Customer Reviews for U-Haul Moving & Storage of Fargo

Rating:

5.0

Wonderful team

Rating:

5.0

Was missing the furniture dolley

Rating:

5.0

The lady who helped us schedule a time for pick-up was wonderful. She was efficient, quick and had a great way with people!

Rating:

5.0

Nothing, all very good

Rating:

4.0

Didn't spend to much time here as it was closed when I dropped off the equipment. Instruction video on how to disconnect was helpful.

Rating:

3.0

Very rude when asked about renting a truck. The comments were; "You're lucky. This is a busy weekend for us and you should have made a reservation." This was 4pm and the lot had multiple trucks and trailers unrelated.when I returned the truck was greeted by same person only stating; "You ok with a e-reciept?" as she walked past me taking the keys. Customer service gone to the way side and apparently common courtesy towards customers. The young man who actually set up my rental was pleasant and helpful.

Rating:

1.0

The lady that I delt with was extremely rude. I've rented from this location many times but will not be going back. She was disrespectful and was not in any way helpful. Her attitude and smart ass remarks toward me is what did it. Thanks for nothing.

Rating:

1.0

Service was abrasive, unfriendly, rude, and withheld information about the refueling fee.

Rating:

5.0

Staff were very friendly and helpful, the process was very easy!

Rating:

5.0

The young folks working Sunday were so personable and worked hard to make sure I was taken care of and I appreciate that.

Rating:

5.0

No current recommendations... you're the best! Perhaps, train other organizations on excellent customer service. You are attentive, kind and 100% helpful.

Rating:

5.0

The lady was very helpful and waived the extra day fees as weather storms had delayed our arrival.

Rating:

5.0

Can't say enough about the friendly service we received returning the rental. The two young ladies were EXTEREMELY quick and very efficient. We didn't have time to blink before they had the trailer unattached and unhitched from our truck! They were very friendly and thankful for using U-Haul.

Rating:

4.0

It was all good. Your staff person was very helpful.

Rating:

4.0

The app needs to be re-done....it wouldn't aquire my location, I wasn't able to check in with the mobile app, I wasn't able to do the truck return thru the mobile app. Just seems as if the mobile app made everything just that much more difficult.

Rating:

5.0

Everyone at this location is super nice and helpful. We have been to this location 5 or 6 times for various needs and they have been great every time. Big Thank YOU to everyone at that location.

Rating:

2.0

Staff were not good

Rating:

2.0

New personnel

Rating:

5.0

Excellent

Rating:

5.0

Very good customer service at sight. Good people !

Rating:

5.0

Easy rental pick up and drop off

Rating:

5.0

Good job thank you very good

Rating:

5.0

Friendly staff

Rating:

5.0

Toby was fantastic and provided stellar customer service. You need more people like him at U-Haul.

Rating:

3.0

Requested 1 dolly only. Ended up being charged for 4 bags of furniture pads and 1 dolly. Was able to return pads after two additional visits to this location.

Rating:

1.0

Not happy at all with the service! so many things could have been prevented! First off… First day when my Help got here, tell me move they were coming from out of town so we started a little later than I wanted to which was fine cause I figured since the storage was supposed to be 24 hour access well our first load we get there after 10 PM comes to find out we can gain access. My access code was denied. We had to wait telephone business day beings the one 800 number we called not help us so we were to tell the next day and I called the manager at the store was very nice and gave me an extra day for the U-Haul for the inconvenience. The same day I had to go back in there to rent another storage beings. The one I got was way too small and I had to extend my U-Haul due to the weather and my help. Had to leave to get back on the road to go home. So I was left to do most of my moving by myself. The next day after I got the second storage, I went and started to move the rest of my belongings to the second storage on my paperwork which I still have the representative at the U-Haul store. Had my unit put down as 1111 so when I got to the unit I unloaded the truck and I headed back to my place to go get another load, which took me a few hours beings Moving everything myself. After I fill the truck to make another haul to the storage I get there and there’s a red padlock on my storage unit it’s after hours and I had to be out of my old apartment the very next day and resident manager is not a very pleasant guy to work with. The next morning I’m trying to get in pack up as much as I could get in contact with the U-Haul and the property manager to let them know of the situation, but as I’m on hold, the property manager comes to my place and was not happy and told me I was supposed to be out of my unit and I tried to explain the situation he would not hear it so now I am being charged with another months rent or I get taken to court for eviction beings I was there after the first although I didn’t stay there because my stuff was still in the unit my hands were tied. I was unable to get into my storage. Second of all, the representatives kept calling me, asking me when I was going to have the U-Haul back well would’ve been back sooner rather than later if I was able to get into my storage like I should have been able to. Now I am being charged for mileage that is inaccurate, I shouldn’t even been charged for mileage when the only place we went to was to the storage unit to turn around twice because I was unable to unload my belongings and second of all I did not agree to have that safe move of $90 that is an accurate I should be reimbursed for that $90 that I did not agree and as for the gas that I am being charged $25 supposedly there was 3/4 of the tank which is inaccurate because I filled the tank right before I dropped it off and it was at a half a tank! I have a picture to prove to you guys that it was at a half a tank! And with my paperwork of my storage units with the correct unit numbers on them! And I never agreed to the safe move of $90. As for the storage units. I have my own insurance and I have gave it to the representatives not once but three times! There is no way I should be $372 for all the trouble that I went through trying to get into the storage and most definitely be refunded the $90 that I did not agree to for the safe move!

Rating:

5.0

We arrived shortly after the store opened. Kevin was very efficient and was working the people to get what they needed as quickly as possible. He did a great job for an army of one. I think his co-worker did not show up as when the second gal showed up, she asked where the other one was. He was very professional with his answer to her as there were several customers within ear shot. Kevin made sure that I had all that I needed to make my move as easy as possible. Five star service indeed!

Rating:

2.0

Not a good experience at all. The person (girl) at the front desk was not at all friendly. I had to go out and look for the truck in the lot myself. Would have been great customer service to start the truck and warm it up. The back of the truck was not hitched and had an 1/8 gap so snow was in the back. I rented a furniture dolly and the front desk saleslady did not even tell me she set it out for me to take to the truck. I ended up switching the furniture dolly for a utility dolly from another guy who was very helpful. I've rented from U-Haul before in Bismarck, ND and they are always so willing to help, going above and beyond helping. I won't use this location again, that is for sure.

Rating:

5.0

Overall the experience was good. The first time I booked was for a Trailer in Brainerd. They didn’t have what I reserved and never offered up their $50 they say you get if they don’t have what you reserve at the location you reserve it.

Rating:

3.0

Mobile check in was not working properly.

Rating:

5.0

It was a smooth, simple, and easy process! I will be using U-haul again for my in town hauling needs. Staff was pleasant and friendly to work with. Excellent experience!

Rating:

5.0

Everything was great!

Rating:

3.0

There were no open places to drop the trailer

Rating:

5.0

Everyone was super kind and helpful.

Rating:

5.0

Best U-Haul in Fargo!! Great service my entire stay …

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Great staff

Rating:

2.0

The digital sign in and app are awful. I got there and it took me 30 minutes to get checked in and approved and all these other shenanigans. I got frustrated and went inside to check in with a real person and she told me she couldn't help me because I would have to back out of the app. Do not recommend using the app.

Rating:

5.0

The folks here at both locations are great. I don't know what they could be better at.

Rating:

3.0

Pick the right drop off location

Rating:

5.0

nothing

Rating:

5.0

Staff were very nice and helpful on arrival. They told me exactly how it would work and then they hooked up the trailer for me. They were professional. This was on a Sunday, and I received top notch service.

Rating:

5.0

Nothing. Service was fast and friendly.

Rating:

5.0

The ease of booking on-line was great. The staff that I encountered were even better than great! Thank you for an uneventful experience. thanks U-Haul!

Rating:

5.0

All of the staff was friendly and helpful!! The price was great and we were able to move the items that we needed to with no troubles! Thank you!

Rating:

5.0

It was all top notch made the renting process easy checking out and checking in......thanks uhaul for a awesome experience

Rating:

5.0

Good job Uhual

Rating:

3.0

My fuel was lower than what was listed on my contract. The woman would not leave the office to look at it. After standing in the blowing 11F wind to take a picture, she would not change it. I had to find the link on my phone then take a picture then upload it to the cloud. I am used to better customer centric service than this.

Rating:

5.0

Great service

Rating:

5.0

Excellent customer service will rent again thank you

Rating:

2.0

I was never giving a call back on belongings missing only you and I had keys

Rating:

2.0

It took a long time at the service counter to get access to the unit. When we drove around to the unit, none of them were labeled and the one he directed us to had a padlock. Had to walk back to the service counter and wait in line to get someone to unlock. The whole experience took approximately 30 minutes.

Rating:

1.0

This was a very poor experience. The facilities were in poor quality and NOT secure at all. There were thefts in other units during my time there.

Rating:

5.0

The only improvement would be lighting within the interior units themselves but it is not necessary. I was very happy with the move in and move out process.

Rating:

1.0

Muy mal lugar, me robaron mis pertenencias, los encargados no hacen nada para ayudar, sistema de cámaras muy pésimo, abren las puertas de las unidades y ellos ni se dan cuenta, uno como cliente debe informarles y aun así no lo arreglan

Rating:

5.0

The unit I had reserved wasn't available, but they found a different one that still fit my needs.

Rating:

5.0

I really really Love this U-Haul Storage Place super Nice customer service and clean and very safe I definitely recommend this and give it five stars

Rating:

5.0

Blayne Was who I worked with and was an awesome associate to work With he explained everything to me walked me through every, very nice friendly couldn't have asked for a better person to work with on getting my storage unit..

Rating:

2.0

I personally called many times to reach the staff at the UHaul office and no one ever answered. The security gate was always broken or left wide open. The door closest to our unit was removed as an access point forcing us to haul all of our items back and forth down the length of the storage unit once we were done utilizing them after each of our swim meets. We as a team learned to adjust to the previously mentioned reasons for our safety ie. making sure we went to the unit with a buddy and visited only during the day light hours. The final reason we left was due to the fact it wasn't heated. We paid for heated storage as our electronic touch pads for the swimming pool can be damaged with cold. Many times, I accessed the space I could see my breathe inside the building. Ultimately, we moved to a different UHaul facility where all of our concerns were eliminated.

Rating:

5.0

This was my first time using UHAUL and they were very HELPFUL and EXPLAINED EVERYTHING to the point. I will definitely tell my family and friends as well.

Rating:

5.0

Vienna and all the staff at u Hal facility on main avenue were very professional, polite and above all else ,very helpful.great bunch of people .

Rating:

3.0

The unit given too me still had stuff in it. The person that helped me on site said this happens alot when using the website. The person on site was really helpful but the whole fact I had to go through a bunch of extra steps is disappointing

Rating:

5.0

Easy to get to unit. Staff assisted with difficulty opening door on one occasion.

Rating:

5.0

Great people and very helpful plus the facility very safe and trustworthy...

Rating:

1.0

There staff is lazy and the took money from my bank account without permission and after they raised the monthly fee with out a letter text email and no receipt for money they took out there either U-Haul is a scam or some or all there employees r

Rating:

5.0

Staff very very nice they made my move so final and trust worthy..I would always use Uhaul 4 my giving move any giving time..

Rating:

5.0

Staff were very friendly and helpful!

Rating:

2.0

Storage was compromised twice.

Rating:

2.0

My properties was covered in dust and molds when I moved out of the storage. In my opinion, I think this storage should be torn down and rebuilt for health reasons. The building is so old and shouldn't be use anymore.

Rating:

5.0

The truck was dirty when we got it.

Rating:

3.0

I had a great experience for many of the ten years until someone climbed over the unit walls and stole many items and ransacked the containers/boxes/trunks. We contacted the police who came and reviewed the incident and also asked for video footage to be reviewed with no results. It seemed that this could have been easily researched by finding out who leased a unit adjacent to mine to have had access over the small crawl space for a good length of time. Also the empty units were left unlocked and people would sleep, do drugs, etc in the units making it eventually an unsafe place to go. Having secured these empty units would have made a world of difference. Eventually, the back (south) doors where secured for exit emergency only but the unleased units were left unlocked so the transient population could till use them for there own. Frustrating as these units could easily have been locked by Uhaul. Perhaps heated indoor units is not the answer to secure storage. Thank you for this exit interview. And hope this helps for future secure units.

Rating:

5.0

Thank you for working with me

Rating:

1.0

The door to the rental was broken, and the inside was poorly maintained. Not offering pro rating for the rental also left a poor impression.

Rating:

1.0

It was disgusting and dirty and lot of my things got damaged, more over they have a very poor customer service and bad manners. No human relationship and very racist. They steal my money all in the name of interest that was their fault. U-haul will be my worse recommendation to anybody.

Rating:

1.0

Only reason being I have been paying 120$ every month for a 10x10 at main Ave location and as I stand there to pay im reading signs hung on display garages and the 10x10 says 74$ so I ask about it and was told them r 7th Ave prices what is the difference and was told convenients when not true for me and for sure not 50 dollars more convenient so please get back to me and let me know if we could work a little something out cuz that's highway robbery $50 more for the same exact garage same exact security same exact everything same exact mice that I have in mind here I'm sure you have out there so I'd like to know a little bit more specific by the prices $50 more a month thank you other than that everything's been great

Rating:

5.0

I've had Uhaul install trailer hitches on 2 vehicles and have rented moving van/truck a couple of times and now am renting storage space. I will always choose Uhaul over any other for my moving or storage needs.

Rating:

5.0

Travis is AMAZING! He did the absolute most for me and my sister! Very respectable man and very professional but very understanding. I would recommend his storage place over any where in the fargo area!

Rating:

5.0

This place is awesome. The staff and team are great and always helpful.

Rating:

5.0

Storage unit was exactly what we needed and at a great price. The staff was very helpful. Will use again in the future and definitely recommend to family and friends.

Rating:

1.0

I slipped and hurt my head and back while Walking.Very unsafe so much Ice on the ground. Garage couldn’t open.

Rating:

5.0

The most courteous and helpful U Haul location anywhere! These people take such great care of their customers.

Rating:

5.0

I had nothing but pleasant experiences with the staff and facilities at this location. Would recommend!

Rating:

4.0

Overall a generally good experience, everyone was very friendly but did have a few problems I felt could have been handled better. Signed up for auto payment when I rented but it didn’t work and when I went to access my storage I was locked out. I understand things happen sometimes but was not happy that nobody was available to let me into my unit when payment was figured out. Also, gate was frequently just standing open when I came or when I drove by. Rented through the winter and several times when I came my lock was frozen shut and I could not get into my unit. I feel someone should have been able to assist me instead of telling me there was nothing they could do.

Rating:

1.0

nothing but problems since day one and still haven't tbeen able to access my unit still code doesn't work again

Rating:

3.0

I have yet to be able to access my unit. The staff was nice but unable to open gate and didn't do anything. I needed to be out of my office space today and so all my things are stacked in mY driveway as I can't access storage. It's disappointing but other than that, everything is good...too bad the issue is a big issue.

Rating:

5.0

Ram was very helpful

Rating:

5.0

Clean facilities and friendly staff!

Rating:

5.0

the first contact and the GM provided top notch service never been treated so great Uhaul is on my bragging plate for sure thank tou to a great bunch of guys Theresa schsfer

Rating:

5.0

Been using this U-Haul facility for the last 15 years, sad to move away. Keep up the good work!!

Rating:

4.0

It was a very good place for storage.

Rating:

3.0

Overall, I had a good experience with U-Haul. One

Rating:

5.0

The customer rep that I worked with did a great job.

Rating:

5.0

Great job!

Rating:

5.0

super helpful staff.

Rating:

4.0

Hb

Rating:

5.0

Manager did a great job answering all of my questions and getting me set up.

Rating:

2.0

Checked out December 24, 2018 and was still receiving invoice and left for January rent, and I was "officially" moved out of the system until January 12th. That's ridiculous! Im glad Aaron fixed it.

Rating:

5.0

I had a storage unit for about a year here and the staff was always friendly and eager to help. I never had safety or security issues. I would highly recommend using them for any storage needs.

Rating:

5.0

The facility was very nice, and the staff was friendly, helpful and efficient. I recommend uhaul because everyone that I have talked to or had contact with was professional and down right good people.

Rating:

1.0

Had this 4 years and when I moved out of the inside climate controlled unit I discovered that my mattress and box spring that were wrapped in zippered vinyl were totally ruined!! Mgr never called back

Rating:

2.0

I couldnt locate the direct number for the Fargo ND Uhaul on Main and could not get in touch with them directly. I had to call three times to cancel my res, charged for two months after I cancelled.

Rating:

1.0

Never answered their phones and returned phone calls

Rating:

5.0

ok