Customer Reviews for U-Haul Moving & Storage of Feasterville

Rating:

3.0

When I picked up the vehicle I had to go to the online link and then take pictures and upload them to the link for each difference I noted. When I rent cars, the employee of the rental agency takes care of that -not me. Additionally, the fuel gauge was overstated when I picked up the vehicle. I noted on the pickup slip with a photo of the gauge that it was in error. Although, I purchased fuel to replace what was used, I was still charged for additional fuel fees. I disputed the charges almost 48 hours ago and I still have not heard back from U-Haul.

Rating:

5.0

Both employees were amazing, knowledgeable, and polite

Rating:

1.0

Male employee was rude and unprofessional.

Rating:

5.0

The sales person was great and friendly.

Rating:

1.0

Incredibly slow service. App took forever and didn’t work. It took me almost 2 hours to pick up the truck due to issues.

Rating:

5.0

No one does it cheaper thank you

Rating:

5.0

Andrea who helped me with the reservation a few days before I picked up was great excellent very friendly and also the young lady that helped me check out on Friday. She said she was the manager there I didn’t get her name but she was excellent. Also very helpful. Very friendly. Very knowledgeable really appreciated it, those two young ladies deserve a recognition

Rating:

5.0

The gas in the tank was NOT at the level stated on contract, but slightly less than three quarters shown on the contract. I did not want to make a big think out of it, but I am wondering why U-Haul does not have ALL trucks full instead of partially full, so customers are confused about how much to put in the tank and usually they overpaying for it. Upon returning the van one associate asked me if I put gas and I replied 'yes" stating that I overpaid for it. I offered to show her the receipt and I filled out to the max although when I picked it up was only 3/4. No refund was given to me for the extra gas I paid. They offer to buy back the supplies if customers do not use them all, it should be the same for gas if a receipt is presented.

Rating:

5.0

None

Rating:

1.0

Last time I rented for 4 hours and paid $87. But today's experience disappointed me. I rented the same pickup truck for 3 hours and returned it on time. When I picked it up, it was dirty. I filled in more fuel. Oddly enough, I was given an invoice for $123. They included a 30 cleaning fee. But when I took it, it was dirty! But the most interesting thing is that they wrote off a completely different amount from my card, they wrote off $137!!! I'm shocked by today's experience with U haul???

Rating:

5.0

Increase the staff when the month ends As the staff can get overwhelmed with customers

Rating:

3.0

Truck had no heat in cab, transmission was slipping

Rating:

5.0

The U-Haul of Feasterville delivered everything as promised. Pick up and drop off were very simple.

Rating:

5.0

I received 100% good customer service.

Rating:

5.0

Easy

Rating:

1.0

The truck stalled after severals hours. I’ve wasted half a day trying to resolve this issue. It turns out the alternator was dead, which means the truck was not properly maintained.

Rating:

3.0

U-Haul truck only had 1/4 tank of gas in it. Representative never advised where the truck was located in the lot nor explained the truck functionality. He was not customer friendly. We seemed to be more bothersome

Rating:

1.0

Customer service sucks

Rating:

5.0

The 24/7 checkout app was "sticky" that is I had to click on several buttons numerous times to get the functions to work specifically the taking and uploading photos of the returned trailer.

Rating:

5.0

Michael was very welcoming and helpful at check-in.

Rating:

5.0

Was problem with gps at my phone but looks like all good

Rating:

4.0

Only issue I had was with the cigarette lighter didn't work. I wanted to charge phone while getting directions and could not. Otherwise, truck was fine. Location convenient and good customer service!

Rating:

5.0

The young man was very nice and pleasant! Thoroughly explained everything. Will definitely be using again if we need something like this again.

Rating:

2.0

A lot of miscommunication and frustration. Employee at another location was helpful.

Rating:

5.0

Staff was incredibly friendly, helpful, and efficient. Definitely will be back again.

Rating:

5.0

Very efficient operation. Drop off was so very fast. After moving all day, it really helped to get the truck return done so easily.

Rating:

4.0

it said my unit should be split but the unit i opened is not a split level .. i called uhaul and they said specifically there shoukd be upper and lower level storage bin a split level unit and there arent 2 levels so idk why its advertised as having a split with upper and lower it should have had above head storage or shelving or lofted type type combined storage but upon inspection its a regular medium/ smallish square u with no split

Rating:

5.0

Am person was very professinal

Rating:

5.0

No further comments.

Rating:

4.0

The rental went very smoothly. The employee nice and knowledgeable. However the van windshield was extremely dirty on the inside. It looked like it hadn't been clean for a while. The rest of the van was clean.

Rating:

3.0

Never received the moving blankets i ordered with the truck.

Rating:

5.0

Nitefah Granby provided exceptional service, was professional, courteous, cheerful and is obviously a valued employee at U-Haul. Keep her happy, she does a great job.!!

Rating:

5.0

Nitefah is awesome!!! Uhaul of Roosevelt and this location is always got what I need.

Rating:

1.0

I do not think you explain your rates good enough — I paid $265 for a little over 24 hours — it says $19 everywhere and when I came to pick up my van and the lady at the front desk says $265 total ?? I drove from Philadelphia to Brigantine and back 99% was the drive — I don’t see how or why $265 made sense !!! I will not be using U-haul ever again !!! Sincerely Mike Taffe

Rating:

3.0

More staff would help. The gentleman who was the cashier was nice . Nothing against him. The van I had smelled really bad.

Rating:

5.0

Pick up and drop off went easy as could be. Associate checking out was very nice and friendly. I don't remember his name but he was the gentleman working Thursday January 26th at 330pm.

Rating:

5.0

Darrell and the young woman on duty at noon were both extremely helpful as was the person that took my car at around 6 PM, but I did not get his name. I have always found U-Haul employees to be exceptionally great with Customer Service.

Rating:

5.0

I needed a tow dolly asap to bring my car to a dealership for a repair of damage from skidding on ice, and I was aware that the U-Haul location closed at 7pm. At 630pm I called U-Haul to reserve and arrange to pick up the tow dolly. They already had my information on file from previous rentals. I was 10 minutes from their location, so at 646pm I arrived at the U-Haul office. The man at the counter already had my contract prepared as soon as I arrived at the desk. He was courteous and efficient. We completed the contract agreement at the cost I expected. He assisted hooking up the tow dolly to my vehicle. I returned the tow dolly 3 hours later at U-Haul after towing and dropping off my vehicle, and I returned the electrical connector parts at 730am the next morning to a very courteous yet busy U-Haul employee. Great team at the Feasterville, PA location. Great experience.

Rating:

5.0

Your employees at both places were really great !! Assets to your company !!! Very friendly !!!

Rating:

5.0

Everyone was helpful and courteous

Rating:

5.0

Excellent guys, easy and fast service!

Rating:

5.0

Great service

Rating:

5.0

I was very happy with the fast and friendly service.

Rating:

5.0

Nothing. The guy that was in charge kept things rolling and I was in an out quickly.

Rating:

4.0

The Truck was Very Dirty Smelled like Smoke.

Rating:

5.0

I found the customer service to be exceptionally great. Both when I picked up in the morning and dropped off at night both of the staff members working were extremely knowledgeable kind, pleasant, and helpful.

Rating:

5.0

Great location with lot of choices. Friendly workers.

Rating:

5.0

Brandon was the best!

Rating:

3.0

Pulled up to the drop off tent, no one came out even though the sign said stay in your car, two people were sitting inside. Not very welcoming.

Rating:

1.0

The employees were kind and professional but the policy and procedures were horrible. U-Haul needs to seriously re-think it's retail model. Employees were stretched thin and needed more bodies on the floor. Corporate must be tightwads by trying to run a facility that large with only 2-3 employees

Rating:

5.0

Box truck needs the attention of a mechanic. Steering wheel shakes when brakes applied, driver window seems to be off track & doesn't close all the way. Horn when pressed doesn't exhibit loud enough to get someone's attention.

Rating:

1.0

Charged me $70 for fuel when I put gas in and it was back where it was.

Rating:

3.0

Your gas return policy and checkout procedures need needs to be changed. I return my vehicle with the gas gauge at the same level. The person working truck drop-offs couldn't be bothered to check out my trunk and told me to leave the keys in the trunk and he would take care of it. I left and was surprised to see that I was charged a $14 fuel surcharge. I had filled the tank five minutes prior to the same gauge level. Your gas return policy is a way to up charge customers. So I would not recommend this procedure.

Rating:

4.0

The information on the side of your trucks. $19.99 cost me $62.00 Plus $7.00 in gas. I had the vehicle for a little over 3 hours and 34 miles. 🫤🤫

Rating:

3.0

Be more specific on what to expect.

Rating:

4.0

I was a long time renter. A few years ago when new acess cards were given, I was told facilities were 24/7. Not true now. Timed light was to quick. I had to bring lantern to work on unit.

Rating:

5.0

Excellent Service!

Rating:

5.0

Excellent experience. Works with customer if there having any problems. Answers right away when there's a emergency. It wouldn't of been a great experience if it wasn't for the manager that is manager of the Feasterville trevose branch on 333 w street road pa 19053

Rating:

3.0

when booking my storage unit online I was told that I would have the 1st month rent on my unit for free. When I checked in to claim my unit on 1/8/23 I was told that they are no longer offering the first month for free but a later month would be given to me for free. It seems like false advertising and if the offer is no longer valid it should be removed from the website. I want to make sure this "later month for free" offer would be applied to my account.'p

Rating:

5.0

I always enjoy talking with Nitefah she is always pleasant and friendly. Willing to help . She a keeper. 👍🏽

Rating:

4.0

Other than 2 weeks before leaving no issues. There were 2 bikes of mine taken from a temp unit. These were removed abd taken tp a private garage by Luigi the maintenance guy and had foul play all over it. The manager was excellent, and bikes retrieved bsck to me. The "luigi" individual was to be fired and hope he was, certainly not trustworthy.

Rating:

4.0

Thank you

Rating:

5.0

The entire staff at the U-haul facility were helpful and courteous.

Rating:

5.0

The staff at the Uhaul facility was the best thing about my move. Everyone was kind and helpful.

Rating:

2.0

I tried to get the one month free because I rented a trailer one-way from Florida I wanted a small room which they gave me however it was on the second floor with no way other than steps to get the materials upstairs and being handicapped I couldn’t do it they had a room on the first floor but refused to give it to me saying it was reserved so no I would not recommend I had to go elsewhere

Rating:

1.0

My storage unit was auctioned off without any notification, apparently my address was incorrect, but my phone number was still the same, which was used in the past two notify me.

Rating:

5.0

Was a bit crazy determing final place to store and drop equipment but worked out. A few other locations apparently had no bins empty

Rating:

5.0

Overall, the storage facility is excellent. My only negative impression is the lack of an elevator for the upper level. This makes the moving in/out much more difficult.

Rating:

5.0

The young lady that took care of us was very polite and friendly nice Spence of humor and very helpful

Rating:

4.0

Nice friendly staff, I wish the inside units had lights inside them but besides that everything was great

Rating:

4.0

It was a happy experience overall. The people there were always helpful and courteous.

Rating:

4.0

My stuff was in a storage unit since 2017 (2 1/2 years). During this time I lived in another state I finally was able to retrieve m my stuff on 7/11/2020. For the length of time my stuff was kept in the unit everything was in good condition. No bugs or any other undesirables were discovered in my boxes. I guess it was the climate control and cleanliness. I am grateful during this time their weren’t any fires or natural disasters. I would recommend to others.

Rating:

5.0

The manager, Mr. Callahan, and his assistants are very helpful and friendly. Thank you for the service you provide to the community.

Rating:

3.0

Other than Mr. Callahan, I found the staff to be obnoxious and unwilling to help. I generally experienced long wait times. Counter help was extremely rude!

Rating:

4.0

The representative was really informative , he was very nice

Rating:

5.0

The Manager, Joe Callahan has excellent "people skills."

Rating:

5.0

Joe Callahan was an awesome person to do business with! He was very helpful and made our moving transition smooth and flawless!! He went above and beyond with our whole experience with renting storage

Rating:

5.0

Joseph Callahan was very informative, nice, and helpful on what we needed!!!

Rating:

5.0

Excellent

Rating:

5.0

I wish snow had been cleared from storage entry area before I visited around noon on 2/13/2019.

Rating:

5.0

Katie the general manager is awesome and helpful

Rating:

1.0

Horrible experience