the room was not available despite me having the reservation email.
Michael B | First ImpressionsThe storage unit I had reserved was not available, however the staff was very helpful by getting me the next biggest size.
John M | First ImpressionsVery responsive and affordable
Marcus W | Overall ExperienceI moved my storage to this location because they were so great ! The location is amazing and safe.
Angela H | First ImpressionsI haven't moved out yet.
Quinton R | Overall ExperienceOn-site the employees were friendly and helpful but it’s very obvious that the facility is grossly understaffed and no one ever answers the phone.
Dana B | First ImpressionsWe got lost in the facility. Called on a convenient phone and received immediate help. Facility very clean.
Mary M | First ImpressionsGoat rope
DANIEL J | First ImpressionsThe move on process was very confusing and unclear. Not communicated to me at all, and then there was no lock in my unit once I opened it. I had to go back to the front desk and wait 5 minutes just to tell them that because they wouldn’t answer when I called from the unit. They gave me a lock promptly but it was just an inconvenience all together. Once I got moved in and figured out all the steps to go into the building everything was fine.
Lindsey S | Online Move InThe Manager is doing a great job!
WILLIAM K | First ImpressionsI got my 5x5 for free. I rented it getting the 1st month free. I only needed it for a month? How does that work? I did reserve a pick-up for a Saturday to move my contents. The day before, I was told they didn't have one available. That's a fairly big over-site, one I hope this u-haul will work on to correct. I know a lot has to do with their computer program nationwide. The people here were very nice, helpful and friendly. Overall everything was great.
Eve E | Overall ExperienceEveryone at the facility was helpful.
Mark R | First ImpressionsThank you Kimi for a quick and wonderful experience.
Cyndi C | First ImpressionsDefinitely love how safe and secure the unit is. However, I wasn’t really explained how the check in/out works etc and even though the website said I’d get a free disc lock with unit but ended up buying one.
Johnathan D | Online Move InDisappointed to see staff not wearing masks. Although it is no longer a state mandate, protecting your employees and customers should be a priority of your business until everyone in Montana who wants a vaccine can get vaccinated. Staff unwilling to walk me down to look a the units for rent.
debra m | First ImpressionsStaff always helpful good customer service
Diana D | Overall ExperienceReally easy process. Loved the convenient carts and the car pull in. Had some trouble figuring out how to sign in but eventually did. Seems super clean and secure. Really good price. Helpful staff.
Devyn G | Online Move InSome of the staff are nice and some are downright hostile. When we checked in, we worked with Jill and she was great then we came back and she was extremely rude to my husband. He was having trouble gaining access and asked for help and she screamed at him, "oh ok! Let me just drop everything and help YOU!" in front of several other customers. We even did electronic check out because we didn't want to go inside. They are also VERY slow with every transaction.
Rhian Y | Overall ExperienceThe price is way too high and there is zero flexibility w people who r struggling. I was about to lose everything and I rented a truck from I guys which means a month free and u guys wouldn’t apply it because it had to be a new unit which is horrible because ur loyal customers should be somewhat of a priority.
Kristina F | First ImpressionsThe storage is good and secure. I have been renting storage since 2016, currently have one unit and added another. The only glitch was the display on the outdoor card reader was inoperable. You couldn't tell if the card had been read, and you were checked in or out. We set off the alarm twice because of that. First time that has ever happened. I hope it is fixed before I have to go back later in the week.
ALLEN C | First ImpressionsI can't express how terrific the staff is here. After a long road trip, I was treated like royalty, and with every contact I've had since. Thank you U-Haul! 5 STARS!!!
Stephen C | Overall ExperienceEasy access, easy online payment system, friendly staff and well priced for temp controlled space. We will definitely come back when needed! Tx!
JENNIFER B | Overall ExperienceCleanest facility I have dealt with. Would suggest you pro-rate the dates left on the month if days are left in the month. You pro rate when we rent. If I need storage again I will most likely find one that pro-rates when i no longer need it.
Gregg J | Overall ExperienceA pleasure doing business here.
Kevin D | Overall ExperienceStaff and facility are great
SCOTT L | Overall ExperienceAppreciated the security and temp regulation! Great job. Thank you
meagan m | Overall ExperienceNOT HAPPY!! NOT at all crazy about the trailer and tire issues and few other things we had the entire way from PA To MT super disappointed !!!! and not happy at all that there was no storage available in the size we needed, my suv is full and still full, we had to leave a few items there outside the storage and pray no one takes them. Your mainline of communications SUCKS! and no one got the messages from your calling center at 2:30 am and the the next morning when we call as we had been told they would make sure the store received the message and they would call us asap :( NO ONE CALLED!.I called again and finally someone from the actual store picked up. NOT HAPPY WITH UHAUL AT ALL!!!! The ppl in the facility were very nice . THATS it.
Bill J | First ImpressionsI always had issues with Uhaul in the past, but this operation was excellent. Good employees.
Timothy N | Overall ExperienceOften the bay doors were locked when we'd try to get in so we'd have to get them to open the doors. It was super annoying. The alarm going off if you were in there for any prolonged period was ridiculous.
Shannon C | Overall ExperienceI do not have a complaint with the facility, itself, or any of the staff. My complaint is 100% with the ridiculous reservation that was assured to me, but when I arrived, I was informed that the reservation is not an actual reservation, but it places you on a waiting list! I tried to call, but never received an answer...and was sent directly to the national number. I had driven from NYC to Kalispell, and had to find another place to store my things. REALLY NOT COOL.
Angela H | Overall ExperienceWonderful staff! Wishing that I wasn't moving away else I'd keep using them.
Jonathon D | Overall ExperienceThe store-front/office was crawling with customers when I arrived. Every employee I encountered over the phone and in person were accommodating in every way. They were knowledgeable, helpful and nice. When I was there in person, I noticed how well they prioritized customers. For example, one gentleman helped me and I'm fairly certain he is not assigned to work in the office. The way I saw it, he observed how many customers were at the front desk and came in from somewhere in back to help out. He wasn't as quick navigating the computer as the women who are in the office all the time. He was pleasant and patient and persistent but a regular office worker came along to take over before he could complete my reservation. The best thing was that he didn't get nervous or crabby; he just plugged along, giving a lot of effort, and kept a pleasant tone. I witnessed impressive teamwork and positive attitudes. I could tell the employees like each other, are happy working with each other, and are good at tag-teaming to get the job done; at least that's how they seemed in front of me, Both the hiring process and training program appear thorough and must be working as intended (either that OR an excellent labor pool exists at this location). The inside office offers every moving supply you can possibly need. The coolest, most helpful feature for me was the model unit(s) inside so a renter can experience the exact size of available units. Supplying customers with identification cards for authorized users is a nice addition for security; I have yet to experience how it works and the implementation. Importantly, the outside facility is well-designed to account for excellent water run-off. This is convenient location and egress is much safer now with the traffic light. The only improvement I can think of is the toll-free number. The menu options could be made a little more clear; I found myself frustrated with figuring out what number to select a few times.
Mary G | First ImpressionsGo here first
DUSTIN B | Overall ExperienceNew, in great shape, secure.
Leon W | Overall ExperienceSIMPLY THE BEST UHAUL DEALERSHIP I HAVE EVER ENCOUNTERED!!! AMAZING and restored my faith in this chain, which I had previously lost all hope for.
Mike H | First ImpressionsNeed more outside lights for unloading and loading
Matthew H | Overall ExperienceEvery questioned we had was answered, and we got a complete walk through! Jill was an absolute superstar!
Chandler P | First ImpressionsSeen so many uhaul's on our 2000 mile trip I lost count. UHAUL is definitely the way to go!
Carla D | First ImpressionsFelt safe going there during off hours, facility was very secure and clean
Elizabeth W | Overall ExperienceAwesome staff, very nice people would rate 10+ stars if I could!
Christine M | Overall ExperienceThe facility was spotless and well maintained and the staff was exceptional. Very personable and professional which was refreshing!
Wayne A | Overall ExperienceWish more stores where like this one!
Christine M | First ImpressionsOutstanding Customer Service.. I have used Uhaul all over the country.. this location was by far the BEST!
VERONICA Z | Overall ExperienceEverytime I come here and rent from them they are all so friendly and helpful. I will not go any where else for my u-haul and storage needs. They are all truly so helpful and kind and I highly recommend them.
Loni M | Overall ExperienceJill was extremely professional, personable and helpful! She took the time to work with me on my truck rate and thoroughly explained my storage options, including a personal tour of the indoor storage facilities. I could not have been more happy with the service provided.
Wayne A | First ImpressionsGreat place, people friendly and helpful. Would definitely recommend.
Ronald P | Overall ExperienceVery customer friendly
Smoky G | First ImpressionsEveryone is friendly and helpful! Highly highly recommend! The units are nice, clean and you can feel comfortable storing your possessions here!
Jessica E | First ImpressionsVery helpful and kind! Awesome experience after being tired from a two day trip of a move!
Jessica E | First ImpressionsThanks Kimi.
jon t | Overall ExperienceWhitfird was very kind and helpful 😁
Andrea W | First ImpressionsI was treated very well, Thank you
Loretta N | First ImpressionsEverything was just great
Brandon S | Overall ExperienceI was happy with u haul
Silvia J | Overall ExperienceThere are two reasons I wouldn't recommend this facility to a friend: 1. It is very difficult to get someone on the phone 2. They charged my credit card for an additional month's rent.
derek h | Overall Experiencemy association with you was by long distance and I was actually not in your facility. My caretaker took care of moving the items into storage and my family moving them out. Emails and phone.
Joan G | Overall ExperienceFacility is huge and clean. Location easy to get to. Both ladies very efficient
JO L | First ImpressionsSide large door seldom worked. Otherwise nice.
Janet K | Overall ExperienceThe staff, primarily Kim ,Mother’s manager and the other desk person were extremely helpful. Unfortunately they need a lot more help.
Joan E | First ImpressionsGreat place
Michael R | Overall ExperienceClean, gave me what I needed, and great people.
Jeremiah J | Overall ExperienceNice facility, good storage units
Darin H | First ImpressionsThis U-Haul is a well-organized operation. I appreciate one month of storage at no charge after renting a U-Haul trailer to move my office.
Leo K | First ImpressionsHighly recommended
Joe G | Overall ExperienceI have utilized U Haul many times moving my children in and out of college apartments and storing their belongings. This UnHaul was the best I have ever experienced. Give the manager a raise!
Daniel S | Overall Experiencevery secure and clean
CHRIS M | Overall ExperienceSuper friendly helpful staff thanks
Stephnie V | First ImpressionsThe person helping me was more than patient with me. There was mix up in the size of the storage unit on my part, and the man was very kind and helpful.
karen z | First ImpressionsThe workers here we're very friendly and my unit was very safe and clean.thank u U-Haul....
David E | Overall ExperienceEasy and convienient location. Very clean and safe storage builidng. Price is very reasonable for the added benefit of inside climate control. I definitely recommend UHaul storage!
Tammy S | Overall ExperienceBrand new truck, clean.
Emily D | First ImpressionsPlease fix the broken floor strip along the bottom of the automatica cargo entry on the west facing door near our storage (1050). It has been broken for at least two months and impedes use.
Tracy S | Overall ExperienceIt was on the higher end of the price range for a storage unit in the valley but it was worth it. Being indoors and secure was a huge plus. Also the carts were a huge convenience.
Kelsey G | Overall ExperienceBoth people that showed me around the girl at the counter were helpful and polite.
Brent E | First ImpressionsThey were great to work with
Larry H | Overall Experiencebest uhaul I have been in
John L | First ImpressionsThe facility was fantastic and I really appreciated having the carts available to help with moving things in and out of the storage unit!
Emily H | Overall ExperienceThey were very helpful at all times, particularly the manager.
Lisa B | Overall ExperienceMichelle was great. Nice young lady. Should make an excellent manager
Gregg J | First ImpressionsVery helpful and friendly staff, any issues we had were always resolved quickly and professionally
rachel b | Overall ExperienceGiven Montana's dry climate it was very nice to have a climate controlled environment for our wood furniture and household items.
david s | Overall Experiencethis facility always goes the extra mile.
Robert W | Overall ExperienceShould prorate at check-out. Expensive. Staff not overly friendly.
Lynn M | Overall ExperienceVery friendly and great service. Kim was great to deal and talk to. Thank you for everything. Karin
Karin M | Overall ExperienceThe manager I believe his name is Zac. was wonderful to work with. Excellent choice for a manager. Polite, respectful and very good to work with.
kelli o | Overall ExperienceI canceled my storage service at the end of February and have still been getting bills and letters that I’m late and I’ve talk to him twice about it and still not taken care of.
Coleen F | Overall ExperienceOnly reason i rate it below average is because i was charged for two months plus late fees even though i did get it refunded eventually zach havens did not close out my unit. Kim did.
leon s | Overall ExperienceThe very best haul facility that I have been to.
JAMES L | Overall ExperienceHelpful and drama free. I took advantage of the free month in conjunction with a truck rental. That is a nice perk; thank you.
Tim G | First ImpressionsI can't say enough good things about the Evergreen facility. The whole property, inside and outside units are clean and the lighting is superb. The staff is friendly and very helpful. 5-Stars *****
Jeff D | Overall ExperienceStaff was great to work with, VERY helpful and indoor climate controlled storage was great. Great facility and great people!
Pete B | Overall Experiencestaff were rude, manger promised certain options and failed to do so. Crappy experience for sure. Will not recommend to others anymore.
luke f | First ImpressionsGreat customer service.
Allp E | Overall ExperienceCoolio
Bob H | Overall ExperienceZack and the team at U-Haul of Evergreen were Great! Due to a recent move to the Kalispell area, I had the opportunity to interact with the staff many times - each time was excellent. I Recommend!
Jim C | Overall ExperienceAwesome facility and staff!
Dottie G | Overall ExperienceSaul Goodman!!!
Bob H | Overall ExperienceI have no otger comments
Jeri H | Overall ExperienceZach and his team were always most helpful! We loved the facility!
Kay O | Overall ExperienceThe inability to close out the account upsets me. I had closed the account in person approximately 2-3 weeks ago. I was informed that it was closed at that time.
Harold S | Overall ExperienceYour facility was excellent for my needs. My one issue, which is not a very big issue, was that often when I visited, the garage doors were not turned on. This was a tad inconvenient, but do able.
Jennifer M | Overall ExperienceGreat staff very helpful and friendly! The storage prices are a little higher than other places but uhaul units a very clean
Byron D | Overall ExperienceEvergreen U-Haul is a great facility with very accommodating staff. The inside and outside storage units are nice, clean and secure. Carts are provided to help move your gear.
Jeff D | ReservationFriendly staff always went above and beyond for us! We appreciated their help throughout our time using the UHaul storage facilities. Would definitely use this facility again!
BREANNE P | Overall ExperienceAmy, the maintenance worker was especially friendly and helpful. I appreciated her help and thoughtfulness. A few times the lights went out when I was working in the units but came on if I moved.
cheryl m | Overall ExperienceThe manger of this store is a crook and an unreal liar. I will be filing a formal complaint with corporate and contacting my lawyer.
Heather K | Overall ExperienceGreat service.
Ted H | ReservationThe facility and staff were excellent - however, it took 2 phone calls and an on-site visit to correct my account to show that I had in fact closed out my storage site.
vicki b | Overall ExperienceVery informative patient and friendly
Michelle C | ReservationWe drove a 26 foot U Haul from Glendive to Kalispell MT in one day. The air conditioning and cruise control worked great. It ran perfectly even in the 100 degree weather.
CAROL O | ReservationI highly recommend this facility for their helpfulness and efficiency.
Brian M | Overall ExperienceI rented a storage space along with multiple trucks in the past couple months & the experience has been incredible. The staff have always been helpful & accommodating.
Christopher M | Overall ExperienceI love you all God bless you all and thank you for working with me and being patient.
Joshua J | Overall ExperienceSuperb facility and customer service!
BILL R | Overall ExperienceHeated units, security cards so no one can get in but you, heavy secure doors on the outside of the building, lots of parking, 24hr access, friendly knowledgable staff secure clean units 100%win!
crystal p | Overall ExperienceI would have appreciated being offered a 2-Ubox trailer rather than having to make two roundtrips. I did not realize it was an option.
Erik R | Overall ExperienceI left the storage facility on May 26th I waited for a half an hour to check out and Zack told me that he would do it later as he was too busy. They are still billing me for their incompetence
stacee c | Overall ExperienceEveryone that works here is great.
Thomas L | Overall Experience