Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly. Everyone was super kind. It was close to their closing time, but they were as friendly and as kind as if we had walked in at noon. This is my second time coming to this location and I will never go to a different Uhaul. Everyone is super nice. 10/10 would definitely recommend.
Christina Wolfgang
Rating:
5.0
Customer did not leave a comment.
Kimberly Pugliese
Rating:
4.0
Had tech problems / slow device.
JASON BECK
Rating:
5.0
Customer did not leave a comment.
Jenneva Meriweather
Rating:
5.0
Friendly and helpful
Janett Johnson
Rating:
5.0
Customer did not leave a comment.
Michael Kundrat
Rating:
5.0
Don’t change anything!!
William Shillingsford
Rating:
5.0
the best
Alrelis Rosario
Rating:
3.0
Ramps that slide out for the smaller box trucks. Give me a price cut because of how often I rent the U-Haul trucks. I should get a discount. On top of renting the trucks and vins often, I rent storage units through U-Haul also.
Maci jolley
Rating:
5.0
Customer did not leave a comment.
ROBERT KELLY
Rating:
5.0
Fantastic service. Professional staff.
DARLINGTON MAKOR
Rating:
5.0
Quick drop off and very friendly!
Ronald Morton
Rating:
5.0
Customer did not leave a comment.
Garrett Cavaliere
Rating:
4.0
Customer did not leave a comment.
Michael Modica
Rating:
5.0
Superior Service, Frendly, Competent, Attentive All that with a smile.
Brian Connelly
Rating:
5.0
Customer did not leave a comment.
Paul Esposato
Rating:
5.0
Customer did not leave a comment.
John Devitis
Rating:
5.0
Customer did not leave a comment.
prem bhattarai
Rating:
5.0
Customer did not leave a comment.
Cheryl Hayes
Rating:
5.0
Manager was very helpful and friendly.
Nick Cargas
Rating:
5.0
the staff here is great I rent alot from this location, they are always helpful, polite and easy to work with. I live close it is always a great experience. thank all of you
scott petryshak
Rating:
5.0
Customer did not leave a comment.
Kevin Stoltz
Rating:
4.0
Customer did not leave a comment.
Ron Hoy
Rating:
4.0
Customer did not leave a comment.
James Hinderliter
Rating:
5.0
Staff was great friendly helpful and accommodating.
Thank you
john cosgrove
Rating:
5.0
Customer did not leave a comment.
Greg Swoyer
Rating:
5.0
Love it
Pedro Reinoso Martinez
Rating:
5.0
Customer did not leave a comment.
Steven Mansfield
Rating:
5.0
Customer service was professional,
Highly efficient
Jorja Werner
Rating:
1.0
The owner was rude.
ASHIS KATUWAL
Rating:
5.0
Customer did not leave a comment.
Edward Diel
Rating:
5.0
Customer did not leave a comment.
kevin keister
Rating:
5.0
Customer did not leave a comment.
Tracey Rash
Rating:
5.0
My hitch was installed quickly and the assoc was a pleaser to work with!!
I only use U HAUL!
I do recommend U Haul to anyone in need of their service.
Wm David Carter
Rating:
4.0
Only negative is they did not do a walk around to look for damage. When I got home I had an email stating to inspect the unit before I leave, When I tried to access the site I could not.
Dale Lyons
Rating:
5.0
Customer did not leave a comment.
JEFF SEMMERLING
Rating:
4.0
Very prompt service.
Dennis Magdule
Rating:
4.0
Everything and everyone was gteat
Wade Le berre
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brandon johnson
Rating:
5.0
Customer did not leave a comment.
tristan Trayer
Rating:
5.0
thanks
AIME EMBABA
Rating:
4.0
Customer did not leave a comment.
James Stewart
Rating:
5.0
Customer did not leave a comment.
Alan Riggs
Rating:
5.0
Customer did not leave a comment.
Alan Riggs
Rating:
5.0
Customer did not leave a comment.
Richard Bradford
Rating:
4.0
The staff is friendly, but short staffed. The computer was down (interestingly, it was down the last time I used U-Haul). They were able to access things from their phones.
I am used to waits and issues when going to U-Haul. Again, not the people, but the organization is a problem.
Kevin Kelly
Rating:
5.0
When checking in it would be helpful to give a reminder what the clearance is on the truck being rented. I know it seems like the obvious but those of us who are not truck drivers just are not thinking about that issue.
Theodore Brosius
Rating:
5.0
Customer did not leave a comment.
Jonathan Hoffman
Rating:
5.0
Super friendly and helpful
Kimberley McDermitt
Rating:
5.0
Customer did not leave a comment.
EVA ODIAM
Rating:
5.0
If I need a Uhaul, this location is the one I always choose
Daniel Johnson
Rating:
5.0
No suggestions to improve the team was quick, polite, and helpful both picking up and dropping off.
JOHN ENGEL
Rating:
5.0
Customer did not leave a comment.
Landin Comins
Rating:
4.0
This location does not come up in a Harrisburg search. I know it's there and that is how I found it online. These guys are really good to deal with and they deserve to be put out there more.
Allen Shoff
Rating:
5.0
Customer did not leave a comment.
Joseph Wells
Rating:
5.0
Sales associate was efficient and super helpful.
Amybernard richards
Rating:
5.0
Customer did not leave a comment.
Roger zimmer
Rating:
5.0
A very helpful and knowledgeable staff
Philip Sallusti
Rating:
5.0
Customer did not leave a comment.
JUSTIN GARNER
Rating:
5.0
Customer did not leave a comment.
Kathy Wirth
Rating:
3.0
Improve the check in/pickup process.
Linda Zerance
Rating:
5.0
Customer did not leave a comment.
Luis Rosado
Rating:
4.0
Customer did not leave a comment.
Karen Kirk
Rating:
5.0
Being able to do everything on the app was easy and much appreciated
Richard Bernstein
Rating:
4.0
The lady that helped me was top notch customer service
Joe Bolognese
Rating:
5.0
Customer did not leave a comment.
Lynn Wirrick
Rating:
5.0
Customer did not leave a comment.
TARA EAST
Rating:
5.0
Very prompt service!
Michael Griffin
Rating:
5.0
Customer did not leave a comment.
brian Greenway
Rating:
4.0
This U-haul location was good. The owner was helpful, equipment worked well and they had what we needed. The U-Haul app is a nightmare. I could not check in to pick up my rental because the app kept crashing. When I brought the vehicle back and began the return process (again through the app due to being after hours) I would get almost all of the way through taking the pictures required for rental return and the app would wipe them all out. This happened no fewer than 8 times before the app completely crashed and now that truck reservation cannot be found on my account.
Vincent Delagrange
Rating:
3.0
The unit has snow on it I had to clean it off my self and then load car on. And on my way to my location I had a blow out on the trailer. Tires going out can not be helped but was on the side of road for almost 4 hours of my time was to long. There was other uhaul places with in 7. Miles of me with a car hauler there should have just brought me a different trailer
Bill Jackson
Rating:
5.0
Great customer service!
Thomas Moraski
Rating:
5.0
Customer did not leave a comment.
Gary HEIM
Rating:
5.0
No issues. Just needed an enclosed trailer for a few hours and the costs were very reasonable and the staff very friendly. Easy in and out.
Greg Motter
Rating:
3.0
Customer did not leave a comment.
Michael Knouse
Rating:
5.0
Very good experience for local 3 hour rental.
Samuel G. Guertin
Rating:
5.0
Staff were professional and knew their product. Very helpful
mark dumpman
Rating:
5.0
Great service
Melvin Maycole
|
Online Move In
Rating:
5.0
The team did a good job checking me out and then checking me in. Smooth operation.
ROBERT MITCHELL
Rating:
4.0
Staff were friendly and efficient.
Cleland Belin
Rating:
5.0
Customer did not leave a comment.
Todd Wallace
Rating:
5.0
Brenda and Michael were very helpful in explaining and hooking up equipment. No issues at all.
Michael Angiolillo
Rating:
5.0
Get a dog
MARONG BUBA
Rating:
5.0
Great Service!!
Chad Despino
Rating:
5.0
Very friendly
YOUSSEF ALLAM
Rating:
2.0
The truck was in very bad condition and the staff was rude. The guy I dealt with when I dropped it off was a real dick. Not going back to this place.
Charles Hassell
Rating:
5.0
Customer did not leave a comment.
ramon garcia
Rating:
4.0
The installer was at another location when I arrived for my appointment and then got stuck in traffic, so I was there longer than initially planned but all the staff were very nice and then once the job was started it was done in a reasonable amount of time.
Jessica Day
Rating:
5.0
Everything was great thx
ramon garcia
Rating:
5.0
Customer did not leave a comment.
Ed Stevens
Rating:
5.0
Customer did not leave a comment.
Chad Despino
Rating:
5.0
Good service
YOUSSEF ALLAM
Rating:
1.0
The man who handled my rental and return was nice at first. We spoke about how I moved to PA for law school. He proceeded to tell his colleagues and another customer that he was going to date me because I was “rich”. This is absolutely horrifying.
Candace Richards
Rating:
5.0
Outstanding customer service. Always a great selection.
Kevin Paul
Rating:
4.0
Nothing
Brian Martin
Rating:
5.0
Customer did not leave a comment.
Bryan GIRTON
Rating:
5.0
I'm not good with names but the lady in charge helped so very well from start to finish :)
William Russo
Rating:
5.0
Great customer service!!
paul reiber
Rating:
5.0
Friendly and knowledgeable employees
robert Radie
Rating:
5.0
Customer did not leave a comment.
Travis Claar
Rating:
5.0
Just wanted to let them know there was a break light or backup light out.
Danna Deimler
Rating:
5.0
I'm grateful for the excellent service your team provided from move in to move out, and for the safety and security of the facility.
JILL LEIGH CARR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
barb naradko
|
First Impressions
Rating:
4.0
Staff was friendly, very knowledgeable. They took the time to explain everything to me, sometimes twice! Lol! They were great when we returned everything as well. And explained again how to access my storage unit.
LEEANNA LAWSON
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
roberto marti
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN JIMENEZ-CONCEPCION
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Naneyshka Rivera
|
Overall Experience
Rating:
5.0
I appreciated how helpful and kind both Mike and Darlene were during the process of renting my storage units!
JILL LEIGH CARR
|
First Impressions
Rating:
5.0
We used the facility for several years. Our products came out in great condition.
Solid Rock Missionary Baptist Church
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kevin littles
|
First Impressions
Rating:
5.0
Place was very helpful, had free storage for month after arriving.
They accommodated my needs, accepted my trailer and storage return with no issues.
Bob Heath
|
First Impressions
Rating:
5.0
Everything was how expected
Norberto Gonzalaz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike Stann
|
First Impressions
Rating:
1.0
When I told staff I was moved out they continued to charge me for 7 more months
Sandra Hoffman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa McHugh
|
Overall Experience
Rating:
5.0
Every person that this facility was very helpful
Riscardo Cruz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yoko Shannon
|
Overall Experience
Rating:
5.0
The floor in the unit was not good, cause I had put something’s on the floor and ruined my furniture
Max Gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL CURRY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tamara Evans
|
Overall Experience
Rating:
5.0
Kenny was helpful and very respectful. Went above and beyond for me even when I changed unit sizes. Very friendly guy and highly recommended from me.
Deann Hill
|
First Impressions
Rating:
2.0
The unit had a wasps nest and I was stung by a wasp which I am allergic to and to be medicated quickly. I removed my credit card and it kept taking out charges instead of the card I replaced it with. Then I rented a truck several days before moving all belongings out of the unit and we returned the truck only to receive a letter saying we were late with our storage unit which we had alerted we moved when we turned in the truck.
TANYA REID
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james richards
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon Lake
|
Online Move In
Rating:
5.0
Very helpful staff, very friendly.
Innessa Henry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen Olivas-Gattuso
|
First Impressions
Rating:
3.0
There were no signs indicating location for the garbage bins.
BEATRIZ CORRADETTI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Barefield
|
Overall Experience
Rating:
1.0
I prepaid for 4 months and moved out before the 3rd month and they did not give me my refund for the last month.
Don't ever pre pay!
WILSON PO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawon Henderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC JONES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge Enriquez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILSON PO
|
First Impressions
Rating:
5.0
Shawna was friendly, and efficient. She made the quick visit a great experience
ERIC JONES
|
First Impressions
Rating:
5.0
You have the best store manger ever shawna is excellent, went above and behond to help me with my move.
IGOR PLETNER
|
First Impressions
Rating:
5.0
All the staff were wonderful to deal with and very helpful in answering any questions. Although they were sometimes busy, I was always greeted pleasantly and professionally.
Lori Ricard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Sword
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Breonna Spriggs
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEXANDERLANGSTO JACKSON
|
Overall Experience
Rating:
1.0
Overpriced on storage and uhaul truck rental.
AUSTIN WATERS
|
Overall Experience
Rating:
5.0
Move-in experience was great! Ethan took care of the issues with first storage unit. Very helpful in making this a 5-star experience. New storage unit met my needs and then some; highly recommended.
John Sword
|
First Impressions
Rating:
3.0
I was very disappointed in the dimensions of unit 1261. Due to an 2' x 1' outcropping on back wall along with wooden crossbeams along the top. It is at best 4' x 5' x ~6.5'. This is not a dispute; rather, an observation about misinformation in the unit description. I expect a call from representative to correct this issue. Three stars as average for move in ease vs. not as stated in description.
John Sword
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Myint Htay
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BEATRIZ CORRADETTI
|
First Impressions
Rating:
1.0
Tried to charge me for free storage lost the reservation how do you get to smaller rooms
Glenn Belcher
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Neil Sunkel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Schaffer Stewart
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Max Gonzalez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHELE OLSON
|
First Impressions
Rating:
5.0
Ethan was very friendly & knowledgeable. Very excellent service.
Valerie Steinbaugh
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRIS KENDRA
|
Overall Experience
Rating:
5.0
Everyone was very helpful! Madyyson went above and beyond to assist!
Roseanna McClenachan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAWRENCE WRIGHT
|
First Impressions
Rating:
2.0
Was never given a fob the alarm goes off but no one gets alerted
Could just open door to area and anyone could walk into area, not secure at all
No one answers phone at office
Took over 2 weeks and then finally had to go to close out order
No one returns calls
Christine Burfete
|
Overall Experience
Rating:
5.0
My only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!
Kevin Myers
|
First Impressions
Rating:
3.0
The experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.
Eric White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRANT WAREHAM
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BENJAMIN KIENHOLZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lakisha Holmes
|
Overall Experience
Rating:
2.0
The two gentlemen at the counter were unprofessional like they didn’t really care! And the card reader system didn’t work. Paying $170mo for storage You would spect a nice customer service!!!
Edgar Cubias
|
First Impressions
Rating:
5.0
Only issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?
charles zeigler
|
Overall Experience
Rating:
3.0
Pass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit.
With that said no one came to see why alarm sounded?????
charles zeigler
|
First Impressions
Rating:
4.0
Seem to have a pest issue at the end.
William Austin
|
Overall Experience
Rating:
3.0
Didn't like that I had to pay for a lock from you when I was told I could use my own lock.
William Austin
|
First Impressions
Rating:
5.0
The facility was a great place to store some boxes and other items while moving in to my new house.
Mack Middendorf
|
Overall Experience
Rating:
1.0
The "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.
Marsha Smith
|
Overall Experience
Rating:
5.0
My service was excellent and appreciated the assistance I received.
Patty Mackavage
|
Reservation
Rating:
4.0
Nice guys! Prompt service!
Erin Slabonik
|
Reservation
Rating:
5.0
Easy and convenient. Janie
Janie Jeskey
|
Reservation
Rating:
1.0
Resolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won’t fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.
Jay Murray
|
Reservation
Rating:
5.0
My overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way
Francine Case
|
Overall Experience
Rating:
2.0
I believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.