Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone treated me with respect and you still take cash instead of a bank card which a 68 year old man who hates banks thank God for people like you thank you
kevin h
|
First Impressions
Rating:
5.0
It was a quick and easy check out and check in. Excellent service!
Ron W
Rating:
3.0
Customer did not leave a comment.
MARY H
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Heather R
Rating:
3.0
Customer did not leave a comment.
Jay H
Rating:
5.0
Every thing went well, reserving, pick up and return
William E
Rating:
5.0
Customer did not leave a comment.
Rene B
Rating:
5.0
You were great.
RITA C
Rating:
4.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
5.0
Customer did not leave a comment.
Rebecca P
|
Overall Experience
Rating:
3.0
Daily rate does not indicate a rental rate so that was very disappointing!!!
Colleen D
Rating:
4.0
One of the best Uhauls I've ever dealt with.
susan s
Rating:
4.0
$19.95 advertising rate turned into over $80 by the time we also spent $6.26 on gas. Why advertise that rate when you tack on taxes, mileage and other fees. $80 to move a used bed across town. Ridiculous 😒
Marc W
Rating:
5.0
Customer did not leave a comment.
Thomas S
Rating:
4.0
Customer did not leave a comment.
Tiffani M
|
Overall Experience
Rating:
5.0
Good customer service happy customer
Benny W
Rating:
5.0
Thank yall you made my move easier
Benny W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Terry R
|
Overall Experience
Rating:
4.0
The gentleman who helped us was very helpful (I can’t remember his name). Although he was busy and working by himself, he was was able to multitask and provide great service
Ian W
Rating:
5.0
Always great value for my money workers are always helpful and courteous, and very knowledgeable about the products
Gerald C
Rating:
1.0
Was told the unit I rented was unavailable at first but web site said it was. Had to confront the guy about it.
michael h
Rating:
4.0
Customer did not leave a comment.
dellard r
Rating:
1.0
Horrible customer service. Will never go back to this location again
Lucas D
Rating:
4.0
Friendly staff, easy location.
Michael S
Rating:
5.0
No recommendations
David K
Rating:
5.0
Very helpful, arranged for drop off at location on Monday.
Mason W
Rating:
4.0
Corporate software again very difficult for this per person to access. Took repeated attempts to finally see account. UHaul has good products and some employees but this are totally degraded by the Corporate software..............................
bryan t
Rating:
5.0
I think improvements need to be made in the App. The employee larry was so helpful but the verification code process doesn’t work. I attempted it 5 times and an error code occurred each time. He doesn’t get his incentive pay and that is an internal application problem.
Faran H
Rating:
5.0
Customer did not leave a comment.
Chris H
Rating:
5.0
Lower prices, provide coffee and maybe a muffin. Please ensure there is at lest 1 banana nut muffin for me.
Astalawinnebago!!
steve r
Rating:
4.0
Customer did not leave a comment.
Ronald S
Rating:
5.0
Customer did not leave a comment.
Mike S
Rating:
5.0
Customer did not leave a comment.
Michael G
Rating:
5.0
Customer did not leave a comment.
Spencer K
Rating:
5.0
Customer did not leave a comment.
stacey h
|
First Impressions
Rating:
5.0
Easy return - nice organized facility & even nicer help!
James M
Rating:
4.0
Check padlock on as this one was broken
Keith S
Rating:
5.0
Customer did not leave a comment.
Cindy F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jane M
Rating:
5.0
Excellent customer service. I have used this location for multiple moves. I have always had a great experience.
CALLINDA F
Rating:
5.0
Customer did not leave a comment.
BARRY K
Rating:
1.0
The general manager was extremely rude and mean to me unwarranted his name is Lonny Bloss. I will never recommend this location or any location associated with him to anyone.
Lindsey W
Rating:
5.0
Customer did not leave a comment.
Darrell S
Rating:
5.0
Nothing the customer service was excellent
trintin i
Rating:
5.0
It's always convenient and easy to rent from this location. Great hours, great trailer options, they have always had what I needed. Easy pick-up and drop-off. Useful products inside as well.
JACOB S
Rating:
2.0
The cab of the truck had cigarette ashes and butts on the floor when I picked up the truck. I am very allergic to cigarettes and cannot be around the scent of them or come in contact with the smoke. The first day of the ride was challenging and I had to pull over a few times. Also, I purchased my own car cleaner and odor remover to make the trip bearable. The smoke and scent of cigarettes infused into the filters of all vehicles and leaves an odor that is difficult to remove. I don't recommend picking up U-Haul trucks from a location that does not clean out its vehicles before another pick-up.
Antonio D
Rating:
5.0
Customer did not leave a comment.
Greg W
Rating:
4.0
Customer did not leave a comment.
ROBERT A
Rating:
4.0
The computer system was very slow when returning the vehicle but service was great!!
Nikeena B
Rating:
4.0
Customer did not leave a comment.
Jim W
Rating:
4.0
Customer did not leave a comment.
PETER L
Rating:
5.0
Customer did not leave a comment.
Karen B
Rating:
5.0
Great Job
Brian M
Rating:
4.0
Customer did not leave a comment.
NEIL W
Rating:
4.0
Add late night taco stand!
john p
Rating:
5.0
Kaylam did a great job!
Chris H
Rating:
5.0
Customer did not leave a comment.
Jennifer C
Rating:
4.0
It is not very easy to find the entrance and the parking area is a little tight for the bigger trucks.
The trucks are well maintained and the people are friendly.
Clark B
Rating:
4.0
U-Haul app is not user friendly and depending on location not easy to access. The app made things more difficult than expected.
John R
Rating:
5.0
Customer did not leave a comment.
Justin W
Rating:
5.0
Customer did not leave a comment.
DEB J
Rating:
5.0
Customer did not leave a comment.
Adriam R
Rating:
5.0
Customer did not leave a comment.
Roberta K
Rating:
5.0
Not a thing rival went smooth
Verionica b
Rating:
5.0
Customer did not leave a comment.
kelly p
Rating:
5.0
Customer did not leave a comment.
william g
Rating:
3.0
Customer did not leave a comment.
Amanda H
Rating:
5.0
Customer did not leave a comment.
Susan F
Rating:
5.0
No improvements. Staff was friendly. Great customer service.
Tereasa G
Rating:
5.0
Customer did not leave a comment.
Natalie H
Rating:
5.0
Customer did not leave a comment.
monty s
Rating:
1.0
The guy at the counter at pickup was so rude. I am not super good with driving large trucks , after not being able to back up a 26 foot truck due to it being so tightly parked I went back in and asked for help , he literally grabbed the keys out of my hands, went to the truck without saying a word and did it for me so aggressively. Also the uhaul had a check engine light on which was unsettling . Very disappointing experience.
Dayle R
Rating:
5.0
Staff was friendly and helps.
Daren S
Rating:
5.0
You did a great job. The whole moving experience was pleasant and your staff cheerful and aconemadating.Thank you U-Haul. Joe C.
Benny C
Rating:
5.0
A quick lesson on how to attach straps and chains for car hauler.
ed b
Rating:
5.0
Amazing customer service. Very timely and curtious.
Justin S
Rating:
5.0
Customer did not leave a comment.
Crystal P
Rating:
5.0
Customer did not leave a comment.
larry l
Rating:
5.0
Customer did not leave a comment.
Dan J
Rating:
4.0
The checkin online to return equipment did not work, even after multiple attempts. I’m not sure if this was just a glitch since the app worked great many times before. Staff at location were awesome!
Stephen H
Rating:
5.0
Both staff helped me with the pick up and drop off process. They were both very friendly and helpful!!!
Wendy S
Rating:
5.0
Everything's was done perfict.
Donald W
Rating:
5.0
Customer did not leave a comment.
Curt W
Rating:
4.0
Customer did not leave a comment.
Ron P
Rating:
5.0
U-Haul associate was friendly and helpful.
Ben H
Rating:
5.0
Customer did not leave a comment.
ANABEL M
Rating:
5.0
Customer did not leave a comment.
Jason P
Rating:
5.0
Customer did not leave a comment.
Jason F
Rating:
5.0
They were so kind and helpful!
Erica A
Rating:
4.0
Customer did not leave a comment.
Dakota B
Rating:
3.0
Customer did not leave a comment.
Heather B
Rating:
5.0
Customer did not leave a comment.
Karen B
Rating:
4.0
Not require them to use the app to pick up/drop off equipment.
Jeston W
Rating:
3.0
Had to drop off trailer when it wasn't open due to uhaul inappropriately planning there business.
Wade E
Rating:
5.0
Have them down load the app ahead of time
Linda P
Rating:
5.0
Customer did not leave a comment.
zhandos t
Rating:
5.0
Customer did not leave a comment.
Danny S
Rating:
3.0
Customer did not leave a comment.
Kevin C
Rating:
3.0
Poor communication skills. Rude interaction when I went to pick it up. Argumentative employees.
Jo H
Rating:
5.0
Customer did not leave a comment.
Nathaniel W
Rating:
3.0
Yes but with caution. Staff did not have the additional items ordered via the app in the truck. Neither did they care to pull those items and load them for me. Also, they did not want to sell me boxes. I was told to go to the Free boxes stashed by the stacks of new boxes and take what I wanted. There was no used boxes worth taking so I grabbed the furniture pads and left with the truck.
Patricia M
Rating:
5.0
Customer did not leave a comment.
Robyn H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Don C
Rating:
4.0
Customer did not leave a comment.
Laura Z
Rating:
5.0
Customer did not leave a comment.
ROBIN M
Rating:
3.0
Trailer I rented did not have a license plate
Kerry L
Rating:
5.0
Customer did not leave a comment.
FELICIA G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cynthia B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
dylan w
|
First Impressions
Rating:
5.0
I will always use U-Haul before any other. They know how to treat their customers right!!!!!
Cindy F
|
First Impressions
Rating:
5.0
Excellent Staff very kind and helpful Reassured with security services cameras and a great staff
Robert R
|
First Impressions
Rating:
5.0
Excellent staff
COREY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geoffrey D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nohealani A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Silvia G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
STANISLAVA V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Seth A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jenna P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sandy s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID S
|
Overall Experience
Rating:
5.0
Terry was courageously professional. Was beyond understanding and helpful beyond measures!
JERAMIE K
|
First Impressions
Rating:
1.0
The staff was, really nice and everything was nice and clean.
brian s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LEWIS H
|
Overall Experience
Rating:
1.0
Staff was rude with horrible attitudes..on multiple occasions the doors were locked early...
Ronald D
|
Overall Experience
Rating:
5.0
If every business had the kind of customer service that I was given then we wouldn't need reviews. They were great, very helpful kind, and professional.
James C
|
Overall Experience
Rating:
5.0
Well kept facility, secure and clean
Helpful staff
Michael D
|
Overall Experience
Rating:
5.0
The staff was fantastic, friendly helpful, and informed.
James C
|
First Impressions
Rating:
5.0
The lady that helped me with extremely nice and helpful and beyond understanding. She made me feel comfortable renting a unit there and made getting through paperwork as easy as she could. An amazing employee over all.
kamron o
|
First Impressions
Rating:
5.0
I have always used U- haul and will in the future. They have always found answers for me and made what I needed happen.
lucinda v
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jamie D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca P
|
First Impressions
Rating:
5.0
Mr. Piniero was the most helpful agent ever. Ii am surprised that you are able to keep him. I mean, seriously, wow.
Curtic H
|
Online Move In
Rating:
3.0
It felt to crowded
wyatt k
|
First Impressions
Rating:
3.0
Came to put a couch in my storage and couldn’t get in . The old managers phone number was on the door , not the new one . So I called the 800 number and they gave me the new manager phone number , I left a message on his voice mail and he has yet to call me back . It’s been over 24 hours . The original sales person was wonderful though
Tracy M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tiffany b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cheri m
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff.
Jesse F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori O
|
First Impressions
Rating:
3.0
Getting a dolly into the inside units is a pain in the a$$ The ramps inside and out have ledges that make it extremely difficult.
BECKY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
latrisha t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori O
|
Overall Experience
Rating:
5.0
Helpful and
RYAN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULA D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lori O
|
First Impressions
Rating:
4.0
Indoor storage units clean and well kept.
BRIAN L
|
Overall Experience
Rating:
5.0
Very pleased with all your help
esther p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
julia p
|
Overall Experience
Rating:
4.0
Larry is not the friendliest person I’ve ever met. I think he forgets who the customer is
bryan w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TADD W
|
First Impressions
Rating:
2.0
I had mice feces all over my stuff and half of it was ruined
DANIELLE s
|
Overall Experience
Rating:
4.0
?
kenneth h
|
First Impressions
Rating:
2.0
Don't lose your key and use your own bolt cutters to cut off. I caused no damage I am a licensed contractor in Colorado and if hiring a lock smith is what they wanted who's to say I don't locksmith can locksmith or insured with a higher level of insurance than a locksmith. I'd say below average because the manager Lonny need a brake check in customer service and learn to get all his information straight before calling someone a lier.
steven l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gavin R
|
Overall Experience
Rating:
5.0
Probably one of the most courteous and friendly storage units I’ve ever been to in my life. Customer service is number one down there you can tell
Kevin M
|
First Impressions
Rating:
5.0
It was a good unit and facility
Timothy C
|
Overall Experience
Rating:
5.0
Very clean and professional environment! Thank you!
Dustin F
|
Overall Experience
Rating:
4.0
the only down side was i reserved a unit at a specific facility online and it placed me at a different uhaul facility a couple miles away. the staff was very nice and friendly and helpful.
Braelyn W
|
Online Move In
Rating:
5.0
Thank you for everything
Gary B
|
First Impressions
Rating:
5.0
Excellent staff and service. Thank you! Recommend for all your storage and moving supplies.👍
Lisa r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID S
|
First Impressions
Rating:
5.0
The dark haired woman who helped me was wonderful! Everything was ready, clean, and super easy.... I should have rented here ages ago!
Kelly w
|
Online Move In
Rating:
1.0
Very rude and poor customer service. I was getting phone calls and messages asking me when I was moving into my paid for unit. I called to explain my situation and was told I needed to move into it before someone else did...? Who moves their stuff into strange units and it should show as rented in their system so it shouldn't be rented twice...? It's "employee owned" apparently but I was told they would continue to harass me until I moved in. I closed my unit...I have enough going on in life then to be harrassed by some crazies at some storage place over my paid for unit. I bet they get real rude and aggressive with you if you're a day late but to be harrassed over a unit that is paid up is BS. Never doing business with this location ever again
christina c
|
Overall Experience
Rating:
5.0
We all seem to move at some point in our lives. UHaul is always the dependable go to.
KEITH P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
julia p
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JEFFREY P
|
First Impressions
Rating:
4.0
Other than the long waits in line with seemingly no one around to help expedite things it was a good experience. An awful personal experience for me, but UHaul did a fine job.
joseph c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
courtney o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron L
|
First Impressions
Rating:
5.0
Long did a wonderful job taking care of my experience here . Rhanks so much
max s
|
Overall Experience
Rating:
2.0
Signs clearly indicate 24hr access but faculty closes at 5:00pm. Truly unbelievable
sandy w
|
Overall Experience
Rating:
1.0
The facility advertised access to the unit until 10pm. I showed up at 7 pm last night and couldn't get in. Multiple other people stopped by in the 2 hours I was waiting and they were also upset they couldn't get in. I need to drop things off at 7 tonight and the office told me I wouldnt be able to get in and there is nothing they can do. I have had my money scammed away and am a full time college student and full time worker. I have to sleep in my car until I can get my money back from the man that scammed me. I will not be able to sleep in my car and will have no place to sleep tonight unless I can put my things in the storage unit. I would never have gotten the unit from u haul if they had informed me the hours werent as advertised. The staff told me there is nothing the can do.
Tyler M
|
First Impressions
Rating:
3.0
I have one complaint. I move from one state to another. Rented a uhaul and a storage unit. When we got to the destination to unpack the uhaul, the storage we rented was not available. They only had one other storage available for 50 more. So we had no choice but to get it. They would discount the storage unit to the reserved price which I thought was bad business. It was reserved and they should have honored the price. Luckily they had 1 larger unit. Not sure what we we have done if they had no units.
Karen L
|
First Impressions
Rating:
5.0
The staff at U-Haul was awesome.
tommie j
|
Overall Experience
Rating:
5.0
It went very well. Everyone was nice and the storage unit was cleaned before entry. Thank you.
gervais m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David F
|
First Impressions
Rating:
4.0
the only coment is that is to expensive for the size
FRANCISCO C
|
Overall Experience
Rating:
5.0
great overall experience
Kevin K
|
Overall Experience
Rating:
5.0
I will definitely be utilizing secure storage units with Uhaul for my future moving needs. This made the whole experience so much easier and less stressful.
Adam M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DOROTHY F
|
Overall Experience
Rating:
3.0
On more than one occasion I encountered homeless persons hanging out at the UHaul location where I have rented 2 storage units. Not only were they hanging out outside the UHaul storage units, they were going in and out of a unit in which it seemed that multiple males were living in the unit. All of which makes me extremely uncomfortable to continue to rent my units for multiple reasons. First, I usually visit my units alone bringing safety to the fore front of my concern. Secondly, the risk factor of theft and fire.
STACY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
TENA R
|
Overall Experience
Rating:
5.0
The facility was well maintained and the staff was very helpful. They were there to answer all my questions and provided assistance when needed.
Robert K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Douglas O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
delia g
|
Overall Experience
Rating:
5.0
the entire crew was very helpful & patient - thank you!
Matthew B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert K
|
First Impressions
Rating:
2.0
Because Every time I went to my unit my boxes were wet on top. The ruined some pictures that I have no way of replacing.
Catherine S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Caroline R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather P
|
Overall Experience
Rating:
4.0
Access to storage was very good. There were dead bugs all over inside though. JHopefully live bugs will not get into our things. Jennifer was very helpful and assisted us in whatever we needed. No complaints.
Douglas O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WANDA L
|
Overall Experience
Rating:
2.0
I reserved a unit online for longs park facility with 24 hour access, but when I went to office to get set up I was told there were no 10x10 units available at that location. I had to take one in a different location that was in doors. I don’t understand why it even lets you make a reservation if you’re not going to be guaranteed the unit.
Ashley L
|
First Impressions
Rating:
1.0
I was given one storage unit, only to find it was already occupied. When I went to the office to sort it out, the staff member was exceptionally rude because it was “close to closing.” He gave a another unit, across town, that turned out to also already be occupied. At that point, the office was closed and I had to find alternative storage because I didn’t have time to wait until morning because I had to be out of my house by the next day.
Erin S
|
First Impressions
Rating:
5.0
Lonnie and his crew were so very friendly and helpful!
Rebecca M
|
Overall Experience
Rating:
1.0
Certain Staff are very rude to customers to the point they walk out and go elsewhere. I have rented equipment and storage units many times at this facility through the years and every time there has always been rude unaccommodating staff at some point through the process. I will not use this UHaul facility ever again.
Shannon R
|
Overall Experience
Rating:
5.0
Piece of Pie, Easy as Cake.
JAMES L
|
First Impressions
Rating:
5.0
I feel very secure having my items in the storage unit.
Mary A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
charles a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sintia r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tommie j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIM O
|
Overall Experience
Rating:
5.0
I entered my code and the keypad said hello Rebecca so I knew I did it right but the alarm still went off when I lifted the door.
Rebecca M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael D
|
First Impressions
Rating:
4.0
staff always available and willing to help.
william s
|
Overall Experience
Rating:
5.0
This U haul store is very friendly. Had a lot of patience with me. Customer service was great and fast. The rates were great. And very understanding when I had to pick the truck up later . So very convenient . Thank You I would recommend this store to everyone.
angela L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Austin A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charles m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia C
|
Overall Experience
Rating:
2.0
The customer service was never on par, in the whole time we rented from them. Was never able to get an answer to any questions by employees. We would always need to speak with a manager and the manager was never available and rarely returned phone calls. Then was extremely rude when dealing with him at the counter.
ethan c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patrica k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Garry M
|
Overall Experience
Rating:
5.0
Helpful and friendly staff
flordelis D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jacob L
|
First Impressions
Rating:
4.0
Good overall experience. 🙂
Mike P
|
First Impressions
Rating:
1.0
My unit is inside office, no 24/,7 access, have to haul everything through office, did not get a free lock, and no 30days free with rental.
Misty P
|
Online Move In
Rating:
5.0
Seamless experience start to finish. Staff are very helpful and accommodating. Facilities clean and well maintained. Definitely recommend.
charles m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Zoe H
|
Overall Experience
Rating:
5.0
I think I upset the manager when I parked my vehicle and trailer but I needed to unload into the storage unit before I turned the trailer in. I had a storage reservation and needed to check in. He was very busy and did get a little irritated with me but everything turned out great....
Beverly M
|
First Impressions
Rating:
4.0
My rating for storage is excellent, but I was not please with my rental experience as I reserved a van, then was changed to a moving truck despite my protests. I ended up cancelling the reservation and finding another rental.
Traci H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sarah P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Naomi C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFERY C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MOLLY L
|
First Impressions
Rating:
5.0
Very friendly, helpful staff.
Elaine K
|
First Impressions
Rating:
1.0
Took 20 minutes to do the paperwork and my unit was full of empty boxes. Another 20 minutes of paperwork to get a unit miles away. Then I had to go back to the 1st place to return the trailer. It took 3.5 hours to get the wiring harness in the Springs. 10 minute job.
stephen m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike k
|
Overall Experience
Rating:
5.0
From move in, to move out, and rental of uhaul, the employees here have always been amazing.
Roberta S
|
Overall Experience
Rating:
5.0
Easy and quick service.
Naomi C
|
First Impressions
Rating:
5.0
Val was precise and efficient in setting-up my account..
I am very pleased with the clean facilities and the storage unit assigned to me (1023).
Farley Inglis
.
farley i
|
First Impressions
Rating:
5.0
Great!!!!!
Walter h
|
Overall Experience
Rating:
3.0
People there don't seem to know what they are doing. I would prefer to go to another store, not even U-Haul again. They screwed up my truck order, their card system is messed up, don't know codes.
Kathleen s
|
Overall Experience
Rating:
5.0
Great place to store your things.
timothy s
|
Overall Experience
Rating:
5.0
Easy peasy
James K
|
Overall Experience
Rating:
5.0
What perfect timing for a free month of storage!!! Thank you so much! It was easy and quick and very much appreciated!
ARIEL C
|
First Impressions
Rating:
4.0
Staff and facilities well kept clean staff helpful and friendly. Professional
Louis K
|
Overall Experience
Rating:
5.0
The only things I would hope to happen would be for there to be a senior citizen discount and possibly discounted prices for loyal long term customers.
ANN K
|
Overall Experience
Rating:
5.0
I have had units at this location for many years and the staff have always been very good to me. I have known Vicki for many years and she is like family to me.
SHERRI F
|
Overall Experience
Rating:
1.0
Worst moving experience I've ever had. No one knows what they are talking about. No consistency between employees. They all have bad attitudes other than a single employee.
jacob c
|
First Impressions
Rating:
4.0
The customer service was very pleasant. And very helpful. I will for sure come back again.
Thank you again.
Stacey L
|
First Impressions
Rating:
3.0
The U-Box experience was good and convenient you just need to get your billing department fixed.
PAMELA C
|
Overall Experience
Rating:
5.0
The best
Patricia M
|
Overall Experience
Rating:
5.0
Amy was great to work with. Very professional and helpful.
GARY E
|
First Impressions
Rating:
5.0
The service was great when I moved in years ago. Years later, moving out was an easy process.
SHERRI C
|
Overall Experience
Rating:
5.0
No problem
hettie d
|
First Impressions
Rating:
5.0
Everyone was very nice and helpful
Michele P
|
Overall Experience
Rating:
4.0
Good customer service
james w
|
First Impressions
Rating:
5.0
Willing to please customer.
Betty S
|
Overall Experience
Rating:
5.0
Staff were efficient and courteous. It was a pleasant experience.
Kenneth F
|
First Impressions
Rating:
5.0
👍🏼
staraleine s
|
Reservation
Rating:
5.0
Access is allowed only during business hours, but the hours are very convenient. The staff goes above and beyond to help and serve you. Very friendly and answers all questions.
Rick H
|
Overall Experience
Rating:
5.0
Good people
Jack M
|
Reservation
Rating:
3.0
First unit we rented, leaked rain water on some of the items stored.
chris b
|
Overall Experience
Rating:
5.0
Equipment was ready when scheduled. Easy access.
Robert P
|
Overall Experience
Rating:
5.0
Staff very helpful. I definitely will use U-Haul for my storage purposes
LIZ B
|
Overall Experience
Rating:
1.0
Facility way 2 hot,not enough staff at the counter, hours are horrible, Phone calls put on hold for 15min, staff was always eager to leave and tell you what time they close, not worth the money!!!
Blaine B
|
Overall Experience
Rating:
4.0
Efficient and helpful staff.
Tanner P
|
Overall Experience
Rating:
4.0
Long waiting times and phone always answered by call center that does not know the local specifics.
Wendy M
|
Overall Experience
Rating:
4.0
This a very busy business so the wait for service can take some time. You may want to consider increased staffing at peak hours.
Wendy M
|
Overall Experience
Rating:
5.0
I would always go to UHaul in Grand Junction first, for all my moving and storage needs.
Francis W
|
Overall Experience
Rating:
5.0
The staff is very friendly and helpful. Very clean. Keep up the good work.
Christina H
|
Overall Experience
Rating:
4.0
Not enough people around to help. but great other wise!
Cheri T
|
Overall Experience
Rating:
3.0
I had the worst expiriance with this uhaul facility and will not be going back. Found dead mice in my storage that werent there before and my stuff was only there a month Also The staff were rude.