Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best customer service and easiest service I've experienced from any other company in any other industry. I love dealing with uhaul. They can calm the most stressful situations, which is moving in general. They always find a solution. Thank you! And the free storage units for a month relieve ap much stress as well. A nice added bonus!
Sharonlee L
|
First Impressions
Rating:
3.0
Storage unit and facilities were easy to access and clean. However, there have been recent fires at the facility and I received no communication from the team. Accidents happen, but as a customer I would appreciate more information and assurances from U-Haul. On two occasions I showed up to access my storage unit and was surprised to learn about the incident and was not allowed onto the property. I would've appreciated more communication and a heads-up when I could not access my property.
Emily R
|
Overall Experience
Rating:
1.0
There was a fire at the facility and it took them 3 days to contact me at which time they provided no information other than the fact that there was a fire and they’d have to call me back with more information (I know that other clients were notified as much as 2 days before me). They never called back. I then find out when I called back a week later to ask, that they had opened my storage unit and moved my belongings without requesting my permission or even notifying me. The person I spoke to provided no information other than that, and said I needed to speak to someone else who wasn’t in.
This is completely unacceptable.
TATIANA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doris W
|
Overall Experience
Rating:
4.0
Great work
Joseph L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joel S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
wendy g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
alan k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAYMOND H
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Amberlynn M
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Amberlynn M
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
dana w
|
Overall Experience
Rating:
5.0
Great staff very helpful and kind !
MARK B
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff.
Lori is a great asset to the company, very helpful and friendly.
William B
|
First Impressions
Rating:
5.0
Very happy with service safe and clean surroundings The staff were always friendly and ready to help with any concerns or needs I have used their services a few times and will agsin if I need too ! I thank them for their kindness expert advice
brenda I
|
Overall Experience
Rating:
2.0
Unfortunately due to our stuff being in there for almost two years and no temp control all of our wooden furniture pieces were ruined. Will call to see if insurance will cover but I doubt it. I guess the moisture in the unit made the wood swell.
MELISSA J
|
Overall Experience
Rating:
5.0
Important to keep up with the exterior paint, roads and finishing to feel kept up and safe to access
Guy C
|
First Impressions
Rating:
5.0
Good, friendly staff.
Kevin P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roderick G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph B
|
Overall Experience
Rating:
5.0
Thank you for your excellent customer service.
DAVID C
|
Overall Experience
Rating:
5.0
I used uhaul a few times and always very pleased. Management is great. Thank you.
Debra S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd P
|
Overall Experience
Rating:
5.0
We have not inspected our unit yet.
We are certain it will meet expectations.
Great friendly service.
Todd P
|
First Impressions
Rating:
5.0
Thank You. You guy’s are the best
Larry C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paul S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff B
|
First Impressions
Rating:
4.0
This was a fix from a big mess but it got straightened out
MARY L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERRENCE B
|
Overall Experience
Rating:
4.0
easy, simple, will use again. Thanks
Roger A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARON C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
susan t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jamie o
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MELISSAANNE V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chris W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARK J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDRA F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
diane L
|
First Impressions
Rating:
5.0
Thank you Lori and Les for your help over the past year,Every time I needed help or assistance with moving trucks to boxes ,you were so helpful . The storage unit was well lit and secure .
tom n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert H
|
Overall Experience
Rating:
3.0
Customer service person rude and argumentative. Would not go back to that location
Pamela S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NEIL A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael c
|
Overall Experience
Rating:
5.0
Thank u for being there in my time of uncertainty
Liz s
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Keith K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pieternella H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher f
|
First Impressions
Rating:
5.0
Uhaul has always been excellent courteous and clean. I only moved because I needed far more room. I would gladly recommend them here.
Michael B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
emily b
|
First Impressions
Rating:
5.0
Chris was extremely helpful.
Bryce D
|
First Impressions
Rating:
4.0
Was not pleased with the misinformation/false advertising on your website. Free lock was advertised but was told i must purchase? Also, unit reserved was not available however, the website said there was.
Daryl A
|
First Impressions
Rating:
5.0
U-Haul staff were very friendly and helpful in all areas of my move.
Donna C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dean H
|
Overall Experience
Rating:
3.0
The only reason I am not giving a 5 star rating is because of the false advertising that is going on. It was stated online that a lock would be included with the rental. And that the lock would be in my unit when I arrive. After I used my access code to get in the building I realized there was no lock in my unit. I called the number on the sign and the lady was rather rude when I told her there was no lock in the unit. She said that it was an "American thing" and they don't put locks in the units because they get stolen. Also, they are not included with the purchase when online it said it was included with the purchase. So then I had to drive across town to the other uhaul place so that I could pick up my lock and my swipe card. I just wish your company had of been upfront with the process because I did not receive any piece of information stating that I had to go to the other store. I might as well have just went there to rent a unit and don't see the point of the online rentals if you have to go in to deal with all of that anyways. Please look into this and get your information online corrected for your Canadian customers.
Lynsi T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Deb D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deb D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stanley P
|
Overall Experience
Rating:
5.0
Staff was fantastic, she was pleasant upfront and easy to understand. Gave good advice for box sizes and locker size
cody n
|
First Impressions
Rating:
5.0
Seamless and very easy to access. Very pleased !
Steven C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gary T
|
Overall Experience
Rating:
5.0
Thanks Lori for your outstanding service.
James M
|
First Impressions
Rating:
3.0
there was no hand cart/trolly cart to be had anywhere.
Tony C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wayne F
|
Overall Experience
Rating:
5.0
Highly recommended
Lynne K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra O
|
First Impressions
Rating:
5.0
Great experience
Dianne L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg M
|
Overall Experience
Rating:
5.0
Chris was perfection.
selenaclarkson a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDREW G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia H
|
Online Move In
Rating:
5.0
Great Service
Thank you
Mike H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Parvez R
Rating:
5.0
Customer did not leave a comment.
Ted F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leslie S
|
First Impressions
Rating:
5.0
have used U Haul for storage I stored items once in the winter and once in the summer pleased both times. Thanks
Melissa L
|
Overall Experience
Rating:
5.0
Everything was great. Very good customer service and the units are clean and safe. Well done 🍻
ashley b
|
Overall Experience
Rating:
5.0
Wait time to check in at pick up point was a little long, but it went well
John B
|
First Impressions
Rating:
4.0
Unit was not quite as wide as advertised but was still big enough.
Claire A
|
Overall Experience
Rating:
4.0
Xx
leanne g
|
Overall Experience
Rating:
5.0
Was a great place for storeage needs and truck rentals. Very polite and answered every question I had. Defently use again and recommend this place
Walter S
|
Overall Experience
Rating:
5.0
Delighted with the service provided
Stephen L
|
Overall Experience
Rating:
5.0
Had no problems
JENNIE G
|
Overall Experience
Rating:
4.0
great
Blair W
|
Overall Experience
Rating:
2.0
We had damaged belongings due to a water leak. The manager seemed to be concerned but refused to call me back after a dozen times calling her. We lost $300 worth of belongings. 226-402-0008.
julie z
|
Overall Experience
Rating:
5.0
Great service and reasonable prices. Backed up by a caring understanding team. Keep up the great work.
Tim G
|
Overall Experience
Rating:
5.0
Very good to deal with completely satisfied
Tom L
|
Overall Experience
Rating:
5.0
Excellent experience.
Daniel C
|
Overall Experience
Rating:
5.0
So far so good. Manager has been pleasent, accommodating and understanding.
Stephen C
|
First Impressions
Rating:
5.0
Very friendly and courteous staff
Jeff C
|
First Impressions
Rating:
2.0
When I first moved in I had issues with the site manager. Trailers and trucks were often left near my access door, making it very hard to load and unload. Very little snow removal, always slippery.
Brandon Y
|
Overall Experience
Rating:
5.0
Great service
Nicole M
|
Overall Experience
Rating:
5.0
Always great service from uhaul
Carol N
|
Overall Experience
Rating:
4.0
Was very useful for what I needed but the door seal was not perfect and I very small amount of water got into the unit. Luckily what was by the door and front corners was plastic and damaged by water
LEE E
|
Overall Experience
Rating:
5.0
I would rent space from u-haul again. I am a very satisfied customer thank you.
debra s
|
Overall Experience
Rating:
5.0
I would definitely use their services again and recommend using them for sure. Their prices were great
adina m
|
Overall Experience
Rating:
5.0
Great experience
Randy P
|
Overall Experience
Rating:
5.0
All was good
michael s
|
Overall Experience
Rating:
5.0
No complaints. The staff were friendly and helpful. The bathroom was clean whenever I had to use it which was nice. Thanks for your help!
Jenna S
|
Overall Experience
Rating:
5.0
A bit bothersome/inconvenient when the office closed and moved to the Confederation location, but I realize downsizing is often needed for the “bottom line.”
Lawrence R
|
Overall Experience
Rating:
5.0
Great customer service and super clean
jo-anne p
|
Overall Experience
Rating:
5.0
Les and Lori were just wonderful. I would give them both a raise and a promotion.
JAMES D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Wayne P
Rating:
5.0
Customer did not leave a comment.
Richard I
Rating:
4.0
Customer did not leave a comment.
Paul S
Rating:
5.0
Customer did not leave a comment.
sherman n
Rating:
3.0
Good if you can afford it I
pierre m
Rating:
4.0
Customer did not leave a comment.
Barb p
Rating:
4.0
Customer rep was very friendly and curtious
richard l
Rating:
5.0
No comment
BILL A
Rating:
4.0
Customer did not leave a comment.
Graeme W
Rating:
5.0
They do a great job so nothing to add!
GLENN C
Rating:
5.0
Customer did not leave a comment.
Craig A
Rating:
5.0
Signed at till for gas gauge. Stated half a tank. When in vehicle, gas gauge was below half.. Experience was pleasant and seamless.
gary m
Rating:
5.0
Customer did not leave a comment.
STEPHANE T
Rating:
5.0
Customer did not leave a comment.
TY M
Rating:
5.0
Very impressed with the vehicle; easy to load and very comfortable to drive. Pleasantly surprised at the fuel efficiency. Owner at this location was very helpful and professional. Overall, a 10 out 0f 10 experience.
david s
Rating:
2.0
not a lot of room to hook up with building being so close could move everything back closer to fence .
Mike H
Rating:
5.0
Customer did not leave a comment.
BONNIE H
Rating:
5.0
Not much, Tyler was helpful, pleasant and professional !!!
MIKE S
Rating:
3.0
this uhaul office was nice and well laid out but not easy to find as in entrance way for a newcomer to sarnia.
ANTHONY B
Rating:
5.0
Customer did not leave a comment.
MICHELLE B
Rating:
3.0
The brakes were worn and not maintained. The tires were old and bald. The gas mileage was horrible, not efficient at all. For the travel distance (almost 2000km), the money paid and where we were going a better truck, a more maintained vehicle would have made the drive easier.
Tiffany R
Rating:
5.0
Customer did not leave a comment.
John D
Rating:
5.0
The young fella that was there in the morning when we dropped off the auto carrier was very helpful in getting my vehicle unchained and disconnecting the trailer! The guy that was there later in the day when we dropped off the truck was very personable and efficient! We couldn't have asked for better personnel at the drop off location!
DENNIS R
Rating:
4.0
Customer did not leave a comment.
Den I
Rating:
5.0
Customer did not leave a comment.
Phil L
Rating:
5.0
Customer did not leave a comment.
CHERYL I
Rating:
5.0
Friendly, courteous and fast!
Thank-you.
KEN M
Rating:
4.0
Customer did not leave a comment.
JEFF M
Rating:
1.0
Made 4 calls about my final bill/refund over 2days with no call back.
Shari R
Rating:
5.0
Customer did not leave a comment.
STEVE P
Rating:
5.0
very impressed with this location and the whole experience. will definitely use it again i
Darryl S
Rating:
3.0
Customer did not leave a comment.
Daniel P
Rating:
4.0
Customer did not leave a comment.
KURTIS G
Rating:
4.0
Truck was clean; maintained? There is something seriously wrong with truck. From 40 mph (a US based truck with Arizona plates) onward it shakes wildly. I did not notice the steering wheel shake, it was the truck. A person who was following me thought the truck frame was bent since it looked crooked while driving. Someone needs to seriously check that truck out. rudy@rkfischer.com
Rudy F
Rating:
5.0
Customer did not leave a comment.
Joan K
Rating:
3.0
Customer did not leave a comment.
Maygin C
Rating:
5.0
The costumer service I had here was wonderful fast and polite.
Laurie L
Rating:
4.0
Customer did not leave a comment.
David G
Rating:
5.0
Maybe explain the tow/haul feature. Took a couple minutes of driving thinking the truck was sluggish to figure it out. Tyler was awesome when I inquired a week before leaving if I could upgrade the truck
Leone R
Rating:
4.0
Customer did not leave a comment.
KEITH B
Rating:
3.0
When u sent the email.... Did not realize that it was to enable us to print out receipt when we returned the truck. We used the truck for about 3 hrs and returned after hours as explained to the employee at uhaul. Hoping additional charges ate not applied. When making reservations employees should notified customer of this
Charles C
Rating:
4.0
nothing
randy d
Rating:
5.0
Customer did not leave a comment.
shoira s
Rating:
4.0
Customer did not leave a comment.
JOHN V
Rating:
5.0
Customer did not leave a comment.
Wessley D
Rating:
5.0
More cost effective for out of town hauls since gas is so costly.
Dani M
Rating:
1.0
I had picked Forest as the pick up location and if I had known they didn't actually have the vehicle I would have found another alternative instead of having to go all the way to Sarnia to pick up the truck. No one could give me a good answer and none were very understanding of the situation. When I arrived in Sarnia, their system was down and I was there for a while as they sorted things out. Overall it was more of an inconvenience and hassle and would probably not use UHaul again.
Sarah W
Rating:
4.0
Customer did not leave a comment.
Henrietta C
Rating:
2.0
I had reserved trailer. Employee had to click mouse al least 100 times on both of my times in your office. You need to streamline your computer process. I won't be back. RIDICULOUSLY frustrating.
Dave M
Rating:
5.0
We were so grateful that the shop was still open at 6pm. Thanks
lynn e
Rating:
5.0
Customer did not leave a comment.
OLIVER V
Rating:
5.0
Gentleman running facility was very helpful. Vehicle was clean and in good condition.
KEVIN M
Rating:
4.0
The young man handling our rental was awesome....friendly,professional,helpful
Mel W
Rating:
4.0
Customer did not leave a comment.
Christopher R
Rating:
5.0
Customer did not leave a comment.
Lisa B
Rating:
4.0
Customer did not leave a comment.
Greg C
Rating:
5.0
Install a large permanent sign on roadway.
Peter G
Rating:
4.0
Very helpful staff. There was an overbilling error from the self-service vehicle return that the office staff were able to quickly resolve the following day when office re-opened.
Douglas B
Rating:
4.0
I drove to Corunna and back and they charged me $17 in gas. Too much.
keith b
Rating:
4.0
Customer did not leave a comment.
David B
Rating:
5.0
Customer did not leave a comment.
Ron D
Rating:
5.0
The only bad part of my U-Haul experience was with the follow-up after the reservation. The person I booked with over the phone was very good. He said that someone would contact me the next day to confirm time and location of pick up, but no one did until I called them. I was unable to get the 7:00AM pick up time I wanted because the location that had the cargo van did not open until 8:00. Apparently there were no other cargo vans available in Sarnia. The staff at the London Line location were excellent and very efficient. If I could have picked up the van earlier, I would have been happier.
rick h
Rating:
5.0
Customer did not leave a comment.
Christopher R
Rating:
4.0
Customer did not leave a comment.
Georgia G
Rating:
5.0
Very polite and personable
stephanie m
Rating:
5.0
Customer did not leave a comment.
Ron D
Rating:
5.0
Very friendly and helpful. It seems that the rental signup procedure is a bit long but not due to the people, just the process. Overall the trailer and employees were excellent. I will rent again from this location.
allan a
Rating:
3.0
Have solutions to people's problems instead of everything being out of your hands...
BERRY M
Rating:
5.0
staff did everything they said they would.prices were okay.maybe the car hauler could have a decal to indicate what size trailer hitch ball is required .while we did use uhaul truck to pull trailer we did uhook and used pickup to move car trailer on arrival.your on line prebook is excellent. thank you neil smerek
Neil S
Rating:
5.0
Customer did not leave a comment.
Brian B
Rating:
5.0
Customer did not leave a comment.
Donald B
Rating:
1.0
The unit I was there to pick up was not there at the arranged time. Had to take a different unit that had no ramp so loading was difficult and I had to lay the fridge on its side witch I did not want to do. Also the bar on the side which you use to tie your straps on to hold your items in place broke away from the side of the trailer making it useless which gave me a hard time to secure my items.
DENNIS G
Rating:
4.0
Have anti-slip devices on the rear of the trucks for winter time.
Mitchell S
Rating:
4.0
Customer did not leave a comment.
Lynne B
Rating:
1.0
U-haul are liers
MARCY L
Rating:
5.0
Their service worked out well for me! Thanks
BILL B
Rating:
5.0
Customer did not leave a comment.
kevin j
Rating:
5.0
Friendly, quick and easy dropoff. 24hrs accommodation is nice.
David M
Rating:
5.0
Everything went great. Keep it up.
RANDY D
Rating:
4.0
Customer did not leave a comment.
John W
Rating:
5.0
Customer did not leave a comment.
Steve J
Rating:
4.0
Customer did not leave a comment.
Bob M
Rating:
4.0
Customer did not leave a comment.
Roy C
Rating:
5.0
I waited til last minute, to make this call as my 'other plans' changed. They were very understanding and very friendly. For something I wasn't looking forward to, the visit was quick, efficient and excellent. I spoke with Kevin and Tyler and would definitely recommend to anyone in Sarnia!
shannon s
Rating:
2.0
When I returned the truck, I was told there was not enough fuel in in the tank. The dealer in Cache Bay had changed the line on the meter reading because my driver noticed that it didn't match the amount of gas that was showing. He tried to call the Cache Bay dealer to verify, but there was no answer, so I ended up paying an extra charge because I was fed up with having to go through any more crap. He apparently made a grievance, but of course I never heard anything from anyone.
Linda L
Rating:
4.0
Customer did not leave a comment.
Bob L
Rating:
3.0
Let them know if opening hours change.
Mark F
Rating:
3.0
This location and rep were fine.
Scott J
Rating:
3.0
Be more accurate when calculating mileage to destination, I was charged for extra miles when I returned the truck, I went directly to my destination, two pull overs, one for gas, one to eat. Then returned truck with more gas than when I picked it up,less than 12 hours later, small charge, but still annoying
Scott C
Rating:
4.0
Customer did not leave a comment.
John M
Rating:
4.0
The fridge cart was missing a cotter pin but this did not prevent its use.
Stephen G
Rating:
4.0
Customer did not leave a comment.
keith H
Rating:
2.0
Not enough space to properly load/offload equipment
Chris P
Rating:
5.0
Easy pick up and drop off. Rates were very reasonable. Glad to be able to rent a trailer on a long weekend with short notice!
Edward J
Rating:
4.0
I booked a 15 foot cube van. I ended up getting a 26 foot truck. While the larger truck made the move easier, the truck was very hard on gas, and I had to pay increased bridge tolls.