Customer Reviews for U-Haul Moving & Storage of Garner

Rating:

5.0

I thought the truck would have my rented equipment inside of the already but I had to load it myself

Rating:

5.0

The Manager who assisted me was wonderful and the technician that returned the equipment was fantastic. This location should train other uhaul employees

Rating:

5.0

Nothing I just wanna thank Lashay for everything she did for me. I would definitely recommend people .

Rating:

5.0

Precious and her Team were outstanding!!!!!

Rating:

4.0

The staff behind the desk and outside were very nice. Kind of in an old school way. Robbie remembered my husband from the last time we rented a trailer. I don't rent often, so I would not know what to improve, except it's a bit tight getting around the parking lot and no room for customer parking close to the door and I think that is due to the amount of inventory on the lot. It takes up everything and down the street. You certainly don't want for anything at this location.

Rating:

5.0

Excellent customer service!!! Shay is awesome! She definitely is the definition of THE BEST CUSTOMER SERVICE!

Rating:

5.0

Associate was nice and pleasant and was very knowledgeable.

Rating:

5.0

The staff and manager were very professional, helpful, friendly, and did everything possible to ensure our needs were met. This location was far more professional and competent than the location in Bremerton, WA.

Rating:

2.0

Pricing not explained. Dropped off and more then was told.

Rating:

1.0

The alignment was off for the truck which we didn’t notice until it was fully packed and we were on the freeway. The truck pulled to the right the right so much that I had to turn the wheel to 11 o’clock to go straight. Also, every bump resulted in cruise control turning off and the traction control loss light turned on and the ABS light and sometimes the a check brake system light which required us to pull off, turn the truck off, wait, then finally turn the truck back on and drive a few minutes for the lights to go off and we were able to finally use cruise control again. This happened at least 10 times and would have been more if I didn’t care stopping a million more times. Driving over 2500 miles without cruise control most of the way sucks and the safety of the vehicle is questionable at best, especially with the brake messages and traction control loss signals. Not only did this vehicle have mechanical and electrical issues, the driver side cup holder no longer holds cups because of a broken spring and we found out by a drink falling and spilling all over my feet. It would have been more worth it to pay someone else to move it than deal with the issues in this rental. I feel like someone did not do their due diligence to ensure the vehicle was well maintained.

Rating:

5.0

Moving can be very stressful and I imagine so many people that utilize uhaul services can be difficult customers because of that. I was having a really hard day when I got my uhaul and Shay at the Garner location uhaul was so kind and empathetic to me. I really appreciated her help but moreso really appreciated her for the way she treats people she interacts with.

Rating:

5.0

Estoy muy agradecido a la chica que me ayudó, a pesar de no saber inglés, hizo todo lo posible para explicarme todo usando el traductor♥️

Rating:

5.0

Garner location was excellent but both Jacksonville locations was terrible horrible services.

Rating:

1.0

Unit to small. Unable to move in

Rating:

1.0

I had my unit for 6 months and I paid after the 16th of the month SEVERAL times. On 2/16, I went to clean out the unit and remove the rest of my belongings, and they were missing and the unit was cleaned out. I went to the office and they swore that they didn’t enter my unit. Immediately after leaving the property, I received a receipt for a “lock cut fee” and a “clean out “ fee. Although they told me , they never entered my unit. So they illegally entered my unit, removed my belongings ( which was work equipment that belonged to the State and I am now financially responsible for.) I always dreaded coming into this location because everyone there is extremely unprofessional and made me feel as if I was bothering them AT THEIR JOB. On top of all that, my U-Haul account has been completely wiped. I went to retrieve my receipts to show my payments after the 16th, and I was not able to locate anything. I have reported all of this to corporate and I just hope that they are not as crooked as this location and something is done about this.

Rating:

2.0

Customer service was not the best after spending money to use your service had to spend more money and to be charged for using a dolly was very ridiculous. Everything was a charge and was so unreasonable.. I assure you that this will be the last time I will use this service

Rating:

1.0

WS charged for a month after I cleaned out the unit & informed the staff I was out the evening before my billing cycle was to start. Feb 7th. It’s impossible to go up there and complain because you have to wait 45 minutes to talk to someone who just takes your phone number because your people are understaffed. It was not a good experience.

Rating:

5.0

Friendly, quick and professional!

Rating:

3.0

The staff were rude. My storage was supposed to come with a lock, but when I arrived there was no lock in the storage. The storage itself was fine. There was something spilled in the back corner but other than that it was good. The move out process was simply and quick.

Rating:

3.0

I spent almost 2 hours at Uhaul because no one knew how to fix a reservation for a UBox. The staff at facility tried and could not do it. They called UBox who could not do it and said call Traffic. We called Traffic they couldn’t do it and said call UBox. The problem started when reservation was made it was made incorrectly and so screwed up it was unable to be fixed. Very frustrating for me and the employees that no one who is supposed to help is capable of helping.

Rating:

4.0

Precious was very informative as well as helping with a smooth move out process. Amber was also very helpful through the process. The customer service I received was great!

Rating:

5.0

The manager was very nice and helpful

Rating:

5.0

I enjoyed working with staff while my vehicle was stored at this facility 2018-2023. With only a couple of instances that the gate did not operate properly, I was very happy with the service. No instances of brake-ins or damage to my property at all. I would have appreciated a fresh level of gravel on the lot because some areas are uneven and standing water when it rains.

Rating:

5.0

The storage is absolutely neat & easy to access! I love all of the instructions being placed at the site concerning arming & disarming your room. Safety is definitely ensured here! Only complaint is that I did not receive the free lock that was supposed to come with my unit, but luckily I had a spare.

Rating:

5.0

I will always use U-Haul whenever I moved

Rating:

2.0

We found droppings of rodentsin our chester drawers. We also saw ants and spider webs in storage. Installation was falling from top of ceiling. The storage was never exterminated from May2013 to December 2013 while rented.

Rating:

2.0

I was overcharge.

Rating:

4.0

The facility itself was well maintained but severely understaffed. Each time I needed an associate my wait was at least 15 to 20 minutes just to speak to someone.

Rating:

4.0

The young man initially was skeptical of the task because he never performed it. We all encouraged him to try and he did awesome. Successfully changed over the RV rental site from one customer to another.

Rating:

5.0

Shae (sp?) Is a complete Rockstar. She is kind, and so helpful on a day I was particularly stressed. She showed humanity and grace and is honestly a huge asset to this location. The lady who was by the climate control building (green car) also super helpful and kind. I really appreciate both of them for their help.

Rating:

5.0

Very clean,nice, although the alarm is loud that's very good the bathroom is very, very, very clean.

Rating:

5.0

Precious and Shay are the real reasons I would return to Garner UHaul!!! Awesome, sweet, kind and professional. Facility is Top- Notch all the way around! Made my move ((as difficult as moves can be)) the best it could have been! THANKS garner UHaul team. Sincerest, Chris Ward

Rating:

1.0

If I can give this specific location a zero stars, I most certainly would do that! I didn’t have issues until after the fact, of returning Uhaul truck, and returning keys. Long story short, I returned my Uhaul truck and keys to a lady name SHAY at the front. After doing so, I kept getting notifications from my bank stating Uhaul is trying to take money out for the storage I had. MIND YOU: keys for storage unit was returned same day the Uhaul truck was returned. Keys were returned to SHAY personally. (all the cameras in the store is my witness) I kept contacting them about this issue and PRECIOUS, which is suppose to be the store “manager” seem to not comprehend with what I was telling her. Spoke with SHAY over the phone about this matter, and I was disrespectfully hung up on. She really act like she couldn’t hear me over the phone. Pulling up to the store was the next best thing since nobody can comprehend, and clearly didn’t understand my English lol. Pulled up and SHAY was present (on the phone at that) waited patiently for her to get off, told her my issue for the 500th time, and she stated that she was getting her manager to handle it. Now you’re getting your manager to handle it but yet, I’m still getting emails from Uhaul as if the storage unit was not paid. Yeah ok. She mentioned that she was going to take the card on file off autopay. That should’ve BEEN done the moment we returned those keys to you. Till this day, I’m still getting emails as if I didn’t return the keys in hand to SHAY & it’s been 2 months. I will definitely be avoiding this specific store and would recommend anybody else too also. Should have listened to the other bad reviews they have. All in all, the manager isn’t managing, and the other associates are unprofessional (Shay) and just give ghetto. ZERO STARS!

Rating:

1.0

The one and only absolute person that was the most helpful & informative was Precious. Everyone’s attitude is terrible. They all have different information (some of it made up). They need to be trained in customer service. I’ve been dealing with the nonsense at this location for over a year. Precious, keep standing out & keep up the good work!

Rating:

1.0

Staff Is Very unprofessional & rude disrespectful and always got a smart comment.

Rating:

5.0

The staff was courteous. And, the facility was very clean. 100% satisfied.

Rating:

5.0

Thank you

Rating:

1.0

Manager was awfully RUDE, the store seems cluttered and there were mice in the unit. I would NOT RECOMMEND ANYONE!!!

Rating:

5.0

Great! Precious CSR was very friendly and worked with me to make the checkin clear, simple and easy. AA++

Rating:

5.0

The staff at this location is absolutely one of the friendliest had most helpful people I have had the pleasure to work with.

Rating:

5.0

Precious is amazing!!!!

Rating:

4.0

You need bigger carts and a lot more of them.

Rating:

5.0

The lady’s where very professional

Rating:

2.0

The lady at the front desk was extremely rude and unprofessional.

Rating:

5.0

Great staff and facilities! Thanks.

Rating:

1.0

Between renting a truck through U-Haul and being stuck on the side of the road for over 2 hours. Then to arriving at the storage facility being told nasty there was no room for us and we could not leave the auto transport there even though on my contact it stated that. Then to finding out we had 2 storage units at the end when we crammed everything in one unit. We had broken dishes as well as being overcharged. It has been a disaster using U-Haul and the U-Haul on Mechanical Blvd in Garner was the worst. The employees were rude nasty did not communicate for nothing. So I would never recommend U-Haul to anyone. We were very disappointed we did a big move coming from NJ to NC and it was an issue from start to finish. Even after I checked out of the storage unit they still tried to charge my card for August payment when we moved out in July. It is awful.

Rating:

5.0

Thanks Precious!

Rating:

5.0

Awesome staff & great customer service!!!

Rating:

5.0

I wish the cost was lower, as there are other storage options in Garner for half the cost and I know they may not be as nice, but for boat storage I just need secure over nice. The gm has been fantastic to work with.

Rating:

5.0

Tiesha handled our storage move in and trailer drop off. She was extremely friendly and helpful. She was also very calm even though she was under pressure. She is a great asset to the UHaul family.

Rating:

5.0

Great customer service employees here are very helpful and do an excellent job. I was let down with my movers and the lady on reception helped me find a replacement which was easy feat. Thanks to you all.

Rating:

2.0

I tried canceling three time over the phone at the beginning of July and twice by email and I was still charged. No one replied to my emails and I had to provide my own lock.

Rating:

5.0

Staff is well trained, the manager is awesome and customer service is way beyond my expectations. I will not hesitate to recommend this location to anyone, thanks.

Rating:

2.0

Staffing was too lean never enough people working.I tried several times to get a propane refill on my Class A but never could

Rating:

3.0

It take to long, check in and out, one boy is very slow there.

Rating:

5.0

They were very helpful. They're always busy there! But took good care of me and my storage needs. Thank you! I would highly recommend this location.

Rating:

5.0

Very helpful staff very clean facility great experience!

Rating:

2.0

Your staff is very rude and unprofessional

Rating:

5.0

Due to the number of customers it took quite awhile for service but service was good eventually.

Rating:

2.0

My unit was moved to another with out my knowledge, things were missing from my unit .. then they charged me an extra $100 to remove a couch from the green area when it says we can share things we don’t want there . They also took extra money from our uhaul rental.

Rating:

3.0

I received a call today about a unit being drilled off which was strange. One I have a key . Two..they have a key and cameras... Half of my unit was damaged due to water...precouis was great to work with in this manner. the least they could have done was investigate before calling me. I hope they have gotten down ti the issue.

Rating:

1.0

The staff at this location was awful nasty, rude. There were no signs on the sliding doors to self storage saying the sliding door closes at 5. We moved from New Jersey and got down late because U-Haul had us stuck on the side of the road for 2.5 hours got to the storage u it late. I called the after hours number and the girl that answered was rude and nasty and said do what you have to do. Did not have any compassion or show any customer service. The entire U-Haul experience has been a nightmare from start to finish. I don’t even want to leave my stuff in self storage.

Rating:

2.0

I rented one 13X15 unit but was given two smaller units that had small doors. There wasn't enough room for all of my stuff that fit perfectly in the unit I rented in Boone with room to spare so clearly the two small rooms do not equal 13x15. The worst thing about the move-in though was the fact that you only have three very small carts for the whole facility for people to use when there were a lot of people trying to move in that day. What should have taken us an hour and a half to unload took all day because we had to wait for one of those carts. You need to provide large carts (3'x6') and a lot of them. You need at least 20 to 30 carts for that size facility. Do better U-Haul! We know you can afford to buy and provide those carts! Also, deal with the humidity in that facility. I would not call that climate controlled when I have to worry about my stuff getting wet and growing mold in that humidity. I will wait until after I move out to post my Google Guide review. I want to see the condition of my stuff first and see if the humidity does damage anything.

Rating:

3.0

The only instructions I received was “here is your PIN number enter it and you can access your unit”. It did not tell me there was a different location for the climate controlled units. Once I finally found it, there were three keypads and no signage saying you have to sign into a specific one first before entering your PIN into a secondary pin pad.

Rating:

4.0

The move out was not convenient, you had only one flat bed cart available, went on all floors looking for carts to use none founded! We waited two hours on that one cart but had to do something else the person was still using it to move out. We spent 5 hrs moving out of 1028 on 5-21-23. The move out was not good !!

Rating:

5.0

The staff was very accommodating and knowledgeable. Very friendly and safe environment

Rating:

5.0

We ran into Shay when we arrived. She was a great help and very friendly.

Rating:

4.0

The staff was very helpful.

Rating:

5.0

The Supervisor (Precious) was helpful and kind in making sure I got the correct storage unit size for my move. The other staff was also very friendly and helpful even through a very busy day that they had as they worked to serve each customer in line with great hospitality. One of the staff was so kind to walk out my bundle of large boxes to my car after I was serviced at the counter by Precious. I would recommend this location to anyone. Thanks Uhual Staff @ 1702 Mechanical Blvd (Garner, NC) - From: Tameika Wilson-Harris

Rating:

5.0

Jay did an excellent job and is very professional.

Rating:

1.0

Mice ate the ceiling and my items and the Manager Precious was notified several times but never did anything.

Rating:

4.0

No comments

Rating:

5.0

Super staff and excellent storage. Highly recommend.

Rating:

5.0

Awesome, will always do business with uhaul and will always recommend you.

Rating:

5.0

Easy move in and out. Safe area and the staff was so friendly! Thank you

Rating:

1.0

4 days of having my things in storage I got robbed I know it was the workers there because I found cleaning material from the facility in my unit there was rats and mice all in my boxes dead and in my clothes there were no cameras and it's not well lit at all my things have mold on them this was the worst facility I ever used

Rating:

2.0

The gm was very rude & there was a homeless man living in the units. My sister had a altercation with him

Rating:

5.0

The service has always been great. Precious and Rachel are Awesome, and very nice. We have 3 units and are always renting box trucks. They get the job Done.

Rating:

5.0

Staff was great

Rating:

5.0

The lock was in the unit. Easy to get in and out of the unit. Location is clean. Outside unit

Rating:

5.0

Precious and Racheal do a wonderful job with closing out the unit and sending final receipt. Locks are in the unit when you do Self check in online. I love the easiness.

Rating:

1.0

Most employees were great. HOWEVER !!!!! Precious the supposed manager was unpleasant, unprofessional and obviously had a chip on her shoulder when it came to men…. Maybe even white men???? I was treated like a criminal and denied service because I used a swear word. I have been a client of uhaul for years and have an account she could have accessed I HAVE a storage unit at that faculty…. I drove equipment across this country to get to that facility and even so She chose to go with the “ empowered employee” stance. I will never use uhaul again and will be sharing my story and recommendations to look elsewhere with everyone I meet I had never felt more “ racism”directed at me than I did yesterday.

Rating:

5.0

Very good staff and the premise’s were Secure and safe👍👍

Rating:

5.0

All staff were very helpful both checking in and out. The lady that checked my storage unit as we checked out even found the metal bed rails that kind of blended into the frame of the room and I didn't see them. Thank goodness for her. Checked me out of contract without even having to go in office. She was cleaning at the time we got done emptying the unit. I asked her what I needed to do and she took care of it right then and there. Great service.

Rating:

5.0

Thank you for storage and the time we used this unit was greatly appreciated. Phillip, Barbara and Charisse

Rating:

5.0

Thanks

Rating:

5.0

Precious was amazing. Helped me get into the faculty every step of the way.

Rating:

3.0

It was tough when the elevator went down, but it seems like it's safe

Rating:

5.0

Excelent customer focus. From all the employees i spoke with

Rating:

5.0

The Manager and the staff who rent the vehicles are OUTSTANDING and EXTREMELY PROFESSIONAL, THE BEST!!!!!!

Rating:

5.0

Easy move in and great customer service! Thank you for making this move in an easy process!

Rating:

5.0

The staff was helpful and very thorough. The staff walked me through the process quickly and answered all of my questions. The manager and assistant manager were awesome ladies!

Rating:

4.0

Overall experience was great! Check out service was a little slow. I was left standing for 5 minutes while clerk and Mgr discussed problem. It would have made more since for Mgr to deal w customer on the phone and clerk to take care of customers standing in line

Rating:

2.0

The staff at the time of during business was not knowledgeable of what too do and was not professional but the staff now is very professional and help me solve the issue

Rating:

4.0

Access should be 24 hours per day. I could not have everything done by 10 pm and this was after renting 2 trucks as well.

Rating:

5.0

Every time I had any concern or issue it was handled promptly by staff. My things have been there for over a year. The facility is clean, safe and sound.

Rating:

5.0

Excellent service

Rating:

5.0

Good and excellent service

Rating:

5.0

Only issue there were no dollys to transport your things to your storage for inside use

Rating:

2.0

There were roaches, and staff had a “what’s available is out there” mentality. I hope this improves.

Rating:

5.0

Always a great experience.

Rating:

1.0

Definitely would not recommend this facility to anyone. They charge your card without your permission AFTER you have moved out and then state they are just a low customer service rep and don’t know how to process a refund. Total fraud!!!

Rating:

5.0

The staff was professional and courteous.

Rating:

2.0

The reason why I grade it the way I did it was clean but it wasn't clean look clean on the outside but on the inside I had so many dangling roaches and my stuff I did not have any roaches before I put my things in there but I came home with a whole bunch of them and I'm really upset about it and not only that I'm allergic to them I'm breaking out and hives

Rating:

2.0

Confusion about the unit my deceased Mother's item were stored. Mix up in the unit numbers. Called on vacation with request to come in and identify correct unit. Just didn't feel like there were checks and balances on the company's part to prevent this from happening.

Rating:

3.0

great staff, nice facility, would rate 5 stars if there were carts available in the indoor facility. On move in and move out there was only one cart in the building and staff couldn't provide another. It was already in use when we moved out so we didn't have any cart to work with. Staff told us "there are three carts" but if that's true then two are locked into other units. This made the experience terrible due to needing to take many trips where a simple flat cart would have taken only a few.

Rating:

1.0

Worst place ever very dirty had to bomb for roaches the worker were so lazy i would nt recommend this place to know one matter fact needs to be closed down. I dont think i will even do business with uhaul the worst experience i ever had.

Rating:

2.0

I am receiving texts from you. I Never ordered anything from you this year.

Rating:

5.0

Personal amable y experimentado prestando un buen servicio

Rating:

1.0

Do not make a reservation on line for a storage unit and expect them to have one when you arrive. I reserved weeks in advance. We arrived after a very long day of packing and driving. On arrival they told us they did not have a storage unit as stated on my reservation email. Two different employees claimed that a reservation does not mean they will have a unit when you show up. We walk into the facility to look at the small closet they have available and see other large units empty and ready for rent. And they closed for the day. A refund was provided. That was very helpful... Cost us an additional night in a hotel and another storage agreement at Life Storage. 3302 Petty Rd, Durham, NC 27707

Rating:

2.0

Large portion of vehicles being stored extremely run down. Few spots had more equipment than would fit resulting in unsafe and in the way overhang. Vehicles just parked in driving lanes rather than actual spots almost like an overflow lot. Electrical outlet would trip the GFCI constantly making it unusable. For over 1/2 our rental period the keyless fob was unavailable. Needed to pay extra for 24 hour access even though it's listed as included in sinage. Monthly fee has increased twice in 1.5 years with no added benefits. Overall, this location has been poorly managed and I've been trying to find another place to store my RV almost since I moved in. I'm paying much more for a different site but it's got reliable 30 AMP electric, the spaces are properly divided and they keep up on overhang and make sure access in and out is guaranteed. Gates access is also 24 hr included.

Rating:

4.0

I thought everything went well, until I wasn't able to use the 24hr Svc, due to non comm on the staff part. Left out that bit of info. Went after hours to obtain access and was denied. So I lost time and money due to over mileage. Was charged for over mileage. Due to being denied access. I did inquire at checkout , was told nothing could be done. I thanked them for their service and left.

Rating:

1.0

On 8/13/22 i came into the Garner store on Mechanical blvd., the individual who greeted me was very nice and was able to assist in renting 3 10x15 storage buildings after roughly an hour i checked out @ 10:29am thinking i had 3 10x15 storage areas, at 5:51pm on 8/13/22 i received a message stating that i needed to call the Garner location, i returned the call and was informed that the individual that helped me earlier made a mistake and i no longer had 3 storage areas but only had one, i asked the individual on the phone if she could hold the other 2 10x15 storage sheds until i could get their the morning of 8/16/22 to resolve, i was informed that they could not do this, I then asked to be transferred to a manager, the assistant manager got on the phone and proceeded to tell me that the individual who assisted me was wrong and that the other two buildings i rented were already rented out and that they were not even 10x15, I was also told by this individual that they had only been in their position a couple weeks and that they all needed more training... Question i have for all at U-haul is how do i have paperwork showing 3 10x15 storage units, why was i not shown these units like i have always been in the past with U-haul, if a U-haul employee makes an error how and why does this then become a paying customers problem, I must say i am very disappointed in how the error was handled.

Rating:

1.0

On 8/13/22 i came into the Garner store on Mechanical blvd., the individual who greeted me was very nice and was able to assist in renting 3 10x15 storage buildings after roughly an hour i checked out @ 10:29am thinking i had 3 10x15 storage areas, at 5:51pm on 8/13/22 i received a message stating that i needed to call the Garner location, i returned the call and was informed that the individual that helped me earlier made a mistake and i no longer had 3 storage areas but only had one, i asked the individual on the phone if she could hold the other 2 10x15 storage sheds until i could get their the morning of 8/16/22 to resolve, i was informed that they could not do this, I then asked to be transferred to a manager, the assistant manager got on the phone and proceeded to tell me that the individual who assisted me was wrong and that the other two buildings i rented were already rented out and that they were not even 10x15, I was also told by this individual that they had only been in their position a couple weeks and that they all needed more training... Question i have for all at U-haul is how do i have paperwork showing 3 10x15 storage units, why was i not shown these units like i have always been in the past with U-haul, if a U-haul employee makes an error how and why does this then become a paying customers problem, I must say i am very disappointed in how the error was handled.

Rating:

4.0

Only issues was getting the card to work. After several trips back to the front desk, I decided to go with the code. That worked much better.

Rating:

5.0

Excelente servicio en general

Rating:

5.0

Great customer service from the staff.

Rating:

5.0

Everyone was so helpful. And every professional

Rating:

2.0

The only reason this U-Haul location is still profiting is because of demand. This specific location is under poor management, turnover is crazy here, and NOT ONE employee likes their job. The manager intentionally disconnected the phone (hung up on me) after calling me at 6 am and I told her I didn’t know where the rental key was. (My husband did the drop off). I stored my items here for quite some time and every time I came in it seemed like every employee was so unhappy to be there. Some were even just as rude as the manager. I would not recommend this location at all. The only reason that I did rent with them is because of the size unit available and convenience of proximity.

Rating:

1.0

I reserved a unit a month in advance outside ground level I got there they gave away my reservation they put me on the second floor inside the building and charge me more not happy at all. So now when my first payment is due the lady left a note. to see if they will deduct that $20 fee I doubt it though so I lose

Rating:

5.0

Great job to the staff, working as a team.

Rating:

4.0

Jasmine was nice and helpful.

Rating:

5.0

I love the dollies, carts, and re-use center located in the storage facility.

Rating:

4.0

I was given 2 small units instead of 1 larger I had signed up for. When I got the email w the 2 different unit numbers I thought I had duplicated my order somwhow.

Rating:

1.0

The staff has been friendly in the past, but I’ve had SO MANY small issues that seem like mountains to correct on the business’s end. First I was assigned a unit that was already in use. That took 30-45 minutes to sort out and correct. I asked and was told more than 3 times that there would be a lock in the unit. (Both times I was assigned a unit.) When I finally accessed my correct and available unit, there was NO LOCK. Now I have been on hold for almost 20 minutes, waiting to confirm that a lock will be readily available for me today, 2 days after my reservation start date. To add insult to injury, I received this link to “Rate us please!” before I had been helped/while still on hold. The lady that finally answered was rude and unhelpful.

Rating:

5.0

The staff was AWESOME very friendly. I love it there it's a little high but a beautiful place and I feel safe with my things there.

Rating:

1.0

I AM NOT MOVING OUT - - Within 3 days of moving In in December '21, I have been continually receiving emails and phone calls asking if I'm still using the unit, and that continued for the first 2 weeks until I yelled and screamed...now 3 months later it has started again, saying "sorry to see you go" - - WHAT??? I am still using this unit and you are taking $$$ automatically from my CC Company. I can never get a straight answer from anyone as to why this keeps happening. I'm told that the person sending the emails "cannot be found" and no one at the Garner Facility EVER answers the phone. Even this comment, right next to it says that I am "moving out". Again, I am NOT moving out so please stop making me crazy. I have visited this unit weekly to add more items, and when I go this week to find my unit empty - - we will be going to court, as I have every month of paid receipts. Also - - clean up the Roach problem - please.

Rating:

5.0

Unfortunately, I cannot recall the name of the young lady in the office who helped me with the move in (maybe Ariana???). She was EXTREMELY helpful and patient and made what was a very stressful and tiring day for me go as smooth as possible. She represented your facility and U-HAUL Co. extremely well! I am hopeful you can determine who this employee is specifically and again extend my thanks and appreciation for her help!

Rating:

5.0

This is one of the best service I have received. Grateful to have this opportunity to use this service.

Rating:

2.0

was assigned a storeroom on second floor of a rather large building. The room was in the opposite corner from the single entrance. Much too far away from entrance and single elevator that had to be shared with other tenants. Whose brilliant idea was it to put a 10 by 15 on the second floor hundreds of feet from elevator?!There were several people using the elevator. it would have taken us hours to unload, wait for elevator and get to unit and unload. The elevator cannot be locked out so we would have to load and unload one small cart at a time. Extremely poor design and planning on U hauls part. We abandoned the unit and went to a place with drive up access and had to pay. Free month was worthless.

Rating:

4.0

Our storage unit had insulation hanging down from the ceiling and looked like crap. It would have been best if an inspection had been done prior to our move in to fix this issue

Rating:

2.0

Door code didn't work. Others were complaining too. We wanted a drive up space but none available. We were given a second floor space much too far to move our stuff and this rather large building has only one elevator that would have to be shared or have to wait on it . No way to lock it out to load or unload. . Indoor storage gets an D- from us. We didn't use the free month and went to a place where they had drive up and gladly paid.

Rating:

4.0

Shaquana (Front Desk) was very rude and unprofessional. She commented, "First of all... we have a million customers..." Her attitude was very unbecoming of the stellar U-Haul customer service I've become accustomed to, as a 15+ year patron. However , Jasmine (GM) was nicer, more professional, and accommodating.

Rating:

3.0

I would recommend the storage facility but not the truck rental. I rented a truck 2 times once they didn’t have the truck I reserved & the 2nd time they charged me for a 2 day rental & I only rented the truck for 1 still waiting for my refund 12 days later they said another 7 days for my refund. I would go out if my way not to rent a truck from here

Rating:

3.0

Rented a covered outside storage spot,got confirmation notice, arrived to park my trailer and there was a non moveable car in my spot. All other spots were full, had to park along the drive with no cover.they told me they were going to have the car towed, never happened. Came and got my trailer 1 week early went in and told them I was picking it up and that I was done with my rental. Just recently received a letter stating that I was late on making my payment for the next month and if I did not pay,with a late fee, that it would be sent to collections! Called uhaul explained the situation and she told me it would be canceled and she would send me a email confirming the cancelation. Have not received a email as of yet! By the way I told them when I reserved the spot it was only for 1 month.

Rating:

4.0

The lady that we encountered with was very pleasant, professional and friendly enough to have a family member also rent a unit as well. I believe this lady's name was Ms.. Yasmin very good and friendly experience. Will recommend.

Rating:

5.0

Everything was just as promised. Easy in and easy out. Thank you.

Rating:

5.0

Service and Help Awesome people 😀 👏 ThankU Sincerely J J Washington Sr

Rating:

1.0

I have bought four units at this facility. I just checked out of two of them due to i was able to condense my items into the remaining two to save some money. When i was checking out i was informed and noticed a complete change in attitude and management was taking place so it looks like things are moving in the right direction. However, this wasnt the case when i moved in around October of 2021. I was told things were really bad by the new personal, due to management issues and i understand things can be hectic but i believe there is a common ground that all personnel should be expected to adhere too in the absence of a General Manager. What i witnessed and went through should not happen anywhere. Im a returning customer with U Haul and every place seems to be the same and i can count on how things are ran and up till this facility things have been spot on. At first i thought it might of been an associated storage using the uhaul name and having "their own way of doing things" but no this was a full blown Uhaul store. From reserving to actually paying for my unit ahead of time so i knew it was there for me as i was making a long distance move in a 26ft truck i needed everything to work in my favor and expected it after dealing with uhaul before. After driving long hours I walked in and they said my unit wasnt available. Which i thought was odd since they said they "put eyes on it" not only did we reserve the unit weeks ago we paided for it to be there to permanently lock the storage as we knew availability was limited.. after and hour of waiting and witnessing how lazy everyone was. They got it figured out. I also bought an outdoor storage that wasnt even available due to the "previous manager using it for personal things" and you guessed it... it was the only one of the size I needed available.. which is why we needed the extra two I just checked out of.. I also saw why i was on hold for so long when i called months before. They answer the call put it on hold and let it sit, going back to their cell phones... with nobody even in the store to assist.. Lazy and unprofessional at its best. The storage facility was poorly kept as well. We bought 24hr access to help ourselves.. The dock lights were off all night long, bathrooms not stocked with toilet paper,towels or even soap.. hot water at the sink was pure cold even after letting it run! Best part was they would lock the lock the sliding automatic door 30 minutes before closing, with a key lock stating "homeless people get in". Then when they would open the next day the slding door was still locked until about noon to 1 o'clock in the afternoon. So everyone who pulled up during the day would have to use the mandoor only! I witnessed nothing of the homeless sort as i worked through the night and rested their briefly and worked through the next day. Always kept to myself and was never in anyones way. If the security would be working as it should then even after hours, my 24 hr access should of gotten me into the building through either the man door or sliding door as ive experienced before. Not to mention the person who unlocked the door acted so rudely and bothered like we were "inconveniencing them". The whole facility was very shady to say the least. I hope the new management and new faces behind the workings get it back up to standards. This facility needs it and from what ive seen in the amount of Red access denied tags. They are sitting on a gold mine of late fees. Please reach out if more details are needed.

Rating:

5.0

The employees there are excellent. I would recommend this location to anyone anytime. They have been very helpful. And thanks for allowing me to do business with your company and with the storage.

Rating:

3.0

We did not store our things based off trouble even getting an empty unit the size we requested.

Rating:

4.0

The people were nice and professional

Rating:

5.0

Shequeena and Ryan were super helpful even after I had to get a bigger room after I got started unloading. Had a minor incident with another customer who couldn't get in and was yelling at me to let him in. I did not said I couldn't and he started screaming at me. Ryan came to the building to straighten his code out and he was still yelling at me. I asked Ryan to stay until he went in and he graciously did. I was by myself and an older woman. He also explained to the yelling person that I did right not letting him in. They were just great.

Rating:

4.0

Dock light has been out for a while. It was difficult to move out with lack of dock lighting.

Rating:

5.0

I enjoy doing business with U-Haul they are very professional

Rating:

5.0

Very good staff. Polite personable and helpful. Even when I messed up access to the storage they came and helped right away. Highly recommend both Shaquinna and Ryan

Rating:

5.0

Excellent service.

Rating:

5.0

Excellent service.

Rating:

4.0

Only complaint is rat poop all over my stuff after I moved out. Otherwise all good

Rating:

3.0

Requested to move out on Monday, it took 5 days to process and I didn’t receive a prorated refund like I was told for unit 1276.

Rating:

4.0

Need to replace outside light bulbs.

Rating:

5.0

The young lady went out of her way to make things easy for me. She gave me her undivided attention.

Rating:

3.0

Communication could have been better under staffed need to keep updated units available for future customers

Rating:

5.0

The facilities and location were convenient. We had 3 units (2 interior and one exterior) and all were exceptional. The young lady that checked me out was wonderful. Highly recommend.

Rating:

5.0

Outstanding friendly and helpful staff. Prices are a good value

Rating:

2.0

I checked in online, got my rental unit with access code. The website said a lock would be in the unit when I arrived. When I arrived, the access code did not work, so I checked in at the front. When I got to my rental unit, there was a lock on the unit as it had already been rented by someone else. The staff was very helpful getting this fixed, but I was almost there after closing. What if no one was there? Move in would have been a disaster.

Rating:

1.0

I was supposed to have a lock in my unit but I didn't

Rating:

5.0

Awesome experience I felt like a valued customer!!

Rating:

5.0

I was very please with my storeage unit in every way

Rating:

4.0

There should be a way to get rid of boxes or loose paper if needed not bags and bags of items just general .

Rating:

1.0

This was the most unprofessional customer service experience I have had in a while. I checked in online but still had to wait 25 minutes in the store. I also reserved a storage unit. I was given FOUR different units until I was finally given one that wasn't ALREADY occupied. How can you manage a storage facility but don't keep an accurate list of what's occupied and what's open? I made FOUR TRIPS from the storage area to the office because every unit I was given was occupied. The truck I rented transmission was slipping so bad I thought I was going to breakdown. The older white lady with the short hair , who I think was the Manger was more concerned with smoking cigarettes instead of assisting the ONE employee who was trying her best to accommodate a full lobby. This young lady was a new hire and was placed in the most horrible position. I usual go to the hwy 64 location on New Bern Ave. They are OUTSTANDING!! Professional, friendly and helpful. After my one month of free storage is up, I will NEVER come to this location EVER AGAIN.

Rating:

5.0

Thank you for your service.

Rating:

4.0

When I went to my storage unit the facility was full of trash all over the yard inside the gate other than that everything was OK

Rating:

3.0

Main loading dock was locked at 7pm while actively unloading even though we have “24 hour access”. Made move in process very stressful

Rating:

5.0

Super helpful staff!

Rating:

5.0

U-haul is the best

Rating:

3.0

Everything was great except for getting staff to make sure all access doors were available to customers during business hours. There have been entirely too many instances where staff failed to insure that all access doors were available for customers to use. The worst situation for me in particular was not having the main (sliding door) available for more than 3 and a half hours of storage use. VERY UNSATISFACORY!!! The staff had been notified at the very beginning of this ordeal. VERY BAD BUSINESS!!!

Rating:

4.0

Customer service in Raleigh NC was very unfriendly, certain people were welcomed and certain people shut up and wait. It’s very sad that you all don’t teach good and decent customer service. In Garner the employees were kind and caring to my needs. Thank you

Rating:

1.0

This place is the worst. lighting and cameras do not function. I had everything stolen right under their noses... and they just shrug their shoulders. It is impossible to communicate with them as all emails are no reply. They never answer the phone... on hold in cycle for hours (literally). And... if you show up on their doorstep there is NEVER anyone there who can access accounts or help in ANY WAY. HORRIFIC! stay away

Rating:

5.0

Very satisfied with U-Haul Customer Service.

Rating:

5.0

So I was in site 3015. The dude to the left of me is a roofer and stores his trailers there. Several times I found roofing nails on the ground around my trailer. Not purposely placed. Just debris from his jobs I am sure, but it remains a problem for someone pulling a trailer. I spoke with your team on a couple occasions, although receptive, I really don't think anyone followed up with him or looked into the issue. Nails are being spread all throughout the storage lot driveway.

Rating:

4.0

Hard to get a Uhaul storage bathroom was nasty. The guy hanging around and asking for work for money made me kinda nervous. Lady with a dog living in the unit. Supervisor address the issue quickly,Overall nice building.

Rating:

5.0

Very pleased with the service and staff was very friendly and helpful yes I will tell my friends about your services.

Rating:

5.0

From the manager, Julie, to the staff, this operation appears to run smoothly and the staff is attentive and helpful. Making adjustments to the unit assigned was also a smooth process. Thanks for making this a smooth process.

Rating:

5.0

Excellent staff always willing to help you and great attitudes wish it was more places like that

Rating:

5.0

Great Customer Service.

Rating:

4.0

Parking access needs to be improved. Unloading is cumbersome the further you are from the handicap as one has go all the way around to the ubox area to get in the building

Rating:

5.0

I moved out within minutes of signing contract to secure a larger unit. All was well. Teans was professional and very personable. Tray was the other associate and listening to him assisting other customers, well, they make UHaul proud. Respectfully, Kathleen Savenelli New Unit #604 Should have N/A as an option!! I never opened the unit to which the close out refers. Oops, maybe you need to revisit your questionnaire. All is good, just helping out.

Rating:

1.0

The front desk was terrible and even threatened me. Mr archer? Please call me as soon as possible. 9105140222

Rating:

1.0

I had reserved a guaranteed truck at the garner location which is also where I have my storage unit. I reserved it doe 24 hours. When I got to the facility to pick up my truck I was told that there was no truck available and they would have to call and find me one. I was told that there was a truck at another location. Maybe I am a little stupid but good customer service to me would be for someone to drive that truck to the garnet location to where I was waiting but no I was told I had to drive 9 miles in my persons vehicle to go pick up the truck (it was actually 11.7 miles). I also asked the employee at the garner location why there where no disc locks on the 2 doors that I had on my storage building and he said I had to bring my own locks and looks. When I told him I booked online and hey were supposed to be included for free he provided me with 2 locks. I love 2.8 miles from the garner location which is why I booked there. I wasted almost one hour of my time driving to Raleigh to get this truck which means I will waste another hour driving back to Raleigh to get my car on Saturday. I asked the lady at the Raleigh location about the miles and time I had wasted and she gave me the weekly mileage rate instead of the weekend rate. I find this unacceptable. I feel like I should have 23.4 free mikes to put on the truck because that is the distance that I am forced to drive getting the truck that I did not plan on. I would also feel like I should be reimbursed fir a gallon on gas that I am having to put in my car to drive there and back that was not part of my booking. I also feel I should be reimbursed a few gallons of gas that I am gonna have to put in the uhaul truck that was not my plan. I also feel I should be reimbursed somehow for the 2 hours on my wasted time. I am moving into a different house in 2 weeks and will need to use another truck for the move. I am very nervous about trying to use this I haul again. Moving is stressful enough and my experience with you guys has only made it worse.

Rating:

5.0

Young man from Sunday may 30 th staff was very rude and was speeding in the uhaul pick up truck

Rating:

4.0

I was informed that there would be a lock waiting inside my unit, but it was not there. My agreement stated that a free lock was included.

Rating:

1.0

Paid for outside RV storage that I never got. Spent 180 minutes over 3 weeks trying to get resolved. Finally got a credit Very poor service

Rating:

3.0

I rented a truck to when moving in, but was never credited the free month for doing so. For the first few months, the code I was given never worked. I know I was doing it correctly, because the “temporary” code I was given the first day worked for the first couple of months. After that, I was fortunate enough to get there when someone else was entering. The next time I tried and no one was there, the office staff finally gave me an access card that worked.

Rating:

5.0

Keep up the good work

Rating:

5.0

outstanding service, despite of the high price ;-) If the price was a little lower, I probably would rent the storage unit for one full year vs 2-3 months.

Rating:

5.0

This is my first time renting a storage unit, and it was very easy. This is an excellent facility.

Rating:

3.0

have purchased supplies here before, but this has been my worst move ever,

Rating:

3.0

Unit was in use when I arrived to the storage ready to unpack my things I was assigned another which was also in Use after the 3rd time they got it right

Rating:

5.0

Great service, very professional and kind.Thank you for your patience 👍. Ms Jay Washington Sr

Rating:

5.0

Many automatic overhead lights in the storage facility won’t turn on so my unit is in a dark hall. I imagine this could make many people feel uncomfortable. Very clean. Advertising and the instructions I was sent after booking said there would be a lock in the unit. There was not. Slight marks taken for the light in and lock but overall free and fit my need.

Rating:

2.0

My overall experience with uhaul staff is good BUT as I was returning my rented 15’ truck, I encountered a staff member/young man who was the RUDEST I have ever encountered and down right ABUSIVE. Worst, he took the key from me and drove the truck in front of building like racing on track and almost smashed a poor man who was pulling in front of him (see your videos from cameras). When I asked about manager, he said go inside and wait and he is way to busy to worry with me. Mocked me when i asked if my check out was completed and said look at trucks that I have to do and brushed me off. I have rented storage for over two years and sometimes two at ones. Rented multiple trucks for me and business but never expected that rudeness and dismissive/abuse to customers. The manager (Ms. Tyndall) was very professional and courteous but I refuse to do business with this location in future and would not recommend to anyone else because my experience with the employee (see my return for his name). One final word, there are many facilities that compete for the same services as yours, what sets you apart and encourage people to do business with you again is your customer service and that is completely MISSING with this employee. Thanks.

Rating:

5.0

This UHaul location is the best in the area. Capital Blvd. Is the worst. I have rented several times at the Mechanical Blvd. location, this time to move to Youngsville,N.C. They are polite & professional. If I ever get a chance to use them again, I will not hesitate to. Great customer service!

Rating:

5.0

Very clean and well-managed store!

Rating:

3.0

Back storage area is where I had my camper and lights at night were always out. Never could get a “pod” for remote access, I always had to exit my car to enter gate code on key pad . Reported several times to staff that said they would het manager to fix it a and call me and he bet did. I stopped by one day and he said he was busy.

Rating:

5.0

Great personnel, very helpful and attentive to details. 5 star rating for the team.

Rating:

5.0

Thanks for all of the amazing customer service!

Rating:

5.0

Loren in the front office was terrific. She is a true asset to U-Haul. Her knowledge and professional demeanor were great. The entire staff I encountered were very good and customer centric.

Rating:

5.0

I will recommend U-Haul to anyone

Rating:

1.0

No organization at dealing with customer with u-boxes and regular customer. No plan for customer to get ther u-boxes.

Rating:

5.0

It felt that I was alone in the building as I moved my stuff in. The cart worked well. The unit location was reasonably close to the door. The vehicle access was well designed to that lifting was minimized.

Rating:

5.0

The manager was extremely professional and courteous and very helpful. I would highly recommend this facility any day of the week

Rating:

5.0

Smooth operation all around

Rating:

1.0

Me and my husband are very upset with the way our rental was handled today. I called uhal this afternoon to reserve a storage unit that would fit a truck as we are moving and need a space for my husband'struck. We were told that we could rent an enclosed unit at your location that was as big as a 1 car garage. When my husband got there that's when the problems started. At first they could not find our reservation even though we had a reservation number. Then they decided that they would give my husband a unit and proceeded to charge him $200 when the unit was supposed to be free because we rented a moving truck. When my husband pointed this out they did not believe him and made him swear that he rented a truck. Then finally he said he would give him the unit for the free month. When he went to go find the unit it was inside and they gave him no direction on how to get there. Our unit was supposed to be outside so we could store our car. They said they did not have that unit and the only thing they could give was an inside one which does not help us. It took my husband 3 times to get in as they kept giving him the wrong gate code. When he finally did find the unit it was upstairs and the furthest away from entrance that you could get. When he finally got to the unit there was a zip tie on it he had to remove along with a mouse trap and dead mouse in it and cockroaches. At this point my husband had already been there 3 hours and he needed to get back to us to finish out the day. To say the least, we are very unsatisfied and plan on calling the corporate number to speak to someone. This experience has put a very bad taste in our mouth. Please let me know how we can resolve these issues and get the unit we ordered.

Rating:

1.0

I went to put my clothes in my unit and when we pulled the door up we found roaches crawling on my items. I then called a friend to see if I can store my clothes at her house. Spoke with the person on duty and he made me feel as if he didn't believe me or as if I brought the roaches. He did point dead roaches out side my unit and down the hallway. Also the storage facility itself smell bad and has a water leak. I plan to bomb my unit before I move my items out to make sure I don't carry them into my new home. I'm totally disappointed with storage facility

Rating:

5.0

Staff very friendly and accommodating, very eager to assist

Rating:

5.0

I needed a short-term storage solution and U-Haul gave me exactly what I needed.

Rating:

1.0

I rented this unit to store household goods while waiting to move into my new home. When I came to the unit on 9-2-20 to load my furniture, the storage unit was leaking and the concrete was soaked which ruined my mattresses, TV's and ruined my Christmas decorations that have been in my family for years and the rest of my belongings smell like moist-mildew. I went to the office to see what can be done and he said they won't do anything they aren't liable. I rented a storage unit to store and secure my household goods. I'm so disappointed, I'm looking to seek legal proceedings for reimbursement on my belongings that were ruined.

Rating:

5.0

The new manager Mike H. is very helpful and understanding!!! -Chelsea Claboine

Rating:

5.0

Free month of storage unit rental with a trailer rental is a nice touch.

Rating:

1.0

When I called a week ago to resolve a different problem, I was told by the manager, Mike, that if I called ahead of time to tell them when I was coming to unload my UBoxes, into a storage unit, they would have them ready for me. I called Friday afternoon to let them know I would be there Saturday morning. When I showed up, I told the manager I had spoke with him last week and he rudely said, “No, probably not.” After assuring him that I DID talk to him, they found my account, and UBoxes. However, they had not been pulled out and ready for me. They said, to give them some time, probably 20 minutes, and we’ll call you to let you know they are ready. After an hour and a half of waiting in the parking lot, they were pulled and ready. When I went in, to find out which storage unit was ours (I made a reservation for a 10x20 back in June), I was told that I didn’t have a reservation. They had to make me a new one, but they had no 10x20’s available. I made the reservation, drove out back to the other building so we could FINALLY start unloading our UBoxes, to find that they were stilled screwed shut. Of course the front desk wasn’t answering the phone, so I had to drive back up there to get someone to come back down and take the screws out. I then scanned my access card to get into the storage unit, and it says “Welcome Kailyn.” That is not my name, so after we finished loading all of our belongings into the unit I went back up front to tell them. I was told that if I wanted it changed over to my name I would have to come back a time that the manager was working because nobody else knows how to do that. Meanwhile, the whole time the cashier is talking to me, he is spitting into a water bottle because he had dip in his mouth. Overall, I was not pleased with this experience. What should have been a 1-2 hour ordeal wound up being over 4 hours. The one employee that wound up helping us actually retrieve the UBoxes and get the screws out of the boxes was friendly and apologetic (I don’t remember his name, but I do know he was finished at 1:00 that day-8/15). Other than him, the experience was very frustrating, and if I had the capability to tow the UBoxes, I probably would have just taken them elsewhere.

Rating:

4.0

Mike Newly assigned Manager was excellent! Helpful went out of his way to be accommodating