Used this location many times in the past. At the time I was needing a trailer they unfortunately did not have any available so I was forced to use another location. Will always attempt to use them 1st.
Marc PoulinCustomer Reviews for U-Haul Moving & Storage of Florence
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a pleasurable experience for me. The young lady that helped me she was absolutely delightful. Professional informative and courteous.
Danzy Porter | First ImpressionsI had a great experience all the years I was a customer. Mr. Brett and staff were always kind and helpful.
Latonya Johnson | Overall ExperienceThe facility was clean and some areas were well maintained. Above my storage unit was a leak and it damaged somethings but not alot of things. The manager did offer me another bigger storage but because of my height, it was too short for me, my head touch the ceiling, but yes, I'll recommend this location to anyone. Thanks to Uhaul for the many years (15+ years [from Atlanta, GA to Florence, SC]) of service.
Angel Briggs | Overall ExperienceThank you for the courteous staff.
Linda Cockran | First ImpressionsI provided and averaged score because when we first rented they provided us with the wrong storage unit and we had already started putting our stuff in there and ended up having to move because they made a mistake and we didn’t get a discount or anything for this. It was very unprofessional.
ANASTACIA ROBINSON | Overall ExperienceThe facility is as clean and accessible. I just wish there is a direct number to the facility. I at first could not find where my storage unit was as there are so many and I called the number on my paperwork but I got an agent who had to them connect me to the actual store. The store didn’t even answer the phone but by that time I had walked around and found my unit. But other than that and the the fact there is kind of no one around to help you, you’re kind of on your own, it was a good experience. I also got the same un around! I got booked to another storage facility and not the one I was dropping my truck off at but it was fixed so that’s fine
SHERICKA MYERS | Online Move InAbsolutely zero issues in year and some change that I had a unit here.
Samantha Mayes | Overall ExperienceThe staff was very helpful. However, what I reserved o mine didn’t match what was available at this location. The only options we were left with was an upstairs unit. Had we known this when doing our reservation we would have gone somewhere else. After driving almost 12 hours and having to move heavy furniture upstairs was not fun.
HEATHER MCKINNEY | First ImpressionsAll my stuff was ruined in. I still didn’t get a acceptable conversation for my ruined things, and they kept bothering me about cleaning out a storage that was clearly a health hazard situation.
Dalisa Jacobs | Overall ExperienceThe staff was very helpful in helping me find a unit on the first floor. I highly recommend!
Michelle Muhammad | Online Move InGrat job Stephon and the District Manager!!!
Renita Brown | First ImpressionsThe General Manager and staffing were friendly! And welcoming
Bryan vazquez | First ImpressionsBret is an amazing guy. I got really stressed when I first arrived and found that the storage I thought was on the first floor (or at least had an elevator) was actually on the second floor. It was impossible for us to get heavy stuff up the stairs. Bret's team got me on the first floor and Bret was very accommodating. I will recommend this place based on Bret's service. I would recommend people work for Bret. I consider him the first friendly face in my new home town. Thanks Bret!
Robert Gentry | Overall ExperienceNever received and Tex that the bill was due or a call poor communication with customers. They spelled my name wrong when corrected it still didn’t get any communication about bill had to drive from Nc just so I could pay the bill. Made me feel like they wanted to sell my stuff
Rodrick Zollicoffer | Overall ExperienceHad an unexpected financial issue and had to close out my lease with no notice. The Uhaul staff where very understanding and made the situation less stressful. Would definitely recommend this facility to anyone.
Susan Reid | Overall ExperienceThe storage unit was just too small for all the furniture I had
taneisha whiler | Overall ExperienceI only left b/c I needed a larger, climate controlled unit on the ground level.
mary lowery | Overall ExperienceMy only issue is I went to remove some items from storage. Left them in lobby as I went to ready my car trunk. Returned and doors were locked. Management didn’t answer the after-hours phone number listed. Had to return the following morning as my items stayed in the open lobby.
Phelemon Williams | Overall ExperienceMy experience was horrific. Brett was the rudest racist i have ever encountered. They broke into my storage not once but twice. He yells at me when i come to pay my bill almost every time because im always confused as why are there new charges on my account every three months i have been dealing with this company for over 3 years they made my experience a headache as a matter of fact, i didnt leave my storage they discontinued my storage after this last time the employees broke into it the sad thing is that they have camera s but no one knows anything. I dont reccomend this storage to anyone in the area of florence and the young lady with the serious overbite at the sales counter was equally as rude. I hate uhaul. Ill never deal with them again. Im contemplating consulting an attorney after being wrongfully evicted. Serious interpersonal skills are needed for this location and vigorous training is definitely the way they should go. On a scale from 1-10 i give uhaul -6points
shamela gee | Overall ExperienceThe Manager, Brett Bichler, was extremely friendly and helpful
KRISTIAN GORTON | First ImpressionsI would not recommend anyone to come to y'all because I had a very very bad experience with y'all first of all I told y'all to change my phone number like 100 times to no avail and y'all sold my merchandise a day after some witch that was there took a payment from my mother and the witch told me that everything was good and paid in full and the next day y'all sold my merchandise. And that was unbelievable.
Kelvin Williams | Overall ExperienceService was great. My belongings were intact and bug free. I would use this uhaul again definitely!!!
jacqueline shird | Overall ExperienceI had to carry my things upstairs. The manager was very rude .
Maxcenia Brown | First ImpressionsThe only thing I had a problem with was the prices and how they change. ufourtingly I will not be using this service again for my storage needs.
Ross Hickman | Overall ExperienceI had no issues. I need storage last minute and I was able to get their last small storage container. I appreciate the service.
James Mackrey IV | Online Move InThe facility did not have secured security.doors. The doors to the storage area was open so that anyone from the outside could enter. The lights on the floor did not come on so it made me very uncomfortable to walk towards my unit because it was dark. The alarm sounded each time you open your unit. That was unnerving because I didn't know if there was an emergency and to exit the building.The unit appeared smaller than advertised. The staff was friendly and helpful.
Diane Starling-Walls | Overall ExperienceMy stuff was damaged with mold and mildew and the staff was rude and get unhelpful and I paid my storage fee for two storages every month never missed a payment and to treated like I was it was the worse experience ever first time ever having a storage unit two at that
Casey Taylor-Black | Overall ExperienceBest customer service
LORENZO EDWARDS | First ImpressionsEveryone was great and helpful
Onika Brown | Overall ExperienceManager Brit is always very helpful and friendly.
Alonzo Dargan | Online Move InVery good service and good for rent truck for moved
Miguel Marrero | Overall ExperienceGreat experience no issues no problems. Would highly recommend to others.
Randy Akers | Overall ExperienceFriendly staff and extremely helpful at a stressful time in my life.
DEADREAU MACK | First ImpressionsThe only thing that was not good was our unit is upstairs and there is no elevator.
NATASHA TORREZ | First ImpressionsThe only problem is that there was a couch in the storage unit I rented :-(
Phelemon Williams | First Impressionsexperienced billing issues over the last couple of months. Can I get a refund for days not used this Month???
SUSAN /MCLEOD NURSE FAMILY BAILEY | Overall ExperienceThey are very professional.
Tonya Archie | First ImpressionsThe cashiers were very respectful and friendly
Casey Taylor-Black | First ImpressionsThe staff here went above and beyond to help. I can't thank them enough.
Jorge Maldonado | First ImpressionsImpressive
Laura CONDO | First ImpressionsVery accommodating!!
Sonya Cox-Venturella | Overall ExperienceI was not offering the free month advertised on a sticker in the van that we rented from U-Haul. I am not pleased with that. Please contact me at 803-840-6252
John Maroney | First ImpressionsGood, exactly what I want for storage unit.,
Genesis Architechal | Overall ExperienceYour staff was outstanding, I feel very good about doing business with your company!
Rudell Anderson | First ImpressionsWhen I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.
Chad Bacote | First ImpressionsExcellent, Thank you for your support and service, Ms. BB
Barbara Bruce | Overall ExperienceIt’s the roaches ....,, walked in and saw roaches going in and out of the units then I got my stuff out it was full of roaches had to just throw it away
Tiffany Jones | Overall ExperienceFacility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!! 😡😡😡 Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.
Mark Petereit | Online Move InRoaches were in the storage unit.
Valerie Myers | Online Move InIt's helpful and convenient for storage and rentals,and very thankful. THANK YOU🙂....
Genesis Architechal | First ImpressionsAlessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind ness
TYRONE COOPER | First ImpressionsOverall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.
Dana Strickland | First ImpressionsVery good Have a nice day bye
mike glazer | Overall ExperienceFriendly fast and clean.
Laura Booker | First ImpressionsI dealt with them for years and never had a problem
bernetha jackson | Overall ExperienceMy check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.
Frank Banks | Online Move InThis location gave me a new respect for u-haul. The staff and facilities were excellent.
James Johnson | Overall ExperienceThe move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.
Ganera Scott | Overall ExperienceFriendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.
James Johnson | First ImpressionsLarry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn’t available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you’re needing a storage unit.
TRINA GRIGGS | First Impressionscsr was very polite and extremely helpful and professional
Brenda Platt | First ImpressionsThe manager was awesome and advised me on the right size unit
AARON BAILEY | First ImpressionsIt would have been a little more convenient to have access after hours. But overall, everything was good.
LARENZO WOODHAM | Overall ExperienceThanks for helping move and you all took care of my items. Thanks
willie hickson | Overall ExperienceThank you
joan campbell | Overall ExperienceAll the staff was helpful. Top Customer Service
Maxine Grice | Overall ExperienceFrom the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!
Jamario Fulton | Overall ExperienceMy experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.
george walker | Overall ExperienceThere were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.
Carnella Hickson | Overall ExperienceEveryone was very nice and helpful
LaRhonda Moses | First ImpressionsI appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. Fox
Latonya Fox | Overall ExperienceThis site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.
Robert Blaisdell | Overall ExperienceKeisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.
TAMMY HICKMAN | Overall ExperienceExcellent experience. Staff was terrific and we would definitely use them again.
MIKE REICHENBACH | Overall ExperienceThank you for the outstanding service.
Thip Thiphavong | Overall ExperienceClean and well maintained. Friendly and helpful staff.
ROBYN SEEHOUSZ | Overall ExperienceFantastic staff and very clean and secure
Joseph Orlando | Overall ExperienceVery pleased
Angela McGuigan | Overall ExperienceThanks
mary ann hildreth | Overall ExperienceThe score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him
RELOCATION DEPARTMENT | First ImpressionsGreat location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.
pat bradley | Overall ExperienceThe truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.
ALEXANDER FITZPATRICK | First ImpressionsFast and courteous service. Very clean and safe facility. They're on top of their game!
Joseph Orlando | First ImpressionsStaff was helpful and friendly
Stephen Cooper | First ImpressionsVery clean place. Very accomadating, Very nice crew. Would definitely go there again.
coleene cox | Overall ExperienceJessie the driver was great to work with.
phil edmund | Overall ExperienceJaime is excellent!
Ellen ianelli | Overall ExperienceGreat service, outstanding facilities.
abdiel mieles | First ImpressionsWould highly recommend.
Vanessa Dudley | Overall ExperienceI worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.
Erin Gleason | Overall ExperienceThis was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!
Cheryl Sellers | Overall ExperienceIt has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don’t make a home in my things.
Ganera Scott | First ImpressionsWill never use uhaul again for storage
Andrew Brown | Overall ExperienceDid not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.
Monique Belsky | Overall ExperienceAwesome customer service!
forest Lockmiller | First ImpressionsThank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!
shirley rutherfird | Overall ExperienceThe gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.
Victoria Hendrix | First ImpressionsService was great. Awesome folks at this location.
William Smith | First ImpressionsThey are very good people
SABRINA DOUGHTY | Overall ExperienceJesse is an excellent worker. Cannot praise her enough.
Brad Johnson | Overall ExperienceJessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.
Michael Hrycenko | Overall ExperienceEverything turned out perfectly. Staff very friendly and helpful.
Jack Yasgar | First ImpressionsWe never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. Thank you!
Jeffrey Boltz | Overall ExperienceAbsolutely horrendous customer service. Your website allowed me to book a unit in a size you didn’t have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!
Tracy Howard | ReservationHope never move again. If I do I would use uhaul boxes.
sally smith | Overall ExperienceGreat professionals!
elizaveta zhelyazkova | Overall ExperienceAbove doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!
Thersea Lee | Overall ExperienceThe person that delivered the box, Jessie, was very helpful and customer oriented.
Trisha howe | Overall ExperienceWould of been excellent but the storage was on the high side need to run more specials.
Tara Marbury Blanco | Overall ExperienceJessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccom
Allison Ruby | Overall ExperienceVery professional and well run operation. They also have the best Delivery and Storage prices I’ve found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks Jessie
Herbert Howell | Overall ExperienceGREAT GUY TO WORK WITH VERY PROFESSIONAL
Donald Blakney | ReservationExcellent customer service
JOHN FUCHS | Overall ExperienceVery helpful. Grateful for their service and quickness during my emergency situation.
Kristina Bristow | ReservationI did my business by telephone.
melba pitts | Overall ExperienceJessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!
Marilyn Stevens | Overall ExperienceExtremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Thank you !
Ralph Bigelow | Overall ExperienceThis uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping me
jack moody | Overall ExperienceGreat job!
ANDREW SANFILIPPO | Overall ExperienceExcellent service
elissa liberatore | Overall ExperienceService was excellent
Edwin Keeton | Overall ExperienceThis storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious items
jack moody | ReservationGreat. Experience
KURT FRIEDMAN | Overall ExperienceSteven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.
Bobby Person | Overall Experiencegood price availability excellent
albert jackson | Reservationalways clean and the staff was airways supportive and friendly
ROBBIE MOORE | Overall Experiencegreat experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.
jarrett parker | Overall ExperienceThank you. The free month was so helpful after the expense of the move from Wisconsin!
William Cross | Overall ExperienceMy experience was smooth and easy without any hassles.
LATASHA ASKINS | Overall ExperienceI needed two unit when I first got to town. The outside unit leaked but was satisfied overall.
Paul Konieczny | Overall ExperienceThe manager was AWESOME, but on the last day of my storage 04/27/18 the employee was very RUDE with no customer service skills at all! Just nasty and Rude. talked me as if I was beneath him.
Cheryl Cook | Overall Experience