Customer Reviews for U-Haul Moving & Storage of Greater Miami

Rating:

3.0

Bad part of town, area and buikding looks derelict. It wasn't very clear whether you are able to access the storage facility after hours or not, got conflicting info. I'm still not sure, there seem to be after hour access or atleast placards next to key code locks indicating so. Booking online it stated that the lock would be inside the storage unit, this wasn;t the case so I had to run back down to the office to get the lock and run back up again. The trolly staircase had one wheel half broken so was an mission getting it to my locker, there were other trolly staircases further away. Booking online it doesn't indicate that the storage locker is 6 feet up and 10ft deep, just states 5x5x10. Certain oersons mught find it diffiult to store and access there items.

Rating:

5.0

I'm satisfied Thank you so much

Rating:

1.0

Not a very pleasant experience. Despite advertised being "climate controlled", my leather chair that I've stored there became very moldy, probably due to condensate. A lot of shady people inside with access codes to the facility, loitering and charging their phones, harassing you offering "help loading stuff". I've moved in after hours, so the next day staff put a lock on my unit and called me saying "we've put a lock on your unit, come to the office to pick it up". When I did, the guy in the office was very rude interrupting me all the time when I was trying to explain what I needed. Oh, and after the money in, you're facility charged me 3 times for 2 months. I've called you -" we don't see the 3rd charge". I've called the U-Haul itself - they've found the 3rd transaction that was not associated with my account, that's why this facility didn't see it. Im calling the facility again - "we don't see the 3rd charge". Yes, and I'm telling you exactly why. Had to spent about 2 hours to get that transaction cancelled. I'd avoid this place in future.

Rating:

5.0

Although the explanation of access was not communicated, the team was helpful and patient even with me coming back right at 5 as they were closing shop. Very attentive and answered my one million questions before leaving a disaster of a storage company (Public Storage by Tamiami - STAY AWAY) and needing a reliable storage same day.

Rating:

5.0

Thanks so much for helping me to save my stuff for this last months, thanks

Rating:

4.0

Ramp acces needs more space and carts were dirty all the time

Rating:

4.0

Elevator sometimes did not work. Some Dollys not well maintained. But all else works well.

Rating:

5.0

Linda atención de sus trabajadores

Rating:

5.0

Trucks all were reserved but customer service team found me truck to rent ! ThNk you so much Move in our new home we just purchased

Rating:

3.0

I believe the staff was inline with Miami culture as a whole which is not friendly, except for the lady who checked me out. She had an all around pleasant demeanor.

Rating:

2.0

The storage was not easily accessible. There were steps to move in stuff. The carts were small and not great.

Rating:

1.0

Where do I begin.. - I was told the storage unit would be climate controlled that was hottest storage room I’ve been inside. - There was a rat poison box in my unit… - I decided to cancel my reservation because the storage unit was too small I was told by Customer Service UHaul to contact the storage site. Once I contacted the storage site the lady picked up the phone heard my story and didn’t assist she said “Goodbye” & hung up the phone… I will NEVER use UHaul storage again I am using Public Storage which is 100x cleaner, more professional, & well maintained compared to the U-Haul disaster I saw at the downtown Miami storage unit location.

Rating:

2.0

Always issues with pin to access; management and staff try but they seem too busy to handle the customer load; they are short winded and rushed with their customers, as they seem overloaded; absolutely no way to reach Uhaul storage unit by phone directly makes resolving issues difficult; facility has issues with people living in units

Rating:

5.0

I use this place every year for 1-4 months of storage and 2-3 truck/Van rentals and Hector and the gang are the best. The building is historic and has its "issues" at times, but that is beyond staff's control but the resolve these issues as quickly as possible. Look forward to using again next year as always!

Rating:

5.0

Everything was great!!!!

Rating:

1.0

1) this U-Haul is advertised as climate controlled. READ THE FINE PRINT. Only the 1st floor is climate controlled and I was told there is never any availability there. 2) Dark and smells. It is only February and it's very damp and humid, can't imagine our summer months. 3) Went to put a few more boxes in, the one and only elevator was broken so I planned to move my things out asap. 4) 2 weeks later, I come in, rent a truck and have my Moving Help scheduled and waiting outside when I head to storage to find out that the elevator is broken again. I go back into the store and was met by really bad attitude by U-Haul employee when I complained and said I wanted a refund for the truck rental because I can't load the truck due to the elevator not working. I had told the guy doing the truck rental that I was emptying out my storage and he rented me the truck anyways and didnt say anything about the elevator. *** I could go on but it was an extremely horrible expetience at this U-Haul

Rating:

5.0

Friendly and courteous service.

Rating:

1.0

homeless living in the building I had to move my belonging a day leather because they were following and watching us while we put our stuff in the storage, costing me hundreds of $ + aggravation

Rating:

3.0

It’s what you expect for a storage unit downtown. There is no AC units. Roaches everywhere. The doors for the stairs and fire escape are wide open, not locked so homeless people are coming in and out. However they are friendly and helpful homeless people so I’m not complaining. The unit size is deceiving,, the ceiling is the “10 feet “ or whatever so .. unless you plan on stacking everything 10 feet high you’ll need a big unit. Besides that, it did the job for my needs of 2 months.

Rating:

5.0

Rayna was so pleasant and so helpful. Great experience with storing my stuff.

Rating:

3.0

Elevator was broken for 5th floor. Its been 3 times i go and the elevator was broken. Also there are people living in the facilities. I do not have any valuables but come on

Rating:

5.0

No complaints

Rating:

2.0

The people at the desks were not very helpful in terms of any questions I had even tho it was about the online reservation. More like very defensive like I’m asking questions to be difficult on purpose. Not a good experience when they are rude and argumentative and feel slighted or attacked over the tiniest thing and it’s their job to help me understand how things work. They were eager to escalate to an argument which was very unprofessional. You can tell they hate their job and the people that come in here.

Rating:

2.0

The staff (especially a gentleman) was always on their phone everytime I went in to ask him something is if I was bothering him! Not friendly at all or helpful! There was also homeless people going in and out and I did not feel safe! I also voiced it no one came! It was dirty and it smelled like a urinal! Also the wait time at the reception was horrible

Rating:

2.0

My clothes were damaged. Staff was often rude.

Rating:

2.0

Tenia almacenado un tv LG de 65 ", el cuál sin explicación al traerlo a mi casa está roto de su pantalla, no explico cómo sucedió esto si yo fui cuidadoso con el tv, al conectar y encender el tv su pantalla estaba quebrada no me explico que paso .

Rating:

3.0

Vergon was super helpful and accommodating. The other two a female & male were the total opposite.( They both were not helpful and extremely rude to more than one customer. The elevator was out of service; which they couldn’t not control but their attitudes could have made a huge difference

Rating:

5.0

La atención y asesoramiento fue excelente Muy amables los empleados

Rating:

5.0

There was a very cute, petite, hispanic, female employee working a few times I was there who also helped me close my account. I couldn't help but notice she would go above and beyond for not just myself, but everyone she came in contact with. She presented a very friendly, helpful and professional demeanor every time I was there, which made me want to keep my unit despite having no use for it anymore. I don't recall her name, but she was amazing and should get a promotion!

Rating:

5.0

The manager Hector is the greatest and his staff is fantastic :-) Reyna is the best, Jennifer, Jimmy and all are very accommodating and helpful!!

Rating:

5.0

Everyone was super helpful, kind, and great communication with the costumers!

Rating:

1.0

If you don’t speak Spanish then you get nothing but attitude at the counter.

Rating:

2.0

It took me over 45 minutes to sign for my storage unit and after driving from North Carolina and having made my reservation 4 days earlier they didn’t have my unit available. The solution was to give me another unit that was smaller and ended up not being able to fit all of my stuff. Once I finally got a unit which was now on the 7th. Floor vice the first I was promised the elevator was down for maintenance. It was a routine maintenance they decided to do in the middle of the day instead of waiting until hours when customers weren’t coming in and out needing it. I had to move meetings and extend time blocks because of all of the above mismanagement and even more frustrating couldn’t store all the stuff I had driven states down to put away for my military move. Very upset and unsatisfactory.

Rating:

4.0

It is oppressively hot inside the storage building.

Rating:

1.0

Lets start with the unit location (which no one explain to you how uncomfortable could it be), unit was over another unit and my couch (which is not huge at all) couldn't fit in the hallway (not on the storage unit that it was super difficult to get in), I tried to talk with a girl there super rude because she was on a call and she didn't have time for a customer. Elevator will start closing and making noises after the first 2 mnts (because everyone knows you go to a storage and pay 150 dlrs just to keep 2 box and go). The same rude girl from before when I ask her if I could change units because we didn't fit on the sh..t they gave me she told me they didn't have any (which it wasn't true and we had to go back to get another real answer and she didn't even know how to charge us correctly, but of course they did). We took double time doing this in the storage that what we spend from my apartment (in an 11 floor) to the elevator and then to the truck and all that time with everything in the elevator because there is only 1 elevator and we didn't have space to go or to put things. Awful service (specially the women), horrible storage locations, not friendly elevator and extremely frustrated experience.

Rating:

5.0

Asesores muy profesionales , con gran disposición para servir y atender siempre encontrando la mejor y más conveniente solución .

Rating:

5.0

Easy process. No disappointments!

Rating:

1.0

Llegue y en el paraueadero estaba un descontrol la gente gritaba alegaba los carros se chocaban unos a otros, cuando busque mi unidad habia un senor durmiendo afuera en una silla, cuando abri la mia tenia 8 cucharachas fue horrible no deje mis cosas alli sali y me fui a buscar otro storage (extra space storage) aterrorizado quede

Rating:

5.0

Excellent experience. I canceled this storage because I found another storage facility which was located directly across the street from my new apartment in Miami, Florida.

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

Had trouble with other U-Haul storage locations. These guys were great and very supportive. Got us set up in very short order even at the end of the day on a Sunday.

Rating:

1.0

The light in my unit didn’t work. The floor wasn’t clean. On the day I was clearing my unit out I accidentally left a few things behind in the hallway. The following day I came by & the staff had thrown it in the dumpster and destroyed it. No attempt to check the cameras & reach out to who left it behind. The staff here does the bare minimum & is not very helpful.

Rating:

1.0

I wasn't able to access my storage and had to wait until the next day. Even after already paying.

Rating:

5.0

So friendly the workers especially jenifer

Rating:

1.0

the storage unit I received was inconvenient to put my stuff in and the unit states it’s for a studio apartment, however I can’t even fit my bed. I would like to get another unit

Rating:

5.0

There was a homeless guy hanging out on the 5th floor. I reported it to staff and they escorted him out.

Rating:

1.0

First, the size demensions I confirmed were not what I got,, and the website does not explain about having to use a ladders steps to access your unit.. After this deception, the girl that changed my unit after looking at a few units. Was super Lazy, rude, and would not detach from her phone to give me instructions. I had to return 4 times. Once for the code, once to figure out I had to use it for both doors just to find out I needed a card to do this, plus, was never given a lock...the van I rented did not have a dolly so I had to go searching for one and get the ok to take it...this burned up about 2 hours of my rental time. As I was finally moving in there was a huge rat trap in my unit which makes me very nervious of having my belongings infested.. there was a strong scent of Marijuana on my floor and 2 unit with people bathing and sleeping in the units like a hotel. One guy even had an extention cord going to his unit and closed himself inside.

Rating:

5.0

The staff went above and beyond and were so much fun and helpful!!

Rating:

1.0

Water damage inside my storage unit along with a cockroaches infestation.... lost many valuable items due to the water damage and end up with cockroaches IN MY HOUSE!!! So, you pay Uhaul to store your belongings get back home with spoiled stuff and a bunch of cockroaches inside the boxes! FANTASTIC STORAGE SERVICE U-HAUL!!!!!!!!!! Now I have to deal with our insurance company who does not want to pay me!!

Rating:

5.0

front desk lady jennifer was excellent

Rating:

1.0

You have rodent problems and the facility conditions are terrible

Rating:

5.0

The in store staff was extremely helpful, the gentleman who made my truck contrac Jose Alvarez and the young lady who made my storage contract Jazmin Beltran Gomez both made it not only quick and easy for me but were well versed in the job and were very courteous. There was two other young ladies present behind the counter who also interacted with me and were very helpful and nice. Everybody was smiling and the overall energy in the store was pleasant.

Rating:

1.0

Horrible!! No A/C like advertised. As soon as I opened the storage unit, there were 2 big cockroaches to greet me. The floor was dirty and placing my couch there scratched the Italian leather on it, not to mention the roaches that enjoyed it. The most Disgusting thing ever. It’s a sauna in there. I wouldn’t recommend this place to my enemy. 👎🏼👎🏼. If I had more hands I would give it 10 thumbs down!

Rating:

2.0

old hot humid miserable

Rating:

1.0

Worst experience ever

Rating:

5.0

BUT I LEFT MY KEYS AND DAT U-HAUL I RENTED CAN SOMEONE HELP ME OUT WITH DAT PLEASE CAUSE I DONT HAVE THEM

Rating:

3.0

Customer Service has diminished greatly. As a customer, I feel like a burden to the current employees.

Rating:

1.0

Was never able to get an access code, Rep with very bad atitude

Rating:

2.0

My unit was with a tag outside saying it needs cleaning but as I has rush and I need it to put my stuff in storage. I have pictures of the cleaning tag if is requested. But everything else is really good.

Rating:

3.0

Overall I’m satisfied. I had to store my stuff for one week. I paid for a month however. There were two guys pretty much “living” in one of the units on the floor where I was assigned. I felt nervous initially as there was a guy using a step ladder blocking the way and was rude about letting me get by to my unit on the day I was moving my stuff in. I assume these were paying customers so I didn’t make a fuss but it was weird. No issues with the facility or unit I was assigned.

Rating:

4.0

Very kind and helpful team.

Rating:

2.0

I am now aware now that Miami is 85% Spanish. The storage in Miami wasn’t climate control. Climate control should be mandatory in all of Miami units. The staff knew only Spanish. They need interpretations or hire someone native that speak English. Jacksonville was okay. I had to call corporate to fully comprehend my reservations. 3 locations were not able to explain anything to me . I know things are hectic for everyone, just letting UHaul know things can be rectified. We used UHAUL in the last at least 8 times before this reservation.

Rating:

3.0

The building should be maintained, it has a lot of humidity and bad odor. The building has some floating issues especially in the entrance at the load/unload area. In addition the structure itself is dark which leads to an unsecure feeling.

Rating:

2.0

There was a rat trap and a live cockroach in my unit. The rat trap I can live with. It indicates there are rats in the building, but at least you're doing something to deal with it. The live cockroach seemed like more of a problem. When I asked staff about this, one person didn't know what to do and the other person suggested I get a roach bomb. I don't have a car so I walked to the nearest CVS, but they had no cockroach killer materials. I'm pretty concerned my clothes and other items will be infested with roaches when I return.

Rating:

2.0

Majority of workers were incompetent (some knew what they were doing) Staff emptied out my storage unit and items are missing

Rating:

3.0

Elevator was constantly broken

Rating:

1.0

No one knew which unit would fit a Queen bed

Rating:

5.0

I'm happy services

Rating:

3.0

Cuando empezamos a rentar la bodega no tenían buen mantenimiento de hecho tuvimos que poner veneno y trampas porque había muchas cucharachas y caca de ratón, pero este año se notó un cambio en las instalaciones ya tienen más control, están más limpias se nota que están arreglando las instalaciones, sugerencia poner más aire porque si se siente mucho calor, agradezco el tiempo que arrendamos con ustedes, ojalá sigan con las mejoras porque si se ha notado el cambio, gracias

Rating:

5.0

Thank you for the good experience

Rating:

5.0

Fueron super amables .gracias x todo

Rating:

5.0

Thank you for everything! The customer service is very good ! Super recommend

Rating:

5.0

The guys at my location were friendly and funny. They were timely and helped me get everything that I needed

Rating:

5.0

The staff was very friendly and helpful. Thank you U-Haul for always providing 5 ***** Star service!!!!!

Rating:

4.0

Byron and all the staff are extremely kind and helpful!! I will definitely recommend this location. Thank you.

Rating:

5.0

The stuff who helped was WAY above and beyond. Not sure of their names, but I hope their somehow identifiable and recognized by this survey. TOP LINERS!

Rating:

1.0

I am not going to rent nothing with you guys

Rating:

1.0

Worst Facility in Miami. The elevator doesn’t work, they charge you for everything, they don’t care if they rent a truck with an amount of gas they still charge you a hundreds of dollars for a truck.

Rating:

2.0

That facility is awful! Highly inconvenient and unsafe! I wouldn’t recommend that place to an enemy much less a friend. I gave them a “Below Average” because the workers are nice but they could never problem solve. The elevator is always broken, not just this year when they upgraded. What’s the point of a storage facility where you can’t get to your stuff? The last approximately 5 months I’ve had to walk up 5 flights of freight stairs and walk through dark hallways where often times I’m encountering vagrants. At one point a couple years ago the elevator was broken I asked that an employee escort me stairs because yet again the elevator was broken and they refused due to their own safety too. Nice staff but awful facility.

Rating:

1.0

Is the worst facility that I have used, dirty, full of roaches, hot, elevator first was extremely slow and it has not work for the pass three month. I need it to get my belongings on the seventh floor I had to use the stairs and was not able to move because the elevator was not working Few months ago I put a claim for items that were stollen and when I asked to see the film to see what happened I was told there was no security film. I consider this to be a major problem due to the fact that if anything happens to anyone there is no security cameras according to the office. I lost over $2500. worth of items including my diving equipment, coats, cloth..... and have no way to prove it.

Rating:

4.0

Some times we cannot enter in our client web. site with the codes.

Rating:

4.0

Muy bien todo ✅

Rating:

2.0

I have paid this storage for a year. Hired a moving truck and crew to put some more items and pick up some of what I had there and found that the elevator wasnt working. Couldnt get my furniture out plus, I couldnt put the new stuff in this storage. Wasted a lot of time of the movers who charge hourly and had go to a new storage. They had to come back yesterday to get the resf of what I have in the storage get it down by the stairs with several movers in order to put everything on the same storage. I have been calling, texting, leaving messages and havent been able to talk to Hector the manager. I left my number, email and no reply. This issue cost me a lot of money which I need uhaul to reimburse.

Rating:

5.0

The service here was excellent. I’m HUGE on customer service and the people here delivered. Definitely want to recognize Tita (I hope that was her name). She truly went up and bring to help me, super friendly, funny, and does her job effortlessly. Overall, the ladies here kick a**. All were so humble and approachable.

Rating:

5.0

I have to move so fast , all the staff helps me a lot ! Super kind!! ❤️

Rating:

5.0

Excellent customer service the gentleman who assisted me was very helpful and polite. I think his name was Rolando ( he has been working there for many years and he has helped me in the past. 5 star service from him!

Rating:

1.0

I had a terrible experience with this facility. I got stuck in the elevator for 30 mins with half of my things. Finally we got out, but my things stayed at the elevator for 5 days, until they fix it. I had to leave the rest of my things in the moving truck and hire new people for the unloading when elevator was fixed. I reserved my storage on the 7th floor, without letting me know that was burned a year ago and you still can breath the smoke in the floor. I needed to use a face mask every time I visit the storage. The unit was full of roaches, when I move out of the unit, it was infected of dead roaches. The place is disgusting, hot (not air conditioning) and dangerous due to the smoke. They I only stayed 2 months, and never got any discount or consideration after all I went through. It was the worst storage experience I ever had. The storage closes at 7pm, but there are access through the outside stairs leading to the floors, where homeless people come to stay for the night. Very dangerous. I don´t recommend this location to anybody. It was a nightmare for me dealing with the elevator, that breaks all the time according to people going there.

Rating:

3.0

While I would recommend this facility for renting Uhaul trucks, I would not recommend it for storage. It appears to have a mouse problem and I worry that our mattress will be attacked by mice. Also there are homeless people wandering in and using the elevators to hang out in the upper storage floors They carry food which attracts mice. .

Rating:

1.0

I had my unit with you for over 4 years, through the fire and all the damage to my belongings. Then to the roaches and rats all over my things that are now ruined. I will be making formal complaint.

Rating:

5.0

Great customer service

Rating:

5.0

Very nice and professional.

Rating:

5.0

VERY NICE PEOPLE

Rating:

1.0

The desk staff was completely unprofessional, lacked tact and was not service focused. One lady was jumping in and out of her seat hugging some guy in line. She was also talking about personal thing

Rating:

2.0

The worst service I have ever seen. One of the service members openly ridiculed a man behind me in line, calling him stupid, after the man politely asked for assistance. I will NEVER return

Rating:

1.0

There were mice droppings in all of my things. I have to throw out half of the stuff I had in storage because of the rat problem. I paid $130 to keep my things for a month & it wasn’t worth it.

Rating:

5.0

It has been a great experience as a warehouse facility and great service.

Rating:

2.0

Storage is a getho no light no climate control and probably rats going to eat any food we left in that room it’s also on the 6th floor so the move in was a nightmare on cart wheels but it’s free

Rating:

2.0

The one elevator is painfully slow and the door malfunctions.

Rating:

4.0

Demetri was extremely helpful and very professional. Parking for customers would be an added plus. Meters very difficult to find. Staff very polite and helpful.

Rating:

2.0

They personnel are very aggressive and rudeness. They behave like every one is a criminals. Obviously, they need a advanced human relations course. Unprofessionally disgusting.

Rating:

1.0

Size of unit was not what I paid for online. Elevator broke down when I tried to move stuff into unit. Staff was very unresponsive to these issues. Would not store here again.

Rating:

2.0

Was pleasant was when I sign in ....BUT , the corridors are always crowded with steps ladders ... the floors are uneven and its hard to use the carts ... elevator not work for 3 days etc etc..

Rating:

3.0

The elevator was the main problem because it did not operate some days when i had to move items. The facility needs air conditioning and in the elevator in particular

Rating:

5.0

The best!!!

Rating:

5.0

The entire staff is extremely friendly, helpful and professional. They were experiencing a problem where the internet system was disabled for the entire location, but were helpful regardless. great!

Rating:

4.0

The clerk ROLANDO was profesional ,cordial ,and made the experience pleasant....

Rating:

5.0

They had excellent customer service no wait no hassle it was a wonderful experience

Rating:

5.0

Everyone was extremely helpful courteous and friendly!

Rating:

4.0

Need moré parking for de customer, when it rains the water stagnates in the yard and you can not walk

Rating:

5.0

Quick easy and everyone was helpful

Rating:

4.0

I loved, just the elevator always have problems when we wanna use

Rating:

5.0

The housekeeper Rosa is a great person, she does provide amazing service !!!

Rating:

1.0

The staff was inexperienced. I waited for service while lunch orders were being placed. I had to drive to the trailer drop off location only to find the staff that was supposed to meet me wasn't ther

Rating:

5.0

Everuthing was great. Nice people. Thanks

Rating:

4.0

Good service

Rating:

5.0

All workers are super understanding, efficient and friendly. I’m so happy for everything about U-Haul services.

Rating:

5.0

The only off thing that there were cockroaches in the storage unit. Is is understandable but could be improved.

Rating:

1.0

Horrible experience, not enough space to tell story.Employees & Manager are awful & don’t even try to make it right.Employees steel, accidentally left 2 chairs they won’t show us video who took them.

Rating:

5.0

N/S/A

Rating:

1.0

Can I say more? Well for one I unscrewed the locking mechanism to gain access to my unit but it was chill beCause no one else had thought of that

Rating:

4.0

There used to be quite a lot of non-employees trying to offer moving help, at times it felt almost agressive. However during my most recent trips I've noticed a big improvement.

Rating:

1.0

I stored a sofa for three months brand-new $9000 when I opened it up found many bugs was very disappointed You almost had to buy a new sofa for this lady